Great company had BMW Transmission rebuild with them. Car drives like a new vehicle very honest and…read moremost are Cowboys fans lol

Raymond is hands down the best transmission guy! Great at his job and honest!! Over the last 7…read moreyears he has helped me out in a pinch many times. He's not the cheapest but I pay for knowledge.

I've brought several (5) of my vehicles here and generally I don't have any issues and have…read morecontinued to bring my vehicles back, but now I have two complaints. First, this is the second time I've brought my vehicle to them and it has popped up on carfax that they serviced the vehicle with an oil change when they didn't. I had spark plugs changed and it included an oil change that never occurred. This messes up the carfax with bad information and it's not easy to fix. When I mentioned it the first time they asked me to email them about it and acted like they had no idea how it could have happened, but the issue hasn't been fixed and continues to happen. Secondly, I paid these guys nearly $800 to diagnose and fix a cylinder misfire, but less than a week after leaving the shop and the issue is still there. Which tells me that they didn't truly diagnose what was causing it, but instead threw parts at it hoping that it would fix the issue. After I called to let them know that the check engine light came back on and was throwing the same code the answer I received was "it's probably a good idea to sell your vehicle". Are you kidding me? Them taking some responsibility for not fixing my vehicle after I gave them nearly a grand to do so seems like a more appropriate response.

We were driving on I-35 and ran over something and heard and felt it hit under our car two or three…read moretimes. We were alarmed, especially as we were traveling to Houston. Fortunately for us when we pulled off of I-35 This Car Shop was right there. They were so kind as to put our car up on the lift immediately and two mechanics looked up under our car. You could see where something had impacted our undercarriage in several spots and luckily for us, the impacts were not on any soft or moving parts, but only on hard metal. I was so thrilled and was happy to pay a bill. They would not take any money from me. Now who does that! I am most grateful for the peace of mind that we could continue on our travels without concern. If I lived in the area, I would be happy to take our cars there for service.

This is my third vehicle I've taken to ATW and Terry is "The Man"! He's fixed my BMW and two Ford…read moreF150s. From complete overhauls to Valve body repairs he knows what he's doing and very OCD to get the job done right! Honest and straight shooting mechanic. Hard to find these days. Better than a dealer hands down.

My first week in Fort Worth coming from Houston and the gears on my wife's Durango start slipping…read more One of those newer cars that doesn't have an ATF dipstick on it so i don't even know where to start. I don't have a local guy for anything yet - including transmissions. I took a chance that the few Yelp reviews regarding transmissions were accurate and dropped into this place. Terry pulled a car off of a lift to get mine fixed up while I was waiting. He did all of this while teaching his apprentice how to pull a transmission out of a Buick. Nicest guy in the world, honest about what was wrong, didn't overcharge me, didn't make up stuff that needed to be done. Terry's one of those guys that just knows what he's doing and will bend over backwards to help you out. I got a transmission guy in Fort Worth now.

A family member got taken advantage of here recently. Had came in and requested service of a…read morecertain part to be replaced. The shop did the whole opposite of the work. Did other work that wasn't requested even though the family member requested they call them first before they did any other service. Just so they can charge the labor fee of something that wasn't requested, as well. Aside from that, the part was used when requested branded new by client. Overall the vehicle remains the same, they are out of hundreds of dollars and have the same problem with the vehicle. DO NOT RECOMMEND THIS SHOP. SAVE YOUR MOMEY AND TIME. Will be posting on other social media platforms so clients can think twice before going here. Un familiar fue víctima de una estafa hace poco. Vino a solicitar el servicio de una pieza que debía reemplazar. El taller hizo todo lo contrario. Hizo otros trabajos que no le habían solicitado, aunque el familiar les pidió que los llamaran antes de realizar cualquier otro servicio. Solo para cobrar la mano de obra de algo que no le habían solicitado. Además, la pieza se usó nueva cuando el cliente la solicitó. En general, el vehículo sigue igual, han perdido cientos de dólares y tienen el mismo problema. NO RECOMIENDO ESTE TALLER. AHORRE SU TIEMPO Y DINERO. Publicaré esto en otras redes sociales para que los clientes lo piensen dos veces antes de ir.

Did great with my 92 blazer. Fast and efficient. Thanks again for the fast turn around and…read morecommunication with the process.

Kale from Kwik Kar saw just how tired I was and hopped to taking care of all my auto needs with a…read morehuge smile on my face. His energy was top tier and it definitely helped turn my mood around after a rough work day and constantly being turned away by other oil change shops due to my transit being too tall. 10/10 will be coming back as long as Kale is here to cheer me up.

Do not go to this place they're the typical mechanics people talk about trying to charge you and…read morerip you off nothing was wrong with my car. I just needed to add a gas cap and he told me it was gonna cost bucks to fix my car.

I needed a car inspection, and my mechanic recommended this shop. When I approached the counter, I…read morewas met by a very rude young man. Another employee stepped in, apologized, and mentioned that they constantly have to address his behavior. Honestly, if someone needs to be spoken to about their conduct on a daily basis, they shouldn't be working at your establishment. Because of that interaction, I'm not likely to return to this location. I will say the rest of the staff was polite and helpful.

Priscilla, my SUV, was making a rattling noise. I feared a big repair bill, but something had to…read morebe done before the "issue" became serious, so I dropped her off here one morning. A few hours later, I received a voice mail to call or stop by. I came back late afternoon and one of the mechanics explained that a plate covering up a reservoir in back underside of my SUV had become loose and was causing the rattling. The mechanic tightened up the screws and my car was fine. I was so relieved! Then, I realized, the mechanics here are HONEST! I stared at him for a few and he just smiled. I said, "Thank you, how much do I owe y'all?" His response, "No charge. We hope to see you back for some mainetance." Wowzers! My hubby and I are now taking our vehicles here for all maintenance!

I made an appointment to have my breaks replaced. When I brought it in, Ray and crew said I didn't…read moreneed to replace yet. What?!? A care repair place that's honest?! I was so grateful! I was taking a little road trip the next day and wanted to be sure. They even put air in my tires! This was my first interaction with Ichiban, but it definitely won't be my last. So nice to have an honest auto repair shop!

EDIT: 6/3/24: Spoke…read morewith Dave. I have no doubt that they can do a good job, as seen with these other positive reviews, but in the same manner that they are professionals in this field, I am surprised they did not find anything wrong with the master cylinder, which does have a direct influence on the clutch. Dave mentioned multiple times that his men did not find an issue with the cylinder at the time of inspection, so "technically" they did their jobs. I should point out, that Dave also said that they test driven it by 10 miles. 10 miles and no issues apparently, yet 2 miles of our struggle before the car gave out. I attached 2 new photos showing the odometer. Unless the paper printed on the day I picked up the keys aren't up to date (and if so, why was I given paperwork that's not up to date?) I am hesitant to believe the car was test driven. With the complimentary oil change + 10% discount on next repair offered, my boyfriend is very open to bringing his car back and if next time the car is properly serviced I am willing to update the reviews. ***** EDIT (Morning of 6/1/24): Tried calling your "24/7" assistance listed on your website. It's just your company's phone number sending us directly to voice mail. We need the car today. My boyfriend is missing out an annual event he wanted to go to deal with this matter. He can't even drive it to a different repair shop as he can't change gears anymore. Getting it towed, which is costing us unnecessary fees too!! Unbelievable!! ***** My boyfriend drives a manual car and was in need of a new clutch. He hesitates in bringing his car anywhere but Redline in Arlington. Since it's far, I suggested that he give other auto repair shops a chance, something he hasn't done before since he knows that finding a good mechanic is hard. Same here, but we wanted to have hope that his car can be fixed properly in Fort Worth. We thought wrong. Upon arriving, the men were very nice. Because their customer service skills were great, we assumed they were going to do a good job. My boyfriend even spoke fondly about Ichiban Autos even before repairs started. The men at the front were also responsive, informing us of the costs, labor, & parts that need replacement. Take a look at the photos for the amount of things replaced. Cost? Over $2k. And because Ichiban closes on the weekends, you'd think they'll make sure their Friday clients would be ensured that their cars would be drivable. Unfortunately, not us. As my boyfriend was flying back from a work trip, we couldn't get his car till 10 PM, long after Ichiban closed. At 10 PM, we retrieved the car, excited to drive it when... HIS CLUTCH IS LOOSE! Both of us tried it and it feels wrong. NO resistance on the clutch pedal, and he couldn't put the shifter into gear! How is this acceptable! He managed to drive the car off premises but as he got closer to my apartment, literally 2 miles away, he had stopped because he couldn't change gears anymore. That's right, 2 MILES by 11 PM, my boyfriend and his car remain stuck on the side of the road, parallel parked at some street and praying that he doesn't get towed. I did not pay over $2k just to retrieve a car that's not operating properly. Did anyone even test drive it? You guys had the car from Wednesday till Friday. Called me at 9:30 AM stating it's ready, and I didn't even come till 2 PM to pick it up, giving you guys plenty of time to test drive/check for any errors/tighten any loose ends. Since Ichiban is closed, our night, our weekend, is ruined. I really wished I could've given this place 5 stars, the men were nice but the service we received is unacceptable. A simple clutch check/test drive would've signaled to you guys that something is off. Ichiban Autos, we are extremely disappointed.