Third time buying a car from this dealership and i could not be more satisfied, each time we have been helped by Hugo and he is great! He is 100% helpful and trustworthy salesman definitely recommend him! The process is usually fast yet they offer Coffee and have a section to watch T.V which is preety cool. read more

Modesto Toyota - Coffee - Auto Repair Near Me - Modesto, California

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I am totally disappointed with the service yesterday. I told them that the tire-pressure monitoring is on and when I checked this morning it is still on . My husband checked the tires and they did not rotate it. We know because the tire that we changed last time wasn't moved. And yet they charged us. We called and the assistant manager wasn't there to help us. It is not only us who experienced this. Please do something! read more

I took my 2022 car in for its first 5000 mile service. While the service woman was pleasant and efficient in her job (Kyna was cool), I had some questions a couple days later and called back to the service department. A different person answered and was rude, in a hurry to get off the phone, spoke to me like I was an idiot and should know how to do HER JOB TOO, was bothering her, and then at the end of the inconvenient phone call that IS HER JOB of a whole 3 minutes, she straight up hung up when she realized I had no more questions. I was saying thank you, and she HUNG UP ON ME. WTF. I drove 2 hours to buy my car so I wouldn't have to buy it at Modesto Toyota, NOW I REMEMBER WHY! I will never have another service for my new car done here again. I have another new car that is from another Dealer down the street and have never been treated this way in person or over the phone by them. WHO HIRED AND TRAINED THESE PEOPLE?? I would avoid going here. These people must hate their jobs, because they obviously hate working with customers. read more

Do yourself a favor and go to any other Toyota dealership that isn't Modesto. They will sell you a car without working headlights and claim they "checked them" but have no documentation of it and then charge you over $200 to replace them. Worst experience ever, I highly discourage anyone from shopping here. They clearly do not inspect their cars before selling them. Not to mention that they aren't helpful at all and completely rude. read more

We're very pleased with the personalized and friendly service provided by our sales associate Mikkel. No pressure, simply provided information and made it an overall pleasant experience. Although fairly new to the dealership, he is knowledgable and would recommend him to others. Rob Young in finance was absolutely awesome. Professional, friendly and had our interests, as well as those of Modesto Toyota, balanced. He was highly recommended by family members and we could see why! We're happy to support our local economy. Looking forward to the same level of support over the years as we have Modesto Toyota take care of maintenance needs. Update: Added a second Toyota to our garage - loving the style, comfort and economy of our new Corolla S. Joseph Delgado took care and time to help us find the right car. Highly recommend Modesto Toyota! read more

Modesto Toyota - Very happy with our new Corolla S Plus! - Auto Repair Near Me - Modesto, California

Had an amazing experience. German Meza is an amazing Sales consultant. He found us the perfect car l. The assistant sale manager Rick Moncrief help me get the best rate I can get considering my credit. The sale manager AP worked really had to get me the best bank and gave me insurance since I didn't not carry any. I would definitely recommend any one to buy a car from them. I expecally like that they followed the COVID procedure to the letter read more

Worst dealer I've ever experienced always more money than quoted and the audacity to give you back a dirty car after spending this time over 500. Dollars. Only use them in a emergency otherwise I'd go anywhere else.... read more

Had a wonderful experience in the service department. Called in had few questions and Michaela answered the phone. She had to put me on a brief hold, but never made me feel like she was too busy to help. She came back promptly & answered all my questions. I could tell she had a smile while talking with me. Such a wonderful experience! I would not go anywhere else in the Valley!! read more

I have been sitting in Modesto Toyota for my oil change for an hour and a half and they haven't even put my car up in line. I've had to miss work if they would have given me even a warning that it might take three hours for an oil change I would've arranged transportation the person who greeted me and did my paperwork is very unprofessional and not knowledgeable at all about their system if I could go back I would not have gotten the extended warrantee and just got my service done at SpeeDee oil change. this place is unprofessional and does not have common courtesy. What is the use of an appointment if it doesn't mean anything. I certainly will not purchase a car from here again. read more

Fantastic experience! My daughters first car. I can say if you are looking for a new car and live in California it's worth your time to call Penny at Modesto Toyota. We ordered the car over the phone. I was amazed they gave us a better price than our local dealer. Rob in finance, walk though service agreement and warranty. Peace of mind that the car will be well maintained. There is a reason why there one of the largest dealers in California. State of the art facility. Thank you, Penny and Rob. read more

I want to thank Modesto Toyota for an easy, honest and pleasant experience. We worked with Sal who was straight forward and patient while we made our decisions. Purchasing a new vehicle always terrifies me but Sal made the experience pleasant for my Fiancé and I. We also worked with Sammy, who was efficient and thorough when explaining everything. We left with an amazing truck for a reasonable price. Next time we car shop we will check with Modesto Toyota first! read more

Modesto Toyota - 2017 GMC Sierra Denali - Auto Repair Near Me - Modesto, California

Came in here on Memorial Day weekend looking to buy a car for my mother. We researched a lot online before coming in. We were helped by Chris. Friendly dude, not pushy at all even though it was their big weekend. He walked us down a few aisles of cars before my mother set her eyes on a Camry. We test drove it, loved it, and were given the best deal they could that day. An hour later and we took the car home. Overall experience was great, considering car dealerships tend to be annoying one way or another but this dealership and Chris are fantastic. read more

We had a very bad experience with these people.. We took our 4 Runner in for a pretty routine job and their mechanic blew up the engine while test driving it after they completed their job. All they said was sorry, but we'll waive the labor. Not the $400.00 worth of parts. So we ate it and had to go out and buy a new car. We didn't buy one from them!! At the very least we expected a low blue book reimbursement. And we should have been refunded the parts money. We were left with no car and out the money for a down on another car. We trusted these people and they couldn't care less the position they put us in. We went to Thompson Chevrolet and they took care of us. They picked up our car and gave us trade in value for it..Needless to say we bought a vehicle from them. They were great!! We only gave Modesto Toyota a one star because we couldn't give them a zero star. Larry read more

I have been bringing my Toyota Camry to them. The service department is unfriendly. I recently was in an accident. Took it to them. They charged me for an appraisal of the damage. Then I paid the fees myself to fix the damage under the car. I didn't turn it into insurance because it was under 1500 Then a week later my air conditioning broke My car is a year old. I took it to Toyota. They charged again to look at it I called and asked how much to see why the air conditioning isn't working. The lady on the phone said 700.00 Went to Toyota they said it was 200.00. Not sure why the service Dept quoted 700 ? They looked at it and said something had broken it It would be 2000 to fix. It's obviously from the accident I originally brought it in. Not only were they rude. They said they couldn't check everything when it was brought in. It didn't matter if they originally missed this. It was still 200 to look at it again. This is Toyotas policy So. Toyotas policy is when they don't properly check your car. You have to pay a service charge each time you bring it in. I will never take my car to Toyota again. I will tell everyone that they are not only rude they double charge you. I have zero confidence in the mechanics or staff that work there. Do yourself a favour. Go anywhere but Modesto Toyota . read more

I always have an amazing car buying experience at Modesto Toyota. This is my 5th time coming back and I will continue to purchase my vehicles from this establishment. I always ask for Kamil Esho and Ashur Paulus because they are patient and makes sure I am happy with my purchase. I do not feel pressured to make a purchase when I work with them. Also, my entire family love working with Kamil and Ashur. Thank you guys very much!! read more

I have to say buying a vehicle here was a very easy and no pressure process our sales man Sergio was great and helped me with all of my questions and concerns. And Allen helped me get my payments right where I wanted them to be! I am very happy with my experience! Thank you guys I love my 2016 rav4! :) read more

I'm currently in the market for a new FX Infiniti. In my shopping endeavor I found that Modesto Toyota has a white FX with low mileage - exactly what I'm looking for! I sent and email inquiry on Friday, received a call a short while later and made an appointment to see the car and test drive it on Sunday. The drive to Modesto Toyota is about one hour, so prior to making the trip I had decided if the car drove as I expected and appeared to be in as good of condition as it did online, I had every intention of purchasing the car that day. Upon arrival to the dealership, I was excited to see the car was in great shape. However, upon getting into the car to test drive it, I was rather shocked to find it did not start. The gentleman showing the car attempted to jump it three times with two different generators. Upon the third attempt he managed to get it started. I figured as I had already made the trip I might as well drive the car. However, I was disappointed to see the 'check tire' indicator active on the dashboard. We took the car for a test drive and I was further disappointed to find the car had a noticeable wobble and did not drive as smoothly as it should have. Upon returning to the dealership the guy showing me the car asked me to step inside to discuss financing. I was rather amused at this point but agreed. Once in his office he made it clear there was absolutely no negotiating the purchase price of the car. When I persisted he had another gentleman step into the room. This second guy appeared to be one of the main administrators of the lot. As the second guy explained that Modesto Toyota competitively prices their cars to be comparable with CarMax and as such there is no room for negotiating, I replied to him I was very surprised considering the car did not start, needed to have the tires checked and the wobble. At this point he tried explaining away the tire indicator and wobble as it being cold outside. I realize in this situation I was a woman, shopping for a car alone, however I am not ignorant. I explained to him that I currently own and drive an Infiniti and am very well aware and experienced with how they drive, that the car clearly had mechanical issues that needed to be addressed. I further expressed my disappointment that, knowing two days in advance that I would be test driving the car, no one bothered to start it and check it prior to my appointment. I further expressed surprise at his unwillingness to negotiate on price considering the car had been at the lot for two months (car lots pay a daily financing charge, hence the push to sell new inventory from auctions within the month). At this point he left and returned a short while later with a folder, supposedly listing the auction price the dealership originally purchased the car and the money the dealership had put into repairing it for resale. Based on the numbers he showed me, the dealership would actually be losing money selling the car at the advertised listing price. I didn't and still don't believe this, it does not make good business sense. At this point I indicated there was clearly nothing left to discuss and left. This afternoon I received a call (almost a week later) from one of the guys I dealt with that day, asking if I was still interested in the car. He further stated if I was interested he would have the car into the service department this week to look at and repair the mechanical issues. I replied I was really surprised they had not already done so just to ensure they can sell the car in general. He also again reiterated the asking price was firm. At this point I asked they no longer contact me as I had and have no interest in doing business with them. Very disappointing experience. read more

Rob Young is a Finance Manager at Modesto Toyota and he was super helpful in helping me purchase an extended warranty for my Toyota Tundra. He was extremely knowledgeable, professional and kind. I ended up purchasing a 7 year, 125,000 mile, bumper-to-bumper warranty from him and I would highly recommend working with him if you purchase a new vehicle from Modesto Toyota. Thanks again Rob! read more

Once again I'm posting a review About this dealership and its staff. Last week we went down and purchased a rav4 , and love it were treated great . Today I went back to buy a car for my daughter and was treated equally as nice. I can't say enough nice things about these folks , you really need to go down and check it out for yourself and see. Want to thank, penny and the guys that helped , us we put them through the Ringer today , I think we drove 5 or 6 vehicles to find the one my daughter wanted. it worked out beautifully thanks again . Ken Collier read more

I took my car in today for the 5,000 mile check up with an appointment. Not only was I treated with great professionalism but they went the extra mile. I had noticed that there was some superficial paint damage from the tree sap parking at work. They buffed It out and made it smooth again without me saying a thing!!! THANK YOU, MODESTO TOYOTA!!! You make the 50 minute drive from Atwater worth it EVERY time!! read more

Such bad service it's almost laughable.I live about five minutes away and Will never come back. I really hope not all Toyota dealers are like this. If they are I made a big mistake buying Toyota. I will be driving to avoid using this place I recommend you do the same read more

We have a 2017 Tacoma. Tire pressure sensor broke off in the tire. We had no idea that it was broken because it still worked. It ruined the tire. We took it to the service department to have it repaired. Mike the assistant manager told us sensors just don't break and basically accused us of lying. by the way this sensor is a piece of plastic and our truck has 20k miles on this truck. Mike then expected my husband to take a day off work to talk to the service manager to make the final decision. Mike was so rude, dismissive, and could care less. Buyer beware, this Toyota dealership most definitely does not stand behind their product. It's a shame customers are treated this way. Mike just called my husband and told him that because another Toyota dealership put a nicer tire on our truck it voided the warranty!!!!! It was a tire made for the truck, put on by a Toyota dealership!!!! It's obvious this is about money and not what's right. 4/8/19- I called to talk to Steve as instructed. He was on vacation. Spoke to Aaron who hung up on me. Mind you I was no using any bad language. Spoke to Nikki who seemed to care but then received a call from Aaron again and they refused to warranty the work. Long story short, this dealership is corrupt. They don't care about their customer. Arron had the nerve to say well you didn't but it here so why should we help you. read more

I wish I could give them more than 5 stars. I had the best experience. Hugo was a great salesman. He was honest, knowledgeable, funny and respectful! All of the guys in finance were amazing too! They really worked with me to make sure I left happy. Rick was also great. I bought a Prius-- I can't wait for the many adventures ahead. Thanks again to all the wonderful gentlemen at Modesto Toyota. Definitely recommend buying your car here! read more

Modesto Toyota - My Prius - Auto Repair Near Me - Modesto, California

My experience was enjoyable. Sal did a good job of working with me on finding a hybrid vehicle. We waited for about two months and car arrived within days of the expected arrival. We drove down spent three to four hours working out the details. read more

Bought our 1998 Sienna XLE 20 years ago from here... today we are back for the 2018 Camry SE for my sister! Luis Santos is the best sales consultant ever! Very friendly and understands what we wanted. He was totally patient, and genuine from beginning to end and if he wasn't sure about something he did everything he could in his power to find out the answer for us. If you're looking for a Toyota, stop what you're doing and call him (209)918-4316. Also a big thank you to Allen the manager for helping us out on an amazing Labor Day deal! We are extremely happy with this showstopper! Lots of heads turned as we drove back home in this beautiful Camry SE. Bay Area dealers suck, so we always drive from Hayward to Modesto because of the world class service! Thank you, We love Modesto Toyota! read more

Modesto Toyota - Luis Santos is the man! 2018 Camry SE is a showstopper! Thanks Modesto Toyota! - Auto Repair Near Me - Modesto, California

Thank you so much to Sergio Sotelo for walking me through my purchase of my brand new car! It was a bitter sweat moment, and very humbling to be able to mark this off my goals list. I am very pleased with the service and the out come of my experience. I would definitely recommend going to him if you stop by Modesto Toyota for your car ! read more

Modesto Toyota - 2020 Camry XSE Red Interior ! - Auto Repair Near Me - Modesto, California

bought a car there and explain to them that we didn't want the extended warranty, but we got fooled into it again and signed it electronically. when asking about canceling it, the finance officer was giving me attitude saying well that I signed it and yada yada yada. had to interrupt his rhetoric and ask him if I could cancel it. He finally said yes and I hung up on him. deceiving car sales people and attitude after sales would recommend no one going there. read more

It always takes a lot longer for service than you are told. Staff is nice but it always takes hours, no matter what I have done. Communication is very poorest far as my experience goes. read more

Service Department 5/5 Best customer service! Going above and beyond and making sure I am taken care of. My RAV-4 was leaking oil and notice it was a bigger issue then just leaking oil. Called Modesto Toyota and they made sure they got the car fixed right away and made sure I was taken care of by letting me barrow a car for the day. Josh Young and Steve Kay are the two people I want to acknowledge for making my experience a great one and making sure I get taken care of. I will strongly suggest to getting any service help from them. read more

On Sunday I was looking to purchase a new Toyota. I contacted Tru Car and other internet sites to get the best prices . I then contacted Modesto Toyota and talked to Rick the internet sales person. I gave him the numbers and he called me back telling me they could match my price. I schedule an appointment to go complete the purchase. I arrive at my appointement time and the car is there waiting for me. Rick greats me and we proceed to the car. He is going over the vehicle before we do the paperwork. I ask at one point where the back up camera is. He says " thats odd let me check". He get out to look. Then goes into the dealership. I get out and look at the window sticker. IT'S THE WRONG CAR!! He has me in a lower model. I then ask for his manager. I find the manager and tell him how upset I am , and ask if he will sell me the correct vehicle . He says " I wont match your price"! He was less than interested and never appologised. LOOKED LIKE BAIT AND SWITCH TO ME! The fact that they wouldnt even counter an offer, shows me they dont care about customer or the sale. I went to ANTIOCH TOYOTA that day , and left in an hour with the correct vehicle and a pleasant experience. So much for MODESTO TOYOTA wanting to keep Modesto money local. Go elsewear! * they dont even deserve ONE star! read more

This review is for their Service Department ONLY. I've been to a handful of other Toyota dealerships throughout California, and Modesto has by far been my worst experience. I live and work in Modesto, but would much rather wait to time my services with trips up to SF (Toyota Marin) or even down to LA (Longo Toyota) instead of coming here again. I waited a ridiculously long time for a basic 5K mile service (which was "supposed" to be a short one, they didn't even need to change the oil because I have synthetic!). People I spoke to were rude. The waiting area was hot and stuffy. And I had to wait 1.5 longer than I was told for my car to get serviced - that's on TOP of the 2.5 hours I was initially told it would take. So after the crappy service and long wait, they couldn't even wash my car for me!? That was the first time I had walked away from having my car serviced at a Toyota dealership where I didn't receive a courtesy car wash. I left completely disappointed, I'd never return. read more

I don't usually take the time to write reviews, but felt like it was necessary for others to see so that they can be cautious. My husband purchased a Highlander here. He was promised by Sargon a remote key for the car and told to make an appointment. He made the appointment for 1:00. At 2:00 he went to see how much longer it would be and was told they probably wouldn't get to the car until 3 or 4. Fast forward to today. I bring in the car to have the key made/remote programmed for an appointment at 3:20. I get told it will cost $288. I let them know of the deal and they can't find it. I didn't want to argue with a service rep as he wasn't the one who made the deal and supposedly Sargon is unavailable. I agree to pay and let my husband deal with it in the future. Here I sit, still waiting at 4:50, an hour and a half later. What is the point of an appointment? Programming a remote and making a key definitely does not take an hour and a half. Do yourself a favor and have smart keys made at ACE for $99 or make your vehicle purchase from Tracy, Lodi or another neighboring Toyota dealership. This is not the way you treat you returning customers. The Toyota brand may be great, but the service here doesn't match. read more

My wife and I purchased a 2003 Highlander on February 27th. This will be our third Toyota vehicle purchased from your dealership (A pre-owned 2004 4Runner and new 2010 Sequoia). We are very happy with our current Toyotas and have full confidence this Highlander will serve us well for many years. Unfortunately I am registering a complaint regarding our purchase of an "accessory" tow package we purchased for the Highlander. Our dissatisfaction is based on the following: (1) The tow package was installed Monday, March 9th. The electrical component included with the tow package was a "Straight 4" connection. The connection component we need is a "Round 7" (This is the one we have on our 2010 Sequoia and on our 2004 4Runner) (2) My wife, Melissa, called the Service Department the next day regarding the error. The Service Manager (paraphrasing) told her, "This was the tow package provided by the factory, we only install factory provided accessories, and if you want something different you'll have to take it somewhere else." When Melissa expressed her dissatisfaction, she was told "If you have a complaint, you'll need to contact the Sales Department yourself." (3) I called the Sales Department Tuesday @ 1pm. Alan, who was helpful, investigated and offered to have a "Round 7" adapter placed at Modesto RV at your expense. The solution offered falls short of addressing these issues: (1) An adapter to accommodate a "Round 7" off of a "Straight 4" will only provide taillight and turn signals to the trailer. It will NOT provide recharging the trailer battery while in tow, nor will it allow for trailer brake usage. (2) The failure of your Service Manager to follow through with a valid customer complaint. Had we known you were unable to install the proper, preferred electrical connection, we would have had the tow package installed elsewhere. As it is, we will get it done at additional expense. Customer service was seriously deficient. My dental practice analogy: I placed a gold crown on a tooth where you were expecting a tooth colored/white one. When you called to complain, my staff responded, "This is what my dental lab gave us. If you have a complaint, call them about it." Suffice it to say, that would never happen in my dental practice. read more

Thank you for the great service! I choose Modesto Toyota because the advisors are super awesome. especially Mike Wilson. You rock!

I just purchased my 2011 FJ Cruiser at Modesto Toyota, and could not be more pleased with the experience. I worked with Sam Esho and Steven Parks in the internet sales department, and both gentlemen were professional, helpful and knowledgeable. We were in contact many times (due to my own need to trade in or sell my vehicle to facilitate the purchase), and they always made me feel like a valued customer. If you're looking for excellent service, a great price and an easy, no-hasssle transaction, call Sam or Steven, you will not be disappointed. I live in San Jose, and it was worth it for me to work with a dealer a bit out of my area for the superb treatment I received! read more

I made an appointment for 940 am this morning for an oil change and an allignment. I was told it would take 1 1/2 hours to complete. At 1230 i hadnt heard anything yet so took it upon myself to go down there. At that time i was told it wasnt ready yet and it would be another hour. I decided to go to lunch not having much choice. I returned at 215 to find out there were "cars ahead of mine". Not sure how that happens when you have an early morning appointment. So here i sit...waiting for yet another excuse as to why my car is not ready. I WILL NOT ever be bringing another vehicle down here and will diswade as many people as i know from coming here in the future. Piss poor service. read more

Updating my rating. I went in a week ago and had a great experience. There wasn't any pressure, and Joey helped me find the Rav 4 I was looking for. I got a great deal without any pressure! Special thanks to Mike Green for all of his help with the paperwork and financial process. I LOVE my new rav and would recommend Modesto Toyota any day! Tip: Don't bother to pre-qualify online. Just go in! It will be so much easier! read more

After many negative dealer experiences this weekend, I was relieved at how easy and smooth the entire buying process went. Thank you to Walter, Rick, and Rob for the professional experience. read more

I am very thankful that courteous, professional and honest people still work in the car business. I found a used vehicle that fit my budget online. My husband and I live apart during the week to keep down on commute costs and we were both very interested to see what they could do for us. We filled out online credit apps and 10 minutes later I had a call back from Candice who put me in touch with Judy. In the end, Judy was able to get 90% of the paper work done before I had to arrive at the dealership which is a life saver when you have a 2 yr old toddler in tow. Within 90 minutes from my arrival we signed the contract and I drove away. They even have a driver who brings contracts, papers & parts to people who cannot make it to the dealership, which is how we were able to make this deal possible while living 100 miles apart from each other. If you want an honest, realistic and professional sales person I highly recommend seeing Judy. read more

I purchased yesterday a 2015 Highlander, and I had a great experience. Jason, Allen and Frankie were very helpful, they didn't have the exact model I wanted, and they helped me locate the right one. I had a vehicle to trade in, and somebody rear ended it a day before. They let me take home the new car, and told me to bring the trade when I'll have it fixed. The facility looks great, and the coffee is very good. i have to say though, I'm a little worried seeing the long lines in the service department... Overall, a great buying experience, i would recommend others to shop here. read more