I've been to a lot of vape shops, but Pro Source Vapes and Smoke Shop stands out because of the…read morecustomer service. Cody went above and beyond to make sure I found exactly what I was looking for. He was knowledgeable, patient, and took the time to answer all of my questions without making me feel rushed. The shop is clean, well-organized, and has a huge selection. What really keeps me coming back is the way Cody treats customers--friendly, professional, and genuinely interested in helping people get the right product for their needs. It's rare to find that level of service these days. If you're looking for a vape shop with great prices, a solid selection, and exceptional customer service, ask for Cody. He made the whole experience easy and enjoyable. Highly recommend!

I just want to give credit to where it's due! The owners of the store and staff are incredible!…read moreThey price things so very well. Far more than sheer fair pricing. They have a great deal of knowledge as well about the products they provide. If you should have any questions about what could meet your needs best, they know the very best recommendations. The owner/manager Cody will listen to your needs and provide the best service you could ask for. Even if you don't live in the Scottsdale area, I assure you it's worth a trip there anyway. You'll save more than the gas used.

I am a salesman by trade, so I never have too much interest with bartering, I would prefer to get…read moreto the bottom line and make the exchange. That being said, when I walked into Bob's looking for a box mod and was met with a slightly aggressive Eddie who seemed to have no time for questions, and got defensive when I asked him about his pricing, I was caught off guard and felt a bit put off. I found Eddie was argumentative with myself and my wife who were both very disinterested in haggling over x or y. I don't doubt that he cared about our business, and the shop's prices are fair, but his attitude with me was a deal breaker, and I don't intend on returning. Certainly more professional and better customer service at other spots around Tempe. Update: Eddie reached out to me via "compliment" here on Yelp (for being "funny"), putting the blame on my wife's shoulders for our bad experience. True entrepreneurship is based on having complete personal accountability for the good and the bad. I fee like the age old cliche rings true "the customer is always right". Maybe if Eddie focused more on providing quality customer service and less on defending his name from constructive criticism (welcome to business ownership), the business might (eh) be worth visiting.

The owners are super friendly just genuinely there to help. We've had long conversations about life…read moreon the east coast and their product is always supreme. His prices are on point, and he is always able to talk about the products with knowledge. Almost as if he has tried everything in the store! I will definitely be coming back here, and even when I don't live in the area would be willing to make the drive. If you are in the Tempe zone, definitely stop by!!

Outstanding service from cashier 51150 very knowledgable very nice and we will return just because…read moreof her security guy a bit grumpy

Absolutely disgusted by this business and their "security" guard. Due to having a fully empty…read moreparking lot I was asked to move my truck so I wasn't touching the white line per security. I moved truck and asked if it was that big of a deal since parking lot was empty. Security got irate started cursing at me in uniform told me to get off the property then proceeded to charge inside the store and demand the manager to make me leave. I have spent thousands of dollars at this place and wouldn't recommend a single person to go here after being treated like that! Also they bribe customers by giving discounts for good reviews to avoid people seeing things like this! And manager wouldn't give me the customer a chance!

Great customer service staff were nice knowledgeable, and really helpful. They have a wide…read moreselection of different products, fair prices, and a clean, well-organized shop. Highly recommend everyone to check out!

Monte is professional kind and all around represents smoke sutra is a very positive way. I would…read morepromote him immediately as he is a definite asset to the company as a whole :) Will definitely be returning!

Visited the shop over the weekend because going off the photos, it looked like they had some…read morevariety in juice brands..... The shelves were basically empty, the employee was suuuuper high.... somewhere in space, and he mentioned to me that they could mix juice in house.... Which was a small station set up in the front... in the open, in a un-controlled and not sanitary environment. Not sure where there vape juice in the pictures are coming from, but don't waste your time going to the Phoenix location.

Been going here for 7 yrs now…read more The woman at the front of the store has been nice in the past and I asked for a recommendation recently for a new set up and she had told me she received great responses about the VooPoo drag S. I bought it and within the first week it started misfiring and the metal underlying the device began burning and changing colors. I called less than 2 weeks after purchase to describe the issues and her first response was: "We don't carry the VooPoo, it was unpopular so we stopped buying it." I let her know that it was she who recommended it and she said well that's because everyone who bought it loves it. ...odd they stopped buying it if that's the case. I said well I don't want another one this one has been giving me issues and I was looking to swap it out. She told me that all sales are final. I said but it is a defective item, the metal is burning and the juice is leaking. She became incredibly unprofessional and started cursing over the phone using profanities and saying I should have brought it in sooner. I mentioned that I didn't think it was a big deal and had a lot going on in my personal life so I thought I'd handle it over the weekend. I mentioned red star vapor offers a 30 day money back guarantee if the vape doesn't work out for any reason. Her response was "I don't give a fuck about Red Star Vapor this is Haus of Vapors and your not fucking grasping that I can't do anything for you, you should have come in sooner than 13 days later." 7 years of business down the toilet. Trust is earned over a lifetime and lost in an instant. In this instant, this employee made me lose all my trust this business had acquired in 7 yrs of purchases. She said that she would have had to take a 40$ loss on reimbursement and that is not okay. But what about your customer? I just have to take that loss because you recommended a terrible product that less than two weeeks later you admittedly stopped selling because it sucked so bad? This was your recommendation. Stand behind it.

I found YiLo while searching for a new dispo. They have an AMAZING selection from flower to carts…read moreto edibles to concentrates. They have the best prices for sugar/wax which is AMAZING for heavy smokers like myself. Always fun deals on edibles (which are super delicious btw)! Megan and Nathan are my absolute favorite budtenders. They are both so knowledgeable, fun, and beyond welcoming! It's always a great time with them but everyone that has helped me has been very nice and helpful. I fully recommend this place!

This review is late, because we went around the holidays. Great store, great selection and the…read moreemployees were friendly and helpful. My partner was able to get what he wanted at a good price. We definitely would recommend this shop when you're in Phoenix!

Been coming here for 10+ years. One of the best liquor stores in the EV hands down. Fahim is legit…read moreand they treat people right at Sam's.

Easily the most scam-y liquor store in all of Arizona. Do not come here unless you intend on paying…read morecash and/or challenge what they decide to charge you at the counter. ASK FOR YOUR RECEIPT!!! My 1st visit: I grabbed a bottle of wine from the refrigerator that was next to all of the cheap Barefoot/Yellowtail-esque wines. There was no price on it so I assumed it would be in the same price range. NO. $32 later, I consumed my wine that was not even worth it. 2nd visit: the fat middle eastern dude was the cashier. My wine was supposed to be $18 after taxes but he charged me $28 plus. It was $16.99 on the shelf. I don't have a receipt because I always joke that "I won't be returning this". It's funny too how they are on your ass when you're simply browsing. They are broke idiots. While we're at it, don't eat at the Greek/Middle Eastern restaurant next to them. They work together.

Good service, good shop owner. Personal connection with the employees. Overall good selection. And…read morethe value is normal to better on their merchandise. I would be back here when I'm ever in Scottsdale!