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This was our first visit to Neptune's. The waiter said the special was ribeye and 3 lobster tails to share by 2 people. We went with the special and I ordered a non premium regular ceviche and tiradito and I pointed at the menu specifically to order the regular appetizer and not the premium which is on the right side of the menu. They automatically gave us Fiji water without asking if we wanted regular water. We looked to the tables next to us and the all inclusive guest were given regular water bottles. While we were just offered Fiji water. Why were we not given the option? Again another tactic to up prices go total to gain 15% tip? My daughter had chicken Alfredo and the check came out to be over $450. We were confused and shocked on how it added up but soon realize the waiter charged two separate premium dishes (steak) and (Lobster) as the special and not just one price and premium ceviche instead of regular without my consent. I spoke to their Manager Philipe and he basically said it never happened before. But couldn't explain why the premium ceviche was charged to the bill without my consent. I told him maybe it's because we were cash paying customers and not all inclusive and the server took the chance to up the price as much as he could to get automatic 15% gratuity. He pretty much robbed us. Worst part is I was here for 4 out of the 7 days in Cabo and I immediately got sick from the food from food poisoning and loose bowels. It was worst restaurant experience and I hope no one visit this place if they are cash paying customer and beware if you do. Premium dining experience is one thing but being sketchy is another. And as a manager of the restaurant you have to take full responsibility and training your water on how to take orders correct without being sketchy or up charging without customers consent. This experience ruined the rest of my vacation and the will make sure the reviews get to upper management
I think this was the least favorite food I had while my stay in Villa Del Arco. They have a lot of options for but me, the flavor wasn't that great. They were out of the Oysters platter which was a bummer, I was looking forward to that. Service was great though. our table had a beach view which was breathtaking, I could hear the sound of the waves which was absolutely relaxing! we had their risotto and something else for dinner which was okay for me. their dessert was really good though, They brought us a honeymoon dessert which was really sweet of them. our server made me a really good drink that I wasnt sure what it was but it was very tasty! I highly recommend them for their service and dessert but perhaps try more food options.
We were vacationing at the Villa Palmar in Cabo and went to Neptune for dinner. The view from our patio table was beautiful and set the tone for the meal. The service was excellent, hats off to our server Christo who was helpful with the menu selections. We each had the lobster bisque, followed by the seared ahi tataki as starters. The bisque was quite good but the seared ahi was awesome! For our entree we had the Sea Bass which was disappointing I'm sad to say. It was a small portion and was lacking in flavor. The fish was plated with mushrooms and squash moose which was good. Dessert consisted of a very unique Strawberry cake which was presented so well it was a shame to eat it, but we did and it was excellent. They present the bill with a small plate of cream puffs which were delicious. As we were waiting for the bill we were treated to a fabulous fireworks show right next door, awesome ending. I would have given Neptune 5 stars but the Sea Bass was only so so.
We had dinner reservations at the seafood restaurant, Neptune, that probably had the best view of the Arch at the Villa Group of hotels. They have both outdoor and indoor dining where you can enjoy a view of the Arch. The food here is very good. They tend to lean towards a fusion of Asian style in their menu selections. Their organic green salad and beet salads were excellent. The fried gyoza were tasty. Their catch of the day or "curricanes" was unique and worth a try. Their specialty fish is Pacific Sea Bass that was roasted and very moist and flakey. It was my birthday and I got a special surprise song and dessert. Service here was also exceptional. The hostess greeted me with a friendly smile and attitude. Edi was our waiter and was definitely a top notch professional. He was well versed in the food and wine selections and was very friendly and accommodating. Be sure to enjoy delicious and fresh seafood at Neptune Seafood Restaurant in the Villa del Arco when in Cabo San Lucas.
Overall Rating: 5/5 Service: 5/5 Food: 5/5 Ambiance: 5/5 --------------- Our family recently visited Neptune seafood at Villa Del arco on our last night of our five nights stay. everything at Neptune seafood was on top the food the service, the ambience it was truly an amazing experience. Some of the foods we got included whole red snapper, which came out great (photo attached) and the steak filet mignon, which was perfectly tender and cooked perfectly medium rare. Lastly, to finish off the meal, our server gave us a free, thank you desserts, which was truly amazing. Our server Ray was one of the best servers we've ever had. He included jokes between our meals, provided us with recommendations on dish's and more. We hope to come back and have Ray as our server again. What also amazed us is that this was an all inclusive restaurant included in our stay. For such quality food. This was amazing.
If you're looking for fresh seafood this is the place to go. We ordered the sashimi and fish fried gyozas as an appetizer. Gyozas had fish and chorizo, not bad but wasn't a fan of them being fried. Our entrees included a fried red snapper and a seafood linguini. The snapper came with a side salad. Was pretty good. The seafood linguini was very good all kinds of protein shrimp, octopus, mussels, scallops in a delicious peanut sauce. For desert we had the chocolate cake and the crème brûlée! Both were very scrumptious. The service was great and the view is the beautiful open air beach. Check it out.
Neptune Seafood is a high-end restaurant located in the Villa Del Arco Resort which is one of three hotels that make up The Villas Resort Complex along the heart of the coast of Cabo San Lucas. With it's stunning deckside view of the Sea of Cortez of the natural landmark El Arco, you can't go wrong by making this a daily stop if you are a romantic couple most of whom were sitting outside on the deck or a larger family many of whom were sitting inside with their dining room which opens out to the ocean view and has an open kitchen in the background. We came to Neptune because we were guests of the adjacent Villa Del Palmar hotel, and we as guests of that hotel ordered the all inclusive dining package and our concierge recommended that on our first night staying at the resort that we make reservations for this chic dining spot. And we weren't disappointed with their suggestion. Upon being sat inside their open-air restaurant, guests will immediately notice the fly situation that was fairly intense, being in a hot and humid climate it was understandable but after all this time and this residing in a high-end hotel, you would think this is fixable by now. As we reviewed the menu, our server Antonio asked if we'd like to try out some appetizers and if it was okay if he selected some and since we had the meal plan, we were game and agreed. So Antonio ordered from their Cold Appetizers section of the menu: the Neptune's Seafood Platter filled with steamed shrimp, oysters, chocolate clams and sea urchin; the Hamachi Tiradito, which was served with a pasilla chile, and topped with a soy and sesame oil emulsion, tropical guacamole, ginger, grapefruit and lemon confit; the Zucchini Crab Roll which was topped with chorizo mayonnaise, fermented lemon, tai-soy, spinach extra virgin olive oil; and from their Hot Appetizer menu: the Loreto-Style Broiled Clams which was topped with chipotle hollandaise, sun dried tomatoes, Spanish Bellota ham, brandy and Parmesan. These dishes could have served us plenty and I loved the presentation and preparation that each dish provided. Since we split these tasty appetizers, I decided to order their Lobster Soup for an additional starter which was topped with seared brioche, chives and glazed lobster, which managed to be as heavy as expected. In deciding what entrée to order, we didn't realize that items that had the word premium next to them were served at an extra cost and therefore didn't qualify under our meal plan. After finding out that fact after considering our order, we had to reconsider our choices from the three meat and three fish dishes that were available under our meal plan. I decided to order the Sous-vide Sea Bass with Potatoes for my entrée. Served with a yellow squash puree, Bunapi mushrooms, arugula sprouts, and garlic chips, my meal, like all of the dishes, was well presented, this time on an iron skillet, and solid overall but still a little dry. My fellow diners ordered their Tuna with Ashes, which was served with a beet puree, pearl onions, toasted peanuts, steamed kale, amaranth sprouts and topped with Chef's special sauce, which I sampled and was a little salty. Other diners ordered their Seared Red Snapper which was served with black quinoa, Cipollini onions, garlic-ginger mojo, and microgreens and after I sampled that I noticed it had a good strong Asian influence. If that wasn't enough we ordered from five choices on their dessert menu and I went with the Coffee Mousse which was a combination of crumble, silver leaf, tequila bonbon and dark chocolate ganache. It was the perfect ending to the perfect meal. Be forewarned that most wines and cocktails also cost more on this menu. Neptune Seafood is a romantic eatery that serves up delicious seafood and meat dishes probably represents Los Cabos dining at its finest. Their talented chefs have truly acquired a flair for classic French techniques with a casual Cabo attitude which allows them to prepare fresh local dishes situated right on the water above Medano Beach which provides for the ultimate experience!
My family and I just ate here while staying at Villa del Arco. 10/10 food and 11/10 service! Brigido was the best server I have ever had. So attentive, kind, and helpful. The sushi was the best sushi I have had as well. Can't recommend enough. Please give Brigido a raise and try out this restaurant!
We ate outside 9pm and it was amazing weather and ocean views. Service was outstanding . We tried many appetizer's and did the family surf and turf that feed 4. Even had a small but very good kids menu. Can't comment on the desserts. We had no room at all after those large portions. Appetizers are 100% shareable. Will be back next visit for sure.
I am reviewing as a tourist but this place has amazing food and has a really great vibe to it and I will tell you what it is like later. The only negative thing I have to say is that 1. They didn't fulfill my request to reserve a table with the lands end view (even though that is what I reserved) And they didn't fulfill my request which was very saddening to hear as that is the only reason why I went here was for the view and the food. 2. They also couldn't make a peach Bellini as they didn't have the ingredients for me (since I am under the legal drinking age of Mexico) but I asked for new drink that had no alcohol and they made me a good grapefruit drink and I had two so thank you for solving my problem as my request. Furthermore, The service is great our servers Gabriella and jimmy were constantly refilling drinks and having good attitudes and asking about the food and answering questions. I ordered the lobster which is very good even for the high price point I still ordered it and it did not disappoint! For my appetizer I did the tuna and yellowfin tartare and it was average for a tartare as it had very fatty cuts so I ate about half. I will leave pictures of the lobster and tuna but, the service is great and the food is immaculate!.
8 years ago
Overall the food was very tasty and we ended up eating there four times during our week stay. Pros - Stylish balcony seating for eating and lounging. Great for a romantic dinner or special occasion. The views were amazing and the fire features were appreciated at night when the weather dropped. Cons - If you plan on using the all inclusive option there, about half of the menu is premium and not included (but there is a discount). Our first three visits were after 9pm on weekdays so the restaurant was fairly empty and the service was excellent. Our last visit we were seated next to a large party that pretty much consumed our waiter for long stretches and significantly affected the service. There was a palm sized hair in one dish. We got the wrong food a few times. His faves - the oysters and shrimp in the seafood platter, the lamb and the Alexander Valley cabernet Folie a Deux. My faves - coconut mussels, butternut squash soup and lobster bisque read more
9 years ago
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6 years ago
The restaurant is nested in the Villa del Arco. The views are amazing and the service is excellent. The menu was limited due to COVID but our server Antonio was phenomenal. I have many food allergies and they were beyond accommodating. The tuna tartar was prepared and displayed magnificently. My husband had the fried Octopus appetizer which he said was delicious. We ordered a sea bass and a totoba both fishes were moist and cooked to perfection. If you go eat there request Antonio because he definitely went above and beyond. The cheesecake tasted so light ,just as good as a New York style cheesecake. read more
4 years ago
9 years ago
I didn't think much of Neptune when I booked the reservation but let me start off by saying that all you foodies out there MUST try this place. Had Neptune been in the United States, it would be hard to book here at all. Nestled within the Villa del Arco, Neptune is a beautiful restaurant showcasing a Mexican take on fine dining seafood. That was precisely what we were looking for a combo of local cuisine with the highlight of what came from the sea that morning. We booked a reservation, 2 in fact (we booked a second one right after our experience with the first) through our resort Villa Del Palmar. And, yes, they do take the Gold Card. First off, the service here was excellent. These are patient people here often dealing with drunk out of towners. And they really don't have to deal with such people for the quality of food that they serve. For the most part people took the time to dress up and enjoy food and view that the restaurant had to offer but on our second night there were uncultured drunk Americans breaking glasses and messing with the fireplace making the waiters run around making sure no one was injured. Anyways, we were promptly seated both times and greeted very politely by our waiter Joaquin. Bilingual and polite with great dish recommendations. We loved everything he suggested. Like most fine dining place with a tasting menu in the US, you were given the opportunity to taste some small appetizers and snacks in between courses that was prepared by the chef. These were flavorful, colorful and just fantastic dishes. In particular one was a tuna crudo in a savory orange sauce that was almost too beautiful to eat but was in fact too delicious not to. During our two trips there, we had the aztec ceviche, pasta, bluefin tuna crudo, chocolate clam and octopus in black aguachile. Each special in their own ways giving you a taste of what Mexican flavors can in fact be when you push them to the culinary limits. Our entrees was also like a tour through what the local ocean had to offer. Few other restaurants can cook octopus the way Neptune did their Octopus in Black Adobo. It was seared perfectly giving it a most pleasant texture. It was lightly seasoned so that you could enjoy the actual flavor of the octopus itself. We were initially hesitant about the Seared Parrotfish but that would have been a mistake to have passed it over. It was not only flavorful and flakey but moist. The sides also paid an homage to Mexican seasoning which was very refreshing to see. Lastly, the sous-vide sea bass and the seared totoaba were both something to behold and something that I didn't expect to find in this touristy town. The desserts were equally impressive. Might I suggest the cornbread with beer ice cream, the warm chocolate cake and the mango cream. Theses are not dishes that came from an amateur cook just interested in making money. These were inspired by an individual who was well versed in culinary skill and one who was passionate about cooking. Clearly from the desserts, and well, all the other courses in fact, the main chef is an artist. An artist of grand sorts and one that is worthy of praise that some restaurants get mountains of reviews for here in the US. So if you're a foodie, yelp elite, tripadvisor restaurant review connoisseur, Neptune is a must try restaurant. It was delicious and not terribly expensive. The service was fantastic Joaquin, our waiter, was a star, the manager remembered us by name and the chef, Rame, made a special stop at our table. A solid 5 star experience and one that I'm sure to remember. read more
11 years ago
This restaurant replaced Farros the view is magnificent. It is hard to get a reservation so if you know you will be in Cabo San Lucas it's worth making your reservation in advance. The staff is very friendly and the menu offers a wide variety of seafood dishes. I do miss the sushi that Farros offered but everything else is fabulous. Great presentation read more
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Dinner here was spectacular! The view from the outside deck was amazing and the service from Gau and his staff exceptional. Started with ceviche and fresh oysters on the half shell for appetizers and jumbo shrimp and sea bass as main course. The sea bass was exquisite! Topped it off with dessert and waddled back to our room. We couldn't have asked for anything more. read more
8 years ago
9 years ago
10 years ago
I was truly taken back how incredible this place is! Food is so fresh and if they don't receive /catch etc., they don't serve it. Service from Eau ( I think ) was flawless- we could take him back home to Healdsburg and he could work anywhere! His knowledge of wine ( where we come from ) was spot on! Never felt rushed, so taken care of and ending the night with fancy on fire drinks pretty cool! read more
9 years ago
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9 years ago
The atmosphere and ambience were fantastic. The views were breathtaking. Our food was very good, but there were a few misses. I love foie gras, so when I saw it on the menu I knew I had to order it. I was a little disappointed, the texture and flavor were off. For my entree I ordered the seafood pasta. The flavor was delicious and there were large pieces of fish. I was very happy with this dish. For dessert I ordered the banana crème brûlée- it tasted like they used artificial banana flavoring. The cocktails we ordered off the menu were tasty but the bartender didn't know how to make typical cocktails such as an Old Fashioned. At a place like this I expect the service to be impeccable. Our waiter was unfamiliar with the menu and asked us several times to repeat our orders. Perhaps it was a language issue but he would listen to everyone's order and then ask us all to repeat it so he could write it down. read more
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