This was my favorite location, stopped by today and the sign said permanently closed. Must have…read morebeen abrupt as the store is still filled with supplies.

I've been here twice now for various items pertaining to my vehicle and so far I have to say, the…read moreguys here are not only friendly and helpful, but they take their jobs pretty seriously when it comes to making a recommendation! On two seperate products now I have brought them to the counter to ask what they thought about it and on both occasions the guy behind the counter said, "Honestly, I wouldn't use that in/on my car." What was amazing is they were the "premium" products that would have made the store more money than what he told me to try. But amazingly, the products I used instead ended up working out the exact way that was suggested! I highly recommend this Napa if you live in Longfellow!

Had a great experience this morning. Needed a new headlamp for my car the crew here helped me get…read morethe right bulb and aided me in installing it! Thanks guys!!

I needed to replace the battery in my car key fob. They were SO GREAT about doing the replacement…read morefor me and showing me how to do it (opening up the key fob, etc.)

It's Sunday morning. Meet up with friends for brunch. Notice…read moreyour car is kinda weird, but maybe it's nothing. Go through Starbucks. Realize something is definitely wrong =/ I saw the Napa sign down the road and pulled in, hoping 1) they had a computer to say what's wrong with the car and 2) they wouldn't be super judgy and reprimanding. Welp I lucked out. Ryan at Napa was super accommodating and kind and, despite the rain, checked out my engine and walked me through what was happening (low transmission fluid). He filled it up and I was on my way. Great service on what could have been a not so great day!

I have had good luck from napa, cant complain this store has a good staff. Good air filters and…read morecouple different levels off filters napa ,napa gold.

I'd like to just remind the floor staff at this Napa Auto Parts store, that the customer is your…read morereason for having a job. Sullen, entitled, half-contempt is inappropriate when you're supposed to be working the counter. Waiting at the counter to be assisted while one passes by and barely emits a flat hello, then totally ignores. Another doing something alone at a cash register emits zero engagement or acknowledgement. I have better self-respect than that. You need to improve or fail. I have had better experiences with a couple of other staff that I did not see there today.

Thank you for your help! You guys are awesome . Great service great place and willing to work with…read morethe community

Clip broke off wiper. When I went to purchase new wiper I was given a clip from the spare/…read moreunwanted items bin! I will be back when I need parts

So, I walked in at about 9:10 am this morning, Wednesday. A man and a woman are working, both on…read morethe phone. I wait for the woman to finish the call. It sounded like someone was ordering a part over the phone. Anyway, I wait for about three minutes for her to finish the call. Once she is finished, I start to tell her that I have a light out on the left side of my car. In the middle of me talking, she answers the phone and tells me to wait. No, I was not going to wait any longer. I got off my ass and actually physically came into the store to be helped. I would think that I would take priority over a phone call order, especially since I had already waited. I just walked out and she continued to take the order on the phone and she called after me, "Sorry". Yeah. Sorry you lost a customer for life.

I would NEVER recommend APT…read more - Very poor customer service - Staff and owner are very arrogant - Completion date exceeded 3 months of their target date - Absorbant cost for very poor workmanship - Honesty and integrity very questionable - True rating "NEGATIVE 10" Had the gauge re-restored elsewhere after wasting months and months and a LOT of money with these folks. Always a different excuse (to buy them time) whenever we called to inquire as to what was going on with the gauge. Look elsewhere and $AVE yourself the time and frustration.

In March 2020, we needed Chuck and Tammy to repair an Instrument Cluster for us again, the last…read morecouple we had them do turned out ok BUT this time... In good faith, we sent a check along with the cluster and told them to let us know when it was completed and what the charge would be. Well our check went through the bank and for a few weeks we didn't hear from them and could not get a-hold of them either. They didn't answer their phone and you cannot leave a message. With the Covid-19 pandemic in it's early stages we were worried that maybe they were affected by it. We even called the police for a welfare check. They were fine! Fed up with them, on a Friday my wife stopped in and the place was dark, she walked in and there he was in his robe telling her that he has to calibrate it and would be done by Monday. Well it wasn't, and for another couple of weeks we still couldn't get a-hold of them. We eventually got it back and nothing had been fixed. At this point, we bought another one from somewhere else because of them and we're still trying to get our money back!!! DO NOT USE THIS COMPANY!!!

Our town only has a couple options for auto parts stores. This Napa has jumped locations in town…read moreseveral times over the years. The last few times i have gone there, they have not had what I am looking for or they have old parts. This store is closer to my home but i am happy to drive a bit further to go to another in town. The people there are hit and miss. There is an older lady that seems crabby when you go in, there was a younger girl that was very helpful but not too experienced but she thanked me for teaching her something. That was nice.