After having my galvanized pipes replaced the crew went into my attic to check on the vent pipes. They capped 2 of them and noticed the boots on all 3 were rotted out. This left 3 holes in my roof. After calling and talking with the supervisor he told me they knew about it but oops did not mention it to me or even write it up. I am having some work done where the contractor had to get on the roof and he took photos of the boots. He asked me who the company was that did not inform me of this. After talking with the supervisor he said oh yeah the boots are roofer's issues. The one pipe needs to be extended so the boot can be replaced and that is going to cost me $250 from a plum to come and fix it no thanks to mj. Run away if you see there truck coming. I was also a preferred customer read more

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Came to check out a leak in two of my downstairs toilets, and didn't even try to fix the problem. In fact, they told me the ONLY thing that could be done is fully rebuilding or replacing both toilets, with options starting at $1,200 - $2,500. They purposefully kept cheaper options off the table, to attempt to screw over and up-sale me. If they try and dispute this review, I'm more than happy to post the picture of the quotes given to me. I was able to fix the problem MYSELF in about 2 hours (no rebuild or replacement obviously) and only about $50 spent, with NO EXPERIENCE working on "handyman" projects such as this myself ever in my lifetime. Nothing but shady, crooked business practices here. In fact, they're pretty f***ing stupid if you ask me. Lost a potential longtime customer. But hey, if you have no regard for how you spend your money, and ONLY care about someone else doing the work for you at 50x the cost, they may be a right fit for you. I never even leave reviews but this is one of the worst, lying P.O.S business I've ever had the displeasure of interacting with. read more

We have used Morris/Jenkins for 2 years now and love their service. They are on time, the are reasonabley price. We are happy we're in the program. read more

They are too focused on selling maintenance plans. They lied and kept saying there were coil leaks when there were none on new furnace. Had another company look at it who said there was no issue. I do not recommend them. read more

After two years of being their Advantage member today I sadly regret to say I will no longer patronize this company. I have cancelled my membership. On June 2nd my capacitor on my standard 3 ton residential unit went out. Normal market rate as of today after all this pandemic related price hike ranges in between $180-280 depending on where you go. I was charged $478.34 for something which costs $20 in parts in retail cost. This is after receiving my Advantage member discount. It was a 25 minute job. They are getting 5 star for providing good service quality, but zero stars in value. Their prices have become predatory and they know people don't know better. For folks reading this review, know that if your late model AC suddenly doesn't cool one day it's most likely your capacitor. I should have called a handful of companies before calling them. After the work completed and before I posted this review, I price checked with two other companies which are also in Google and got quotes for under $300 including their visit fee in the Charlotte market. Do yourself a favor and if you seek good value skip this company. If money is no object, I think these guys provide good service quality. Ultimately it was my decision to allow the work to progress as I was sweating. The overcharge will not kill me but there is better value out there and it bothers me knowing that. I will give my business to the next company who provides a good value and not relies on people's discomfort to charge an exorberant fee. I wonder what they will quote for an actual AC install - glad we will never know. Thumbs up this review if it was helpful. read more

Do not use Morris Jenkins. There are many better options in Charlotte. I had them come out to unclog a bathroom drain that was supposed to be $77 "flat pricing". The plumber unsuccessfully tried for a few minutes and then disappeared to his truck at which point he came back in with a quote of over $1200 to fix my problem. I told him no thanks and purchased a drain snake from Lowes for $20. I had the drain unclogged in 20 min with minimal effort - works perfectly now. Worst part is they charged me for the visit and never followed up after I called to complain. This company is only out to milk as much money as they can from their customers to pay for their awful commercials. Shame on you Mr. Jenkins. read more

I don't typically write a bad review, but in this case I had to speak up. Morris Jenkins' technicians are knowledgeable, courteous, and thorough. But the cost and price gouging is not worth it any longer. Today I had a Dual Run Capacitor replaced on my Carrier AC unit. Morris Jenkins charged me $447.00. I then priced the part and found it at multiple places from $30.00 to a high of $60.00. It took the technician maybe 10 minutes to replace. And I am (was) a monthly "Priority Advantage" customer and supposedly received a discount. HA!! What a total ripoff. Earlier in the year they came out and told me I needed a new plenum to fix airflow and hear switch issues. That cost me $4,000.00 and I was shocked with the simplicity and cheap materials needed for that job. In addition, they failed to rewire the dampers and I did that myself as we needed the heat immediately. as of today, I have cancelled my monthly subscription and will find someone else for service. Again, the quality of the work performed is not an issue. But the pricing and price gouging is a total ripoff. read more

I reached out to Morris Jenkins due to a moisture problem in the crawl space. The representative was very unprofessional! Said whoever my HVAC company was, I should never let them step foot on the property again. Told me my Trane unit was "done" and had to be replaced. Said it was pouring water under my house Bashed Trane and my HVAC company overall. Said another unit was almost gone. His quote was outrageous and he would not give me a copy of it. I took a picture. He also said he did not have a card to give me. Very unprofessional, trying to take advantage of me. Had two others come out and they bot hsaid I DID NOT need new units. They both gave solutions for the moisture under the house. I will never call Morris Jenkins again. read more

Even for a simple standard job, they will not quote you a price over the phone. Why? because if they sent their guy out to your house they can charge you $95. But rest assured, if you go ahead with the job, they will credit that service fee toward the job. Problem with that is that they will quote you an astronomical price for the job and now you must contemplate significantly overpaying for the job, or the sunk cost of spending $95 for a quote. They know what they are doing, and they know it's not in the customer's best interest. read more

Awful. I had this Company come out to do a maintenance on my furnace. They then told me that I needed all new duct work and gave me 2 quotes. One for $18k and one for $20k. I thought this was high and told my neighbors and they all warned me about Morris Jenkins and how much of a rip off they are. I had 3 other HVAC companies come out, all of which told me my ductwork was totally find and probably had another 10 years of life left. DO NOT USE MORRIS JENKINS! read more

Don't let the down-home "Mr Jenkins told me...." commercials fool you. This business has one purpose: to suck as much money from you as possible. Had a toilet that needed to be replaced which is a 45 min job. The Techs took 2 hours because they're supposed to "conduct a whole-home inspection and identify any additional needs". I called for a toilet replacement and that's all I wanted. On a second visit to review a hotwater heater installation by a third party, the Tech spent half his hour visit complaining about how two-faced and backstabbing Southerners were (yet he moved here from NJ and was staying). In addition to forcing me to listen to that, at the end of his inspection, he said his company wouldn't make any corrections since they didn't want the liability associated with a third-party installation. Why did this company waste my valuable time if they had no intention of doing any work? Stay away, Morris-Jenkins is a bunch of crooks who are trading on a local brand-name. read more

This company overcharged us by at least $450. What's worse the tech said one price but then demanded another $200 at the end of the job. Do yourself a favor before you hire or trust them. Shop around! read more

I had them come to my house to check something out. They said it would cost me $1500 to fix I told them I'm going to get a second opinion. I got a second opinion, and it cost half of that. Be careful when you use this company. read more

Have not heard an update.. or reason for what happened -- even provided invoice, dates, etc. for Morris Jenkins -- in case their records got shredded.. been over two weeks... read more

I've had a lot of work done from this company over this past year and I have a few thoughts, because I want to be honest in my experience with this company. Pros: 1) Excellent communication 2) super nice people 3) on time, polite and there if you need someone in a pinch Cons: -overpriced I've had a few plumbing jobs at the house so when we were told about our air ducts we're bad they came out and quoted 14k, the salesman seemed kinda pushy and when explaining made it seem like the ducts will all fall apart that day if we didn't agree. So I said to myself...hmm, that seems high. So I got another quote from another company and it was 10k less for the same work. Now, I feel the plumbing we paid for was overpriced and also makes me think they take advantage of people. I think they do excellent work don't get me wrong but I feel 100% they will always quote on the very high end and gauge the pricing at the same time. It doesn't sit right with me one bit, unless you have to get someone that fast I would say stay away from this company. As many commercials as they have on tv talking about family, they should be ashamed of themselves. That is one family I would not want to be apart of. read more

Have had service contract for years. Came out for spring check up and said it was dangerously low on Freon and was leaking Freon needed to be replaced. Came out the next day and quoted me $20,000 for a new four ton unit. I called another company and they showed me that the unit was not leaking and could probably get another 5 years out of it, and was full of Freon. Mr Jenkins told me that he was crooked! read more

Called for emergency service last weekend and got blown off, I gave two stars because the initial contact was efficient and the person was knowledgeable read more

Mr. Jenkins says, "The Best Time to Cuddle is . . . " Y'know -- I remember going to Myrtle Beach when I was 6 years old. The year was 1976, the last ANALOG summer before Star Wars transformed my imagination and expectations about what could be possible. It was that hot July I first came face-to-face with the bleary-eyed monster, Disappointment. He came (along with a score of his immediate family members, dessicated and plastic wrapped, slickly marketed to my innocent young mind in the form of Sea Monkeys. Life . . . and shrimp . . . never tasted quite the same afterwards. Fast-Forward to June 2022. 46 years later, and I'm living in Indian Trail, North Carolina with my friend and Fraternity Brother in a big house on Haunted Hill. [Actual street changed to cover up our crimes. Allegedly] Big Storm. Lights blink, the electrical panel falters. AC out. I think about those clever commercials I've seen on TV for so many years for Morris-Jenkins Heating & Air Conditioning services. I think of sea monkeys. I set my expectations appropriately. Low. Abysmally so. Below sea-level just ike the Great Salt Lake of Utah home to Donny & Marie Osmand and "Artemia" (the scientific name for brine shrimp AKA Sea Monkeys) I visited The Great Salt Lake once; it stinks. Without air conditioning, so did I! I took a shower and rolled the dice by placing a call to Morris-Jenkins. How terrible would the call be? How long would I wait to speak to a person? Would my ancestors still be waiting on the repairman? My enquiring mind and perspiring body needed answers! - more to come - read more

These folks sent a guy out for a very minor bathroom stool plumbing issue and I waited until a Monday. He was here a total of about 40 minutes and about half that time he was working as a salesman. He took water pressure and wanted to install a new regulator, my home is 3 years old. He then wanted to sell me a heating and air condition service with a monthly rate. The actual plumbing I called him to do took about 20 minutes and he charged me $323 - the part from Lowes is less than $25. I will NOT ever use them again and would NOT recommend them to anyone! read more

These guys promise same day service so they get first shot at pricing a new system if you need it or not. I guess why they were so lucrative looking to the Wrench group who purchased the firm. Remember the locals who support the community they live in, not some investment group looking for returns on investment no matter how the job gets done. Look up locals and support them! read more

Overpriced and always trying to upsell. We canceled our priority advantage membership because of the pressure sales. They made you feel like there was always something new that needed repaired, replaced or updated. Prices so much higher than other companies read more

So bad it warrants a second review. I mentioned in my earlier review how Morris-Jenkins said I needed to buy a new unit and because of the locations of my vents, my AC would never get below 75. So in order to sleep at night, I had to get a portable air conditioner that I could wheel from room to room while I was waiting out the summer heat and saving the 10k they told me it would cost to replace my unit. Turns out, the problem was fixed with a shop vac and $60 in new filters. To the Morris-Jenkins rep who is going to immediately comment on this: 1. Thank you for your sincere apology 2. I already emailed your customer service dept. and i'm guessing there's a backlog of complaints and mine is now at the bottom 3. No, I don't want you to make this situation right with my HVAC unit. It's already fixed and I don't want any of your techs near my home. read more

I had a tech. Come out and he totally misdiagnosed my a/c unit! I was quoted $700 to $5700 to fix the problem. I had another company come out and they fixed my unit for $320!!. This company is a rip off. Their motto should be: We don't repair heating and air units ; We just sell them! I will never use this company again! read more

I called Morris Jenkins to come and evaluate whether I needed a new water heater. They tested my water pressure and told me it was off the charts (90 PSI) and that my plumbing was at risk. They said it would be $5k to fix this and put in the new water heater. I called Brothers the next day. They also evaluated and told me the water pressure was 65 PSI and that it would be $3k. Morris Jenkins uses lies and fraudulent tactics to try and upsell potential customers on things they do not need. Ultimately, I purchased a water heater from Lowes and hired someone from Task Rabbit to install for $700. Thanks for showing me that I should definitely never do business with Morris Jenkins. Anyone reading this should avoid as well. read more

I've been an "advantage" member for nearly two years, and tomorrow I will cancel all services and connections to this company. Sure, they are always available, always polite and professional, but this company is purely sales-driven. And yes, they give you "options" on repairs, but it is presented in a way that there is only one real option--the most expensive one. I've now had at least three experiences with repairs that could have been done for much less, but were billed at outrageous rates. My fault for agreeing to these, but now I see the pattern and the business model. Their techs are totally commission driven and their pricing seems to be arbitrary and based on how much the salesperson and/or their "boss" (whom they invariably call to consult every time) think they can squeeze out of you, especially if you live in a nice neighborhood. Today, it cost me nearly $800 to have two shower/tub spouts replaced where I supplied the $24 parts from Home Depot. Fifteen minute job each, yet each one was something like $180 to do because the tech "couldn't find a spout replacement price in the database", so he went with the next closet thing: the price for a shower head replacement (~$180). Worst of all, I had them do a repair on a PVC drain pipe for a sump pump under my house that sends water to the yard. The pipe had been broken/cut and simply needed to be fused. Normally a 5 minute job. That was over $450. Total time spent on the job was about two hours, and some of that was time the tech spent in the van writing the estimate and making notes after repairs. This works out to be nearly $400 an hour for very basic plumbing work. Most lawyers don't even command $400 an hour. I now see the light and it is too bad that this company is driven on sales instead of looking out for their customers' best interest. It seems that the only thing that matters is how much they think they can squeeze out of you--skillfully judging your reactions and sizing you up along the way before moving in for the kill. Again, my fault for choosing convenience over price. It won't happen again, because I am done with this company and will go back to an old school plumber or HVAC tech who simply bills by the hour, as opposed to how large they can make their own paycheck for that month. I'm done, and this is too bad. But now I know why they are so nice, clean, and professional. It's all about setting up the squeeze. P.S. Morris J., please don't bother leaving your boneheaded canned response to another negative review, which goes something like this: "Hi ______, sorry to hear you didn't receive a five star experience with us. Our goal is always to present all of the available options to you so that you can select the best one for you and it doesn't sounds like we provided that on that visit. We would love to have our service team follow up on this if you could provide us your contact information to customerservice@morrisjenkins.com. Thanks for your feedback!" Don't waste your time, or mine. Everyone reading these reviews can see the same pattern. These problems aren't fixable, because greed is the driving factor, and that's not likely to change since you've got the volume to wash out a few negative reviews. Best for me to just move on at this point. read more

Our AC was down and we decided to call Morris-Jenkins for a quote, as it looked to be the most highly rated and reputable. After a $100+ quote fee, we were told our system coolant was leaking and needed a "complete replacement." They said this would run upwards of 8,000$. Just to be sure, we ran another quote with a different company and they told us that an overhaul was ridiculous and that only minor fixes that ran under 250$ were required. After our AC was back up and running (with the fixes from the other company), we heard from others that Jenkins sends salepeople out to inspect and that's why they give false quotes. Please trust the other negative reviews and STAY AWAY!! read more

*** Update: M-J reached out and we were able to agree on a solution. Updating my review to reflect their willingness to stand behind their work!! *** Even though the system forces you to give at least one star, admittedly I think I can at least give them that. BUT they PRICE GOUGE like crazy. They will totally rip you off in an emergency situation. They know when your AC is broke you will do ANYTHING to get it running again. Enter a $75 part that you are going to pay $600 to have then replace on the spot. (A simple A/C capacitor). I dont plan to ever use them again. Crooks! read more

Rip off! I cannot believe this company is in business. A/C went out, called MJ and set up an appt. for the $90 service call. Tech arrived on time, did his inspection. Diagnosed that it was the starter kit. Said it would cost an additional $400 to replace it. I decided to get a second opinion. Had a local company come out the same day. They diagnosed it in 5 mins. It was a $20 capacitor. He fixed it for $100 service call + $20 part. If you care about your money go somewhere else!! Funny, I get a generic response. Same one they did for google. You know you are over priced, hope your customers realize it. read more

I am not sure I'm confident in the honesty of MJ. Summer of 2018 we needed a starter capacitor replaced on the condenser unit. First time we used MJ. They came out to replace the capacitor and checked the Freon. The tech said when he took off the valve cap, there was a slight leak in the port valve. He tried to fix it, but made it worse, so he replaced the Freon he lost and re-capped it. The tech talked us into a monthly service plan for a discount on that day's visit and two services a year. He noted the lost Freon. A month or so later they came out to service the AC per the service plan. The tech actually fixed the leaky valve and topped off the Freon. It was all clean and what-not, but the AC never quite performed as well as it had prior to the MJ repair/service - they said the unit was in spec during the service visit. They come out ~6 months later for the winter service and tell us we have a leaky reversing valve and the repair would be $2200. Our unit being older, we decided to seek replacement. The MJ salesman wanted between $10k and $16k to replace the condenser and evaporator - not the entire furnace/air system. We sought other estimates for replacement, all of which were between $3400 and $4300 for the same work. We went back with a Trane unit @$4250. I can't say MJ had anything to do with the rapid decline of our 26 year old Trane AC. I can say that I don't know how they offer any value that justifies double to triple the price for a name brand, quality AC unit. I could have had the entire HVAC replaced in the house with Trane with a lot of money left over for the Morris-Jenkins price. Our experience as a new customer was disappointing and we are cancelling the $20/month service contract. It was not worth it. read more

Morris-Jenkins - 26 year old Trane gave us good service. - Heating & Air Conditioning/HVAC Near Me - Charlotte, North Carolina

Air conditioner when out. Parts warrant covered the cost of the control board, but MJ wanted more than $600 to swap it out (a few screws and wire connectors). Neither they nor Carrier would deal with me, the customer directly for the part, so I was held hostage--some parts warranty. Then I signed up for Morris-Jenkin's Priority Membership plan (for $20/month) because it gave me 10% off on that service and free drain cleanings--cancel anytime. Turns out (1) they overcharged me by not giving me the 10% discount (and promised I'd get it on my card in 3-5 days weeks after the fact) and (2) they no-showed on my plumbing appointment because they said they didn't have another card on file, despite them having not only the $20 first month's fee, but also an extra ~$70 of the overcharge. The techs were super nice, but their business practices smell fishy. Avoid! read more

Every time we receive a service, we are so impressed by the technicians. Our recent service was provide by Ivan Foster who was extremely professional . read more

Overpriced, pushy for additional - unnecessary work. Better - more reasonably priced - companies are available. Don't waste your money subsidizing their massive advertising budget. read more

Avoid using if you can, my capacitor stopped working on my HVAC system and Morris Jenkins quoted me $500 to change a $15 part and connect 3 wires. Luckily my father-in-law is a contractor and was able to make the repair in 15 minutes and buy the part at Home Depot for $15. Typical price gouging. read more

My AC unit of five years stop working , so I called a few places and Morris Jenkins got me an appointment that night . Guy came was very friendly and looked at my unit . Told me it was the starter compressor and showed me on his phone how much it will be to replace . It was 463 dollars not counting the tax and 89 service fee . What was I going to do ? It was 92 degrees in my house . So I let him do it and took him less than fifteen minutes to replace a part that was the size of a big salt shaker . After I left I looked up the part and it was only 39 dollars . Never been ripped off so bad in my life lol Of course he was going to lower the price if I signed up to their service plan for 20 dollars a month . read more

Morris-Jenkins - This was the part and bill for 15 minutes of work - Heating & Air Conditioning/HVAC Near Me - Charlotte, North Carolina

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Getting quotes for a new unit. Salesman came in, never looked at the unit, asked some basic questions and said $37K. I just got a quote for $16K and he got mad and said there is no way. I showed him the qoute I had on paper and he turned around and left. Extremely rude! read more

Austin came and service my AC for its spring cleaning. He explained everything fully so that I could understand. Very respectful and knowledgeable. Gladly have him back. read more

They did an awesome job. My 15 year old water heater started leaking everywhere after midnight on Saturday, Hunter was at my house at 8 am on Sunday to diagnose and replace the broken water pressure valve and they were back at 845 Monday morning to install a brand new water heater. Tre and Thomas were efficient, friendly, and so professional. They even made sure to clean up everything afterwards. It was expensive but worth it to have it done right! read more

Pleasant on phone, they show up on time. That's all that's good. You are lead to believe these are simply fixes they handle every day. When they show up the charges are astronomical to what you were lead to believe. AC Damper repair, ballpark $2000, tried to charge $6200, fixed by licensed company $750. Valve replacement Dishwasher install ballpark $300, tried to charge $900, work done for $265. These people are professional fraud artists they are SCAM DRIVEN. After misleading you they then expect to be rewarded with a $89 fee. Never ever call them. Just light your money on fire instead. read more

I bought my house in May and decided to continue the Priority Advantage membership of the previous homeowner. It is now October, and I canceled my membership this week. Morris-Jenkins has been out to my home twice - hot water heater and HVAC. The technicians are timely, courteous, and knowledgeable and I understand they are doing a job according to the M-J business model, but I had enough. I tested my gas furnace, and I was getting no heat. I suspected the problem was the draft inducer motor, so I priced the part at $200. But I called M-J for a service call to confirm and that was the problem. M-J gave me 2 options - replace the motor ($1895) or get a new unit ($7-$10k). I explained to the technician that I am no longer paying outrageous prices for M-J to run another 5 commercials and I'm cancelling the membership. I ordered the motor and replaced it myself in about an hour. Also, the hot water heater replacement was quoted by M-J at $3800. Called another company - $1600 installed with warranties. I can't figure where the extra $2200 goes except to the TV and radio ads. read more

Great service. Technicians are personable, efficient, and reliable. We had a break in sewer line. Morris Jenkins had someone out that night and a follow up the next day to assure all issues were identified. Rob Hess was outstanding! He not only identified the issue he helped us get the city to underwrite the repair. I always recommend Morris Jenkins and we have several neighbors who have tried them and been super satisfied as well. Customer service is fantastic! They are honest. And reliable. read more