one of the legs (?) of my glasses was constantly coming off, which was both annoying as well as…read moreembarrassing, so taking a break from the holiday shopping madness at kohl's, I stopped in. even though it wasn't a huge deal, the doctor, who was helping another guy, called for someone to help me. a young lady came out, asked me what I needed help with, nodded, and took my glasses. she came back out in 10 minutes and gave them back with a smile. when I asked how much, she told me it was on them. you can't get customer service like that too often. thanks!

I would give them zero stars if I could. This store is great IF Nothing goes wrong and you expect…read morethem to stand by their product. I've been a repeat customer of Pearle Vision in Woodridge, IL--purchasing three pairs of frames and lenses and spending over $2,000. But when I raised concerns about the poor quality of the so-called 'Tiffany'--more accurately, #Fiffany--frames, the store showed its true colors: deflection, excuses, and zero accountability. I bought the frames and lenses for $692, and just three months later, the frames became bowed and unwearable. I returned to the store multiple times for adjustments, but the problem kept coming back. When I asked for a refund or replacement, Boris told me, "What do you expect? They're plastic." That's outrageous for a luxury-branded product. Michelle, the store manager who claims to offer "excellent customer service," made baseless accusations during a call with the Attorney General--blaming me for damaging the glasses by "blow-drying my hair or lying down with them on". Her real concern? She wouldn't get reimbursed by Luxottica, the warranty provider, so she refused to replace the frames. Instead, I was told to deal with Luxottica directly. Luxottica took seven weeks to return the glasses--still defective--and then suggested I take them to LensCrafters for an adjustment. Not Pearle Vision. What does that tell you? Even after involving the BBB and the Attorney General's Office, Michelle continued blaming Luxottica. She offered to replace the lenses--though they were never the issue--because it wouldn't cost her anything. When asked directly if Pearle Vision would provide a refund, she said, "Why would we be responsible?" and flatly refused. Another so-called solution from Michelle is for me to return for endless adjustments--as if my time has no value ( In the words of, Kimberly "Sweet Brown" Wilkins ) "Aint nobody got time for that!" She clings to the fact that it's been 16 months since purchase, but my complaints began just three months in. As a fair consumer, I gave them 13 months to make this right. It seems they were just hoping I'd give up. Pearle Vision at Woodridge is a wolf in sheep's clothing--pretending to offer premium products and service, but failing when it truly counts. I'm out $692 with frames that are visually attractive but totally unwearable. And when someone compliments your glasses and ask you where you bought them, you don't say "Luxottica." You say Pearle Vision--because that's who took your money. Michelle confirmed she alone made the final decision to the Attorney General, and she stood by it, regardless of how unreasonable it was. Her refusal to acknowledge the customer experience reflects a serious lack of empathy and professionalism. This experience has destroyed my trust in Pearle Vision. If you value your time, money, and dignity as a customer--take your business elsewhere. I know I will. #Tiffany & Co #Luxottica #Pearlevisionwoodridge

The doctor is ok but the staff make him look bad. Man at check in desk needs to be more…read moreprofessional.

office cancelled appt and did not call. the office manager lied about being the office manager…read moremaking up excuses for why the doctor was not here. found out the docter left to go shopping a yorktown mall and refused to come back. staff in office very poor at customer service

Love Dr. Prentice and have been going to him for years. He's so great and always takes the time to…read morelearn about me. Unfortunately he has gone into partnership/sold most of the business to Dr. Wilmoth. I've had the unpleasant pleasure of booking an appointment with Dr. Prentice and being moved to Dr. Wilmoth on several occasions. Dr. Wilmoth lacks compassion and doesn't make you feel comfortable. Thankfully he's not an attending physician because he absolutely lacks bedside manner. During the election he openly spoke about how Trump is going to make America great again. I was very offended. I would rather take my money elsewhere than to ever let him see to my vision needs. It's really disappointed because Dr. Prentice is so awesome.

We've seen Dr Wilmoth for a few years now. The office is very quiet & well run. I appreciate that…read morethey stay on schedule, and are always willing to answer questions anytime I call. Dr Wilmoth is thorough, practical, and insightful. I appreciate his thoughtful care. I highly recommend this practice.

My experience here was great! The staff was so nice and knowledgeable. The doctor was so welcoming…read moreand she really made me feel comfortable. Love this place, will be coming back and will be bringing my family and friends here! 10 star service!!!

This place is really great. Every staff member is extremely nice and professional. I was having…read moreissues with my current contacts and the doctor took a lot of time explaining to me the pros and cons of all my contact options and which ones would be the best fit. There were also plenty of options for glasses as well which are very cool. Definitely found my long term eye doctor here.

Magdy is wonderful, just got my glasses and sunglasses, they are beautiful and fit perfect, my…read morevision is perfect. Everytime Magdy does our glasses we never have any problems, no extra adjustments needed they are correct on the first time. Hes is very knowledgeable and kind. Pricing is awesome, location is great. We will never go anywhere else. Go in and check it out you will not be sorry with this business!!

I have gone to Madgy several times and sent multiple friends to this facility. I have no idea why a…read moreconsumer would go to anyone else for glasses. He has a wide selection of frames, does vision testing at his location and glasses are finished in about a week. Outstanding! If you are not local, please consider a road trip. His prices are worth the drive. I will continue to go here for my vision needs and hope my Yelp followers join me.

This place has top notch options with a small business atmosphere and phenomenal service. They…read moretake the time to listen to your concerns and don't high pressure sales you. They want you to leave satisfied knowing you got great care at an affordable price. I drive one hour to see them because they are that good!

My experience with Seven Bridges Eye care was very positive from start to finish. Dr. Veverka…read moreconducted his exam in a very professional manner answering any questions I had. My optician Samantha was a pleasure to work with. She went through the different options and choices I had in relation with my insurance. Samantha also made me feel like more than just a customer with her individualized care. All around a very positive experience.

If you're looking for a doctor who's kind, patient, and diligent, look no further…read more Dr. Varney went above and beyond for my children. He took his time and did a comprehensive exam; unlike what you get at chain locations at the mall. He took the time to explain the exam not only to me, but the children as well. There's a no pressure approach to purchasing glasses, or other services. They have a nice selection of frames to fit every budget. Making the appointment was quick and painless, and we didn't have to wait weeks to get in. This office is about a 25 minute drive for me, and was absolutely worth it. We'll be back for sure.

Dr. Varney was very friendly, informative, his staff very friendly, warm and welcoming place. I…read moredidn't have a long wait time. I will definitely continue my yearly eye exams with Bolingbrook Eye Care and Dr. Varney.

Came here to get my eyes checked.The price for eye exam without insurance right now is $104. The…read moredoctor Laura Martinez was very nice and friendly. She answer all my questions and put me at ease.

I stopped by for glasses after not going there for a few years. They asked if I wanted to take a…read morepicture with the exam without telling me there was an extra charge, so they put it on my bill. Last time one pair was good one pair was bad. Very poor quality, and service in what they sell, that's how they keep their cost down. I dont plan on on ever going there! I couldn't wait to leave there. Update: a week later received called from Visionworks Bolingbrook informing me they broke the frames I suppplied to them. The offered to refund the copay and came up with some low ball figure to compesate my loss, which they're lab caused. Defitnitly find a more proffesional place to have your eyes checked and your glasses made. These people are not responsible or conpetent in their work. One star is too much for them. Now I will have to seek anoother way to recoup my loss.

Dear Darien Eye, I…read morehave been a loyal customer for over 30 years, I just want to share my experience after scheduling a appointment for 09:30am When I arrived early I told the receptionists that I was early for them to verfy my benefits. She said that was my responsibility. She said she had done all that she could do. I question her about what she just said. She then confirmed that is was my responsibility I told the receptionist to cancel my appointment and that I would be fling a complaint against the business. I can not believe that checking benefits now is the responsibility of the customer. Hope you survive in this competitive business climate.

What a great surprise.... I was so happy I found this office…read more Dr. Varghese was great & her staff was so very nice. And I give them a huge A+ for their safety precautions in the office. Will definitely be recommending this practice to friends & family.

I went in to see Dr. McCarthy just for a regular eye exam / prescription update. I feel the exam…read morewas comprehensive and efficient! She is very friendly and happy to explain things in greater detail when I had questions. I love that she uses the latest technology, which allows her to directly compare historical views of my retina with the current view to see if there were any changes. I didn't feel any "upsell" pressure when asked if I wanted to add all the weird coatings to my lenses (I never get those). Very easy to book an appointment on the Moda website, and fantastic communication / reminders about upcoming appointment. Top notch!!

Bought a pair of eyeglasses from Moda. High quality frames and superb lenses. The owner was very…read morenice and helpful in selecting a pair that would work best with my prescription. Highly recommend!