We came to Genesis to test drive one of their cars and had a good experience. Deno was a good seller and very responsive. Sami was also another helpful seller who helped us finalize our purchase. We do recommend this dealership since we had a good experience with their employees including the manager. read more

Colin fantastic job explaining all the possibilities with the new GV 60. Also gave me all the options available to ensure that the car will be trouble free through a lifetime of my ownership. Highly recommend the dealership and specifically Colin and anyone that's looking to buy a new Genesis vehicle. read more

Omg where to start?? A couple years ago, my previous dealer experience was so terrible - it took me 6 hours to get a lease, so I contacted Norm Reeves Genesis for a quote and wanted to get all paperwork and questions answered before I went in. Julian changed my entire perspective on car salesmen!! He helped answer all my questions happily and I felt pretty confident that I was in good hands. He's very knowledgeable and gives great recommendations! So long story short - I went in to get a Genesis gv70 lease and I was out within a few hours and LET ME TELL YOU they really try to work with you and want your business! Again, Julian's customer service really blew me away and my family loves our new car!! read more

Norm Reeves Genesis - Car Dealers Near Me - Irvine, California

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Had a great experience! Colin was easy to work with and was amazingly informative. Had a great time and will most definitely come back when we need a new car again. Thanks Colin! read more

Do not buy your vehicle from this dealership. They have very terrible sales tactics and are very shady in their practices. On top of that, when you try to purchase a vehicle from them they install over 2k in options which they say are not removable from the vehicle. Even worse the way they show you the pricing of the vehicle, they make it sound like your trade in is somehow making the pricing of the car reasonable without taking anything off the actual price of the car. They will push a bunch of warranties on top to inflate and increase their profit margin. Please save yourself and purchase your Genesis from any other dealer. read more

My 22-year-old daughter went to purchase her first car from Norm Reeves Genesis of Irvine intending to pay the full purchase price in cash. During the signing process we spent over two hours in the finance office removing multiple add-ons that were initially said to be "unable to be removed." Only after repeatedly refusing were those items finally taken off the contract. We were also told she was receiving the Genesis valet maintenance program, yet the contract only lists "maintenance" with no description of the service. We have text messages confirming how the program was represented, and a witness was present during signing. The dealership later acknowledged cancelling the maintenance package, but months later the refund still has not been issued, despite 25+ attempts to resolve the issue and escalation through Genesis corporate customer service. Because the matter remains unresolved, we have now filed complaints with the California DMV, the Attorney General, the FTC, and the Better Business Bureau. We are sharing this experience so other buyers--especially younger first-time buyers--carefully review every contract and add-on before signing. Update (March 11): Management replied stating the refund had been issued "a while back." That statement is incorrect. As of yesterday we were still actively working with Genesis and the dealership on the refund, and we have email documentation confirming that. We were only just provided a tracking number for the refund check this morning due to the reviews given to the dealer. read more

Julian is super nice and friendly, definitely a professional salesperson and highly recommended

Colin Prouty is solid, if you want an expert and professional while going through the car buying experience 10/10 would recommend him. Not only did he make my whole process seamless, but he has continued to help me out with learning the ins and outs of my GV80 coupe in the weeks following. Shout out to Norm Reeves of Irvine as well...I appreciate everyone there for the quality/effort they put into to creating an enjoyable experience. read more

I had a great experience with Sami at Norm Reeves Genesis! Sami was friendly, patient and professional! He was great to work with.

Colin Prouty was simply Fabulous. He took so much time with us in finding the perfect GV80. Very knowledgeable and super friendly. I can't say enough about our wonderful experience with Colin and this dealership. read more

We visited Genesis at Norm Reeves in Irvine. Colin Prouty & Deno were amazing. Made the whole process of buying our car seamless. No games. Very knowledgeable. 1000% helpful. Would recommend them and this dealership to everyone. read more

Just bought a new G80 from Aysha here at Norm Reeves Genesis. Highly recommend Aysha and this dealership for your auto needs.

Left with a wonderful Genesis G80; Sami was an amazing salesman who helped us every step along the way and was very informative about the vehicles. Sami was very accommodating about the price of the vehicle, going to great lengths to talk to his manager about the pricing on the vehicle. I would recommend Norm Reeves Genesis Irvine for anyone looking for a nice car in the area, Sami excelled at explaining the car to us even before we came in person. read more

Very good customer service. I really appreciate Isaiah Douglas in the service department he was very nice and answered all the questions I had. This dealership is way better then the San Diego one read more

I recently helped my son buy a used Genesis and what a great experience. Julian was very helpful and direct with us. They have a customer for life. read more

We had an amazing experience with Colin Prouty. He was patient and listened to all of my needs!! I would definitely recommend him!

Bought a used car from this dealership. Sami was very friendly and professional and helped me negotiate a great deal.

Great service Colin, Matt and Isadora. Huge help, very knowledgeable. Thank you very much!

Colin was incredibly helpful and his presentation of the car could not have been more thorough. No pushy sales approach just a very engaging demeanor that totally sold us on the car we were interested in. Gave us a great deal and we couldn't be happier. read more

I was on my way to another competitor's dealership to purchase a car but decided to stop by Genesis after watching a few videos about the GV80 and researching safety rankings for luxury SUVs. Min Kim did a very thorough introduction of the car and all its cool features before allowing me to do a 20 minute test drive on the freeway and side streets to get a good feel of the drive of the car. When discussing numbers, Min was very patient and not pushy at all. He even helped me compare the Genesis with two other cars that we were considering. We chose to get the Genesis because of the warranty perks, luxurious interior and appealing exterior. The team was very understanding with our budget and helped to get us to an out the door number that was feasible. Thank you Min for selling us this dream car! read more

Colin Prouty was the best! He knows everything you'd ever want to know about the Genesis brand!

Colin Prouty was a great salesman. Very friendly and knowledgeable. Explained every detail. Very comfortable in dealing with.

Paid over $80,000 for a vehicle, but they never have a loaner for service. They will have someone call you in a few weeks to set up. Very sad. Coming from Mercedes and Lincoln, never had these issues. read more

Colin was great! Superior service and patient as hell. Would recommend coming here and asking for him!

1st time visit this location; prior used Laguna Niguel location which now is Hyundai only service. Arranged to have loner vehicle due expected length of service. Fuel pump replacement (recall) and other scheduled service. EVERYONE I had contact with was polite, friendly and professional. Service advisor (Jose Guillermo) was great and quickly completed check in and got me into loaner. Vehicle dropped off at 8am and service completed 1130am. Vehicle was vacuumed inside and cleaned outside upon return. Very pleasant experience and I highly recommend this location. read more

I had the best car sales experience. It didn't even feel like a dealer. Colin was so helpful as much as Julian. Thanks for the car and helpfulness. read more

I bought a Kia Stinger here about a year ago and I was honestly not expecting to be sold on a car that day but my "sister" and I decided on it almost instantly. I probably would've just passed on it and looked at other deals if not for Colin! read more

Great experience with Min Kim. Clear communication, fair pricing, and very friendly, helpful service.

Julian was the man! Made everything very simple and smooth experience. Definitely 5 stars!

Sami was super helpful. The whole team was accommodating and kind. A very great experience and I walked away with an awesome car!

Everything went well! Despite a couple obstacles of my own making, Colin was able to navigate through them for me. He spent time explaining all the many features of my new car. He was ready to help with anything I needed. Thanks! read more

I had a great experience at Norm Reeves Genesis! Colin was fantastic to work with, he was attentive, patient, and clearly valued my business. Everyone I worked with there helped make the whole car buying process smooth and stress-free, and they even stayed open after hours to make sure we got everything wrapped up the same day. read more

Best car buying experience I've ever had. Also received a very fair price. Go see Sami or Deno. Young guys who are willing to work for you without pressuring you. read more

Man, Collin & Sammy are the best at setting you up with the best deal to have you leaving satisfied & your needs fulfilled. There were both so helpful & so persistent in getting me the best deal for my Range rover. Im forever thankful for their service & quality read more

Sami Suarez was amazing from start to finish! He was attentive, and truly went the extra mile to make the process quick and easy. Thanks to their efficiency, I spent the least amount of time I've ever spent at a dealership and still got exactly what I wanted. Their professionalism and genuine care turned what's usually a long, stressful day into an enjoyable and seamless experience. Highly recommend! read more

I just recently purchased my first genesis and I ended up coming across Sami. The buying process was good and smooth but he did misguide me with false numbers on a different model. read more

Norm Reeves Genesis of Irvine is the best place to meet all your car needs. The management and sales team (Hazel) are always a pleasure to work with! read more

Norm Reeves Genesis - Car Dealers Near Me - Irvine, California

Horrible and disrespectful, start to finish. Lied to about credit check,not given any input on details of the car.

We went online to CarGurus, where we searched for "The Perfect Match" - a hybrid BMW within a 50-mile distance of our home. Nothing...nada... Kept going further distance away, and a listing for exactly what we were looking for showed up! A 2018 BMW 530e with pretty low mileage, one owner and no accidents. The photos showed a very clean vehicle, inside and out. That's the good news... The bad news is that we live in Palm Springs, the dealership is in Irvine - a 92-mile drive. I spoke to Colin at the dealership, getting as much info as I could, to determine whether it was worth that long of a return trip, (with a dog that has to be medicated for car trips). Colin and I had a pretty detailed talk about the car, he gave me all the info he could, and also went out to the car, to take more photos, with one showing the only damage on the entire vehicle (- a light crack on the plastic trim on the shift knob). He did his best to give as much detail so we could decide whether we should head that wav to look at the car. I also saw a different listing from a used car dealer, (not a new car dealership) about 6 miles from Irvine, and called them. The person I spoke to mumbled and sounded like I was bothering him - I asked for some photos, and he forwarded me the same photos that were in the on-line ad. But at least we had another option to justify such a long drive. We set up a time for the following morning (Friday), Colin had a family matter to attend to and so we met with Jason, who was extremely helpful and personable, until Colin arrived a short time later. Let me just say that Colin knows cars! My husband is a total car nut, and they had great conversations about the mechanics and technology of many cars, not just the BMW we were looking at. Summarizing from here on, (because this review will turn into a chapter book if I don't), I will say that this was no ordinary used car buying experience! Everyone there was super attentive, offering coffee/water/soda, engaging with us and Mia, the dog... Colin set out a water dish for Mia, and although we spent a long time there and took 3 hours to drive home in the dark (yuck!) we can't say enough about Colin - really went above and beyond, even discovering that we DID qualify for the $4000 clean car fed. govt. 'gift', since it's a PHEV. This is the place to go for reliable cars - they perform that 190-point inspection, but in addition, they include a 5-month/5,000 mile warranty on their used vehicles. Don't look anywhere else - just head to the 'real' CarGuru - Colin Prouty at Norm Reeves Genesis in Irvine. read more

Julian Arciga and the team at NR Genesis provided an exceptional purchasing experience from start to finish. After a couple test drives, Julian patiently addressed any questions and concerns I had. The team also made every effort to make sure my fiance and I were comfortable and had ample time to discuss our finances, warranty options, etc. without feeling rushed. Very professional service. Thrilled with my new G70 and would recommend anyone else interested in Genesis to shop here! read more