Place has gone into disrepair - garbage all over the place and looks like it's been there along time. Renovations that have been taking 4 years but nothing looks touched. Construction debris all over. Leaking roofs. Place is an all out mess and rooms are so outdated that even my great grandmother would say it's disgusting. Looks like no one cleans, mops or even stays here. Even parking is hazardous, huge potholes in road, no or very few lights, dark dingy and horrible. Pool paint chipping, roof leaking, hot tub broke , cleanliness a DEFINITE issue. No security, only fast food places nearby to eat. Would not recommend at all even 1 overnight stay read more

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This place keeps getting better even during COVID-19 they were up and running. Everyone from from desk to restaurant to housekeeping are extremely friendly and accommodating. Place was super sanitized our double room villa was extra clean. Rooms were updated new floors tv etc We were able to eat at the 1221 Cafe, they had a modified menu and tables were spaced out to follow social distancing. Inside pool, outside pool and gym were open. We are more than happy with this place! read more

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My family came here for the 4th of July weekend. We didn't have high expectations based off of older reviews. This place has a lot of potential. I can tell that our rooms were renovated (minus the kitchen which was pretty dated but nonetheless functional). Many of the activities that were advertised on the mountain laurel website were not available during our stay (for instance, horseback riding, mini golf)- perhaps because of the holiday? This was disappointing as many activities outside the resort were sold out and we wanted to do a little more than just sit in the pool. I appreciated that there was a DJ on the patio area for the holiday since there was not much else to do. I'm not sure I would consider this place a "resort" by any means. Pros: -Comfortable beds. -2 bathrooms (we had a 1 bedroom suite). -Functional kitchen with provided pots/pans, cutlery and plates/cups. -The pools and hot tubs were clean. -Beautiful lobby. Cons: -During the current pandemic, there are signs up in the shared areas (lobby) that masks are required, however this is not enforced. -Our kitchen did not have soap/sponge for washing dishes nor a baking tray for the oven. -Outdoor patio areas need updating (200 level - ground was uneven, sliding doors often get stuck, difficult to lock which potentially leads to safety concerns). -As someone who is sensitive to secondhand smoke, I did not appreciate that people were allowed to smoke by the outdoor pool. -Pull out couch bed was extremely uncomfortable. -Outdoor tennis court/basketball court needs updating. The ground is very uneven and not safe for legitimate exercise. The gym is decent, however. -Pool opens pretty late (10 am). -No AC in the arcade room. Arcade room is small- not many options for actual games. Air hockey table did not work. -AC was functional but unfortunately smelled like mold and needs to be cleaned. This was uncomfortable to sleep next to. -TV was not set up. I had to set up/install the Netflix on roku on my own. -Not enough seating options outdoors- during my stay I was unable to find a lounge chair to relax on by the pool and also on the patio area. Not a huge deal, but annoying. -The walls are quite thin and you can hear people in the hallways. Not ideal for light sleepers. -Advertised activities were not available during our stay. -Not the cleanest of the hotels I've stayed at. Random stains were located around the suite- made me wonder how much attention to detail is required for cleaning here. (Beds and bathrooms were clean but there would be random stains on the lamp, curtains, ac) Despite all the cons, we still had a good time. I would probably return if ML continued to modernize. For the price and current setup of the hotel however, I wouldn't return. read more

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This review is about the timeshare division. Customer service is horrible, they are never at the office and when they do answer the phone they are rude and don't have internet so you can not deposit your week. I have been trying to deposit my week for an exchange for 2 days with no luck. However the bill is always on time! read more

The hotel was actively under construction while we were there. Dust from construction was everywhere. The breakfast was set up over an hour late. We planned on staying two nights but checked out after one telling them why and check out and confirming we would only be charged for one night. They still charged for two. Multiple calls to try and straighten out. read more

Nope. The only way to renovate this place is with a bulldozer. The staff was rude - from the front desk, to the bartender, to the hostess. All of them. My shower had 1 temp - hotter than the sun; literally scalding and unusable. I went to the front desk to ask if there's another room that I can shower in. I was told they are completely full. The place was a complete ghost town. So I asked, really?completely full? Then he said, either occupied or dirty. Dirty I believe. Hey guys, If you don't know how to run a hotel, don't. read more

Mountain Laurel Resort - Resorts Near Me - White Haven, Pennsylvania

STAY AWAY. SCAM!!! This hotel is a dumpster fire. I brought in a group in January. They had not paid a heating bill so the heat company had the heat shut off. They barely got the heat on in time, but it still took a long time for the heat to get started and a lot of my guess slept without heat. The ballroom that they were supposed to arrange was not set up, and also had no heat. Many rooms were still dirty from the previous guests and had no room service in there to change the sheets or clean out the garbages. Management is completely unresponsive and it appears like the owners inexperienced nephew is trying to run the place, very incompetently. Neither me, or any of my guests would stay there even if it was offered for free. read more

**MUST READ**MOUNTAIN LAUREL**TIMESHARE REVIEW (INTERVAL)* FAMILY WITH 3 CHILDREN AGES 11,6,3 THE PLACE IS MORE LIKE A MOTEL THAN A RESORT AND SPA - We were shocked on how run down this place is. Lots of mold, leaks, rust, cracks, and just major wear and tear everywhere you look from the parking lot, hallways, bathrooms, pool, and the building is literally falling apart. And that is the main issue with this place - the structure is just too old that you cant just hide it with new appliances and a new lobby. They have a sign that says they are going through renovation but we didn't see any evidence of it happening. I'll let the pictures speak for themselves. THE STAFF - Not sure what the deal is with interval and this place but we had the worst customer service experience here even before we begin our vacation. Two days prior to our arrival, the staff at Mountain Laurel (Charlene and Kelly) advised us that they don't have a room for us and that we were on a waitlist. They said they are working on it. We were shocked as we booked this a month ago and we have a confirmation both from interval and Mountain Laurel. Who does that to a guest letting them know two days before they arrived that they don't have a reservation with no apology whatsoever. They basically ruined our vacation even before it started. Again, we do not know the deal is between them and interval but interval confirmed our reservation. We didn't want to drive 9 hours to Pocono with little kids not knowing if we have a room or not. Nobody offered any explanation and nobody apologized from Mountain Laurel about this very stressful situation. Kelly, Charlene, Rhonda who promised to call us back never did. Everyone seems to very eager to go home and leave the next person in charge to deal with the issues. We followed up with Matt who were kind enough to call us back at 12 midnight for an update and confirmation. Matt reassured us that we have a room. THE ARRIVAL -10 PM - You would think that after all this, the staff would try to make amends and make you feel better. It got worst. Kelly (asst. manager) who happened to be at the front desk could care less and handed over two keys to my wife - no maps, no directions, no extra key to the back door, and no pleasantries whatsoever! My wife was overstressed after travelling for 9 hours so she walked out. I went in and found Matt and he was helpful giving me directions, map, and the extra key to the back door. We were put on basement level 3 as far away from the lobby. NOTE: You need an extra key if you're going to park on level 2,3,4 something that Ms. Kelley didn't even bother to mention to my wife. THE UNIT (ONE BEDROOM SUITE) - We can see some new upgraded appliances but plenty of rust and mold in the room. Forget about view because there's none. The room wasn't clean properly with grease stains on the coffee table and floor and even the towels were dirty. The patio is full trash and growing weeds. I'll let the pictures speak for themselves. THE AMENITIES - You have to pay for every thing you want to use - ping pong, billiards, arcade. My kids enjoy the pool but the outdoor is full of dead and live bugs. And the indoor one is just really old and neglected including the bathroom. THE RESTAURANT - The food (meh). The service very slow. Well lets just stop there (sigh). THE NEW OWNER - HIGHGATE SHOULD RETRAIN THEIR STAFF ON CUSTOMER SERVICE! THE GENERAL MANAGER APRILL PERUGINOE SHOULD BE AWARE OF HER STAFF'S UNCARING AND UNPROFESSIONAL OPERATION. WE COULD SEND A LETTER TO THE SVP OF OPERATIONS AT HIGHGATE FOR THIS BUT WE WAISTED TOO MUCH ENERGY ON THIS ALREADY. WE'RE CONSIDERING CUTTING OUR TRIP SHORT. HOPEFULLY THIS REVIEW CAN HELP OTHERS OUT. GOOD LUCK!! (It seems there is a limit on photos - we have pictures of molds, water stains, crack, rust and grime. Too much to upload here but heres vids https://youtu.be/0CPKzmccjq8 https://yelp.to/qTKq/6NNHC0eDJY https://youtu.be/klYDcYVP_Kw read more

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Although some of the staff was "sort of" nice, the place was a outdated, the hallway smelled like cigarettes, the pool was dirty, the ice machine broken, one of the hot tubs also broken, the other was dirty. The beds were definitely not queen size and they were worst mattress i've ever slept on. The mattress was ripped, the sheets were old and rough, the towels were old as well. The shower was also broken. The TV was from the 90's. There was also no way to make a local call; they attributed that to "the charges" whatever that meant. There was NO WIFI. Overall the "resort" needs to be updated. It felt like i was in a 80's TV show. Not a horrible experience but definitely not worth the price. read more

Mountain Laurel Resort - Resorts Near Me - White Haven, Pennsylvania

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We stayed here for one night last week. Our experience was far from happy. We had booked a two bedroom suite. The balcony was strewn with broken glass. When we reported it to front desk we were told that housekeeping would be asked to take care and that was never done. The microwave was not working. Our booking cost was inclusive of breakfast and in spite of that the front desk people were talking about charges during ordering, while serving and we had to show proof all the time. The access path to the miniature golf and the archery was very badly maintained. Overall very bad experience. read more

The only nice thing I have to say about this resort is that it was only $124 for one night. In this case, you certainly get what you pay for. However, I've never been to such a horrible hotel before. I did not sleep in the sheets or under the covers. The hotel is extremely outdated, dirty, and lacks any kind of homey field. There is no Wi-Fi and the restaurant closes at 9 PM. The beds were absolutely gross, the sheets and linens were extremely old, and the bed was hard as a rock. The shower went from scorching hot to freezing cold. The walls were very thin and you could hear the other people next-door. The bartender was not very pleasant and they did not have three of the four beers that we asked for. All three are very popular beers. If we had not been there for the Pennsylvania food and wine festival, we would've been able to find another hotel to transfer to. There was also supposed to be a shuttle, as this resort is part of the large split rock resort, there was no shuttle that showed up. I would not recommend this resort for anyone, unless price is a really big factor. read more

Whatever you do dont come to this resort. I had booked a reservation in may and never received confirmation that my room was canceled. I decided to call to confirm because Ive seen on other sites that they have canceled people reservations without informing them. If you dont want to be disappointed book elsewhere. The manager and the girls at the front were very rude and not willing to help. read more

So I have to admit I was a bit worried thinking that I was coming to this location. I had read a few negative reviews on the web, however, my overnight experience was not bad! (Time share stay) Our apt, although outdated, was spacious and clean The first thing I did when we got in the apt was search for bed bugs and to my surprise when I flipped up the sheets the mattresses were new crispy clean, so were the sheets and the covers and pillows, "whew" Bathrooms were clean and they even had Bath and Body Works shampoo and soaps. Water pressure was good. Lol 1 flat screen tv in the livingroom 1 tube tv in the room Ac's were ice cold No Wifi in apt Stove was outdated but functional All the amenities were open for use. Both pools, restaurant, game room, fitness room etc. My inlaws stayed the rest of the week with our 5yr old and they took advantage of everything and had a nice time. But they will not be returning. They have def been to much nicer timeshares. The facility could use a good facelift in and out. read more

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One of the worst experiences of my life. Front desk was rude. Elevator wasn't working. The room was filthy! Cockroaches, spiders, stained furniture and pillows, visible dirt in the floor, rusted porch furniture and holes in wall of the bathroom. It was so filthy!!!! read more

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I am a timeshare owner and have been for years without issue. Since the property management has been taken over by Holiday Keepers they have been difficult to reach (Don't even answer the phones for days on end) and have no contract with a timeshare exchange company so in breach of my timeshare contract. I have been trying to work with them for over 4 months and they have not done anything to satisfy any of the timeshare owners. I would not trust anything this management company says and would never to business with them again. read more

So I arrived at 12:05 roughly and I was done by 12:13 being checked in. I was charged as if I stood from 5-10-19 till 5-13-19. When in reality I arrived the 11th. So I was charged roughly $260 something dollars. Not only that. He stated he tried saving me money yet had me checking out on 5/12/19. I was put in a room with no refrigerator and no microwave all because is not a suit. Mountain laurel is not the place I recommend AT ALL. Worst experience ever. They will rob you of your money if u are not paying attention. I am extremely unhappy with this establishment. read more

Mountain Laurel Resort - My stay at Mountain laurel - Resorts Near Me - White Haven, Pennsylvania

The resort needs major updating. Stay Away! The bedroom TV was stuck on one channel. The living room couch was stained. Our outdoor patio area was covered in weeds and some trash. Was suppose to stay a week - ended up leaving after one night. The outdoor pool has been renovated and was nice. read more

This is the worst place I have ever stayed at. All their activities were closed or broken. The rooms look like they weren't cleaned from the last people who stayed there. We had to call the front desk dozens of times to ask for things they did not put in the room. The tv was broken, the coffee pot, one of the draws. The doors to the patio did not lock, someone could have came right into our room while we were out. They give you a sink to was dishes but no soap or sponge. Very outdated, just a big BIG disappointment. I will never be back and encourage people not to go here unless you want to be majorly disappointed and disgusted. I wish I could give it a 0 to be honest. read more

This is NOT a Resort or Spa its a HALLOWEEN HORROR! This hotel looks like its on its last limb. It should be closed until updates are made otherwise they are selling a lie. You will have better comfort at a Holiday Inn or Hotel/ Motel on the corner. There were little to no guest residing at the hotel. Everything is closed except the indoor pool which is embarrassingly outdated and unkept. A simple paint job in the pool and the replacement of the gaming net that was tattered would be a start. The ceiling in the pool was leaking. We asked the front desk what else is there to do at the hotel like the site offers. We inquired about ping pong and they replied You can play but we don't have any balls. How can you be a resort but not have any balls to play ping pong! The restaurant was closed and idk if that was Covid -19 related. The soda vending machine had no drinks . EVERYTHING except gatorade was sold out. I couldn't even get water. I felt as if I was in a horror movie and was waiting for a ghost or dead child who died at the resort to jump out and say help free my soul. IF I could tell you one thing and nothing else I would say "DON'T STAY AT THIS HOTEL FOR ANY GETAWAY OR CELEBRATION" read more

STAY HOME!!! NOT Worth it! It is 3:45am as I write this review on our first night of a one week time share exchange. Never Ever have I had a time share experience like this. The hotel is run down, the rooms are gross and I've finally had to call security at 3am to break up the party next door. My biggest disappointment has come with the lies we were told by the reservation staff. They called us confirming our stay and confirming our accommodations (a one bedroom suite with two double beds and a queen sized pull out couch and a newly renovated room) this was so not what we got. We have air mattresses on the floor to accommodate our children and the rooms are gross! Just stay home! You are better off. You would be better off at a motel 8! read more

Coming back here after more than a decade, I wonder what happened to this place. When I was younger the halls were bustling with the laughter of kids and the parking lot and activities were full of people. Now it seems like a ghost town during what should be one of the peak times of the year. The carpet in our room is dirty and activities that are supposed to be scheduled have been cancelled because there aren't enough people willing to show up. (My mom and I were literally the only two people who showed up to the once weekly yoga). There seems to be a lot of ads for things to do (and a shuttle to) Split Rock, which has many times more people so perhaps it is a partnership to try to save this anemic resort. read more

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Not the place I would ever recommend staying at. Looks nice online, but the place is really in need of a complete makeover. I can only imagine what a place like this can really look like. The "pardon our appearance while renovating " signs are still up and will probably still be there for years to come. Signs like that are for people to be forgiving of any shortcomings they will encounter while staying here. But no signs of actual renovating are apparent. Smells of old stale must and mold is all you get. Place looks very lonely and abandoned. Small staffing as well. We even had a leaking toilet that I had to put our trash bin under to catch the water before I flooded the entire bathroom floor. I felt bad but also understand real money needs to be invested here to welcome people back. This is not a "resort" in any way but merely another motel type place. read more

***MUST READ*** THE PLACE IS MORE LIKE A RUN DOWN MOTEL THAN A RESORT AND SPA -  We were shocked at how run down this place is. Lots of mold, leaks, rust, cracks, and just major wear and tear everywhere you look from the parking lot, hallways, bathrooms, pool, and the building is literally falling apart. While I was checking in a ceiling panel just dropped to the floor and water started pouring in, and it wasn't even raining! And that is the main issue with this place - the structure is just too old that you cant just hide it with new appliances and a new lobby. They have a sign that says they are going through renovation but we didn't see any evidence of it happening. I'll let the pictures speak for themselves. THE STAFF - Not sure what the deal is with interval and this place but we had the worst customer service experience here even before we began our vacation. Two days prior to our arrival, the staff at Mountain Laurel (Charlene and Kelly) advised us that they don't have a room for us and that we were on a waitlist. They said they are working on it. We were shocked as we booked this 6 weeks ago and we have a confirmation both from interval and Mountain Laurel )they even mailed us a letter on their letterhead 6 weeks prior confirming, but then denied that they sent that!). We had already been charged in full on our credit card! Who does that to a guest letting them know two days before they arrive that they don't have a room with no apology whatsoever.  They basically ruined our vacation even before it started. We didn't want to drive 9 hours to Pocono with little kids not knowing if we have a room or not. Nobody offered any explanation and nobody apologized from Mountain Laurel about this very stressful situation. We spoke to multiple people including Kelly, Charlene, Rhonda (actually, she never called us back despite the promise), Ed, Matt and more. Everyone seems to be very eager to go home and leave the next person in charge to deal with the issues. We followed up with Matt who was kind enough to call us back after 12 midnight for an update and confirmation. Matt reassured us that we have a room. THE ARRIVAL -10 PM - You would think that after all this, the staff would try to make amends and make you feel better. It got worse. Kelly (operations manager) who happened to be at the front desk could care less and handed over (or should I say, shoved) two keys to my wife - no maps, no directions, no extra key to the back door, and no pleasantries whatsoever! My wife was overstressed after travelling for 9 hours so she walked out. I went in and found Matt and he was helpful giving me directions, map, and the extra key to the back door. We were put on basement level 3 as far away from the lobby.  NOTE: You need an extra key if you're going to park on level 2,3,4 something that Ms. Kelley didn't even bother to mention to my wife. THE UNIT (ONE BEDROOM SUITE) - We can see some new upgraded appliances but plenty of rust and  mold in the room. Forget about view because there's none. The room wasn't cleaned properly with grease stains on the coffee table and floor and even the towels were dirty. The patio is full trash and growing weeds. I'll let the pictures speak for themselves.   THE AMENITIES - You have to pay for every thing you want to use - ping pong, billiards, arcade. My kids enjoyed the pool but the outdoor is full of dead and live bugs. And the indoor one is just really old and neglected including the bathroom.   THE RESTAURANT - The food (meh). The service very slow. Overpriced. Well lets just stop there (sigh). THE NEW OWNER -  HIGHGATE SHOULD RETRAIN THEIR STAFF ON CUSTOMER SERVICE! THE GENERAL MANAGER APRILL PERUGINOE SHOULD BE AWARE OF HER STAFF'S UNCARING AND UNPROFESSIONAL OPERATION. WE COULD SEND A LETTER TO THE SVP OF OPERATIONS AT HIGHGATE FOR THIS BUT WE WAISTED TOO MUCH ENERGY ON THIS ALREADY. WE'RE CONSIDERING CUTTING OUR TRIP SHORT.  HOPEFULLY THIS REVIEW CAN HELP OTHERS OUT. GOOD LUCK!! (It seems there is a limit on photos - we have pictures of molds, water stains, crack, rust and grime. Too much to upload here but here are vids https://youtu.be/0CPKzmccjq8 https://youtu.be/klYDcYVP_Kw read more

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It all went wrong from the moment we tried to check in. The hotel lost/deleted our reservation. I had both a print out and the confirmation e-mail of the reservation, and I booked directly with their website. The lobby smells funny. The front desk was not overly friendly, or really friendly at all. The room numbers correspond with a wing not a floor level, like every other hotel. So a room starting with 5 is not on the 5th floor, no one at the front desk explained this to us. The rooms have no mini refrigerator, or at least a microwave and coffee pot. You know standard hotel amenities. The t.v.'s are at a level slightly lower than the beds, so you get a crink in your neck trying to watch them. The hot water must be on a regulator because we took luke warm showers, with a broken shower head. We picked this hotel due to the indoor pool and that they offered a military discount. Well the pool was as warm as a glass of ice water. One of the hot tubs was barley warmer than the pool, and the other hot tub's jets and filtration didn't work, but it was warmish. We had to pay "resort fees" - so they could offer us such a great experience - but they actually don't include anything at this resort. But if you want to go out in the cold and rain and drive to their sister resort then you can use some of THEIR amenities. We tried to play pool, thinking this was included in our fees since we were told to just come to the front desk to get the equipment. You have to pay by the 1/2 hour. So everything that is "free" (like swimming) is broken and everything else they charge you for. And you are in the middle of no where so you can't even go anywhere without driving at least 30 mins. And why is it so freaking cold everywhere? read more

We stayed for a nice overnight getaway. It was kind of dated. I felt like the next stop was Studio 54. The bartender was nice and my partner and I enjoyed some nice conversation and martinis. We did not dine there but we did have the continental breakfast. Staff was friendly and the price was right for a cheesy Pocono resort which has seen its better days. We'll go back but I'll have to find a nice leisure suit to go with the decor. The place is clean and we didn't notice any bad odors. read more

People at the desk very nice. Everything is outdated. Bedsheets visibly dirty, hair and stains on the sheets. No microwave to warm up food. Smart TV wouldn't connect. The music in the lobby and halls highly inappropriate for a "family" place. The purpose of an overnight stay close to home was for the pools. Outdoor pool was still being filled and it was green, indoor pool area not great either. Grills outside for a bbq night were coated in grease. We were there for all of 45min. read more

We had planned to visit Mountain Lauren on Wednesday 7/7 - but on Monday received an automated email that our reservation was cancelled. No phone call, nothing. When my wife called (assuming it must be a mistake) the representative at reception told her the entire resort had been bought out last minute, they were cancelling everyone's reservation and "don't shoot the messenger". When asked for a recommendation of where else to go - "there's a lot of hotels nearby"...no actual hotel names, barely an apology, nothing. To reiterate our reservation was cancelled TWO DAYS before we were set to arrive. And because they did this so late, everywhere nearby was either booked up or crazy pricey. I've stayed at some crappy motels but I've never dealt with an establishment that was so horribly unprofessional. I wish I could give negative starts. Do not bother booking this place, they will ruin your vacation on a whim. read more

I was a photographer at a recent wedding and decided to book a room at this "resort", considering that the wedding reception was going to take place there. IT WAS AWFUL. Horrible rooms Dirty, stained sheets No Complimentary Breakfast (even though I paid 100+ for the room) Dirty, Algae filled swimming pool Surrounded by a ghost town No restaurants within the "resort" WASNT EVEN A RESORT.. no amenities, not relaxing whatsoever No wifi Surrounded by pavement Horrible views Smelled like mold Very outdated. DONT GO HERE. read more

We just checked out of Mt. Laurel "resort" and I'm only leaving 1 star because I have to. Check in took almost 20 minutes. During our stay, nothing was open - amenities that were supposed to be open until 10 were closed by our arrival at 7:45 pm. The activity room is hardly that - the employee offered to let me pick out board games, but it's not actually open. The game room's change machine did not have change, neither did the check in desk. The little shopette, molly mcguires was not open after 9 am the next morning, the front desk clerk had no information as to when they would be opening. We quickly got up and checked out, as there was nothing to do. At the check out desk, someone else was complaining about the lack of coffee at the coffee counter. When we checked out, I could have complained about the blue stains all over our bathtub, the dirty vent in our room, the loud rattly noise coming from the bathroom but they didn't ask how everything was or any questions at all other than my husband's name because, chances are good, they already know. If you're looking for a resort, go LITERALLY anywhere else. This place has zero to offer you. read more

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This place doesn't deserve a star except for the friendly hotel staff. That's it. I'd say it's a cross between the Bates hotel and the Shining! Seriously, the room door hit the dishwasher, followed by an over whelming smell of garbage. When the heat turned on a blast of stench like that of burning socks came from the heater. This was caused by filthy filters. The cups, plates, and silverware were also dirty. Judging by the setting on the dishwasher, only a rinse cycle had been used previously! GROSS! Good to know other guests recycle bottles and cans, too bad the maid didn't empty the pail. Also noteworthy; If you like vintage things you'll love the blankets. Carpets had more stain than the wood trim. My gym workout consisted of trying to find a piece of equipment that worked, or didn't have duct tape on it. We traded our Marriott time share to come here for 3 nights! Big mistake. We left the next day. read more

Mountain Laurel Resort - Plenty of parking, now I know why! - Resorts Near Me - White Haven, Pennsylvania

Resort has a lot of potential. I stood in a 1 bed room double bed suite. Property needs a good paint job and power wash. Wood playground for kids dangerous with splinters. Indoor pool , needs ceiling tiles replaced, pool painted . Front desk staff extremely rude. I have managed many businesses . Time again over and over training and development with staff regularly is a must! Businesses fail because of poorly trained staff. Rude & unprofessional. With right management, motivated staff , motivated maintenence and house keeping , upgrades this can be a turn key business and an amazing getaway for NYC! It doesn't take much to patch some holes in roadway. I would be open to high management! There's so much potential here , the right marketing , sports - soccer- basketball - music on premises would make a significant difference. It's all about numbers & energy! Right now the price of service "principle" doesn't match the value of standards . Mount Laurel resort can turn around! read more

Very old and dated! We checked into our room and it smells so bad... I called the front desk to ask if I was put in a "smoking" room and she said no all rooms are non smoking (but there is an ash tray on the sink and the room smells so bad like smoke) she also said they're sold out and can't switch me rooms. I'm checking out and heading to a different hotel! Just walked into the bathroom and someone's clothes are hanging in the shower.... Ugh read more

Mountain Laurel Resort - Our "non smoking" room that smells like smoke and has an ash tray and matches - Resorts Near Me - White Haven, Pennsylvania

Sheesh. Should've read the last review. 1) no wifi 2) no restaurant 3)spa - closed til further notice 4)arcade- 1 game Everything NO LONGER IN SERVICE!!!! Absolutely desolate/dilapidated property. Filth everywhere. Broken everything everywhere. NOTHING FOR MILES!!! Please do not get hungry after dark because there's nothing for milesssssssss! Minimum 30 minute drive. This place is so bad I feel sorry for their staff. They are the NICEST bunch ever. Hopefully the new owners really will restore this property because I can tell it used to be a great place to visit (maybe in the '60s/'70s). Great pool btw (I didn't try it out). I stayed one night and it was only because I drove 3.5 hours and first night was non-refundable. read more

Stayed here overnight while attending an Indy car race. One star is for the location convenient right off the highway but quiet. Second star for the friendly lady at the front desk. The hotel restaurant is not open on Sunday night nor does it open for breakfast on Monday morning. The hotel coffee bar is more like going to a 7 eleven for coffee and a packaged danish or bagel. Needless to say we did not dine at the hotel. I'm sure this was the place to be in the 70's or maybe the 80's very dated to say the least. We had a non smoking room with two beds. The mattresses were so lumpy and bumpy I'm sure they dated back to the aforementioned decades. Super uncomfortable! The discomfort was compounded by the antiquated air conditioning system. No thermostat just a hi cool lo cool switch and a high low fan switch. To keep the room cool both had to be on high but this results in scratchy throats and itchy eyes for some reason. For the amount of sleep we got we could have just driven home from the race we were up anyway. With apologies to the sweet lady at the front desk I'd never stay here again read more

My wife and I stayed here for a couple of nights for our wedding anniversary and we enjoyed ourselves. If you are looking for quiet accommodations and are on a budget then this place is for you. Our room had a kitchenette as we like to prepare our meals rather than go out to eat all the time. Both pools are massive. Rooms may look a little dated, but they are clean and beds are extremely comfortable. Staff is super friendly and helpful. Tammy, the evening receptionist was extremely friendly and made sure we were taken care of. We will definitely be back again. read more

Overall, going away with my fiancé will always be an amazing experience because we are together. However, the front desk middle aged woman talked to me as if I was a dumb little girl when asking to pay THEIR facility that we paid to stay at money to play a game of pool. I have never been one to comment on review sites and as a matter of fact I created this yelp account in order to comment on the disrespectful way I was treated when being as polite as can be. read more

From waking up the a deafening fire alarm, to domestic abuse a few doors down from our room, bandaids floating in the pool, truck repair in the parking lot, little to no evidence that our room was ever cleaned, and outdated furnishings I wouldn't wish this hotel on my worst enemy. read more

Over all not bad for what I paid on Groupon, it is an older resort...but still am enjoying myself. The indoor pool is nice, cold but really nice....I'll check out the hot tubs tonight. I like that the room has a balcony, only thing is it could use a new mattress and as per other reviews I read there is no mini fridge, microwave or coffee maker in the standard room, so I brought my own coffee maker and coolers to act as a fridge. Staff is very friendly and helpful. I don't believe I'd stay here again but so far on this trip it's not bad at all. read more

We come up to White Haven every year for an event that takes place nearby... We have stayed in all your standard mid range chain hotels... but last year something accidentally magical happened... we waited too long and every "safe bet" was already booked. So we took a gamble on Groupon.. JACKPOT OK ...there are obvious flaws that they are working on that I have every confidence will eventually all be addressed and I will reserve that fifth star for when that all happens. We will get back to that, but here is the long version of the story.. For almost 100 bucks more you can stay at your Best Western your Howard Johnson.. with the standard rooms small lobby and view of the parking lot, you KNOW what you're getting including your free frozen sausage patty and use of the waffle machine for breakfast... OR you can go down the road in about a half mile turn into this long winding private road that basically transports you to another time... think "Dirty Dancing" back when the Poconos was in its heyday and little resorts like this thrived....they were THE place people vacationed... they weren't the place you crashed at close to your destination, they WERE the destination, the places people summered..and if you thought that was just in movies, The Mountain Laurel is this perfect reminder of why these kinds of places were just so special... I have heard it's under fairly new ownership and I have seen some big changes in just this past year...They didn't pave paradise and put up a parking lot ... they are trying to restore the little piece of paradise this once was...the grounds are phenomenal and if you have time to walk them you should.. OK so maybe the basketball courts and the tennis courts have seen better days, but where else are you going to book a stay that has acres of property, basketball courts, tennis courts, mini golf, frisbee golf, horseback riding, archery, picnic tables lakeside, on site spa, indoor AND outdoor pools, dramatic staircases an oversized lobby and common areas .... all for around the same price as those other guys who only offer you that free frozen sausage patty in the morning? My favorite part about my stay here this year in particular was the new management.. in particular Mathew.. The level of customer service he provided me and my family as well as another family that we come up here with every year was above and beyond .... he did absolutely anything and everything he could to make sure that we were comfortable... and we even got to chat a little bit about what his hopes and strives to work towards for this little resorts future... Matthew absolutely understands that indescribable, inherent sense of geniality places such as this used to provide .. before modern technology blurred lines between comfortable convenience and apathetic indifference ...before everything including connections to your surroundings were just something at your fingertips that you and your automated Responses make happen with the click of a button... without having a lucid appreciation of the REAL "finer things" ... he talks with customers he strives to make personal connections that will make you feel invested in returning to this hidden little gem just off the highway.. So yes, while currently they have a sign in the entry hallway that says "pardon our appearance during renovation" The point is they are renovating.. and they're not just slowly renovating physical things like the floors or the ceilings, they are reviving..reviving the essence of something ... and it's nice to see that being done by owners and management that "get it" because stuffed shirts pushing papers from a cooperate office wouldn't even know what that means. I apologize for the novel like headiness of this review it's just that every once in a while something kind of grabs you in the feels and won't let go until you tell it's story... for me, getting a nostalgic feeling for something that I have no personal recollection of and knowing that management is right there on that same page is kinda rare these days and I wanted to share it.. Thank you again Matthew for everything.... I fully intend on seeing you and the rest of the amazing staff here at the Mountain Laurel in a couple of months when the leaves are ablaze with color. For a couple years now I've been looking for a place to just come and take in nature's greatest artwork and marvel at the beauty that is fall foliage ... and I'm willing to take the gamble that this might be it..... Be back soon! read more

Run, don't walk away from here. They will hit you for a timeshare sale the minute you walk through the door. The staff was fine but it's nothing like it's website boasts. Desperately needing a makeover. Paper thin walls so you hear your neighbors every word. The indoor pool was disgusting and unclean. Good location if you are desperate. read more