Was hoping to spend some time with my sisters getting pampered with pedicures but not today. As we got into our chairs I was not greeted or asked which pedicure I wanted. I was planning on splurging and getting the most expensive pedicure but turns out i got the cheapest and quickest. I timed it started at 1:58- 2:11 start to finish. Hardly got a massage or pumice stone scrub. After she finished she just left never to be seen till we paid. I sat there for about 20 min while my sisters were still getting their massages. Have to say I was a bit jealous. My nail tech ended up getting a not so good tip she should work on her customer service! Terrible! Never will be back read more

I would not personally recommend this business. My sister and I came in last week for two pedicures and had the most peculiar experience. It did appear that they were understaffed, as we needed to do our appointments one after another, instead both at the same time, which worked out okay, but was unanticipated considering that we did specify that we had two people. My sister went first, and Kevin took care of her. He would not speak to us and was watching Roblox with his headphones on the whole time. When exfoliating her feet, he went too hard and her toe started bleeding (see pic). The painting part itself looks good, but it was smudged and she called him back over to touch it up. As per mine, I had a woman do mine around 30 minutes into the appointment when she was done with her client. I was excited because I had been watching her with her previous customer and she seemed so amicable. When she came over, I asked her if she was going to do the full exfoliation, cuticle cutting etc (because I had an ingrown toenail that was hurting me) and she started yelling at me that what I was asking her to do would be illegal and she was not permitted to do. Obviously, there was some miscommunication, but I did not appreciate being yelled at. Once she understood what I was asking, she settled down, and I tried to make conversation but she wouldn't talk to me which was overall awkward. I do like how mine turned out, but I did not enjoy how either of us were treated. We did get out in an hour which worked out, but overall, the customer service and communication aspects were incredibly lacking. We chose to go here because they were open on Sundays, but if you're looking in the area for a nail salon on another day, I feel that there are a variety of alternatives that are better. My sister's toe is starting to scab now, but we were concerned about it getting infected and we did need to use a bandaid afterwards. The one thing I will give them is that I changed my mind from a manicure to a pedicure when I came in and they did not care about it that. read more

Nail Lounge - Mild injury from pedicure - Nail Salons Near Me - Rochester, Michigan

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I was in the Nail Lounge today, and i will never go back there. I dont know the name of the person who did my pedicure as she never introduced herself. I asked for her opinion on a color as well as asked her to do something extra on my feet and I felt that I had asked her for the world. Also, she gave me back the incorrect change until i brought it to her attention and she didn't thank me for the tip or suggest that she would see me again. read more

This place messed up our wedding party reservation and did not take accountability for the error. They were extremely dismissive and rude to our party. Will not be returning and absolutely would not recommend to anyone else. read more

It's so hard to find a nail salon that continues to give you exactly what you want after the first time, but the nail lounge does also if you're looking for designs, . Lana is amazing with doing fun crazy things to nails. This is my favorite salon and I've been getting my nails done for more than two decades. Believe me you won't regret it. read more

I've been going to nail lounge for a few months and I'm never switching nail salons. They always do a good job especially kevin. He is on top with my shape and designs always!! 100% recommend. read more

Regular manicure and regular pedicure cost me $70..... there's no way. The salon was musty, dirty, and just not clean. There were flies all over. Not a soul in there. My nails look horrible . Different shapes , different lengths, she didn't put any effort in. I will not be going back. Save yourself the money and do them yourself ! read more

Nail Lounge - Different shaped nails, horrible polish - Nail Salons Near Me - Rochester, Michigan

Always great service when i get my nails done. Personable, friendly and great people all around. I travel 30 min to get my nails done here. I have tried to find places closer to home but nothing has compared. Always recommend. read more

Nail Lounge - Nail Salons Near Me - Rochester, Michigan

Horrible horrible horrible horrible!!! My first time there and I asked for "Kevin" and I'm trying to tell him what I want and he tells me "I KNOW WHAT IM DOING" I'll never ever go there again! read more

I just went here for the first time this morning and I think I found my new nail place! Please excuse my swollen pudgy hands, but they did such a great job with my nails! I did coffin shaped acrylics with shellac in the color "Dovetail". They were so friendly and professional. The woman who did mine and my sister's nails was also super proficient and finished her dip within 15 minutes! This is only my second time getting acrylics (first time was at a different place on 26 mile) but I like these ones so much more! They are able to make them so much thinner than the place I went to before. We also met 2 girls there that get nail art done and I think that's what I'll do next Thank you so much! Also, my fingers aren't sore this time around so I really appreciate that! read more

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I was a walk in on a Sunday at 11am. I requested a acrylic full set and a regular pedicure. I was in and out quickly! I love how my nails turned out and the care and quality. This was my first time here and i will definitely be back! read more

Nail Lounge - White acrylic full set - Nail Salons Near Me - Rochester, Michigan

I was in town visiting for the holidays and needed my nails done urgently. I needed a fill-in with gel polish, and despite not having an appointment and it being close to closing time, the team at Nail Lounge took care of me. They gave full attention and care to my hands, even taking the time to correct the shape of my previous set to make them look more natural. I absolutely love how my nails turned out--this was one of the best nail experiences I've had in a long time! The staff is incredibly skilled and professional. This is a fantastic nail salon, and I will definitely come back anytime I'm in Rochester! read more

Love this place!! They did my nails so good and the service was amazing! Also they had christmas gifts for the costumers! highly recommend read more

Nail Lounge - Nail Salons Near Me - Rochester, Michigan

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I made an appointment for manicure with dip powder nails and acrylic tips and they were able to get me in the same day. The place was clean and had a great ambiance. Everyone wore masks and there were glass shields between the technicians and the customers. People were dropping in without appointments and were getting serviced. Lolly did my nails and did a fabulous job! I have never had someone be so gentle with my cuticles and nails. Lolly helped me figure out a style that worked for me and made sure I was aware of pricing throughout the process. She was so precise, I would definitely return to her in the future for dip or gel. Fyi- they don't give hand massages with a manicure. read more

Nail Lounge - Nail color: "Kiss Me I'm Brazilian" - Nail Salons Near Me - Rochester, Michigan

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Just got my French manicure today. Polish already lifting after less than 4 hours. The nail tech was not friendly but not rude either. My experience was not horrible but not enjoyable either. There was no nail dryer, I was only told to dry over a mini fan. I was left alone drying my fingers over this mini fan. Felt awkward and so I left. This is my first manicure and I will not be going back there again. Today, all my white French top is lifting and cracked. Total waste of my time and $. read more

Not the best but not the worst. They were fast but I would have rather they moved slower and did a better job

Nail Lounge is so-so. I wasn't completely wowed by the experience, but it wasn't awful. I'll explain below Pros: It was very, very clean. PPE was used and they social distanced all the customers. There was a ton of colours to choose from, both regular polish, shellac and dip powder. The ambiance was nice and the front desk attendant was SO sweet. Ugh, give that girl a RAISE! Cons: I made an appt with the owner, but he passed me off to another employee (Carol) because he was running behind. I would have preferred being called, and offered the choice on whether I wanted to reschedule or wait for him to finish his job to fit me in. The nail tech that I was paired with, she did a good job of cleaning up my nails e.g. cuticles, scrubbing my heels. However, the paint job was rushed. And I'm used to have my hands lotioned during the mani; perhaps they don't do that, but I found it to be odd. I was not happy with the final results. Overall, I'd give it a 3 out of 5 stars. I don't think I'd go back, but if you want a basic mani/pedi, I'd say go for it. read more

Nail Lounge - Nail Salons Near Me - Rochester, Michigan

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I really really hate switching up nail salons but I was desperate and Nail Lounge was able to get me in, so let's discuss my experience. Per Yelp reviews, I was a little hesitant but I went on their instagram and wow! Their work speaks for itself. Anyway, I had an appt with Tom and when I arrived, Aubrey wrapped my nails and got me some water. I was being observant of the place because, well.. it's who I am ‍ - such a cute place! Super clean and it was a cozy vibe. Tom came over and I showed him what I wanted to do and he helped me choose a color that would look best for the look. We chatted, had an overall fun conversation and I left LOVING my nails. The only reason I'm giving 4 stars instead of 5, is because I like to rate my experience based off a few visits- not just one. However, I'll absolutely be back to see Tom!! read more

Nail Lounge - Nail Salons Near Me - Rochester, Michigan

Nail tech barely cut my cuticles, but snipped off part of my thumb. She cut my nails way shorter than requested, and when I asked for oval nails i received a terrible attempt at stiletto. They are jagged and look chipped. She also did not paint the fronr of the nail so they chipped the next day. she did so few layers my nails look thin and already peeled. I got these done 4 days ago. I paid $52 for shellac and they look terrible. tech was also rude and had headphones in and didn't hear when I asked about fixing nail shape. read more

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Let me just say that this place is amazing! I got a full set with Tom and I'm beyond happy with the process, results, and the overall experience. I never leave reviews but this place deserves 10+ stars. Look at the picture and judge for yourself thank you Tom! read more

Nail Lounge - Full set by Tom.. I'm beyond happy with the results! - Nail Salons Near Me - Rochester, Michigan

They do a great job and have super reasonable prices. I appreciate that you can schedule an appointment, but they will ALSO do their best to get you taken care of as a walk-in. They just helped me (fairly late on a Saturday) get my gelX removed and nails shaped on a whim. Will definitely keep using them! read more

I love this place more than anything. Every tech and employee is funny, talented, and so kind. I used to hate the process of getting my nails done and now I look forward to it. They are fast but never let the little things go; they always make sure i leave happy. I'll attach some of my sets they've done - so so good and they always last! read more

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Long overdue shout out to this amazing salon! I have been getting my nails done for 15 years and i have finally found my forever go-to now. Cleanest salon, friendliest owners, awesome work and they are FAST and efficient. An added perk is they are super personable and make you feel like family! read more

The costumer service was great, and the nails turned out pretty good, and it was very easy to schedule an appointment. Overall this place is in my top 3. read more

Nail Lounge - Nail Salons Near Me - Rochester, Michigan

Love this salon! Amber is my go to for the best mani/pedis. Easy to make appointments & always friendly techs.

I wish I could give 0 stars out of 5 because that was how disappointing the entire experience at this salon was. I've been getting my nails done for 4 years and have visited many salons, yet none of them have been unpleasant. Nail Lounge was the worst. The nail tech, Anna, was extremely rude, did not listen to me or pay attention to the fact that she was scraping my cuticles so hard that they hurt at the smallest touch. I have never had to go back to a salon to redo my nails, but there's a first time for everything. I was met with a hostile response and the owner did not care enough to actually listen to the fact that I was unhappy with my nails. Apparently this salon charges $5 if you want a coffin shape for your nails. Anyways, this was one of the worst salons I've been to and charging $51 for the tech to half-ass her work was upsetting. It feels like a waste of money. Edit: I want to say that the owner did reach out to me after my review and I truly appreciate that. He was professional in his reply, so I wanted to thank him for that. read more

Nail Lounge - The cuticles look extremely messy and unpleasant. - Nail Salons Near Me - Rochester, Michigan

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This is my new favourite nail salon! I'm so happy with my results, I had a pedicure and nails polished and the results are outstanding. The service is just great and everybody is so nice and welcoming. It's very clean which is a huge plus! Loved my experience here, my new go to! Thank you!!! read more

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So they banned my 16 year old daughter because after paying $65 and her nails weren't done correctly they said she was banned from being serviced. She called several times to make an appointment and when she said her name they said they couldn't service her, she wasn't allowed to go back. If this is a racial profile than I'm not sure what is. I'm speaking on behalf of my daughter, don't go their and I will spread the word on what they did to her. read more

Asked for dip. They cracked after 5 days when dip usually lasts 3-4 weeks for me. The quality was not there. I asked to get them redone and they did, but the tech made several mistakes such as: cutting right through the dip AND my nail instead of taking them all off and redoing them, one of my nails was still wet and they drilled on the wet dip, when he cut my pinkie nail down the dip on top cracked and instead of redoing the entire nail...he added dip to the cracked part and continued. There was no cleanup once I was done either, they left me with black smudges all over my hands and under my nails. This place was recommended to me, but I will be sticking with my OG salon from now on. read more

Love the Nail Lounge. Everyone here is friendly and perfectionist!! Tracy , Tee and Mary are amazing!! read more

Nail Lounge - Nail Salons Near Me - Rochester, Michigan

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Went to get a PEDICURE and was charged 45$ for a Shellac polish that I DID NOT ask for. When asked why I was charged so much I was told, " It was our misunderstanding but that's the charge". When asked for a PARTIAL refund was told, "Come back and we will remove all the polish and refund a little refund". This is unacceptable. Horrible customer service! Caroline was my nail tech, while my two friends were serviced by others. My friend who got both a manicure and pedicure was charged $44 for BOTH services. All three individuals tipped graciously, so to receive this customer service is highly frustrating. read more

Nail Lounge - Nail Salons Near Me - Rochester, Michigan

Rude. Getting your nails done is a luxury. Owner spoke to me disrespectful. There are thousands of nail tecs around town. I'll post when I find a better one and I will. Yeah. This place was once a nice place to go, not anymore. read more

I went to the Nail Lounge today for the first time as I'm new to the area and was looking for a new place. Tom was prompt in contacting me as well as did an amazing job with my nails! I will absolutely be coming back! read more

Nail Lounge - Back to work but with fresh nails - Nail Salons Near Me - Rochester, Michigan

From a few weeks ago but they did exactly what I wanted. Great experience! Loved how my nails turned out. read more

Nail Lounge - Acrylic set - Nail Salons Near Me - Rochester, Michigan

Very friendly staff, clean and accommodating when we were 10 minutes late. After a busy afternoon it was nice to calm down here and celebrate a birthday. We made appointments because there were four of us but they also do walk ins if available. We did standard mani/pedi and it was about $40 each. New to area so not sure how that price stacks up to other but it seemed fairly standard. read more

Nail Lounge - Nail Salons Near Me - Rochester, Michigan

Came here a few months ago looking to try out nail designs, since my regular salon can't accommodate. Amber does a great job with nail art, it came out exactly like the picture I showed!! I've also gotten a few other manicures and they've turned out great every time. I think the prices are very fair considering the work and I love that you can Venmo tip instead of needing cash. Overall would definitely recommend!! read more

@isabelcristina C. Regarding the comment you left on Nail Lounge, we would just like to address the issue. We do apologize that you are unhappy with our services, we have decided as a business that is in our best interest to refer your daughter to other nail salons because, she has become unhappy with our services and previous interactions left other customers and employees uncomfortable. Also, regarding the price we did 10 different colors and 10 different hand drawn designs, with multiple changes without charge, that is why you were charged accordingly. We ensure you that this has nothing to do with any other factors and would never discriminate towards anyone, let alone someone who has visited our salon. once again we do apologize that you feel this way but, we do not feel comfortable providing you with services but we are more than happy to provide references. read more

Tom did a flawless job. I've been to a few salons and this is the best my nails have ever looked! read more

Nail Lounge - Nail Salons Near Me - Rochester, Michigan

Nail lounge blows me away every single time I go there. I moved from Canada and it was really hard to find a nail place near my apartment that I trusted. I stumbled upon nail lounge because I was trying on my wedding dress next door, and haven't gone anywhere else since. I even moved 35 minutes away and still make the drive to come see them. They are meticulous, kind, and so patient. High recommend them to anybody looking for a great nail salon!! read more

First and last visit !! The girl who put my acrylic nails on I think was her first time . I told her I wanted the shape rounded. Once she put on the nails she started clipping the sides think I wanted pointed. I told her no someone else stepped in not once twice to get the shape I wanted. Because they had to keep filing they are much shorter and not all the same size or shape. Some are at an angel. Today is day 5 my nails already look like I need a fill. They are awful!! read more