I called this facility and asked to schedule a consultation for my blue nose pit bull. The clerk asked what for. I had told her I believe she has breast cancer and I want to get her blood work done. The clerk snickers at my comment "and whhhhyyy do YOU think she has breast cancer" following with a snicker. "Well one of my dogs nipples is the size of a golf ball, is oozing puss, blood and plasma and the growth as broken through the skin it appears. The clerk responds " oh! Well, the veterinarian will most likely want to do an xray.". My response was " well, I'm not sure I want to do an xray but blood work sounds more like what I would like to do." Clerk responds " Well you can't find out of you have cancer from blood work, you need an xray". Mind you that I work in the medical field. I corrected the clerk in which she responded." Well! You can just talk to veterinarian about it then!". I scheduled my appointment anyways then told my wife and mother about my experience whom are also in the medical field. Anyways, my wife called off the appointment based on my experience with the front desk clerk. I guess they aren't hurting for buisness. Thanks for the sassy attitude. Best of luck! read more

If there was an option for zero stars, as in not a SINGLE star I would use that option. This animal hospital had some of thee most disrespectful, rude, and unprofessional female nurses/vettech's I have ever communicated with. I brought 2 puppies in that I saved, beautiful doggies. Long story short the nurses are incredibly rude to my face about realistic, common sense, basic questions I ask. Then they close the door while I'm speaking - and In the meanest, most condescending bitchy tone, they're talking amongst themselfes about me, literally while I'm on the other side of the door. Then the heavy set nurse enters the room and begins communicating with me like I'm an idiot- the most incredibly passive aggressive under tone she could of gotten away with.... You guys, I am tellin you it was incredible. Next the head vet enters the room. Again, very common sense questions I ask. She begins with the same vibe, like I'm an ignorant idiot for having questions. Using Fear telling me that I "need to test them, because it could be THIS, or it could THIS. Which I respond, what are the symptoms? She tells me. I say it isn't that. She yells, (really yells) argues, asks if I'm a doctor, etc. total typical hysteria nonsense: Doing her best to pressure me into spending the max amount of money. So you know what? I do it. The test comes back NEGATIVE OF COURSE. Then she tells me I'm making her feel stupid. It was an incredible experience. I definitely won't be going back here with this vet again. Maybe they'll be good for you. But me and this lady just weren't aligned. They try to suck ya dry imo. 304$ later for 2 tests and something to stop puppy diaria. read more

I've been a customer here for 5 years ever since my dogs been a puppy, they were friendly and better than the vet I had before so why the poor review??? I feel as though they are unethical and try to get as much money from you as possible, my dog began scratching a lot around 1 and when I bought them in Dr. Hesi would always tell me allergies are really bad this year, he'd recommend drugs I'd pay and after a while the only thing that would help his scratching was steroids which is not something you should give long term. I did this for about 4 years until I finally caved and decided to do allergy testing based on their recommendation...NOTE allergy testing is not cheap it cost me about 600-700 total and afterwards he still had allergies and scratched so basically it was a waste of money. I finally took him to PET TIME and while I had to wait an hr because they were busy it was worth it, the first thing the dr asked is if they gave him this shot which I said no, he seemed surprised but I was 100% they did not give him the shot. Either way they gave him the shot and from then on he hasnt had any issues with scratching or allergies. The worst part is when they called to request my dogs files Mountain View Vet gave them one paper with really generic info not the complete history they should have. They had to call them daily for a week to finally get the files that they were suppose to spend. LONG STORY SHORT: Do Not Go Here, They Are After Your Money! read more

They said they lost all of my dogs records!!! I have spent hundreds of dollars on my dog there over the last couple of years. Now, when I needed to get my dogs prescription filled online, due to a recent move, they tell me they have NO record of us ever taking our dog there... The woman I spoke to on the phone was not only unapologetic, she acted as if I were imagining that I ever even took my dog there in the first place (although, they are still on speed dial on my phone).... It is not the first time the front desk has been rude, unhelpful and uncaring... The front desk must think they are the only vet in the area. Beware, poor customer service ahead! read more

I love this Veterinary Hospital. I had a pet rat that had a very large tumor growth on his left-lateral side. I called 15 vets in a 50 mile radius from Claremont. ONLY 3 would accept rats. Most clinics could not touch or even look at him. And 2/3 clinics tried milking money out of me just to have a Dr look at Rufus. (I knew from the beginning that, being 2.5 years old with that large of a tumor, euthanasia was the only way to go. Recovery from a tumor that big was very slim- I'm a pre-vet major myself). So I was looking for humane euthanasia of my pet. I won't name names or clinics. But other clinics' "out the door price" (price after everything calculated) was $70+ just to euthanize my poor rat. I called this office and talked with the receptionist. Naturally, this isn't something they normally do. And I would not advertise it loudly. But the doc was able to see my Rufus and take him in the back and humanely end his suffering (euthanized). And they did it for $30. Now, rates change, and people leave. So if you call asking for the same thing, don't be surprised if they don't do it anymore. They were even kind enough to wrap him in a towel for me to take back home and bury. I think its cheaper if you take your pet back with you- fee for disposal of, well...you know. If you've ever been emotionally distraught over a decision you didn't want to make, you would know that even the slightest road bump can be anxiety-inducing. The vetT that took my pet was so sweet with him. She wasn't disgusted of him like most others I called previously. She held him, pet him, and he played with her long hair. I am tearing up now and this was 3 months ago. She made him feel loved and made me feel like he was in good hands. God Bless her. I wish I could remember her name. Reddish dyed hair? Brunette. And a bigger framed woman. Really sweet gal. Thank you if you are reading this! read more

Just took my Himalayan Cat Samsun in because he was not feeling well...the girls at the front desk are so nice and Dr. Dickey was very nice and so gentle! They had to take his temp and he did not even flinch:) therefore I find the negative review that was recently written hard to believe! Besides the fact that it is so ridiculous! I would highly recommend them! They were AWESOME! read more

I have been using Mountain View with Dr. Heise as my original vet for my bulldog the past few years. After not visiting for about 8 months, my dog suddenly started to experience some regular skin issues she has faced since being a puppy. When I looked up the Mountain View Vet Yelp page, I was so bummed to see Heise had left. He had helped my dog with her past allergy & skin problems. I called the vet and they advised I could see Dr. Shauna that next day. I went in not knowing what to expect and what I found was the BEST vet to ever take care of my baby. On my first initial visit, Dr. Shauna was very attentive, thorough and never made me feel rushed during my appointment. She prescribed antibiotics and steroids for the allergies & skin issues. Unfortunately the next few days my bulldog went very downhill with a number of issues popping up resulting in her not walking. I was able to get a next day appointment with Dr. Shauna. By the second visit I knew there was no other vet I would want handling these tough issues with my dog. She reacted immediately and again exceeded my expectations with her experience, attentiveness and help with what we were dealing with. Over the next few days, we continued to experience more problems which resulted in surgery for my dog. Being a nervous wreck when it comes to surgery usually but I felt so good knowing that Dr. Shauna would be talking care of her. After her surgery, we received a followup call from her to see how my dog was doing. Just another sign of what a true caring vet she is. We discussed waiting for the results and sure enough a week later I received a call from her to discuss the results and what to do going forward. After the wonderful experience I have had with Dr. Shauna, I knew I had to post my first Yelp review because I have never had such perfect customer care from any vet. I cannot say enough wonderful things about Dr. Shauna and will HIGHLY recommend her to everybody I know. I will always bring my dog to Dr. Shauna for all vet related issues big and small. Thanks Dr. Shauna from Emma & Samantha. read more

Dr. Dickey and his staff are amazing! When u bring in your pet you can honestly tell that they really love animals and want nothing but the best for you and your pet. Their prices are reasonable and they are very up front about what your pet needs and doesn't need. So happy we found Mountain View Veterinary Hospital! read more

This vet rocks! I was originally referred to them by happy and loving pet owners and I have had a great experience. They are great with my Corgi and have incredible knowledge of different breeds- all the people I know talk about how they are pros at understanding their specific breed and we all have different breeds of dogs. I referred my in-laws who have Jack Russells with alergy problems and they were amazed at how much money their previous vet was charging without finding a solution- Mtn View found a medication that has both pets and owners happy and was reasonably priced. I highly recommend! read more

Mountain view vet hosp is the best ever! Dr Cully is the best vet I have ever been to. He has been taking care of my pets for 20 years. Dr Cullys staff are very helpful and friendly. I don't trust the medical care of my dogs to anyone else. Thank you Mountain View, for everything you have done for my family. read more

They just dropped me as a client. Unbelievable. I had the temerity to go to a different vet, who diagnosed her with heart murmur and enlarged heart. When I questioned Dr. Shauna about a surgery the dog had 3 months earlier at their clinic. Amazingly they did not find those two things, and the conversation took a downhill turn. Luckily we took the dog in to a specialist, which Dr. Shauna had recommended. Now I am finding a better vet. read more

My family and I have been going to Mountain View Vet for about 25 years now and we truly love them; they are always patient and loving with our pets and make sure that we as a family are always comforted when we have a sick pet. Dr. Dickey and Dr. Culley are both very funny, too, and it makes the time we spend at the vet with yowling cats and a yappy dog much easier. read more

If you are considering switching vet hospitals, I highly recommend you give Mountain View a try. We started looking for a new vet when we adopted our English Bulldog because although we were not unpleased with our former vet, we wanted to be sure our new girl would be getting the very best of care. After calling around to various vets in the Rancho/Upland area and checking out opinions on Yelp and other websites, we decided to try Mountain View. Right off the bat I liked Dr. Dickey. He answered my questions patiently and without seeming hurried. He handled my dog with care and was really genuine about his affection for her, not just in the brusque manner I'd experienced at other animal hospitals. The office was quiet when I arrived and when I left. Not super busy with animals being bustled in and out, but calm and peaceful. The receptionist(Kim) was friendly and professional, and the prices for our visit and spay were super reasonable. Second time we brought our dog in was yesterday, when we were convinced she'd gotten hold of some rat poison! They told us to bring her right in, and were ready for my husband and dog with our file in hand. Dr. Dickey was again pleasant and personable, with a calm, laid back demeanor, which my husband said did wonders for his own nerves (he, like myself, had been fearing the worst). Everything turned out fine, and Dr. Dickey explained two different courses of action, just to be on the safe side. He recommended the least expensive one, which was a relief, as there was a huge difference in price between the two. We're both really pleased with the decision to go with Mountain View, and won't hesitate to recommend Dr. Dickey to friends/family in the future. read more

Do not go to this veterinary hospital. I always loved this veterinary hospital but have not been happy with the vet recommendations the past to year. One vet just looks at your pet and recommends surgery without understanding the full health issue of the pet. I am so glad I didn't follow her recommendations because I found an amazing vet who diagnosed my pet, provided a treatment plan and my pet is on the road to recovery without surgery. Also, the new vet was so kind, knowledgable and willing to let me ask questions. No comparison to the vet at Mt View. read more

Mountain View has been around forever and there is a reason why. The staff at MVVH actually care about your pet, they are not just in it for the money. Dr. Heise is the most wonderful addition to the clinic in years. He is a true lover of all kinds of pets and we have had some really down to earth conversations about the care of our pets. He takes the time to listen and also is conservative in his treatments to keep them as affordable as possible. God bless the day Dr. Heise came along. I would trust my pets to no one else. Front office staff is also great...very accommodating and efficient. Thanks to all at MVVH. We trust NO ONE more with our "kids". read more

We can't say enough about Dr. Heise and his wonderful staff. On May 16, 2014, we had to put our loving Labrador Bryn, down. She was 14 1/2 and the most wonderful dog we have ever owned. Dr. Heise was so loving and kind to us. He knew how much we loved her and he made it as easy as possible for us to get through saying good-bye. A few days later we received the most touching sympathy card, signed by all the doctors and staff. If you are looking for a wonderful Vet, Dr. Heise is the BEST! With sincere appreciation and gratitude! Kathleen K. read more

I recently moved to Olympia and now bring my cat and dog to MVVH. The staff (Doctors, Techs/assistance, and especially reception), are all extremely friendly and knowledgeable. I have been in multiple times and have been extremely satisfied with the care taken of my pets every visit. I could not recommend this animal hospital any higher. read more

Have been taking our pets to the Mountain View Veterinary Hospital for about 30 years, and would not even consider taking them anywhere else. Dr. Dickey, Dr.Culley, and the caring team there are outstanding people and very professional. You will get honest information (which can sometimes be tough to hear....) on which you can make good decisions about how to help manage your beloved-best-friends health issues. ~ AMT read more

They are a special Hosp. that take in non ordinary pets. My hubby and i Love our rats. My Mum in law and Bro in law love there rats to so when we Moved to Cal. from east coast we had 10 rats between us. 5 and 5. They took good care of there rats before we came and today we had to put one of our rats to sleep. they did a good job helping what way they could. And another had to have surgery. they are great and a nurse named Vicky is the best and took our little rat. and later she will put our rats ashes with her rose garden with others and including one of my In-laws rats. I think that is wonderful. I love this place read more

if you pet ever has a problem come here. the people who work here are very nice, I have been bringing my cats here to see dr. heise for about 5 years now and am very confident with his suggestions and recommendations. he doesn't suggest unnecessary medications or procedures and is very thorough with his check ups definitely bring your furry friends here for a friendly check up. read more

Horrible experience going to them for over a month for an issue my pet was having...problem got worse. Went to another vet, diagnosis in 30 min. Dog would have lived if Mt. View had only done a simple throat Xray weeks before. Other vets knew what a disservice was done to our beloved pet. by letting this issue go for weeks and weeks. read more

AWESOME!!!!! Dr. Tudor is an angel!!! Our dog was VERY sick and two other vets could not figure out what was wrong with him. After Dr. Tudor took one look at the blood work from the other vet hospital, he knew EXACTLY what was wrong. It was such a relief!! He really cares about the well-being of my pet and I'm sure any other pet he treats. It is so nice to have a vet that we can trust!! Great!!!! read more

I am completely shocked about any negative comment with respect to Mt. View. First and foremost, the office staff has always been incredibly nice. I have often times had to make early morning appointments for my fur baby and they are always there ready for us. The receipts are hand written but I'm not there for a pretty receipt. They do not have water bowls or toys etc but i appreciate that for the reason alone that most people are at the hospital because their pet is ill. Dr. Culley is by far the best vet around. He is always very thourough with his examinations and really takes the time to make sure all of my questions and concerns are addressed. Recently i had to seek emergency care for my baby over the weekend and Dr. Culley and his staff were there to follow up and guide me through this scary time. They are all very knowledgable and best of all my dog gets excited when we go there. We absolutely love all the staff and Drs at Mt. View. read more

They really care about animals and do an amazing job, I've been going here for three years and have never had a bad experience. Dr. Shawna is amazing read more

Used them as far back as I can remember wouldn't go anywhere else. They truly care have a great staff and give experienced vet care I can trust. read more

It's very possible Dr Culley may be the best vet on the planet. For over 15 years he has been providing extraordinary great work in diagnosing and treating ailments for our family's relatively rare and challenging breeds of dogs, such as Sharpeis and English Bulldogs with their various breed related maladies. He recently had to perform 3 extensive surgeries in 4 months on our shelter rescued little mutt Poodle/Schnauzer mix to remove nasty reoccurring tumors (non cancerous). Our very loved little dog came through all 3 with great success and no complications, his long surgery scars are so precisely stitched, it looks like a cosmetic surgeon did the work! Equally as noteworthy of his professional skills is the fact that he is a vet with a caring and loving heart for his furry animal patients as well as a very caring nurturing demeanor with the pet owners. He has gone above and beyond what any other vet may have done to make dealing with the personal financial burden that often can result from serious pet health issues, to make it as tolerable for the family as possible. I don't get the few low star reviews for his business, but I do realize that vet's have a tough and perhaps impossible task to try and always meet every emotionally stressed pet owners very high expectations. I just felt compelled to share how well he met and exceeded mine! read more

I love Mountain View Vet and I love Dr. Heise and Dr. Dickey. My dog has very bad arthritis, and Dr. Heise has kept him pain free and happy for a lot longer than I ever thought was possible. When we needed to see a vet and Dr. Heise was unavailable, Dr. Dickey saw my boy and was so kind. Dr. Dickey went over my dog's entire chart with me, and spent a lot of time talking with me. Because of my dog's arthritis, there will come a time when the medication no longer works, and I appreciate that Dr. Heise has been very honest with me about that - but we will keep my sweet boy going for as long as we can. I would recommend Mountain View Vet to anyone who loves their animals and wants them to have the best care possible. read more

We were so sad to learn that Dr. Heise has left Mountain View. When my 13 year old dog started to have a long standing problem reoccur we made an appointment with the new replacement veterinarian Dr. Shauna. We brought our beloved dog in for the appointment and labs . She suggested we give her IV fluids at home and put her on a very restrictive diet for a trial of 2 weeks due to her lab results. We started this regiment but were very concerned about our sweet little dog. We called Mountain View to ask for a copy of our dogs lab results in order to get a second opinion from another vet that treated her in the past. We received a phone call from Mountain View and was told that we could pick up our pets medical records (we have 4) and that they would no longer treat our animals at Mountain View. When asked to speak to the veterinarian we were told they were not available. This is the most unprofessional behavior I have ever experienced. How could they send me home with an IV for my dog and only 2 cans of restricted dog food and then refuse to follow through with her treatment? I have a hard time believing that they actually care about animals. If my dog is sick enough to run multiple lab tests and require this type of serious medical treatment how can they just refuse to take care of her because we want to get another opinion? Either the treatment that they prescribed is unnecessary or they are so insecure that they don't want another professional to review the facts. Our intention for seeking a second opinion was out of concern for my dog not to insult the vet. We would have gladly explained this to Dr Shauna however she refused to speak to us and it is just as well she doesn't touch our animals anyway. read more

We had to put our dog down after repeated visits to this vet did nothing for her skin condition. They poopoo anything suggestions having to do with nutrition and were flummoxed as to why our dog was having massive reactions and dermatitis. Just kept her on steroids which were not working and another medicine that caused her not to be able to use her back legs. They do not seem to much care about the animals. Today we have an emergency with another one or our dogs who has gone down and cannot get up. I asked if they could fit me in with their last appointment because I cannot lift her on my own and must wait for my husband to get home and help me. But they would not do it. The receptionist showed no concern or compassion whatsoever. Told me to take my dog elsewhere. I am a teacher, also a service sector. I would be excoriated if I was so uncaring and unwilling to give an extra inch for my students in need. I've been to this vet for the last time and will take my business and the care of my three dogs elsewhere. read more