I absolutely like this nail salon. Everyone is very professional, I would like to mention Serena,…read morewho makes my nails come out perfect. They all take their time to make sure everything comes out flawless. Customer service is amazing and the atmosphere is peaceful and friendly. I highly recommend this salon.

Please read below reviews: notice the dates? lol the owner is making fake accounts after my honest…read morereview. This review is difficult to write because I gave this salon multiple chances and truly wanted to support them as a Pasadena local, but what started as disappointment over birthday nails turned into concerns about sanitation, professionalism, pricing, and customer treatment. Please consider looking at the photos of my nails an hour after they were done. I initially overlooked things because there was one employee in particular who was very kind and I kept hoping my experience would improve. Unfortunately, after several visits, I began noticing issues that became impossible to ignore. I observed sanitation and maintenance concerns that made me uncomfortable, including openings in walls with exposed plumbing, tools appearing to be reused between clients without proper visible sanitization, and a communal nail brush in the bathroom that was later used during service. This raised hygiene concerns for me personally. My birthday appointment was the turning point. I specifically requested Serena. During removal, my nails chipped significantly and I felt the service was rushed. I requested nail strengthening treatment and a simple French tip, but the final result was thick and not what I had asked for. When I politely said I was unhappy with the outcome, the response immediately became uncomfortable. Cameras were repeatedly referenced even though I was simply discussing the result of my nails and not disputing what happened. I was told that whatever I chose next "better be right" because they did not want me returning unhappy later. The repeated references to surveillance felt unnecessary and unrelated to the issue I was trying to address. There were also concerns about pricing. The posted pricing showed removal and regular polish charges, however I was charged more than expected and left confused about the final total. The polish reportedly applied "free of charge" did not feel free when the overall bill had already increased. After payment there was little acknowledgment, no effort to resolve concerns, and the interaction felt abrupt. When my husband later tried to discuss the pricing and service concerns, the conversation escalated further. Cameras were referenced again, we were directed to contact the owner, a phone number provided was unreachable, and the situation became increasingly hostile rather than solution focused. At that point it stopped being about the money and became about customer treatment. I gave this place multiple chances because there were staff members I genuinely liked and wanted to support. Unfortunately, I left feeling dismissed, uncomfortable, and disappointed. I would encourage management to focus on professionalism, sanitation transparency, customer communication, and handling feedback without escalation. For those looking in Pasadena, I would personally recommend seeking a salon with clearer pricing, stronger customer service, and a cleaner environment.

Exceptional Service by Karen!!! Quality is great. Super…read moreclean!! I finally found a place where I can have a conversation with my nail lady. She doesn't care if I'm only doing mani pedi on all appointments now. I would get judged in other places when I don't buy all the bells and whistles. No judgement here. Very quiet two stations place so you need reservations for sure. Don't walk in.

Karen always does an amazing job. She's very thorough and detail-oriented. Anytime I've done gel at…read moreother salons, the polish starts chipping within a week. Karen's work can last 5+ weeks. Make sure to book your appointment in advance.

I had a 15% coupon they gave me, but when I tried to apply it at checkout, they charged me right…read moreaway and told me to just use it next time. Okay, fine. Shortly after getting gel, my nails started breaking off one by one because they buffed them down way too much. I specifically asked them not to grind my nails too much to avoid weakening them. They also charge $10 to remove remaining gel that they applied, even if you're getting another gel service with them -- most places waive that fee if you return. When I called to share my concern, the owner yelled at me not to come back and hung up.

I love coming here! They always do a great job I always get what I ask for. They never disappoint…read moreme. Great music. The vibe is here P.S I always leave with a smile on my face .

I'm the type of person where if I love something, I stick with it. No switching, no experimenting…read more I'm loyal to the end. Ride or die. That's exactly how it is with my nail tech, Hanna. She's been doing my nails for the past five years, which basically means wherever she goes... I go. So when she started working here in Pasadena, I happily followed. This nail salon is spacious, clean, and the customer service is always top-notch. The owner, Giang, is wonderful. If I ever call and miss her, she always calls back quickly. Both she and her husband are incredibly kind, welcoming, and make you feel like a valued customer every time you walk in. All the staff here are friendly and professional. Even though I personally stick with my girl Hanna, I constantly hear great things about the other nail techs as well. Parking-wise, there are a few curb spots right in front, but if those are taken, there's plenty of parking in the plaza next to Domino's, which makes it easy. I love the ambience, the professionalism, and the overall welcoming vibe here. Truly grateful to be one of their customers. Safe to say I'll be coming here for a long time.

I've been coming here on and off for 15+ years and despite the ownership changes, this place is…read moreconsistently a good bargain. Highly recommend the $45 deluxe pedicure for the callus remover, hot paraffin wax, long massage, including hot stones! With regular manicure, my total was $65, not including tip. Polish is a consistent good application.

I came in in the afternoon to get the gel job on my toenails removed. No appointment? No problem. I…read morehad the gel applied nine weeks before. It had originally been beautiful, but had grown out. I could'nt get it off. It took four passes with a buffer to get the gel off of my nails. But it happened. And then they trimmed my nails. I felt so relieved. Excellent job at a bargain price. Many thanks!

My nails were chipping not even 24 after service, wound not come back! They do now know how to do…read moreFrench tip and will lie to get business!

Found a clean and professional nail spa with plenty of new polish options! I'm very picky about…read morehygiene, and this place is spotless. The staff greeted me immediately and were very warm and welcoming. Parking was also easy at 11a on a Saturday, huge win. My powder dip mani looks so natural, and the technician was so careful with my cuticles during my gel pedi. I never felt rushed, and they have an amazing selection of mermaid, dip, and gel/gelX colors to choose from. This is definitely my new go-to spot!

This place isn't the same anymore. The previous management was warm and welcoming, but the new…read moremanager is impatient, unfriendly, and often rude, which has completely changed the atmosphere. I've been three times over the past few months and the salon has been noticeably empty each visit, nothing like it used to be. I'm only giving three stars because the nail technician who's been here for years is consistently kind and does great work. Customers pay for a service and an experience, and if management continues to treat people like an inconvenience, they'll take their business elsewhere.

STILL LOVE IT HERE. I moved to San Diego then back to Pasadena.. all these years later & Beauty…read moreNails & Facial is still the best place. I said what I said!!!

I went in and got a pedicure I loved the shape of my toe nails exactly what I wanted.read more

I first went in here in February and have been wanting to leave a review ever since! I wanted to…read morewait to make sure that the nails were good for their full life because previous nail salons have given me a cute nail that ended up breaking within the first week. That has not been the case here! I've gotten my nails done three time and each one has been extremely cute and has lasted me at least 3 weeks before I ended up going back for another beautiful design! The vibe inside is very clean and calm. The seating is not overcrowded either, which I love. Crystal and Lynn have been extremely helpful every time I've gone and have provided both quality customer service and quality nail service. Long story short, this is my new go-to spot and I will continue to come here for as long as I can

While hanging out in Old Town, my friend and I decided to go get some pedicures. We called this…read moreplace and they were able to see us right away. They had about six pedicure stations which all happened to be occupied on Saturday night. It wa very sanity which is of course of the utmost importance when it comes to a nail salon. The pedicure chairs don't have massages which I was looking forward to, but it was still fine. The ladies here were all really nice. My regular pedicure ended up costing me $30.

Ever since I was introduced to this place I haven't left. The staff are so professional and…read morethoughtful. I usually go to whoever is available and have never had issues with the nail techs who have done my nails and pedi. They've even suggested helpful tips to the way I do my nails which have worked well. Hard gel overlays are the way to go! Thank you ladies and shoutout to Evelyn for doing such an amazing job! You are very talented. Would highly recommend this place and their tools are clean.

Ok, I was really hoping this time would be better. And it almost was! I finally got the design I…read morewanted and I do like it very much, but two things are causing me to lower my review. 1. My partner and I booked Olivia and Evelyn because of their excellent reviews on Vagaro. But upon arrival, my partner was directed to Olivia and I was seated with Sylvia without any acknowledgement of the change. 2. More importantly, I've been working hard to grow out my nails and wanted to make sure I kept a good amount of length. But on her initial pass with the drill, Sylvia took so much length off of my thumbnail that it had to be filed below my fingertip. I asked for a round shape but because she took so much length off, I ended up with rounded squares. I'm really upset about the length. I will say my partner's nails look great, and if I decide to return (which is a big "if") I'll be sure to book with Olivia (and hopefully get who I booked with).

I've been seeing BoYoung for a while now and every time I go I fall in love with my nails again!…read moreShe takes her time and really goes above to make your nails perfect! Highly recommend!

My experience at this salon has been getting worse each time. From how dirty/dusty the salon is and…read morehow messy and crowded it is, and everything in between. The front reception person doesn't greet you, and now there's no check in/point system anymore...so what happened to all my points? You are not offered drinks anymore The workers are constantly speaking in another language, running around and bumping into stuff It has become a very unprofessional place I don't get what the point of cameras are inside the salon when nothing is being monitored and improved? There's too many salons to choose from, sadly, things have gone downhill here and it is no longer worth it for the amount of money they charge you.