Our AC compressor failed on an older car, and Sean reached out with a quote that was well below…read moreevery other estimate we received. He used his own discounts to help bring the cost down even more, which we really appreciated. He was honest, professional, and did a great job making sure our AC was blowing ice cold again. He even provided a lifetime warranty on the parts and labor and said he would come out day or night to fix it if anything went wrong. We would definitely hire Sean again for any future car maintenance needs.

After AAA repeatedly (three trips) failed to deliver a working battery for my 2023 Honda Odyssey, I…read moregave up and found Sean Gordon online. He was working on a job but came later the same day. He picked up the battery from AutoZone and quickly installed it. The back story is that I am in a power wheelchair and require this modified van to get in and drive anywhere. Wheelchair transport trips are $100+. After a 3 day delay caused by AAA, Gordon's Mobile Repair got me on the road again.

I found the experience of getting new batteries great! My service agent Tyler was such a…read moreprofessional and helpful. They have multiple bays to handle lots of jobs. Best of all the price was the best in town. I had a wonderful experience and would recommend Chapel Hill Tire.

I have been there 3 times for tires. i inquired about an inspection on 2nd visit and got an entire…read morelist of mandatory fixes to pass. The next day a different station passed me without demanding any other fixes from Chapel Hills list Went back today, and got quoted insanely high prices after telling them of lower prices elsewher. This place will try to squeeze you for every penny they can. Do not trust them

The low down: These guys have gotten it right! All others should learn a lesson in quality and…read morecustomer service as Ernie Lees! Best place to get good,honest maintenance and repairs done! Family owned and operated! Don't let the slightly grungy exterior/interior turn you away! I first came to Ernie Lee's in 2006 due to the convenience of location for me and I'm glad I did! When you pull up, the exterior appears to be slightly run down especially when compared to newer chain type centers. And the inside isn't much different. But don't let the look fool you!! These guys are honest, priced decent and have great customer service. The waiting area consists of a small table w 4 chairs some stools at the counter and a bench outside. They offer free wifi and have a TV in their small waiting area usually set on WRAL. There are some drinks and snacks that you can purchase as well as coffee. If you want free bells and whistles this may not be the place for you. If you want great, affordable service and care then stop in and check it out for yourself. Because it is family owned most of the same people have worked there since I've been coming here. Theresa, who works the front desk, is super friendly and always has a smile on her face. Ernie Lee and his crew always go above and beyond to make sure my car is taken care of. When I go for an oil change they will do things like fill my tires, put in a break light, headlight or windshield wiper for free (I provide the parts). He is always honest and I have tested this against others. Being a female that knows nothing about cars the integrity of my mechanic is of upmost importance! So I'll say it again... come here if you want quality, honesty and great customer service!

Terrible customer service from manager. Very disrespectful and arrogant. Came in for an inspection…read morewith no lights on but the TPMS now the check engine light is on awd and traction light.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They did a good job replacing my front suspension. My only issue was they had to send the truck to…read moreanother shop to get the front end aligned.

Brought my car in for a new A/C compressor. I usually take my vehicle(s) to Ernie Lee in NE…read moreRaleigh, but he and his staff were super backed up and I was waiting weeks for an opening. EL and his guys always do a great job, so I wasn't thrilled to have to get out of my comfort zone and find a new place. But with the summer heat in North Carolina, about the last thing you want not working in your vehicle is the air conditioning. I read the glowing reviews of Choice Auto Care on Yelp, and elsewhere, and decided to give them a shot. I am glad I did. Don was quick to get me in, and then out, and the job was done right - and VERY timely. He reminded me of my long-time mechanic from when I lived in South Florida. In fact, the two could almost be twins. It's a little further in distance than I usually go - in fact, I can walk to my 'regular' guy - but I highly suggest Don and the staff at CAC. It is never enjoyable having to get certain repairs done, but if you are going to spend hundreds of dollars for a fix, it's nice to know places exist that will do the job right, and not screw you over trying to upsell and still give great customer service. If you're in the North Raleigh area, definitely give them a call!

I was from out of town and needed a quick repair, these people are very knowledgeable and honest…read morefolks not just after just your dollar.

Quality Plus is our go-to when our Subaru isn't feeling up to more adventures…read more All of the staff are friendly, helpful, and welcoming. If available, they have loaner vehicles or do shuttle service which is such a great add-on to their amazing customer service. If you are waiting, there is a waiting room with comfortable seating and magazines for reading. They give you a call during the waiting process to update you on your vehicle. We never feel pressured to purchase unnecessary extras but are informed when there may be future visits. The best thing though, is the cookie they put in your car when you leave. Those cookies are delicious and it's a nice touch to their service.

The best thing about Quality Plus Automotive Service is the people. No, it's their customer-centric…read moreservice. No, it's their pricing. No, it's their quality work. No, it's their compassion and sense of humor. No, it's ...well, EVERYTHING! This was my second visit to the Wake Forest location, and my 2017 Mazda6 has not run this well since I bought it in 2017! They have performed some larger items, and much to my surprise, the cost was much less than the dealers in Raleigh. Unlike the dealer, I didn't have to take the car back for a second visit to get the initial repair fixed!! To top it off, they replaced the battery in my key and vacuumed out my car without asking. And the cookies they leave on the dashboard are delicious. As long as I am living within a 2-hour drive of the Wake Forest location, I'll be a loyal customer. Thank you to the great folks at the Wake Forest location!!

Great service. Honest people. Have known the owner for years. You can trust them with your car.read more

From the owner: We offer the best service that you've never experienced! We provide the best service possible to…read moreeach and every customer. Always.

I've bought several vehicles from them and each experience has been great. They also now do service…read morework. They're friendly, fair priced and honest.

Came in from Tennessee on vacation and needed brakes. Called and got an appointment for 9am Friday…read moremorning. Arrived at 8:45am and Jason let us in, took our car right back and had us fixed up in no time. Everyone was very friendly and professional. Price was very reasonable and the quality of work was second to none. I'll feel much better driving back to Tennessee safely due to them. Would recommend this place to anyone!

In my experience with anything vehicle maintenance I usually feel clueless or like I'm being upsold…read moreon something. With John, this was not the case. I had an issue with one of my fleet vehicles having a squeak somewhere on the front axel. He was able to not only solve it, but explain to me what he was checking and looking for. Having that knowledge is crucial for the business I operate. On top of that-- he responded and set everything up in less than an hour-- in two hours the vehicle was road worthy and ready for the next rental later in the week. Very reasonably priced, very high quality work, extremely knowledgeable and personable. John is the gold standard for automotive maintenance.

I set up a brake repair for the rear brakes on my truck for the next week and John responded (copy…read morethat) , He didn't show up when he said he would but called and told me that got held up making another repair and apologized and came over later and replaced the brake parts

They will destroy your car. They will not do right by you.They will add extra charges in your bill…read more Javier actually, has a lawsuit in virginia for not doing his work.The way he should overcharging people.For things that they did not purchase.And replacing things with old refurbished even though the customer purchased new. I have bills of being overcharged for extra charges that I did not request. I have pictures of the used tires that they gave me when I paid for new ones.I would highly recommend staying away from this person.Because his lawsuit didn't go so well in virginia, and he has one now in north carolina. I can't speak for the people that work for him.But I do know he does not pay them when they're supposed to be paid. He actually holds back their pay.And the sad thing is, he doesn't care who he destroys and what pockets he takes out of. Stay away from this company. And he keeps moving his location because he does not pay rent.So they kick him out and they cut off his electric, because he does not pay those bills either.

There was a problem with vibration at high speeds. We made an appointment. Got my wheels balanced…read more Great service, drives smoothly! Nice price. Tnx