My dog was groomed by Sarah since she was still working at Earthwise Pet next to Sprouts in Flower…read moreMound. She got a new groomer recently and I was asked to for my dog to be groomed by her. I requested that I wanted my dog to groomed only by Sara and the response I got was they will take us off from their system. It's a terrible customer service practice and I'm not recommending a business that is treating customers like that.

Have been using this groomer for years. Every six weeks my dogs enjoy a spa day. She is full…read moreservice and so much easier for my dogs to stay home then go to a groomer. She treats them like royalties and happy to see them. They come back in the house and parade around knowing they look great. So hard to find someone to do a sanitary cut and still have them look like Aussies. She is communicative and trustworthy. Dogs love her. Give her a try you won't be disappointed.

My dog was treated like a princess and came out with a fabulous summer grooming! The tech was so…read morekind and gave her special attention including a photo op.

My dogs eye was stabbed, I realized it on a Sunday. Her grooming appointment was on friday. They…read moresaid it must of happened at home. I have no proof. But when she came home friday she was all standoffish, didn't want to eat.I thought she was just upset.Cause I dropped her off at the groomers. Owner would not let me see camera footage even though they record everything.

Sadly, I would advise anyone to avoid this business…read more Recently I boarded my dog there for a week. At some point during that time she was injured (her hips and tail). When I picked her up, the staff said there had been no issues or incidents. However, I noticed that she could not sit on her haunches, move her tail, and her appetite was diminished. Upon visiting the Vet I found that she had lost 5 lbs, (in one week). I reached out to the business via email and a phone message - but never heard back from the owners at all. I don't know if the owner never received my messages, if they simply do not care, or if they do not have good oversight of their staff. But... the extreme weight loss, and my dog being in obvious pain should have been noted and communicated to me. Clearly, this business does not have surveillance cameras in the dog run area - and they do not keep a feeding log of the pets they are boarding. A full month later, and my dog is still not the happy, playful dog I left under their care. Definitely would not recommend this place under any circumstances.

They take great care of my German Shepherd, Jenny, and she comes home happy and bathed each time!…read more Very nice and capable staff!

Review update - my cat seemed sore after her visit for a few days. The small cage is not what I…read morewould recommend, it was the only one available when I booked it - that's the reason for four stars because other than that, they were friendly and easy to work with. I left a review on google with this feedback and the business replied that I left a 5 star review on Yelp so I'm updating it. Not a great response in my opinion!

Always use the boarding for my dog and today I waited 15 mins to even talk to someone. Then on top…read moreof that it took them about 10 mins to bring him out. I don't know why it would take almost 30 mins to pickup your dog. Will not be coming back it's dirty, unorganized, and overpriced.

The Possum Report: Nails to Tails Review…read more I have been to Nails to Tails numerous times, and I would like to make one thing perfectly clear: I approve. Dad used to take me somewhere else for my beauty treatments. Every time we got near their door, I fought him tooth and nail. I mean, TOOTH AND NAIL. Dad apparently thought I was being difficult. I thought I was exercising my constitutional right to refuse bad grooming. Then we found Nails to Tails. Now when Dad says, "Sossum, we're going to see your friends," I beat him to the vehicle. I know exactly where we're going, and I am ready to roll. The people at Nails to Tails treat me good, take care of me, and apparently understand that I am a very important customer with certain standards. So, from me personally: Five stars. & Four paws up. Would absolutely go again.

After taking my dog here she was returned to me with blood pooling in both of her eyes. After an…read moreemergency vet visit and a hefty vet bill later, the vet explained that she had signs of strangulation and likely fell off the table and was hung. I called Nails 2 Tails to get some more insight on what happened and they said they weren't aware of any incidents that occurred during the groom and offered me 20% off my next visit..... safe to say I never went back.

Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

We have an older cat that needed dental work. She did not want to eat. When they gave her a…read morecheck-up they said it was critical. We entrusted them for her care. While she was in some pain, they gave her pain medicine. She is so much happier now. Tooth cleaning is not cheap but I highly recomnend Bartonville Vets to get a check up for your pet. We will see them again soon for our other pet.

First time using Kontota this past month and they did a phenomenal job! It was quick and easy to…read morebook, arrived to my house within the estimated timeframe, double checked how I wanted BOTH my pups styled, sent me updates throughout their appointment, gave me a summary afterwards with before and after photographs and, most importantly, my puppies loved her!!!!! Highly recommend and will be booking them soon again. A little pricier than going directly to the groomer, but totally worth it. Booking with my prior groomer was always a little tough. I typically had to make an appointment 2-3 weeks in advance PER puppy. Kontota booked me the weekend I called! It saved me several trips and allowed me to continue working from home uninterrupted. Below are before and after photos of Buttercup- 7 months, 10lbs, mini poodle It was her first full puppy haircut ‍

Great experience for our Fluffy Frenchie. She looked so pretty after her grooming appointment and…read morewas as happy as can be when we picked her up. She will definitely be back for other groomings!

Great experience! Great vibe! Great cut! Will book again! Great! Great! Great! Nothing more to say.read more