Needed to install 9 seismic automatic gas shutoff valves in a 1960s built apartment complex for the new insurance company requirement for coverage. Got a couple quotes and found Nigel Mulgrew Plumbing in Pacifica. They came out the same day for a free estimate. Their quote was very competitive and used Pacific Seismic brand valves that were a more expensive alternative than the first quote I received. All in all, a great job from the front office communicating to everyone and getting the installation done in a timely manner. Thanks for a fantastic experience and future jobs ahead read more

Marvelous service. I've hired Nigel Mulgrew plumbing multiple times. Recently we had an issue with our on demand hot water heater. NMP was quick to respond. They sourced the part and approached the repair with ingenuity. They likely could've sold me a brand new system, but rather than the immediate $ they made the repair. Great company !! read more

Nigel's plumber, Edgar Isara came to fix our garbage disposal. He was professional and polite. He quickly fixed the problem and charged us a very reasonable price. We were very happy with the work and will continue using Mulgrew's for our plumbing needs. read more

I am a 69 year old San Bruno resident who purchased a Toto toilet from Nigel Mulgrew Plumbing that Nigel Mulgrew Plumbing also installed. I am dissatisfied with this company. I made numerous requests for Mr. Andrew Rowland (Nigel Mulgrew's General Manager) to itemize the labor, product, and/or other costs for the $1,312.06 leaking Toto toilet that his company sold to me and installed in my home. Mr. Rowland refused to provide me with an itemization of costs for the labor, the toilet, and/or any other unidentified costs. At their web site, Toto shows that the leaking toilet sold to me and installed by Nigel Mulgrew Plumbing has an MSRP of $383. Therefore, if you deduct $383 from the $1312.06 that Nigel Mulgrew Plumbing charged me for the toilet and installation, that leaves $929 to distribute between labor and any additional unidentified costs that Nigel Mulgrew Plumbing may have added to the price of the toilet and its installation. However, since this Nigel Mulgrew Plumbing refuses to itemize the cost of labor, the price of the toilet, and any other unidentified charges there is no way to determine how much they are charging for labor, the cost of the product and other possible unidentified charges. That being said, it took the Nigel Mulgrew Plumbing plumber less than 2 hours, closer to one hour to install the toilet. Therefore, by my calculation, if Nigel Mulgrew Plumbing charged me the MSRP (price) of $383 for the toilet, the hourly cost of labor is approximately $926 (minus any unidentified charges) divided by somewhere between 1 and 2 hours. If Nigel Mulgrew Plumbing increased the MSRP (price) of the $383 toilet by 50% to $574.50, the labor component is somewhere between $737.56 (minus any unidentified charges) divided by somewhere between 1 and 2 hours. For many reasons, it is problematic when a company refuses to itemize labor, product costs, and other miscellaneous costs for the purchase and installation of a product. I invite Andrew Rowland (Nigel Mulgrew's General Manager) to explain why Nigel Mulgrew Plumbing refuses to itemize labor, product, and miscellaneous costs for the leaking Toto toilet that it sold to me and how Mulgrew Plumbing's refusal to be transparent about labor, product and itemized costs helps a consumer (such as myself) make a fully informed decision about a product that he or she is purchasing from and having installed by Nigel Mulgrew Plumbing. Transparency is a cornerstone of consumer protection laws, designed to empower consumers in the decision-making process. When companies provide clear, itemized breakdowns of costs, customers can make informed comparisons and select products and services that best meet their needs and those of their families. So, why would a company refuse to provide an itemized accounting of the products and services it sells? In my opinion, Nigel Mulgrew Plumbing's lack of transparency raises serious questions about the fairness of Nigel Mulgrew Plumbing's pricing. Customers deserve clarity, not confusion and obfuscation, when spending their hard-earned money. 12/05/2024 update For the record, nobody at Nigel Mulgrew Plumbing, including Andrew Rowland, ever addressed their company's lack of pricing transparency. read more

Awesome all around. I was so stressed when I flushed my toilet and noticed a flood of water coming from the ceiling downstairs, the week before Xmas. I immediately turned off all the water to my whole place. I was thinking no running water and $$$$ to fix plumbing in the ceiling, right before the holidays, if I could even find anyone to come. Mulgrew fit me in, even though they indicated they were super busy. They stopped by the day I called to stop the bleeding, assessed that it was not as bad as I thought (an improperly seated toilet rather than a burst pipe), and turned the water back on, putting me at ease, and getting me back online. With 2 kids, this was critical. Joe even gave me tips on how I could prep the space, before they came back, to reduce the job price estimate, as I indicated I was on a budget. Joe and Francisco came back a a second time, before Xmas, to properly finish the job, and Installed a new toilet, that I'd purchased. They were fast, and efficient. They were also clean and thoughtful about keeping the space tidy, and not leaving a mess. The crew did not charge me for anything I didn't need. They brought in some of their best guys to make a final call on whether they needed to open up more ceiling, and decided against it, which saved me money and headache. The invoice even came in under the estimate. When does that ever happen? Xmas came a few days early for me, with 2 working toilets and running water :-). I love my new toilet, and piece of mind. This was the second time I used Mulgrew, they're my go-to for residential plumbing in Pacifica. read more

Called in a couple times to request a quote and service for a small commercial rotating gas oven. The job was to simply install a gas regulator (retails for $40-50), which just needs to be screwed and fastened between the oven and existing gas hose. Initially, it seemed no one had any understanding of what this was, and yet I was quoted just under $1,000 for this job for what should be a $200-300 max job. The job itself is incredibly simple and should take no more than 15 min with the correct tools. I'm just disgusted that this company would price gauge female owned businesses in this way. I wouldn't recommend. read more

Nigel Mulgrew has been great to work with. They promptly came out a few weeks ago when we had a bathtub faucet leak. When I called for a quote/help they sent a plumber the same day. We were happy with our repair and professionalism of Francisco but upon taking some baths/showers noticed that our hot water just wasn't as hot as we needed. So I called again to share that and once again Nigel Mulgrew sent a plumber the same day to repair. No upcharges, no complaints by management, just great customer service. They sent Joe today who has also been very professional and courteous. It wasn't quite the quick fix we both thought it would be but Joe figure ms it out and we now have the hot water we wanted for our baths. Serious 5 star customer service by this company!! Thanks read more

The Nigel Mulgrew Plumbing team are stellar! They are highly professional and very dependable in their repair abilities. They were very clear and knowledgeable throughout the process. I had to have the old galvanized pipes replaced under my house. Joe was helpful in diagnosing the issue and Joel and Ever were incredibly efficient and got the job done in much less than anticipated time, despite having to do the work under the house, which resulted in a decrease in the anticipated cost. Andrew in the office cheerfully guided me throughout the process. This team will be my go to plumbers from now on! Highly recommend! read more

Great service from Francisco! Great communication, explanation and a very fair price. Will call this firm again for plumbing needs in the future. read more

Nigel Mulgrew Plumbing is wonderful! I would highly recommend without hesitation. After a complete plumbing nightmare caused by another plumber. I reached out to Andrew and Nigel the owner and his team. They were very empathetic to our situation. Nigel and Andrew came over themselves right away and assessed the situation. Unfortunately they found even more damage under our floors caused by that same plumber. Was bad news but could have been even worse had they not discovered it. We then work with an engineer and had Andrew and his colleague Joel do inspections and the work for us after. Very good experience. Knowledgeable and trustworthy which is very rare in this area. Again would highly recommended. read more

These guys were Life-savers!!! Our tankless water heater started flashing an error code, and stopped heating up water. Although we've had it for about five years, we had never encountered this particular code, and couldn't reset the system. After googling many options and watching multiple YouTube videos, I still couldn't fix it. After being out of hot water for a few days, I had no option but to call a professional. Unfortunately, I called the wrong one! They dispatched a "technician" who showed up late, and immediately charged me $69 just for showing up at our house. The individual looked at the exterior of the heater, took a couple pictures of the serial code and model, and then presented me with three options: $1000 to "diagnose" the problem + any potential replacement parts. Another option was spending a few thousand more for a complete "service" job, and $6800 to replace it. And remember, he never even did the minimal testing to see if it just needed a simple reset. Needless to say, I thanked him for his time and told him I'd find an alternative. I contacted the manufacturer, who recommended Nigel Mulgrew Plumbing. I called them after hours, and Andrew called me back. That in itself was impressive! He told me they were fully booked for another 4 days, but would call me should there be any cancellations. He also shared several pointers on how to diagnose the machine (for free). This next morning I received a call from the office, and within 20 mins Joel and his helper were at my house. It was a completely different experience from the previous day's experience with "the other guys." Joel was quick to troubleshoot a handful of different things. He communicated my options very clearly, and was confident he knew what the issue might be. He serviced the machine (used air compressor, removed debris, checked fuses, measured gas intake, etc). He then called the manufacturer to confirm step-by-step process of clearing the codes that didn't go away even after a complete descale and servicing. He meticulously followed every instruction given over the phone with tech support, and soon the water heater was fully functional. (We discovered that the water heater locked itself up internally due to multiple power outages we had experienced in Pacifica... thus the error code) Joel was incredibly helpful and courteous! He clearly explained the process to me, and when it was all said and done, I didn't even have to pay him on the spot. Instead, I was emailed the bill the following day. My total bill was $387! This was significantly less than what the "other guys" wanted. Although I hope to not have to use a plumber very often, i at least know now where I'll go should I have to! I highly recommend their services! (Ironically, I discovered later that the "other guys" are located right next to these guys). Take it from me, Nigel Mulgrew Plumbing is the way to go! read more

I have worked with Nigel for 10 years now, and he and his team are great to work with, extremely responsive (including showing up on weekends last minute if we had a problem) and taking care of all our plumbing needs. I would highly recommend working with Nigel Mulgrew Plumbing--they are a high quality team that will make your life easier. A little sidenote: the people who work there have grown up with my son, and always ask about him--very kind and thoughtful. So his team has been around a long time--Elder, Joel, Francisco, Mervin and Andrew--great guys, very skilled, good people. read more

First hired them back in 2015, while doing a major renovation, and have called on them ever since for all our plumbing jobs, from big to small. They have replaced our kitchen faucet and repaired our sump pump, and pretty much every plumbing job in-between. They are always conscientious and clean - which is especially important during the pandemic. I'm really grateful that we've got a reliable plumber to call in the event of an emergency, or just to unclog a stubborn sink. read more

Very happy with recent service to replace some old washing machine connections. I'm very satisfied with the work and appreciate how promptly the company came out. Our plumber, Joe explained what would be required and cautioned me about the potential for more work if our old pipes presented problems. Fortunately, he was able to fix everything without any surprises, but I appreciate that he gave me a sense of potential (though unlikely) challenges. He also kindly informed me that he thought he smelled gas, investigated for a leak, and fortunately confirmed that he did not detect any issues. I would definitely recommend Nigel Mulgrew Plumbing! read more

Oh the woes of a clogged kitchen drain. Joe Pizziconi arrived right on time, actually a few minute's early. Joe explained each step he would take to solve the problem and gave an update at each step. The clog was way down there and he discovered that the kitchen and bath drains were in 2 separate outlets to the main sewer not one. And he was able to do this without opening walls. After much finagling and bigger and longer snakes the clog was cleared. great care was taken to make sure my floors and counters were kept clean and everything was put back together and spotless. Joe was professional and provided options along the way to solving the problem. read more

Joe came out and gave me a reasonable price for the job. The cities water valve did not shut the water off completely which caused the house main supply valve replacement job to be more difficult than anticipated. Regardless, Joe was able to repair everything even though it was more difficult and took longer than anticipated. it was well after dark when he left. I very appreciate him completing the job. read more

I can't say enough how wonderful the Mulgrew crew of plumbers is!!! From Elder coming the day after a major holiday to fix my leaking kitchen sink/dish washer/disposal to Joe snaking our bathroom sinks - these plumbers are thoughtful, conscientious people who know what they're doing. We've been very happy with their years of service and although no one wants to be calling a plumber, if you need their services I wouldn't hesitate to call them. read more

We had a big plumbing challenge with a flood that Nigel and the team helped me solve quickly. I was impressed with the office staff and how friendly and knowledgeable they were through out the project. We were dealing with some issues with our city's public works department and the sewer lateral. Nigel's team walked us through the process to get things fixed and resolved so we didn't have to deal with unnecessary charges. I have confidence in their work and trust their recommendations. Will definitely use them again. read more

We've have Nigel Mulgrew Plumbing come out to Redwood City twice now -- one urgent replacement of our sewage line and one non-urgent leak detection situation. In both cases, scheduling was easy and the team was quick and professional. In the latter visit, they worked hard to solve our leak and suggested a tiling service to help fix the issue. read more

You can Count on personal service with an excellent result from Nigel Mulgrew plumbing. They fix my 18 year old toilet and restored it to its original condition. Parts that were discontinued were replaced with better ones. Nigel went on the Internet and found what was needed for this unusual job. I am so pleased with the gentleman who came and worked on my house. There were other things that needed to be attended to, the wall valve needed to be replaced and it's so easy to use now it was leaking before and now it's dry. The turn off valve to the outside of the house was not functioning properly and they replace that valve and put a new hose attachment for the garden. They are reliable, on time and I received excellent service and fair prices. I now refer to Nigel as "my plumber". read more

I highly recommend Nigel Mulgrew Plumbing and they were an absolute pleasure to work with. We hired them to fix three leaking sinks which had been "maintained" by the previous owner of our home who opted for flimsy parts and band-aid solutions. The parts beneath the sinks were in disrepair and needed to be fully replaced. The men who completed the work were extremely friendly and totally respectful of our home. They spent time to educate us on the issues we were experiencing and why the repairs would keep us issue-free for the distant future. It was clear to me that their goal was to be preventative, not reactionary, which is comforting given the immense damage and cost that plumbing issues can cause. Give them a call if you value high quality work and peace of mind. read more

Found these guys thru a referral, these guys came out to camera and locate our main sewer line, they were on time, on price, and on target. Our Architect used their measuring to do his engineered drawings. Everything went well. read more

I called Nigel Mulgrew Plumbing to see if they could fix my toilet, which is a tricky, wall mounted European model. In fact, another plumber who had tried to fix it ended up breaking the lid trying to reinstall it. I spoke with Andrew who was very professional, incredibly responsive and was able to have two master plumbers come out right away. They were friendly and helpful showing me what the problem was. Most importantly, they were exceedingly competent. They fixed the problem well and quickly! Everyone I encountered at Nigel Mulgrew was a joy to work with and I will definitely will be calling them again for plumbing problems in the future. I highly recommend them. read more

The service was timely, the communications were excellent, and we couldn't be happier. Nigel is a diamond in the rough. The team is absolutely top notch and is our go-to partner for any of our plumbing needs. read more

Nigel and Elder have been our go-to plumbers for over 16 years. Everything from a complete ground-up home remodel with all new plumbing installed in 8 rooms, to your standard kitchen sink clog, they always come through for us. Completely customer-service focused business, and they never let you down. Elder came over on Thanksgiving to de-clog our sink before 18 guests arrived. What more can you say...very stressful situation solved without hesitation, on a day that the company is closed! Thanks you guys. You're awesome. read more

I should start by saying above all, this is a wonderful plumbing company who's service, and customer service in general, is some of the best I've ever had the pleasure of experiencing. Late last year, we had some numerous things around the house that needed fixing, and/or replacement entirely. After initial visits and service, there were a total of three occasions they needed to come back out. Not once did they ever hesitate to promptly return and hear out our concerns. That's so refreshing and rare, especially in times like today! They replaced both toilet pumps, a shower valve that became a nuisance before, and our main line gas valve. All of which were more than reasonably priced, and done so with care and great work. We truly can't thank Nigel, Andrew, and Collie enough for their great work and for being more than thorough and accommodating with our issues! We will always use them and their services going forward if or when it's needed! Thanks again guys and keep up the great work.! read more

We added a 1/2 bath in a former hall closet of our old Victorian apartment. It was not the easiest job, but these guys built the bathroom to last, with minimal disruption to my neighbors. Mervin is a really skilled builder, professional, clean, and quick. Nigel is also a pleasure to deal with. Very fair in pricing. I will use them for all plumbing construction in the future. No need to ever get quotes from other people. read more

I had some questions about tankless water heater, and Andrew on the phone was very savvy and helpful. Prompt and great customer service; definitely trustworthy and recommended. read more

Had an issue with my Noriz hot water heater. The tech, Joel, arrived on time, was very professional, and we discussed our options. I will be calling them in the future. read more

I was looking for a plumber to replace bathroom sinks. In reviewing the YELP reviews, I happen to come across some excellent reviews on Nigel Mulgrew Plumbing Services. I called to make an appointment. Nigel came out to inspect my job. He was very nice, professional and honest. After the inspection, Nigel was concerned that my granite countertop could crack after the bathroom sinks were removed. He wanted me to be aware that it could happen but said his workman could possibly do it but he prefer having his friend (Kevin Burke's Tile) who is skilled in that area remove the sinks. Having it done correctly there would be less of a chance for it to crack. I was very thankful that Nigel went over everything with me so I would not have unrealistic expectations. He said when the sinks are installed he would send over his workman to hook up the sink plumbing. I had no idea what the process would be until he explained it to me. A few days later after my bathroom sinks were installed (they look beautiful by the way) Nigel sent over Joel and Pablo to hook up the plumbing. The guys were professional, very polite, they even took their shoes off and laid a special floor covering over my bathroom floor to keep it clean. Wow! I was amazed. What a fantastic job they did. The plumbing went well, they also tightened my faucetes and checked everything thoroughly so there were no leaks. Everything worked like a charm. I was so impressed with the excellent customer service that I received. Nigel and his workman are the best! The service was beyond my expectations. I am very happy customer. Thanks Nigel! read more

My company, Peters Design-Build, used Nigel Mulgrew Plumbing for the first time last summer on a gut renovation and addition. We were extremely impressed with the professionalism of the crew. The quality and attention to detail of their work is some of the best I have seen. They were attentive, responsive, and easy to work with. They came out a couple of times toward the end of our project to make sure all the details were just right and when they were done, everything was flawless. Mulgrew's prices are very fair, given the high caliber of the work and the ease of working with them. Our clients are also super happy with the work. For high quality work and attention to detail, Mulgrew Plumbing is the way to go. read more

We recently had plumbing work done on our bathroom and from the start Nigel was accommodating. A true gem for the Bay Area. He has integrity and his knowledge is wonderful. His team also deserves praise. They fixed the problem efficiently and professionally. And his office guys are very friendly with wonderful customer service. I would highly recommend Nigel for any plumbing needs. 5 Star Experience! read more

We've used Nigel Mulgrew plumbing several times over the years, and recently used them again. We had a faulty installation from a bath retrofit company which led to a leak. We called Nigel Mulgrew to fix it. They found and fixed all the problems, including writing up a full report with pictures and videos for us to submit to the bath retrofit company for reimbursement (which they did.) These guys are very knowledgeable, honest, and show up right on time. They were very conscientious and respectful of our home, cleaned up and kept us in the loop as they came across issues with the installation. They are my go-to plumber and will continue to be. I highly recommend! read more

I recently needed a new faucet installed and called Nigel Mulgrew Plumbing. We set up an appointment, they showed up on time wearing masks and protection on their shoes. After assessing the job, they went to work and effectively and efficiently removed the old faucet and installed the new one. The plumbers were friendly and met all of our needs. After using the faucet far a couple days, it was apparent it was not working correctly, very weak flow, hardly enough to wash dishes. After calling retailer and manufacturer for help, and getting very little satisfaction, we called Nigel Mulgrew back and explained the situation. They agreed to come back and take a look. They identified the problems, water restrictor in the faucet and faulty shut off valves, took care of both issues in a very timely manner. It was a pleasure working with them, everyone we dealt with was very courteous and friendly, and interested in getting the job done to our satisfaction. Thanks read more

I found this experience very pleasant from beginning to end. I called to book a job, and was given a scheduled time for the same day. Thirty minutes later I had to call to cancel, no problem, Andrew on the phone was very polite. When I called back, again, Andrew again politely fit me into schedule. Plumber arrived and looked at the job, discussed the problems and explain the work he would do. He was very professional, attentive and easy to work with. Before leaving he check all the water systems to make sure there were no leaks. I would do business with this company again if I ever need a plumber. read more

I requested an estimate from Nigel Mulgrew Plumbing for a common plumbing project. When I received their response I was stunned. Their estimate was 3.7 times higher than the bid I received from another plumber. Based on this outrageous estimate I did not, and would never employ them. Shop around. read more

Excellent communication. Professional. Reliable. Polite. Clean. Reasonable rates. Very accommodating. I've used them before, I'll use them again. A 5-star local business. read more

Nigel and his crew of Mervin and Julio did an EXCELLENT job installing the rough plumbing for our new half bath. They were on time, curtious, and extremely professional. Nigel was one of three plumbing contractors we recieved quotes from, and although not the lowest, he was competitive with the other two (within a few hundred dollars), with the caveat that final bill might be lowered depending upon the difficulty of the project. He also assured us that the price would NOT increase. When we received the final bill, we were shocked that it was 27% lower than the initial quote! I would recommend Nigel and his gang to anyone that wants to renovate their bathroom, kitchen, utility room, etc. He was a delight to work with and will be our first call if we decide to renovate our main bathroom. read more

Nigel Mulgrew Plumbing, Inc. is an excellent plumbing service for all in San Francisco and on the Peninsula. I called the company after I experienced a problem with my water heater NORITZ. Within an hour they had a plumber - Joel come and fix the problem. Joel was very professional, assessed the problem right away, and solved it much quicker than I expected. Also, he provided me with the direct contact information of his boss - Andrew, just in case I have some other plumbing problems and cannot reach Joel immediately. I had to call the company 2 weeks after they fixed the water heater problem. Andrew came right away. He fixed another lumbing problem at my house, was supportive, informative and just overall a great resource. Andrew is a "breath of fresh air". I will definitely use Nigel Mulgrew Plumbing again if we need to. Excellent work, much appreciated, highly recommended service and plumbing service. read more

It's nearly impossible to get service contractors to show up in our town. Even if they show up, they often don't return to actually complete the work. So, when I needed to replace a few toilets and install a whole house water filter, I was anxious about finding anyone to do the job. I was referred to Nigel by a friend and I have to say, I was very impressed. He showed up on time, made a quick survey of the job and provided an estimate the same day. 2 days later the first job was complete and all of the work perfect. They just finished installing the whole house water filter and again, everything went very smoothly and the work is top notch. I would recommend Nigel to anyone without reservation. read more