if I could give 0 stars they would get it. I am extremely disappointed with the unprofessionalism and lack of attention to detail provided by this cleaning service. This was supposed to be a Christmas gift to myself--to have my home professionally deep cleaned for the holiday weekend as I was hosting guests. I provided clear instructions in the notes, specifying that the kitchen, living room, dining room, hallways, and bathroom were to be cleaned, and no bedrooms were to be touched. Despite this, the cleaners arrived late, disregarded my instructions, and then had the audacity to ask me what needed to be done in the kitchen, even though I had already outlined everything in detail. Additionally, I requested that they not ring my doorbell and instead call me upon arrival. This simple request was ignored. When I expressed frustration at their failure to follow the instructions I had clearly provided, they abruptly left without completing the job. This was a complete waste of time and money, and their lack of professionalism ruined what was supposed to be a special treat for myself and my holiday preparations. I do not recommend this service to anyone looking for reliable or competent cleaners. they never returned my calls back I had to call them. will never use them read more

Unreliable and Unresponsive. And Lied! Took me months to schedule an appointment-- to be fair, was only available on weekends but took them more than a week to reply. Finally secured a time and confirmed with cellphone number (address and apartment # in subject head). Scheduled my flight from Mexico to accommodate this *hard to book* cleaning session. On the morning of the session, I waited an hour before e-mailing asking where the cleaning person was. They said, She forgot your apartment number! Let's reschedule ! Remember: cellphone number and apartment number both provided. No one tried to contact me. I told them to at least send someone ASAP. They did not reply for 11 hours... And said they only heard that the cleaning person didn't know my apartment number "hours later." Which is untrue. Because they e-mailed me one hour after (I have the time stamps). DO NOT ENGAGE! read more

They are smoking crack for charging 80 for one hour. I'm not hiring a lawyer just some one to do some light cleaning.

I've only been able to use Neat and Tidy once. It was a very fine cleaning job. The second time I tried to hire Neat and Tidy, however,I was told there was an $85 minimum. The website at NeatandTidy.net mentions no minimum charge. Since Neat and Tidy charges by the hour -- $57 an hour -- and my place is a small one-bedroom, the charge for the first cleaning was, you got it, $57.00. It took exactly one hour for two people to clean it. It always has taken one hour for two people to clean it, even when I hired other cleaners working as a team. All business with Neat and Tidy is conducted impersonally by email. I do not like it. I like to see a face and hear a voice of the person I'm doing business with. When I first "applied" to have my apartment be cleaned, I asked a great number of questions via email: "How much do you charge to clean such an apartment and how long does it usually take? Finally, how soon can a cleaning be available if I do find your price reasonable? Which day is best for you to clean my apartment?" I eventually received a response to these questions, but it took two or three emails to get all the answers. There was ample time and opportunity for me to be informed about a minimum charge of $85, but no such information was provided me at the start. And then, I received this email: "We send a team of two people and the rate is $57 per hour for two. It will probably take around 2 hours the first time." (Notice there is no mention of a minimum charge of $85 in this response.) When I noticed that my first check for the first cleaning hadn't been cashed in two weeks, I inquired about it. It took three emails before I got a direct response. "It takes 3 weeks before a check is cashed." However, It was in that same response -- out of the blue -- that I received word that the minimum charge for all cleanings is $85 (even though the charge is $57 an hour). I had let Neat and Tidy know a week before, by email, that I wanted to schedule a second cleaning, on a Saturday, like the first scheduled cleaning. I simply wanted to know whether or not my check was received. This is the last response I received from Neat and Tidy: "We are full for the next couple Saturday's. Weekdays may work. By the way, our minimum for all jobs is $85. Not sure if you'd still like to book the next one." Not sure? Neat and Tidy is sure all right. Doing business strictly by email allows for this type of nonsense and attempts at extortion. Again, the Neat and Tidy website does not indicate there is an $85 minimum. I emailed Neat and Tidy an email, saying, "This is a poor way to run a business." read more

We used Neat and Tidy when 3 of us rented a house in the Sunset. They were amazing. The cost was completely affordable and they had our keys the entire time and were trustworthy. We had a regularly set appointment of every other Friday. It was so nice to come home on those days! Also, we had cats and they are a pet friendly service. I now live in a studio apartment, but am considering hiring them again to start cleaning my place every other week. I do not like to clean and I still remember how wonderful it was for someone to come in a take care of it. I can't think of a better way to treat myself! read more

Neat and Tidy does a fantastic job. Very prompt at responding to e-mails, quick and effective cleaning, and reasonable prices. They usually come out with 2 or 3 people, and cleaned my one bedroom apartment in less than 2 hours. I'm a repeat customer, and very satisfied. I highly recommend this business for anyone looking for a cleaner in San Francisco. read more

I sent Jamie an email and she got back to me right away. I had her team clean my place back in January. Major construction was done on my dad's unit and had her team come in today to clean. Once again, they came on time 830 and was done by 1030. Everything looks and smells so clean. I would recommend them if you are looking for someone to clean your home, apartment - as they do it right. Price point for 2 hours is very reasonable. And with a team of 3 they can be very efficient on how they clean the whole unit. We had 2 bedrooms, 2 baths, a wash room, kitchen and living room to clean, mop and wax! Give them a chance. They are awesome! read more

Check the dates on the good reviews, because my experience was HORRIBLE!!! By far the worst experience I've ever had! The girls came, I paid them for two hours, came home to grit on the floor, they don't move anything just wipe around it. They put a dirty sticky cutting board away, they literally left a mess!!! I had a different cleaning service come right away bc they did not clean my apartment. The most LAZY cleaning people EVER! I needed someone to help w my apartment due to my stressful schedule, rather they caused me more stress!! I'm super super angry at this place and those girls should be ashamed of how bad and lazy they are! read more

I had a very good experience with Neat and Tidy. At the appointed hour, three tiny ladies from Michoacan showed up at my apartment and were bedecked with a wide array of cleaning implements. They started scrubbing furiously at once and my girlfriend and I went out to take a walk. I realized about halfway through the walk that I had conspicuously left some valuables out in plain view. I was much relieved when I returned home to find a very clean apartment with everything where it should be. Definitely worth the $100 investment and I'm sure I'll call them again read more

Very reliable, professional and trustworthy people all around. A friend who used them regularly for two years told me to try Neat and Tidy. Their quote was always within my budget. I used them a lot when I was living in the city and had them clean our apartment twice a month, and every time we were expecting guests. They always do such a great job and make things worry free! If you are looking to hire an excellent and I will mention it again- TRUSTWORTHY cleaning service- these are the guys. read more

I made an appointment with them and they agreed to come in the afternoon. At 4:30 pm, they still did not show up. I had to cancel the appointment because the cleaning will take 2 hours and I need to use the kitchen to cook dinner and use the bathroom to bathe my baby. They did not even respond to our email asking when they will come. read more

Neat and Tidy was very professional from the time I made that phone call. The whole process was very organized and efficient. The girls that came to clean where very thorough. Everything was in its proper place. I have used them for a while. Nothing has ever gotten lost. They are trustworthy and very reasonable. read more

The quality of the job was amazing. They cleaned it Spic and Span, doing an excellent job and going beyond what I believe most cleaners do, esp for the price. I HIGHLY RECOMMEND THEM! You won't get this kind of thoroughness for the price. In fact, you wouldn't get this kind of thoroughness from people who cost much more! Give them a shot, you won't regret it! read more

I hired Neat and Tidy for a one time cleaning in my studio apartment. I'm a pretty neat person but there are always those things that you never get around to cIeaning yourself and over 5 years it really builds up. It was so wonderful to come back to my home - perfectly clean. Neat and Tidy did a wonderful job. Even my kitty was thrilled. Their communication was prompt - their fee wasn't cheap but certainly reasonable and competitive. I definitely got what I paid for. I would definitely use them again and definitely recommend their service. read more