This is my nearest hardware store 3 mins from home but I now prefer to drive 25 min to Concord Home…read moreDepot. The service is quite poor and I constantly have to track down anyone in any department for service. Today I stood around in the paint department for 15 mins with no one in sight and simply walked out. I don't get it since this location has a captured audience and making a killing with their small hardware margins. But their staff are very young and don't have the perspective of a busy homeowner. Anyhow, today was super frustrating once again.

Everyone at OSH is very helpful. Henry especially is always happy to guide me in the right…read moredirection for a project or coach me through tying a Christmas tree to my car.

It's a convenient neighborhood hardware store. It looks small on the outside but it's pretty big…read morein the inside. They have a pretty large selection of things you need. The service was great! The staff seemed happy to work there and always so helpful.

A great asset for the hill area. Surprisingly diverse consumer and professional product lines, an…read moreabundance housed in a medium-sized facility. The guys always know the inventory, and the prices are frequently lower than Home Depot. Two thumbs up.

I have always received great customer service at this store, coupled with always being able to get…read moreexactly what I need. I have to give recognition to Zachary E, this young man provided me with excellent help finding a part to repair my hose. I had bought a part previously, without asking for help and it did not work. Zachary listened to what I needed and spent time making sure it would work on my sample piece of hose. You cannot find young people wanting to put effort out anymore or even caring, like this young man. Thank you Lafayette Ace Hardware for always having what I need.

What can I say, ace is the place. They have a lot of merchandise for home repairs, gardening and…read moremore. I have been here a few times for things and the service is good. They also can duplicate keys and I came in for that recently. Decent store for your hardware needs.

OMG. What a gem. A hardware store with everything you could need, laid out in charming, organized…read morefashion. The staff went above and beyond. And I struck up a neighborly conversation with the people in line with me. Support this place. In a world of heartless Home Depot's we need to keep a gem like this alive.

I really want to support local businesses like Cole Hardware. In a world dominated by big-box…read morestores and Amazon, it's great to have an independent hardware store serving the community. Unfortunately, this visit was frustrating. I placed an online order that was estimated to be ready in 15 minutes. I intentionally waited an hour before coming in, but I still had to wait while my order was put together. It honestly would have been faster to walk the aisles myself, grab the item, and pay at the register. What disappointed me even more was the customer service at the front counter. The staff I interacted with came across as dismissive and unfriendly, which made the experience feel less welcoming than I expected. I genuinely want to keep supporting Cole Hardware because local businesses matter. I just hope they can improve the online pickup process and provide a friendlier customer experience. Those two changes would make a big difference and would keep me choosing them over the convenience of Amazon.

I walked into Ace because I needed my rolling cart fixed. I walked in and was helped by Sonia! I…read moreshowed her pictures of my rolling cart which I left in my car and she told me to bring it in. Once I brought it to her, she looked at it and said it only needed cotter pins. She brought out a couple and fastened both detached wheels back on the cart quite fast. Sonia was immensely helpful and super friendly! I was nervous that my cart would not have been able to be fixed and that I had to buy a new one, but I was truly impressed that Sonia fixed it within 5 minutes! Thanks so much Sonia, you made my day!

I love their key copy services. They're quick and efficient and the keys work on the first try. You…read moredon't even have to take them off your keychain for them to be able to copy them! They are have keychain charms and labels for less than a dollar to go with your new set of key copies. AND I found a plant I have been on the hunt for almost two years! The toothache plant. I was so ecstatic to see them for sale here. This place is also convenient because it has other tools and niche items you may need, even if you were searching for a gift last minute haha.

Helpful service. I needed a mounting bracket for a towel rack and they quickly helped…read more me to get the part.

A brief shout out to Amy Carpenter and the excellent experience I had with Studio Belmont. I was…read morein the position of ordering all the fixtures and hardware for bathroom renovation, and Amy handled all my questions, provided her own take on my selections, and was exquisitly communicative about purchase details, relative costs and values of options, and expected timelines for fullfillment. Delivery was prompt, professional, and unexpectedly easy. My contractor marvelled at the entire operation saying it was nothing like his experience with most showrooms. Brava to the professionalism of Amy and Belmont!

I'm not sure why I enjoy shopping here but the idea of "having to go to the hardware store" makes…read moreme smile, in contrast to pretty much every other errand. Very helpful and available staff.

They usually have everything we need. Today's quest was a door stopper, the kick stand kind. We…read morefound it by going up and down a couple of isles. Usually we see an employee soon as we arrive and are able to as them for directions, but sadly not this time. That is something I appreciate coming here is there is usually someone to greet you and point you in the right place. There was one gentleman that made a comment on my taking pictures, but he didn't have a vest on or asked if he could help me find something. They have added new signage in their parking lots telling you to move all the way forward so can pass you as the parking lot is tight. Parking is an issue at times as it's a small lot. We've had to park on the street before near their garden center. Overall this is a solid hardware store with usually easy to spot employees, that are happy to help you.

I can always appreciate the flow of service and knowledgable staff at this location…read more I've picked up some really beautiful plants here and they have a fairly decent selection for a decent price

Sometimes I'll go in there. And they'll exactly what I need but for the most part…read moreThe problem lays when they come time to pay and you go to use a coupon for some reason.They don't apply At least not in their store I don't know if the staff just isn't knowledgeable enough to know how to apply the coupons but theoretically , it should have been a lot easier than what some of the cashiers make it out to be There's other things like it can walk into.For instance, Pete's hardware, which is an eighth branch out in Castro Valley.Let me tell you I won't get too steps inside that store.And somebody's offering to help me This particular store in Oakland on MacArthur boulevard that I'm posting this about.They won't help you unless you actually ask them I grew up in this neighborhood, and this story used to be so helpful.I don't know what happened to it I'm only going to leave two stars