Sales agent Lorenzo Betancourt was very patient and helpful. He explained every question I had…read morewhich made me very comfortable with my experience. I would definitely recommend to check them out because they are client centered as they ensure to provide an excellent service. Sunnyvale Toyota is where it's at!

Lorenzo and Jose were such great help! Really made me feel comfortable and answered all of my…read morequestions without feeling shy to ask away and they made me feel calm and sure of my car purchase! Great person!

I just bought my first Mercedes-Benz with the help of Alberto and Rudy truly amazing very…read moretrustworthy, Salesman they both helped me out with finding the perfect car for me within my price range and everything that I wanted.I would definitely recommend 100% to friends and family. If you're looking to buy a beautiful used or new car this is definitely the place to go very satisfied very well, gentlemen! Thanks again.

The entire experience was overwhelming. I tried to give it a good shot and be optimistic. We tried…read morea couple cars. In between luxury and work type of car. The cars were ok, can't expect much from a lower end car dealer. We sat down with the guy who goes over all the numbers Alberto. I wanted to test drive because I feel it's important to get the feel of the car before we invest any type of monetary decisions. Especially because of the different ranges of cars we were looking at one luxury and the other a work truck. As soon as we sat down we got a big narrative about how they are expanding and that they don't really need to sell a car to us because they make millions a month. Anyhow the guy also explained to us that you "CANNOT TEST DRIVE ANYWHERE, AT ANY DEALERSHIP", until you agree on how much you want to buy the car for. That caught my attention because we just came from a different dealership and they let us test drive no problem. I had mentioned that to the rep., and he said "I'm not here to argue". I had no intention to argue, I simply just wanted the truth. You can't go around lying to your potential clients like they live under a rock and don't know what 1+1 equals. If I'm going to invest cash and buy a car outright I want to check and test drive. I don't need a "full experience", I was just asking for the basic concepts. Anyhow needless to say, we left. Not buying a car here. Experience was mediocre. Thank you for your reply. I fully understand that dealerships need to make a reasonable profit and that pricing negotiations are part of doing business. My offer was simply a starting point based on my own market research and comparable values. Negotiation is not personal it's business, and I respect that. What I do want to clarify is the sequence of events regarding the test drive. Under standard California dealership practices including verification of a valid driver's license pursuant to the California Vehicle Code §12500 and routine documentation procedures test drives are typically offered as part of the normal evaluation process once a customer expresses interest. In my case, the opportunity to test drive the vehicle was not meaningfully presented until I was already leaving the dealership. By that point, the interaction had shifted almost entirely to pricing. From a buyer's standpoint, it is difficult to align on value whether referencing KBB or any other pricing guide without first being able to evaluate the vehicle through a proper test drive. You mentioned my offer of $20,000 on a $41,000 vehicle. Of course, if a dealership asks a customer what they are willing to pay before the vehicle is fully evaluated, the number may reflect a more cautious position. A test drive and thorough review often help narrow that gap because it allows the buyer to assess condition, performance, and overall value firsthand. Regarding paying cash, I did not expect that payment method alone required a discount. I simply stated that I was prepared to purchase immediately if we could come to terms. I'm not attempting to present an incomplete version of events only my genuine experience as it occurred. I wish your dealership well and hope future interactions with customers begin with the opportunity to evaluate the vehicle before focusing heavily on price.

Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

False advertising at first I offered $8,500 got rejected it's no problem…read more Then when I ask out the door price they bumped the price for 11,500 instead of 10,500 or Obo why put that price there? Waste my time

I just bought a used car from Auto Deal after finding something I was looking for on one of their…read moreCraigslist ads. I gotta say - this was a pretty seamless and straight-forward experience - something which is unusual and rare when buying a used car. Here's what really stood out to me from start to finish: - Greg was quick to respond to my initial text - We arranged a time to meet at his lot and when I showed up 10 minutes early, he was already there. Thanks for being early and not making me wait around on my lunch break. Appreciate you for that big time. - When it came time to deal, we had some negotiation, but it was not high pressure. He was informative and knew the vehicle and showed me how some of the storage and seats flipped up for loading. Very professional, good attitude. - We agreed on a price and sat down to sign paperwork. Wow, this is probably the fastest and easiest car buying paperwork I've ever filled out. He was very organized and presented the paperwork thoroughly and really didn't waste any time. The paperwork exercise literally took 15 minutes total, although he didn't seem rushed, just organized. What a time saver! Sometimes you don't realize how valuable your time is until someone works efficiently like this and it takes much less time than you expected. -I've had the car for a day now and there have been no surprises. I knew a bit about this model car before the purchase and it has lived up to my expectation. The car drives great and is in EXCELLENT condition for being a 100k mile car. It's just what I was looking for and I'm glad we could do a deal. It was very nice to meet you and a big thanks for making everything so smooth and easy!

This company is a one-stop service! The service is in place. You can sell cars and car rental …read more.. and other services. Customer service attitude is also very friendly and very professional, repair shop master also very patient told me the car status. Recommend everyone to this Auto Force, can speak Chinese！ 这家公司是一条龙服务！服务的非常到位。可以卖车买车和租车...等服务。客服的态度也很亲切又很专业，维修车间的师傅也很耐心的告诉我的车子状况。 推荐大家到这Auto Force,在美帝可以说中文。 走时还送了我一份小礼物呢(^^)

Rented the Bmw i8 and it was amazing. The car ran perfectly fine and the owner was easy to work…read morewith. Only thing I had to do was detail/wash the car as it was dusty when I got it. Other than that, seamless and awesome experience.

Wonderful helpers!! Cindy and John got me into my dream car! The experience was so smooth and easy…read moregoing. Traded in my car with east and peace of mind. Thank you Toyota family for making it so easy for me to get into my new car and trade in my old one. I'm loving my new car!

I am writing this to warn others about the service department at Stevens Creek Toyota. My…read moreexperience here has been nothing short of a nightmare. I dropped off my vehicle for a 30k-mile service and recall repairs on 5/21/26. They had a week to order the necessary parts, yet upon arrival, I was told nothing was in stock and that the work would take two days. I accepted a loaner vehicle, expecting a professional level of communication. It has now been two days past the promised completion date, and I have heard absolutely nothing. My attempts to resolve this have been met with total silence: My Service Advisor has ignored all my emails, text messages, and voicemails. The service department's phone line is practically non-functional; calls are immediately dropped without even allowing me to leave a voicemail. Automated "contact" forms on their website have resulted only in useless, generic replies. I am currently without my vehicle, and the dealership has effectively cut off all communication. I have just escalated my case to Toyota Corporate. It is unacceptable that a Toyota-certified service center treats its customers with such total disregard. If you value your time, your vehicle, and your sanity, do not bring your car here. You will be left in the dark with no status updates and no way to reach anyone. Steer clear of Stevens Creek Toyota. [Edit] I am updating my previous review as the situation at Stevens Creek Toyota has escalated from poor communication to deceptive service practices. Following my previous report, I escalated the matter to Toyota Corporate. Only then did the dealership suddenly become responsive, promising that my safety recall repairs were "COMPLETE" and issuing an invoice to that effect on 5/29/26. However, I subsequently received official confirmation from Toyota Corporate that these recall repairs were NOT performed at all and remain outstanding in their master database. The dealership provided me with a document falsely claiming the work was finished, while the manufacturer's records show otherwise. This is not just a communication failure; it is a serious issue regarding vehicle safety and the integrity of service records. If you bring your car here, do not trust their invoices. Even if they claim your car is fixed, you must verify your VIN status on the official Toyota recall website. I am currently demanding an official explanation from the General Manager and reporting this to the Bureau of Automotive Repair. Avoid this service center if you value your safety and honesty in service.

My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

I had heard great things about Diamond Auto and about Alex, so when our family car finally gave up…read morethe ghost, my wife and I decided to check out their inventory. Their website made it easy to narrow our choices down to three cars before we even arrived, which helped take a lot of stress out of the process. When we got to the lot, the atmosphere immediately felt comfortable. Someone greeted us, let us know he was available if we had questions, and then gave us time to look around on our own. The lot was packed with cars, but the team cheerfully moved vehicles around so we could compare our options. They showed us practical features you don't always see on a spec sheet, like trunk space, rear AC vent locations, and USB ports, which really helped us eliminate some options. We test drove two cars, reviewed their deals, and met with Alex, who gave us his card. When we mentioned we wanted to look at other options they were completely understanding and didn't pressure us or ask for our contact information. We stopped by the nearby Toyota dealership since our old car was a Toyota, but the prices there were noticeably higher, even for used models. Two days later, we returned to Diamond Auto to try one more car. Alex even let us take it home to make sure it could handle our daughters' softball gear and our camping equipment. That extra step made a big difference. Once we decided it was the right fit, the financing process was quick and easy. We grabbed bagels next door while the paperwork was prepared, and less than an hour later we were driving home in our new car. It's been a month since we made our purchase and the car has been running great! We event took a road trip from Alameda to Portland and back. We are still thrilled with our purchase and will definitely return to Diamond Auto in the future!

I had a fantastic experience with Jeremy in buying my first used car. He was really effective in…read morefinding a good deal, arranging everything with the dealer on my behalf, answering my many probably annoying questions, and setting up a clean otd price. Throughout it all, I appreciated that Jeremy was knowledgeable, no-bs, patient, and responsive. I never had to communicate with the dealer at all, until I showed up at the dealership for my test drive, where the salesman had all the paperwork ready to go. From test drive arrival to leaving the dealer with my new car, it only took 2 hours, which feels pretty efficient. I don't really understand how Jeremy gets paid because he didn't charge me for anything, but I'm so glad I found him.

In one sentence: VIP CAR BUYING EXPERIENCE. (Excuse the…read morecaps, I want to emphasize how great it was. ) By now, Jeremy helped us buy two cars! One for ourselves and one for our friends. Both experiences were delightful, stress free (who would associate stress-free when you buy a car?) and quick. No hassle car buying - that should be his business's title. He helped us narrow down the list of cars we were looking at and make a decision that worked for us. He also scheduled all the test drives, negotiated the prices, and pointed us to a specific person at the dealership, a complete VIP experience. He did the same for our friends just this week, they bought a great car in a great condition, he negotiated the price down and steered them away from less desirable options. My friend was nervous (just like I was before ) because the process of buying a car is stressful. But after they got into the dealership and the car was waiting for them, they test drove and bought the car. My friend said: who would have thought that I can enjoy buying a car! And that's all thanks to Jeremy. Believe me I'm not hyping him up, he is professional, kind and customer centric. Thank you Jeremy!

I was referred to De Anza Auto Repair from a good friend and my Big Brother to take my 2015 Nissan…read moreUltima in the shop. I was not disappointed they were professional, customer focused, courteous with cool technology. They kept me abreast of my car needs, costs, and items not really needed at this time. They were Honest! The pricing was better than other shops especially Nissan. I had a lot of work done which included the basic maintenance and thus far extremely happy of the work with a guarantee! My baby doesn't make noises anymore because of my new high quality shocks, and brakes. Opinions vary so I encourage you to experience this Stellar Auto Shop De Anza Auto Repair

While a nearby tire store wanted me to drop my car for hours to have a puncture looked at on a…read more*normal* day, De Anza Auto said, "Common over, it'll take about 10 mins." It turned out that the sidewall was punctured and not fixable, but they ordered the same tire and put on the spare for me (no charge). I came back in a few hours and it got done. This is old-school; the way things should be. Then you look around and see a fleet of high-end Mercedes, Audis, and BMWs. And they treated me well with a *Corolla*! This is a *good* auto shop.