We have a 2017 Tacoma. Tire pressure sensor broke off in the tire. We had no idea that it was broken because it still worked. It ruined the tire. We took it to the service department to have it repaired. Mike the assistant manager told us sensors just don't break and basically accused us of lying. by the way this sensor is a piece of plastic and our truck has 20k miles on this truck. Mike then expected my husband to take a day off work to talk to the service manager to make the final decision. Mike was so rude, dismissive, and could care less. Buyer beware, this Toyota dealership most definitely does not stand behind their product. It's a shame customers are treated this way. Mike just called my husband and told him that because another Toyota dealership put a nicer tire on our truck it voided the warranty!!!!! It was a tire made for the truck, put on by a Toyota dealership!!!! It's obvious this is about money and not what's right. 4/8/19- I called to talk to Steve as instructed. He was on vacation. Spoke to Aaron who hung up on me. Mind you I was no using any bad language. Spoke to Nikki who seemed to care but then received a call from Aaron again and they refused to warranty the work. Long story short, this dealership is corrupt. They don't care about their customer. Arron had the nerve to say well you didn't but it here so why should we help you. read more

I wish I could give them more than 5 stars. I had the best experience. Hugo was a great salesman. He was honest, knowledgeable, funny and respectful! All of the guys in finance were amazing too! They really worked with me to make sure I left happy. Rick was also great. I bought a Prius-- I can't wait for the many adventures ahead. Thanks again to all the wonderful gentlemen at Modesto Toyota. Definitely recommend buying your car here! read more

Modesto Toyota - My Prius - Auto Repair Near Me - Modesto, California

Bought our 1998 Sienna XLE 20 years ago from here... today we are back for the 2018 Camry SE for my sister! Luis Santos is the best sales consultant ever! Very friendly and understands what we wanted. He was totally patient, and genuine from beginning to end and if he wasn't sure about something he did everything he could in his power to find out the answer for us. If you're looking for a Toyota, stop what you're doing and call him (209)918-4316. Also a big thank you to Allen the manager for helping us out on an amazing Labor Day deal! We are extremely happy with this showstopper! Lots of heads turned as we drove back home in this beautiful Camry SE. Bay Area dealers suck, so we always drive from Hayward to Modesto because of the world class service! Thank you, We love Modesto Toyota! read more

Modesto Toyota - Luis Santos is the man! 2018 Camry SE is a showstopper! Thanks Modesto Toyota! - Auto Repair Near Me - Modesto, California

Thank you so much to Sergio Sotelo for walking me through my purchase of my brand new car! It was a bitter sweat moment, and very humbling to be able to mark this off my goals list. I am very pleased with the service and the out come of my experience. I would definitely recommend going to him if you stop by Modesto Toyota for your car ! read more

Modesto Toyota - 2020 Camry XSE Red Interior ! - Auto Repair Near Me - Modesto, California

Had a 3:45 PM appointment for an oil change. Got the vehicle there a few minutes early and was checked in. 1/2 hour into my wait, the service department had not even started. When I asked a technician in the service garage area what the delay was, he basically told me I just needed to wait because there were other cars in front. Yes, I get that, but what's the point of having an appointment. This gentlemen appeared to be "burdened" to take the time to answer my question. 15 minutes later, and 45 minutes into my total wait time (they had started yet) I decided to take my business elsewhere. Everyone's time is valuable. I highly doubt the dealership would allow me to show up 45 minutes late to my appointment. On this afternoon, the dealership was not busy, everyone was moving on island time, and the lack of customer service/customer communication was very poor. I am giving this review 2 stars because the service agent who checked me in at the counter was very professional. Toyota may be the only game in town in some respects, but you guys really need to get your focus back on the customer. read more

Service Department 5/5 Best customer service! Going above and beyond and making sure I am taken care of. My RAV-4 was leaking oil and notice it was a bigger issue then just leaking oil. Called Modesto Toyota and they made sure they got the car fixed right away and made sure I was taken care of by letting me barrow a car for the day. Josh Young and Steve Kay are the two people I want to acknowledge for making my experience a great one and making sure I get taken care of. I will strongly suggest to getting any service help from them. read more

It always takes a lot longer for service than you are told. Staff is nice but it always takes hours, no matter what I have done. Communication is very poorest far as my experience goes. read more

After many negative dealer experiences this weekend, I was relieved at how easy and smooth the entire buying process went. Thank you to Walter, Rick, and Rob for the professional experience. read more

Thank you for the great service! I choose Modesto Toyota because the advisors are super awesome. especially Mike Wilson. You rock!

The service staff at Toyota is great, the sales reps not so much. My experience buying a car there was not the best but the management team always made up for it. Kamil a sales"manager" was very pushy and gave me vague or incorrect information multiple times. I pointed out a few things from his sales tactics that I didn't appreciate. He probably thought because of my young age that I wouldn't be mindful of the different deals he was giving me. Fortunately he noticed his miscommunication and found a "better" APR out of thin air. Despite my negative experience with the sales department I can say that the service department is perhaps the best I've been at. Very honest and quick. They covered a lender car while some repairs were done on my brakes of my pre-owned car. Which should have been done before the car was sold according to California multipoint Inspection but at least they resolved it the next few days. read more

Modesto Toyota - Auto Repair Near Me - Modesto, California

Had the best customer service at Modesto Toyota. All staff was so nice and friendly, especially Salesman Aaron Rubalcaba, he was so helpful and patient with me even though I was being really indecisive. I never once felt pressured. He was really great at keeping in contact with me every step of the way since it took me a couple of days to figure out what I wanted. Even after the sale, he reached out to make sure the car was good and if I had any questions at all, which to me is what makes a great salesman. If you're looking to buy at Modesto Toyota I would definitely recommend Aaron Rubalcaba. read more

Great customer service. I always take my vehicle to Modesto Toyota. Mike Wilson is great and I always ask for him. read more

Terrible customer service I don't know what the use of appointment if u still wait 3 hours for an oil change and the invoice says promise time 40 min Not going here again No service no courtesy read more

My husband & I went in to Modesto Toyota to do our homework & collect information about a few different Toyota vehicles. Sergio Sotelo helped us the first visit, we asked MANY questions & Sergio was VERY patient with us & "NO PRESSURE" to purchase a vehicle. We left without buying anything & came back a few weeks later to ask more questions. Sergio was again, very patient, pleasant, respectful & not short or judgmental with us for asking more questions about certain vehicles & not buying anything at that point. Because Sergio Sotelo was such an AMAZING salesman with no pressure and just a "regular guy", we were able to make a decision & we bought a 2019 Tundra Truck & a 2019 Highlander Hybrid on the spot! Thank you Sergio for your AWESOME help in our two car purchase, we really appreciate you & your "NO PRESSURE" approach & no judgment of us coming & going collecting information, without buying anything initially! I HIGHLY recommend Sergio Sotelo @ Modesto Toyota for ALL of your car buying needs! Also, Modesto Toyota was willing to work with us in our two car purchase, we appreciated that as well! Sargon David helped us with all the crazy paperwork in our transactions, Thank you Sargon, you are also AWESOME! Very Happy Toyota Owners of a 2019 Tundra & 2019 Highlander Hybrid M & G Berry :) read more

Joseph was incredibly receptive , empathetic & genuine during our interaction with Modesto Toyota. (words we typically don't associate with salesmen.) He didn't feel like a sales person at all. He felt like someone who had my family's best interests at heart. We ended up having to compromise and go with a totally different dealer because we couldn't afford the Toyota minimum down payment to drive the vehicle off the lot .. but that's on us and doesn't reflect the great service provided by Joseph. When we're in a better place financially and can afford to reestablish our relationship with Toyota we'll seek out Joseph before anyone else . Great hire , Modesto Toyota. read more

Horrible experience. Purchased a car late in the evening, it had a few things that needed to be taken care off and was told to bring it back to have them done, one thing was the full detail. Was told to contact salesman and he would schedule everything. After a month of my trying to make contact I decided to just show up. Shortly after getting there I find out that salesman no longer works there, which was supposedly "one of the top salesman" as I was told from the manager. Anyways, another sales manager takes me to service to have my issues fixed and my full detail done and while on our way to service he asked if I had anything about my issues/detail in writing. Which I didn't, I trust the salesman and manager to hold up their end. A few days later I get a call saying one of the repairs wasn't going to be covered by the sales department. I told them I would take care of it myself then and was told the car was ready to be picked up. Show up to pick up the car and it wasn't detailed as I was told it would be. At this point I was done and just left. Seems like after you give them your money they don't care about what they promised/agreed to. Fair warning to anyone reading this, get every agreed/promised thing in WRITING. read more

Undercover Scam Artist at it's Finest My husband and I went to buy a truck (2018 Toyota Tacoma), advertised at $30,894. We have already a bank approval before going in. We went in, test drove the car, and decided we wanted the car...did paperwork etc. Ben (Finance Mgr or whatever he is) was helping seal the loan. He came back and said, "The bank wants $4,900 down." We're like no. My husband didn't want to put the down payment in because we were approved already with a ZERO down. Ben then said, "What about $2500 down? We can reduce the price on the car." After an hour of negotiating, we walked out. While walking out, Ben shouts to the rest of his people, "THEY DON'T HAVE THE DOWN PAYMENT!!!" while everyone laughed and it's not that we don't have the down, we didn't want to put money down. I spoke to the bank the following morning. Was told that we should not have any down. I asked about the paperwork the dealer sent in. She said that the dealer sent the paperwork in with an asking price of $32,668, NOT $30,894 as advertised. She also said that even at $32,668 our down payment would have been only $1,083 to get financed. She said extras were added on and submitted in. We didn't even know. After the call, I chatted with a rep from the dealer online after speaking to the bank. She said she would have someone call me. Octavio who is a manager called and tried to argue with me over what happened, go so far as to saying, "Why are we going to give you the advertised price if we don't have to?" Really?!?!? Then why are you advertising prices you won't honor? Furthermore, he wasn't trying to resolve anything. He was being nosey, called just to see what happened. He had NO resolution what so ever to rectify what had happened. IT'S A GOOD THING I DID NOT SIGN ANY PAPERWORK. ALSO RELIEVED I DID NOT DO BUSINESS WITH THESE PEOPLE. UNDERCOVER SCAM ARTISTS. Next time you buy a car, please look at your paperwork before signing anything. I wouldn't have known if I did not call the bank. read more

Joseph Delgado was an awesome salesman and made this purchase so smooth and not stressful. If you are in need of a new car and great deals Modesto Toyota with Joseph! New 2020 Camry! read more

On Sunday I was looking to purchase a new Toyota. I contacted Tru Car and other internet sites to get the best prices . I then contacted Modesto Toyota and talked to Rick the internet sales person. I gave him the numbers and he called me back telling me they could match my price. I schedule an appointment to go complete the purchase. I arrive at my appointement time and the car is there waiting for me. Rick greats me and we proceed to the car. He is going over the vehicle before we do the paperwork. I ask at one point where the back up camera is. He says " thats odd let me check". He get out to look. Then goes into the dealership. I get out and look at the window sticker. IT'S THE WRONG CAR!! He has me in a lower model. I then ask for his manager. I find the manager and tell him how upset I am , and ask if he will sell me the correct vehicle . He says " I wont match your price"! He was less than interested and never appologised. LOOKED LIKE BAIT AND SWITCH TO ME! The fact that they wouldnt even counter an offer, shows me they dont care about customer or the sale. I went to ANTIOCH TOYOTA that day , and left in an hour with the correct vehicle and a pleasant experience. So much for MODESTO TOYOTA wanting to keep Modesto money local. Go elsewear! * they dont even deserve ONE star! read more

This review is for their Service Department ONLY. I've been to a handful of other Toyota dealerships throughout California, and Modesto has by far been my worst experience. I live and work in Modesto, but would much rather wait to time my services with trips up to SF (Toyota Marin) or even down to LA (Longo Toyota) instead of coming here again. I waited a ridiculously long time for a basic 5K mile service (which was "supposed" to be a short one, they didn't even need to change the oil because I have synthetic!). People I spoke to were rude. The waiting area was hot and stuffy. And I had to wait 1.5 longer than I was told for my car to get serviced - that's on TOP of the 2.5 hours I was initially told it would take. So after the crappy service and long wait, they couldn't even wash my car for me!? That was the first time I had walked away from having my car serviced at a Toyota dealership where I didn't receive a courtesy car wash. I left completely disappointed, I'd never return. read more

My car incured a flat when I hit a curb on accident. AAA got my mini tire on and I carefully drove to Toyota of Modesto. I was greeted right away and sent inside to see what they could do as I didn't have an appointment. The young man sent me to see Frenando. He told me that they had peoe out and didn't know if they could get me in. The first young man took Josh and spoke to whay I assume wS the service manager. They both came back and put my ticket to get my car fixed in the mix. I was going to be in a huge problem if I could not get home tonight. Thank you men of Toyota Modesto. I am thankful for all your help. read more

I don't usually take the time to write reviews, but felt like it was necessary for others to see so that they can be cautious. My husband purchased a Highlander here. He was promised by Sargon a remote key for the car and told to make an appointment. He made the appointment for 1:00. At 2:00 he went to see how much longer it would be and was told they probably wouldn't get to the car until 3 or 4. Fast forward to today. I bring in the car to have the key made/remote programmed for an appointment at 3:20. I get told it will cost $288. I let them know of the deal and they can't find it. I didn't want to argue with a service rep as he wasn't the one who made the deal and supposedly Sargon is unavailable. I agree to pay and let my husband deal with it in the future. Here I sit, still waiting at 4:50, an hour and a half later. What is the point of an appointment? Programming a remote and making a key definitely does not take an hour and a half. Do yourself a favor and have smart keys made at ACE for $99 or make your vehicle purchase from Tracy, Lodi or another neighboring Toyota dealership. This is not the way you treat you returning customers. The Toyota brand may be great, but the service here doesn't match. read more

I've bought two brand new vehicles from Modesto Toyota and worked with Rick Moncrief both times. He's an awesome guy. Very nice, helpful and gets straight to the point when dealing with price and paperwork. I was also helped by Paul during the credit check process and he's an awesome guy as well. I love doing business here. read more

My wife and I purchased a 2003 Highlander on February 27th. This will be our third Toyota vehicle purchased from your dealership (A pre-owned 2004 4Runner and new 2010 Sequoia). We are very happy with our current Toyotas and have full confidence this Highlander will serve us well for many years. Unfortunately I am registering a complaint regarding our purchase of an "accessory" tow package we purchased for the Highlander. Our dissatisfaction is based on the following: (1) The tow package was installed Monday, March 9th. The electrical component included with the tow package was a "Straight 4" connection. The connection component we need is a "Round 7" (This is the one we have on our 2010 Sequoia and on our 2004 4Runner) (2) My wife, Melissa, called the Service Department the next day regarding the error. The Service Manager (paraphrasing) told her, "This was the tow package provided by the factory, we only install factory provided accessories, and if you want something different you'll have to take it somewhere else." When Melissa expressed her dissatisfaction, she was told "If you have a complaint, you'll need to contact the Sales Department yourself." (3) I called the Sales Department Tuesday @ 1pm. Alan, who was helpful, investigated and offered to have a "Round 7" adapter placed at Modesto RV at your expense. The solution offered falls short of addressing these issues: (1) An adapter to accommodate a "Round 7" off of a "Straight 4" will only provide taillight and turn signals to the trailer. It will NOT provide recharging the trailer battery while in tow, nor will it allow for trailer brake usage. (2) The failure of your Service Manager to follow through with a valid customer complaint. Had we known you were unable to install the proper, preferred electrical connection, we would have had the tow package installed elsewhere. As it is, we will get it done at additional expense. Customer service was seriously deficient. My dental practice analogy: I placed a gold crown on a tooth where you were expecting a tooth colored/white one. When you called to complain, my staff responded, "This is what my dental lab gave us. If you have a complaint, call them about it." Suffice it to say, that would never happen in my dental practice. read more

They had my car for 3 weeks and have not gave me any updates on my vehicle or anything have not responded or anything seems strange do not take your car here they are un Trust worthy I have made a police report and I'm going to head over there with the police 209-572-9573 read more

I just purchased my 2011 FJ Cruiser at Modesto Toyota, and could not be more pleased with the experience. I worked with Sam Esho and Steven Parks in the internet sales department, and both gentlemen were professional, helpful and knowledgeable. We were in contact many times (due to my own need to trade in or sell my vehicle to facilitate the purchase), and they always made me feel like a valued customer. If you're looking for excellent service, a great price and an easy, no-hasssle transaction, call Sam or Steven, you will not be disappointed. I live in San Jose, and it was worth it for me to work with a dealer a bit out of my area for the superb treatment I received! read more

I made an appointment for 940 am this morning for an oil change and an allignment. I was told it would take 1 1/2 hours to complete. At 1230 i hadnt heard anything yet so took it upon myself to go down there. At that time i was told it wasnt ready yet and it would be another hour. I decided to go to lunch not having much choice. I returned at 215 to find out there were "cars ahead of mine". Not sure how that happens when you have an early morning appointment. So here i sit...waiting for yet another excuse as to why my car is not ready. I WILL NOT ever be bringing another vehicle down here and will diswade as many people as i know from coming here in the future. Piss poor service. read more

Updating my rating. I went in a week ago and had a great experience. There wasn't any pressure, and Joey helped me find the Rav 4 I was looking for. I got a great deal without any pressure! Special thanks to Mike Green for all of his help with the paperwork and financial process. I LOVE my new rav and would recommend Modesto Toyota any day! Tip: Don't bother to pre-qualify online. Just go in! It will be so much easier! read more

I am very thankful that courteous, professional and honest people still work in the car business. I found a used vehicle that fit my budget online. My husband and I live apart during the week to keep down on commute costs and we were both very interested to see what they could do for us. We filled out online credit apps and 10 minutes later I had a call back from Candice who put me in touch with Judy. In the end, Judy was able to get 90% of the paper work done before I had to arrive at the dealership which is a life saver when you have a 2 yr old toddler in tow. Within 90 minutes from my arrival we signed the contract and I drove away. They even have a driver who brings contracts, papers & parts to people who cannot make it to the dealership, which is how we were able to make this deal possible while living 100 miles apart from each other. If you want an honest, realistic and professional sales person I highly recommend seeing Judy. read more

I purchased yesterday a 2015 Highlander, and I had a great experience. Jason, Allen and Frankie were very helpful, they didn't have the exact model I wanted, and they helped me locate the right one. I had a vehicle to trade in, and somebody rear ended it a day before. They let me take home the new car, and told me to bring the trade when I'll have it fixed. The facility looks great, and the coffee is very good. i have to say though, I'm a little worried seeing the long lines in the service department... Overall, a great buying experience, i would recommend others to shop here. read more

Our 2010 Malibu's transmission decided it was time to leave us stranded on the side of the road. No warning, no reason. The dealer wanted $4500.00 for a new transmission, I said no thank you to Chevy! Time to get something better. We already knew Toyota was the brand to buy. But where to buy? We started looking close to home. The sales team at Tracy Toyota didn't seem to care that we were on the lot. So we left and decided to look someplace else. Searching the inventory at the Toyota website showed better choices of 2015 Camry's at Modesto Toyota. Bingo! They had the right color, options and as it turned out the best staff! I was warmly greeted by a sales team member. He showed me the exact car I found on the internet search! Then, he and his manager put together a really good deal. I didn't realize how good until I researched other Toyota dealers to see if they could beat the numbers (and believe me, I got a GREAT deal)! One gentleman behind the desk, named Mike Green, came over and personally walked us through the numbers, then we shook hands and brought the car! No pressure, no haggle! Getting through finance and delivery was a breeze and everyone was soooooo nice the whole time we were there. Offering Starbucks, a comfortable seat to conduct business. Then during the delivery they walk through all the features, paired our cellphones to the cars Bluetooth, set our favorite radio stations and made sure the car was clean and perfect! WOW ... This is what a car buying experience should be. read more

Just bought my first car, 2017 Toyota Camry with the help of Henry Mota. I can't tell you how much he helped me out. We kept running into obstacles about my personal situation and every time, he had a plan A, B, C, D, E and F. I'm so glad I was referred to him by a family friend because he really did work hard for me to get my car, with an awesome low interest rate and only $2,000 down payment. Thank you! read more

sales and service was amazing! fastest I ever purchased a car. Sashi was knowledgeable and patient in all my questions and indecision. I bought a great car and had a wonderful experience with Sashi, Camill, and Sam. they made what I dreaded a very pleasant experience. highly recommend read more

Got my 2012 Camry from Modesto Toyota after a friend recommended this dealership! Honestly, I was ready to deal with pushy salesmen but what we got was insanely excellent customer service! My fiancé was already pre-approved with his bank but not high enough to get the car that we wanted so Broneil our sales representative was beyond helpful and was able to help us get a better deal! Not once did we feel pressured. Everyone was so helpful and understanding of our needs. We left there with our new car and a much lower APR than we initially had been pre-approved for! I highly recommend Modesto Toyota and highly recommend Broneil Barmi. He will go above and beyond to make sure you get the vehicle that you want, all with a great attitude and excellent customer service! read more

Always a great experience here at Modesto Toyota thanks to Jose at the front! Thank you for the fast and friendly service, you are appreciated! read more

This review is based solely on service advisor, Noah. I've dealt with other service advisors at Toyota and other dealerships, and they could all learn a thing or two from him. He truly seems to care about his customers and their concerns. I was having a hard time scheduling an appointment because the girl I was talking to seemed a bit clueless. Noah called me back immediately and answered all my questions and got me set up with an appointment and accommodations to ensure I wasn't inconvenienced. Also, with Noah, my car always seems to be done much sooner than quoted. That's greatly appreciated. read more

I wanted to upgrade my 2012 Nissan this year and after getting a 3 hour run-around at CV Nissan, I crossed the street to Modesto Toyota where the made me a fantastic offer on a better equipped new car in less than an hour. Nissan was unwilling to offer a comparable 'deal' even though I'd bought my last 2 vehicles there. WFT? Modesto Toyota was GREAT! The sales/buying process was easy, fast (relatively ), and comfortable due to their UNBEATABLE showroom/lounge. My vehicle was delivered in pristine condition and I couldn't be more satisfied with my experience!! read more

Shout out to BOB in the PARTS DEPARTMENT. He is fast, efficient, and has a great attitude! We called to order a part and he gave us the option to pay over the phone or to come in. We decided to drive over to pay for it because a receipt and paperwork is really important to us, but paying by phone is convenient as well. We were promptly greeted by a nice but vulture-like car salesperson in the front, and he gave us directions to the Parts Department. The place is spotless, they have several TVs in a spacious lounge, they even sell a wide variety of snacks and there's a cafe that serves Starbucks coffee in there. I mean I could live in the place! So anyways we get to the front desk for parts and both of the male receptionists are on the phone but they give us an acknowledgement. As soon as one of the men got off the phone they gave us our invoice with our ordered part that Bob had already printed out. Seriously that took all 60 seconds as soon as we walked in. The only thing I didn't like was seeing an older male who may have been an employee or a regular customer flirting with some of the young ladies at the cashier desk who were all too willing to take him up on his offer to pay for their snacks and giggle like airheads. Girls will be girls, but I also want to remind them to act professionally on the job. There is a time and place for everything. Anyway, a day later I receive a voicemail from Bob with a kind message that my part was in and to pick it up at my convenience. Same. Encountered vulture salespersons. They give me directions to Parts Dept. I enter and Bob is on the phone. As soon as he gets off I hand him my receipt. He finds the part and I'm off. Fast, easy, and simple. But I should also mention, since they are a dealership they are highly overpriced as well. Gotta be real. read more

Mixed bag of service... Service department does a decent job with customers but sales is a different story. I brought my friend in to test drive a new 2013 Scion tC. The man who was assisting us was very pushy and ultimately RUDE! When he couldn't convince us to buy that day he said he couldn't find the keys so we couldn't test drive to car after 15 mins of bs'ing and pushing us to buy. I had to speak with the sales manager George Ismail privately and he was very helpful. He managed to find the keys in seconds, miracle! He then Just handed me the keys and said go have fun. Honestly though watch out as some of the other employees in sales are difficult. Watch out if your going there. Pushy sales and rude staff are too common here so be careful. read more

Excellent service from Eddie and Rick. Went in to look at a car, undecided on purchasing and came back with a vehicle. Too bad it is too far from my place in Pleasanton which resulted in a couple of extra trips but overall I was treated very well. read more