Outdated rooms. Dirty pools and hot tubs. Ridiculous amount of potholes in the parking lot. And to top it all off, stayed in a room on the first floor that had mice, literally just running from the dining room to the kitchen. Absolutely will not be staying at this hotel ever again nor recommending it to anyone else. read more

The staff here is so rude and the rooms are sooooo outdated oh and when you get there they charge you an extra 10.60, so depending on the night you can literally pay 150.60 plus tax for a room without WiFi! I asked the staff if Uber was around and he just simply said I don't know and then I asked about a taxi service again no help ! If you want to pride yourself in being a resort update your rooms or at the very least be nice read more

Awful!!! Dirty, sketchy, and dishonest. I called multiple times to ensure a restful getaway, upon getting into our rooms I cancelled immediately and went to another hotel across the highway. Our room was connected to another loud neighbor, the chairs and tables were all stained and wobbly, the beds were unkempt and disgusting looking, there was absolutely no way I would even touch the bedding. My husband noticed that the beds moved freely because they were on wheels. Extremely disappointed, I left less than 20 minutes after we arrived to our room where I spent that entire time calling the third party I used to cancel and book a nice, clean and quiet room at the Holiday Inn Express for the SAME PRICE. Don't even get me started on the Covid regulations, the manager pulled down their mask to help a guest!! I was told that the pet fee was not charged yet upon coming back home 4 days later there is a new charge. When I called the "Resort" (aka motel) the person I talked to who continuously talked over me and chose not to give me their name, repeated the same nonsense over and over while pretending as if I had nothing more to say about the matter that was my personal funds that were stolen from this establishment. This place is a scam! There should be some serious inspections happening in this "Resort" ah-hem I mean one star motel! read more

Good getaway for me and my fiancé... I would recommend Mountain Laurel Resort & Spa if you are looking for something more quite and enjoyable! read more

There's no WiFi in the rooms! This was the most upsetting part of my stay at Mountain Laurel. On top of being a student with several online assignments and study guides, I like to watch Netflix with my family in the evening to relax. I simply couldn't do these things from my room. Also, there isn't much to do here in the winter time.. the arcade isn't much of an arcade and you have to pay to play billiards and ping pong. One of my mom's biggest complaints was the number of chairs around the table. Our room was supposed to fit 6 people but they only provided us with 4 chairs. And when we called to request an extra one they said that they were looking for it and that there was no guarantee that we would get an extra chair. Like... WHAT?! Honestly, just do yourself a favor and book a room at the sister resort -- Split Rock. Split Rock is much more modern and billiards and ping pong are free. They also have a waterpark for kids. read more

Went on a trip here with my dad for father's day weekend. He set it up and I was totally freaked out by the reviews but didn't have much of a choice once I agreed to it so I figured I'd have to grin and bear it. Honestly after staying here for three days it turned out to be mostly fine. Beds, sheets, and towels were all clean when we got there which was the main thing I was worried about. I'm not sure if we just got lucky but my only complaint would really be the service. They might just be understaffed but the two times we needed something from the staff they never followed through. The first time we asked for a luggage cart and the dude said he'd go get us one and to wait a minute we waited around for a bit and he seemed like he completely forgot. The second time our thermometer in our room seemed unresponsive and it was freezing so we called down to see if someone could help us. Same deal, they said they'd send someone up and they just never came. So besides that it was a totally average experience lol. Also there's signs that you have to wear a mask but it is not enforced and no one does. read more

Horrible, I booked through interval in June with a confirmation. The website says they allow pets that's the only reason I booked. I called in June to confirm they confirmed they do allow pets. Closer to the week we were arriving I called several times no answer.. I got worried .. finally someone answered the the 3rd day. she couldn't find my reservation but then found it "she mentioned it was under another day of arrival and they weren't answering the phone because they had a camp booked all summer and didn't get a chance to clean as of yet and interval wasn't suppose to book anyone coming in Labor Day weekend and they were no longer allow pets.. I was so upset it's Labor Day weekend and I had no where to leave my dog and everything was booked up .. finally she said she would allow me to bring the dog after she heard how about I was .. no one called me to cancel. I offered multiple times before checking in to pay my pet fee so they didn't give me problems and she said pay when you get here.. no one toke the fee when I got in .. They put us in a room all the way in the back. I don't think anyone else was in the resort .. it was scary. No security.. my kids we're so scared.. finally we checked out today after hearing someone was in the room next to us .. without permission and wasn't supposed to be checked into the hotel and they we're calling the cops and trying to get the person out! How scary! Please do urself a favor and stay away!! No one apologized to us instead I left behind something in my room and called less than 1 hour after and the guy said they cleaned the room and didn't find anything! and he had the nerves to ask for my pet fee! Are you kidding me I checked out 4 days early how afraid we we're for our lives! the hallways smell and the lobby had water al over from the rain and no one cleaned up garbage was everywhere! horrible place again stay away! read more

Mountain Laurel Resort We came here on a timeshare exchange. The best thing about this resort is their people. They were always friendly and super helpful. I admire the gumption and investments of the new owners who are rehabilitating this older resort, when so many have been abandoned in the Poconos. They have done quite a lot, but there are still many challenges here. The first thing you must know is that if you have any mobility issues, this resort is built on a hill and has many levels and lots of stairs in the area of the suites. From the lobby to get to our one BR room suite in the 300's one has to negotiate four long corridors and two flights of stairs. The 100's are closer to the lobby, then it goes down to the 200's and 300's. From the lobby up are higher numbers and serving them is the one elevator in the entire resort. Those are standard rooms, not suites, they tell me. The view from our room is a cement patio with a dead plant and a weedy parking lot with a big pile of mulch. You can expect to find maintenance issues and cosmetic issues. No mid-week cleaning is provided but they will cheerfully replenish supplies. The suite is quite spacious and nice and clean. The beds are very good, but the pillows are not. There is a small kitchen with a full-size refrigerator and stove. The utensils provided were old and few and broken. There were no tablespoons, sponge, dish soap, can opener, tablespoons, corkscrew, a decent knife or extra trash bags. Bring your own utensils. The coffee maker carafe was chipped and had to be replaced. The toilet seat was broken. The ironing board has no cover and the iron is old and has no temperature control. There is a broom but no dust pan. The back doors to the patio are hard to open, but we did not want to go there anyway. The only working lock is the bar, and the first night we slept in our ground-floor room with an unlocked door because that is how it was left. Check the doors. The staff was very responsive to most all of the issues raised, but sometimes they just failed to appear. They have a way to go yet and I'm sure they have to do it little by little to address all the issues with an older property, but these details matter to the guests. I recommend to the management that they make an inventory list for each room, and make sure all of it is there and functional. In the morning I went down to the front desk to get the archery equipment. They gave me a left-handed bow and three arrows with broken fletching. The equipment was unusable in my opinion, but kids were seen having fun with it. In addition to archery, they have courts for tennis, basketball, bocce ball and a miniature golf course. I did not use those facilities, but we drove down to look at the miniature golf course and it was in usable condition, nothing too fancy. There is a nature trail that starts past the tennis courts, but it is poorly marked and not maintained. There is also an old ice-skating rink there too. This place must have been something in its heyday. There is an indoor pool and an outdoor pool. Both are large and well-maintained. There are two hot tubs off of the indoor pool. One hot of the tubs was too hot to use but the other was OK. The fitness center is also large, and accessible by a flight of stairs. They have lots of machines and free weights and cardio machines. You can get a key to a locker if an attendant is present. Steam rooms and saunas are located at the fitness center. The spa was not yet open. Once we ordered a pizza from the restaurant here, which just opened. It was terrible. The crust was undercooked, and the top was dry with not much of the toppings. That put me off the restaurant. We did take a trail ride at the stables. They are also very nice people here and we had a good ride through the forest. They have many horses and they are very well cared for. It costs $35 for a ride of about 45 minutes, cash only please. read more

Concerning Time share You company exhibits the worse of customer service. I received a bill that included an amount sent to collection (I never received a bill for 2019). Your representative told me I should just pay both. When I asked for a manager she put me on hold for 10 minutes then returned and when I asked her to contact a manager to speak to me, she hung up on me. I have been waiting 7 days for a manager to respond back. When I called today your representative was talking over me and then hung up on me. I called back 10 times and was hung up on each time. When I asked the front desk for a manager she either hung up on me or transferred me to timeshare who hung on me. When I called earlier today no one answered the phone i timeshare and there was no method to leave a message. I was told by both women who answered the phones that there was no one else to whom I could speak. I have worked in the hotel industry and I have never seen a facility run like one. Managers who are not available to their staff, staff who is discourteous to customers, managers that do no return calls, accounting that sends erroneous bills. read more

We needed a place stay while visiting a friend in Pennsylvania. Two bedroom suite was only $82 when I booked on their website. The location was near the highway, but far enough away as not to hear traffic, which was good. The place looked a little dated. Kind of reminded me of the 80s for some reason. The staff were nice and friendly. There was plenty of parking. Place was very empty. At one time it probably was a "happening place". The rooms were clean and was great having two bed rooms, one for the kids and one for us. Each of the bedrooms had their own bathroom. A tv in each room. There was a kitchen which was great. We prepared some of our meals especially breakfast because there was no complimentary breakfast. There is a restaurant on site but chose to eat elsewhere. There is an outdoor and an indoor pool. There are tennis and basketball courts. There is horseback riding and mini golf. The hotel is also affiliated with Piping Rock Resort, 15 minutes up the road. Piping Rock has a water park, movie theater, indoor pool and a movie theater. Overall it was not a bad experience, decent hotel that was a good value at $82 per night. I would stay here next time I am in the area. We had an OK time. read more

Terrible service! We came for a Christmas getaway which was exiting for my family and they treated us as if we were bothering because they had to work on Christmas . We came for breakfast and the food was undercooked although there was no one at the restaurant but us . When we had to pay the waiter disappeared for 25 minutes and we didn't know where to go pay . We went to the front desk and no one was there either . 5 minutes later the receptionist boy comes out with red eyes as if he was sleeping in the back . He gets an attitude with us and claims he was in the back doing paperwork even tho no one was questioning why he wasn't at the front desk . Rooms were ok hygiene could be better in the hallways and service can definitely be more friendly especially for the holidays. For the amount of money they charge you can definitely get a better place ! read more

I have Played Golf and Dined in the club house . the course is fine some holes with a lot of character . No complaints on the course , management or clubhouse .. a good experience for the $$ read more

I would hardly call this a "Resort", my husband and I exchanged our timeshare with Interval International to go to this resort and do some skiing. While Mother Nature was not in our favor as the weather has been unseasonably warm, the ski resorts were able to make snow and all was not lost. Anyways, back to Mountain Laurel. This place is VERY outdated, as seen by the actual metal keys we were given for our room, and the cigarette vending machine circa 1970's bowling alley style in the lobby. Also, they probably had about 2 dozen guests while we were there (1/7/12-1/13/12) and I think we were all put in the same wing. Nothing like screaming kids across the hall when the entire place has over 600 units..... Our room was okay, but not what we had expected. It basically was 2 adjoining hotel rooms converted into one unit (You could access your room from the kitchen, or the next door down the hallway which would get you into your vanity/bedroom area). The unit comes with 2 full beds (very uncomfortable I might add) and a pull out couch, 2 bathrooms/showers, and a separate sink/vanity area, full kitchen (apartment size fridge and stove), and dishes/glasses/utensils. They must also have a water softener because it took FOREVER to get clean (shower/washing hands/dishes). Beware though, if you run out of toilet paper you have to pay for more. Yes, they nickel and dime you for everything. Toilet paper, paper towels, tissues, soap, etc. And you have to pay extra if you want a mid-week housekeeping service. However, they do offer a linen exchange mid-week at no charge, you just fill out a form with what you want exchanged, put your dirty stuff in a pillowcase and leave outside your door.... Also on the nickel and diming front, you have to pay to play billiards or air hockey, there is not much entertainment at this place. If you are tech savvy and need to stay connected while on vacation, forget it! There is not wi-fi through out the resort, however you can either use the phone line in your room for $.50 each time you connect or haul your stuff to the lobby to connect to their limited range wi-fi. Even this was difficult to connect to and not worth the hassle. The only restaurant and bar on the premises are closed all week, only open Fri-Sun. As far as it was posted seemed like this was the standard operating schedule, however, come to find out towards the end of our trip, the first 2 weeks in January are DEAD in this area, so maybe it is only during the slow season and maybe in the busier times they are open more. The staff were friendly and very efficient, but I would not recommend this place. read more

Very nice place to stay and relax. After all day activities you can use pool, Jacuzzi or sauna. Everything is open till late hours. They have cozy bar with local beers available. Lovely view from the balcony. Friendly and helpful staff. Wooden floor in room. Highly recommended. read more

We checked in our son for his swim team . they booked this place under the impression this place followed all mandatory guidelines, While we were there dropping off our son I observed over 30 people in common areas with NO mask that is currently mandated through the state of Pa. Both adults and children were running around coughing and 5 of there staff member all witnessing this never enforced mask to be worn even though the sign are at the front desk. I questioned their practice and what were there protocols. I was told due to religious purposed that group cant be enforced. WRONG. Religion is NOT an exception by law. I am a nurse and read to them the Dept of Health codes. I spoke to a manger named Amy she told me that they require all their guest to get tested for Covid. I found that odd and a lie because they didn't request it from us. They said they will "try "I gave my son instructions to notify me if he continued to see this behavior and unsafe practices to call me i would go and pick him up. The next day my son confirm that they were around over 75 people in their halls and in common area without mask so I called again this time I had already filed an official complaint through the Dept of Health Website. I called and the person we spoke to said no that is not true they wearing mask i asked to be face times and show me the lobby in real time they refused. I drove back two hour to go get my son because i made that decision as a parent . I called an office to ensure that i wasn't going to have an altercation with any staff member. This manager threated to throw out the whole team because we complained to the DOH and clearly threatened (in the video) to have all of his employees to go to the front of my house so I can explain to the families why they lost there jobs" LOL What a joke. Its the law that they have to ensure safety for ALL guest. Officer informed them of this and repsorted it himself to the state police and they were told if anyone gets sick during their stay they can and will be shut DOWN!!! read more

If you're looking for a luxurious, 5 star experience this is not for you. However, if pure looking for a place to stay with your family, with basic amenities and budget friendly resort, then this for you. I booked his resort for my family because of an online deal I found. The check in process was easy, and your rooms can be anywhere from the 100 levels to 700 level (not cost related) so if your room is in the 100 level then you are closer to the front desk. 300 levels are the farthest, 400,500 etc are the newest and nicest. Amenities inside include dishwasher, microwave, stove, and a good shower. The rooms are okay- comfortable but old. The carpets are visibly stained and the wall papers make it seem like you're on the titanic. It's the little things that count and they make a difference. They have an indoor and outdoor pool, a nice gym, sauna and steam room upstairs. The restaurant is open for brunch 9-1 and there's a shop open with mini breakfast items. There's also a bar available. Overall, it is a quiet resort which I really liked and the front desk people were extremely polite and helpful. read more

I'm giving 5 stars to the horse back riding they provide here not the hotel, we didn't stay there. This was quite the adventure, as we traveled all through the woods for over an hour trotting on our horses the whole way! The tour guide was great, a very family feel to her and personable, You'll have a blast! read more

After reading the reviews, I was on my way there looking for another place to stay. Had no issues. Lots to do on site. Pool tables, 2 pools an arcade, restaurant and bar. Staff was friendly. Would of gave it a 5 star but a full ash tray and trash on our balcony should of been cleaned up. Also the $10.60 fee because they are affiliated with another resort up the street? Would stay here again. PUT YOUR STREET ADDRESS ON YOUR SITE!!!! Hard to find even with GPS. read more

This hotel isn't the worst, but it's definitely not the best. For starters there isn't any WiFi in the rooms, there is WiFi in the lobby but it basically doesn't work. There is a little shop and restaurant inside but they aren't ever open. The people are mostly rude too. There is a gym, sauna, steamroom, pool, and hot tub but everything except the pool is 18+. There isn't any perks but the place isn't disgusting. read more

I recently stayed at the Mt. Laurel Resort and Spa this past weekend. First and foremost I have to say that the staff were so friendly and they were really patient with our large group. I enjoyed my Spa service and my massage therapist did an awesome job! In regards to the Resort, it is so outdated!!! It looks like they have not renovated since the place was built! When I first arrived to my room I noticed that my toilet was not properly cleaned but that was addressed right away by the staff. There was no mini fridge, microwave, iron or iron board in the rooms or complimentary coffee in the rooms. There was no way to keep beverages cold. There was no mini convenient store on site nor were there any vending machines if you wanted a snack. The bedspread as well as the drapes were so old and outdated! No Flat Screen TV's in the rooms and there was only Wi-Fi in the lobby. The bartender was really nice, she made me a good drink. There was a little jukebox in the bar but you had to pay $1.00 for the music. I think the resort has the potential to be a nice place, I would love to see what it looks like when it's renovated. read more

We got here at 7:45 pm just to find out the restaurant and bar was closed. There is an annoying house fly in the living room. Half of the video-games in the game room are out of order as well. And to top things off, there is no wifi here. Go stay at a flea and bedbug ridden roadside motel and get more bang for your buck. read more

I am writing just about the spa. It is open and the staff was wonderful. The check in girl was nice and friendly as were our masseuses. Me and my bestest friend went here after our Dash for another yearly tradition. I feel as though they are trying to be the resort with the wonderful spa but they are not there. The massage was nice and relaxing and the price was good for the 85 minute stone massage but we were very worried driving up to the place. It was a little scary and we wondered whether we were heading to a closed facility. It is old and run down. I bet this place was hopping in the 70's. It smelled funny, like old cigarette smoke and moldy something, in the lobby. The spa could certainly use some updating but again the staff was wonderful. The resort..eh...if we do a spa trip next year we won't go back here. Again, a shame because the staff at the spa was nice. We will choose another. This place is just, eh...I will pass. They need to update this place in the worst way, heck, even paving the driveway on the way in would help. read more

Nothing like a resort should be except for size. Very dated. Wood on the decks rotting. Garbage on the grounds all weekend destroying the view. None of the amenities you would expect for a resort like a coffee pot or hairdryer. Wifi only in class min areas and unreliable there. Dirty floors. Garbage left on the bathroom floor and room not vacuumed at all. Only good thing I can say was the pool was decent and the beds comfortable aside from someone else's hair being in the bed. read more

Stay Away! Other than an indoor pool, there are no "amenities". No restaurant, no spa, no miniature golf, no arcade. We refused to stay in the room they reserved for us as it smelled of mold so bad. They placed us in another room that was barely acceptable. It looks like this place sat empty for 20 years and they decided to open it; it's literally falling apart. read more

I used my timeshare to trade to go to this resort. Old box TV's in the rooms, and no internet in the rooms. You have to go to the lobby for internet and it wasn't always working. Very old, very dated and the hallways smelled like a nursing home. My personal property was stolen out of the laundry (2 pairs of brand new expensive sneakers). The pots and pans were dirty, there were no towels at either of the pools, there were water stains all over the ceilings. The coffee shop didn't have any decaf coffee and the bar was only open for a few hours on Friday night. (not Saturday night). We left a day early from our vacation to come home. read more

THIS PLACE IS A DUMP!!!!  It's EXTREMELY outdated; HOWEVER I could've lived with that but the rooms are FILTHY!!!!  In fact, except for making the bed before we arrived, I don't think they even cleaned our 2-bedroom suite!  The bathroom was DISGUSTING!  The tub was discolored,  The shower curtain (if you want to call it that) was dirty with other people's dirt.  There were ants crawling all over the bathroom floor; and as soon as I would kill some, more popped up!  The rugs COULD NOT POSSIBLY HAVE BEEN VACUUMED because there were remnants of food on it.  The outside of the refrigerator was so dirty and all it would've took is some 409 and a rag to wile it down.  I have no idea why but there were gnats flying around the room; so much so that you couldn't even leave your cup of coffee/soda or a plate of food uncovered because if you put your cup down and walked away for 30 seconds, the gnats would be all over the rim.  We had to start putting paper napkins on top of our drinks to keep the gnats from getting at them.  I'm not talking about a few gnats.  I'm talking about a swarm.  My husband put a peach down for a minute and when he came back, the gnats were eating it.  And at times in the room, I was getting bit by WHATEVER!  The ceilings in the rooms and hallway of Level 1 were discolored and wet looking from, I assume, some sort of leakage somewhere and parts of the ceiling were missing in the hallway of Level 1.  I'm going to wash ALL my clothes in hot water, wash my hair and scrub my body ASAP! read more

This is an ok place to stay. No problems. Clean but dated. Children had a great time (activities, etc.). This would not be my first choice but it definitely worked and it was a great launching site read more

We went for the Memorial Day weekend (May 24-25, 2015) to Mountain Laurel Resort and Spa, to discover that nothing advertised on their internet site was actually functioning. This was the worse experience. The resort shouldn't be opened. It is so neglected that it should be closed until a major renovation would take place. If no renovation in near future, it should be closed permanently; nobody should be foolish by their false advertisement. Memorial Day weekend and nothing was working. I wonder if this motel, because it is nothing else than a motel, has all the certifications and inspections in place. As advertised: Mountain Laurel Resort guests can enjoy the following amenities during their stay: * Two Heated Swimming Pools * Children's Pool * Two Soaking Tubs * Tennis Courts (Indoor/Outdoor) * Fitness Center * Sauna * Spa * Beach Volleyball * Laundry Facilities * Basketball Courts (Outdoor) * Gaming Arcade * Molly's Coffee Shop * Parking 1) "Enjoy our indoor and outdoor pools". The outside pool was closed, covered, prepared for the winter not for the summer season that just started. All the pools are open on Memorial Day. The stairs leading to the pool were closed for repairs since last year, and never fixed. 2) "Get pampered right at Mountain Laurel's on-site salon and spa". The Spa was closed until further notice, as well as the Jacuzzi. 3) "Mountain View Sports Bar: Grab a seat for the game and enjoy a beverage from our fully stocked bar!" another false advertisement. The bar was closed not for the day, it was closed permanently. The resort has two elevators; none of them were working during our stay in this "wonderful resort and spa". We booked a non-smoking room, we received a smoking one. They could not switch us to a different one because the other rooms were not cleaned; they were not prepared for guests. They are actually cleaning the rooms according to the reservations they have. When asked to speak to a manager on duty (MOD), the nasty receptionist did not want to call anybody, did not want to provide names or phones of people in charge. The only people available were the receptionist and the security guy. In order to convey my complain, I had to contact the Split Rock manager. The driveway to the so call "resort" is full of potholes. Rooms are old, old amenities, old carpet. WIFI only in the lobby. Outside from the lobby they have a small terrace with overview of the covered outside pool. The terrace is all cracked and wonder when it is going to sink or collapse. The only new in this so called "resort", is the new internet site full of misleading information. And I almost forgot about the new restaurant. Who would like to eat in that expensive restaurant, when everything around you is so old and neglected? With so few rooms occupied, what guarantee do you have the food they serve is fresh? ONLY WHEN THE MANAGEMENT WILL SEE CUSTOMERS NOT BOOKING THEIR MOTEL, THEN THEY WILL CLOSE IT FOR A COMPLETE RENOVATION. ALL MISLEADING INFORMATION SHOULD BE REPORTED TO THE CONSUMER PROTECTION AGENCY. read more