Took my car in at 10:00 a.m. as soon as they opened because I woke up to a flat tire they told me it would take 2 hours to do the repair I mentioned I need an oil change and asked if it would still be the same time to add the oil change they said yeah it would still only be 2 hours. 3 hours goes by and I haven't heard a thing so I call and I call and I leave messages and I call and I don't get a callback. At 4:00 p.m. I get a call telling me that they're just getting started and it's gonna be about an hour until they're done. I wouldn't be so mad except for this is the 2nd time that this is happened to me and there is now a piece missing from my driver seat!!!! Never coming back to the service dept. They are incapable of giving you an honest estimate & now I'm worried since a simple piece got broken off what else they may have done that I can't see. read more

Mountain View Chevrolet - Piece that is now missing after leaving my car in the care of their service dept. - Car Dealers Near Me - Upland, California

Love bringing My car for service here Jose is an amazing Service Advisor and they always get the job done efficiently and as quickly as possible :) read more

This is not your Dealer if you want ant type of customer ser vice or reliable no stories auto repair. They DO NOT call you back, they DO NOT respond to voice mails, they DO NOT keep you aprised of your repair status and tjey tell you stories about you repair when you do actually get a human to speak to that have no bearing/relationship on your actual repair. read more

The people that were encountered here were all crooks. My husband witness an older man being charged twice for a service that was done a month prior. "They are privately owned" and not really a "Chevy dealer" -- whatever that means for them. We went here for an oil change and our fluids weren't even topped off. We had to wait over 3 hours for just an oil change. Ridiculous. Be careful !! read more

Three weeks ago I found myself at Mountain Veiw Chevrolet. Not that I needed a new car as nothing was wrong with my car. I met up with Eddie Leon, sales rep, and started looking at cars. Eddie was very knowledgeable and patient with me as well as provided excellent service. This is the second car in the family with Eddie Leon being out loyal sales rep. read more

Mountain View Chevrolet - Car Dealers Near Me - Upland, California

Thank you Robert "Bob" Fernandez and @mountain_view_chevy_upland for treating us like family! We bought our suburban 3 years ago with Bob and today he delivered the perfect camaro for my favorite lady! Bob came through . read more

Mountain View Chevrolet - Car Dealers Near Me - Upland, California

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Thank you to Sean Sherlock and the team at Mountain View Chevrolet for getting me into this beautiful Silverado LTZ. Sean and the team made the deal work when 2 other local dealerships failed. I highly recommend anyone looking to buy or lease a new vehicle call the team at Mountain View Chevrolet because they will work for you Thank you Sean read more

Mountain View Chevrolet - Thank you Mountain View Chevrolet - Car Dealers Near Me - Upland, California

Thank you for making my Christmas with my new 2018 Malibu best customer service and my salesman Bobby was very accommodating to my wants and needs for my new car he went out of his way to find what I wanted and to the finance department Yuri was so friendly and Hanny thank u for making it happen I have been buying from ten for over 15 years and I always leave happy!!As for the service department they are amazing and fast with all my service needs Guerimo and a Vanessa are on top of my car needs I highly recommend this is the place to come to buy or service your Chevy read more

Mountain View Chevrolet - My new 2018 Malibu Thank you Mountain View Chevrolet!!! - Car Dealers Near Me - Upland, California

I would recommend anyone who's looking for a truck to come here Andy ho and his manager tony were such a great help with our purchase no hassle or that uncomfortable pressure every question was answered needless to say we walked out with a new truck thanks Mountain View Chevrolet read more

Mountain View Chevrolet - Car Dealers Near Me - Upland, California

Great experience got the best treatment from everyone Breanna Machin was the best come and see her for a new ride.

Just got my First oil change....thank you for the fast and Great service. It is important to me to make sure to be a loyal customer when we are treated right.... read more

I came here after leaving another car dealership that was rude and very unprofessional. I walked in and was helped immediately. They offered me a fare price for my trade in and showed me exactly what I wanted. They didn't try to convince me to buy anything other than exactly what I wanted and needed which was great. I would definitely recommend these guys! read more

Once again our 3rd car from here best customer service ever . My husband did all the fit work for me them we came here and it all worked out for the best leaving with my lease till I am ready for another car no pressure from any one . read more

Bought a car from them in 2015.. fast forward to this weekend I called about a Yukon XL and the first woman said she'd call me back about my questions about having it certified or not... she never called back. Had my husband call asking the same questions and spoke to another woman about certification of the vehicle and she said the manager said yes they could for a price. So my husband wanted her to double check about the price and this woman also said she'd call back. Still have not received a call from either of the two women who work here as sales representatives. Will not buy a car from here based on extreme lack of customer service! read more

This dealership is a hidden gem! They are smaller than most dealerships, but my husband and I will be back again. Richard got back to me very quickly after I first inquired about my 2018 Chevy Traverse Red Line. We did not come to an agreed price at first, but Richard called back and came in on his day off to finish our deal. Wow! We felt that he really worked hard to get us the best deal possible. The finance team was also very nice to deal with. Five stars for Richard! I am now the proud owner of my dream car and am in heaven! Thank you Mountain View Chevrolet! read more

I purchased my car here and had a good experience. I took my car in for service 2 weeks ago. There were some hiccups with my service but everything was sorted out and I was happy. I can say that Mountain View Chevy is very concerned with making the customer happy, which I appreciate. There are bad with communication however, as far as updating me with what was going on with the service. They ordered a part for a warranty issue (not drivetrain related so not really a big deal) just a bothersome trim issue. It's been almost 2 weeks and haven't heard from them, so I guess I'll have to call to see if it came in yet. read more

Mountain View Chevrolet is a great dealership. They are always friendly and professional. Hanny Soliman is amazing he helped get a brand new car at a price which works for me. I highly recomend this dealership.I wont go anywhere else. ;) read more

To who it may concern I've been going back-and-forth with Anthony for over a month thanks to Anthony and Bill we finally found a commercial vehicle all I know is I would give them 10 stars if possible On Halloween we came in at about 7 PM and we're out of here by 8 PM we will be referring this place the Chevy dealer to all our friends and family I literally drove an hour and a half to get here and that hour and a half was well worth itthanks again Bill and Anthony for helping us find the perfect man for a business read more

Mountain View Chevrolet - Car Dealers Near Me - Upland, California

I really wish I could find A Chevy dealership that has great service this place is A joke first it's so dam hard to set an appointment due to them never answering the phone and being so busy they say . You have more mechanics walking around taking smoke breaks then working . I've been coming here for A while and this place is getting worse and worse every time I come then they no longer take service coupons. On the website they say they take other Chevy dealer coupons but the service guy said no they don't take any more . Get it together update your site or something read more

This has been the best experience I have had at a dealership. It was quick and painless. The salesman Julian Rivera was very knowledgable, kind, and patient answering all of my questions. I will definitely recommend Mountainview Chevrolet to everyone I know. read more

If I can give this dealership a fat 0 I would. My friend Jonathan Chávez bought his truck from this Dealership about a year ago. He recently started to have problems with the truck maybe about a week or so ago. Thankfully he is under warranty for the truck so he decided maybe the dealer can figure out what's going on with the truck. We dropped the truck off on Sunday 4/26. The dealership calls him Monday and tells him they're still trying to figure out what's wrong with the truck. Tuesday 4/28 I get a phone call from Jonathan asking for a ride to the dealership because he said they burned his truck. I automatically assumed he was lying and that his truck was ready. We get to the dealership at around 11 am on 4/28. We walk in to look at his truck and to my surprise and his surprise the truck was burnt. We asked to speak to Andy which is the maintenance manager at this dealership. Andy then showed us the video of how my friends truck got burnt. I noticed the mechanic connected the battery and walked away at 8 am as soon as he clocked in. In the video he showed us you can clearly see how unprofessional this mechanic was by leaving the truck unattended. Not only that you can see the truck smoking for a couple minutes before the mechanic noticed. Andy then offers my friend to fix the truck and claims the damages to the truck is only 3k but considering the paint job on the fender in itself It's hard to believe Andy was being honest with us. I'm assuming the dealership is going to fix the truck no cost. Jonathan decides that he no longer wants the truck and would like to get compensated by getting another truck. Andy then refers us to Amir. Amir is the sales manager of the dealership. Amir claims he is going to take care of my friend and he will do his best to assist Jonathan and that he will be back. He comes back a couple minutes later and asks my friend Jonathan if he happens to have a pen and throws a paper on the table. Like anyone with any common sense before signing anything Jonathan asks what is he signing and Amir proceeds to let Jonathan know they're going to need to run his credit. I instantly let Jonathan know that he should not sign anything because the dealership and their carelessness is at fault for this major damage to his truck. Amir then gets frustrated and let's Jonathan know he can't do anything without him signing the paper. I found this very unprofessional by the dealership especially Amir. Jonathan asks if he can speak to the General manager of the dealership but we get denied to speak to him several times. Finally Jonathan asks the dealership if they can provide him with a rental to get around which I feel like would only be fair considering the fact that they are the ones at fault the least they can do is provide a rental for him to get to work and back. They actually deny him a rental and claim they can't provide him with a rental. This dealership is unprofessional and I would not recommend to anyone that is looking for a car. You should take your business somewhere else especially if this is how they treat their customers. read more

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Impossible 5 hours for an oil change with an appointment what a joke. Service advisors don't care

Just got a Chevy Equinox today! Sean and Susanne helped us out and were amazing! Customer service was awesome and the manager was more than accommodating read more

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Courtney is the online internet manager who worked with myself to buy this Chevy Trax she stayed late and worked with us to get our numbers down to where I wanted the payment, and the asking price that we could agree with. She gave it her all. The finance manager Yuri, help save us hundreds in interest just by pointing out a few extra little things that we could do to even lower the term of the loan. They have earned our business for life we are a Chevy family only we have bought several Chevys never from anyone as nice as mountain view Chevrolet. I highly recommend if you're looking for a new car go check them out. read more

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Best experience ever when buying a truck. Never felt pressure and very courteous. The whole process took less than an hour not an all day affair. Thank you definitely recommend Mountview Chevrolet on you're next purchase. read more

I would like to clarify a review I made for Mountain view Chevrolet. I am upset with the manufacturer of the 2017 Malibu I purchased there. I have taken the car in for repair 3 times for the same thing and it's still at the service department waiting to be repaired. This is a brand new car and It should not have ANY problems. The service we received from Johnathan Pena service advisor was great and we are very thankful to him for all his help. He promptly checked us in and kept us informed of the status. It is not his fault that the car is damaged. He did his job to his best ability. Once again service advisor Johnathan Pena is not at fault. It's the MANUFACTURER of the car....... Marvin Marroquin upset customer read more

I negotiated on a truck price that was not accurate. The online prices are not accurate and no where was it described that the so called addendum posted on the windshield stated otherwise. They expect customers to know that the prices listed on the site are accurate. This was very disappointing because I trusted them and allowed them to run my credit based on that price. Until after the fact was I made aware. Luckily I found an honest dealership at Allen Gwynn and made a deal within a hour without me showing up prior to running the numbers. Yes, I had a trade-in with 1500 negative equity for which I provided pictures and I was ready to pay the difference. Mountain View was deceitful and Tony whom was suppose to convince me to come in made it worse. Eddie attempted to patronize me by saying how this truck had all kinds of accessories and did I expect them to be free. No, nothing is free!!! But be honest and state this upfront!!!! Written by Miguel-----nothing to Hide!!!!! Picture of my New Silverado from Allen Gwynn read more

Mountain View Chevrolet - Car Dealers Near Me - Upland, California

As soon as my mother and I walked onto this lot we were immediately greeted by a extremely polite young man named Ricardo Montoya. I proceeded to give him the description of the cars I was interested and my budget. He lead me straight to reasonable options. He didn't try to push me into a higher budget. Once I decided on a car he was extremely helpful with getting top dollar for my trade in and even went the extra mile and cut extra cost so my out the door was below my budget. He was honest, personable, and quick. I did also notice the other employees were as generous and " for the customer" it was a breath of fresh air and I left today with my new car !!! Thank you Chevy, and Ricardo! read more

Mountain View Chevrolet is a great dealer to purchase your vehicle and especially good old fashion customer service. The Sales Managers are very structure and make sense on deals when discussing a Purchase or Lease. The Finance Director Amir is very professional and certainty and gentlemen as how he presents himself. They have a simple process to present you vehicle to you and took about 7 min to get an approval. That's really cool I was done with deal in 45mi. My next car will be the 2020 Roush and will come here again. Thank you very much read more

Amazing service from Adrian and Hani! Thank you for taking care of us our beautiful Equinox. Thanks again and Job well done Mt View Chevrolet read more

The worst customer service!!!!!!!!!!!! We bought ouR Chevy Malibu brand nee in 2018!!!!! We kept on having problems stalling in freeways for several times!!!!! We got there just this afternoon to have our car fixed and we ended up leaving very sad, frustrated and a very dissatisfied customer!!!!!! I will try other dealership and hoping to get a better customer service we deserve!!!!!!! read more

Had a terrible experience with this dealer. I fully admit I was late and did not get to see the person I had an appointment with, but the guy who took over was just a straight up lot lizard. Tried every trick in the book to keep me there as long as possible from taking extra long to do an inspection of my trade in, to then telling me his manager had to hold onto my keys because HE was going to do "the real inspection". All the while every sales rep is hovering against the window yelling out cars they see that might turn in to shop for a new vehicle which is a real bad look. As well my guy just flat out did not listen to me, and got exceedingly frustrated that I would not let him run my credit until we talked some ballpark figures, every question I asked felt like a chore to get him to just freaking talk to me instead of just scumming the whole thing up by being a textbook "car salesman". Cherry on top was when they said that they "just have the customer apply for the EV rebates themselves" which means I would have to take a loan out for MORE than I would at the dealer down the street who would apply those discounts at time of purchase. Why would I want to take out a loan for $3,500 more if I didn't have to? And even to that point I made to him he just brushed me off as if I was asking a ridiculous question. Had hope when I was talking with Victoria but this guy just drove me right out. I left so quick I forgot to get his name. Hopefully if I ever need service their service department is better read more

I have a 2011 Chevy with a Diesel engine and Allison transmission. The truck is in pristine shape with 40,000 miles on the odometer. Check engine light went on and On Star said it was a transmission issue. Took it to Mountain View and Service Rep Ivan M. Confirmed it was the transmission control module that had gone out. Ivan said the part was on nationwide back order. Ivan spent days calling all over the US in an attempt to locate one. He found one at a Chevy dealership in Texas but they wouldn't part with it. Finally one was located through e bay and shipped out and installed. The issue was resolved and the truck is back to running as new. I would like to thank Ivan for his diligence in attempting to locate the part and also the technician that installed it for their service and expertise. read more

This review is for Troy Sacco. Was looking for a compact suv and went out there based on a Facebook ad and honestly, just to look. Troy made me feel extremely at ease and kept it real with me based on what I was looking for, my budget and my credit. Troy truly went above and beyond to take care of me, make sure I was happy and even helped set me up with some great car insurance! My experience was stress free, and I was made to feel like family. Would highly recommend him specifically!! read more

After calling and having a great conversation with Alain Chidiac, my family decided to drive the distance to Mountain View Ford. Alain was knowledgable, informative, and most of all a man of his word in an industry not know for that quality. We completed a fair deal we both could be happy with. He introduced us to Michelle the finance girl that really sealed the deal in us loving this dealership. Michelle is SO awesome, and a key player in the success of this dealership as well. Alain truly reflects what every employer should want to represent their establishment, thank you Alain for being you and helping us have a great day AND a great new car! (On a side note I read a few reviews stating giftcards for reviews and not only did I NOT get or request a giftcard , but Mr Chidiac humbly deferred when I asked if he would like me to write one...what a great guy) read more

Bought a truck yesterday from these guys . Thanks to Tony , Giovanni and of course Victoria

Great service, Jonathan and Hanny were awesome and took care of everything in a professional manner. We have purchased here before and we will be back again! read more

My wife had a battery replaced at Mark Christopher, same ownership as Mountain View, just under 2 years ago. Bad move, way too expensive, but she did it. Just under two years and the battery seems to be going bad so she took the car back to them. They tested it and sure enough battery is bad. The battery had a 30 month free replacement warranty. Free replacement right? NOT REALLY. Free battery, $50 for them to put it in! I'm sorry, but that's just BS. Update. We have a mechanic friend. My wife called him from the dealership and asked him how much he would charge to put in a battery. He said bring it over I'll put it in for free. My wife asked to get the battery so she could have it installed somewhere else. NO! You can't do that! You have to leave your old battery for them to give you the replacement battery or you don't get the replacement, and of course you can't drive away with the new battery in your front seat, with the old battery back at the dealership. If I'd have been there, I would have told her to give them the old battery, take the new one, call AAA and have her car towed to our friends garage! It would have saved us $50, but then I'm guessing they probably would have charged us some labor for taking out the old one! Basically they got you by the short hairs! Warning, if you have a car problem that you think MIGHT be the battery, take it to Walmart. They do free battery testing. Then if the battery is bad and not under warranty somewhere, get a battery at Walmart. Much less expensive with a 5 year warranty not 30 month, and 3 year FREE, and that means FREE FOR REAL including labor replacement. The last 2 years is prorated pricing on a new battery, but still beats the BS 30 month free battery but get screwed on labor deal at a dealership, or at least this one, and their other dealership Mark Christopher who wouldn't approve the free labor for us. read more

I bought over 12 cars from Mountain View Chevrolet and Mark Christopher Chevy!! Always been satisfied this time I took my son who this is his fourth purchase from Mountain View Chevrolet and we drove off within three hours with a 2021 trailblazer. Again A+ in my books and this time we dealed with the salesman Raymond Villafan! My son said this was his best experience ever there. Raymond was very professional asked if we need any water coffee you name it. He made it very comfortable during the Covid experience. I recommend when you go and ask for Raymond and you will be very satisfied. read more

Just purchased a 2016 Mazda CX-5 with less than 7,000 miles from Hanny at Mountain View Chevy. I am so happy with how easy it was to purchase my vehicle. In two days, I was able to broker a deal for this car (which was a trade in but Chevy kept in great condition) over the phone and find the perfect car. Hanny made the process very easy and low pressure. I told him what I was looking for and the price range I wanted to spend. Hanny understood and made it happen. I even drove two hours away from where I live to get this amazing deal! I totally recommend this dealership and Hanny specifically. Thank you, everyone, at Mountain View Chevy! read more