The service technician was professional efficient clean and courteous. He repaired my furnace very quickly and I was very pleased with the results. read more

Their technician was courteous and professional who arrived on time and completed the job in the amount of time they estimated.

Angel was very professional and knowledgeable. He explained clearly what service he would perform on the unit and did a great job overall.

Moore Mechanical is a solid quality company. The installation of a new AC system went smoothly. On time. Techs were knowledgeable polite professional. My second project with Moore. I recommend them!!! read more

Found Moore Mechanical to be a solid company. We had a minor snafu with the original unit size that they were to install. But they got it resolved, ordered a different unit, gave me a price adjustment and installed it quickly. Their technicians were professional, courteous and good communicators. I gave them an A+. read more

I understand that HVAC companies are in high demand especially during the summer season and labor costs reflect that but beware. I had Moore Mechanical come out to diagnose a faulty TXV, cost for the service visit was $125. When I scheduled the repair, I was told that the repair would take between 3 and 4 hours of labor to complete. The initial estimate for the repair included replacing the part (which was covered under warranty!), pumping down the system, replacing the part and recharging the system with the recovered refrigerant. The estimate also included the installation of a new drier filter, torch materials, etc. Technician showed up at the scheduled time, he pumped down and evacuated the refrigerant. He then went to the attic to replace the TXV, which took no longer than 20 minutes. The TXV is threaded in, so no soldering required. The tech who diagnosed the issue, should have noticed the TXV can be replaced rather quickly. He then vacuumed the system and released the charge. He completed the entire job in under 2 hours, which is great, but I should not have been charged for 3-4 hours of work. I also asked the tech about the drier filter that was on the estimate, he replied that it does not have to be replaced. Why was I charged for the filter and the labor? The tech basically said, if I want the new filter, he needs to start the work all over. Well, it was part of the estimate, and he should have replaced it right away before recharging the system and me asking about it. No soldering labor was performed, and no soldering material was used for the entire job. He reduced the final invoice because he was able to use the recovered R-410. The final charge for the job was $2,000, no materials used and considering the part was under warranty, this is outrageous for a 2-hour job. I tried to contact their billing department several times to have them explain and itemize the invoice, but (shockingly) every time I called, I am told they are not available, and they would return my call. Still waiting for that. Also, the final invoice lists 2 technicians, but there was only one on site. I am very unhappy about their nontransparency in their estimate and invoice, everything seems to be baked into one job to replace a part, no matter how long it takes. Well, this time it was $1,000 an hour labor. 35 years in the business or not, think again hiring this company. read more

Pricey but definitely worth the high quality service. The two guys were very friendly and professional. They quickly identified the issue, fixed it, and then were able to explain it to me in plain English. I'm going to sign up for their maintenance plan. read more

Moor mechanical are the BEST. I needed service for my air conditioner and 2 days later Ron came and did serviced it. He did an awesome job. Ron was punctual, professional and very knowledgeable. We are ready for the summer. Million of thanks Ron. You are the best . read more

Amazing Job of HVAC Installation done by Moore Mechanical Heating & Air Conditioning Dublin, Ca. A Diamond Certified 4.5 Stars Rated Excellent HVAC Contractor. Carrier Authorized Award winning Dealer. It was a very pleasant experience working with Moore Mechanical Team: Kevin - Sales Manager Byron - Installation Expert Juan & Giovanni Installers Great Team... I would highly recommend to anyone looking for new or replacement HVAC System. And the Carrier HVAC is the BEST. read more

Update 3/7/24: They came out to do for a semi-annual check-up & Richard did a very thorough cleaning & inspection. He was polite & professional & took the to answer my questions. He explained what he did & the state of the system. I liked that I got text that he was on his way about 1/2 before he showed up (on time). He was careful to clean up & not damage anything. read more

Everyone I worked with at Moore Mechanical was awesome. Kevin helped us understand our options, worked to find a solution to our want to add a whole home humidifier system and assisted through the whole process. The work was done earlier than the date quoted and we've had zero issues so far. Highly recommend read more

We have been customers of Moore Mechanical for about 8 years and really appreciate them to service our HVAC and water heater. We are under contract with them for 2/x servicing and could not be happier. I absolutely LOVE our Moore Mechanical service technician, Joseph Poquiz. He is personable, professional, and a terrific technician. I am convinced we have extended the life of our furnace because of the care Joseph takes with it. We trust our HVAC to no one but Joseph. We love that we also get our water heater serviced along with HVAC. Moore Mechanical is amazing and we love being customers. I highly, HIGHLY recommend them. read more

Anthony was on time, professional and kept me informed about what was going on. Good job!

We've used Steve and his crew for installing new ducts under our house. When we had a problem bc of rats, they came back 3 years later and replaced with a heavy duty material and threw in the labor. The guys did a good job of removing the old duct work with minimal mess (bc they cleaned up well after themselves). We have also had our heater and air conditioner serviced, and after a few years replaced. The servicing regularly keeps the units from going out on the super hot days or super cold days. So I've never had any problems with either my air conditioner or heater because of the regular maintenance. read more

Service was wonderful, price was very great! In particular the installation crew was outstanding - very practical and thoughtful in the details of how the units both in the crawl space and outside were located and installed. Their advice and workmanship were indispensable! We really feel they went above and beyond and we are very grateful and happy with our unit! read more

This company is a joke. They no doubt have good techs, if you can get one! I called this morning (on a Saturday) and received an afternoon appointment to have our AC repaired. I was told at least six different times email/chat that someone would be contacting me. We waited all day, and wasted the entire day, and no one showed up, not even a phone call, text, or email. If they were not coming, at least notification would have been nice. It's almost like they wanted me on the hook and to not have me call another company. I would rate zero stars if I could. read more

Byron is very professional and kindly explained the scope of the project, working very hard to complete the project. He tested the heating system working properly before he Left to make sure our heating systems are properly functioning! read more

Excellent support by the tech. Very professional, communicated the problem and the fix well. We will definitely use Moore again. read more

Jair Ryan is a great tech. He took care of the issue promptly and with care. Best HVAC tech I have ever worked with. Thanks Jair

Moore Mechanical is a first rate HVAC company I have used on a maintenance contract for past three years. The technicians are thorough in their review of your equipment and offer recommendations to ensure the aging of your system. Ron Trevino has been our lead technician along with Jesse. I would not hesitate to recommend Moore/Castle to homeowners in the tri-valley area. read more

Excellent customer service. Technician was obviously experienced and very professional.

Excellent work. Done timely. High quality. Fair price. They know what they are doing.

Jair Ryan (JR) is the best! Moore mechanical is very professional. From my first call to them to JR finishing the work within 48 hours. If you are looking for HVAC work, look no further ! read more

Had our hvac installation completed today. MOORE team was outstanding, from Jesse through the install team. Professional, friendly, efficient and left it cleaner than they started with. Explained the process every step of the way. We highly recommend Moore and was reasonably priced. read more

3 stars After living in my crib for almost 10 years, I realized I should have my A/C checked out - especially after global warming gave me the gift of a 100 degree week in June 2017. After asking around, my buddy recommended Moore. My thoughts are as follows: Overall, I'm satisfied, but there were a few bumps 'n bruises along the way. Here's the good & so-so... Good: I put in an online request and they called back within a day - many companies never respond to online requests. Teylor was very helpful on the telephone. Since my friend referred me and I was close to their shop, they squeezed me in on short-notice. The technician was a nice young guy who seemed to care about his work. When a scheduling change occurred, they had the courtesy to call first thing in the AM. So-so: Original appointment got moved due to their technician calling in sick - day after 4th of July (bad hot dogs, too many beers?) Tech showed up without replacement filters (and I made a point of emailing them the correct sizes beforehand). Dirty hands opening the crawl space cover had me wiping paint (I had to get a ladder out and cleaning supplies). No booties offered to go in/out of my home. Replacement filters never made it to my home - another visit required. Final outcome: Since there is a replacement part necessary, I'm hoping the next visit can replace filters, replace defective part and keep dirty hands off the crawl space cover so that I don't have to spend time cleaning up after their visit. 3 stars for now...with the potential to go up/down (fingers crossed). read more

Moore Mechanical - Dirty hands aren't a good look on my clean ceiling. - Heating & Air Conditioning/HVAC Near Me - Dublin, California

Ron was awesome and polite. He explained everything and replaced the filter and cleaned the ducts and the unit in the backyard. Ron did a great job and hope he is the technician on my next visit. read more

I called the service on Sunday evening, didn't expect anyone will respond. Surprisingly, I got the response from the technician very quickly. The disappointed part was the initial visit, they charged $125 no matter you continue the fixing with them or not, $125 is a separate service charge. I think the company needs to explain this to the customers before sending the technician. The good thing is the technician was able to find the problem and got the parts ordered and replaced. He was a polite and confident gentleman. I am glad the house is not cold any more. read more

Reliable, high-quality service. Our problem was hard to find, but he stuck with it and came up with a good solution.

Moore Mechanical responded promptly to our request for an estimate to install central air conditioning, and Jesse was so knowledgeable and professional, and the estimate was so reasonable, we decided to go with them. Our experience with the installation was very pleasant. The installers, Danny, David and Sebastian, were great. They were friendly, considerate, and courteous, and got right to work. They were really experienced and knew exactly what to do when problems arose. The job was completed in less than a day, and Danny explained what they did and how our new system worked. He even checked our heating system because we mentioned a problem with air flow to some rooms, and they made adjustments to that which will be a significant improvement next winter. And the new air conditioning system works great! read more

These guys are still #1 on my list in the East Bay. While things get a little expensive (it's Bay pricing), they don't mess around with giving you a bad deal. Mike came out this time and provided us a look at the overall AC since it was acting funny. Caught a capacitor blowing out which saved me some bucks from having to replace a motor. Great guy and explained everything as he did it that I appreciated. They've helped us on our furnace and AC so far and are our go-to HVAC professionals. Did I mention, ask for Mike? No? Go do it. read more

We got our heat pump/furnace installed about 3 weeks ago. On day one it was not working properly since the wrong part was installed. Who doesn't check parts before its installed? The crew left handprints on our wall, doors and staircase, they were NOT wearing gloves when I was reassured they would wear gloves. They chipped a part of our closet door and stained our pavers in the backyard. Paul let the oil spill all over the pavers and when confronted he was nonchalant about it, which is quite unprofessional. Once I received the bill it was incorrect and they were charging us $500 more than what we signed on the contract. Kevin did try to make things right as best he can, though Brooke is in charge of scheduling and trying to get our pavers cleaned up. She has not offered to fix our closet door. Now, we are about 3 weeks out and we still do not have an ETA of when Craig (Bates Clean and Seal) is coming out to look at the pavers, let alone a date on when it will be cleaned. The last time I spoke to Brooke, it sounded like she forgot about scheduling him to come out. We are still missing 2 vent grills that was 'delayed due to covid'. The company is BBB and Diamond certified, and we went with them because of their service and 'expertise' though that has not been our experience. Not all of their technicians are NATE certified, and only 80% needs to be certified. This whole experience has been a disappointment and we are still waiting for Moore Mechanical to make things right. If it wasn't for Kevin and for the Carrier system, I would have given them 1 star. read more

Moore Mechanical - Heating & Air Conditioning/HVAC Near Me - Dublin, California

Great service by Christian Barajas. On time arrival, knowledgeable, honest, and had great communication. Answered all my questions, and got my AC unit running in no time. Highly recommend! read more

Great experience! Good communication and on time. Very efficient! Had new WiFi thermostat installed. Anthony was wonderful. Thank you! Will definitely call them next time I need HVAC work done. read more

Christian is an honest and knowledgeable professional. He completed the repair on my AC unit and now it's back up and running. Christian also provided me with the insights I needed to understand what I can do to extend the lifespan of my AC and heater furnace. Since my units are in the attic it's pretty much out of sight out of mind. Now I'm more aware of the importance of regularly scheduled maintenance (think oil change in a car) to keep it running well. If you want an honest HVAC professional I highly recommend Moore Mechanical and Christian. Fair price, thorough check of the system and testing, transparent on work and estimated cost. A+++ read more

My AC died during the last heat wave. Giovanni Gonzalez from Moore Mechanical came out, assessed the problem and installed the necessary part. He was the best! He was very prompt and professional. Thank you Giovanni! read more

Jair,AC technician, was very professional. He found the problem very fast and then let me know how I should do for next process.

David did a great job. He was on time and diagnosed the problem with my AC unit quickly. He explained the repair needed and promptly fixed the problem. The AC is working great now. The repair cost was very reasonable and I am very happy with the service. I would highly recommend Moore Mechanical for AC repair. read more

Great services, Shawn was very detailed in explaining to my wife what the issue was, was not the standard reponse of you need a "new" whatever. Took his time to pinpoint the issue. Very professional speaking, presented the company to the highest level cleaned up after he completed the job. We had local "company" with supposedly 35 yrs in business. MOORE mechanical is the way to go. We highly recommend them. Perfect job!! read more

Absolutely AMAZING! I cannot stress enough how wonderful it has been to have their technician (Keith) come out and fix my heat. For context, I have a Coleman furnace that has never worked properly since installation 10 years ago. I have had soooo many people come out to troubleshoot and other than losing my call-out fee and having them agree about the cold air being blown out, none have ever been helpful. I had given up after getting the runaround from Coleman. I have been using space heaters for years. My home is finally warm. I cannot thank Keith enough. read more

I called Jay to run 10" ducting in the attic, connecting an in line blower to a chimney. He was able to come out the next day for a quote and a few days later for the job. Job came out cheaper than expected. They didn't need as much ducting as they originally thought and were able to re-use an existing chimney I had instead of cutting a new one into the roof. Very professional and whole job took about 3 hours. Honest, quality work, and great customer service. You can't ask for more. read more