We needed to trade our car in and get something bigger for our family. We ended up leaving with a 2016 Highlander, which we love. We worked with Brock, who is newer, but definitely a very helpful, friendly, genuine salesman. He's very down to earth and we had some good, real conversation while we were waiting for the loan paperwork. Today I called because we didn't receive the sd map card, and we live a little ways away. Rick, Kamil, and Brock told me they would be happy to send it to me, so I didn't have to drive all the way there with kids in tow. Thumbs up from us! Can't wait to do business with you guys another time, when our vehicle is worn and we need another. read more

I went to modesto toyot yesterday with my cousin to buy a new 4runner and we were able to pick out a car of his liking. So we went inside into the office with the salesman to talk about the cost of the car. The car was was priced at 42900, so I began trying to negotiate the walkout price, which included tax and fee. The manager Allen comes to the office and collects my cousin financial info and we began to talk about the final price for the car. I asked him if he is willing to sale the car for 42900 out the door including taxes and fees, and he stated there is no way he can do that because he would have to discount us about 4k, to get that price. He also stated they only have a limited supply so they can't make that happen. So I ask him to give us the Costco price. He said ok, and we went to his office and came back with a price of 43,xxx. He wouldn't give me an exact number but it was close to what we were asking for. Then he asked if we can make a payment of 718 for 72 months, and I looked at him and said "that seems high. Can you give the interest rate on that loan?" He said ok and hurried off. He made us wait for over a half and and than kicked us out of the office for another customer and said they are waiting on the banks for a reply. This upset us and the salesman knew we were pissed. He apologize for this and we left. Fuck those guys. Shitty customer service. I bought a tundra and Camry from this dealer having good experience prior to this incident. I will never recommend family to this dealer again. I'm going to call corporate and file a complaint. read more

I went here yesterday to buy new windshield wipers and a key battery for my new car. I had the worst experience EVER, ANYWHERE! I went into the express lane. BTW, it was NOT busy at all. I got my parts, I had these two wonderful gentleman change my windshield wipers, it took them maybe 2 minutes, this GUY comes out, I believe his name is Noah, HE'S VERY UPSET AND SAIDS "LET THIS BE THE FIRST AND LAST TIME YOU HELP A CUSTOMER ON THE EXPRESS LANE, SHE NEEDED TO MOVE HER CAR. LET THIS BE A WARNING." I felt very uncomfortable and disturbed by this! I felt as though I was getting lectured and in trouble as well, I'M A CUSTOMER. A Manager does not give warning to their employees AND customers! This manager was a PIG that treats his employees like animals. VERY UNPROFESSIONAL! Toyota management does not value their customers, or at least one customer does not make a difference to them. I did not say anything at the moment because most likely he will retaliate. I felt so bad for those two gentleman, I feel at fault. I hope they did not get fired for helping me. I am very thankful for the gentleman that helped me out, they were true gentleman. I am going to turn in my lease when it is over and NOT get another car with toyota. I am very disappointed. read more

This review is for Chris in Sales. I worked with him and he immediately helped me narrow down my selection and talked to me about the hybrids and electric vehicles that Toyota currently has to offer. He told me how the buying process worked since the car I wanted wasn't on the lot but they estimated to get one within the next 5-6 weeks. He never tried to upsell me and was very clear with the difference in packages. I can honestly say that this was the best car buying process I've ever experienced and this is my fourth new car. Despite this being the only car I've purchased since the chip shortage, it was still the easiest and I felt comfortable adding an extended warranty (which I never do but the price was incredibly fair) since I commute so much. I would highly encourage anyone looking for a new car to check out Modesto Toyota and talk to Chris. It is so good to know that I actually have somewhere I can trust when I'm ready to buy the next car for my household. Thanks Chris! read more

My Husband and I had probably the best experience buying our new truck yesterday! I spoke to a guy named Sal over the phone, he was so nice and funny and made it easy to get the ball rolling before we got there. You could literally feel him smiling through the phone! He made you want to buy a vehicle! Everyone at Modesto Toyota was so nice and friendly, we highly recommend going there! And Thank you Rick, Allen,and Salvador! I love my new Tacoma! read more

Their service department blows! I made an appointment for my Toyota care 15,000 mile check up (really just rotating tires and topping off fluids) and was told it would be a 2 1/2 hour wait!!! Why even make appointments for customers if really it's first come first serve. Totally ridiculous! read more

They can never seem to solve the problem. I called to make sure that they were able to cancel my GAP insurance there since I purchased the car at another Toyota and they said yes. Mind you I called because I have 2 little ones so it isn't easy to keep them sat for long periods of time. First time I go in, they were closed because they work mon-fri only, okay that's fine. Second time I go in they told me they can't do it and I was misinformed. I called for the same reason. They told me to call the place I purchased the car so they can fax me personally the paperwork, I asked them if they can fax it there since I don't have one at home and she said yes they can, but we won't be able to cancel it either way." So what's the point then? That all the receptionist said before rolling her eyes and sat back down without a word. read more

Without going into a long story, I will just let everybody know that they are horrible. I hate leaving a bad review for anyone even if they make a bad mistake or have some bad apples who ruin things for everyone else. However, they screwed me over really bad and gave a simple "sorry, the girls should have known better" without any offer a reimbursement. I wasted 2 days and a fair amount of money for absolutely nothing. They didn't even attempt to set things right. Horrible service. They don't care about the customer, and pass the blame to other team members. Will never take another vehicle there for any kind of work. Good luck if you decide to try read more

So almost a month later after I reviewed this dealership, I received a call from a woman that I advised of my experience. Her response was that I didn't have to take my experience out on her and I could F***off. She then hung up. read more

Crazy how everyone working here seems miserable Every person besides the mechanics were assholes. If you hate your job , Quit! I just don't get it. The parts guys are the worst. You can't even get a simple answer out of em. Just want to ding your pocket book anyway they can. Must be a contest between employees. Anyhow, I don't mind paying top dollar for what needs to be done.. you get what you pay for. But I'll be dammed if I'm gonna take a bunch of bullshit on top of it. Conclusion these place is full of unhappy that I will never give my business to read more

I purchased a new Toyota Tacoma, 2019, on 05-15-2019, from salesman Henry Mota, I really enjoyed his salesmanship, and honesty, and attitude. Mr. Mota, thank you for your patience as to what truck, I wanted. Mr. Mota, had a "CAN DO ATTITUDE". Keep up your hustle brother. Chris and Julie MERCED CALIF. read more

Took my car for oil change and they supposedly did multi-point vehicle inspection report (MPI) supposedly they checked everything but my car is making a noice and apparently needs brakes. And they still charged me $105.33. So that tells me they don't check everything they just marked it that they did. Never again will take my car read more

I walked in a couple months ago with my wife having the intention to purchase her the White 2018 Camry with red leather interior. The salesman was really cool until his manager came along ( I forget the guys name ) and told me they didn't have any in stock and none were around, But if so, Dealers wouldn't want to trade. Understandable, But he wanted me to put $1,000 down on a car he told me they may not get for 6-7 months, and that they wouldn't discount it when it comes in, But they'd hook me up if I settled for a different color model.... That's not what I came in for, I know what I want and if you will take my money, You should atleast tell me when the specific model can arrive, Not cool. So no thankyou. I left and purchased my wife a Mercedes the next day and am 30x happier. Maybe they thought I was bluffing cause I'm 24, looked young and maybe dressed like a bum but I could afford it easily. read more

My fiancé and I visited this location on Saturday and were quickly greeted by Penny. At first Penny seemed quite lovely, but then became even ruder the longer we were there. My fiancé was looking to leave the lot with a new vehicle but because of the service experience, we decided to go a different route. Penny excitedly showed my fiancé the new models he was interested, but the second he asked about used models and their prices, her demeanor changed. We took one of the vehicles for a test drive and she accompanied us which is standard practice but what was not standard was her lack of enthusiasm and he disinterest in getting to know a potential customer. After returning to the dealership, we tossed around the idea of used vs new and decided to go the route of new and go talk numbers. Before even making conversation or talking about the vehicle, she just asks for his social. And when he said he wanted to talk numbers and logistics first, she stopped making eye contact and just faced her computer screen. We had told her the goal was to trade the vehicle in and wanted to to try with zero down. We stated this multiple times. Once it was time for the vehicle to be appraised, the guy appraising it was lovely and so kind and took the time to explain things. While we were waiting for the appraisal to be done, we were seated at Penny's desk. Instead of making conversation with my fiancé, she decided playing on Facebook was more important. It was as if her mind was made up about us from the jump and it was a poor experience. We decided to go to another dealer and put money down and trade in somewhere where they are more personable. read more

They didn't install the license plates as required by law. I called multiple times, left multiple messages and Sal never calls back after he gets your money. Shop elsewhere read more

I've had so many problems with this dealer it's unreal. It started off when I had a Scion tC that had issues with the Bluetooth connection. The text couldn't understand what was going on or the issue. They had no idea how the hardware in the car even worked. After that I would take the car there for an oil change and it would take 8 hours to get an oil change done . Yes I had an appointment. Currently I was going to trade my Scion in on a new Toyota. They told me they could match CarMax estimate for my car. So that sounded great I looked at cars and then we came down to a deal they wanted to knock the CarMax estimate down about $2,000. Then I shopped around and realized all their vehicles are three or four thousand dollars more than most other dealers. Needless to say I did not buy a car there. They called and called and called finally my daughter hung up on the lady and they stopped calling me. Today I gave them a call out of curiosity to see how much an oil change and tire rotation was for my scion. Yeah I decided to keep my Scion .They were $20 more than the Stockton dealership. When I told the lady that she laughed at me. I figured the prices would be standard across dealerships. I really like Toyotas products and I think that they've improved quite a bit . I just don't like the toyota dealerships. So far the only one that's been nice to me and treated me well is Stockton dealership. read more

I experienced an unexpected transmission failure in my 2016 Tacoma. Could not believe a Toyota with 70,000 miles on it has a major failure. Fortunately I had an extended warranty and Josh Young assisting me. Josh was wonderful, contacting the warranty people, keeping me informed throughout the process. Can't say enough about Josh and his excellent costumer service. Very professional and pleasant to encounter. I hope I get more than 70,000 miles out of this transmission. read more

I have been looking for a truck since May of this year, and I reside in San Diego County, I was hoping to find a truck that can haul a toy hauler that is 9k lbs, and I honestly wanted a toyota, but supposedly toyota trucks can only haul up to 10k lbs max., then while I was doing a bit of research, I discovered that toyota has a new truck which can haul up to 12k lbs., and I started investigating. The price of this particular truck in San Diego county it averages 70k$, I almost could not believe it. I started looking out of San Diego, and I found a dealer in Modesto that had exactly what I was looking for and this truck was below 50k$, I had to drive far to get this truck, and it was insane, not only because of the distance, but also cause I could not see that truck in person, only on pictures. I took a chance and called, this guy with a very mellow sound voice answered the phone, and I was shocked to connect with a person who is not so pushy and loud, not to mentioned the old sales pitch they use to get you to buy something super quick, very irritating; I started talking to this guy with soft mellow voice at Toyota of Modesto, his name is Elliott, something about the way he sounded gave me all the confidence that I truly needed, he ran our credit, and pre approved us right away, we drove there, and came back same day with an amazing truck. I am also super grateful for Financial Manager "Rick" who was in charge of all the paperwork, very professional, and super nice atmosphere. I would definitely would recommend this dealer to everyone because it is on top of it! read more

Even after scheduled appointment I had to wait 7 hours. Service department at this location is a joke.

Shout out to Henry for making my car buying experience stress free and quick! There was no BS. I was very specific with what I wanted in my Toyota Tacoma and he delivered! I drove an hour and a half just to buy my truck and it was well worth it. Sam was our finance manager and he was awesome as well. He streamlined the financing process and we were happy to work with him. I highly recommend Modesto Toyota! read more

I've read their reviews, most of which are great, but my review is based on my online/email experience. I spoke with Sashi via email, who at first answered my questions promptly. My last email was asking about making a deposit to hold the vehicle till I could come see it in person (I'm out of state). I got no reply, so I called the next morning. The lady I spoke with on the phone was super friendly (and the only reason for the 2 stars rather than 1), but informed me the van looked like it was in the process of being sold, but assured me Sashi would get back to me to let me know either way. Again, no email - so I sent her one asking the status. Her reply was ""I emailed you earlier on!!!" No Sashi, you didn't - and even if you had, you still could have replied answering my question. So, I email again asking the status, she replied "It sold this morning!!!" It ticked me off some, but it is what it is. Then an hour later she send another email (unprompted by me) saying "Just because you didn't reply the Nissan sold, sorry about it". Bad communication, accusatory TWICE indicating I was at fault for missing the vehicle (even though I never once accused her for being at fault, even though she obviously was). Pretty crappy service unfortunately. read more

Very happy with Toyota Modesto today we bought two cars 2019 Toyota Tacoma TRD sport and 2019 Toyota Camry SE I want to give a shout out to Cesar and Allen you did a wonderful job I'm very pleased very cool honest people very professional and very quite with answers thank you guys I'm going to recommend you guys to all my friends and family read more

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I bought a Camry 2016 from this dealer (Modesto). The MSRP was 25,600. I said I wanted a blue color and offered me a discount and tried to sell it to me for $24500+tax or something. Then, I was going to walk away. I said I would think about it. It's way above my budget. Then, the salesperson (Vietnamese) went to talk to the big guy. I went to meet him. The big guy said," if you buy the black color, I will give it to you for $19,500 + tax." I snatched it right away. Hell yah. It's apple vs. apple. The only difference was the color. I did not need a car. I had four cars already at that time. I was window shopping. Three years later, I came back trying to buy a used car (Nissan Pathfinder 2017: $27,300, 42k miles). I told him I would buy it for $25k+tax. The Hispanic guy would not budge even 1 cent discount. I walked away and bought an SUV across the street. I was happy with it. It was $24,000 (-700 discount) Durango (2016) with AWD with 350 HP (50k miles on it). It's a superb SUV. I was glad I did not buy that Pathfinder; it was underpowered and flimsy. I would have bought it if that Hispanic guy gave it to me for $25k+tax. My other experience unrelated to Toyota. I bought a Mercedes (MSRP $45,600). I tried to deal with the Filipino guy trying to sell it to me for $43k + tax. I came back two weeks later and dealt with a Chinese guy. He gave it to me for $37k+tax. I'm planning to buy a Tacoma or F150. If I get a good deal, I would jump on it. I don't really need it, but I just want to have it. It would just sit in my garage collecting dust. Hmmmmm...do I need it or want it? read more

I contacted Modesto Toyota on 8/20/22 and was put through to Elliot. At the time, me and my wife weren't sure exactly what we were looking for but Elliot really put us in the right direction for what car would work for our family. He was extremely helpful, kind, and professional. We ended up getting a 2022 RAV4 hybrid and we couldn't be happier with our purchase. read more

Don't buy from these guys way overpriced do yourself a favor drive 45mins towards the Bay Area find yourself an honest dealership. Don't sell to these guys ether even if they use Kelly they still will try and offer you less then that as well. Used car manger is a joke. -You didn't offer more just so we are clear offer 20k first then 30k going across the street with accident getting 35k still stick to my word and say go somewhere else. Modesto Toyota. -Modesto Toyota is overpriced That I know for sure saved myself money not buying here stop giving your hard earned money to these crooks Modesto. read more

My husband and I went to Modesto Toyota because we were interested in buying a Prius. This was our first time buying a new car, so we didn't quite know what to expect. When we got out of the car, we were immediately greeted by a salesperson. While the salesperson was a friendly guy, it became crystal clear after 5 minutes with him that he didn't know ANY of the features that the Prius had to offer. I don't think this guy got any training on the car at all!!!! When we test-drove the Prius, the guy was silent the entire time, and appeared really nervous. He didn't tell us anything about the car. We quickly noticed that the speedometer was set to kilometers. When we asked him if he could change it to miles, he admitted that he didn't know how. So while we were test driving the car, we didn't know how fast we were going. He didn't tell us anything about Toyota Safety Sense. I even asked him if the car had any pre-collision detection and he said that he didn't know and went to go ask his manager. His manager then came out and said that the Prius we were interested in did NOT have a pre-collision detection, which is completely INCORRECT!! Because of our naiveté, we talked about the price of the car, and even considered buying it. The poor salesperson was clearly nervous, and his hands were even shaking as he typed on the computer. When we were discussing the price, he asked his manager to come out and help him. We put in an offer, and the manager laughed, saying that he couldn't go that low (which I found pretty rude). We couldn't agree on a price, so the husband and I left. THANK GOODNESS we didn't buy a car from Modesto Toyota!!! When we went to a different Toyota dealership with a salesperson who knew the car, and we learned about all of the great features that the Prius has (pre-collision detection, pedestrian pre-collision detection, lane departure alert, radar cruise control, automatic high beams, etc). We also test drove a car where the speedometer was was in miles, and learned how to use and change the different options. AND we got the car at a MUCH lower price than the one I had offered! So we got the car at a price cheaper than the price that the manager laughed at for being too low! We saved thousands of dollars by going somewhere else. I feel sorry for the poor employees who are working there, and are clearly unprepared and untrained! I will not be going back, and I encourage anyone looking for a car to do their homework! read more

I have worked in the car business for 12 plus years and I can tell you that Octavio and the management at Modesto Toyota were a pleasure to deal with. I would highly recommend this dealer if you want a no hassle Toyota. My wife and I are so happy with our experience we had to share. The finance guy Rob was awesome too.. could not have asked for a better buying experience. I will tell my friends for sure. Thank you Modesto Toyota for making it so easy to buy a new 4Runner. Gio & Angie Albino read more

I have been going to Modesto Toyota for 15+ years. We usually get great customer service from everyone there. But today that was not the case at all. I arrived to get the oil change and maintenance done on my car. Only to be told that I would have to pay out of pocket or wait another 3,000miles for it to be covered. Ok, minor inconvenience for myself I'll wait, but, when I asked the woman working the counter in the maintenance service department if I could get my car back, she raised her hand and shoos me away and tells me to go find my car it's park somewhere over there. I then asked for the manager and Mike came over and assisted me in getting my car back. Never in all the years of purchasing several cars and also recently took my 18 year old son to purchase his first car, have I been spoken to or treated that way by anyone at Modesto Toyota. read more

I went to this dealership yesterday 12-12-20 (without an appointment) looking to purchase the 2021 Camry XSE 2021 with the red interior. Sergio was very helpful and polite. He had mentioned that he saw one being sold and that he wasn't sure if he had another one. He went out of his way to see if he had another one and since he couldn't find it in the front he searched for it until he found it in the lot. He was very professional and knew a lot about the car that I didn't even know (and I had looked at reviews online!). He answered questions that I had. Before I took off with the car after purchasing he made sure to give me a rundown again of the features to make sure I didn't have any questions. I definitely would recommend going to him. He went above and beyond. If you go in or book an appointment you should definitely ask for Sergio. read more

They have the WORSE, service in the service department. Years ago we experienced it and thinking things had changed once again a bad experience. We stopped off our truck Sequioa to get work done. They had to order the part ok I get it they needed extra time to complete repair. On the 4rth day I called to ask for a update. Only to find out "Oh yeah it's been ready two days ago" no courtesy phone call. What the heck!!! We picked it up and just got a sloppy Ah we're sorry. Same problem we had years ago fast forward there service and courtesy to the clients is bad. Last time Modesto Toyota.. so rethink it before you take your vehicle to them. They don't even deserve 1 star read more

Wow! What a wonderful experience. The customer service at Modesto Toyota is obviously a priority for them as it was exceptional. From the receptionist who answered the phone, to the sales staff and manager Mike Green who helped us purchase our truck literally over the phone, the amazing Sashi who greeted us with a smile and had our truck washed, filled with gas, and ready for a test drive when we arrived, to your finance department who helped to get everything signed off, and to the detail staff who was there until 10:00 pm detailing our truck so we could take it home that evening. Thank you to all of you for your hard work and dedication to making this transaction effortless, for offering an over abundance of vehicles at your dealership to choose from, and for offering pricing that beat anyone in the Bay Area! read more

This place doesn't even get a star from me. They are that bad fir service and the most ridiculous place ever. Very bad business they need to be shut down. Back in aug 2023 bought tires from them waited 7 hrs for them well I am sorry I come from out of town you deal with these people first or the ones waiting. Then I have the warranty on the tires got a flat I called them to make an appointment well whoever answer did .not want to transfer me to the tires they wanted to give me the number I already had to buy a new tire from where I was at to get home then I get ahold of the tire place the guy said I don't need an appointment I go there yesterday after work the guy just left what the f.... Then today go there for 7 am they told me they sold the last tires yesterday they won't be in until the afternoon you could have told me this yesterday I think for all this they should pay me back the $165.00 for the tire I had to buy and they can have it and put it up you know where. This place is bad business doesn't get a star at all from me and they need to be out of business or someone needs to go in and put them out of business. Hate thus place I will make sure every website knows how they are.would not recommend them at all for any type of service read more

My husband and I just bought our 3rd vehicle from Modesto Toyota and couldn't be happier. Hugo Romo was our salesperson the last two times. Hugo has been professional, knowledgeable, polite and respectful. It was a real pleasure working with Hugo, he helped us find a brand new Toyota Highlander and wasn't pushy like some car salesman are. Sam in finance was very thorough and polite as well. Modesto Toyota, you have customers for life. Thank you for making purchasing a new vehicle a fun experience! read more

TERRIBLE PHONE CUSTOMER SERVICE!!!! TOTAL WASTE OF TIME!!! I tried to call to speak to their service department. I was put on hold, then 2 minutes later disconnected. I called back to speak to their service department, was put on hold for 7 minutes, then the automated response said good bye and hung up, so I decided to call back a third time, only to be put on hold again for 7 more minutes for the automated response to say good bye again. I WILL NOT EVER BUY or BE TAKING ANY of my vehicles to MODESTO TOYOTA ever AGAIN!!! read more

Courtland was our salesman a couple days ago as me and my wife came down looking for a new car for her. All of our interactions with him were ideal when dealing with a salesman. He was very knowledgeable, patient, and understanding. There wasn't any pushing or forcing or aggressiveness that usually comes with salesmen. It was a pleasurable experience and we drove out in a brand new 2021 Corolla that my wife is loving so far. Thanks Courtland. Happy Holidays read more

If you're in the market to purchasing a basic model you won't be able to here. Spoke to the manager and the only option they provide is cars with extras that NO ONE ordered so they can sell them 10k over price. He said he was trying to help me get what I wanted but couldn't give me a basic model because the owner had ordered extras on all incoming cars that weren't even built yet. OC Toyota here we go! Heard raves on Bakersfield Toyota so I'll be heading there instead. read more

Does anyone actually work at this Toyota dealership? After poor sales experience now I have to deal with this place for recall work on my Toyota and I can't even get someone on the phone about a proof of correction certificate that should have been given at the time of service. Now the DMV says my registration is incomplete and I can't get anyone from this dealership that knows how to help and just transfers my phone call for 30 minutes to a voice mail box that won't accept a voice mail. Toyota of Modesto is THE WORST!!! read more

Horrible car service even after appointment you wait 3 hours. Dont over book your services. It shouldnt be wait more than 15 min and service more than hour. read more

Took y18 highlander because the back door won't open ,they would not figure out why ,just a pathetic and lousy answer .,sorry we can't fix it .as a dealershop in my opinion they have to know why and if not get in touch with upper management to get the answers . I was lost of words when they said they can't figure out and can't not fix it ,yet they want payment . Felt scammed and robbed . read more

Very satisfied with our purchase today. My husband and I had gone in about two weeks ago and we were told we didnt qualify to purchase a Tacoma. However, we decided to give it a second try and Aaron did a fantastic job helping us. He did a great job and was able to help us get a reasonable auto payment for a 2020 Tacoma! Thank you so much Aaron for going out your way to help us. Please contact him if you are planning on making a car purchase. We highly recommend Aaron! read more