My girl Jessica always has me looking amazing! And she never misses! Highly recommend!read more

I'll start with saying I'm not someone that gets their lashes done regularly. This is a luxury that…read moreI treat myself to a couple times a year. The services have been ok up to this point. Never exactly what I ask for but I never wanted to sit and complain and waste time trying to get things exactly right. But I cannot be silent any longer and will no longer be coming here. I went in November for the first time in ten months for lashes. I showed her what I wanted, then I showed her what I DIDN'T want. I was told I needed the volume lashes. I don't know a thing about the different kinds of lashes so I said ok sure you're the professional. I get up to see my lashes were EXACTLY what I DIDN'T want. I do not like the fluffy look and volume is exactly that. She told me she could try to fix it. It still wasn't good because it was the total wrong type of lash (I later learned). So she told me to come back and she'll fix it when she had more time. So I went back a few days later and she completely removed the lashes and used faux mink which is what I normally use! It was much better and closer to what I asked for. But I was never refunded the price difference. I realized this and was told they wouldn't refund me the difference but would keep the credit on my account for when I went back to apply to a refill. Four weeks later I go in for a refill. I used my little coupon card I'd had for over a year because I hardly go, it was 20% off after 5 visits. They charged me 65$. Before tip. I thought it was odd because it seemed more than what it should be with my 20% AND 20$ credit. I even asked the girl if she saw the credit on my account to use and she said yes. I went home and didn't have time during the holidays to check the prices. But I did today and had to call right away. I asked what I was charged for specifically. They said 75$ faux mink refill. She told me they used 10$ credit because they no longer do 20% off after five visits, they do 10$. She never told me that when I was paying. Then she told me the 20$ credit was not used and was still on my account. She then talked to her boss, Sydney, who told her I can use it next time I go in. Um no. I won't be going in again. I talked to Sydney before my refill about being overcharged for volume/lashes I never wanted and she was the one who accredited 20$ to my account and told me to use it towards my refill. And now she changed her words and said "you can only use it with the girl who initially did your lashes". She is really trying to rip me off to spend more money there to avoid refunding me what I was overcharged. I'm REALLY not someone who complains or rants or fights for anything when it comes to business but this is insane and wrong. I'll never go back. They will be reported to the BBB and yeah just trying to warn people. PLEASE IF YOU GO HERE MAKE SURE YOU ARE BEING CHARGED THE CORRECT AMOUNT AND DON'T LET THEM TAKE ADVANTAGE OF YOUR IGNORANCE. The two stars is for there last person who did my refill she was SO FAST and good and even the other girl they are friendly but watch out for being sold on something you don't actually need bc or want.

Can we talk about Adreanna for a second?! She deserves all the props!…read more I came in with a last minute request, really, I was asking for a favor right before closing & she was so gracious to fit me in. I truly appreciated her professionalism, kindness, and of course the girl talk while you're spread eagle. The environment was super clean, everyone was friendly, and the wax? TEA! I definitely recommend booking with Adreanna. Thanks so much, Adreanna and NYC Richmond!!

If you haven't tried sugaring before, I highly recommend it. Much less painful than waxing, super…read moreamazing if you have sensitive skin. Every aesthetician I've seen has been very kind and great at what they do. My sugarista today was Blanca and she was absolutely fantastic. Highly recommend.

Serene Wax Boutique is hands down, THE BEST wax boutique ever! I remember feeling nervous the first…read moretime around and I researched until I couldn't anymore, I booked many appointments and ended up canceling, until I found Serene (and honestly I had no clue why I stuck with it lol) it was fate, I guess...but I've been going since January and I still remember Spencer walking me through the entire process and making me super comfortable. I've been going ever since and I absolutely love it! It's quick and painless. Fast forward to after the COVID-19 pandemic has slowed down, Serene has taken many measures like requiring face masks, checking temperatures, and even having us wait in our cars, so that we are in contact with as little people as possible. I am so happy with my results and I will continue going to Serene for life. P.S. Check out their waxing packages, I recommend them because it'll save you money in the long run!

I received a modified Brazilian, tummy strip & underarm wax with Stephanie. My experience was…read moreexcellent. She was friendly, fast, efficient & most of all I felt very little pain! The place is clean & has a great vibe. They've closed down their Westheimer location & I had a coupon for there, but they gladly honored it here. I will definitely be back & will be booking with Stephanie!

I had one of those rare unusual experiences here. In short, not good experience with my stylist but…read morea very good customer service experience from the management and everyone else whom I encountered with. Long story! I may not return to my stylist however out of respect I wouldn't disclose my stylist name. I went in there for a consult with my frizzy hair and also wanted to do root touch up. I have had highlights from before. During my consultation, I was suggested by my stylist to do a hair keratin treatment. And she/he dint really talk about the root touch up, which was fine to me too. On my hair service day, when my root touch up was about to start, she/he asked me if I want to keep my highlights. I said yah, would like to keep my highlights. She/he also said that since some of my grey roots were longer more than about an inch, I'd be charged for a single process color $95 instead of root touch up $75. I gave my okay to that. Then work got started and all of my services were completed. Next day, I noticed several grey hairs still. I called up with my concern on the following business day. I was asked to come in so that my stylist can have a look. I went in there greeted my stylist asked how are you doing. She/he responded in a rude tone. Then after I addressed my concern, she/he went on raising her/his voice incrementally blaming me that I wanted to keep my highlights and that my greys were too long. I have to mention that I had been calm all throughout. For me it was not a big deal, it was just a minor error, which can be corrected easily. I dint go there to complain or scream at anyone, just wanted to see if that can be corrected. She/he made a huge deal out of it. She/he made me feel like it was my mistake that I had a complicated hair service request. Well, I'd say any professional's potential is tested on how one copes to new challenges. However, shout out to Teresa at customer service for the way she handled the situation. She was there to witness. She said that she'd let her manage know and gave me a form to fill up. Meanwhile, my stylist stormed out of the salon. Teresa was so empathetic! She dint assure me anything just said that she'd follow up with her manager. But, had been so compassionate throughout. It was a challenging situation for her too. She reacted so well at the situation, without taking anyones side. To me, unlike my stylist, she really thrived at her challenge! Following day, I got a call from their manager and she was really very nice as well! She set me up an appointment with another stylist to see what they can do. My second stylist tried to fix it as much as she could, which is all I wanted. Too much of unnecessary drama by my stylist. It'd have been solved right there, all she/he needed to do was tell me how you can help and if not explain to me what repercussions it may have to my hair. For the whole trauma that I had to go through, I'd have given a 1 star. However, for everyone else and everything else at this place I'd have to give a 4 star.

Zena Salon-everyone there is customer service oriented, professional but friendly too!…read moreThe salon is located in an upbeat neighborhood, close to shopping and restaurants. The decor is aesthetically pleasing with functionality and good lighting. Also, last but not least, the salon is impeccably clean and neat good background sounds playing too! U should check it out!

I have been coming to Wanderlust on and off for a few months now. I typically do like the end…read moreresults of my manicure and pedicure. This time, however, made me view the salon and management differently. I showed the nail technician a photo of red chrome nails with the middle two nails having red French tips, which would be my Valentine's Day nails. She told me she could do it. I even left the photo up on my phone for some time so that she can reference it, if needed. As I saw her painting the red French tips, I informed her that they were a different shade of red from the other nails. She showed me the two products (gel and powder) and that they are the same shade number. I proceeded to let her finish as I thought that the end results may be different. It was not. She then added the "chrome" finish. I told her that it wasn't shiny at all nor looked like chrome and had a pearlescent finish instead. She told me that it was very popular with clients. She absolutely disregarded what I was saying to her. She also cut my skin while running the drill alongside my cuticles. At this point, the manager entered the conversation. I showed him the picture and he told me that the photos found online for inspiration "all have filters on them." He pretty much sided with the technician and saw no wrong. They both then told me to go wash my hands and see how the nails look in the sun. I did so and saw no difference from when I was seated at my chair. I was baffled that the manager could not see what was wrong. He did not offer to rectify the situation. I even asked for another type of coat that would make my nails shiny. They could not offer that to me for whatever reason. I clearly walked out with hideous nails. Even if I find someone who can replicate a photo here, the management alone would be reason not to go here. I paid for my service here out of respect for their time, but will not be returning and I urge others to do the same. Please see the photos I have provided.

I had a bad experience. I did my nails less than a week ago and I'm experiencing puss come out of…read morethe edge of my nails. My finger hurts like crazy. Also my manicure was not worth $35 it looked like a little kid did my nails. My cuticles were not cut evenly and my nails were not shaped evenly.

This is a hidden gem in Richmond. My neighbor and I both went to get pedicures. The staff is…read moreamazing. As soon as you walk into the establishment you are greeted like family. The staff is very attentive. Even though the wait was a little long it was worth it. This will be the only place that I will go from this day forward. They also have a huge collection of polishes. Prices are amazing. I really didn't want to write a review because I would love for this hidden gem to stay hidden for us few. But everyone needs to know how wonderful this staff and the spa is. There is a reason why they are 5 stars with almost 300 reviews. They deserve each and every one of those stars. Thank you,

Best nail salon in the area! They're super clean! They take there time! There's never a rush. You…read morecan also get lashes and waxed done here too!! Jenny is the best nail tech ever, and the man who works with there as well.

Nice and decent salon in the neighborhood at reasonable prices. They accept appointments and…read morewalk-ins are welcomed too. Booking can be done either over phone or online. My go to hairstylist here has been Saba. She has consistently provided reliable and skillful services at the salon. With her attention to detail and personalized approach, she ensures that every haircut, hair color, eyebrow shaping, and root touch-up meets my expectations. She also provides suggestions tailored to my needs, for which I admire her a lot. Her friendly demeanor creates a comfortable atmosphere, making each visit enjoyable. 5 stars for her! The salon has a more compact layout. The space to heat your color treated hair is so tight and is in an awkward spot. I've to reduce one point mostly because of that. Although, its not a deal breaker but for these treatments, I expect a nice and relaxing ambiance. When I'm looking for ambience and getting pampered then I go somewhere else. I'd highly recommend they work on the layout to provide better customer experience. From my experience, some of their associates are very good however there are few rude associates too. Once their payment system was not working, and not the front desk lady but another associate asked me out loud at the top of her voice how much you want to pay for tip. This is just one of many incidents. Thankfully, she was not my stylist, otherwise I probably wouldn't have returned to a rude person. It has been a good experience for me with Saba. I can leave the salon happy and satisfied with the service.

I called before coming in and specifically asked what time you closed. I was told you were open…read moreuntil 7:00 PM, so I drove there. I arrived at 5:00 PM, yet I was told, "We're closing, we can't take you." Instead of acknowledging that I had been given incorrect information, no one took responsibility. After I pointed it out, I was met with an annoyed attitude and a reluctant, "Fine, come in." That was very unprofessional. If you're unhappy about serving a customer, how can I trust you with my eyebrows? Customer service matters just as much as the service itself. Unfortunately, I won't be coming back.

Carly gave me an amazing facial today. She had the perfect touch. In the end she did dermaplaning…read moreit was a wonderful relaxing experience!

From the owner: We are specialized in Threading, Waxing, Facial, Hair Services, Lash Extensions, Makeup etc…read more exclusively for women.