This is a wonderful place for optometry. They have maintained a high level of optometry with Dr. Murray (outstanding care & vision therapy) and Dr. James Shin, Dr. Shin has gone "above and beyond thorough" in his eye exams, his complete explanations of my vision concerns, his comprehensive brilliance as well as referrals for ophthalmology needs. Amy, an office manager, has been there a long time and is quite delightful and competent. Maria is so personable, patient & outstanding with help in choice and fit for glasses. We are so grateful to have their services. Thank you! read more

Take this review for what it's worth. In general, I think Dr. Murray is very, very good at what he does, but he is still hard to work with. Here's why I say that: I took my young son for a vision assessment, which is usually in two appointments, the first being a typical eye exam, the second being a more thorough testing of sensory processing. Dr. Murray himself was very informative, and he was very good with my son. I don't disagree with another reviewer that he is a top-notch doctor. But -- and this why I can't give him more than two stars -- I found his practice frustrating to say the least. I have many examples but for brevity's sake I'll mention two. One, he was constantly late. One time he was so late, I could no longer wait. It would have helped if the staff had told me why he was running late, or asked me if I wanted to reschedule, or something other than make us wait in the very small back-room waiting room with no information, not easy to do with a squirmy little one. Two, the staff seems incapable of doing the simplest thing, like providing a bill for insurance or sending records to another doctor. I've asked them four times -- in writing, in person, and on the phone -- to send records to a new doctor, yet they don't. We're all paid up, so it makes no sense. As I said, take this for what it's worth. If you have a high tolerance for late appointments and botched paperwork, then Dr. Murray might be the doctor for you, because what he offers does seem exceptional. But if you're like I am and don't have time/patience/resources to wait or deal with poorly-trained office staff, then I recommend going somewhere else. read more

I haven't been able to see Dr. Bradford in a very long time. When you have an appointment with him, the appointment itself is great and you leave feeling very educated. However due to his medical issues he is not able to see many/if any patients like he did previously. The other optomotrist they have who fill-in are "less than" great and I have had the world's worst experience trying to buy glasses there...I won't go into the gore but seriously, why bother. The office staff (although pleasant) are so disorganized and I don't think I have ever placed an order where the glasses came back as they were expected. I need to go to the eye doctor but I am trying to find a new doctor where I will hopefully have a better experience. Really do like Dr. Murray...but that's about it. read more

Dr. Bradford Murray is a top notch doctor. He truly loves what he does, and it shows. If I had only known what was wrong with my vision before I tortured myself studying for my doctorate, life would have been much easier! With Dr. Murray's help and the aid of his vision learning center, seeing, reading, and information retention have all improved 10 fold! My vision no longer fatigues as it did, and Dr. Murray's prediction of my progress was spot on! All that, and his opticians were able to easily pick frames for me that look great. I send all my patients with visual, learning, processing, and eye-related issues to Dr. Murray. Co-managing care with him has produced absolutely miraculous results with some very complex cases. I couldn't do what I do without him! If you, or especially your child, has vision, learning, or concentration concerns, go to Dr. Brad Murray first. He's amazing with children, and will save you money as well as headaches down the road. Dr. David Lepp read more

My experience at this establishment was disappointing from beginning to end. Since I have a family history of retinal eye disease, I wanted a retinal photograph taken. Instead of using modern equipment that takes 30 seconds to do the job (like 20/20 in San Jose) , this place makes you dilate your eyes and charges an additional $40 for the privilege. Also, the examining doctor recommended a separate pair of computer glasses. When I found out how much an additional pair of glasses would cost (about $200), I went back to the doctor and pressed her about the necessity of this extra eyewear. Only then did she say that I should get them only if I was having trouble seeing clearly at the computer, which I had never said. The next disappointment came at the in-house optician service and their contract lab. When the optician checked the fit on me, she mentioned that the temples were much too long, and shorter temples should have been ordered. I wanted to ask her why she overlooked that when I selected the frames a week earlier, but I figured I could live with what I had. After I went home, one of the lenses popped at home as I made a small adjustment. It turns out that the lenses had been made a bit too small, but that the usual QA check by the opticians had not been performed prior to giving me my glasses. It's easy to understand how this could happen, as I was handled by three different part-time, contract opticians before my ordeal at this place was over. I requested shorter temples when I dropped off the defective glasses for repair. 10 days after, I called the business to see if my glasses were there, and it turned out the glasses had been there for three days, and no one had contacted me, and the shorter temples had not been altered. I went in to the optician (#2) to get fitted (again) for shorter temples, and she apologized for the screwup and assured me that everything would be handled correctly this time. A week later, I called the office to check the status of my glasses, and the office manager said she'd call me back. When she did, she told me that nothing had been done, but that she'd called in their most senior optician from another job in another city. The office manager hadn't bothered to check with me to see if that was good scheduling for me (it wasn't), and the optician told me that the office manager had simply told her "I need you to come in and fix my glasses NOW." Since the optician was already on her way into the office, I agreed to come in. When I arrived, the office manager asked me for my glasses, so she could take them to get adjusted. I stared at her dumbfounded, then spoke slowly: "You *have* the glasses that need adjustment." Talking to the most senior optician, I found out that the reason nothing had been done in the past week was that the company that made my frames didn't carry temples in a short enough length for me; the optician herself would have to cut the long temples to fit. She left word with the office to contact me, so I could make an appointment for this adjustment, but no one at the office called me. I was beyond getting angry at this point, and just closed my eyes and shook my head. The optician cut the temples, and I finally had a pair of glasses that fit. The best thing to come out of this experience was my discovery of a reasonably-priced, custom clip-on creation business (http://www.cliponguys.com) that cost 1/3 of what Murray's business would have charged. Take that bit of good news and skip the frustrations of dealing with this business. read more

I would have never expected so much from an eye doctor appointment! Dr. Murray did all the normal tests i was used to from previous eye doctors, but he did a bunch of ones I had never seen. He then was able to describe habits, pain points, and likes/dislikes--all from analyzing my "visual system" as I think he called it. I was *very* impressed. I love it when I find professionals who are THAT good at what they do. I now have *no* headaches after working (as a software engineer) all day. On Dr. Murray's recommendations I'm doing a few things that will support my eyes' long-term health too, which no doctor has ever offered me. And lastly, after being very happy with all the normal stuff, I've started "Vision Therapy Training" with his office, aimed at reducing my prescription and allowing me to read up-close more comfortables (as it is now, my left eye tends to just wander off and not pay attention, while my right eye does all the work). I've been to 2 sessions so far, and it's *fascinating*. I'm already seeing small proof of results (left eye tracking much better). Even if all you're looking for is just a regular eye doctor, I'd highlyl recommend Dr. Murray. And if you're looking for more, you likely won't find so much available at another office (I've looked :) ). read more

I don't think I've ever actually met Dr. Murray, hah! I chose this place because it was close to home and they take my insurance. The couple times I went here starting about 5 years ago, I had a doctor that I don't remember much about. They were OK. But for the past few years I've had Dr. Shin, who I believe is a partner now. Dr. Shin practices here, and at Advance Vision Center of Optometry, which is just up Meridian. I've found Dr. Shin to be knowledgeable and friendly. He takes plenty of time to explain things to you, and doesn't try to rush you out the door. When I became interested in LASIK, he was very helpful in providing all the information I needed, and referring me to a LASIK specialist. I chose to do all my followup appointments to the LASIK procedure with Dr. Shin, and have been pleased with his services. I believe Dr. Murray has some health problems, which is why he doesn't practice much anymore in person. But I highly recommend Dr. Shin. The facilities at this place are a little interesting, since it's a repurposed home. But they have all the equipment they need to get the job done. I don't need glasses anymore since I got LASIK, but I did get a few pairs from here. Their selection is not large, since they don't have a ton of space for displaying glasses, but I always managed to find a pair that worked for me. read more

Nice office. Plenty of parking. Friendly team. Dr. Shin was friendly. I was really impressed with Maria that picked out and adjusted my glasses. I'll definitely be back. read more

I've been coming here since I was a kid when Dr. Murray was my optometrist, then Dr. Shin became my optometrist. It was too long ago/ I was too young for me to remember much about Dr. Murray unfortunately, but their office staff has always been very friendly, welcoming, and helpful and Dr. Shin is great. I got LASIK earlier this year and was able to coordinate the process between Dr. Shin and Dr. Furlong, who work together to make the whole process run smoothly. Dr. Shin patiently answered all my questions, did some of the initial testing/measurements, called to check in on me after the procedure, and did my follow-up appointments to check on the results and healing. Dr. Shin made me feel more comfortable with the procedure and the results turned out great. He's also very friendly and personable. Thank you Drs. Murray, Shin & Associates! read more

I can see 3D now! I never imagined that stereovision would have been possible at my adult age. Strabismus surgery corrected my crossed eyes as a child but in my mid-twenties, my right eye had noticeably drifted inwards. I had another strabismus surgery at age 29, with the hopes that cosmetically, at least, my eyes would appear straight. Unfortunately, this was not the case and soon I realized that my eye movement was limited in my "good eye" and my strabismus had returned. At age 33, I discovered the promising field of vision therapy and was excited to learn about Dr. Murray's office. My first meeting with Dr. Murray gave me tremendous hope and I have been seeing therapist Deena for over a year now. Deena is patient, friendly and simply awesome. I'm so happy to report that I have been regaining stereovision! Both of my eyes are working as a team! I used to scoff at seeing a 3D movie because I couldn't see the 3D effects but now I love them because I CAN SEE THE 3D! Now I understand the importance of vision therapy and am so thankful that I found Dr. Murray's office. I will forever be grateful to Deena and Dr. Murray for helping to restore my self-esteem and my stereovision! Also, I've been taking my baby with me since she was 4 months old. Deena has been so supportive of my bringing her with me and even has helped hold, soother and entertain her while I'm doing my therapy exercises. I couldn't have dreamed of a better match up for a therapist to work with. She is such a positive, friendly and kind person. I have also ordered glasses through the office and that process was smooth. There is a wide selection of frames to choose from. Everyone in the front office is friendly. read more

I walked in here to get an adjustment on my glasses (I didn't purchase them here) but I was desperate to get them fixed! I walked in and was greeted right away. the woman doing my adjustment was really nice and quick! she had them done in less than 10 minutes. when I went to pay for them, she told me not to worry about it and didn't charge me. even though I bought my glasses elsewhere. so nice!!!! read more

I've seen Dr. Shin here and it was one of the best eye exams I've had. My RX can be hard to pin down, but Dr. Shin spent the time to get it right. He explained what he was doing and gave me various options on lenses to solve specific issues. I ordered two pairs of glasses and am very happy with both. The office staff who do the fitting and adjustments were also very helpful. read more

I went to Dr. Murray for my son who was having reading issues. My son turned out to be dyslexic and Dr. Murray pin pointed it immediately. Dr. Murray was knowledgeable and helpful; he took additional time to reassure my son. We signed on for vision therapy and were able to correct some of my son's issues. I will recommend anyone to Dr. Murray and his staff. They may not be the most cost effective in town, but their knowledge far outweighs any additional cost. read more

Dr Murray is very dedicated and takes his time with you He made sure that all my needs were met To ensure the health of my eyes read more

Dr. Murray is AMAZING. He was so kind and empathetic with my son and I just can't say enough. If your child is having any reading issues please go and have Dr. Murray take a look. Even if their vision seems fine is could be something else. His assistant, Allie, is a total doll also and is so sweet and helpful. read more

I walked in at the beginning of their lunch and Dr. Shin greeted me and welcomed me in. I had an urgent repair request for a pair of work glasses. Dr. Shin still honored my request when it was inconvenient during lunch and his skilled technician had me fixed in less than five minutes. The fact I just walked in not knowing their hours and they had that no problem attitude is a reflection of a great customer service attitude built into the team there. I work in health care and recognize that this practice is excellent and understands great patient care. read more

I was a patient of Dr. Shin at his other office. Based on his recommendation for my kiddos, I had them evaluated by Dr. Murray. Both docs are great and are great with kids, especially shy kids who don't like new experiences like getting an eye exam. Dr. Murray gave my kids a compete developmental eye exam that had been recommended by a number of providers, but Kaiser would not do for us. He knows his stuff and we got a lot of great insights from him. I decided to make this my regular eye place and found the rest of the staff really professional and knowledgeable. They have managed to fit my glasses better than any place I've been to, and they seem to do those 'extras' that other optometrists don't do, like really make sure your glasses are fitted properly before you walk out the door. The sales person also helped me make sure to stay within my insurance allowance so I didn't fall in love with something outside my price range. Overall great place! read more

I don't think Dr Murray sees patients anymore due to medical problem. The last couple of time I was here, I saw other optometrists who were either employees or contractors. The optometrists seemed to be fine, but I didn't really like the optician (who for some reason took my old glasses and returned them with scratched lenses) or the way they sold glasses. After you decided on a pair of glasses the price just kept going up and up, and the final product wasn't good - I am still using my old glasses. So, all in all, the optometrists are good, but I am going to get my glasses at Costco, so I might as well see the optometrist there. read more

I used to see Dr. Murray when I was a kid, and now my daughter and husband see Dr. Shin. We really like and trust their office!

Typical eye exam... very professional. But watch out for the billing. In my experience, I asked them back in 2009 what my insurance would cover. They said that between my two forms of insurance I would owe nothing for my pair of glasses... two years later I received a bill with interest charges for ~$150. I can see having billing errors... it can happen but at least put a note in explaining the error and the charges. read more

Since 7th grade, my son has been wearing the OrthoK lenses which corrects your vision while you sleep. It's been amazing that he can see 20/20 all day without any lenses. At first it was difficult and frustrating for him to insert and remove the lenses. Maria who works at the office was patient in training him on how to insert/remove and take care of the lenses. After much practice, my son has no problem inserting or removing his lenses. Dr. Shin has a great bedside manner and is caring. Not everyone is a good candidate for OrthoK. But for those who are, it's a god send. You must wear the lenses every night or else your vision can revert back to its own blurry vision. My son forgot once and didn't enjoy having blurry vision during the school day so he's been very good about wearing them every night. read more

About a year ago, I needed to get a new pair of sunglasses. I came here after a friend recommended it, and I couldn't have been happier! They worked with me to find the right pair and Dr. Murray even did a quick exam to make sure my prescription hadn't changed. Recently, I came back to pick out a pair of eyeglasses since I'd had my current pair for about 3 years, so it was time for a change. Everyone was so friendly and helpful in finding the perfect pair, but especially Maria who is the best. She placed the order and said it would be ready in about 10 business days, but it came in less than a week. She then worked to make sure they sat perfectly on my nose and that they weren't crooked, but symmetrical. I will definitely be coming back whenever I need new glasses and would recommend to anyone. read more

I left two phone messages this week to make an appointment for my son but have heard nothing back from them. Not a great start to our relationship. read more

DO NOT USE DRS. SHIN AND ASSOCIATES. This is without a doubt the worst optomotrist that I have ever patronized. The customer service by the lobby staff is extremely unprofessional. Example: I was asked to come to their offices at 2PM, for a follow up appt. When I showed up there was a sign on the door stating that the entire office was closed for lunch. This is understandable, what was unacceptable was that no one showed up until 2:15 which resulted in me having to reschedule the app. Another Example was when I had a blood vessel burst in my eye and wanted to see Dr. Shin. The receptionist who answered the phone BEFORE asking me any questions about my eye or inquiring about my well being immediately went into the cost of the visit and insurance coverage. They also lost my contact lens perscription!! This place has no clue what patient care is. THEY ONLY CARE ABOUT MONEY!! read more

After failing my eye test when I tried to renew my drivers license, I was a bit concerned when I was told I needed a professional eye exam. Since I was born with amblyopia and unable to read with my right eye for 70 years, I didn't know what to expect since this condition is not correctable at my age. Upon a friends glowing recommendation, I made an appointment with Dr. Shin. I called late Friday and got an appointment for Monday! That in itself was a miracle. When I arrived, the girls in the office (Amy and Maria) were extremely welcoming, friendly, patient and kind. Within just a few minutes of arriving, I was escorted into a comfortable room for some basic tests before seeing Dr. Shin. When he came in, he made me feel at ease with his warm and friendly manner and assured me that getting my driver's license renewed would be no problem at all. Not only that, but Medicare covered most of the cost and the entire visit cost me only $40. I would recommend Dr. Shin to anyone who is looking for a great experience with an eye doctor who is exceptionally dedicated, competent and kind. read more