When this location opened I would have rated it 5 stars for organization and selection. Unfortunately over the past year or two it has become overly cluttered with overstuffed racks on which you can't move a hanger lest another fall off! The shoe section is also difficult to browse as the shoes are no longer organized by type (although the sneakers do tend to be together which is nice). The dressing rooms? I've stood in line ignored for (rooms were available, mind you) while the ladies there help other people in the dressing rooms or go back in the stock room. I've left more than once without making a purchase because of this. What has improved and earned 3 stars instead of 2 is the improved check out. The multiple locations at which you can purchase directly in a department are convenient and usually have short lines. Good job on that facet. I hope in the future that this location will return to the organized state in which it was when it opened and I hope that some new people will get hired for the dressing rooms who actually make eye contact, smile, and quote you a wait time... and perchance explain why you're being asked to wait if multiple rooms are open. read more

I have been here several times - employees are always so helpful.Things aren't always on the floor and usually they're sized correctly. The shoppers sometimes are the problems - it's like picking up after kids lol Great customer service read more

Shouldn't be posting specific business hours if you're not really keeping those hours. It should say, "Hours vary from day to day," so people don't waste their time going to this business. At 6pm on a Saturday, dozens and dozens of ppl were being turned away, even though it is clearly posted online and at the store that closing is at 7pm. read more

Came here today and got in line in the return section. Shopped here a few times. The items here can be good. This a smaller store than some of the other Nordstrom Racks but I would still recommend read more

Major thank you to our cashier, Dolores!! I almost purchased a pair of boots that were mismatched in size without noticing. Thank you, Dolores, for being so kind & attentive to detail for catching this mistake & immediately calling a fellow coworker to grab the right size! read more

Most every time that I've come in to the Rack in Brea it's been a pretty good experience all around - including customer service. Tonight, not so much. Late this afternoon, I returned a couple of pairs of sneakers that were handled quickly and very politely by a young male cashier (RNG Emp: 30221073/ Reg # 4901/ Return # 30306700 - the employee's name wasn't on the receipt). After this transaction, I picked up a pair of Lucky Brand pants that were on sale and went back to the cashier area where I waited, along with other customers, while two female cashiers were shooting the breeze. The cashier, Bianca H. (Reg# 4903/Trans 8909) who finally called me over didn't say anything to me. NOTHING! I kept waiting for her to say, "Hello, 'How are you,' 'Kiss my foot," or something. But she didn't. At the end of the transaction, I waited for a moment thinking she would at least say something to me, but she just looked at me and handed me the receipt. Not a peep out of her! There wasn't a, "Thank you," or "Have a great day." There was still no acknowledgment of me -- "the customer." Most of the time, I would just shrug-off this kind of employee's poor customer skills as a poor hire. But tonight, I feel that my view is a bit different. I wondered to myself, how would this employee feel if she was treated this poorly? Customer service is important in retail. Very important! Especially important at Nordstrom's Rack or Nordstroms who claim to be highly customer service oriented. So, with the transaction numbers above, you -- the management, can see clearly the money that I routinely drop at The Rack and at Nordstroms. Your customer service and hiring procedures need to be reviewed because customers are what will make or break a business. And, I want to treated as a long-time and good customer should be treated -- with respect. read more

The staff is really rude. They didn't want to return my item, with tag and never been used. I don't know what happened to the service, been to several Nordstrom Racks and they have similar customer service. Not good at all. read more

4 stars for the merchandise I've been able to find here. 1 star for the return section. We know this isn't Nordies but damn can I not be scolded for the tag ripping off my shirt that I bought yesterday!? I know it should be on but why am I being treated like a child? Customer service retraining plz! Other than that 5 stars for the checkout crew they are supper nice! read more

Staff were all super friendly. Huge selection of clothing. My daughter and I got to try on anything we wanted to and even use the bathroom. They were sanitizing and marking each changing room after each person. The store had several customers but it didn't feel crowded. There was plenty of space to maneuver about. Purchased 3 gorgeous dresses, shoes, kid jewelry, face wipes, and eye lashes. All discounted of course! read more

This store really has bad service and and the employees are just awful, the cashier Brianna d was being very rude to me and very very racist towards me. This store usually is very good with me but this woman was being extremely rude and would not let me pay for some items I was trying to purchase. She was the worst cashier and she had the worst attitude towards me. She also kept having me faced while reading my name in the system. read more

Update: 2/20/17 I was at the rack once again. I bought a ton of sneakers for myself and my S/O. This time, I asked the person ringing me up about my card number so I can use it online since I converted my debit Nordys card (no longer had on me) to Visa Nordy. I was advised to call customer service. CS then told me on my way home (by this time the rack is closed) that they could have rang me in store for the items I wanted online, which there was an additional 17 items I'd like to buy. Since I was told by an employee instore that they are closed at 9:06pm and I needed to leave. Phoned CS told me they couldn't do anything about. Considering I am getting the literal butt end of CS out of this store, I am cringing to return to this store. ------------------ 2/18/17 I'm so beyond upset at their customer service! I went in last night and found the perfect pair of trouser for my engagement! They said they couldn't sell me the item because there were NO TAgs nor designer tag, but security tag still attached. I said okay that's fine. However I was determined so I search all over the Internet and I found them on eBay! I said this morning and told Sable about the situation and she told me she would call back after she spoke with GM. I then did not receive any calls so I called 5 hours after my first phone called and told GM (guess she was there last night) and said "there's nothing we can do and it is already shipped out." Even though I mentioned to her I found them for Max Mara and will include photos here. It was bad customer service since I did the work and found the designer and exact pants to only find out they still won't sell it to me. So much for clearing your rack event. They could have called surrounding stores. read more

Kudos to my favorite Nordstrom Rack location for so many reasons! It is always clean and organized. I usually find exactly what I want and more. Friendly and helpful staff as well. Allison is my favorite sales associate. She's fast, efficient, and goes beyond to make my shopping experience a positive and pleasant one every time. I live closer to the Orange store, but always make the drive to shop at this location instead. read more

This place is so disorganized with poor customer service...certain individuals who have rank within the store seem like they do not enjoy working in that environment and as a customer you feel it right away when you have questions regarding a certain item, returns, and or simply need their guidance... seems as if they're unwilling to go the extra mile and where hear the customer out on there issue or concern. read more

I got in line at 1:51, and its now 2:15 and I'm still 8 people away from being in the front of the line. It's Saturday, shouldn't there be more than 3 cashiers at the registers? I just need to return something but holy crap I thought this would be a quick trip in and out. As Im observing the staff at the registers I can positively say that there is zero sense of urgency. Just moving slowly to milk that time clock I suppose. read more

I guess this Nordstrom is pretty popular...I saw two of my best buddies here while shopping. I prefer Costa Mesa location for the shoes because Costa Mesa has quite a selection of designer shoes. I got my niece Converse shoes and Juicy hoodies from this Rack. She had fun trying on different shoes and even helping other customer picking out shorts. They have great selections of juniors and kids stuff. read more

I usually like the Rack at Metro Pointe in Costa Mesa because that's where I found my Juicy Couture wallet and Fendi sunglasses, but it's so crowded now. I mean, Brea is crowded, but not as crowded as Costa Mesa's rack. I came here the other day and found Steve Madden Midory booties for only $14...I think I pinched myself ten times..what an awesome deal!! The best deal I've had so far at any Rack.. You have to come here when they have deliveries on merchandise. I think they come Weds or Thursday morning..This place does get messy, so be willing to scrounge and look around. If you're willing to take the time and spend a couple of hours looking for a diamond in the rough, then this place is for you. read more

I buy certain things from certain stores. I go to Nordstrom Rack pretty much only for Shoes, ties (Neck and bow) and button downs oxford shirts. Brea tends to be a lot more organized then Costa Mesa. THE GOOD: Ties! I'm a Tie whore, every time I go to a dept store I head straight for the Tie section like a kid heads straight for the candy section at a grocery store. Ties = neck candy. They have a great selection of ties at reasonable prices, although I've found a lot of the same ties like Penguin, Tommy Hilfiger, DKNY, Calvin Klein and Ben Sherman at Marshall's or TJ Maxx for $5 cheaper... They do carry bow ties though, which you don't see at most other department stores, even though Bow ties are making a come back. So that's a huge plus. Shoes! Nordstrom is known for carrying some great shoes, Allen Edmond's, NY Boot, Sperry and Cole Haan just to name a few. Shoes are a big deal for me, and I think most men should be doing their shoe shopping here for all their footwear. I lol in my head every time I see guys sporting those boxy slip on shoes you find at Ross. Come on fellas! Return Policy! I've returned items here that have sat in my closet for over a year, if you have the tags still attached and the card you bought it with they'll give you a full refund. I haven't returned anything that's been over a year but I wouldn't be surprised if they would return it if it was. THE BAD: The Button down Oxfords are segregated by brand. If it's an off brand, then they put them by size either on the rack or shelves. The off brands orginized by size that are on the shelves are kinda like the denim area, it gets frustrating at times trying to dig for a certain shirt, even if it is organized by size (some sleeves are longer then others) the styles have no rhyme or reason when it comes to organization. Sometimes I find some gems making the digging worth it, other times I feel like I should be compensated for all the time I wasted. THE UGLY: The Denim section always looks like it's been hit by a Tornado, but that's fine with me because I'm not so much into the trendy brands they carry like True Religion, R&R's and Joe's. When You start to see Costco carrying R&R's you know the trend is about to die. These days I'm more of a traditional dresser and stick with my good old Levi 501's. The Classics never die. If you're looking for Denim, just know you will most likely dig for your size and style. read more

I was in need of a shirt and tie for a gift, and Nordstrom Rack usually fits the bill. I usually head over to the Costa Mesa location as their men's area usually has a good selection. Apparently there was a sale going on as when I rolled by my brother in law's pad to pick him up, he had already gone to Costa Mesa and he said it was thrashed. So, off we went to Brea. It was an insanely windy weekend, and once we entered, it looked like the wind went through this store as well. Luckily, I had time to kill to sort through everything and I eventually found a nice getup. I would've picked up a new suit for myself, but c'mon... only 6 suits in my size? And they almost all looked the same. Bummer. read more

Nordstrom Rack - Department Stores Near Me - Brea, California

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NORDSTROM NEED TO TRAIN THEIR EMPLOYEES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! JUST BECAUSE PEOPLE HAVE 2 EYES, 1 NOSE AND 1 MOUTH DOES NOT MEAN THEY'RE MORAL OR THEIR MENTAL LEVEL IS CAPABLE OF TAG ITEMS CORRECTLY. I bought a pair of 7 jeans. Since I know my size, I didn't try them on and just grabbed. Couple days later, I tred them on to alter (yeah I have short legs) they wouldn't fit. It was way too small to suck in. I took it back to nordstrom rack to return. Guess what.................... they mistagged the jeans.... no wonder............. I wear 27 but those jeans were 23! but here's the funny part. This low-life who was at the customer service or whatever that is said " COME ON, THESE JEANS DEFINITELY LOOKS WASHED AND SEEMS LIKE YOU CHANGED THE TAG" WTF???????????????? OMG????????????????????????????? Just because you do that does not mean everyone else does that for living. I think I make 4 times what she makes working there. I do not have time to do those petty crime. I'd rather go care my patients than doing those to make $20? $40?? read more

This Nordstrom Rack is the closest to where I live. However, with these type of stores, every visit is a hit or miss, depending on what you're looking for and the particular store location. I've found a great pair of Marc Jacobs sunglasses at the Outlets at Orange location while at this Brea location, I've found a great pair of Kenneth Cole Reaction sandals. I also came recently looking for board shorts, but just didn't find anything good. Overall there's no real complaint here except that the line can get pretty ridiculous at times, but I've noticed just about every Nordstrom Rack location has this problem. read more

This is my second time shopping at Nordstrom Rack ever. Last time I was browsing and didn't have anything particular I needed/wanted or that caught my eye. This time however, there was a brand with two separate racks, one marked with a sale and the other not. When I asked one of the employees if it was the same deal, she said she'd get someone from that department. I heard her near me use her headset to get someone to come over and assured me that someone was coming. Great! I looked around right in the same area and waited literally 5 minutes. No one ever came. I'm very disappointed and I can honestly say that I have no desire to shop there or any of the chain locations from here on out. read more

2 stars go for the fact I didn't have time to shop... as soon as we walked in to this much smaller then normal Nordstrom Rack there was a line from the entrance to the back. I needed one item, so I asked my mom to get in line.. went straight to my section of my choice, found my size, mom called me on my cell, she's next. Paid and left. I don't see why there was so many people in line in such a small NR. It didn't seem like they had much to offer. This is a no for me. read more

This Nordstrom Rack is a lot smaller than the one in Costa Mesa. But one thing that remains the same is the arrogant attitude displayed by the employees. You think you're cool because you gotta "dress up" and wear five layers of make up to go to work? Well you're not. I always get this sense that these employees judge you if you don't fit the typical "Nordstrom Customer" type. Whatever, I will continue to roll in, in my $20 Target jeans and college sweatshirt. ;) The only reason I DO shop here is for shoes and handbags. And on this last particular trip I found a sweet deal on a Marc Jacobs purse. A 70% discount on a gorgeous messenger bag. I'm freaking out just thinking about it. ;) Anyways, if it wasn't for the crappy customer service this place would be 4-5 stars. Oh, well..3 will do. read more

I burn lots of calories when I shop here because I have to dig through the racks of shit to find that one awesome jacket, one great pair of pants/jeans or those must have high heels. So eat a big healthy nutritious lunch, get mentally prepared, ignore everyone and get to work. Even if you are on a budget and if you had some leisurely time to shop, you would be surprised with all the amazing stuff you will walk out of here with. read more

Good prices for brand names. Not a lot of choices especially for men's small. It is hit or miss when finding something I want. The customer service is great. Another good thing that NR added is if paying by card, there is express station, so don't need to wait long in line. read more

Nordstrom Rack - Mens shoe size 13 - Department Stores Near Me - Brea, California

Nordstrom Rack... what an amazing store. Not everyone can afford the high prices of Nordstorm, but discounts + clearance items on name brand items? What is better than that?! My mom and I come here often to look through their racks. Sometimes things are still too pricey for me, especially if I am just looking for every day wear, but on brand items, yes please! Juicy Couture, Free People, all for a great price! 40%, 50%, sometimes even more! The best part has to be the shoes... they never disappoint me when it comes to finding the perfect shoes every time. They have shoes in every size, so I always find one for me! You can bring all your items into the fitting room.... so dont worry if you have 17 items, thats fine! (at least the ones I go to.) Discounted make up items, Urban Decay, Stila, the Balm. Purses and jewelry as well. I never feel bad walking in... because there are so many stylish people here! Everyone just loves a good deal! Stop by! No disappointment... ever. read more

I love Nordy Racks, and out of all the Racks, this one tops my list. My advice is get on the list for their store events. For example, they have these "worn and refurbished" events where they sell name brand shoes for 75% off just because they were returned (but are perfectly fine and professionally cleaned). I got some Coach high-tops for $30 at one of these events (!) More recently (like, this past weekend), there were a bunch of these Juicy Couture striped blazers for $60 bucks at the rack. I didn't think much of them because they weren't my style, but that same day when I went to the regular Nordys at Brea I found the same EXACT blazer for about $150! I guess sometimes they don't even wait to sell the same stuff at the rack.. I guess my only warning is BUY FAST... If you see something good, buy it and just return it later. if you change your mind. There have been tons of times where I went back for something, sometimes later on that same day, and it'd be gone. And believe you me, it's an awful feeling. read more

Long story short after a great time shopping with my Mom finding nice things for ourselves we come to the register where Suzanne H is helping us out, this is where things get interesting. My Mom was asked to provide her phone # in order to access her benefits, my Mom said no it's fine. Suzanne rudely I mean rudely in a mean condescending way told my Mom in order to access your account you need to provide your phone #, again my Mom said no it's fine. My Mom was paying with her Nordstrom card it's not necessary to provide a phone # Suzanne should know that. Suzanne was clearly irritated and had a mean look on her face, really is that necessary just because a customer doesn't want to provide their phone number? Learn some basic manners Suzanne because obviously your Mom taught you none. Worst customer service experience ever at any Nordstrom Rack all thanks to Suzanne and her rude attitude. read more

Why would anyone want to shop at a regular Nordstrom after you go to the Rack? Sure you have to dig a bit and it may be a hit or miss to find the right sizing on an item but it feels so good to see how much you save after you ring it up on the register. I'm Asian. I LOVE bargains. =) I don't go to the Rack too often, but it is one of the places on my list to stop by when I'm hunting for some shoes. The shoe collection here is massive and you get great markdowns on designer shoes. I like to save but also spend a little extra money when it is good quality. The shoes here are very organized and have a wider selection than some other Rack locations. Besides the savings on regular items you'd see at Nordstroms this Rack also has a lot of clearance racks. Neatly organized by size. Soooo many racks of clothing. I love saving even more money! If you love their clothing styles and designer stuff (clothing, accessories, purses, etc), you'd have a blast here. Lines for the cash register do get long here, but their system is pretty organized so it moves fast. read more

After waiting in a very long line, I finally reached the sales person only to receive the worst service ever. So I contacted the store manager and it quickly became clear thatcher main objective was defend her employee by all all means. I will save you a long read by stating the issue in numbered points: I sent an email and the manager called me back. 1. After she heard my concerns about the rude sales clerk, she was quick to tell me that it was all about perception, (which in my opinion is code for it didn't happen, you just experienced it in your head) To which I clarified that the people in my party had also felt uncomfortable about the treatment we had received especially compared to how we have been treated at in the past. 2. Then she defended the employee and said that particular employee has an excellent track record. Further deminishing and undermining my concern. 3. The worst part was when she said that I should smile when I speak on the phone. What????? Clearly this person is projecting and isn't wiling to hold her employee accountable let alone hold them to a high standard of service excellence or even a modicum of politeness. Tell me that my complaint is imagined then deride me for not smiling (over the phone)? Maybe if the checkout line wasn't so bloody long, your exchange procedures more expedient (even with receipts) That is enough to cause a person to frown. So I've decided to stop shopping there completely, I will buy Tory Burch, Ralph Lauren, Lafayette148 merchandise directly from the manufacturers. Fish rots from the head, it's no surprise that some of the employees under her supervision are the way they are. read more

Oh I definitely have a love/hate relationship with the Rack! I love that they have so many good things, I hate that I always end up spending so much money!! Be advised, it's always best to go to the the rack as early as you can - this place gets crowded, especially on weekends, so expect a line. Not to worry though, they are usually prepared for the long weekend line and usually have quite a few people at the registers. The Rack is a great place to find discounted anything. They've got children's clothes, men's, women's, shoes, athletics, and home goods. It's such a hit that even my husband loves shopping here. I think it's better set up than places like Ross or TJ Max. They do a great job of describing what you'll find on each rack as well as what sizes you'll find. They have tons of designer clothes. This is usually where I'll go to buy jeans - they've got Rockin' Republic, Seven for all Mankind, Joe's, AGs, ... really just about everything! They've also got a lot from the Nordstrom stores - castoffs from BP, and other Nordie favs! The Brea location definitely seems to be one of the goldmines! I've been to the Chino Hills location as well as the Glendale location and Brea is by far the best! They get new shipments on Tuesdays, so beware of mid-week crowds! read more

I discovered this place freshmen or sophomore year in college and I've been a fan ever since. Before that, apparently I had been living under a rock, because I never knew there existed such a place where you could purchase "off-season" (but who really cares) clothes for crazy prices (I've seen up to 70% off retail price!). Needless to say, I try to make it a point to come here every so often to check out the goods. There are great deals on designer sunglasses, perfume, shoes; everything! Pretty giant space with something for everyone. Come here if you love brand names but also enjoy a good deal =). read more

This place gets busy, especially on the weekends in the summer. Went in there to enjoy their AC when I was driving around the area in the 100+ degree weather. They have a lot of good-priced dresses and there are lines at the fitting rooms as well as check-out's. I went in for their AC, but walked out with four dresses in my hand. Enough said... read more

When you start MISSING a store you know you have a problem :p I haven't been in a couple of months but because I have a trip coming up, I am planning a commute to this Rack location! When I lived closer to this location I was here weekly. Sometimes just because. This rack is one of the largest I have been too and they frequently stock new items. Now, I frequent 3 different other Rack stores (Lakewood, South Coast, Culver City) and NONE of them compare. It is a struggle to find something worth buying in the three locations I just mentioned, but in Brea I NEVER have a problem. They also seem to have some of the best clearance deals, too. LOVE that the store is large, so if you like to hunt like I do, you will enjoy. The store is also typically organized and clean. Happy shopping! read more

I love this location because even though it's packed with people from opening till closing; they have a ridiculous amount of staff on hand. The company has had a major turn around in customer service by having it's associates wear lime-green t-shirts so you can identify them faster. My favorite section at this location is the shoe department, it's clean, well stocked, and they have a whole section of clearance. This place is unbeatable as far as outlet stores go, you're bound to find something in its vast selection. read more

Nordstrom Rack - So many shoes - Department Stores Near Me - Brea, California

This location gets great stock from nearby Nordstroms and they keep the store pretty clean!

Things I don't like about this place + long lines to purchase merchandise + long lines to enter the fitting room + long lines to get the other half to a shoe (sometimes the shoe man disappears and doesn't come back for 20 minutes) so be prepared to spend a good chunk of time in line if you come on a friday, saturday or sunday. I thought I was being swift by coming here last friday around 2 o clock but it was a mad house! What I DO like about nordstrom rack are the finds!!! + Great jean selection + Great shoe selection + Great makeup and hair product On my Friday trip I bought two pairs of jeans here at $79 each (Hudsons/William Rast). And I took advantage of the same day alterations (the guy is there from 10 am to 6 pm). Even though it's $14 and I can get it done for $7 in Westminster, the jeans are already so well priced that I don't mind having it done here. The seamster can also repair other items too (find a blouse you like with a missing button or hole in it ? no problem!!) read more

I used to hate digging through masses of clothes at any store. I would see a big rack of miss-matched clothes and I'd run. But now I'm hooked!! Just call me the little mole! I discovered the secret is to come often and only stay for an hour or so. I have found some major gems here. They do have alot of stuff that's old and still here after 6 months. However, when they have new deliveries like rounders of Juicy Couture and Seven jeans... it's pretty good. The layout of the store is new stuff in the front and as you head back you get to the clearance (old stuff) Men's selection here is pretty poor. They have tons of shoes. Kid's clothes are plentiful but you really have to dig. Jewelry here is pretty good and at great prices. Cute earrings for $5! Great customer service here. I once had a women help me with finding jewelry to match my dress for over a half hour. Wow..am I at Nordstrom or the Rack? The line to pay will look pretty long and intimidating sometimes.. but it goes fast plus it gives you time to look at all your loot while your in line and maybe grab some impulse buys from the beauty section! They have amazing deals on high-end hair products!! read more

For some reason I very seldom find anything to purchase here. It could be bc the men's section is relatively small, especially if you are used to the metropointe location. However, the women's section including shoes seems to do the job as my wife hasn't had any trouble shopping. Like any Nordstrom rack, floor service is nonexistent. Cashiers tho are efficient and the line moves to a point below complaint level. Also consistent is the rudeness of shoppers at this "upscale Ross" - as with any Rack, be prepared to run into some inconsiderate bitches and toolbags. Lastly, parking lot is full of dumbasses who don't care to be considerate. read more

This Nordstrom Rack has the largest section size in woman shoes . Especially size 11 to 13