I came in on a mission: Find tuxedo for the wedding, stat! Go, go, go! After sending him to Brooks Brothers and Saks with his mom to do some initial recon, he came back and said that the tuxes at Saks were super tight and that Brooks Brothers was the place for it. Ok, so I go to BB with him (where everyone else in the dressing room is also trying on tuxedos + suits for wedding wear?!), and the tuxes were terrible. Seams out of line, seams puckering, and way too big around the hips. Men are not shaped like hourglasses, people! So I said, ok, we have to go to Costco and get food for the week, so you have to come and carry everything. On the way -- brainstorm! There's a Nordstrom Rack in that plaza, but Costco is closing so we have only 15 minutes max for Nordstrom Rack. We buzz in, find the sales associate, and ask: " Do you have tuxedos?" "Yes, what size?" "40R (the most common size known to man!)" "I have a beautiful 3 piece Hugo Boss" "Perfect, go try it on" -- in and out of the dressing room and through the sales register in 10 minutes. Wham, bam! Oh, and it was 1/2 off, super fine weave, lightweight, and cut really well (V-shaped jacket no floppy hips, no vent, and the vest fell in line with the jacket). And less than 1/3 of the price of the crappy BB handmade tux. read more

So, I've never really been a Nordstrom fan. I always thought it was for the wealthier, snobbier folks. I would typically walk through, balk at the prices for 3/4 of the store, and on rare occasion buy something. Granted, it is more expensive than other good department stores and they hardly have sales, but I think I'm now a *secret* (shhh...) fan of Nordstrom. Maybe it's that I've matured, grown up, can afford more of what they sell... or maybe it's just the great help they provide. The customer service is outstanding and really treat you like a worthy customer. From now on, when I walk into a Nordstrom, I may have a different attitude about the store. read more

There's a reason why, when I was 5, my Dad took me to KMart and I cried, saying get me out of here, I want to go to Nordstrom. While I was broke for the past couple years, I had kind of forgotten those reasons. My friend and I went shopping here yesterday for work clothes. We both recently changed job situations - she got a promotion, and I got a new job, so a few new, nice pieces were in order. From the very start the sales ladies were AMAZING. Molly was looking at a suit, and the lady took her over to the sale rack to show her the same suit, in a different color, that had been marked WAY down. JACKPOT. When I went to try some things on, the lady in the dressing room helped me zip up, gave me her opinion, and when I tried on a skirt said hold on, I think this one would look even better (of course she was right). We both left with solid purchases that we felt good about making. The shoe section... both of our first love. It was a little crazy, but once the guy helped me, he was with me, and allowed me to take my time. Can't ask for better. Pentagon City can be hit or miss sometimes, and the tendency of school groups to unload here can be a huge turnoff. But Nordstrom is always the same, far away from the food court and (big bonus) always has clean bathrooms. Now that I can afford to shop here again, I plan on doing so! read more

I love Nordstrom. I especially love their online shopping experience. But this location needs work. Upon entrance, you will be immediately hounded by 10+ associates asking if you need help. You will have to restrain yourself and not yell out "no I don't need any effing help!" by the 10th request. It's truly oppressive. They could solve this problem by dividing sections of the store into zones that are managed by specific associates only. Nordstrom is known for its exemplary service, but there is nothing pleasant about being stalked in the name of commission. Also, the merchandise is lacking. Don't even try to navigate the sale racks and displays. TJ Maxx's racks are more organized that this Nordstrom's. And if you aren't one for sales and are looking for quality, full-priced items, you might still be disappointed. Both their women's and men's sections are small. Go at your own risk, or trek to the (much better) one in Tysons; I'll stick to the website. read more

I recently purchased a pair of earrings for my wife's birthday from the fine jewelry department via a wonderful sales associate by the name of Blair F. When I called the store, I was slightly panicked as the earrings had suddenly become unavailable online, and this was a last ditched effort. Blair sympathized with my situation, and quickly located the item. She helped complete the transaction, and even asked if I needed a gift receipt, since she was aware that it's a gift. This all occurred on a Thursday morning, and just as a standard, Nordstrom provided free 2 day shipping, however she had enough foresight to revise to overnight shipping, so I'd be able to have the product before the weekend. Blair, thank you for the great customer service, as a token of my appreciation, here is my big fat thank you. Blair's supervisor (if she has one), Blair doesn't want the employee of the month certificate, preferred parking spot, or an additional 15 min break, what she deserves is Mo Money! By the way, my wife loved the earrings. read more

Great selection in Salon and BP shoe departments. Not so great in Savvy and t.b.d , you're better off ordering online and in-store returns/exchanges are so easy. I usually do a full frontal attack in July because ... I love love love their Anniversary Sale! read more

Definitely 5 stars for customer service and selection in the shoe and lingerie departments here. I have stupidly tiny feet, so it's always such a process to satisfy my shoe cravings. Nordstrom actually carries beautiful shoes in 5's and even 4.5's!!, including their own line, Linea Paolo. They also have a great selection of high end shoes like Jimmy Choos, slightly less painfully priced but still pretty and comfy Cole Haans, as well as more midrange shoes. Plus, they have a lot of great sales. The salespeople in the shoe department are always so helpful without being overbearing and are never condescending, even if you walk in in flip flops to try on L.A.M.B. platforms. If you like a pair of shoes but they don't have them in your size, a salesperson will be happy to order them and either have them shipped to you (for free) or you can return to the store to pick them up. I've heard great things about the lingerie department and how their bra fitters are experts, so I had to come experience it. The bra fitting went a little differently than what I'm used to. The fitter has you take your top off in the dressing room, then you're instructed to cup and lift so she can measure under the bust. Lift high, ladies, or you'll be gently reprimanded. Once she has your band size down, she'll estimate with lingerie ninja accuracy your cup size and bring you a bra to try on to make sure she's got it down. Then, you can either have her help you find things to try on or you can go out and browse yourself. I'd purchased a couple of bras, and when one of them turned out to have a creaky underwire (yeah who knows) after wearing it for a day, I was able to go back with my receipt and return it even though I no longer had the tags. Great service! When I go to Nordstrom, I usually stop to browse their relatively well stocked fragrance department. They have harder to find lines like Creed, Annick Goutal, the reformulated and resurrected old school Givenchy, and Estee Lauder Private Collection. I'm not such a fan of the sales staff in the fragrance department. They tend to be snootier than the rest of the sales staff and will hover and want to tell me about the latest releases when I'd rather be left alone to spray and sniff at my own leisure. Strangely, when I did have questions about fragrance notes, even for the brand new releases, the salespeople had to resort to reading off of marketing cheat sheets. If the fragrance salespeople showed greater expertise to counter their snobbery, and they increased the number of niche fragrance lines they carry, this Nordstrom would get five stars. read more

This location is smaller than some of the other places. And overall, I haven't had too much luck with their selection. While I have found some items I like, compared to the other locations - this is probably the one I like least. My partner however seems to like this location the most for men's shoes. They now offer quick check out, in where you can get rung up by an associate at your favorite rack without having to wait in line. Pretty nifty and smart - similar to the Apple store concept. Not sure if the other stores are on board yet, but definitely a great idea. I was last here on a busy Saturday afternoon, and there was literally no line at the cash wrap. Service is standard. Parking is fairly easy. You can park at the mall across the street and cross underground or cross the street. Or just park downstairs. read more

Really disappointed by the selection here. I went today to get a formal/trendy dress for graduation and and found there to only be one very small section full of dresses for women over 50. I remember a time when Nordstrom carried amazing clothes. What happened? Their online selection is still up to snuff, but I don't think there is any point going into the actual store anymore. Side note: the best time to go to this store is at lunch. It was a ghost town. MAC counter empty, plenty of associates to help you. read more

Nick is an incredibly knowledgeable fashion consultant in the men's department. He always greets me by my name and with a smile. He's not pushy, yet he knows his stuff. He always offers to get my parking ticket stamped. His customer service skills go way beyond what is expected. If you find yourself in the men's department at Nordstrom in Pentagon City, ask for Nick!! read more

I usually buy my Chanel sunglasses from Nordstrom than an Optical Store. Nordstrom will price at a regular price and the optical stores tend to overprice them. You can also exchange/return them and you can't do that at most optical stores. Also, I can't shop for bras in DC, because they don't have specialty bra shops that carry my size. So if you are busty girl and need an F, G, H or anything like that then Nordstrom is the place to go. They have really good brands and good quality. read more

Nordstom's has amazing customer service. What I like about this store is that 1) they validate parking -- even on returns, 2) they repair shoes that I've bought at Nordstroms and even offered to give me store credit for the shoes when they couldn't repair the wobbly heel, and 3) they repaired my dress' zipper twice, without charge. The sales associates are always really nice and helpful, and not too pushy. Nordstrom, you are one classy place. Oh yeah, it's nice to be able to use the facilities in the lounge area upstairs. They generally tend to be a bit cleaner and better kept than the mall's restrooms. read more

Atrocious. I knew what I was getting into, and I was ready to dig, but even when you're a digger, you need a reward every so often. Nothing here. Was this stuff actually at a real Nordstrom at some point? My roommate and I spent the majority of time laughing at the ridiculous clothes rather than actually picking things out. The store's saving grace is the cosmetics and undergarments sections. Hue tights and Calvin Klein hosiery for 50% or more off and cheap Neutrogena products. Some gems from Chantelle and Simone Perele in the underwear, too, if you have the patience (and not just in XXXS or 38GG sizes!). read more

This is the ONLY department store I'll shop in. For some reason all the others just pale in comparison, and I hate their set up. Nordstrom, OTOH, is so cool. I LOVE the customer service--have never had a marginal experience--it's always just right. Went to buy my husband dress shirts for Christmas, got a lot of help, got some nice stuff. You should so be shopping here! read more

Today I visited Nordstrom store in the pentagon city fashion mall. I had my heart set on a pair of Maui Jim's that were around 290-300 dollars , was also thinking of buying a Nordstrom dress shirt and tie. I picked up the sunglasses and approached a sales woman who got very happy when I approached her. She couldn't find the box for the glasses - I asked her immediately if she was trying to sell me the display pair , her reply yes sir that's what we are gonna sell you and assured me she will clean the glasses , I explained to her that I m looking for one that is brand new in the box , her reply ; we don't do that and I don't know where they are and her attitude changed all of a sudden. If I m spending this much money why would I want a floor model with smudges and bent out of shape. Didn't offer to find a brand new pair , just so disappointed with the way we got treated , and simply walked out !! read more

Have been shopping at this location since its opening and it has gone to the very very bottom of the trash heap. Today was the very last day I will ever step foot in that sad excuse of a-used-to-be-upscale deptartment store. Here are the many many issues: always always always out of makeup AND HAVE TO SHIP IT TO MY HOME. GEE MAYBE YOUR OVERHEAD COSTS COULD BE CUT A BIT IF YOU WOULD CARRY MORE STOCK??????????? I have made appointments with Chanel for makeovers and never ever receive reminder calls especially when I ask for reminder calls spent over an hour in salon shoes begging to buy a pair of manolos for which the sales staff just could not seem to pull up on their Ipads, I could not pull on the shoes on my iphone as I was not getting a signal. I guess they couldnt use their register or call some of the more upscale stores? To make a long story short, while I was waiting they kept bringing me Stuart Weitzmans and other horrid shoes. I left. It took this store over a year to start to carry cute DVF clutches and two at the most. ENOUGH OF THE HORRID DOONEY AND BURK!!! ID RATHER SHOP AT MACYS THAN AT NORDSTROM PENTAGON CITY read more

Oh, I am loyal Nordies shopper but this location is just not up to snuff. Very little merchandise and salespeople who do nothing but ring up sales. What happened to help with sizes, matching items and (gasp!) cross-selling? read more

Dissatisfied with my visit. Everyone around me was started a fitting room, I walked around with about ten pieces in my hand without assistance. I made eye contact with the associates, no hint was caught. When I walked into the fitting room, an associate finally asked if I had a fitting room started. I'm tired of the "shopping while black treatment". I am a patronizing customer; treat me as such!!! read more

Love this store. In my opinion it is the cleanest most organized department store with impeccable customer service. The selection of stylish men's fashion is great, I would give it 5 stars, but the Tyson's location has a better selection, so that is the one problem. They are literally a one stop shop for everything I need as a man in terms of clothing. They have sports relaxed gear, all the way to tuxedos, and top quality. The return policy is the best in the business, they are no questions asked. If you don't like it, or have a problem with it, simply return it without any annoying questions. The Nordstrom card gives you, essentially, 2% cash back, plus other bonuses, so if ur gonna become a regular, that is something to definitely jump on. Parking is a bit of a pain, they have a garage that is part of pentagon city mall, which they do validate, but you have to go to the top floor to get the validation done, so it is easier to just pay the $2 most of the time. If ur a man and want to look stylish, this is the place to go! read more

I went to the store to return cosmetics in the customer service department Jefferson Pearson was simply RUDE and UNPROFESSIONAL.

Love it! Love it! I keep coming back for more shoes and accessories! Especially with two of my favorite sales person that always glad to assist me. Very good! This place give me a shopping therapy I needed! Hmm..I wonder..will I ever be cure from my shopping addiction? read more

I was in need for a new bras and stopped in today. Laura was AMAZING! She worked with me for an hour...she did a custom bra fitting and actually walked me through finding a bra that FIT! I find myself being a cheap bastard when it comes to spending $$ on undergarments - never again! Laura has made me a changed woman! I will never again wear an ill-fitting bra. This was by far the best customer service I have received...ANYWHERE in a LONG time! read more

Terrible service and the manager lied to me about a price adjustment. I ended up returning my item. I used to appreciate Nordstrom for this customer service but seems like they are lacking in that department lately. read more

This Nordstrom is my favorite when shopping at The Rail portion of the store. For some reason or another, I have good luck and find some sort of deal or other hidden gem to wear. I bought my favorite pair of jeans there and now can't find them anywhere. The rest of the store is pretty standard - all of the normal sections are there and just set in a different configuration than Tysons. read more

Great customer service. Worth paying an extra dollar for cosmetics products. You can buy Dior and Chanel and check out only once rather than multiple times. Shop there and park at the mall for free (parking validated at Nordies' customer service desk, upper level). read more

I LOVE NORDSTROM stores! If my friends want to give me a bday gift then just give me a gift card to nordstrom!! The sales staff is always willing to help you and great items and variety. read more

I like the Nordstrom Cafe layout, and specialty drinks. And this is where I look for shirts. I am always able to find my size 16-33 with the help of great salespeople. Their customer service is exeptional, and returns are always excepted. It's a pricey place, and I don't go there often. I don't know of any other places that carry french cuff shirts. read more

I absolutely love Nordstrom! The clothes, shoes, accessories and above all the customer service! This one has easy metro access from the DC area where I live; love! And the famous customer service truly shines here. My most recent visit was no exception...my husband and I wanted to return and/or exchange a couple suits we got for him a couple months ago. We can not thank Lysa in the Men's Department enough! She was professional and thorough! In 20 minutes flat she listened to our request, found two suits to replace the two we had (LOVE them!), had the suits measured and marked up for alterations and calculated the difference between the suits. We walked out of there happy and excited to see the new suits, next week, when the alterations would be complete. WHY would you ever shop anywhere else?? Love Nordstrom and we are so happy to have met Lysa, with whom we expect to have a long shopping relationship with! read more

Better than most other options. The variety is good. And overall while it could be better it could also be worse. With it being a popular location, always go early if possible. Things do go quickly. And I strangely find it a good thing that there are others at the location. Makes me know, I'm at the right place. read more

This Nordstrom has never been anything superior as related to customer service however this week I had an experience there that compelled me to write this review. During a holiday week I went in randomly seeking to find a great smelling cologne from the mens section for my husband. The time was about 12PM and there were at least 4 customer services reps in the immediate vicinity of where the cologne section was however NOT one stopped talking to the other or doing whatever BS they were doing to help the customer. After about 15 minutes of me spraying everything they had to offer --- I literally had about 20 or more tester strips in my hand, a gentlemen who had not previously been on the floor walked up and asked if i needed any help. He helped me find a great CREED fragrance for my husband and also open a new Nordstroms Credit Account *which got me 100.00* back in store credits to shop (not bad). Moral of the story customer service sucked, but you cant beat their products. Its a love hate relationship, but they def should hire more customer service oriented employees. read more

I LOVE Nordstroms. I've been to better ones then this one but this one is better then most. Its pretty big because it has three different levels. They have ok selection of women's stuff but i'm more on the Fragrances, makeup, purses, watches, and not really the clothes. Brought my watch and purse from this Nordstrom and received excellent service. read more

Nordstroms is one of the best places to shop at because of the excellent customer service, return policy, and quality of items. I do not have one single complaint about this store. read more

I had a great experience here finding a pair of black booties to coordinate with my new black and white fall dress. Although I tried on what seemed like an endless number of shoes, the young salesman was kind and courteous throughout the entire process. I kept finding new pairs to test and kept deciding against them but he was unfailing professional and helpful. I was almost out the door when I saw a final pair of Munros and asked to try them on. Bingo! read more

Look out for staff in green shirts will help you check out faster because the line doesn't move. Seriously, no movement. Green shirts can only process credit card/plastic payments. The prices here are cheaper than regular Nordstrom, but it's not cheap and you will not see Marshall's or Ross kind of prices to save you disappointment. read more

Do not go here for tailoring services. My appointment was a half hour late and the person who came down didn't even know who she was looking for. She had me fill out my information on the tablet while she was pinning the pants I'd come in to have hemmed. Since you put all of this information in when you make the appointment they should have it if they are keeping track of the appointments. Then, when I went back in the dressing room to change, she called in to say she'd meet me outside. 2 minutes later, when I walked out of the room, she's nowhere to be found. I end up waiting in the order pickup line to see if they can help me. Turns out, she left my alterations ticket there without a word to them. She hadn't discussed price with me and it wasn't on the ticket so the person at the desk had to call to get it and had me pay upfront. I feel like I should have just left and taken my garments with me, but we'll see. Hopefully they will be done right and ready when they say. But overall a terrible fitting experience. read more

This store it kind of hit-or-miss. If you are familiar with Nordstrom in Seattle or Southern California, you will probably be let down because the customer experience here is not up to par. However, the DC area is not known for exemplary customer service, and compared to the disastrous hellhole called Macy's, this place shines. That being said, you have to adjust your expectations. The inventory here is a bit limited and frequently I cannot find what I'm looking for, but Nordstom is great about ordering anything that's not in stock - with free shipping! Customer service varies. I once had a shoe salesman who was far more interested in watching the Redskins game than giving me eye contact, so I wasn't about to give him a $400 sale. On the other hand, I've dealt with some managers who were unbelievably caring and committed to excellence. One negative: the store is now validating parking only with a $20 or more purchase. While I can understand their motives as I'm sure plenty of browsing shoppers were milking the perk, this new policy will definitely annoy you the next time you come to the store make a $1000 payment on your charge account yet are not allowed a validation sticker. read more

So, the big sense of accomplishment and pride from last night's shopping trip was finding a bra for $0.01. At first, I thought this was clearly a mislabel. Seriously 100% savings?! I waited for two employees to stop talking or take a breath or acknowledge me before I asked one of them to scan it. Yep, $0.01! I asked how this could be and the other employee told me sometimes they don't catch these things and it was my lucky day. So I went to the dressing room with 10 items to try on. (10 is the max.) I opted to get four bras at $0.01, $9.97, $14.50, and $26.97. Not bad! I purchased a pair of black work capris for $24.97, two Spanx for $15.97 each, two Lacoste towels for $17.97 each, and a Nike Dri Fit t for $16.97. The towels were huge, and I've been looking to try Spanx for awhile. In the past, they only had the really small size, but I'm glad there was more variety last night. Seriously, Friday is a good time to shop; there are people here but not so many it's crowded. There are enough people working you can ask for help. I like going on my own because I can really hunt and look for whatever for as long as I want. Knowing that, I gave myself less than 90 minutes in here last night. When I went to check out, the cashier was impressed with my $0.01 find. She told me they might start carrying more $1 items (probably won't be clearly labeled in a $1 section which makes finding a steal all the more gratifying.) These items on the cheap might be damaged or really old, as she explained to me, but I didn't care. My bra looked new and cute and at $0.01, I think I can afford to get something that might not work out as well as I would have liked in the end but at least I had a little story to tell. She also said there is a place called Last Chance in Arizona. I looked it up, and it's in Phoenix, where items like my 1 cent bra and $1 items go. read more

I like Nordstrom. Alot. Customer service is top notch. Although I am pretty much a lone shopper who prefers to be left alone while I "hunt" I do appreciate, looking up and having help when I need it. Perfect! Staff have always went above and beyond. Example: So Yesterday I went in to snag these sick shoes I've had my eye on and I discover they are having their mid-year sale *happy dance*. I'm having a hard time finding said shoes and all I had to do was look up and BOOM! Customer Service Staff come to my rescue, inform me said shoe is on sale sweet! But the COLOR I want is out of stock. While most store sales people would leave it at that, Nordstroms will locate the shoe for you to either pick up yourself or have shipped to your home for no charge. Better yet, if said order doesn't fit, you can exchange with no shipping fees. Nice! You bet your bottom I ordered them sick shoes to be shipped to my house! ...and then I took a gander and took home two other pairs of shoes because babe, they were on SALE! :) Their other departments: mens, make up, and alterations department (highly recommended). Validate your parking too with purchase! Yay Nordstorm! read more

Something just seems off about this Nordstrom. It's not the service or the selection it just seems off. To me it seem that every department is a tad smaller then it should be, even though the items there are AWESOME and I never leave empty handed. I am a bit disappointed in the shoe department. I know this is DC and it is a bit more conservative then other cities, but c'mon we women love a good fun shoe! Maybe I'm too used to my Atlanta Norsdtroms and feel like I'm cheating when I come here. read more

Go to the Nordstrom in Tysons Corner instead where the selection is much better. That said, they have really good service in the men's suiting department and there is more selection for men's tall clothing. Decent selection for women's shoes. If you're looking for women's clothing (specifically a nice dress or blouse) just drive to Tysons. read more