Dear Hogan Tire,…read more I am writing to thank you and your service department for taking the utmost care in taking care of my wife's car. We live down the Cape and my wife was visiting her mother in her hometown of Waltham and Lexington when she got a nail in her tire. She was told her to bring it to Tom Lyons Firestone which is now Sullivan Tire. After fifteen to twenty minutes before they acknowledge she was there they told to bring it back tomorrow and they could not fix it today. She was then told she had to move her car though at that time it was flat. She asked if they could fill her tire so she could make it home. After another twenty minutes' no one came out to help her. I was on my way from the Cape that was at least another twenty to thirty minutes filled her tire with a pump and we went to Hogan Tire. At Hogan Tire we were greeted right off and the service manager and every one of your staff was just Awesome. After a short wait you had her car done and she was out the door in less then thirty minutes. Many thanks for a job well done and it's great to have a service company that actually gives great service. Thank You Bruce Tainter

Terrible service. customer support is horrible. Would give negative stars…read more I got another flat tire after I picked up my car and drove for 0.3 miles!! Not saying it happened on their lot (or that they did it on purpose/not on purpose) but it's highly unlikely I happened elsewhere...

Danny Dayn was the most helpful salesperson - knowledgeable and not pushy at all. A breath of…read morefresh air. Highly recommend!

My experience with Lexus of Watertown was extremely disappointing…read more I contacted the dealership on a Monday regarding a 2019 Genesis G80 5.0 Ultimate and did not receive a response until Wednesday. When I finally heard back, I was told that management had decided to keep sales of both new and pre-owned vehicles "inside of Massachusetts" because they had "so little inventory." As a serious, qualified out-of-state buyer, I found this difficult to understand. A sale is a sale, and I have never encountered a dealership unwilling to sell a vehicle simply because the buyer lived in another state. After I shared my concerns with the Business Development Director, I received a polite response, but the explanation changed. Instead of limited inventory, I was told the policy was based on Massachusetts temporary tag restrictions and the complexities of out-of-state registrations, and that the dealership focuses on transactions within the New England area. I have spent years working in sales, and one of the fundamental principles of good business is treating every qualified customer as an opportunity. What disappointed me most was not that the dealership has policies, but that I received inconsistent explanations and was left feeling that my business simply wasn't worth pursuing. Dealerships certainly have the right to choose how they conduct business, but customers also deserve prompt communication, transparency, and consistent information. Unfortunately, that was not my experience. I cannot recommend Lexus of Watertown based on the way this transaction was handled. This review is strong because it criticizes the experience rather than attacking individuals. If the dealership responds publicly, a factual review like this is much harder to dismiss because it sticks to what happened rather than making allegations that can't be verified.

Brought in my Mazda 3 with front end damage. All damage was repaired, front end looks like new and…read moreprice was within the original estimate range. Recommended.

Took our Honda Accord to Jim at Luther Body Works because the location was ideal for us. We were…read morevery pleased with the outcome! The car was in the shop about a week, but it was returned to us looking brand new! Jim was extremely helpful about giving us an estimate and fitting us in at a time that worked for us. We would definitely return here, but obviously hope we never have to. Highly recommend to others!

I had a great experience with this shop, as follows: 1. I…read morewas given a ballpark $ for replacing the front wheel bearings before scheduling the repairs & the final bill came out substantially less. 2. After repairs, the car came out as quiet, as new. 3. The next time I brought my wife's car over because of some repetitive clicking sounds from the suspension & the car was examined, nothing wrong was found & I wasn't charged a penny. 4. Jeff is beyond of what friendly, honest & understanding mean & I'll be certainly trusting him completely with my car in the future.

As much as I thought this would be an easy, stress-free task, it was not. The mechanic was…read moredisinterested, didn't engage, didn't speak English, and after he had changed the oil instead of telling me it was done, and could he have the keys, he sat in the garage on his phone while I was in the office waiting, and in a serious hurry to get to my destination. How is any of this OK? Do we really all have to speak Spanish to live in the US? He kept turning the ignition key when the engine was already on, Tthe car kept making that grinding sound. After he checked the miles, he left the engine on. His boss, who he called on the phone, defended him rather than help me. 1

It's a store where they'll bend backward to satisfy you! I…read morewas looking for a very specific type of grease, hard to find (EP 00 Semi Fluid) but Napa Auto Parts and specifically John and his team did everything they could. John went well above the call of duty, and did it with warmth, professionalism and a huge smile. I came for "just" a quart of grease, but I will surely come back. I strongly encourage you to pay them a visit, it's a store like they don't make them anymore. Thank you John!

Very kind people here…read more I came in with a naive thought about car battery price. They kindly explained that average market price is now higher and offered to match the online prices elsewhere. (Most places would have scorned at my ignorance by now.) Then I asked if I can borrow their tools to change the battery out in the parking lot, and they lent me the tools. After struggling with a heavy battery and rusty screws in the parking lot for 30min (I'm really inept with mechanical stuff), one of the guys ran out to check on me as it usually took only 5 min. He helped me (even when he didn't have to) with the screws and even carried the battery for me. Even though it's a auto parts retail store, the service they provide is amazing. I will not hesitate to go back to this store even without a discount. Note - the store is in the back so you can't see it from the street.

As a mechanic when a customer is in need of a repair , our biggest need is getting the right part…read morefast & for a fair price. The staff at Eastern , especially Fred are amazing at their craft. Reliable , fast service is why I only use Eastern Auto . Their paint & aurobody supplies are also a benifit. If it ain't broke , don't fix it. That's why I use Eastern !

The staff is very helpful and will go above and beyond to help you! They had everything I needed…read moreand guided me through what to do with my car. Would recommend!

I brought my car in for some fairly easy body work. I stated I wanted the front splitter, mirror…read morecap, hood, and lower rear door refinished all in the same green. I got a quote from them from them for around $1400 which included them dissembling the car, painting it, and then reconditioning it before picking it up. When I arrived the first time, my driver mirror was still unpainted. The front splitter was painted black not green, and the hood was painted extremely poorly. They also never cleaned my car even though I was charged for it. So I had to bring it back a second time, showed them my hood was still unpainted in some areas, the car was never even cleaned even though I paid for it and my mirror was still unpainted. What appeared to be the owner came out and realized how poor of a job they did he was very nice and stated they would correct the issues but I'd have to leave my car there again, which was fine. When I picked my car up for the final time it was cleaned, no sanding dust all over my interior and exterior. But the hood was touched up very poorly, instead of repainting the whole panel again they just touched up the areas they missed very poorly instead. My mirror cap was painted green, but they broke the mounting clips and instead of telling me they broke it or getting a new mirror they used double sided tape to stick it on since can't be secured with the clips they broke and it fell off on my way home. The mirror glass shakes violently on the highway indicating they broke more than just the mirror cap that was supposed to be touched and didn't tell me they broke either.

Really cleaned up my 2006 Jeep, replaced rotted floorboards, gave it a beautiful Hydro Blue paint…read morejob, check out the before and after! Great quality and value for a reasonable price. Highly recommend them - they're working on my '99 Mustang as we speak!

We took our car to Gulf Auto Repair to address a leaking coolant system before a 300+ mile road…read moretrip, paid around $800 for the service. After a follow-up inspection at a Chevy dealership, we were frustrated to discover that none of the cooling system hoses had been replaced, and the same issue remained unresolved. When we contacted Gulf for clarification, we learned that there is no manufacturer guarantee on parts unless the work is performed at this specific shop. Considering we are 300 miles away, we feel ripped off.

I ve been using this repair service off & on for the past 20 yrs. They're honest, professional,…read morereliable, and try to curb costs. My car is greater than 20 yrs old, Toyota camry, v6 engine, with low mileage, and although I m probably due for a replacement, because of them, I may be able to wait another yr or so! I ve never gone on yelp but had to because of their superb service!