i always get super anxious before my appointments, having had unpleasant experiences with other…read moreplaces. it's one of the reasons why i tend to postpone making appointments. but i'm so glad i took a chance with vision care center of hawaii in waipahu! the receptionist, staff, and dr. jenny nguyen, were all so lovely and friendly! the whole process was smooth, throughly explained, my questions met with eagerness, and i didn't feel rushed in any way. i'm happy to say i've finally found my forever place for my eye needs

After my eye appointment I brought my prescription paper over to this location so that I can get my…read moreglasses ordered. The employees was very welcoming and friendly, the wait was not long at all, I went inside tried on several glasses to see what I prefer and once I found the one I liked I let them know and then i sat down to do the paper work to order the glasses. Turn around time was 2 weeks but I got it less then 2 weeks when they texted it was ready for pickup so I'll be picking up this Saturday which is amazing. I appreciate they help and will definitely come back to this location. Thank you to the staff.

This is an overdue review. I had a pterygium removed (had it for years!) and Dr. McMann was great…read more His staff at Queen's West were awesome and always helpful. Jeannie, in particular, was great. Their ofice has a texting system as well so that's a great help. Dr. McMann is very patient and I never felt rushed. He explained things clearly and made sure that I understood! I would recommend Dr. McMann. Parking is free at Queen's West. Even the parking staff were nice!

The care we received was good. It's just the wait time. I thought the first appointment was just…read morethey got behind. We waited over 2 hours! Now today our appointment was for 3:00. I'm still in the waiting room at it is 4:45! It's horrible especially for the person giving the ride. I would give the procedure a 5. But I subtracted two pints for the outrageous wait time!!!!

I am extremely Happy that my Family & I moved Eye doctors! From beginning to end on every visit,…read morephone call I've received nothing less than professionalism, care & acknowledgment. Their staff is top notch and really knows how to make you feel comfortable. Anytime when you think about going to the "doctors" in general, you just don't want to. But their staff makes you want to come back. If you are hesitant don't, their policy and procedures that are put into place is great! My daughter who is 7 just got a "real" eye exam today and she was not scared. The doctor helped her understand why she needs to use her glasses daily. Thank you guys for all you do!

After not seeing a eye doctor for over 6 year I finally decided that it was time. Workers are…read morefriendly and got called in pretty quickly, my exam was actually quicker then I expected and ordered my (sigh) glasses. Will be going back in a couple months for contacts. They're located in Waikele shopping center between the old K-Mart and office max, lots of free parking right in front too.

Since I started going to Dr Nakagawa my eye care has been greatly improved. He has updated…read moreequipment for better eye care. My condition is not common but he knows exactly how to treat my vision. The office is great especially I'm able to purchase my glasses etc from them. Thank you for allowing me to share.

DO NOT GET YOUR EYEGLASSES MADE HERE!!!! First of all I have…read moremy own optometrist, but because of a change in my insurance (Medicare) and this optometrist is close to home, accepted my insurance, and my out of pocket was minimal. All I wanted was to use my own frames, and get new eyeglass lenses. What I thought was a simple procedure, ended up to be a NIGHTMARE !!!! Mind you, I dropped off my eyeglasses on October 29th at 1:45pm and after numerous excuses... such as your prescription is difficult, or it will be ready next week, they still need more time, the lenses didn't pass inspection, and long waiting times on the phone to check the status of my glasses, I was at my wits end!!!! Whatever lab they use to make their patients eyeglasses, I would definitely recommend that your office select a different lab if you things cannot be completed in a timely manner. If you're looking to get glasses made, I WOULD NEVER RECOMMEND YOU GET THEM MADE HERE!!! It is December 18th, 9 am, and I called the office to check on the status of my eyeglasses and they were actually ready! I was surprised they I didn't call, being that my glasses were long overdue! I went to pick it up, and was given my glasses and a receipt. Isn't it usually protocol that someone would have you try on your glasses and make sure it fit properly, and adjust it if necessary? NOTHING!! Disappointing and absolutely HORRIBLE!!!! *Granted there were some office staff that were helpful and sensed my frustration, and I knew it was out of their control. Dr. Nakagawa, it seems like your reviews indicate that you're a nice guy, and I'm sure you must be, but please do better with getting your eyeglass labs to be more accurate and timely. I was really hoping to give them my business, but after all this, I left truly disappointed!

I love the atmosphere and friendly staff fast service with some friendly prices on some fashionable…read moreglasses Dr Masaki is very patient and understanding and explained clearly to my understanding I Highly recommend Thank you for the good service

From the owner: Dr. Masaki has extensive experience in family eye care, including pediatric exams, pathology, and…read morerefractive surgery co-management. She is also experienced in fitting soft contact lenses (torics, multifocals) and rigid gas permeable lenses.

Eyes Plus does it again! We scheduled an appointment for the…read morelittles because our eldest starts preschool in August! Our toddler is very smart -- but she's also very shy. Dr Teal was so patient during her exam and adapted to her communication style by simplifying directions. It was a relief to know she didn't inherit my bad eyes and that she's on track for a child her age. My daughter's favorite part of the appointment was getting to look inside the treasure box post exam! There's so many things for the littles to choose from. The front desk is also a standout. Everyone is so personable and friendly. They make it a point to address everyone by name, which is quite impressive! This is such a positive and uplifting environment. The appointment + wait time took 45min for a follow up dilation for me, and an initial exam for my 3yr old and my 10mo old. I left the office feeling so relieved because I know about my babies eye health! I have no regrets and I don't think this is too early for a checkup. All of our visits are so informative & enjoyable. We're so glad to be part of this special practice

Eyes Plus is a godsend. I've never thought I needed glasses until mid June, when I began to…read moreexperience constant migraines. My PCP recommended I make an appointment to get my eyes checked. My husband's family eye doctor is Dr. Makini here at eyes plus, and so I came in. He and his staffs attention to detail before, during, and after my exam, helped me to have a clear understanding of why I could be experiencing headaches. He also went into detail about children's connection with ADHD and possible eye issues and how many doctors misdiagnose children. The coolest part was also that he uses VR technology to test your eyesight. Not gonna lie that was pretty fun lol After my exam, I learned that I was farsighted and needed glasses. His daughter and assistant Alexis, was so helpful in assisting me with finding lenses that match my style, comfort, and insurance budget. She fully explained the out of pocket cost and was transparent with me from the start. It's been 3 weeks now since I've had my glasses, and although I've needed an adjustment, Dr. Makini is so eager to help me find what works. Not to mention, his staff are so great at working around your schedule for appointments. If you're not comfortable with calling, you can actually text them and they respond right away. Thank you Eyes Plus and staff for all your help! Highly recommend!

Small and confined office but they are so nice and take such good care of you. It's nice that I…read morecan get my contacts right there at Costco too. Very clean

Dr. Sween has been our optometrist for years. Great doctor and his staff is great too.read more

Customer service is amazing. Extremely helpful, fast service, knowledgeable and kind…read more Ordered my contact lenses the other day, and they're already being shipped to my house. Generally ordered from my optometrist, paid more, and had to drive from Kapolei to Mililani for pick up. Waiting upon my lenses, and I'm sure I will be a satisfied customer. **Kapolei Optometrist Department is amazing!!!

My rating is higher because having the option if getting glasses at Costco is great. However,…read morethere is a guy that works at optical that is gruff and unfriendly that I would not want to get service from ever. The good news is Cindy who also works there is excellent and the only reason I go back. So great service, depending who you get. I actually left and came back another day when Cindy wasn't working which was inconvenient, but necessary.