I needed help and the amazing people here are the best. Courtney was just a true gentleman and took care of me. Be sure to talk to him. Thank you all for the professional advice and support for my car. This location is very well organized. Come and check it out. read more

NAPA Auto Parts - Outside sign - Auto Parts & Supplies Near Me - HAYWARD, California

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I tried Napa Auto Parts for the first time and had a really disappointing experience. The employee ordered me the wrong part, then told me shipping wasn't refundable -- something never mentioned before I paid. When I asked about it, he smirked and dismissed me. I also bought a couple of products in-store, but later saw I was charged almost double or triple the shelf prices. When I pointed it out, I was told it was my responsibility to catch their pricing mistakes. On top of that, there were no signs saying chemical products couldn't be returned or that shipping wasn't refundable. Customer service eventually refunded me for the chemical items, but the whole experience left me feeling misled, overcharged, and disrespected. Definitely not the service I expected. Do Not Go Here read more

In n out they had my parts location is key for me ! I like this Napa I've been going there for years now

If I could give them no stars I would. Have had to get a "new" Battery 6 times now this year from them. Clearly something is up and for a while I thought maybe it's just my car draining all these batteries some how. Nooo. They sell you shitty ass batteries that are just no good. I have a family of mechanics and after getting their help come. Come to find out they have just been selling me products that don't work!!! Rip off place!! read more

Terrible! But I did learn something new today, apparently after being on hold for an hour the phone just hangs up. I was able to go to another location and get helped before the phone was answered here. The gentlemen at the Dublin location were great though. read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - HAYWARD, California

If you make a phone call, they will just put you on hold and if you go there in person, they're just rude. If J was the hiring manager, I will hire someone who really wants to work and has the passion to help people. I'm never going back to this location. read more

They are a hidden gem! My car has special needs so I can't really get parts there a lot, but they have plenty of the other stuff that works! Well stocked and the guys behind the counters are very helpful! read more

I needed help finding the proper tools I needed to do oil change for my car. The person that help me was very informative in what I could do to fix the issues I was having and he made great conversations. And gave me suggestions in what I can also do. And what special the often offer plus receiving a discount for being a AAA member. The Napa team member that helped me was Waite/Waitt (sorry if I spelled it wrong). Thank you for your great service. read more

Napa auto in newark, bought a battery for my Honda and it went dead after 2 weeks, so I went back to exchange and got an upgraded battery to make sure it lasted. The 2nd battery also died a few weeks later, so I had a mechanic review and confirm battery was dead. Went to return the battery and was refused a refund stating that the clerk should never have given an upgrade battery which I paid the difference for. Today the owner has not returned my call and I'm stuck with a dead battery with no option of a refund. In this case I don't think 3rd time is a charm nor was I offered an exchange. Poor service, and the clerk mentioned she would get in trouble if I complained to the owner. WOW. Not going back there ever.... :( read more

Honestly i was in a situation and Brody, he was the one who had all the answers he found exactly what i needed and was super friendly and helpful. He went above and beyond, I will only be going to NAPA AUTO PARTS from now on for what ever I need, I am new to the area and I am impressed because a lot of people around these parts are lacking customer service. read more

Bought a battery from this young very good customer service sales representative named Martin. He didn't had the battery I needed but he order one for me to have ready the following day. Next day I went to pick up the battery and asked if they could install it for me and representative Antonio told me no because he wouldn't know what to charge me. He was not willing to help me. I had been at this store before and this is my first time dealing a unfriendly rep. read more

I went to NAPA because I assumed they had better parts than someone like Amazon! What I should have done is gone directly to Ford for my parts. The parts on Amazon were about half the price which led me to believe lower quality. The Ford Parts were about the same price as NAPA, but I could get them quicker from NAPA, Hayward. Turns out the parts from NAPA were exactly the same as the ones from Amazon, only costing me double the price I should have seen the red flag here. What I should have done was return the part immediately and go to Ford for the Motorcraft part. THE STAFF and Warranty: I knew exactly what part I needed and after providing the associate with all the information he still had problems finding the part. Overall, my experience was not pleasant and it took longer to get the part. Could have purchased the same part on Amazon for much less and had it sooner. What irritates me the most is that the part failed at the 45 day point. Instead of going back to NAPA I decided I could get the same part through Ford at the same price. So when I took the part back to NAPA to get a refund the young man basically said, sorry can't do anything for you. You missed the 30 day warranty period! 30 days on a Part? Most other companies offer 90 days! Really only 30 days? Needless to say I was pissed since I was now out the $80.00 I paid for the original crap part that I could have purchased on Amazon for $40.00. I will no longer do business with NAPA, parts are to expensive and the warranty is not similar to other companies that provide the same type of service. read more

I'm happy with this napa auto parts because they have my brake lamp switch for my clk 320!!!!! read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - HAYWARD, California

I ordered a Brake Master Cylinder online but you can't pay for it online. STRIKE ONE. I called the store and they said I had to go to the store to pay for it. OK. So I go to the store to pay for it and they tell me they have to charge me and extra $10 and change for shipping. Why would anyone pay for shipping to an auto parts store? First auto parts store that has ever told me I had to pay for shipping and I've been working on my own cars for 30 years. STRIKE TWO! I explained to the clerk that this did not make any sense and he gave me A HUGE ATTITUDE! STRIKE THREE!. Do yourself a favor and shop somewhere else. Don't waste your time or your money. read more

I dont like this new store at all. When I called on the phone, I get put on hold immediately for 3 minutes. I asked for a brake rotor for my car where im told the price is $89.00!! I called around, found it at kragens for 59.95, carquest for 56.29 and Valley Auto Parts on Tennyson (the original hayward Napa store) for only $37.00. So I went to valley and bought both there and was helped by friendly, knowledgable people. I thought there may be a differance in the part, so I even went to the napa store to check it out, they were identical. How does this new store expect to stay in business being SOOO Expensive?? why r they trying to cheat us?? and btw, newark, the 2 new hayward napa stores, and the new oakland store i heard are all the same owner, as they r all just as expensive!! my recommendation, Valley Auto Parts on Tennyson, or maybe even Carquest. no more napa!! Rock Jr. read more

My sister and I came into the store last week, not knowing wtf we were talking about, looking for a specific part. We tried explaining what we needed but it sounded a lot like "We're looking for the part that screws onto the thingy, it's shaped like this and it twists down like this onto the long thing by the battery" once the words left my mouth, I felt like such an idiot, but Curt was so helpful, in a matter of seconds he knew exactly what we we're talking about. He even put the part on for us and sent us on our way. He was very professional and extremely helpful. We are very appreciative, so Curt if you're reading this, thank you so much!! read more

Most NAPA's I go to I run into a very knowledgeable staff and each, while not know every motorized specialty, created a decent base of experience. This was not the case at NAPA Hayward. Not one employee knew even the basic of electronics but their selection was quite limited. Total waste of time. read more

There are several reasons I don't shop at this store anymore. When I go into an auto parts store and ask for an 1157 bulb (for you non-car folks, this is about the most used taillight bulb in the world), I expect to get an 1157 bulb. Not "a what?". Seriously, you either know what it is or you find out. What's so freaking difficult about this? And then to have the guy come back to me and say "it's not an 1157, it's a B1157"!?!?!? What a jerk. The only reason they're getting any stars is that I can't give them zero. Vic Hubbard or Kragen on Lewelling and Hesperian are much better choices. read more

What i seen as soon as i walked in. True story ..Walk... No one greets you, no one asks you if you need any help. Store looks Dol and no lights and really Dim. An employee was on the Phone while on the Floor. And what's this No manager on site, really one manger runs two dam stores. And really, three employees were just pretending to do work where to the point i walked around the store without anyone at least trying to Help me or two other customers. The staff at Napa really doesnt know what car parts are and they Napa are expensive, Customer service HORRIBLE, You managers should have a meeting and explain and acknowledge how to satisfy the customers. That's why napa gets Bad Review. They should be more noligable on parts and cars period. Oh and Rudeness really doesn't bring back customers to any of your Stores. Thanks for reading. Sincerly A Really Pissed Off Customer. read more

Went in their this Saturday morning for brake pads, they wanted to charge me $30 more then other part stores around Tennyson rd . On top of it, this mexican guy was a idot!!! The freakin guy wanted to debate whats good for my car, like I don't know!! Don't buy from Napa, over priced!! read more

Most of us have experienced unexpected car troubles at one time or another where initially the problem seems like something that will be quick and easy to fix but several hours later has you dashing to the hardware store for one key part just before they close. Napa is the closest auto parts store to me and with the old part in hand, we made the mistake of walking through the doors 15 minutes before they closed hoping to be helped. Both workers on duty we're rude and unhelpful. I immediately apologized for coming into the store so close to their closing time. Instead of receiving help or assistance, the counter person paused long enough to give me a dirty look and then proceeded to ignore me before looking up again to tell me they were closing in 10 minutes so I needed to hurry up and get what I needed. Once again I repeated that I needed a specific part, which I was hoping they had in stock, while holding it up in my hand so he could see it. Not saying anything he turn towards the computer and begin typing. I thought at that point he was going to try to look up the part that I needed but he still didn't say anything for the next 3 to 5 minutes while he typed away before finally looking up and asking if I wanted to pay for the part that I was holding because they were getting ready to close. After once again repeating what I needed he finally asked me a few questions relating to the model and make of my vehicle before quickly telling me that they probably didn't have the part in stock and that he didn't see anything on the computer that even look like it based on the year and model car I had given him. Went to Pep Boys and AutoZone and both places were able to figure it out in under 5 minutes, even though one of them didn't have it in stock. Which absolutely ensured that Napa will never again get my business based on how unprofessional and unhelpful this one experience with them turned out to be. read more

I bought a starter for my K20 Chevy Pickup, I installed it, it went fine.. then i go to file my invoice i look on there it said it was for a C10 chevy . So I go down there to have my invoice corrected,Antonio refused to do it. He said i would have to take out my starter. course i said no way, just fix it,whats the big deal? its your screw up,fix it.. Then Antonio gave me some attitude. so im done with him, i ask for Manager he wasn't there so i ask for his number,Antonio refuses to do so,no business card no nothing..it just pisses me off when people think they do no wrong and not try to help you out. i just wonder now will my K20 be covered under this lifetime warranty for my starter,since my invoice says its a C10.. I will get to the bottom of this. I spent a lot of money there over the years. Now its the last place i go.. read more

Everytime I've gone into this NAPA store, they've been able to get me what I need. They're always nice, always helpful. I typically call ahead and hear this "hold on, let me check to make sure we have it . . . yep, it's here". Then I show up, BS with the guys at the counter for a minute, and I'm on my way. read more

napa has never failed me yet. for shawn r. its a common mistake to get confused. the "b" stand for blister pack. it happends deal with it. your a jerk. the owner is a very nice guy. pablo the manager is also very smart for his age. yet again the havent failed me yet read more

They always have the parts that I need and their prices are lower than anyone elses. They are helpful and answer all my questions .

61/2 years ago I bought a battery with 5 years warranty at the E.14TH. st. store in Oakland Ca. when I needed to replace it they told me I could only bring it back to them. At the time I lived in Sonora Ca. When I got down to the bay area they were out of business. I was able to replace that battery with a small fee well, after31/2 years I'm having the same problem. I contacted the Mission Blvd store where I made the replacement to check on my information they put into the computer because I cannot access my receipt which is boxed in a closet that has stacks of boxes in front of it. I am handicapped and this is where things were stored when I moved to Yuba City 3 1/2 years ago. Imagine my surprise when I was told they don't keep your warranty information they just take it for contact but they don't keep it. I contacted their corporate customer service and have received no help and no response since I sent them an e-mail on 9/14/16 today is 9/22/16. I will never buy anything else from Napa auto parts and cannot recommend their stores to anyone I know read more