I didn't get my guacamole! It was an online order via UberEATS. I ordered a bowl. Like Chipotle, they are completely customizable and has options like tacos, burritos and bowls. I got my bowl with tofu and beans and veggies. They had options like mushrooms too (that's a perk for me). Food arrived pretty quickly and tasted like a typical fast food tex-mex bowl place. Yeah, no guacamole. Received a pouch full of chips and salsa too. read more

Moe's Southwest Grill - Mexican Near Me - Mason, Ohio

I rarely post negative reviews, but our family lunch at Moe's this past weekend warrants one. Everything seemed okay when we walked in, but after we received our food and needed to sit down, I noticed none of the tables had been cleaned recently. Our small children were really hungry, so I didn't feel like we had the option to leave, so we made the best of it. Our food was just okay, not very warm or fresh, and I was served hard brown avocado pieces for guacamole. read more

Moe's Southwest Grill - Guacamole - Mexican Near Me - Mason, Ohio

Dinner on a Wednesday. Four of us. Wife and one daughter got burritos. They enjoyed their food. One daughter and I got bowls. We got a large bowl of queso to share. We also really enjoyed our food. Super nice staff here. Unlimited chips and salsa. My family prefers Moes over the other burrito places around. read more

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Hello, I visited this location for lunch and the staff was nice and the food appeared to be great. I washed my hands and started eating my burrito. I got to the end and there was a piece of hair in my food. I was very upset and tossed the rest of the food. I then went to the restroom to use the facilities and then wash my hands again when I noticed several dots on the wall of the restroom wall. I got closer to see what it was and there was a wall FULL of dried nasal musus, also known as BOOGERS!!! I have attached several photos. It was not just one but tons!!! I understand some people can be nasty and do this however, from what I saw, this has been there a long time. This makes me wonder if the restrooms have been cleaned. This is completely unacceptable especially for a food establishment. read more

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Food was fine, but the store itself provided an odd pickup experience. I ordered online for takeout. I got there and the three employees were just sitting at a table eating. They realized I was a takeout order, pointed to the takeout counter where my order was, and continued on without saying a word to me. No other customers were present, but it was a very strange experience. read more

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Lots has changed. Food used to be delicious, but it is just not the same anymore. None of the staff was friendly at all. Also, the ice machine wasn't even on. Just a horrible experience over all. Won't be returning. read more

My wife offered to treat me to a burrito instead of making dinner. Moe's was the option. It was better than Chipotle. I just have to know the details to order. read more

Negative 0 if I could. This was my daughter's and I first time there and last Customer Service wasn't great and food was horrible. I came back to get a refund and the so called manager told me no. When I showed her we barely ate anything she had to call someone . She barely spoke English and didn't know how to count money. She gave me back the money and slammed the register. I told her the service was terrible. Not apologetic at all. Will never return read more

Great experience, don't know what's up with all the bad reviews. Food was delicious. No line at 7 pm. Employees were friendly.

Me and my husband ordered some food from here. I got a steak quesadilla and tbh it was not very good. The quesadilla I've had at hot head was better and I feel like I probably could've made a better one honestly. My husband got 3 tacos, 1 steak 2 chicken. And he was up in the bathroom half the night with food poisoning from the chicken tacos so we definitely will not be eating here anymore. Beware. read more

I ordered ahead online before arriving at this location. It was ready as promised. When I walked in I was greeted and directed to some shelves they had for pickup orders. Everything seemed clean and there was a large dining room available. I checked my bag to see that everything was in there and proceeded to take the food home to eat. I got home and bit into my burrito, that was supposed to have steak, and dammit they forgot the steak. It had everything else that I ordered, and those items were fresh and tasted great, but I wasn't looking to have a vegetarian meal! I love that they include free chips and salsa with your order. I also chose to add on a side of guac and queso, which were yummy. read more

Really good value, especially for Moe's Monday deals. I get a spicy chicken bowl with everything on it. Guacamole DOESN'T cost extra like Chipotle. With chips, a drink, and tasty salsas for dipping included, I feel like I'm robbing the place at $6! read more

Staff deserves a shut out! They are great, always with a simile and ready to please you. The food is really, I mean really good!!!

I've been missing out on Moe's. They only have a couple locations so I am never reminded to try them since I don't drive by the location in the Mason area. My co-workers drug me here one afternoon, and I must say I'm glad they did. I assumed they would be just another burrito/bowl place similar to Chipotle or Qdoba. While they are similar, they are also so much more. You can get a burrito, bowl, quesadilla or what they call a STACK(I think). It's like a quesadilla, but completely enclosed in a tortilla with a hard shell in the middle and then toasted. This item really hits well! It's the reason I've been back a few times. Other differentiators include a free salsa/chip bar with a few different options. The only reason I didn't give 5 stars is because they don't seem to refill the specialty drinks/teas. They were completely empty during a lunch break. I recommend Moe's over Chipotle or Qdoba any day! read more

Ok. I'm going with a 3.5 because although I like the food here I'm really disappointed in the fact that they do not say, Welcome to Moe's to me. Yes, I said me because on two different occasions I have walked into this location and they looked directly at me and did not say, Welcome to Moe's. Then while I stood in line being served some one else walks in and they tell them welcome to Moe's. I will say once they serve me and I'm always very friendly they usually warm up and tell me good bye. But I'd really appreciate it if I were to get the initial Welcome because I love the little, Welcome to Moe's greeting! Lastly. I recommend the nachos they are my absolute favorite!! f read more

Great food. Good service. Prices can't be beat! I only wish there was one closer to my neck of the woods

This has become our regular Moe's now that the one closer to 75 has closed down. We always find service to be great. There is rarely a long line and always tons of people working. The food is just like every other Moe's as well. Pricing is good as well. We love the rewards app. I also like that there is a lot of indoor seating. Wish the outdoor area was a little bigger. Really the great staffs makes this place. They are always great with my kids and super engaging to them. read more

I'm a fan of Moe's but this location is really lacking. The service is poor do to a limited number of employees. Today was Moes Monday and they had 2 employees on the line and 1 cashier. The line was to the door. Yes crazy me stayed because I had Moes on the brain. They did have 1 employee in the back. Next time I will use the app and order online. One of their 2 employees has been there for the 4 months I have been going to this location. Her English is very poor (Spanish is her first language) and that really slows down the line. They need to come-up with a better way for Customers to communicate with her. I find myself having to repeat myself to her on the fixings. I point but that doesn't help. I feel for her but as a Customer deserve better..... I am a fan of the steak and chicken and like that they have grilled mushrooms, peppers and onions. They struggle keeping the restaurant clean during lunch. Today the ice machine was overflowing due to over-pushing customers. They had no forks and no salsa. I reached under to get my own fork. I'm surprised that few people use the app to get points which leads to $10 free food. I like the Queso better than Qdoba's. read more

I would love to give these guys a higher review but if their website says they have a Moe Monday deal, the sign on the side of their building says Moe Monday deal you would expect their employees would follow through and give the deal to their customers. Go in on a monday....buy the chicken burrito bowl meal (which is a Moe Monday deal for $5.99) added bacon for a buck...no issues. The total was $8.99! I asked the cashier why it was so high. All 3 employees said they DO NOT offer the Moe Monday Deal at that location. HUH?! Looks like false advertising to me and even when I mentioned to the girl making my bowl that I was buying the MMD burrito bowl, she didn't say anything about not offering it. So if you want to go hear on a Monday DO NOT expect to get a deal as their website and store claims they offer. Go somewhere else! read more

Went for a late lunch the other day. Got a burrito - hold the burrito. Decide to save the calories for the chips. So, yes it was a salad, however you can get all the same ingredients. It was really tasty. Everything was good, hot and fresh. Love their complementary chips. Also, they have a really nice salsa bar Pricing is very reasonable. Can't beat Monday special - burrito, chips and a drink for $6.00 Place is very clean and the people there were very nice read more

I was there 30 minutes ago and there was one lady there that had this rude and stern look and she just didn't have best attitude. She kept looking angry and was not very greeting or polite. read more

Moe's Southwest Grill - Mexican Near Me - Mason, Ohio

Yummy, fresh, fast Mexican food. It's a big expensive, but fun for a splurgy lunch or quick dinner. Along with the salsa bar, there's an iced tea bar with South (sweet), North (plain) or Far East (green) options. For me, a big plus is that Moe's doesn't put cilantro in the rice. I hate cilantro. If you sign up for their mailing list, you'll get a free entree on your birthday. read more

Moe's Southwest Grill - Tea for everyone! - Mexican Near Me - Mason, Ohio

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First let me say I LOVE Moe's and have been a fan since the first one opened in Raleigh NC. Today was not the case. I have never been so demeaned and racially profiled in my life. My daughter and I placed an large order. I asked if I could purchase a large sauce because I love the tomatillo salsa. The lady told me no, that I had to get it from the bar. I understood that but have eaten Moe's in three states, I've never been told this. So I when to get the salsa, I cleaned the area because it was disgusting, and asked for cups because there were none. I fill up six of the tiny cups because again, I love salsa verde. She told us that we could each only have two, again I offered to pay for it. She then said to just take it and started talking bad about me in Spanish. I am an educated Black woman in America who happens to speak Spanish fluently. My daughter is also fluent and has to comprehend these vile comments. No Bueño, Moe's! read more

Food was overall fantastic, salsa bar slapped, if you go you HAVE to order the queso. Also Katty was a queen you're lucky if she takes your order. Overall great experience, for sure would go back. read more

Moe's Southwest Grill - Mexican Near Me - Mason, Ohio

Moe's has always been a go to for my family and we have been extremely disappointed lately with their service. The female manager working tonight has always been very rude to customers and other employees working. Tonight she made a comment to another employee "when he's the manager you can listen to him but he's not." Her tone was rude and made it uncomfortable for others in line. She is always seems grumpy and Unfriendly with us. Customer service should be improved and be a priority or people will not want to comeback. read more

Welcome to Moe's! This place always delivers the goods. I can't remember ever having a bad visit.

Best Burritos in the area in my opinion. The main reasons for this is that there is no cilantro in their rice (like Qdoba and McPolte), and their hot sauce is actually HOT. Also the tortilla chips are free with your order, unlike the others. Darn good queso too. read more

We love eating here, great ingredients, quick service, generous portions. The spicy chicken ask the pork are great, so it the steak.

Moe's is the best value of the burrito chains even though Qdoba has better queso and Chipotle has better overall quality. 10% rewards on the app, solid food quality, and a killer Monday deal ($6.49 for a burrito, chips, salsa, and a drink). Chips and salsa are always included with a burrito, though! Their chips are fresh, thin, crispy, and perfectly salted. The chicken isn't charred the way Qdoba and Chipotle do it. It's more of a baked style. I don't prefer it, but the upside is it doesn't dry out. I can deal with that. Their ground beef is fairly heavily seasoned if you love a lot of flavor. The steak is hit or miss depending how fresh. The salsa bar is a huge benefit. The extra hot salsa is my favorite, usually mixed with a little mild. They have a few extra burrito fillings available such as grilled mushrooms, grilled onions, raw chopped onions, and black olives. They have a fancy Crunchwrap-type thing called a Stack. Get them grilled longer to melt the cheese nicely. read more

The meal was good and use lean nicely diced meat with plenty of toppings. Although the tacos aren't exactly large, this sone what counterbalanced by the excess toppings and free nacho chips and dip. The nachos and dip are among the best around. The only downside I had in my experience today, was the shell of one of the tacos developed a hole where the filling was dripping out. Otherwise the score would be higher. read more

This was the worst moes experience I have ever had at any moes!!!. There onions and peppers were left in whole pieces litterly whole slices the onion was the whole end. And they were hard. They were skimpy on they meat serving. I just was not impressed. When I asked to speak to a manager they gave me someone who had fo get an interpreter....again not impressed I asked for a manger. I love Moes but I will never be back to this one again read more

Freaking amazing, fast not over packed and food was great, first time i will return again! Employees were fast and pleasant we were very impressed! read more

Moe's Southwest Grill is a casual & friendly spot for custom-made burritos and homemade tortilla chips. You can see the hard-working staff making the tortilla chips behind the counter! Their pico de gallo (a green salsa) has the right dash of hotness that will tickle your taste buds unlike some store-bought brands. I always feel like I'm being a healthy eater whenever I visit although I go through two (small) baskets of tortilla chips with their self-serve pico de gallo. Price point of $5 is amazingly inexpensive for a custom-built burrito that ALSO comes with a side order of tortilla chips. Want to catch-up with friends? You can come here and enjoy Moe's inviting store and tantalizing burrito options. read more

I love eating here so much. They have great service and a great staff. There food is always fresh and they make food with care and love. Their food is at a good pricing and also another good thing is that their meals always come with free chips and salsa. read more

Moe's is the type of place where you tell them what you want in your meal. Similarly to a Chipotle of Subway. Your choices, your tastes, and as healthy or no as you choose. Food was average to good. Unfortunately, the service and cleanliness weren't up to standard. I ordered a chicken salad. On the menu it shows the salad coming in a flour tortilla shell. The girl behind the counter immediately began making mine without it. When I asked if it came with the salad, I was told I had to ask for it. I asked if I could get one on the side. I wasn't going to make her remake my salad. Only 15 min. into opening and the shell was already stale. It seemed like if had been sitting out all night. The chicken wasn't cut all the way through. I had 4" strips that had cube size cuts on one side, and were solid on the other. I wasn't given or offered salad dressing. My shoes stuck to floor is spots. Particularly by the trash. Some of the tables looked dirty. It seemed as if the crew closing didn't clean properly. The salsa bar did have a good variety of salsas to choose from. Different heat levels for everyone. They have one of those Coke Freestyle machines. The potential is there. I have eaten at another Moe's, and really enjoyed it. Unfortunately the employees weren't making it happen here. read more

Moe's Southwest Grill - Chicken salad - Mexican Near Me - Mason, Ohio

Food is amazing! I get three meals out of the earmuffs! Really love this place. Yesterday though, one of the workers was eating off of the grill as she was grilling. Really gross. She didn't realize anyone was looking. The dining room seem to always be not very clean. Everything seems to be sticky. read more

Great food. terrible service. Very poor attitude. Rushed my order through and got it wrong and I had to request thrice for toppings. Then the manager threw them onto my colleague's food instead of placing in my tray read more

Not sure what happened to this place. Had a great staff who was on it and now every thing is not so clean and slow. Usually get the Personal Trainer meatless taco salad since you can fill it up with just about everything behind the glass. The Wrong Doug is the go to for that I'm eating my arm off at work or I went out last night and am trying to survive moments. Queso with two hard tortillas stuff with your choice of chicken and veg with a soft tortilla wrapped around it. I like Moe's, hoping this the service/ cleanliness gets turned around. read more

With lots of "Make your own burrito" chains around I find this to be the best one. Your typical ingredients, but they taste much more fresh than Chipotle or Qdoba. Their queso is on point and I love that chips come with your meal at no additional cost. I also enjoy their music selection when dining in. read more

Place is not good. Not nearly as bad as hot head but not as good as chipotle or qdoba. Both of which are close to this location. So save the heartache that comes from a mediocre burrito and go to chipotle. read more