Only reason I put a 1 star is because I had to, terrible dealership and even worse customer service. Made an appointment with Jesse Ruiz and he left 5 minutes before i showed up lol. I'll never go to this dealership again. read more

Worst type of dealer to go to will call you get you to come in and then won't let you test drive a vehicle worst experience in my life assistant GM and salesman that doesn't know what they're doing pretty much ignorant and disrespectful! Please be aware I would not recommend this dealership to anyone! read more

I really hate taking my vehicle here They literally take all day just to read an error code and figure out how to fix it. Like seriously I missed a full day of work for this crap. I brought it in at 7:45am it is now 2:26pm. All that they accomplished in that time was read the error. Complete bs. Stay far far away from these people. I regret ever buying my vehicle from here. If I could afford it I'd give the car back and move on with my life. read more

So, I made contact with Robert Schiltz, the Internet Manager as I was searching for a Pre-owned Ram 1500 Tradesman and he responded via email that he had the perfect truck there for me. I was sent links of the truck and we made a appointment to meet up the next day at 2 pm. I was very specific and clear as to what I wanted, regarding my current vehicle and trade in value. The dealership is not in my area so I had to drive to them about 30 minutes away and upon arrival one of the sales persons went to get Robert. When Robert approached me, he ask me if we had an appointment? I confirmed we did as he seemed confused. I then had to show him the email print out for him to remember, at which time he said he would go have the truck brought up for me to see. It was obvious that he completely forgot about this meeting he had set up. After a while he came back and said the truck wasn't there and had been taken to one of their sister dealerships.Which more than likely happen due to his negligence in making sure this truck would be there for the appointment he had set. Now why would that happen knowing we had made an appointment for me to come see it, along with the added inconvenience of having to drive there out of my way, only to be told, we would have to drive to that dealership to see it. I refused and informed him we were leaving, but they instead said they would have someone drive it over to this location. This took an hour and a half of us waiting around. Apology after apology to a point where it was just baseless words. When the truck finally arrived, we went out to see the truck and we were shocked as to the condition it was in. It was completely filthy inside with all kinds of dog hair in every square inch of the cab, along with trash and dirty flooring and the seats were filthy with dirt, sweat stains and more. I have never been to a dealership to have them show me a vehicle to sell, and not making sure the vehicle was detailed and cleaned. It was obvious that they were not prepared. Robert said they could have their detail team clean the vehicle real quick. There was no way this truck could of been cleaned in a few hours. It was a total mess. Again with the apologies. Then the "Lets looks for another truck on the lot to keep us there pitch". The way the management there tried to pass this off as something out of their hands was irresponsible and unprofessional. If this is how they treat their potential customers, then buyers beware. Robert is their Internet Manager and we hope this will be a lesson for him to be a better professional and prepared sales person for future clients. It's unfortunate that we had such a bad experience there and unfortunately I cannot recommend using this dealership for any kind of car purchasing at all. read more

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This has been one of the most pleasant dealerships and salesman customer service experiences ever I've been to my fair share of dealerships and honestly I highly recommend you stop by here for your next vehicle purchase they really are great at helping you out Mario Angles was great at explaining everything thoroughly to us and made our experience here a positive one I test drove a vehicle he recommended (Rubicon Jeep) as well as helping us feel comfortable with our actual purchase the whole process which is usually a pain was enjoyable I would hope there's other dealerships like this one so far this is the only one I have been to where my whole experience is amazing thanks again to Mario for making this purchase a great one. read more

Was looking at the Gladiator, Durango, and Cherokee. Well the greeter was nice and said hello. He went and got a sales person and we talked for a few mins. Then he "went to get keys" and never returned. Second sales person stopped by and we told him we were waiting the other. He offered to go get the first one. Well he did not return either. So here we are on site wanting to narrow purchase and maybe get something that day. So after about 45 mins, and 2 sales people who never returned, we left in frustration and decided to look elsewhere. I will not be coming back to this dealership and suggest you look somewhere else if you want customer service. This place does not have it. Now I understand their poor rating on Yelp. read more

Brian Santoyo is the best assistant service manager around. He's worked miracles. I will continue to work with him and highly recommend this professional, knowledge man. Thank you Brian read more

So apparently vehicles priced online aren't the actual prices. We only came in to see a truck because they have an online pre qualifying system and it didn't look to bad so we came in. Then they tell us that the price online is only to get people to come in it's not the actual price it's just for business. We have been sitting here for over 2 hours . The first guy Christian was rude and just a smartass. He took off and passed us on to another guy Alexis . He was really nice and helpful. Another manager also helped he was very talkative and nice about everything. But I definitely don't recommend coming here . It wasn't just far but a complete waist of time . read more

Unethical practice of deceiving customers at the repair shop. I took my 2016 ram 1500 in twice within 4 months for overheating. In January, I paid $2k for thermostat replacement, new hoses and new Radiator. In May, I experienced the same problem and returned the truck to Moss Bros MV. They kept my vehicle for a week. I called them when they should have called me. I was given a diagnosis, "Coolant leak and oil Leak to back of transmission from oil cooling res" and they asked me for $750 for further diagnosis. They claim the problem was not related to the first visit. I declined the service, paid the diagnostic fee and made arrangements for a tow truck to get my truck home. When I picked up my truck, the invoice read "Customer decline. NO FURTHER WORK DONE..." and nothing else was written. I was expecting the truck to overheat and it did not. It's the end of June and my truck is still running but I have no idea of what they did to fix the problem or did they fix it. I am very uncomfortable driving the truck. They did something to my truck but did not document it. If I was to have the same problem again, it would surely be new charges because "I declined" repairs for a diagnosis consistent with a stuck thermostat (warranty repair). They also attempted to charge me for two Radiators. I attempted to contact MBMV twice using the "Contact Us" from the website and sen an email to the second service rep. There was no response. I placed several calls to speak with Servie Manager and was placed into a nver ending loop of ring backs. The service department can not be trusted. Read your invoices before paying. Do your research before taking your vehicle in for service. read more

True to her word Miss Ryan came through with my 2016 dodge Durango repairs and deliver date. She was polite, attentive as well as responsible and reliable on this job, she even washed my dirty car.. I had a great experience with Miss Ryan, she even gave a hug at the end of our business transaction.. The shuttle guy Miss Ryan sent to pick me up from home was a very nice man who talked a little sports and areas lived in during our lives... I'd love this experience every time I need repairs on my car. You don't have to like me but kindness while I'm spending a lot of money is respectable behavior I appreciate. I want to thank Miss Ryan for showing class, kindness and patience while dealing with my needs. Pretty, smart and kind, way to go Ryan you've restored my faith in that Moss Bros. Staff... read more

Omgeee! Stay away from this place! Horrible customer service they DO NOT care about customers you are NOT the boss here! The service department just wants your money I had my Ram 1500 ecodiesel here for 3 months, I picked you on Thursday 6-6-2019 $13000.00 later my check engine light is on now and to get them to answer phone is a pain! read more

Thos review is for the Finance Manager of Moss Brothers. He's a crook. Even though your car comes with an alarm, he will try to upsell you and tell you to buy another alarm, because the factory alarm doesn't cover wheels. Off course, most people won't fall for it but stupid me did. Everyone I know tells me who needs 2 alarms in a car??? Duuuuhh. Me, I guess! Now the After Market Alarm shorted somehow. It can't turn off. I didn't get the original remote for it because they combined it on the car key with the Factory Alarm. There is no reset button for it in the car, only for the Factory Alarm. I had to cut the wire to the speaker for the alarm to turn off the sound. The worse part, since alarm can't turn off, I can't start my car. I have to call Triple A, get my car towed to an Alarm shop and take out the 2nd Alarm!!! read more

IM HAVING THE SAME EXPERIENCE! Rented a car for 6 days and these guys are slow and dont communicate! They really could care less about your vehicle getting fixed ! They do however win the award for doing absolutely nothing for days and then making up all kinds of crap about trying to call u blah blah none of course was true! Heres the fact THE SERVICE DEPT AT MORENO DODGE SUCKS HORRIBLY!!! Omg!! Be AFRAID BE VERY AFRAID !! THIS IS GET NOTHING DO NOTHING SERVICE DEPT! Don't believe me go there !!! You will see for yourself!! read more

Hands down worst dealer ship of my life. I walked in with a true car price for the Dodge Charger R/T 2022 of $41000. The car was not there. Had to drive to San berdo with sales guy to get it and come back. We head inside to find a deal. I was confused because I had a true car price that says "no haggle." I told them I was financing with my bank schools first where he then mentions "oh we work with schools first." Then he says "I'm going to write down three numbers and you tell me which you feel comfortable paying." This idiot writes down three numbers all over $1000 dollars. Wtf!! I don't even need a calculator to figure out 1000 for 72 months is!! I have over 750 credit and was going to do 13 grand down payment. I told them I was financing with my bank and this idiot brings up that??? And then is confused why I'm pissed??? Never again with moss brothers. Don't ever buy from here. read more

Do not go here for service‼ this place is hell on earth‼ It seems like they hire anyone to be a service technician here. I was told I could go pick up my car on a Friday and that it was "ready". I picked it up and drove it from Moreno Valley to Jurupa Valley. When I got to Jurupa Valley I noticed a weird smell coming from my car and it was also leaking coolant. I called them and they told me to bring it back to MoVal that same day. I took it back and waited about 40 minutes for them to "fix" it again. Once they gave me my car back I left, got on the freeway and then the check engine light started flashing. It was very frustrating but I turned around and went back to the dealer. Again I had to wait about an hour this time. They gave it back to me and I left but I had a feeling something wasn't right my car didn't feel the same. Then exactly a week later the check engine light turned on again. I drove to the dealer that very same day. This time I had to leave it there over the weekend I did not get my car back until Tuesday the following week. They claimed they didn't find anything wrong with it but I'm pretty sure they were lying. I don't know what technicians worked on my car but based of my experience they don't seem qualified to be doing this job. The technicians also went through my glove compartment and it seemed like they had been messing with my things.‼If you're thinking about going here for service use this as a sign to go somewhere else‼ if I could give this place NEGATIVE 100 stars I would read more

CONS: As a 2019 jeep grand Cherokee. I am very disappointed with this dealer service. It hasn't been the first nor second this dealer has let me down. I went in on Wednesday for an OIL CHANGE and two other diagnostic checks. Came to my understanding as I drove off after signing $450 and checked my dash for my oil change service which my car was left for 2 days at the dealer. My oil life percentage was still at 9%. It was clearly stated in the first document when I dropped off: Client request oil change. On their correction documents provided it says NO TIME/mileage no oil change performed on final documents. I obviously declined service on the diagnostics but never for oil change. How can a sales rep not even complete a simple request. Very disappointed. read more

Ran my credit for the wrong car, consistently got me confused with other customers, etc.

Ordered a part and set up appointment so they would have in and three weeks later took vehicle for appointment and next day called to see how it was going only to be informed they hadn't looked my Durango because they had to order part. I explained to them I ordered part when they set appointment, so went and picked up vehicle and will never go back until they get crap together. read more

If I could give this place 0 stars I absolutely would as it is a complete joke. I recently purchased my first car from here and thought I had left with the best deal I'd find and that everything was taken care of. Come to find out, a week and a half later, I was completely wrong. My dad and I tried leaving this dealership multiple times to continue the car search elsewhere as the cars being presented to me were not of interest or out of my budget (despite being very clear what my budget was) and each time we were met with pleads that they could work with me and they could provide me with the best deal possible. After finally finding a car I was satisfied with we were taken inside to run the numbers for it in order to match it best with my budget. The sales manager Cesar met us in the office and discussed the limitations that were being set and ways we could work the deal out in order to get what I was looking for. In doing so we were very adamant in making sure all bases were covered and asking all the "right" questions, in order to ensure that no matter what, the numbers we were being shown were going to remain the same after the deal was signed off on and as it was ran through financing. Each answer seemed as though I was going to be taken care of no matter the circumstances and I was provided with enough reassurance to follow through with purchasing the car. 10 days later I received a very ambiguous phone call from Cesar asking for me to go into the dealership at my earliest convenience as there were "new rules and parameters regarding the deal" that I needed to look over in person, I informed him that my earliest convenience would be the next day at 6pm and he said it was not a problem and he'd see me then. When I arrived at the dealership to meet with Cesar, I was informed that he was not even there as he had "taken off for the day" how unprofessional! Instead a new salesmen spoke to me regarding my file and stated that my financing company of choice was not going to be able to follow through with my purchase and I either had to put thousands more dollars down, or switch financing companies and raise both my interest rate and my monthly payment... or they could "cancel the contract, return the down payment and it'll be like this never happened." This is an absolutely RIDICULOUS way to operate a business and a deal as serious as purchasing a car. They sold me a car without being entirely sure that it was going to be secure with my bank and lied to me each time I asked about the chances of something like this happening as they continuously said not to worry and that they would find another bank to offer me the same rates they offered me regardless of any complications that could arise. Yet I am now faced with coughing up more money or returning the car and canceling the contract entirely. The entire deal was a scam and I will not be returning to this location or any Moss Bros. dealership for that matter. read more

SCAM Absolutely the worst. I went on the MOSS Bros website and filled out the "Speed Up Your Purchase. Car-buying made fast, easy, transparent." The whole process is a SCAM. Don't waste your time. The site told me with my trade it would cost me $20K to get into the car that I wanted. I kept all my records. I went into the dealership...so that they could see the car I was trading in...2+ hours later and 3 sales persons (if that is what you want to call them) I was told the cost to get in the car I wanted was $46K. Like Jazmine V. and others review.... I talked to Sam...and Brian, etc. When we got up to leave they would not give me the key to my car. I had to raise my voice. It was like something out of a B mobster movie. This is their business model...ripping off hard working people. Like Mimi D I would give them 50 Negative stars. read more

Best experience I've had buying a car!! Had an awful day at multiple dealerships that were shady on pricing and had no clue about their inventory or any vehicle features. Called this location on our wayy home just to try out one more and seriously LUCKED out with Gio! Everyone at this location was so welcoming and Gio spent time to help find exactly what I was wanting at the price point we were aiming to stay at. He was so insightful and made this process feel seem-less! Gio knew all of the vehicle fee stares and was upfront and honest with pricing and various purchasing routes we could have taken! Don't waste your time at any other Jeep dealership. read more

I have to say this dealership's Manager really knows how to take care of a problem. If it weren't for him taking care of the issue I had when things didn't go as planned I would be giving this place a lower rating. Allow me to put it this way. When I rated this place when I was in happy he contacted me within the same day within in the hour and we worked something out. I recommend if you have an issue just reach out to the Manager over the dealership. Ive had my share of troubles with dealerships and he was the very first manager to quickly address my issue and get it solved right away. I had moved further south by 2 1/2 hours and he had my Jeep taken care of that I owned at the time plus covered me for a rental and had my Jeep delivered to my place because I was at work and the rental car was picked up. It's difficult to find a good dealership so if you live in the area you're in luck. I recommend going here. He seems to be the only one on top of his work here. But it has to start somewhere. Right? read more

On my recommendation, my granddaughter took her Jeep to Moss Chrysler, Jeep for service a couple weeks back. She asked for the services that are required at her current mileage by the owners manual. The service advisor told her one service was not required contradicting the owners manual. I've called and e-mailed Moss Bros for clarification. No response other than, via e-mail, that they are unable to contact me by phone. What the heck is going on there? read more

Bait and switch scam factory! Do not step foot in this place unless you're looking to either get ripped off or walk out empty handed. The truck we bought didn't actually exist so they wasted 4 hours of our time "looking" for it. read more

Defeats the purpose to make an appointment for an oil change. Have the employee tell you it will be an hour when you check in. Then after 90 minutes have them tell you they haven't started yet and it will be another 45 minute or more. It's just an oil change. Next time I will save time and money and go to a Jiffy Lube type place and get it done or drive further to the Lake Elsinore dealership I bought my car from, where they honor their appointments and meet the time frame they give you when you drop your car off. read more

ZERO STARS!! Shady! Really wish we could have gotten an upfront sales experience. This dealership got us to come in on a truck that was listed as basic online with $2K discount =$70K. Come to find out that truck was still available only with max upgrades (that being said, it was NOT the same truck advertised) . Did a test drive with Freddie Santos. After the test drive we were told the $80K+ truck (with up grades) would be doable at our $75K budget out the door. We have an employee discount and we're told that would do it. Freddie told us we would be just at $75K. After several hours of on going small talk and shady promises we were finally told the best they could do is $82+. After they ran our credit even though we said only if it's at $75K. We left feeling lied to and was a waste of our time. WE HAD TO FORCE THEM TO TELL US THE TRUE VEHICLE PRICE WE'D BE PAYING. They kept giving us the run around with financing questions, interest rates and costs of upgrades. BEWARE! Btw... the truck was amazing and if we didn't feel like they were so shady, we probably would have bought even at $82K. read more

Had to go in for a service. Was standing around for 20 minutes before someone approached me and no one was waiting. Wasn't contacted for 3 days so i had to follow up. When I called i was put on hold for 30 minutes and hung up on. When i called back i asked the lady how long it would be and she was clearly not listening to my question and said "I'll put you back on hold". When i picked up the vehicle i again was told to wait for which i did for another 30 minutes before someone else came and asked if i needed help. While i was waiting the employees were having personal conversations amongst themselves. Definitely would not take your car here for a service. Service was well below par. read more

DO NOT TAKE YOUR CAR TO MOSS BROS SERVICE Department MORENO VALLEY THEY WILL BLOW YOUR ENGINE OUT AND LIE ABOUT IT. All the liars needs to be FIRED ASAP If I could give this place a-0- I most definitely would. I purchased my 19yr old granddaughter her first car a used Chrysler 200 the end of February 2023. Because the car was used I wanted to take it to a place that knows about Chrysler, I want to get a fresh oil change so on April 10th 2023 I took her car in for a oil change so the service person I won't say his name calls me and says there was a crack in the I said ok gone ahead and fix it because I want my grand daughter to be safe driving back & forward to school on April 20th the car ran hot and stopped on her. Long story short department is negligent once AAA gets there I asked the man to check the oil guess what? There was no oil nor coolant in the car. Now why is that when I just had the oil change ladies always take a male with you because these men think we don't know anything about cars. My husband was a mechanic for over 20yrs with the USMC These people knew they messed up and was the cause of the engine being blowed out. There was no oil in the car then they lied again saying the car was full of oil They try to cover up their negligence Liars. Every day they were calling about something else you know when people are lying saying the radiator waa crack now of tit was cracked I asked the service manager wouldn't stuff be leaking he said yes & no another lie but what they were is replace the radiator free of charge. I thank God a praying woman and God showed me in dream what happened and they were covering it up. So on May 1,2023 I had AAA pick the cat up and I took it to some honest mechanics. Moss Bros in Moreno Valley, California shame on you taking advantage of good honest customers you people knew you drop the ball your mechanic messed my my grand child car up. If I could post the video that was took of what came out of the engine everybody would be upset and would never take their car to that place. To the Services Manager that's why you couldn't look me in my face cuz you knew y'all messed up and didn't wanna pay for what y'all did. You should remember what I told you and your service assistant that God said a liar will not tarry in his eye sight and every liar will have his day in hell. And also when y'all took me and my girls to the back saying the car was full Of oil you lied again talking about the car had to cool off MOSS BRO'S I KNOW TRUTH AND HAVE PROOF TO BACK ME UP. read more

Two weeks ago, I searched the vehicle I wanted via Carfax.com and the only vehicle listed within my price range and the model i was looking for was located in Moreno Valley by MVP-Cars.com. Last week, I sent an email inquiry regarding the vehicle. Sam Prieto (Internet Sales Manager) answered all my questions regarding the vehicle. I appreciate how Sam was very accommodating in scheduling appointments with me. I gotta admit, I was very impressed how this dealer responded to my email questions. They made sure that my inquiry was acknowledged! I noticed that when Sam wasn't able to respond back right away, Cindy Diaz (Internet Sales CSR) would respond to me and made sure that Sam is notified regarding my inquiry. Very impressive! On Saturday, 03/23 my husband and I drove 2hours to Moreno Valley for a test drive. i was dumbfounded how Big their Car Lot was. Frankly. their lot was so bi, it was kind of intimidating.. haha. As my husband and I were walking towards the office, I immediately saw the car I have been stalking for weeks. We walk in the office and finally met Sam, the sweetest salesman I have ever met Sam got the car key and took the car for a test drive and immediately fell in love with the car even if it was smelly and not to par in cleanliness. I am so glad that Sam, Rafael and Amparo was patient enough with me in explaining how financing works. I highly recommend them! read more

Not a happy CUSTOMER. Terrible customer service all the way from service to after hour pick-up. Brought my vehicle in on a Monday, for a warranty check. End up with a diagnostic check that cost $130. Was told it would only take a few hrs...took a few days. Couldn't pick my vehicle up til Thursday and this is without having any work done. I can only imagine if I did have work done. They dont offer a lender. Instead, direct you to Hertz to pay $25/day. Had my car for 3 days only to be told it would cost me an additional $800 for another part they were supposed to diagnose originally. And of course, those 2 parts aren't covered under warranty. Arrived at 815pm to pick up my vehicle and no one helped me. Looked past me. I asked everyone I saw finally went to the 2 guys sitting inside a booth. They said they would be able to help me, but I'm still waiting and it's 8:55pm. Overall, I would not recommend going to service here. Better off going to a mechanic you trust if one even exists. read more

When I purchase cars, I typically go through the fleet department because they usually give you the best price they can right away, instead of playing games and negotiating back and forth, a big mistake at Moss Bros. A Sales Manager named Alan assisted me when I called to inquire more about the truck I wanted to purchase. He was very reluctant to give me any information about the truck and just kept insisting that I come in and see him. I advised him that I'm looking for a particular trim and would only come down if they have that particular truck I was looking for and honored the $7k in rebates they are offering nationwide. He advised that they only have $1k in rebates available. When I mentioned the rebates are posted on their web site he then stated that you need to be a military person to get those discounts. I didn't trust his answer so I investigated it myself and realized that the military discount accounted for only $500 of the rebates that were available. When I brought that to his attention he then stated that in order to qualify for the $7k in rebates you need to own a truck. I then reiterated with mild sarcasm, "You need to own a truck, to qualify for a rebate on a truck?" He continued to lie and insult my intelligence by answering "Yes". I then advised him that I already have been to two other dealerships that offered the $7k rebates but they just didn't have the truck I was looking for and according to their website they had one at their location. He still would not confirm and still insisted that I come in and give him an hour to discuss the purchase. I reiterated that I would only come in if they confirmed that they had the truck and could honor the rebates clearly advertised online. Alan then said to me " So you want me to do 90% of the work before you even come down!?" in an aggressive tone. I said, "Yes, I don't live close by and don't want to drive all the way down there if you don't have what I want". He then stated, and I quote "Well, I know you want to buy the truck for as little as you can, but I want to sell it to you for as much as I can, that's why I'm in sales" I was disgusted and appalled that this dealership would make someone so incompetent and so out of touch with their customers a manager. It really shows the type of ethics this dealership emphasizes. I would strongly encourage any buyers to stay clear from this location, they have some shady characters representing the company. Even though they have the car I want here, I'm going to be patient and wait for any other dealership to get another one so I can purchase it their instead. If you do shop here, be ready to get ripped off and don't say I didn't warn you. read more

Service department are some of the worst people I've ever had to deal with extremely unprofessional Took my truck in for service repair covered by warranty and it's going to be in there over a week absolutely ridiculous read more

Had the worst experience buying a car from these guys. First off the car wasn't ready. Then they wanted to keep the car for a week to check everything and detail it after I already purchased it. Then they said for the inconvenience they would give me a high performance part for my vehicle. Took it back to have the part installed and they said they couldn't find the part after I took time off from work to take the car in. I wouldn't recommend my worst enemy to buy a car from these guys. Wish I could give zero stars! read more

Sadly, it was no easy task reaching the service manager, still took weeks to get in (I tried to be understanding of COVID and holidays) but once there the service writer I was given to was rude and acted like I had personally called his own child ugly. I was sent over to their rental car department since they did not have a shuttle or ride for me as promised, and it took over an hour to get my rental vehicle (mind you during my working hours) because a very rude and pushy couple left in the vehicle I had signed for. They tried to cut in line when they first walked in the office and I politely let them know I had been waiting (I was at a table on my lap top trying to work and was not standing directly at the booth breathing and huffing and puffing on everyone as they were). I got home and called hertz immediately as my receipt didn't match the vehicle info I had, despite scanning your receipt when they hand you your keys they hadn't caught it. Had I not called I would have been liable for that rude couple and "my rental". When my service writer called to update he was pushy and rude and expected me to drop everything and rush in. They made no repair to my transmission, this time they said they didn't hear the noise and couldn't duplicate what I was experiencing. I am glad they made an effort and finally replaced my interior piece that has been broken and was supposed to be rapiers under warranty at the beginning of the year, but service was still not what I once knew Moss Dodge to be. Hertz tried calling to discuss service after, but I was unable to call back and get everyone on the phone. read more

Before I write a review for this place, please know that I am not one to ever complain or get angry at people when things go wrong. I'm very understanding but this place is just HORRIBLE. Please, please do not buy a car here because you'll be stuck with them for years and they won't do anything to truly help you when a problem arises. Back in 2017, I came here to trade in my Nissan Altima for a 2015 Jeep Liberty. I took it home and the next morning, the engine light came on. I took it back that next day and everyone I spoke to ignored me and didn't care to help. They had me sit and wait for a "manager" for almost 2 hours. Turns out, the manager was a guy who was sitting back in his chair with his feet on his desk for over an hour. I could see him through his office blinds the entire time. When i finally spoke to him, he was incredibly rude and refused to reverse the deal. He forced me to purchase another car through them. Long story short, I end up with a 2016 Jeep Patriot. Forward 3 1/2 years, my car is having major problems. All of the lights come on at once, then starts to shake, and then has no power at all. I took it in as I knew that if it was a Computer Module problem, it would still be covered under the California Emissions Warranty. Another mechanic suggested that this was the problem hence why I took it to the dealership. I had an appointment at 7:10am for them to diagnose it to see if it was in fact the computer module. When I arrived, the guy tried to argue with me that the computer module isn't covered. I had to pull out my warranty and show him that it's covered up to 80,000 miles. He responded "ok". After three hours of me sitting in the waiting area, they still hadn't touched my car. I had to go look for someone for them to tell me that the mechanic had a doctor's appointment that morning so they were waiting on him. THEN WHY DID YOU SCHEDULE ME AT 7AM after I told you I was driving from Big Bear?! F I V E hours later, they finally started to look at my car (still had no update, I had to go look around for someone to tell me what's going on). 30 minutes after that, they told me it was the Throttle Body (of course) and that it would be $900 to replace it plus $160+ for the diagnosis. WHAT?! I told them I would NEVER come here to get any work done on my car EVER again. I was prepared not to pay a cent after they had me wait 5 1/2 hours to simply DIAGNOSE my car, but the manager offered to not charge for the diagnose and asked "will that make you happy?" IT'S THE LEAST YOU COULD DO AFTER MAKING ME WASTE AN ENTIRE WORK DAY! The guy in the parts store even asked me "dang, are they building you a whole new engine out there?" Unbelievable. Don't ever come here! Going to get my throttle body fixed elsewhere! read more

I haven't worked with a better dealership! If you want everything to go smooth and make the whole process quick and easy then ask for Gabriel Perez. Just an outstanding salesman that knows his product and makes sure you know everything about your vehicle. So I would say ask for him when searching for a vehicle. Also Greg Donahue is a great guy that keeps you laughing the whole time your in the shop! What a great experience buying a new truck! Thanks guys! read more

Unbelievable. My Jeep went in for warranty work yet they did not give me a rental until after an entire weekend passed. I get my Jeep returned in about 2 weeks & it stinks of sweaty, dirty men. I recall taking in my mother's Toyota for warranty work & they gladly cleaned the vehicle inside & outside. Why did my Jeep not receive the same service at this dealership when it is indeed WARRANTY work??? I am grossed out at the inhaling of such a stench. It is sad I will have to pay money out of my own pocket to fix this stench. Communication was fine, I'll give them that. Though it seemed like the "run around" of things. read more

Andrew Biggs in Auto Repair was very helpful. This technician went above and beyond to make sure I was able to redeem my rewards in my account. When he had trouble accessing my account he asked for help from his fellow employees. They were all so nice and helpful! Also Brian in the parts shop was also very informative and helpful with all of my questions. Thank you all for your great customer service! Have A Great Day! The Star Wars Lady. read more

Went in just to "look" and drove off with a new truck! Some haggling and it happened, not my first, second, or third time driving a car off the lot but had a good experience thanks to Gabe! Love out new truck! read more

Moss Bros - Car Dealers Near Me - Moreno Valley, California

I had a great time buying my Jeep but the first interaction with the service department was terrible. I had an appointment for Saturday when I check in the manager tells me they don't do that service on Saturday. The manager tells me I have to make an appointment to come back after he goes on vacation. Apparently the entire service area shuts down when he goes on vacation. I am going on a month now without the use of my passenger seat. I aid for the best extended warranty and I expected reasonable service. The last time I took time off work they kept my car for 3 days without working on it. My wife ended up having to go back multiple times to get a simple job done. read more