We love to stop by here when we are in town! We were able to sample the Hawaii Kona special reserve! We just had to buy some to bring back home to Kona! It's hard to find pods out there. The gentleman who assisted us was very nice and helpful. Looking forward to coming back! read more

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I have been to the Nespresso Boutique twice in the past month. I was fortunate to have Christian assist me both times. (I waited until he was available the second time I went.) He is personable, extremely knowledgeable, kind, and has a delightfully dry sense of humor. My cousin, James was visiting from Australia on my first visit. When we left, he said, "Christian was great!" I bought more sleeves than I went in for on both occasions. (Thanks to Christian's suggestions and offering me/us cups of flavors I wouldn't otherwise think of purchasing.) Sadly, customer service has been on the decline. This is NOT the case with Christian at the Nespresso Boutique in Broadway Plaza! read more

My friend and I came to drop off our used pods- I had a ton of them and was concerned about carrying them all. We were greeted immediately. The lovely team member was more than happy to follow us to our car with a dolly and huge boxes to take all the pods from my car. She then asked if we wanted to try any coffees. We tried 2 of the limited edition flavors- explaining the notes and what her favorite ways were to enjoy each We tried the tamarin one and the hibiscus one. The tamarin was our favorite- tasted like a red hot. She was so patient with us when I couldn't locate my car in the lot. Turns out we were on floor 2.5 not 3 where we went first, then 2- finally had to use my panic alarm to locate car We had a nice visit during our walk to the car- talking about descaling and how often we need to do it. Neither of our machines have indicated needing it yet- she assured us as long as the coffee tastes good we are good. We both use filtered water in our machines I wish I had asked her name- she truly was a delight. She didn't have a name badge on Great service on this visit. She also gave us each a handful of the envelopes to mail in our empty pods Thank you for your help and kindness Lovely store and well maintained read more

If you're thinking about leveling up your coffee game, see a coffee specialist here. Receive a complimentary cup of freshly brewed coffee at these boutiques, too. The WC location is exceptional and the area is absolutely a vibe. read more

Nespresso Boutique - Hazelnut flavored - Coffee & Tea Near Me - Walnut Creek, California

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My Nespresso machine bit the ghost and I needed a replacement. I didn't want to wait for one to ship so I went to the store. The store is clean and nicely decorated. There were lots of sales personnel available. They offered me a coffee while I waited. I was able to make my purchase and get on my way quickly. I have purchased my coffee pods there in the past but find it much easier to use the app and have them delivered To my home. read more

Nespresso Boutique - Coffee & Tea Near Me - Walnut Creek, California

Walked in on a Wednesday morning to pick up some coffee. Sosii was so helpful. Gave me a sample of the pistachio vanilla coffee. I love the service at Nespresso stores, and Sosii exceeded all my expectations. Look for Sosii if you're in the WC store. She has so much Nespresso knowledge! read more

Kyle was amazing, Great customer service. He made the experience exceptional. When you come definitely ask for Kyle!

I'm so glad there's a Nespresso boutique in Walnut Creek! Shopping online is definitely easy but I wish it was free shipping; esp for members. The store is clean, modern, and easy to browse. I like being able to see the different Nespresso machines, all the fun cups/ tumblers/ mugs, all the colorful pods and I really appreciate the complimentary coffee sample they sometimes have. I'm glad they always carry the seasonal and/or limited edition pods. I never came here for advice on a Nespresso machine because one was gifted to me, but I'm sure that's something the staff there can help with for a first time buyer. They also have a Nespresso cafe for you to order drinks. Hot or iced coffee and even matcha! No, sadly no matcha pods (yet??) lol Anywho, like I said, I'm glad there's a boutique close by because whenever I'm in Walnut Creek, I definitely try to stop by to grab myself a box or two of some pods. read more

Nespresso Boutique - Coffee & Tea Near Me - Walnut Creek, California

Stopped in this beautiful boutique for my coffee capsules which I normally order on line. They offer samples of all of the flavors which is nice. Staff was very helpful read more

Nespresso Boutique - Coffee & Tea Near Me - Walnut Creek, California

Dropped off 2 ginormous Santa-sized bags of pods to recycle. The worker who greeted and assisted me was an absolute delight. They saw my immediate need, directed me to the right location, brought out a new box for me to fill, and helpfully offered new bags for future pods. Here's the big deal: they earnestly and enthusiastically thanked me for recycling. I felt a little silly with my accumulated savings and their kindness transformed this into a great experience and of course I will return! Nespresso is a small daily indulgence that gives me joy and their customer service is usually good- but this store is exceptional. read more

Great experience was able to put our name on list to get an order we wanted to place in the store. We headed to back of store to taste some samples while we waited for our name to be called. The barista was nice and sharing great recommendations based on what we liked. We were able to finish our drinks and place our order with someone. The process was quick and it was great there was no crowds for a change. read more

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This was my first time at the Walnut Creek location as I usually order online or go to the one in Roseville when I'm in the area. I walked in and wasn't greeted or acknowledged until after 5 mins of standing there. The employee that approached me was nice and informed me that there was a 20 min wait just to buy a couple of pods...? I'm sorry but I'm not going to sit and wait around just to purchase some pods. The Roseville location has self checkout where you just grab a bag and fill it up with your pods and quickly check out. Imo, I think all locations need to install self checkout so that people who are just wanting to purchase their usual pods can be in and out. It would be more efficient and there wouldn't be a long wait so that the employees can take their time to attend to others who are needing more help. Not sure if I would go to this location again. read more

Well since my Australia and New Zealand trip, I have been visiting this brand too often. Quality/Quantity - Got my daughter a "special" water bottle from Australia that is NOT sold in the US or even on Amazon. I stopped by to see what options they did have. Only one water bottle option. See pictures. Killing time while my daughter was working on her new iPhone at the Apple Store next door. The team offered me coffee samples. I ended up staying for half an hour sampling two different coffees. Way more comfortable than being at the Apple store staring at my daughter's phone and watch while it updates... Almond Croissant - Too light for me. Unforgettable espresso and double espresso - This is more my flavor! Strong, rich, and flavorful. Atmosphere - Very busy small location. It is the holidays. Very organized, and many friendly team members. Service - 6 stars today. Everyone was super friendly. Especially the male barista. Price - N/A, as I was just browsing today. Fully stocked at home. Owner Comment - Congrats on your success since 1986, and to the parent company, Nestle. read more

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Walking into Espresso Boutique is always such a treat. This place is a dream for any coffee lover or design enthusiast. The interior is incredibly aesthetic, with a clean and modern layout that makes you want to explore every corner. It's like an espresso museum meets a boutique showroom, and I always find myself admiring all the sleek machines they have on display. We happened to come in on a day when they were offering free tastings of their specialty coffee and Nespresso options;such a cool bonus! The staff were not only super friendly, but impressively knowledgeable about every machine and product they offer. You can tell they're passionate about what they do. There's a mini bar inside where you can order some seriously good drinks, crafted with precision. Whether you're shopping for your next high-end espresso machine or just want to enjoy a well-made drink in a beautiful space, Espresso Boutique is definitely worth the visit. read more

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Thankful there's a Nespresso store to buy things versus paying for shipping when I don't need to purchase that much. I came here to purchase some of their limited edition flavors! After putting my name on the list, a lady called my name to help me. She was nice and helped order all the things I had wanted to purchase. She went to the back and my order was in a bag ready for her to give to me. She helped go through the items in the bag with me to make sure I had everything I ordered. (I liked that!) She also put some recycling bags in the bag for me to recycle the pods when I'm done. Before I left, I went to order a white chocolate raspberry latte from their coffee bar. It was soooo good! I would definitely go back and order that! read more

Nespresso Boutique - White Chocolate Raspberry Latte - Coffee & Tea Near Me - Walnut Creek, California

KYLE (employee) awesome service man! appreciate the customer service. very patient and mentioned all the discounts and promotions etc..... thank you sir, and thx for the coffee read more

What a pain in the a##. I shopped Nespresso for 10 years plus and received excellent service at the SF location. That store is closed so picking up pods now is extra difficult. This location couldn't answer any questions and left me hanging for almost 10 mins before dismissing me This was horrible service for a premium product read more

Went in to buy pods and got put on a waitlist for 10 minutes. Came back and there were still 5 people in front of me. Only go here if you've never you've never heard of coffee and have an hour to kill. Allow no dogs allowed. Sad. I'm convinced this store is run by ai bots that haven't quite figured out how a store works. It made me want to sell my nespresso. RUN!!!!!! RUN!!!! AHHHHHH!!!!! read more

I stopped by this boutique to purchase a few of my favorites and asked to try out a new flavor. The person who helped me was over selling a subscription after I told him that I enjoy coming into the store to pick out my coffee and declined the offer. He wouldn't stop telling me all the benefits of a subscription and all, ignoring my polite option to not participate. I left the store with 6 different flavors and a feeling of not wanting to return to this store. is nepresso's new business model to sell coffee subscription so the guy was just doing his job (very poorly). Perhaps more training is necessary to make the customer not feel so uncomfortable. read more

I enjoyed my visit to the Nespresso Boutique! The store is located in Broadway Plaza by the circular fountain near the Apple Store. It's a big store with all the coffees and all the Nespresso machines to look at and test. They served me a sample of coffee to see if I would like it. When you arrive, scan the QR code and you'll get a text when it's your turn to be helped - a good system! Rihanna helped us and she was knowledgeable, helpful and gave me good recommendations for which coffees to buy. Their system is good - you order and pay and then they bring your purchase out to you. I liked hanging out there and feeling the good coffee vibes.... read more

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15 minutes+ wait to pay for coffee. Staff too busy sipping drinks to recognize the annoyed potential customers waiting to pay. I ultimately walked out rather than continue standing around. read more

wow such a relief walking into here after leaving for 3 hours and coming back from 3 hours in palo alto to be the 10th and 15th in queue to BUY just capsules! it was a 20-30 min wait both instances and just got tired of looking at so many disgusted faces, impatient people and no where to sit! todays experience felt like a breeze as it should! no one wants to spend 30m or more of wanting to BUY JUST capsules! i'll buy more here in walnut creek to save myself any more wasted time spent at palp alto! 5 min to park in walnut creek, 5 min to walk there, 5 min to checkout and 5 min to walk back to parking garage! #timewellspent read more

Nespresso Boutique - waiting to get helped - Coffee & Tea Near Me - Walnut Creek, California

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Came by this store because I was in the area. I normally order my coffee through the app so I wanted to see if it was cheaper in store (it's not!) Service was awesome. I forgot the woman's name but she had an accent and was very insightful with helping me choose which coffee I should go with based on my current routine. I appreciated her knowledge and her sharing her personal experiences with each coffee. It's very organized inside. It's like the Apple Store where one person is designated to help you out. read more

0/5 stars avoid this employee I went into the Nespresso store last week just to grab two boxes of pods, and somehow had the worst experience since I started going here. I was directed over to a bearded man with glasses and told him what I wanted. I told him that i was in a rush and didn't need to try anything but he kept trying to push the menu at me even after I told him my order. He acted dismissive when I again repeated what I wanted which felt super rude and pushy. I ended up leaving him just to ask for another person and then I went on with my day. To overhear that I was giving an attitude by him was the cherry on top of this experience. Will be purchasing online if I can help it read more

I went in curious about the coffee machines and def wanting a cup of coffee. Right away one employee approached me and I advised looking but wanting a coffee. He directed me to the bar code to order. Internet inside didn't work for me. I walked in to check the coffee machines and another employee offered to help. I advised looking but wanting to get coffee though bar code to order was not downloading. He advised me called someone to help me at the coffee bar. I ordered a hazelnut latte. It was delish. While waiting I was walking checking out the coffee machines. I felt the service could be a little better. As it was my first time there and I'm curious about getting a coffee machine but just didn't feel comfortable to ask about them. Hence the 3 stars. On the coffee bar she did an amazing job. My coffee was so pretty and delicious . They have several flavored options. The barista was nice. read more

Nespresso Boutique - Hazelnut latte with foam. It was perfectly done. - Coffee & Tea Near Me - Walnut Creek, California

Great experience with the team at this store. Very engaging and informative. Thank you for the samples. Will absolutely be back to this location. read more

Sossi was the absolute best!!! So helpful and knowledgeable! We weren't sure we were going to purchase a machine but after she helped us we were sold and we are seriously enjoying our machine so much! We don't even go out for coffee anymore! read more

Great coffee, terrible location. You have to dodge a million soccer moms with their husband's credit card and lack of social awareness to even get a parking spot that isn't miles away. Getting to this location is an Olympic sport. Anyways, the coffee is crack but for the love of god, please change locations. read more

I went in on the weekend to buy a box of coffee pods. I knew exactly what I wanted but I had to give my name for entering on the iPad and wait for a "consultant". After 10-15 minutes of kicking my heels around the store I went to ask and got told there were still 4 customers in front of me. Then got told "well it's the weekend" with a dismissive shrug. Well - if it's the weekend and you have a ridiculous system like you're a Verizon or Apple store and need a "consultant" to just...hand you exactly what you know you want and let you pay for it, you should hire more people. Who has half an hour to waste on what should literally be a 2 minute in and out? read more

I was here a few weeks ago looking to update my old Nespresso glassware. Although they did not have what I was looking for (mine are no longer available sadly) they did have a great selection of coffee and treats. I ended up buying iced coffee and chocolates, biscuits, and then 2 travel mugs that fit perfectly in my car cupholders. I didn't mean to spend so much time there, but you can purchase a coffee that is so much better than a competitor that everyone uses (hint hint). I got the Pistachio latte - mmmmmm. I have to find the Pistachio part to put in my Nespresso coffee. It was so great. Anyway, thank you to the store for its amazing selection and to the nice gentleman who helped with my purchase. It's more fun shopping in person at Nespresso for sure. read more

Ghada Fayez is my personal favorite, she is knowledgeable and always gives me tips about how to make my Nespresso experience better Sometimes the line is long, but worth waiting because you get the best service read more

Hilariously bad. I stood in line for nearly 10 minutes (behind 2 people) to get pods. After having my pod order mysteriously be in limbo for two days and taking 40 minutes with customer service to discover there was a stock issue. Anyway... Went here and had any number of employees wandering around, but seemingly unable to address the line that you have to stand in just to buy a $10 sleeve of pods. When I was finally helped by someone who seemed very uninterested in being there, I asked for my free sample pack and recycling bag. She said "oh those are usually Online. We don't always have them." I had to ask if they did have them that day, to which she said, yes. She went back to get my items, including the Free sample pack. When she returned, I asked where the recycling bag was. She looked at me blankly, then asked if I wanted one for the store or UPS. She then slowly walked over to another counter to get it. At this point, my daughter and I were both laughing because it was such a ridiculous experience. Needless to say, I will be ordering my pods online from a partner brand or going to my local Peet's. Such a bummer after investing in a Nespresso and being so excited to put it to work. EDITING TO ADD: I just got home and looked at my order and I had asked for one sleeve of decaf and didn't receive decaf. I give up. read more

Walked in, had a tasting while we waited for the electronic que, bought 30 dollars worth of coffee. When we asked for a To-go cup for our tasting coffee, we were told it was "not part of the customer journey" Wild they wouldn't give us a 10c paper cup after spending 30 on overpriced coffee read more

After much debating, I finally bought my first Nespresso last month! Rianna is an amazing sales associate who was so patient, kind, and helpful. She answered all my questions and provided pros and cons for each Nespresso machine, even giving me demos of the machine if they had it on the floor. She even brought me a coffee as a break during my shopping extravaganza, since I was there for over an hour and a half! I finally settled on the Pop+ machine and couldn't be happier. It's been working great and I love testing out all the new coffee flavors. Thanks again Rianna for the recommendation and your patience while I flipped back and forth between machines. Your knowledge of everything was super helpful! read more

Walked in and walked right out. The worker acted like a bouncer and asked a billion questions to the people in front of me. I just wanted to look around, un-bothered. If I need help I will ask. Don't like being interrogated as soon as I walk in. read more

Made the plunge and invested in a Nespresso machine - best decision ever! Looked online to buy some pods and decided to make the trip to the Nespresso Boutique not having any real expectations. 20 minutes later left with more than I need espresso pods and a big smile on my face. I came in when they had just opened so there were no lines and I was greeted by Sossi who was extremely friendly and very helpful. She explained all of the different flavors and how she drinks them and offered a couple of samples. They consistently have promotions going on. I have stocked up for the next couple of months, but once I run low I will be coming back here for more! The store is very pretty inside. They have a couple of their nespresso models up and additional items you can purchase along with a coffee bar. read more

Nespresso Boutique - Coffee & Tea Near Me - Walnut Creek, California

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Amazing customer experience! Great and kind manager! Beautiful location and store ..yes since SF store is closed , come here ..

Leah was so kind and helpful. She had really good knowledge and advice on the flavors of the pods. She made me feel very welcomed. I left feeling extremely satisfied and happy with my selections! read more

Great variety of coffee and the inside of the shop is clean and neat. They have a cafe inside as well and you can try new samples for free. They dont add ice or other sweeteners but you can just sample with milk. The service is decent, sometimes they are reallyy nice and sometimes just okay. read more

I went into this store knowing what I want and had to wait 15 minutes and counting just to be rung up. This store sucks! I feel bad for gatekeeper at the door who has to do what corporate wants. read more