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    Five Star Plumbing & Rooter

    4.9 (94 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Five Star Plumbing & Rooter

    Bathtub installation

    Bathtub repair

    Drain installation

    26 More Services

    Drain repair

    Faucet installation

    Faucet repair

    Garbage disposal installation

    Garbage disposal repair

    Gas line installation

    Gas line repair

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Shower installation

    Shower repair

    Sink installation

    Sink repair

    Sump pump installation

    Sump pump repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

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    This is the final product of them putting the drywall back up
    Katie M.

    This contractor abandoned the job site after getting paid, leaving our apartment uninhabitable (no working heat). I say abandoned with full intention of the word - they literally left equipment here and never came back to finish the job. This company was hired to fix a gas leak in our apartment (3 unit house). They worked on the gas leak and found all units were affected - and took three weeks to run new lines to all units. When installing new gas lines they ran one across the ceiling of our room. They failed to seal the hole where the gas line runs up through the ceiling - meaning I can physically see into my upstairs neighbors apartment. The last time they were at the job site I showed them, they snapped a picture, and never returned. This was around week 3 time frame (21ish of 37 days) Overall the work they did for the gas lines passed inspection. However the repair job they did after inspection was pretty terrible. See images of mismatched drywall work, paint, etc. They also took zero precautions in protecting our belongings in the apartment while we were displaced. We came back to find they did not do any basic protective things- like put down any drop cloths on the floor, didn't cover our furniture with plastic, etc and everything was covered in a pretty big layer of drywall dust. The couch they didn't cover was literally brand new purchased 4 days earlier. No drop cloths also meant when they spilled chemicals it stained the hardwood floors permanently. After the gas lines were done we discovered the (gas) furnace to our unit was not working. Repeated calls to them suggested they were hunting for a fix but after no responses that made sense (our landlord said he asked them to buy a new furnace, they said they weren't ordering a new furnace but were looking for a legacy part. Lots of back and forth). We continued to have no heat for multiple weeks until finally, we hired a new plumber who replaced our heater (which they did same day). Overall we were made homeless for 37 days for the gas leak and heat issue, and only after finding a new plumber to fix the heat were we able to move in. It was extremely stressful and we made multiple calls to our landlord and five star directly - and had been given the run around a lot.

    Sheet rock hole .

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    1 month ago

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    3 months ago

    Great rooter and customer service, friendly, fast and reliable. Our technician did a great job

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    3 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    4 years ago

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    4 years ago

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    2 years ago

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    Claudia V.

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    2 years ago

    Showed within the time slot. Understood the problem. Fixed the problem. Very professional. If there were 10 stars they'd get it!

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    4 years ago

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    Claudia V.

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    4 years ago

    Customer Service was awesome! Saul and his team know what they're doing, very knowledgeable.

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    3 years ago

    Absolutely excellent service. Quick scheduling and Javier was awesome! Really gave me peace of mind!

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    Page 1 of 3

    Ask the Community - Five Star Plumbing & Rooter

    Review Highlights - Five Star Plumbing & Rooter

    Saul was very responsive, on time, Fernando the tech was very knowledgeable with a qui turnaround, reasonably priced.

    Mentioned in 37 reviews

    Read more highlights

    Excalibur Water Heaters

    Excalibur Water Heaters

    5.0
    (512 reviews)

    Had a fantastic experience working with Excalibur. The pilot light on our water heater went out at…read more9pm and was showing no signs of recovery. Paul responded to our request almost instantly, was at our home at 9am, and we had a functioning water heater with a new pilot assembly by 9:20am. Paul also noticed the exhaust vent wasn't correctly installed by the previous company and fixed it free of charge, which has brought our gas bill down by over 20%! Their service was priced competitively and communication was excellent throughout the process. Most importantly, they truly care. They took what could have been a nerve-wracking process and made it feel effortless.

    I had my water heater break. I had a local plumber come out and he gave me a very high quote and…read moresaid he couldn't just swap out the one I had with a replacement but had to do a major change. I called Excalibur and they said this wasn't true. They could install a similar model of tankless water heater to the one I had. Their quote was almost $2000 less than the other plumber. I since had an HVAC company come out for something else and mentioned I had to change the heater recently. I told him what I paid and he said that was honestly a good price. Excalibur seemed honest and helpful and they were able to come out first thing the next morning and get my heater replaced. They did a good job and the new unit looks better installed than the original. They also gave me advice on how to maintain it and what maintenance I could do myself to descale it etc so it doesn't break again. Overall happy either way the service even though overall it was expensive it was still less than other quotes I got.

    Citywide Plumbing

    Citywide Plumbing

    4.8
    (198 reviews)

    We can't say enough good things about Johnny from Citywide Plumbing. He handled our whole home…read morerepiping project, and from start to finish he was honest, flexible, trustworthy, and incredibly communicative. Johnny truly treats your home as if it were his own, which gave us so much peace of mind throughout a major project. He seamlessly coordinated a roof drain replacement with our roofer, making the entire process feel effortless on our end. We always knew we were in good hands. Johnny is easy to get in contact with, follows up consistently, and never leaves questions unanswered, his follow through is impeccable. On top of all that, he's just a genuinely kind, professional person and a pleasure to work with. We're so thankful for Johnny and wouldn't hesitate to recommend him to anyone. If you're considering Citywide Plumbing, you'll be lucky to have Johnny on your project.

    Johnny from Citywide Plumbing did an excellent job connecting our new refrigerator to the water…read moreline. The installation was a little challenging because the water source was in the garage below the kitchen, but he carefully planned the route, completed the work professionally, and left everything neat and clean. He was knowledgeable, courteous, and took the time to explain what he was doing and answer my questions. The refrigerator water dispenser and ice maker are working perfectly, and the finished installation looks great. I appreciate the quality workmanship and would definitely recommend Johnny and Citywide Plumbing to anyone needing plumbing services.

    Water Heaters Only

    Water Heaters Only

    4.7
    (784 reviews)

    Hired Water Heaters Only to replace a water heater in Hayward. Often the truest test of a quality…read morebusiness is how they perform when things do not go well. In my case, I have quite a story of having to go five days without hot water because the unit I received was defective. The day after the install we found the tank had shut down. After a reset and restart done over the phone with the installer assisting, the unit failed again, a short time later. The next day which was a Saturday, another technician came out to swap out a heat sensor which appeared to be the problem. While changing out the part, the tech noticed that insulation near the assembly had burned, and ash was present. He vacuumed it out and restarted the unit. It made a horrible noise, and he spent a half an hour on the phone with the manufacturer tech support trying to diagnose the problem. The noise eventually went away and he finished the repair. Unfortunately the machine shut down again after we got one warm shower. I called on Sunday, and explained that I was no longer comfortable with the unit being in our house and I wanted a replacement, of a different maker. Without hesitation they agreed, and Monday morning, after acquiring a, more expensive model of a different make from a supplier, we got a replacement installed, at no additional cost. These problems are rare, and not the fault of the installer. I could not have asked for a more timely and considerate treatment as a valued customer of this business.

    Water Heaters Only has installed Two 40 gallon hot water heaters for us over the last 15 years…read more They have been consistently professional, competitively priced, and very reliable. We highly recommend them and feel that we have received good value for our money. The heaters have performed well and have exceeded our expectations. We would not use any other company to service or install water heaters.

    Five Star Plumbing & Rooter - plumbing - Updated June 2026

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