Our A/C was newly installed last year (by a different company). so you can imagine our consternation and frustration when we turned it on for the first time this summer during the first heat wave of the year, and it blew warm air after doing some due diligence online we contacted a few companies to see about scheduling a repair. The Moore representative was friendly and prompt and got us an appointment for the very next day. Shawn was assigned to our project and he came out on the early side of the work window. after some investigating he was able to determine that we had a refrigerant leak. He injected a UV dye that would reveal the leak location and returned the following week to do a recheck. He found the leak, diagnosed the problem and the cause, and what would be needed for a full repair. After ordering the new parts and correct refrigerant, he was back the following week again to do the install and function check and we were back in business We were very satisfied with the level of professionalism, the quality of the repair and the timeframe for repair. We didnt have to spend another day sweltering after Moore's first visit, and our A/C unit was correctly repaired in a timely fashion. Would highly recommend the folks at Moore for all your HVAC needs. read more

They just completed an HVAC installation at our church, which spanned nine months from RFP to final testing. Kevin was very responsive and communicative. He worked with us on getting approvals, negotiating designs, and establishing schedules that accommodated our ongoing use of the affected spaces. Byron, David, and colleagues were professional, experienced, respectful, minimally disruptive, and very thorough in tidying up after each work day. They addressed all of our concerns along the way. We are very pleased and look forward to future collaboration with them. Highly recommended! read more

We called this Company about our heating system malfunctioning. The respond was quick and easy to make an appointment. The next day the technician arrived and diagnosed the problem on the spot. The issue was fixed. Thank you Jair Ryan. It was pleasure to work with you! read more

Moore Mechanical's technicians are top notch; Trustworthy and Informative. We experienced an HVAC problem with equipment that had installed a few years ago and they came out to our residence quickly and got things up and running after quickly diagnosing the cause of the fault (electrical). Took the time to explain to us what needed fixing and showed us what to look for in the future. read more

Moore Mechanica's technician called when he was on his way, and quickly replaced the thermostat. I would hire them again.

TLDR: My unit was installed 1.5 years ago now, and it is still not permitted because customer service will not return my emails and calls. I'm still waiting to see whether this will resolve. It's been 1.5 years since installation with no movement. I may have to take Moore to small claims court. I will update this review once I get a result either way. Long story: Oakland did not approve the electrical permit because Moore did some things incorrectly in the installation. Plus, Moore did not put in for the mechanical permit, just electrical. So we are back at square one...CRICKETS from Moore. I paid them in full because they threatened to charge me if I didn't pay within 2 days of the installation...but the job is not done. The unit is not permitted because (1) Moore did not do the job correctly so the inspector did not approve the permit and (2) they did not properly ask for the mechanical permit in the first place. Unfortunately, I am having the same customer service experience as Debbie K. and Wolfgang. It's pretty frustrating, especially when it comes to a potential danger that the inspector pointed out. I even asked Moore just to fix the parts that the inspector pointed out, and they did not. It's been 1.5 years (since March 2022). Ha! TLDR: And, in a deep dive to my email, I just found out that their customer service is ALWAYS terrible after the job is done. They just don't care anymore. They over charged me, didn't return my calls, then threatened a late fee. Long story: 5 days after the invoice, Titus told me "The office just emailed me to let you know that your invoice for the remaining balance must be paid by the end of the day today 4/4 to a avoid a late fee. Please pay it as soon as possible." My response: "I called last week when I received the invoice that I had a question and no one responded but maybe I can ask you. The remaining balance is supposed to be the balance you quoted: $17,458. However, the invoice is now $18,723. Can you send me an invoice for $17,458 so that I can pay that today?" And I did pay it that day. read more

Have been using Moore Mechanical for over 30 year. I've never been disappointed with either any of their technicians or the products they use to maintain the furnacce, heat pump (not water heater), or the air conditionin. Last, their costs are fair for both matériels & labor. R.P.Neumann, Danville, Ca read more

Jair was excellent and thorough and very knowledgeable on tune up of your systems . We appreciated his on time service and letting us know any issues that may affect the system we have. We look forward to seeing him again in the next tuneup! read more

Where do I start. I had the worst experience with this company. I paid $1400 to have the pan replaced on my air condition. Let me tell you before they sent the technician to come check the leak in the attic and gave me estimate and said the pan needs to be replaced. They checked the unit and everything was working perfect. My technician was ulises renteria. They guy has no idea what he is doing. After I called them to do the job and they replaced the pan my air condition stop cooling. I called them back to let them know it's not working and it's the first time after all the storms In ca we just turned in for the first time after the pan was replaced which was 2 months ago. They said oh let me send our senior tech Shawn encinas out there. When Shawn arrived he had no idea. He never went in attic to check the air condition and the work previously done by ulises. After me requesting him multiple times to please go in attic and check he declined and said I am not going to waist my time. I can't tell you why it's not working so I will have my manager call you. Here I am 3 weeks later and no follow up no calls nothing at all. This is horrible customer service. And expect them to resolve this. Hopefully I will hear back because they have messed up my air condition. I don't recommend this company at all. read more

Great company to do business with Shawn is a true Professional, on time, very informative read more

Dan did a phenomenal job getting us set up with a new HVAC system. We used Moore Mechanical when we got a replacement system 21 years ago. When it was time for a new unit, we called Moore Mechanical again. Dan came out and educated us on the various HVAC options, answered all of our questions, made arrangements to come back and inspect our duct work and was very responsive to both email and phone calls to answer follow up questions read more

HORRIBLE CUSTOMER SERVICE. I have been waiting for the GM, named Josh, to call me back for 2 weeks. This company doesn't care to help once they've collected payment. The first tech Keith came to diagnose our AC issues and told us our "BEST" option (most expensive) was to replace 2 parts. We paid $2k on a 10 year unit to replace the 2 parts. He left and our unit started producing a brand new hissing sound. Another tech came a week later (they were too busy to send someone right away) and he said we have a leak and recommended a $3k black light test to find the leak, which would then require more $$ to replace parts. I called another company who tested our freon levels against the noise and flat out said the condenser needs to be replaced. They also stated our first tech should have caught this with proper testing done. Ive called Moore back 4x and have been told Josh the GM would call me to discuss my options after paying $2k for parts that did not fix my AC and still waiting. I'll now be contacting BBB. There are so many HVAC options to call around here. AVOID MOORE MECHANICAL if you want proper customer service and techs that wont rip you off. read more

they are fabulous and every technician is thorough and courteous And always on time. they're great

Life Changing! My giant 16 year old, through the wall Carrier unit stopped working. I had Mitsubishi ceiling cassette mini-splits installed in 3 rooms last April when it was 103 on day 1 and 108 on day 2. In spite of the excessive heat with no A/C, Moore Mechanical did an Amazing Job! Their construction is clean and the Team was polite and considerate over a two day install and everyone wore masks. My electrical box was upgraded and for the extensive amount of construction done, the units looked like they have always been in the ceiling. A few notes: It will be very dusty so it is a good idea to hold off on any professional house cleaning until the job is done. The guys cleanup everyday but there will still be layers of dust. If all the mini splits are on, they only work on the same setting. So, you cannot have A/C on in one room and heat on in the other. Only one unit will work and the other will go dormant. The Mitsubishi remotes are big and clunky but I haven't had any issues. I was originally going to have Kumo Cloud installed in all 3 units but decided to go with the living room only. I'm glad I did, Kumo Clouds technology is a bit slow and it wasn't worth the extra cost. The ceiling cassettes and the large power unit outside are whisper quiet, so other than feeling the air, you would never know they are on. I went through the summer with 100+ degree weather and California fires and I had moments where I had to put on a sweater because the air was so cold in the house and there was no indication that the outside air was full of smoke. Also, please have your technicians, caulk around the mini-split seals so they look flushed to the ceiling. I had Moore come back out to do this. The one experience I didn't enjoy was in the contracting process. You have 3 days to to cancel the contract after signing. But, when I received the contract it was already dated. So if you miss a day in signing, you have already lost a day to cancel. It's a bit disingenuous as the contract should be dated at the time of signing (this can be easily done in Docusign). I had the contract reissued when I was ready to sign to make sure I had the full three days to cancel. Be aware of this and make sure the date reflects when you sign the document. I didn't receive information on the permit process during the install. But after, I received a letter from the city to schedule the inspection. When the inspector showed up, I didn't have a ladder to access the attic. I had to reschedule the inspection and Moore dropped off a ladder (Thank you). Please be mindful that you will need to make sure the inspector has access to any area to be inspected prior to scheduling the appointment. I highly recommend Moore to inform their customers on next steps after the install, it was a little confusing if you haven't been through it before. Lastly, I would HIGHLY encourage everyone to order with Moore Mechanical and hopefully you will be lucky enough to get the Dream Team: Brooke for scheduling, and the Technicians: Francisco (Lead), Juan and Richard! You will be extremely satisfied! *** One note to readers about being good humans....These guys work really hard to install a life changing unit in your home that will be enjoyed for many years. They work full days so PLEASE, Treat them with Respect and allow them to use the restroom and at a minimum offer them water. A little kindness goes a long way!! read more

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Shawn Encinas provides quick and excellent service. He answered all my questions, and provided me with a variety of options.

Very friendly, pleasant and communicative. Excellent technical skills - spotted some potential problems.

I called Moore Mechanical on a Friday to schedule a maintenance call. I was given the option of getting service the next day. I was notified by text on Saturday that the technician was on his way, including a photo of who to expect. Jair was friendly, respectful, efficient. He explained what he did and showed me photos of what needed to be done to both heating and a/c units. I'm very happy with the service Moore Mechanical has provided me over the years. They are very reasonably priced for their maintenance of the equipment they installed. read more

Disappointing. The $89 tune-up turned out to be an inspection, not a tune-up. All the tech did, after making it very clear that I was not to watch over his shoulder, was open a couple of metal panels, look over the inside of the furnace, close everything up, take my credit card info for the $89 fee and give me a print-out showing work needed that came to almost $300. He had apparently chosen not to show me evidence of the needed work when the furnace was open. He said the office would email me a detailed estimate plus a receipt. That was several weeks ago and I am still waiting. A waste of money. read more

Before Shawn came from Moore Mechanical, I had two other plumbing and heating service workers come to give me an estimate. The first one suggested a new heating system: $ 10,000 Second One: Motor $ 1935.00 Moore Mechanical Heating: $ 175!!!!!!! That's right; it's not a typo. Shawn gave excellent service, an excellent price, and a professional attitude. As a single woman, I sometimes feel taken advantage of and charged a higher fee. Thank you, Shawn, for your excellent service. read more

The team showed up on time, worked diligently and with respect. They cleaned up after themselves and did a fabulous job. A great team. Thank you for sending them. read more

Error code on complex HVAC system. Excellent service. Very knowledgeable. Will definitely use again.

Ron did a wonderful job explaining what was going to be done to my A/C system, it was working good just wanted a tune-up. Ron explained that everything was great but one small part, I had him replace it and I'm back in business. Service has always been great at Moore Mechanical and I will recommend them to everyone I know. I left Service Champions for their poor service, and all they want to do is replace my system because it's old, not bad or fixable. My recommendation is to use Moore Mechanical read more

Ulysses was courteous and helpful. He took care of our air conditioning needs quickly and efficiently. He was wonderful to work with.

When I called Moore Mechanical to make an appointment for an issue with the AC, I had a pleasant customer service experience. Luckily, my appointment was on the same day, and the technician Ulises came out to my tri-level condo where the system is located on the roof. Ulises inspected the system throughly both inside and outside. He explained the diagnosis in a professional and knowledgeable manner. He fixed the issue right away. I highly recommend this company because of the excellent customer service at the call center, reasonable price, and most of all, the professional and knowledgeable technician. Thank you, Ulises! read more

Christian is on time. I got an email reminder when he was on his way. He explained the situation and fixed the problem. He demonstrated how the pump worked. Thanks. read more

Jair is absolutely awesome! He is knowledgeable, patient and professional. If I ever have any other issues, which I hope I don't, I would definitely request him back! read more

Ron was really good! He was courteous, professional and efficient. He fixed our unit and made it easy for us to understand the issue w our system. read more

Miguel who is the general manager for Moore Mechanical went above and beyond to meet our needs and provide exceptional customer service! Our company, A Better Way Inc. here in Berkeley had some water damage resulting in major restoration work. While workers were replacing the floors it was discovered that we had water in some ducts underneath preventing them from replacing the floor. I contacted Moore Mechanical, explained the urgency of the repair to Miguel and he personally came out to give an on the spot estimate and guess what, the work was done the same day by one of his technicians, Hedayatullah who was extremely efficient. Moore Mechanical offered a fair price for the repair and was able to get the job done the same day so the replacement of the floor could resume on schedule. We will definitely use them again for our HVAC needs! read more

I was assisted by Joseph Poquiz. It went well. The technician was kind and understanding. Clear description and communication! Getting an appointment was also easy. I do recommend Moore to my friends in East bay. Thanks, read more

AC does not blow out cold air at my condo and I cannot access my AC unit due to HOA rules. Therefore, self diagnostic is not an option. Got Moore Mechanical's number from HOA office visitor sign in form to ensure someone who is familiar with this community for the service. Technician Ron was very nice easy to work with. He was able to quickly diagnos the issue after checking thr AC unit on roof top and shown me the pictures of bad capacitor and contactor. Provided estimate with two options and I selected the essential replacement option in order to get the cool air again. The job was done on the same visit and AC works well so far (fix done today). Payment and paper works are electronic so quick and convenient. I am satisfied with the service overall but would have been better if diagnostic charge can used as credit for the repaire since you have first identify the problem in order to fix it. read more

Good work. Friendly tech. Thanks again; but no thanks for requiring 85 characters when I have no more to say.

JR was amazing! His communication skills are great. He explained each step of the repair. He is patient and professional. Thank you JR. read more

David and his team did an excellent job. Very professional in all aspects of the installation

Had a completely new HVAC system with heat pump and two mini splits with this company. While definitely not cheap it has worked flawlessly and my home is so much cleaner and comfortable. The team are total professionals. Service was top notch with excellent communication. Plus this company offers ongoing care and maintenance. I see how this company earned its Diamond Star rating. read more

Great service and very professional. They were able to do what others could not like accessing rooftop systems on top of our townhome. Responsible, quick and professional. read more

Ron and Giovanni were wonderful. Ron checked my furnace and wiring to diagnose the problem, and then Ron and Giovanni returned the next day with the supplies to rewire under the house and to the new thermostat. They also adjusted the dampers to better disperse the heat/make the cold rooms cozier. They were knowledgeable, thorough, friendly, and worked together so nicely. I recommend them highly. read more

Extremely thorough and knowledgeable technicians. Ron did a great job in isolating the issue in our HVAC and providing with recommendations. read more

quick response, Wendy at the office is friendly . Ulises Renteria is very professional and explained very well about the issue of the A/C problems. definitely will call them again in the future read more

On time and knowledgeable technician. Very professional and did great job! Reasonable pricing and very helpful.

Came the next day. Quickly determined the problem (A blown capacitor). Total was less than $200 Ulises did a great job! read more