I want to give a shoutout to Ateeq for helping me get my CH-R! He was very personable and professional through the entirety of signing off and getting my car. He answered all my questions and went above to help me confirm my choice. Some excellent examples include but not limited to -- bringing a different color just to see if I would change my mind (even if it meant he had to cross the street), ensuring we had water, checking in with us to make sure we were doing well, and providing thorough answers. I didn't feel pressured to make any decisions, and it was easy to establish a solid rapport. Management should do everything they can to make sure Ateeq stays at Toyota Sunnyvale. I, along with my partner, will definitely be coming back to Ateeq should we get another Toyota car. Thanks for your help, Ateeq! read more

Johary at Toyota Sunnyvale has provided exceptional service every time I have worked with him. As the service manager, he has had to help me navigate issues with my Mirai, and he has always done so with patience, professionalism, and care. He has a gentle, reassuring disposition that immediately puts you at ease, and he takes the time to make sure everything is handled properly. Johary is efficient, dependable, and true to his word. You can count on him to deliver exactly what he says he will. I truly appreciate his professionalism, kindness, and outstanding customer service. I highly recommend working with Johary and the Toyota Sunnyvale service team. read more

Just purchased my second Toyota and the experience was even better than my first car purchase in a different state (which was already pretty good). I was super lucky to work with Amir K who was just really patient and kind. I was in a time crunch and he made sure everything was handled super efficiently so I can leave on time. Transparent pricing was set upfront and it was just a great car purchase experience overall. Cannot recommend more! I also happen to use Toyota Sunnyvale for my first car servicing which has also been good experiences over several years. read more

I bought oils here at the parts area since I've been getting my maintenance done here. This is my first time buying parts from here too. I came here when I was in the area even though I am based in Milpitas. When I bought the container, I noticed that the top flaps were already opened but did not pay any attention to it since I thought the worker just opened it to check to see if it was still full. It wasn't until I got home and inspected it and saw that I didn't even get all the bottles I'm supposed to get. You're telling me that I roughly paid $45 for 5 bottles when I should've gotten 6??? I'm writing this review for the future customers so that they're aware but this is really unprofessional from this business. read more

Toyota Sunnyvale - Car Dealers Near Me - Sunnyvale, California

Absolutely horrible experience with the pre owned sales manager Amir. Very Obvious & apparent racial animus. We drove over an hour to test drive a 55k dollar truck and as soon as he seen my wife and I, me. A 61 yr old black man and my wife a 50 yr old black woman he couldn't not hide his disappointment. Which was extremely telling and very shocking to us being that he is as melanated as I. The entire dealership has a very negative unfriendly vibe, when we arrived waiting for Amir, 10-15 mins being stared at and still not one single sales person even spoke. Shame on the whole dealership. Less than 1 star for me . read more

Toyota Sunnyvale - Truck I was gonna buy!!!!! - Car Dealers Near Me - Sunnyvale, California

A 50-Day Nightmare That Should Never Have Happened Buying a vehicle worth over $70,000 should be an exciting experience. Unfortunately, my experience at Toyota Sunnyvale turned into a 50-day nightmare that caused unnecessary stress, wasted time, and frustration. I purchased a 2025 Lexus TX 500h F SPORT and traded in my Tesla. From the very beginning, my salesperson, Haseeb (Hasibullah Amarkhail), left me disappointed. He couldn't answer basic questions about the Toyota credit card and actually told me to look it up online myself. Even more concerning, he couldn't clearly explain the features of the vehicle he was selling or answer simple questions about the Lexus TX. I expected my salesperson to be knowledgeable about both the vehicle and the financing options. Unfortunately, that wasn't the case. The biggest problem happened after I took delivery of my vehicle. Toyota Sunnyvale did not pay off my trade-in loan in a timely manner, which caused $980 to be automatically withdrawn from my bank account through my existing autopay. That payment should never have happened. Instead of taking responsibility, Haseeb blamed me and said it was my fault because I hadn't canceled my autopay. When I told him I was planning to file a complaint because I was being denied reimbursement for money that was withdrawn due to the dealership's delay, his response was: "That is entirely your choice. Best of luck." I was honestly shocked. Instead of trying to help resolve the issue, I felt dismissed. Over the next 50 days, I spent countless hours trying to get this resolved. Almost all of my communication with the dealership was through phone calls and text messages, and I constantly had to follow up myself. I shouldn't have had to chase the dealership for nearly two months just to recover money that should never have been taken from my account. The only reason this issue was finally resolved was because I scheduled a meeting with the dealership director. Unlike my salesperson, the director listened carefully, reviewed everything, acknowledged the situation, and reimbursed me the full $980. I sincerely appreciate him for taking the time to make things right. However, the fact that it took 50 days, countless phone calls, text messages, and an in-person meeting with the dealership director just to resolve such a straightforward issue speaks volumes. If you value your time, expect professionalism, and want a stress-free car-buying experience, I cannot recommend working with Haseeb based on my experience. I strongly encourage requesting a different salesperson. I eventually received my money back, but it came at the cost of 50 days of unnecessary stress, frustration, and wasted time. No customer purchasing a new vehicle should ever have to go through an experience like this. I truly hope Toyota Sunnyvale invests in better training, stronger product knowledge, improved communication, and greater accountability for its sales staff. While I appreciate the dealership director for ultimately resolving the issue, my experience with my salesperson completely undermined my confidence in the customer service I expected from this dealership read more

Expensive. New owner, raised prices to pay off the purchase price. Toyota antifreeze Stevens Creek Toyota parts: 21.xx, Sunnyvale Toyota identical part: 28.xx. Careful out there. Gougey. read more

I came here with my friend who was ready to buy a new Prius. We had the BEST experienced with James Tran. He is amazing, and I would absolutely buy a car from him again!! We actually were getting the run-around at a different Toyota dealership (they sold the car while we were looking at it!) so I called and asked if the model we wanted was in stock. James said yes and promised to hold the car for us. He was true to his word. And really nice and fair when it came to negotiations and valuation of the trade-in. Plus, he's just honest and up front and funny. It did take a while for all the paperwork, of course, but he made it so pleasant. I cannot recommend him highly enough! read more

If I could give this place zero stars I absolutely would. I have been a Toyota customer for about 10+ years and I've always had good service and nice, helpful people helping me while I am there. However the most recent time I went there was absolutely THE WORST. I showed up to drop off my car for a regular maintenance check. In the past I have always had great sales associates who are super caring and thorough in explaining what is needed for the maintenance and what is extra or recommended. Well not this time. The person I had was SUPER stand off Ish and just wanted to make a buck. He basically lied to me and said that all the things he listed for the maintenance were required when in fact they are not. I found out about that the hard way. He definitely was sneak and deceitful, and lo and behold little ol clueless me having that trust in Toyota all these years was like oh ok I guess he is right and all these services as needed for a "big maintenance check" of my car. No no no my dear they are in fact NOT!!! So please learn from my mistake and make sure you are properly informed and EDUCATE yourself as they will do whatever they can to make $$$$ I got home and I checked the Toyota owners manual and the regular maintenance check and turns out only 4 services were needed!!! So they lied!!!! So please please educate yourself. He'll, even check on your phone or ask Chat GPT to fact check what they tell you because if you have anyone like the person I had they will try to squeeze out any extra money from you. Anyway, after I realized that in fact they had lied and these services were not required that they had me pay for a WHOLE more then necessary, I waited for him to contact me. They always would contact me to check in my car. And they did not up until 6pm. So let me get this straight you worked on my car all the way from 10 am to 6pm??? Yeah no. That is super unprofessional. I then went back the next day to talk to the manager before picking up the car. He was not there so I had to come back the following day. I did speak to someone super kind and helpful. They sympathized with my experienced and also said that this person who was helping me was known to be a "bad apple" and has done this before to many customers. Well there you have it. Toyota now hired bad apples that don't care about their clients and will deceit and lie to get whatever they want. WOW. So I went back the following day to talk to the manager. He honestly couldn't care less. I explained my situation and experience, and he basically defended this bad apple and said that he would have done the same thing. I was like wait you would have lied and deceived your client??? My mouth was agape from this, and he is supposed to be the manager ? I asked if there's anything he can do, I mean I was lied to about what was required and paid for something that I was misled. He said the closest thing he did was give me a "coupon" on the final amount. WOW. Absolutely ridiculous. Toyota, I am super disappointed and enraged. I have been a super long term customer for years andNEVER ever had any issues like this. The people working there and assisting me have always been super kind, friendly and really cared about their clients. Not anymore. This experience has really changed my view of this company and honestly, I'm not sure if I'll be back to this location. So if you are thinking of coming here just please educate yourself, be aware that there are a few "bad apples" who will say and do anything to get you to pay more then you need to. Please fact check whatever they say, DO NOT SIGN ANYTHING ON THE SPOT. Take a second to go and review what they have written up and fact check it via a spouse/friend or even he'll Gemini or ChatGPT. Make sure you have an idea what is required for your maintenance check and educate yourself before coming. I really hope that Toyota addresses these "bad apples" that are souring the company and its reputation. I hope that they will prioritize customer satisfaction and support as opposed to being deceitful, misleading their customers and saying absolutely complete lies and not caring at all about the customer. read more

This is my second time experience at the Toyota Sunnyvale. I went once and we purchased a Toyota Camry for my friend and it was a really good experience. Today they had free hot dogs and the person who helped us today was Jose. He was wonderful and although we didn't come home with a car today he made us feel welcome. We appreciate his time and effort he put into our situation/questions. read more

Toyota Sunnyvale - Toyota Mirai - Car Dealers Near Me - Sunnyvale, California

"I highly recommend Ateeq for his outstanding customer service. I recently bought my Toyota Tacoma, and he made the entire car-buying experience smooth and stress-free, leaving me completely confident in my purchase. If you visit this dealership, Ateeq is your guy!" read more

I had a great experience working with Lorenzo Bentancourt at Toyota Sunnyvale. From the start, he was incredibly friendly, patient, and very informative throughout the entire process. What really stood out to me was how genuine he was you could tell he truly had my best interest in mind and was focused on helping me get the best deal possible. He was super transparent, answered all my questions clearly, and never made me feel pressured at any point. Overall, just a really cool and easy person to work with. If you're going to Toyota Sunnyvale, I definitely recommend asking for Lorenzo. read more

James Tran was amazing to work with! He provided very detailed explanations every step of the way, and we had such a fun time chatting with him between the paperwork. Thanks for the great experience! read more

Oh, where to begin... I would give this place 1 star, but at least they have a coffee machine and a bathroom. To start, our salesperson (whose name I will keep to myself) was a very nice person. However she doesn't seem to know anything about cars or she is very new. Simple questions and everything is "I don't know". What is the mpg after full electric... has this car only been in California... what is the warranty... "I don't know". She then has to flip to her iPhone to look up the info and then forgets the question. That is only the sales part, wait till we get to documentation to actually buy a car. Bad communication, flip flops on what is needed, grabs help and they give you some other answer. It's a little weird that the company pushes hard for you to finance with TFS or even one of their dealer finance banks. If you pay cash, well a check because they don't take cash, you fill out a credit application. I get in theory why this is needed, but you can't come up with a different document? It has credit written all over it. Granted there isn't SSN, but still, name, address DOB. Even calling the GM over to explain, doesn't get you an answer that quite makes sense. However car was purchased due to the color, but other dealers have roughly the same price for the same car. Yes, they will say oh, but is it the same car with the same features... most likely yes. Very disappointing experience and even though this dealership prides itself on a different customer experience meaning you have the same sales person throughout the whole buying process, it still feels like the old car salesman days. Keep in mind basic sales training would be to greet a customer and shake their hand before and after the sale, we got neither. I guess it's all about the sales for this place, common courtesy is dead once money is in the pocket. Will never return and would highly recommend you shop elsewhere. Will not get the car serviced here either even tho apparently there are 2 included. read more

Toyota Sunnyvale - Car Dealers Near Me - Sunnyvale, California

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Just wanted to give a shoutout to Jerry Chen at Sunnyvale Toyota. This five star rating is for Jerry! He's awesome and I hope you could work with him to find your next dream car! I was not so impressed with the sales who I bought the Sienna with. Had to pull the trigger because there was not enough inventory on the market. We were given the incorrect info, and we have not received the registration sticker one month after the purchase. Although I didn't get to know Jerry sooner to work with him directly, he still helped me and pointed me to the right contact after I dmed him via social media. Jerry is bilingual and posts latest inventory on Little Red Note. 如果您需要中文服務, 歡迎直接聯繫Jerry Chen read more

Toyota Sunnyvale - Car Dealers Near Me - Sunnyvale, California

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The service advisor John Biala very friendly, attentive and patient. As for the service tech assigned to check and replace car battery, I'm not sure if it's against Toyota policy to clean the area worked on. But as a service tech myself I would've took pride in my work and cleaned up excess dirt or cleaned up mess I make. But overall okay work. read more

Toyota Sunnyvale - Car Dealers Near Me - Sunnyvale, California

Took my car for service. The rep (Tony) was not a very pleasant person to talk to. Seemed rude and unhappy to work there. Get a different job if you do not want to "provide customer service". I will be taking my car to Steven's creek instead of here from now on. read more

Thank you to Adela R. The sales manager for all her help with assisting me on purchasing my new car. She has great customer service and had a lot of patience with me. read more

Previously, this was my go-to location for service for two of my vehicles. Even though they are sometimes overbooked and slow, I bought multi-year service plans from them because of their honest prices. I was even looking into buying my next Toyota from them. That has gone out the window with two recent incidents: 1) I was quoted over $3000 for a new service plan for my Camry. This included replacing many types of fluids and parts which are not necessary. When I asked why this was over 10x my previous plans, I was immediately offered normal oil change + maintenance plans for ~$300. I do not blame the advisor here, as I see several reviews complaining about the same issue. I believe this is a recent policy change by the leadership of this dealership. 2) After my last service on my Sienna, I came in because there was a rattling noise on startup. I later learned this is a common issue with Toyota and Lexus. The dealership charged me $270 for a diagnosis. After this, I was quoted $800 for repair of the servo motors. Then my advisor Tony ghosted me for 3 days. I had to contact the dealership several times to get another advisor, Melanie, to give me an update. She said there was a misdiagnosis, and that the blower assembly had to be replaced for $3k, including $1300 + tax for the part. The part is lasted as $1073.01 on their website: https://autoparts.toyota.com/products/product/blower-assy-8713006410 When I refused, I was offered $2550, which I also refused. When I came to pick the car up, I was surprisingly asked to pay $540, exactly double the original diagnosis fee. When I asked why, I was told I had to pay the fee to get my car back. Since I need the car for work, I had no choice. In summary: * Charged 270 to diagnose a common issue, instead took 3 days. * Misdiagnosed and overcharged on the replacement part. * Charged two diagnosis fees due to their own misdiagnosis. Note that only these techs have serviced my car, so there is a high likelihood that the issue was caused by them. Although I still have 2 years of service plans left with them, I will likely have to eat the cost since I can no longer trust their word. read more

DO NOT GO TO THEIR SERVICE DEPARTMENT ! Their up-selling practices have gotten out of hand. I recently had my car serviced. They recommended almost $1,000 of urgent repairs (3 items) and and additional almost $2,000 of recommended repairs (5 items). I took my vehicle to reputable Toyota mechanic. The mechanic that did an independent inspection, and was also given a copy of my Toyota service history, and recent service report. He noted that Toyota Sunnyvale, did not do, some of the recommended service at 120,000 miles. Only 1 item needed to be repaired (less than $200). Toyota charge would have charged $442. Many of the items that the Toyota Service Dept recommended were based upon car age/mileage and not inspection. Toyota said my wipers needed to be replaced and recorded this as a "red" item (urgent repair - $162). My wipers are new. Wheel alignment was also recommended ($200). My tires were replaced by a third-party recently and the wheels were aligned. The Toyota Service representative refused to provide me with a copy of my service record, saying that this was Toyota's property. I got my full service record on-line. BEWARE. read more

Elmin was incredibly helpful, professional, and patient throughout the entire process. Whenever I had a question, he took the time to find the answer and make sure I felt confident in my decision. If you're looking for a new car, he's definitely the person to work with! The rest of the team at Toyota Sunnyvale went above and beyond as well--special shoutout to the detailing department, the manager, and everyone who worked hard to make this a smooth and positive experience. Thank you all! read more

I went to Toyota of Sunnyvale last Saturday to browse the cars. On Monday I decided to purchase a new Corolla. JJ the sales guy made it so easy , I also traded in my SUV. JJ made is possible for me to get a great car. It's amazing on gas mileage, and the back up camera is my favorite. Thanks again JJ !!! read more

Toyota Sunnyvale - New Car - Car Dealers Near Me - Sunnyvale, California

Tiffany in parts and Ahmad in car sales are fantastic . I would highly recommend this dealership to anyone. Don't waste your time at other dealers. This is the right one! I drove in. Got a fair trade in price on my Prius. Bought a Toyota crown. All with in less than 3 hours read more

Sales agent Lorenzo Betancourt was very patient and helpful. He explained every question I had which made me very comfortable with my experience. I would definitely recommend to check them out because they are client centered as they ensure to provide an excellent service. Sunnyvale Toyota is where it's at! read more

I had a major sticker shock moment while getting my maintenance service quote. There should be no one in this city or this world who agrees to spend thousands of dollars at one time for an older car for a regular service. Also, I did decline all services and had to wait for my car to return back to me and there were a group of high schoolers (employees) standing around not being helpful. Zero stars. I will never return. I found a new place instantly near by and upon my arrival there was another customer that left Toyota. I wonder why? read more

Service technicians seem not to honor the smaller jobs that's apart of protocol. Topping off fluid is a small matter but this shows a lesser attention to detail. BEWARE read more

Toyota Sunnyvale - Car Dealers Near Me - Sunnyvale, California

John, the service advisor, is great! He took excellent care of my car during servicing. I highly recommend Toyota Sunnyvale for servicing and for buying your car. -Madhuri Bhalerao read more

I had a tech issue my Corolla Cross hybrid. The screen was suddenlly totally different from yesterday. I drove in and parke in the customer lot. As I entered the "sales" door, there were four eager young people there to intercept me and ask if they could help. I said "Yes, I have a tech promble". At that time three of them disappeared, but Jasmine offered to try to help, even though she prefaced her aid by saying she wan't sure she could. I am the exact opposite of a "techy" and I don't know what she did or how she did it, but she fixed the problem. Her openness and willingness to give it a try are commendable. It was another example of the service I've received there for over 21 years. read more

I'm very disappointed by my repair experience here. I had an unexpected engine malfunction and, not knowing a good mechanic in Sunnyvale, I brought the car to Toyota Sunnyvale because dealerships tend to be more expensive but reliable. They did fix the problem I came in for, and I'm satisfied with the repair itself. What I'm unhappy about is the additional $3,000 worth of services they recommended on top of the repair. I was told these recommendations were "based on time and mileage." When I checked them against Toyota's published maintenance schedule and against the technician's own Multi-Point Vehicle Inspection, that didn't add up. Most of the items they recommended are listed in the Toyota maintenance guide as "Inspect," not "Replace." That means they are only replaced if there's an actual issue found during inspection. My car is nowhere near the mileage where these items become mandatory replacements, and the inspection did not show problems with those systems. In fact, the inspection showed no leaks, no contamination, and no wear that would justify major fluid flushes or drivetrain services. Several other recommended services only apply under special operating conditions -- things like frequent off-roading, heavy towing, or commercial driving. None of those apply to my car. Two of the recommended services aren't even part of Toyota's maintenance schedule at all. They're only needed if there is a specific malfunction, which my car did not have. When I reviewed the technician's Multi-Point Inspection report, there were exactly three minor items marked as needing attention. They are simple things that can be done at home in a few minutes for around $10-20 each in OEM parts. Even at dealer labor rates, those three items accounted for roughly $500 of service -- and that's the only part of the recommendations that matched the technician's findings. To summarize: * $3,000 in recommended upsells. * Only $500 had any basis in the technician's inspection -- and none of it was urgent. * About $300 wasn't in the Toyota maintenance schedule at all. * The remaining $2,200 is only needed if an inspection shows problems -- and mine didn't. The repair I came in for was handled correctly, and to their credit, the service advisor wasn't pushy when I hesitated about the extra services. However, the list of recommended services itself was excessive, and not aligned with Toyota's maintenance schedule or the technician's inspection report. I'd encourage customers to double-check any recommended services against Toyota's official maintenance guide and their own inspection results so they can make informed decisions. read more

Melanie S is always on top of her game! She always provides great customer service and gives honest advice regarding my vehicles! Tanya is always so welcoming, she takes the time to engage with the customer to give a more personal interaction. She is also good about being prompt and paying attention to the customer. read more

If you are trying to reach a Service Advisor at any time via phone, forget it. You Select the service department, but some random person who is not in the service department still answers the phone and then just transfers you. It's a completely pointless job because they can't help you with anything but transfer you! Once they do no one answers in the service department ever! I've called on different weekdays. I've called several times a day. I've called at different hours of the day. If you leave a voicemail No one calls back . Or you get that annoying text message sent to you saying that you can text us with your question and will be happy to answer. Again Nobody even responds. I don't know if this dealership is under new management or ownership, but it has changed drastically since they had the remodel whenever that was sever years ago. I used to bring my car here for Services, but now that I can't even reach anybody to ask a question or get a price quote and every time I do go, they try to add on everything under the sun. if you pay by credit card, you have to pay a percentage of the total amount due as a additional fee. So you better start carrying thousands of dollars worth of cash when going to pay for your car services and repairs. But quite frankly, if they can't even be bothered to answer a question for a customer I don't know why I should continue going there. With cars becoming so expensive, you would think they would do more to treat customers just with the bare minimum courtesy and not waste their time. read more

This is for their service department (my last experience with their sales department ~4.5y ago was good). Took my RAV4 Prime with very low mileage (23k) for its age (4.5y). They recommended several unnecessary services and quoted way over market rate (even for dealers) for those. Also lost a lug nut, claimed that it was missing when the car came to the workshop (the last time anyone did anything with the wheels was them at the last service ~6m ago), and delivered the car with a missing lug nut! read more

Walked in with no appointment to see a car on the website. "JJ" Jehad Shehadeh greeted me and was ready to find the car and show it to me. JJ made the process stress free, no pressure, no cocky attitude. Very friendly, talkative, engaging, and he is the only person I had to deal with from start to finish. Most dealerships take hours and pass you around between sales and finance/business managers. JJ did it all. The digital paperwork did take some time, but I didn't feel like anyone was wasting my time, I didn't even look at the clock while waiting. I was pleased with the process, purchase and trade-in numbers, and got a very nice car that I had been in search of for a while. Toyota Sunnyvale is definitely worth a visit if you're shopping for a Toyota or a nice pre-owned vehicle. read more

Walked in to inquire about a few cars posted online in their inventory but it appears those were already spoken for so it's definitely a good idea to call ahead to confirm if their website is accurate. I was directed to speak with James who was candid about their vehicle availability; he showed me what units were available, on the way, or in the build phase. I appreciated the swiftness of our conversation and being able to know the status of their unit availability. This store seemed fairly busy that day with a lot of service customers and some purchase customers already interacting with salespeople. read more

Want to acknowledge Syanne Munoz along with their staff of Toyota Sunnyvale for a beyond service in supporting and helping us get a new 2025 Tacoma truck on 11/10, she was very helpful, patient with all our questions and took her time in answering out questions. We came to get a different vehicle on site and gave great recommendations on other ways on special deals going on at the moment. We test drove the vehicle we came for but also didn't want to leave without further exploring the deals she recommended. So we asked more questions, got the truck my wife&i ended up choosing, and we drove off after a few hours of paperwork&very excited. So if ever in the market to buy a new vehicle, please go Toyota of Sunnyvale, you won't be disappointed. read more

Toyota Sunnyvale - Car Dealers Near Me - Sunnyvale, California

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Even though I didn't end up purchasing from Toyota Sunnyvale, Astraea Tay was a pleasure to deal with and was incredibly helpful, supportive, and responsive in the process. read more

On Thursday Dec 4th I came into Sunnyvale Toyota to have my mom's 2025 Camry serviced. I was attended to by Benjamin Bailey. I would like to commend him for his outstanding service! He and the manager Johary went out of their way to help me remove a blue paint stain from the back of my mom's car.See attached pics. Looks like a brand new car! I will always rely on Sunnyvale Toyota for my car maintenance services! read more

Toyota Sunnyvale - No more blue paint! - Car Dealers Near Me - Sunnyvale, California

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Shout out to Joanne! I purchased an oil package from Toyota while getting an oil change in 2023, but about six months or so later I sold my car. Later, I began receiving text messages saying my old car was due for an oil change, and that's when I remembered I hadn't even used the oil package. I had previously called their online number, but the staff member I spoke with at that time wasn't helpful and left me feeling unsatisfied; she kept saying she didn't know instead of trying to assist me. On a different day, I called again and was fortunate to speak with Joanne. She went above and beyond to help me and was able to issue me a refund. Toyota needs more staff like her! If you don't know the answer, ask someone else who does--thank you, Joanne! read more

My wife and I purchased a gently used Toyota Mirai in January 2024. It was a late-night deal, and we didn't notice until several days later that the passenger side mirror didn't match--it clearly didn't belong to the car. We contacted our sales rep, who assured us he'd take care of it. About a week later, we brought the car in for what we thought would be a quick fix. After being told the vehicle was ready, I picked it up. It had been a long day, and I was in a rush--I glanced at the mirror and drove home. The next morning, I took a closer look and realized they had only swapped part of the mirror skin. The rest of the components were still mismatched. I called multiple times and was repeatedly promised it would be resolved--but nothing happened. While scheduling routine maintenance this month, I decided to try again. I was again promised it would finally get fixed. I left the car for two extra days to give them time. When I returned, I was told they still couldn't fix it and now needed to replace the entire mirror, but had no ETA for the part. Heartbroken--again. On top of all that, I had picked up a loaner car from them at a cost. I returned home disappointed yet again, only to get a call the next day from the rental department saying they had made a mistake when scanning my card and needed me to come back to pay. I told them I'd pay when I came back to finally get the mirror replaced. The best they could do? A $20 discount on the rental. Terrible, unreliable, and incompetent service. I expected much better from a Toyota dealership. read more

Toyota Sunnyvale - Car Dealers Near Me - Sunnyvale, California

I want to share my experience so other customers--especially those who aren't car experts--don't repeat my mistake. During my recent visit to Sunnyvale Toyota for the routine 35k maintenance on my 2018 Corolla XLE, the service advisor, Ivonne, presented three pre-packaged "maintenance options" priced around $2,000 (Preferred / Value / Minimum). I later learned that none of these are Toyota factory-recommended services. They are dealer-created upsell bundles packed with items Toyota does not require at this mileage. These packages included things like fuel system cleanings, throttle body cleaning, coolant flushes, and various additives--high-profit services that are usually unnecessary. In reality, the official Toyota maintenance schedule for my car is far simpler and much cheaper. At 35,000 miles, Toyota only requires checking fluid levels, inspecting wiper blades, rotating the tires, visually inspecting the brakes, and replacing the oil only if 0W-20 wasn't used previously. Because I believed I was required to choose from those three options, I ended up selecting the "Minimum" package. In hindsight, this was also part of their upsell trap. The worst part is that after the service was completed, I reviewed the details of the $2,000 "Minimum" package and realized it doesn't even include a basic oil change--meaning the engine oil was never changed at all. I also checked the inspection report and discovered that the battery test had failed, yet the advisor never mentioned it. A failing battery is a genuine safety concern, and not informing the customer is unacceptable. It genuinely feels like they don't care about the actual condition or safety of your car; they only care about selling overpriced packages. To be fair, this problem isn't unique to this dealership. Many U.S. dealerships pressure non-expert customers into expensive "packages" that sound official but are not part of Toyota's real maintenance plan. If you're reading this, please protect yourself: 1. Always ask for the official Toyota factory maintenance schedule 2. Decline any package involving "cleaning," "flush," "induction," "conditioner," or "additive" unless you independently verify it's needed 3. If you feel rushed or things aren't clearly explained, walk away 4. Request the inspection printout before approving any service I've opened a formal case with Toyota Corporate so they're aware of how this dealership represents its services. I truly love Toyota cars, but customers deserve honesty and transparency. Please stay informed and be careful. read more

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