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    Mountain Laurel Resort

    1.9 (68 reviews)
    Updated over 3 months ago

    Mountain Laurel Resort Photos

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    R B.

    Nope. The only way to renovate this place is with a bulldozer. The staff was rude - from the front desk, to the bartender, to the hostess. All of them. My shower had 1 temp - hotter than the sun; literally scalding and unusable. I went to the front desk to ask if there's another room that I can shower in. I was told they are completely full. The place was a complete ghost town. So I asked, really?completely full? Then he said, either occupied or dirty. Dirty I believe. Hey guys, If you don't know how to run a hotel, don't.

    Mold
    Maynard P.

    **MUST READ**MOUNTAIN LAUREL**TIMESHARE REVIEW (INTERVAL)* FAMILY WITH 3 CHILDREN AGES 11,6,3 THE PLACE IS MORE LIKE A MOTEL THAN A RESORT AND SPA - We were shocked on how run down this place is. Lots of mold, leaks, rust, cracks, and just major wear and tear everywhere you look from the parking lot, hallways, bathrooms, pool, and the building is literally falling apart. And that is the main issue with this place - the structure is just too old that you cant just hide it with new appliances and a new lobby. They have a sign that says they are going through renovation but we didn't see any evidence of it happening. I'll let the pictures speak for themselves. THE STAFF - Not sure what the deal is with interval and this place but we had the worst customer service experience here even before we begin our vacation. Two days prior to our arrival, the staff at Mountain Laurel (Charlene and Kelly) advised us that they don't have a room for us and that we were on a waitlist. They said they are working on it. We were shocked as we booked this a month ago and we have a confirmation both from interval and Mountain Laurel. Who does that to a guest letting them know two days before they arrived that they don't have a reservation with no apology whatsoever. They basically ruined our vacation even before it started. Again, we do not know the deal is between them and interval but interval confirmed our reservation. We didn't want to drive 9 hours to Pocono with little kids not knowing if we have a room or not. Nobody offered any explanation and nobody apologized from Mountain Laurel about this very stressful situation. Kelly, Charlene, Rhonda who promised to call us back never did. Everyone seems to very eager to go home and leave the next person in charge to deal with the issues. We followed up with Matt who were kind enough to call us back at 12 midnight for an update and confirmation. Matt reassured us that we have a room. THE ARRIVAL -10 PM - You would think that after all this, the staff would try to make amends and make you feel better. It got worst. Kelly (asst. manager) who happened to be at the front desk could care less and handed over two keys to my wife - no maps, no directions, no extra key to the back door, and no pleasantries whatsoever! My wife was overstressed after travelling for 9 hours so she walked out. I went in and found Matt and he was helpful giving me directions, map, and the extra key to the back door. We were put on basement level 3 as far away from the lobby. NOTE: You need an extra key if you're going to park on level 2,3,4 something that Ms. Kelley didn't even bother to mention to my wife. THE UNIT (ONE BEDROOM SUITE) - We can see some new upgraded appliances but plenty of rust and mold in the room. Forget about view because there's none. The room wasn't clean properly with grease stains on the coffee table and floor and even the towels were dirty. The patio is full trash and growing weeds. I'll let the pictures speak for themselves. THE AMENITIES - You have to pay for every thing you want to use - ping pong, billiards, arcade. My kids enjoy the pool but the outdoor is full of dead and live bugs. And the indoor one is just really old and neglected including the bathroom. THE RESTAURANT - The food (meh). The service very slow. Well lets just stop there (sigh). THE NEW OWNER - HIGHGATE SHOULD RETRAIN THEIR STAFF ON CUSTOMER SERVICE! THE GENERAL MANAGER APRILL PERUGINOE SHOULD BE AWARE OF HER STAFF'S UNCARING AND UNPROFESSIONAL OPERATION. WE COULD SEND A LETTER TO THE SVP OF OPERATIONS AT HIGHGATE FOR THIS BUT WE WAISTED TOO MUCH ENERGY ON THIS ALREADY. WE'RE CONSIDERING CUTTING OUR TRIP SHORT. HOPEFULLY THIS REVIEW CAN HELP OTHERS OUT. GOOD LUCK!! (It seems there is a limit on photos - we have pictures of molds, water stains, crack, rust and grime. Too much to upload here but heres vids https://youtu.be/0CPKzmccjq8 https://yelp.to/qTKq/6NNHC0eDJY https://youtu.be/klYDcYVP_Kw

    Vanessa C.

    Although some of the staff was "sort of" nice, the place was a outdated, the hallway smelled like cigarettes, the pool was dirty, the ice machine broken, one of the hot tubs also broken, the other was dirty. The beds were definitely not queen size and they were worst mattress i've ever slept on. The mattress was ripped, the sheets were old and rough, the towels were old as well. The shower was also broken. The TV was from the 90's. There was also no way to make a local call; they attributed that to "the charges" whatever that meant. There was NO WIFI. Overall the "resort" needs to be updated. It felt like i was in a 80's TV show. Not a horrible experience but definitely not worth the price.

    Filthy

    One of the worst experiences of my life. Front desk was rude. Elevator wasn't working. The room was filthy! Cockroaches, spiders, stained furniture and pillows, visible dirt in the floor, rusted porch furniture and holes in wall of the bathroom. It was so filthy!!!!

    Lobby Entrance
    Royal V.

    So I have to admit I was a bit worried thinking that I was coming to this location. I had read a few negative reviews on the web, however, my overnight experience was not bad! (Time share stay) Our apt, although outdated, was spacious and clean The first thing I did when we got in the apt was search for bed bugs and to my surprise when I flipped up the sheets the mattresses were new crispy clean, so were the sheets and the covers and pillows, "whew" Bathrooms were clean and they even had Bath and Body Works shampoo and soaps. Water pressure was good. Lol 1 flat screen tv in the livingroom 1 tube tv in the room Ac's were ice cold No Wifi in apt Stove was outdated but functional All the amenities were open for use. Both pools, restaurant, game room, fitness room etc. My inlaws stayed the rest of the week with our 5yr old and they took advantage of everything and had a nice time. But they will not be returning. They have def been to much nicer timeshares. The facility could use a good facelift in and out.

    My stay at Mountain laurel
    Israel D.

    So I arrived at 12:05 roughly and I was done by 12:13 being checked in. I was charged as if I stood from 5-10-19 till 5-13-19. When in reality I arrived the 11th. So I was charged roughly $260 something dollars. Not only that. He stated he tried saving me money yet had me checking out on 5/12/19. I was put in a room with no refrigerator and no microwave all because is not a suit. Mountain laurel is not the place I recommend AT ALL. Worst experience ever. They will rob you of your money if u are not paying attention. I am extremely unhappy with this establishment.

    Dominik D.

    Coming back here after more than a decade, I wonder what happened to this place. When I was younger the halls were bustling with the laughter of kids and the parking lot and activities were full of people. Now it seems like a ghost town during what should be one of the peak times of the year. The carpet in our room is dirty and activities that are supposed to be scheduled have been cancelled because there aren't enough people willing to show up. (My mom and I were literally the only two people who showed up to the once weekly yoga). There seems to be a lot of ads for things to do (and a shuttle to) Split Rock, which has many times more people so perhaps it is a partnership to try to save this anemic resort.

    Ceiling collapsed in lobby - zoom to see

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    Ask the Community - Mountain Laurel Resort

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    The Lodge at Woodloch - Second floor hallway facing entrance

    The Lodge at Woodloch

    4.4(143 reviews)
    43.5 mi

    The Lodge at Woodloch is by far the best weekend retreat/upscale spa destination we have ever had…read more Where to begin? There is so much to mention, I'll just make a list; 1 The Lodge, the rooms, the common area, the spa- The actual building/facility is so well kept, clean, inviting, good ambiance and vibes. You are greeted by staff when you arrive, who park your car ,escort you in, take your bags, etc. The lobby is so inviting, a gourmet snack or drink will be offered to you upon arrival. The guest rooms are big so peacefully decorated clean and modern. 2 The Grounds, beautifully maintained open space; a lake for boating, birding talks, bike riding, axe throwing, group hikes, wine tasting, garden demonstrations, outdoor exercise classes. there is an exstensive garden that grows produce for the chefs menu. 3 The Restaurant, wonderful selection of food and drinks, live music. Make a reservation ahead of time to get your table and time. 4 The Activities (included in the price), check out their website, classes are listed ahead of time, and you should sign up for them before your stay. Here's the ones we did; kombucha making, painting, fire making ,yoga, birding, axe throwing, wine tasting, cooking demo, Bosu Ball, Zumba, live music, sleep therapy, veg garden lecture, wood working. There is also every exercise class imaginable. Chef samples and different types of non alcoholic drinks are always available in the common areas. 5. The Spa (not included in price), upscale clean, talented massage therapists We went in 2020 and 2023 and are planning to go back next year. 6. Other things to note; Guests are probably 80% women, mother daughter, women's weekend, things like this, not many men except couples. I recommend booking your activities spa and restaurant reservations ahead of time so you get the spots you want. This can all be done online. The Lodge is not cheap, but it is so well worth it! Hope this helps you make your reservation!

    Everything went well! The hotel, the grounds, the food, the cocktails, the activities and the best…read morestaff! There is a good reason this is named one of the top destination spa/resorts in the country. Golf is across the road, along with an olympic outdoor pool, volleyball, tennis and more. Saturday night you can take the free shuttle and see an off-Broadway quality show for free! You can dine outside at their farm (extra fee). Go, chill and enjoy!

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    The Lodge at Woodloch - Relaxing fireplace

    Relaxing fireplace

    The Lodge at Woodloch - Live music at Tree Restaurant

    Live music at Tree Restaurant

    The Lodge at Woodloch - Men's spa retreat

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    Men's spa retreat

    Split Rock Resort - room photo

    Split Rock Resort

    1.8(544 reviews)
    4.7 mi

    PROS: this place was a nice water park to stay at. The staff is friendly, the bars and restaurants…read morewere good, and they had more rooms than you can count. Among the staff, Griffin at the front counter was a pleasure to work with. CONS: they charge you extra to use the common amenities (pool, gym, arcade, etc) and then extra on top of that for the water park. The electronic room key also failed and the carpet in our room wasn't clean. The line for check in took a solid 20 minutes. Longer than any other place I've been to. We also found a few bugs in our room OVERALL: not sure if I would come back here. The staff and the amount of amenities was amazing, but the cleanliness and the prices are very questionable

    Do not stay here. The only positive thing I can say about this "resort" is that the staff is…read morefriendly and at least handles all of the complaints from customers with grace. My parents traded their time share to stay here and reserved a two bedroom suite with two queen beds in one room and a jetted tub in the master with a king bed. Upon arrival, they were given a one bedroom with an adjoining room with twin beds and charged a $400 resort fee because there were technically two different rooms. They have never had to pay a resort fee at any other resort they've traded their time share for. That was issue number one. Later which we found out we had booked the room that was over at the willowbrook yet they put us in an entirely different room even after we complained. They said they were "looking into it" but never ended up moving us. The rooms were dirty and kitchen lacking even an oven mitt, dish towel, or even a sponge. The glasses and dishes put away were clearly dirty. So we tried to run the dishwasher, shortly after we realized it was leaking as the carpet next to and behind it was soaked. Maintenance was called and the man simply looked at it and said it wasn't leaking even after feeling the damp floor. The next day we complained again and then they sent three men to replace it with another old dishwasher likely from a different room. Also, in our entire weeks stay. I only saw one maid, once. She was vacuuming the downstairs lobby. Meanwhile, the entire second floor and on looks like it's never seen a vacuum. That was the second issue. The worst part about the entire trip was the "resort amenities" that I assumed were part of the ridiculous $400 fee...as you can see from the photos, the tiles above the pool and bowling alley were riddled with water damage and mold. One tile even fell on a man's head while swimming in the pool! I even went to the front desk to let them know that a tile had fallen into the pool in the hopes they would clean it...and the lady at the front desk just said "here are the pool hours" so I don't think she understood me. Most of the staff doesn't speak English very well though not for lack of trying and they are very nice. The hot tub literally had a layer of film on it and wasn't hot. For this reason we chose not to swim. We stayed for a whole week and by the end of the week...the tiles were still laying at the bottom of the pool. Also, the bar and the water park were closed with the exception of one day during our entire week stay. The only thing to do was go to the arcade (which obviously still cost us money) The bowling alley also had leaking ceiling tiles. They simply put a bucket under it and it was still there nearly a week later when we check out. The water park was even more disgusting than the regular pool. Not to mention half of it was closed off. This resort looks like it was once really great back when they had enough staff and money to maintain it properly. The website and pamphlets show what the resort USED to look like and are not updated. It's a shame because if they put money into repairs to restore it to its former glory, it would be a great place to stay again. This place needs new owners willing to repair it because as is, it should be HEAVILY discounted. If you're going to spend that much, go somewhere nicer and cleaner. Do not stay here. I cannot believe how much they charge with almost nothing open or working. Throughout our stay we overheard many people complaining about broken air conditioning, non working elevators, tiles falling, things not working, things not being open, and the general condition of the place. I feel bad for the employees that have to deal with all the complaints. I can only imagine how the owners treat them with how little they seem to care about customers. I'm honestly shocked they're still in business. Do better!

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    Split Rock Resort - 4th of july party 2023

    4th of july party 2023

    Split Rock Resort - Room photo

    Room photo

    Split Rock Resort - No knob to use the lamp

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    No knob to use the lamp

    Blue Mountain Resort - Lock up your board & gear! I use 2-3 locks. I'm just anxious like that. But you really just need 1 lock to deter thieves!

    Blue Mountain Resort

    3.3(291 reviews)
    20.2 mi
    $$

    Our family had a blast here! The place is awesome! Great finger food, great helpful staff, nice…read moreselection of tubes. We had a really good time tubing with the whole family. We ranged in age from 3-44 and everyone had just the best time. We all were able to go up the ramps & down the slopes with ease. The staff was nice and the place itself is your average ski lodge. We really had a good time and can't wait to go back!

    I wavered between 3 and 4 stars on this one. How you feel about Blue Mountain depends largely on…read morewhat kind of a skier/snowboarder you are. If you're an absolute beginner, it isn't a bad introduction to the world of snow sports. It's a small "mountain" and therefore very beginner friendly. They have a completely closed off area on one side that is entirely for beginners with conveyor lifts, very gentle and short slopes, and a short chairlift. There are also two green trails on the mountain designated as "slow skiing areas," though they might want to police them better as there were still several daredevils blasting by us. The whole process for rentals and lessons is a well-oiled machine and easy to navigate. My 11-year-old son had never been skiing or snowboarding before and was anxious to try. So this seemed like a logical spot to bring him. I had been here plenty of times as a kid in the 90's, but this was my first time back in decades. We came on a Sunday in March and arrived at 7:30. It was already crowded with cars and people at that point but we still got a good parking spot and picking up rental equipment was no problem. My son enjoyed his snowboarding lesson and was loving how quickly he was learning. I bought a lift pass for me + helmet rental, and a beginner package for him (this included snowboard/helmet rental, one hour lesson, and restricted lift ticket). All together this was $293, which seems wildly overpriced for the mountain we were on, especially considering my son was stuck to the beginner area all day unless we upgraded his lift ticket. But I guess this price is common in the skiing industry these days, and I hate to think what the big mountains out west are charging. If you're an experienced skier/snowboarder and live close by, it's probably not a bad place to get in a quick fix. As an experienced skier myself, it was a pleasant day on the slopes, but got a little boring after awhile. If I'm going to pay an arm and a leg, fight hordes of people all day, and drive for a few hours to get there, I'd rather do so on a bigger and more challenging mountain.

    Photos
    Blue Mountain Resort - Lock up your board & gear! I use 2-3 locks. I'm just anxious like that. But you really just need 1 lock to deter thieves!

    Lock up your board & gear! I use 2-3 locks. I'm just anxious like that. But you really just need 1 lock to deter thieves!

    Blue Mountain Resort
    Blue Mountain Resort

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    Kalahari - Two Queen bed room

    Kalahari

    2.9(1.3k reviews)
    16.7 mi

    Our family just returned from an unforgettable Spring Break at Kalahari Resorts Poconos, and I…read morecan't emphasize enough how incredible our experience was! From the moment we arrived, we were captivated by the vibrant atmosphere that felt both family-friendly and tailored to adults. The water park was a huge hit with our two girls, offering a wide array of slides that catered to all ages. Whether it was the thrilling rides or the relaxing wave pool, there was always something to keep the whole family entertained. One standout feature of our trip was the food. In previous resort experiences, we've often found ourselves disappointed by the dining options, but Kalahari shattered those expectations! The variety and quality of meals were truly exceptional. From quick snacks and Starbucks coffee, to gourmet meals at one of their multiple restaurants, every bite was delicious. It was refreshing to find such a diverse menu that pleased my wife, the kids, and me. We also appreciated the thoughtful layout of the resort. It was easy to find comfortable places to relax, and while it did take some hunting , we did manage to find a table each day. The array of jacuzzis was another bonus, with both family-friendly and 21-and-over options. Overall, our stay at Kalahari Resort Poconos was filled with fun and memorable moments. If you're looking for a place that offers a perfect blend of excitement and comfort, this is the spot!

    I'm still here at Kalahari Pocono Pines…read more Day-1 We arrived Monday morning at 10 AM. Check-in was fairly easy because there was virtually no one else here yet. When I passed the check-in 2-hours later... The line was very long and the same person was working. They definitely need more people there. I went to use the ladies room after checking in and it was extremely dirty. The cleaning cart was there with no attendant. Went to the indoor waterpark which opens at 10 AM because it's raining outside. The outside was closed. It's the usual indoor waterpark nothing special. The Jacuzzi. Where can I begin? It is an indoor outdoor Jacuzzi. Meaning, you can go straight from the inside through a passageway into the outside. On the inside section.... Only 3-lame-jets were working. PACKED With kids. Outdoor section NONE of the jets were on. I asked the "lifeguard" why the Jets were not on. He said do you want them on? I asked him if he knew the difference between a Jacuzzi and a pool of hot water. He said he would turn them on ... he never did. I cannot emphasize enough, how many children were in there. From a few months old to pre-teens. Horsing around.... I scooped this one girl up that was about to drown 4-years old. She was allegedly being watched by her 12-year-old sister. Her mother was so grateful. Why is the mother not watching her own 4-year-old? I am appalled by this Jacuzzi experience. Hey Kalahari.. Do you think you can have something just for adults? Do the kids not have enough activities to enjoy? No? Do you know how "unhealthy" A Jacuzzi is for children? They have these rules for the kids in the Jacuzzi. Nobody is adhering to those rules, not even the lifeguards. What lifeguard? Jacuzzis are for adults!!!!!!!! We had the buffet for breakfast. We arrived at 11 AM. They close at 12 noon. It was $30 for adults. And $20 for kids under 12. By the time we got there It was slim Pickens. You should not charge me the same amount as everybody else who got more variety before me. Was not impressed with the buffet at all. On the upside. The staff here is very friendly and helpful. Except of course, for the lifeguard who doesn't know the difference between a Jacuzzi and a tub full of hot water. And most importantly, is not adhering to the rules setforth for children in the Jacuzzi. I saved a kid from drowning today.... He should be fired. We will be checking out tomorrow at the prescribed 11 AM. I will add to this review at that time.

    Photos
    Kalahari - Basic room. Nice but lacks basic features such as usb plugs.

    Basic room. Nice but lacks basic features such as usb plugs.

    Kalahari - Conference room

    Conference room

    Kalahari - Basic room. No frills. Almost subpar for the cost per night.

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    Basic room. No frills. Almost subpar for the cost per night.

    Camelback Resort - Just me annoyed talking pics.

    Camelback Resort

    2.6(725 reviews)
    19.1 mi

    PROS: this place is wonderful! They have skiing, snowboarding, and snow tubing! Staff is friendly,…read moremany time slots available, and they have food CONS: there is no lodge to sit in and wait for your friends to be done skiing. It's overpriced as snow tubing is $90 on the weekends. OVERALL: I only recommend coming here if you don't mind spending a ton of money and if you're not going for the ski lodge

    I rarely leave negative reviews, but our experience at Camelback Resort over Memorial Day weekend…read morewas disappointing enough that I feel compelled to share it. My family and I checked in on Friday and were scheduled to stay through Monday. We arrived in time for the advertised 4:00 PM check-in, only to find the resort completely overwhelmed. After waiting approximately an hour and a half, our room was not ready until nearly 6:00 PM. On Saturday, we spent the day at the indoor waterpark and rented Cabana 1. The highlight of our trip was our waiter, Andre, who provided exceptional service and was friendly, attentive, and professional throughout the day. Unfortunately, the rest of the weekend took a turn for the worse. Later that afternoon, my daughter began feeling unwell and developed a fever. I went to the resort gift shop looking for children's Tylenol or ibuprofen, only to discover they carried neither. For a family-focused resort catering primarily to children, I found it surprising and concerning that basic over-the-counter children's fever medication was not available for purchase. When I asked for assistance, I was handed a first-aid packet containing aspirin, which is not something I would ever give to a child. Because my daughter's fever continued to rise, we made the difficult decision to cut our vacation short and return home that evening. Before leaving, we arranged for bell services to assist with our luggage from Room 529. I personally packed all of our belongings and helped Evan, our bell boy, load everything onto the luggage cart. Once home, while unpacking after tending to my daughter, I realized a mesh bag containing several items was missing, including my husband's Burberry swim trunks, my daughter's RuffleButts swimsuit, and her water shoes. The following day, I contacted the front desk, Lost & Found, and asked to speak to Evan at the bell services department. My information was taken, and I was told someone would call me back. No one ever did. I followed up again several days later and received the same response. No manager was available, no Evan, no answers were provided, and none of our belongings were ever recovered. While losing personal items is frustrating enough, what was most disappointing was the complete lack of follow-up, accountability, or customer service. Not one person contacted me as promised. Not one manager reached out to address the situation. Between the delayed check-in, lack of basic children's medication availability, and the disappearance of our belongings followed by zero communication from management, this was not the family vacation experience we expected. I can overlook mistakes. I cannot overlook poor customer service and a complete failure to address a guest's concerns. Sadly, after this experience, I would not return to Camelback Resort.

    Photos
    Camelback Resort
    Camelback Resort
    Camelback Resort

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    Mountain Laurel Resort - resorts - Updated June 2026

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