We had a leaking bathroom tub faucet. During the course of working on this we discovered the main water shut-off valve also needed to be replaced in order to complete the work. This necessitated the city coming out to shut off the water, and while we waited for that the plumber went on another call. When he had the parts and the city had come by, the plumber completed the job quickly - he was very pleasant and efficient. The problem was the outrageous amount we were charged for this work - $1,420. We felt we had no choice but to have the work done because we were having trouble finding other plumbers to do the work. I had to ask the company for a receipt, and wanted to know the parts and labor totals. They did not provide that and I have already let the company know I would wait to write this review if they wanted to provide a breakdown. I received no reply. We feel that this was an outrageous charge and for no more that two hours of labor and parts that seem to be inexpensive when looking on the internet. read more

We've now had three wonderful experiences with Norblom. They're reasonable, friendly, articulate, show up when they say they will and they do great work. This last time, we had both toilets fixed. One of them we didn't even know needed maintenance, so it was really nice that he checked and replaced a few inexpensive parts. It flushes much easier now as it was too stiff for our three year old to flush previously. She had to leave her tiny turds in there for one of us to find and flush, so this was truly a gift. The toilet in the main bathroom started running again about a week after it was fixed so we called back. They warrantee their work for 30 days so they sent someone out and he figured out that the water level was too high, installed another new flapper and just did a thorough job all-around. He let me know that if this toilet acts up again, they'll have to charge, which I totally understand, but more than that, he communicated this fact to me clearly and directly. Communication is key! We tried to tip one of the guys and he walked out the door as fast as he could saying "You guys use that money to buy much-deserved beer." (we have three small children, same as him, so he "gets it.") SUCH nice folks, from Amy on the phone to the plumbers in the field. You won't regret going with Norblom. Do it. Do it now. read more

We returned from a lengthy vacation to find that our water pipes were frozen. Tried to thaw ourselves, but it ultimately needed service. After looking here on Yelp, we called Norblom for help. Zach came out and inspected the pipes, identified the frozen part, and helped us thaw it within 30 minutes. Efficient and effective, and only charged for the service call. Later that day, we discovered a clog near our laundry drain. Another call to Zach, and the next day he returned to snake it out within 20 minutes. No fuss, and the cost was reasonable. We've had rough experiences with other plumbers and HVAC specialists. Not with Norblom. Highly recommended. read more

This review is written by Ruth's MOM, who lives in Minnetonka, Mn. I use my daughter's YELP account. I called Norblom around noon and the guy (Kris) was there within an hour! I had water leaking out of the wall of my house. Kris was polite, efficient and a nice guy. He found the problem (which was a pipe leaking IN THE WALL) right away and had it fixed in no time. I think plumbers all charge the same amount, so this wasn't a "deal", but the service was excellent, the plumber knowledgable and decent (ie, I didn't feel like my personal safety was in jeopardy, being home alone with him). I'd for sure call Norblom again. read more

Called Norblum yesterday afternoon to have them come out and look at my upstairs tub drain that wasn't working - drained as if through a pinhole. They were able to schedule me for the following day at 2 pm. They provided text and phone call reminders which were great. Today they were great about contacting me with updates on their arrival. Arrived at 2:40 pm and he came right in and took a look. My biggest fear was a previous quote I got for $900+ to fix from a different company. However, Norblum was able to review the situation and estimate it would take him less than an hour to fix. All told it would be around $250. He was done in 45 min and was still able to fill the tub up to make sure there weren't any leaks. And it all came in at their time estimate. I couldn't believe it! Now our tub drains normally AND it was a fraction of a previous quote. Norblum will be my sole plumber provider from now on! read more

These guys are awesome, I've had them out twice for some plumbing work in my kitchen, both times they turned up on time, got the work done quickly and to a very high quality. Definitely my first call for any plumbing work read more

Had a very good experience w this company yesterday. They came the same day, did a small project, gave us an estimate for a big project, and came in much lower than the first bid we got. They are not the cheapest in town, but licensed, bonded, union, and Jim the plumber who came was patient and pleasant w my old parents. We will definitely use them again. read more

Great experience from the first phone call. On time, courteous and professional, quick, clean, and did quality work. I will definitely work with them again. Work performed: Remove old leaking valves and cap lines at start of kitchen demolition. Installed new sink, faucet and air gap, and hook up dishwasher.Replace broken garden hose spigot. read more

I was quoted 1,100 for a 6hr vanity rough in and water softener install. I agreed to have just the vanity hooked up and the softener would wait for another day. The plumber arrived on time but didn't introduce himself and really seemed rather unhappy about doing his job. I cringed every time he dropped his sawsall and tools on my brand new tile. Thankfully I put cardboard down to protect it. The walls were all open and pipes were easily accessible but he ended up taking 5 hrs to add a sewer line, a vent and 1 set of water lines and left a big mess for me to clean up. I was charged $1,280 for the job (900 for labor and 400 for parts). Nowhere near the time or cost I was quoted. I called Steve who gave me the quote and he denied ever quoting me the $1,100. I asked if he thought I just made up the figure in my head and he seemed to agree...basically calling me a liar. He claimed to be right in the ballpark, however, I still have a water softener to install. I don't mind paying the money I am quoted, but their estimate was way off. I asked if there was a way to meet in middle ground to earn me as a repeat customer by finishing the softener job at a lesser rate to satisfy the quote but he refused. Apparently, they just want your money and don't care if you use them again. Sincerely, 1st and last time customer read more

I found Norblom via Angie's List when we were looking to have a new gas dryer installed in our home. I was blown away by the customer service that we received both pre-appointment and during. The woman on the phone was extremely professional in providing an estimate and an overview of the installation process. After calling a few other places, I ultimately decided to move forward with Norblom because they had great customer service and competitive rates. The best part was they had availability the next day! Chris the technician barely beat me to my house after calling to let me know he was only a few minutes away. Although I was flustered that I was late, he was extremely understanding and friendly. He didn't even charge me for the few minutes that he waited! The installation was a bit more complicated than anticipated (aren't they always?). We knew we needed to replace the old gas hookup as it was no longer compliant, but we also needed to run new duct work to the outside. Chris also explained that the hoses Best Buy provided for hookup are not even legal to use in the state. He provided a new gas hose as well as water hoses for our new washer. He rerouted the dryer vent up towards the ceiling rather than running it on the floor (which was annoying to clean around) and insulated the whole thing really well. He even hooked up the steam function between the washer and dryer and the drainage hose to our dump sink. It was all very thoughtful! Although we ended up paying more than anticipated based on the complexity of the job and new materials required, we feel confident that Chris did a fantastic job and our dryer has been setup safely and correctly. Thanks, Norblom! read more

It was time for us to order a new dryer...the one that came with our house was over 30 years old and could be heard all over the house. Since we had to buy a gas dryer, the hook up was going to be more extensive. We were put off by the price Home Depot was quoting...over $300 with parts being extra, etc. We figured we could find this service for cheaper and liked the idea of supporting a local company, so my husband decided to do some plumber research and found Norblom. They were very helpful over the phone and they were here on a Monday morning after calling for the service on a Saturday. The plumber who came was quick and helpful and explained everything thoroughly. To top it off? It was just a little over $200! We will definitely use them again for our plumbing needs (though hopefully not anytime soon...) read more

We had Norblom replace two toilets and a garbage disposal and were very happy with everything they did from giving us an accurate estimate and efficiently scheduling the job to doing the work right the first time and answering all of our questions along the way. Ask for Chris, he really knows what he's doing and is good at explaining anything you need explained. read more

Worst experience I've ever had with a plumber. They charged $475+ to give me an estimate. When I called Mike the general manager all he wanted was to talk about it from his company's perspective. Hilarious. read more

Prompt and friendly service, rapid response time, solved my issues without any nonsense. Great work.

They answered the phone promptly and were available at my earliest convenience--already better than other plumbers I've tried! Jim came out to my house to fix the problem. He was friendly and professional, and provided great value--he pointed out another issue I hadn't noticed and was able to fix it (and not in a drumming-up-business sort of way). He was honest and his price was fair. I would not hesitate to call him again--although I hope I don't have to! read more

The work done was fine - however, the permits that needed to be pulled were supposed to be pulled over a month ago (this is important because we need for a city fire code inspection). We we had to follow up multiple times with the office person to receive confirmation the correct permits had been pulled (which they had NOT been - she promised to look into right away, but she had to call me back a couple hours later because she lost the address for our property... so I guess we have different definitions of "right away"). I don't mind paying for work that's done well, but if I have to take time out of my work day to take multiple calls to ensure they're doing the work we've paid them to do, I'm not going to be too happy. read more

I had them out to replace a sink and the plumber did a fantastic job. He worked very efficiently and did the job well under what another place had quoted me. I am very happy with the finished product. read more

Curt just finished fixing a leak in my upstairs tub drain. Very pleased with the service call all around. Highly recommended. read more

Paul completed the sink project on time and no leaks Plan to use them again

Called for service to repair leaking toilet shutoff and they came next business day. They kept me informed of ETA, and Jake was very prompt, professional and helpful. He gave suggestions on repairs to a couple of other minor issues I asked him to look at while he was here. I'll call them for all of my future plumbing needs! Very reasonable pricing. read more

We've had two jobs done by Norblom. Two different plumbers. Both were friendly, professional, fast, and the jobs were well done. Today's job was about $250 for a job I was quoted 800 for 5 years ago by another plumber. They are a time + materials shop, so they can give a general estimate over the phone...no extra trip charge and $800 charges for something that took an hour. I won't go anywhere else now. read more

Their service and speed was great. I was impressed with their communication before and during the repairs. I'd definitely recommend them and call them back for other projects I have. read more

These guys were great! Jim came to my house - quick to respond, friendly, reasonably priced and did a great job on the projects. I couldn't be more pleased! :) Thanks! read more

Called about a leak in my 43 Year old water heater at about 10:00 am and discussed my replacement choices and needs also discussed potential additional work to bring the install up to code. Person on the phone was very helpful and quoted pricing for the different possibilities and gave me a two hour window between 11:00 am and 1:00 pm. Mike arrived promptly and set out to work and completed the install by 1:15 pm allowing me to get on with my day. He worked cleanly and efficiently and I would recommend Norblom highly for your plumbing needs. read more

I left a previous review saying that they never showed up, which is true. The next day, they returned my voicemail and the secretary said it was her fault - she had a personal emergency and she got distracted. Not great for me but at least it wasn't a bad leak. Stuff happens, and they came the next day. The plumbing job was good, fast, professional. I've used Norblom plumbing on other occasions as well and they've always been good. The one hiccup seems to be just a one-time mistake. The people at the company are honest and do a good job. read more

We live in an old house, and our basement drain backed up on Saturday morning. I called Norblom and left a voicemail. They called back within an hour, offering to send someone right away or arrange an appointment on Monday for less cost. Monday was fine because the drain was working but very slowly so with careful water use we could wait. They came right on time Monday morning and had the roots cleared promptly. Great service! read more

I needed two washing machine faucets to be replaced in my unit of a condo building. Norblom happily provided license info and certificate of insurance required for condo association. Andrew, the plumber, was professional, arrived on time and got the job done quickly. They accepted credit card payment on the spot. Very satisfied with the service, and will use Norblom again! read more

Really positive experience. Contacted Norblom based on Yelp reviews. I needed water heater installation in a crunch and it was done the same day. Dept store seller was unable to contract install as planned and Norblom picked up the heater and Curt installed it in the estimated time at a competitive cost on the same day. read more

We had started work on our basement bathroom and the city rescinded our permit due to duplex (I am done with Mspl) and Steve was gracious enough to pick up where we left off at a very reasonable quote. Neal the plumber is the best! Neal make sure we understand what he is doing and how and why.. he is also friendly and just a great guy to work with and accommodated our time and request on additional work done. Customer service could be better as we had to call for follow up verse them calling us. I would definitely use them again and would highly recommend them for any work. read more

I would use them again. They were able to give me a rough quote over the phone which helped a lot and came in just slightly above the estimate, which was acceptable. They replaced the main valve that were original to the house. The guy did a great job and was friendly. read more

We had a shower faucet installed and a sump pump pipe drain drilled through our siding. Andrew and Phil did excellent work on both jobs! They arrived within the time frame and had both jobs completed on time. They explained the details of the products they were installing and went over warranties and gave details on how to check and observe the installs in the future. Great work, upfront pricing and priced accordingly!!! read more

By far the best plumbing service around. I had a small flood in my house and Jim was at my house and had it fixed within an hour and a half. Jim was a great guy and very professional. Id never use a different company. read more

I picked Norblom based off of all the good reviews here and I have to agree with everyone! I just moved into my house a few months ago and my mom noticed water spots on the ceiling of the basement bathroom when she was visiting. I called yesterday and they were able to come out today. The plumber showed up at the beginning of the two hour window, found the leak, taught me how to fix it, showed me where the whole house water shut off was, and helped me find my outdoor shut off. I will definitely call again if I need a plumber. read more

Competitor inspected 2 pin hole leaks in copper water pipes in the furnace room and quoted $900 to $1150 to repair Norblom did the job in 75 minutes and only charged $265. Very satisfied! read more

We have had Norblom out a few times and it depends on who comes out. If you find a good plumber maybe you can request them specifically? The office person/scheduler is always really polite. read more

If you "request a quote" I think you would get a quote in 30 minutes as it states. I requested a quote yesterday at 2:45. I still do not have a quote. read more

I had an emergency - leaking toilet - and the first two plumbers I tried - first one never returned my call, second was booked out 3 days, so I checked yelp and picked Norblom. And this is why I love Yelp! I found a great plumbing company with minimal effort. I added in a bunch of work I have needed doing for ages, but could live with ( dripping taps etc. ) ( Here's a tip - at $3 a minute, know what you need to say, and talk fast! I would guess I spent $45 talking to the guy! ) Anyway, Andrew turned up early ( after getting a phone call to make sure it was OK ) clearly explained the work based on my request. Did a bang-up job and left me a happy customer. I will definitely be using Norblum's for my future plumbing needs. read more

Came out quickly with a positive attitude. Easily diagnosed the problem. Unable to fix it today, but I have an appointment for them to come back out soon. Very happy to have someone pleasant here within an hour when other plumbers I called were cranky and couldn't come until tomorrow. read more

Great service and reasonably priced. I had trouble with a laundry tub and the floor drain. Zach also checked the main drain. I will call them again. read more

Super fast, very friendly, reasonably priced. We had a clogged sink that was beyond my ability to snake and repair myself, and contacted Norblom at about 9:30 pm when I gave up. They had staff out by noon the next day who were able to address the problem without much fuss. read more