I received an email asking for a survey after my recent PetSmart visit. This part of the email got…read moreme: "Pets can't take surveys. But you can." And I realized... I can take a few minutes to write a survey / review. Plus I've been coming to PetSmart for years for my family dogs (s/o Cali & Apollo!) BUT this time is different as my visit was for my recently adopted kittens "I recently got two kittens and as a first time cat owner I did not own any cat supplies. I knew the basics that I would need but I got everything I needed and more from PetSmart! I was impressed with the selection of products and the cleanliness of the store. Friendly staff. I was asked if I needed help finding anything. Since I was getting a lot of supplies (more than I had anticipated), the staff kindly let me leave my full (and heavy) basket at the cash register so I could continue shopping without having to carry my basket all over. It really eased my way and provided a calmer shopping experience. The associate at the register informed me of the PetSmart app and helped me create an account which was easy as 1, 2, 3! She was nice and friendly! I felt nervous purchasing so many items and was worried about what other people might think... but the register lady was very kind and helped to load my shopping cart. I'm not sure if she could tell or sense I was nervous... but she eased my nerves by congratulating me on my kittens and asking about them (which I was more than happy to share!)" Posted to company survey 3/24/26.

Ambiance *** Cleanliness *****…read moreService *** I started going here vs the other big box pet store mainly because they always have the pet food variety I want for our dog. I have been frustrated elsewhere trying to get our picky dog the food he will eat and it has been here every time I go in. The store is also very clean, a little cluttered which is pet peave of mine, trying to navigate aisles and customers (and pets). Stores need to stop filling the aisles with product. (Past life I was a grocery manager). Employees in the store tend to ignore you, but the cashiers are polar opposite and make me leave with a smile.

I am writing this to warn other pet parents. On June 3rd, I dropped off my Maltipoo, Sophie, to be…read moregroomed by Josie at the Tanasbourne location (Store #254) When I picked her up at 10:30 AM, Josie informed me she couldn't complete the haircut because Sophie yelped whenever her tail was lifted. She added that she couldn't express Sophie's glands either, and suggested I have the vet do it. Concerned, I checked Sophie for injuries but didn't see any. When we got home, Sophie acted extremely strange. Normally full of energy and excited for her post-grooming treat, she instead lay flat on the floor with her eyes closed. She refused water, food, and treats. Later, she walked to the bedroom and just stared at the bed, unable to jump up. By 2:00 PM, she still hadn't moved, eaten, drank, or gone potty. I immediately scheduled the earliest possible vet appointment for the next morning. Following the vet's examination, I knew I needed to find out what happened to Sophie while in Petco's care. I tried reaching out to the store manager, Sarah, but she ignored me. I finally had to go to the store on my lunch break to find her and ask if there was camera footage. Sarah told me I would have to file a police report to see the video. During this conversation, she let it slip that the groomer told her Sophie had vomited and had diarrhea during the appointment. The groomer never mentioned this to me, and Sophie showed no signs of illness at home. If she was that sick, why didn't they stop the groom and call me immediately? When I asked for the District Manager's contact info, Sarah refused but promised to have her call me. The DM, Kalinda Harry, did reach out. She assured me she wanted to get to the bottom of this and asked for my vet documentation to discuss compensation. I agreed to give her time to conduct an internal investigation and review the video footage. After days of silence, I followed up with Kalinda on Monday the 15th to ask what she saw on the footage. She replied that she had watched it, but was still waiting on my vet records. I asked why she needed vet records just to tell me what happened on the video. After receiving no response, I forwarded her the appointment confirmation and receipt just to clear the hurdle, explicitly stating that I was not looking for financial compensation--I just want to know what happened to my dog. Since then, it has been total silence from Kalinda and corporate. To them, Sophie may just be a dog, but to me, she is family. I will not let this go until I get answers. Please think twice before leaving your fur babies at this location.

Of all the SoPhresh kitty litter refresh stations, theirs is the best! There is a slotted grill…read morearound the litter area so you can rest the jug while filling it and any spillage goes through the grates. This keeps the area neat. All locations should have this set up! The rest of the store is the same as other Petcos. Plenty of food, toys, beds, crates and accessories for your pets. Plus they have a grooming area and vet services. Located in Tannesborne Shopoing Center I fill up my litter jug while I'm in this area running other errands. Since most of the stores in aloud Center are fine, I often come out this way when I need to go to Marshalls, Old Navy, Ulta, Trader Joe's and Petco.

Totally love this store. Most importantly my pup loves this store. Laurie helped us yesterday…read moreget a new harness. She knew just what size and style worked best. My pup always like to try the samples. Nice to know if they will be liked before buying.

I had a really great experience on my first visit to this store. As a new puppy owner I've been…read morebuying a lot of stuff at your typical places (Amazon, Chewy and PetSmart) but it's so nice to have a small local shop to visit and support. I stopped by midday on a Saturday and was the only customer in the store. I was greeted immediately upon entering and I was able to spend time perusing the entire store. There is SO much to look at and I discovered that this place carries a lot of my favorite products at comparable prices to the other places that I mentioned. The staff member was friendly and helpful. I'll definitely return. Thank you!

I'm a new puppy mom. I had dogs growing up but this is my first time having a puppy as an adult…read more And now that I have a dog, I've suddenly become aware of the many nearby options for pet training and activities. During a recent pedicure at Angel Nails, I noticed the Zoom Room so I told my husband about it and he signed us up for a free intro class. Upon arrival we were greeted by the sweetest person and the front desk. She got us checked in and took our pup's first day photo - adorable. After getting checked in we waited and browsed their merchandise which included a lot of training treat options that we hadn't seen before. When it was time for class to begin, we got settled at our station. The trainer was kind and funny and taught us a few new things. Our puppy was very excited and interested in the other dogs but we eventually got her to pay attention to us about halfway through the class. Overall we had a good experience, but did find class to be a bit distracting with the various puppies and parents in attendance. We may consider returning for private training sessions in the future.

I've been bringing my 10 month old pomsky Arlo here since puppy preschool and we love it so much…read more All of the trainers are absolutely wonderful. He has learned so much these past few months and is currently in advanced obedience, agility fundamentals, and tricks 1. We always look forward to our Zoom Room days and he met his best dog friend here as well! Such a great community of trainers and people and of course doggos. The puppy parties have been really fun as well and a nice way to connect with other zoom room members and fur babies.

This will be my one and only go to pet store for life. I recently stocked up on dog food in…read morepreparation for a long trip with my dog. Sadly he passed before the trip. Pet Barn took the food back and gave me a full refund even though I had opened the bags. They're prices are no higher than PetSmart for anything I have purchased. Not sure where the recent 1 star review from Kristie is coming from. Pet Barn is awesome.

Always very friendly and helpful with my orders and follow up with phone calls promptlyread more

Good source for feed for chickens and other pets. They have a couple rabbits for sale in the back…read more Located behind east harbor restaurant. Employees have been friendly and helpful.

Me and my chicken love this place, nice people and good products, I'm going to buy some more…read morechicken food now

My dog has IBD and it's difficult to get slippery elm and marshmallow root down her throat. Today I…read morefound 3 bullies at Hillsboro farmers market and I just gave her one happy tummy after a well intentioned waitress gave her hamburger Anyway, she loved the taste of it and it's already helped calm her tummy. She stopped eating grass and is relaxed and resting

I went to Saturday market for the first time yesterday and was drawn in to the 2 bullies booth…read more The day before I had taken my dog to the vet and had some very sad news.....she has a condition that cannot be cured and the only treatment they had to offer was putting my small dog on Vicoden for the rest of her life to keep her calm so her trachea wouldn't collapse. I hated the idea of putting her on it. Thats when he told me about his natural treats, and sure enough, he had one that would do the same thing but with natural ingredients. And they are working!! What great timing to find this better solution. I am absolutely delighted and will be making an order soon!!! As soon as I pay the vet bill off.....LOL. What a blessing!!!

My best PET store in Lincoln County! Only today I expanded my curiosity by walking around &…read morechecking out what else they've got beside dog leashes & cigarettes. My main visit today was for name tags for my 10 week old brothers (Denali & Luca). The choice of tag I used astounded me when the employee said that the tiny tag can write up to 4 lines plus the backside. I was super shocked & relieved because my boy's necks/ body weight are the tiny size & not a more strong-like neck (like that of a dog or adult cat) such as a larger sized tag, which I was sure I needed to fit the long names. If anyone needs a find I'd recommend Mini Pet Mart (especially, for instance, cheapest cigarettes & their friendliest customer service) if pet supplies are being searched.

My friend's dog get groomed here regularly and have high praises but this is my first time using…read morethis PetSmart's grooming services at this location. Eli did great with my Australian shepherd Wrigley! She listened to my concerns and confirmed my service needs and was very communicative about my expectations and grooming preferences. Wrigley is generally good with grooming, just not a big fan of the dryers. Eli has previous experience with Aussies and did a great job with him! He came out fresh and clean and extra soft! The pricing is very reasonable as well for a dog his size and needs. There was also an option of paying online instead of taking it to the cashier and coming back to pick up which is nice. We will bring him back to get groomed by Eli again for sure!

In the very way back, we're talking 20 years ago, I used to always , come here for my pet food. I…read morelearned a lot about pet food after an unfortunate happening with one of my cats. He developed the crystals in the urine due to the charcoal and fillers in the cat food I had been using which I thought was premium food!! A friend who was a vet recommended Nutro so I switched food and it worked.But after a few years, it became more difficult to get the food. First they were always out, ordering online didn't help since we weren't the only ones trying to get the food. We just could not afford the extra expenses ordering it elsewhere online (Chewy was not yet a reliable option) but I did find a food with almost the same ingredients and quality, yet available everywhere and at a fraction of the price!! Fast forward to yesterday. Being honest, I always order the food through Amazon with my groceries, because it is very inexpensive that way + delivered to my door! I just ordered two weeks ago and that bag is pretty low so I went to order. Imagine my shock, I've been ordering the same food for years! Most places were charging almost double for the same amount. The one closest to the bag I ordered two weeks ago was going to take nearly two weeks to ship. I was so frustrated and decided to just Google search the food and see if some crazy thing happened. Suddenly, I see that Pet Smart has it with the normal price I used to pay everywhere and actually has a $1.50 off that because it's on sale!! I needed to pop out for another errand and see that they offer curbside. Wow! So easy and friendly. I'm not a fan of apps for everything so I just signed out as a guest. When I got there, I parked in the designated area, call the number on the sign, gave them my name and I swear, I immediately got out to open my trunk for her and she was almost to my car the second we hung up the phone!!

Ten stars for Amarra at PetSmart Cascade. After a skunk spray nightmare early in the morning, every…read moreplace said no until Amara stepped up. She said bring them in before nine and we'll take care of them, and she did. No judgment, no drama, just kind, professional help. She washed Bo's beard multiple times and sent both dogs back cleaner, calmer, and like themselves again. That kindness and competence turned a really awful morning into a huge relief. Amarra deserves real recognition.