Do not buy a used vehicle from here I bought a used 04 expedition and have had nothing but problems it turs off while im driving it and have taken it in for service multiple times and they cant find the problem and they are not willing to buy back the vehicle now im stuck with a pmt and a useless car . I should of never traded in my beautiful 2011 camary soprt edition. Very dissatisfied disappointed with north county ford read more

I have a new Ford Mustang Bullitt. Yesterday while I was out for a drive I stopped for a few minutes. When I tried to start the car I got a message that the car didn't recognize my key. Try as I might the car would not start, so I called Ford. Ford said the key needed to be reprogramed, and they would come get me and tow me to the dealer I bought the car from. Unfortunately, the dealer was 40 miles away! I passed on the tow and decided to call the dealership and talk to my sales rep. I got Jerrad Bausch on the phone and explained my dilemma. He got on his computer and after a few minutes he called me back with the solution. Soon I was back on the road and home in time for dinner! After sales service is very hard to find, but Jerrad took time out of his busy Saturday to solve my problem. He even asked me to let him know that I made it home okay, which I did. Kudos to you Jerrad! I would definitely buy another car from Jarred and I also have to give North County Ford high marks for employing someone with such high standards! In the crazy world of today it is reassuring to know that old fashioned values like customer service still exist. PS: I love the Bullitt! John D. read more

I've called the service department at North County Ford on 3 occasions and found the receptionist to be almost as unhelpful as the service writers. Not only are they blissfully unaware of what services they offer they are also very uninformed about the concepts of warranties. I've given them 3 tries at helping me and making themselves some money...strike 3...your out! read more

Came in for an oil change/tire rotation and was very pleased with the service I received. TJ was very informative and welcoming. Will definitely be coming back to this location. read more

This is the absolute worst customer service I have ever received. I had been looking for a very specific car for a few weeks and was planning to buy it here after speaking to Ayda (spelling?) on the phone yesterday morning. She promised me that she had the car and that it would be out front waiting for me, two and a half hours later, when we arrived for our SCHEDULED appointment time. I arrive exactly when I said I would and she said the car was not on the lot yet. Annoying, but she said someone will go right out and get it while they collect our information. I should've left then, but I was just too excited about this specific car which I hadn't found elsewhere. We walk over to a table (my dad was with me to sign off the trade in car, but this was 100% my sale), and she rudely and awkwardly implies I am dating my father! He is in his mid-60s and I am a young 20s girl who looks about 16. I was already turned off from her customer service "skills." After she collects my info we tell her what our EXACT quote was on both the trade in and the car from another dealer (we walked out on them because they originally didn't give us the trade in we wanted - they caved that morning on our way to north county - and it was in a different color). She takes the info and walks away. 20 minutes later, not even kidding, a different associate comes up and he tells me that she left to get the car (WITHOUT TELLING US) and that he promises she'll be back in five minutes (he repeats this another five times). After ANOTHER 20 minutes (mind you she had my license, registration & the keys to my trade in -- we were under the impression when she originally left that she was just collecting numbers) she shows up again out of breath and tells me that the battery was dead and they were replacing it THEN they would bring it over. I say it's funny because she promised it would be here by 11:30 when we arrived and it was now after 1pm and the car was STILL NOT ON THE LOT. She got up and walked away without even saying a word. Then she comes back after another 10 minutes and shows us the price. It was about 2k less on the trade in and 5k more than what she KNEW escondido ford was offering us. We get up and walk out and expressly told her how disgusted we were by her customer service skills. She then tried to blame ME for sending my info into the dealership online after we talked. ARE YOU KIDDING ME? Fast forward 24 hours I already bought the car at a RESPECTABLE dealership (Mossy Ford) and I get a call from Jonathan asking how my visit went at North County. Apparently they don't communicate at all so I told him briefly what I wrote here and let him know that I will be posting about my experience and telling everyone I know. He then apologizes and calls me back five minutes later offering 3 free oil changes. I'm not even tempted. I'd much rather pay for quality and GENUINE service than the crap they gave me. Stay far away from this place; you'd think they would've jumped through hoops knowing we were a guaranteed buy, but they still pulled all this! read more

Rude people who even give false names because they knew they're being creepy and intimidating. I had private financing arranged with CCCU to buy my leased car. I needed the Purchase Option Contract. It took three weeks to get it. - 1st RC refused to give it to me because I wouldn't let him run my credit. He gave me a bogus piece of paper that CCCU just threw away. - 2nd, when I went back in and tried to discuss the contract with Chad Joiner, he again pressured me to run my credit. Then when I said I was going to complain, he gave me a fake name. Chad said later, 'he didn't want his real name in a review'......well hello Chad, or should I call you Shay Jones! - The GM, Todd Pierson just ignored my messages and phone calls. - Then, after North County Ford had the check from CCCU they still wanted me to sign paperwork, confirming my leasing credit information. What the &%$^ , the lease was paid in full, on time, a month previously! I have a complaint in with Ford Customer Service. I will never buy Ford again. read more

Worst car buying experience of our lives... and we have been living a long time. We were helping our son (who is a Marine) buy a used car. He had a large chunk of cash for down payment, he has great credit so he was pre-approved by Navy Fed for with a great rate. He walked in with pre-approval in hand from Navy Federal, a large cash down payment and he had a solid budget. All financial bases were covered. 1) The car he was there to look at was listed at $17950.00 the contract they pushed him to sign was written for $25,000.00 +. With unwanted addendum items and extended dealership warranty listed. We asked them to remove many items and were able to work a price that met our son's budget. 2) His pre-approval check required the dealership to call his financing partner.... a simple phone call, from the dealer- to Navy Federal. The check he had would not be valid without interaction between dealership and financial institution. Upon completion of car review from dealership to financial institution the bank would then give the dealer a 4 digit code to write on the check for financing validation and payment. Not a new system of checks and balances. 3) Every single person we dealt with (manager Tim, "finance guy" Omar and salesman Jesus) straight up refused to call Navy Federal! Even though Navy Fed gave our son a physical check, along with a giant, bright orange, bold font, note to dealer that a call was required. 4) Tim, the manager said he did not have the power to make such a call yet proceeded to obtain social security number, salary, references without telling our son that he was running a credit check. Then pushed a paper in front of our son for a credit check. Our son refused to sign it and said "Please call Navy Federal". 5) 2 hours later, when we finally saw Omar the "finance guy" who pushed a contract in front of our son with a 19.9% finance rate urging him to sign... when questioned about the 19.9% rate Omar said "Well you wouldn't let us run a credit report"... our son refused again and asked Omar to call Navy Fed. Omar waved his hands and said "I am not doing that". He went on to tell us how knowledgeable he was in car sales and how inexperienced we were. I am 43, my husband is 56. We've bought our fair share of cars and houses. Omar actually called us defensive and told us he had another customer to work with and pushed us out of his office when our son refused to sign dealership financing contract at 19.9%! 6) We were pushed back to the salesman Jesus, who also refused to call Navy Federal.... So we called them ourselves, put them on speaker and the Navy Fed agent reiterated to the dealership that they must call from a landline, business number in order for this check to be validated (it's a safety protocol for their customer, our son). 7) Jesus finally gave up, shook his head and called Navy Fed. We finalized the deal with the same financing our son walked in with 4 hours prior. Total we spent over 7 hours working with these clowns on a deal that was already financed before we walked in the door. This dealership preys on people and treated us like we were just dropped on planet Earth. This is the exact reason we were there to help our son. We expected as much but this place took it to a whole new level. They are bully's, liars and thieves. They try to mark up price and push under cover credit checks and outrageous financing on unsuspecting buyers, particularly young military personnel read more

Went in to the dealership to look at a truck that I saw as I drive to and from work..it turned out that Oscar and Chris made me a deal I could not refuse. I love my truck! Thank you for your professionalism and helping me score my ride! You guys are great!! read more

I took my 1998 Ford expedition in to have an oil change for the first time, drove it home and the next morning was it wasn't running well, took it back in first thing service guy walked out said it looked fine. I said could you just inspect it and make sure I don't do any further damage because it is not running well. he said he had 20 cars ahead of me and he had no time. I had to tow ($100) my car to another Ford dealership Encinitas Ford where they figured out it needed the pcv (positive crankcase ventillation) hose connector replaced to fix a vacuum leak. then retest after repair. $341.34 for part and installation. They said this could have accidentally been done when they checked the air filter, it could've been just a coincidence, it's hard to say but the real issue was they didn't even try to help me. the car was working fine one day and it wasn't working the next day. I pay extra to go to the dealerships do not go to four N. County for service. not sure how they are at selling cars but I wouldn't want any part of their organization touching my car if I were you. Btw- they also got oil on my front bumper oil on my door they stood on my front bumper with their dirty shoes and it's stained on my bumper. read more

I had a struggle on finding the right price for a truck with a trade in which i was negative. Mellissa and George really took the time ti provide great costumer service and laid out various options and i wales out if there with a great price on the truck i wanted. Thank you again Ford! read more

This review is for the service department which is absolutely terrible! I have purchased 2 vehicles from this dealership and try to keep them serviced at Ford; however, I cringe at the thought of needing to deal with their service department. They have absolutely no regard for their customers and have given me the run-around on issues that ultimately were covered under warranty EVERY SINGLE TIME. They have also pushed me to have multiple repairs done that didn't need to be done. For example, they told me my brakes needed replacement and after taking my car to 2 other mechanics I was told I still had 50% brake life left. They are untrustworthy and not helpful at all. read more

A year later and we still don't have our signed paperwork, they were supposed to pay our registration for the following year and didn't and we still haven't received our check for the over pay of our trade. Not pleased. Oh and the DVD player keeps falling out of the ceiling. read more

I am waiting for my F-250 to be serviced. I was told there would be a delay in the service. They were right, I'm still waiting. I came in at 9:30 am, and it's now 11:15 am. This is one heck of an oil change. At least the rep. has come out a couple of times to contact me. read more

We had a great experience at North County Ford buying a nearly new Ford truck. The entire staff was friendly, professional and addressed our every need to make it happen. Our salesman Oscar Gomez went out of his way to find us exactly what we wanted, at the price we were willing to pay, without waisting our time (as many other dealerships had done). Even Oscar's after sales attention has been outstanding, with him contacting us to ensure our total satisfaction days after we took delivery. We're very happy we bought our truck from North County Ford and recommend them to all. read more

I wanted to give north county ford and our sales personJerrad Bousch and sales manager Jim Cole 5 stars. Buying a car is usually so stressful. Getting my husband back into a dealership after the awful experience we had at ken Grody Carlsbad was pretty tough. The sales manager at Ken Grody sat down and was quoting extremely high interest rates to us. He actually scared us that we had been hacked. When I finally asked what do you mean we don't have good credit. He looked at our paperwork and wow we are tier 1 He hadn't even looked at our credit!!! We got up and left!!! Over 3 hours!!! A few weeks later I went on line and chatted on web site at north county. Told them what we were looking for and gave my email and phone. I had an immediate response from Jerrad. We exchanged multiple calls texts and emails over about 20 hours first to find what we were looking for then to negotiate pricing . We actually bought a bigger truck that they got into our price range. I told him about our experience a few weeks before so he knew it had to be quick with my husband. Truck was ready to look at. Sat down completed initial paperwork with Jerrod. We then did all the final papers with Jim who knew what our credit was and also rewarded us with better interest and extended warranty. The next day I took our title for trade in and picked up new mats. They knew who I was and had everything ready. Super team!!! We came here years ago and didn't have a great experience . I am really glad I came back. They have new management and sales people now. They were incredible We arrived at 245 and left At 520 with a beautiful new ford truck!!! Thank you North County Ford!!!! read more

Since the last management change this place has done a 180 degree turn around. Their customer service has amped up and I've been able to get my car serviced well consistently. I would give 5 stars but I did have one issue with my new breaks not working right but he good news is that they had no problem fixing them right away at no charge. Overall assessment, it's been nice to see the change so I'm glad I gave them another chance. read more

Normally I would not review on something like a car dealership but if I can dissuade even one person from stopping here the time it took me to write this is worthwhile. By and far the worst car buying experience I have ever had matched by antiquated facilities which needs an upgrade. My salesperson found my vehicle and assisted me with the purchase than before I had signed paperwork had moved onto another customer. This led to my new vehicle not being fueled and no demo of my vehicles features provided. Terrible finance department with an employee who was so rude that I almost walked out. Do not stop here!!!!! Continue to another dealership read more

Patrick McAllister hooked me up with my new 2015 Explorer Sport. The service was way beyond what I expected. Not only was the price and financing easy as 123 but they actually care! It is a rare thing that you find an individual with a more professional and friendly attitude. By far the best experience I have ever had in buying a car, PERIOD. read more

Me and my wife drove 5 and a half hours to buy an used Toyota tundra from Mick at north county ford. Great and fast experience. In and out and they had great burgers that morning. Mick gave us a full tank on our used Toyota for our long trip home. Thanks Mick. But the bad side is when we went in for the final paperwork with the finance manager. That fool lied to us about the lojack. He said," since the lojack is already installed in your vehicle that your purchasing from us today." "We can not remove the lojack so you have to pay for it." " its out of our control! " " so sign here." Our dumbass didn't even read it since he said that. Come home to find out from a buddy that's an sales manager that the finance manager lied to us. My buddy said We should of walked out cause there's no way that they are going to let us leave over $395. So for the future car buyers , please don't let this happen to you guys at North County Ford. Don't buy any services contracts from the back end. They are trying to fool and lie and lie.. straight up pieces of crap to me. So save your money and go else where, were your money and time is appreciated. read more

The sales team is great and the only reason they get at least 1 star. The service department is horrible. I have brought it in 3 times for the same brake issue and they messed up on it the 1st time and the second time "something got in between the rotor and the brake pad" then I brought a 3rd time and I brake too hard and " I cracked the brake pads!" I hope this is the last time. I was warned by a friend and ignored the warning! DO NOT GET YOUR CAR SERVICED HERE! Salesman jack Hawkins sold me the truck and he is great! read more

Nick (the old one, not the new one) was the most disgusting and rude sales person I've encountered. I went in to get an appraisal on my car. We went outside to take a look at it to which he started asking info about my car. He asked if it's been in any car accidents to which I said no. Because to my knowledge it hasn't and there's no reason to lie. He then aggressively and skeptically said "WHAT ABOUT THE MINOR DAMAGE THAT WAS REPORTED TO CARFAX?! Huh!" I explained to him that I didn't know about that because I genuinely didn't. He then proceeded to walk around my car with his little clip board and yell "scratch!" Every few seconds. Like come on dude. My car is in pretty damn good shape and that's super unnecessary. Then, he said that my car had been painted again and not by the manufacturer? And proceeded to show me on his little meter. It definitely has not been. He said "I know because I work for Ford." Like, okay? You're also extremely young and seem to not have experience. The fact that he came out and was acting like I was trying to pull one over on him because The clear coat on my car is thicker and that minor damage was reported that I legit didn't know about was very irritating. He was very unprofessional. All the other places I've gone to for an appraisal , they just look at my car and tell me how much. No need to belittle potential customers. I'll never buy another Ford because of him and this experience. read more

The worst dealership I have ever experianced, unprofessional and mismanaged. If you have half a day to waste waiting for a service writer to speak to you when you get there then this is the place for you. I brought my vehicle in for an appointment for a 1 hour repair on a Friday. When I went to pick it up on Monday nothing was done. Complete waste of time I won't be returning. read more

Most horrible experience I have ever had purchasing a vehicle. The salesman were pushy but that's to be expected from a dealership. At least the sales team treated us with respect. Now, the finance team needs to be scrapped. Cameron should not deal with customers ever. As soon as we told him we don't want an extended warranty or gap he became the biggest douche I've ever met. He was rude, belligerent, combative and completely out of line when speaking to us, we were approved with a 3% apr and he was trying to use scare tactics to have us add an extended warranty again saying we will have to go return the vehicle because we wouldn't be approve for financing. Eventually, we just did the financing elsewhere and just brought him a check so we wouldn't have to deal with such horrible and deceiving finance personnel. Our insurance provided free gap coverage and he was still trying to force my wife to add gap... unreal. They don't answer or return calls so if you need to speak to them expect to have to go into the dealership. As if the service wasn't horrible enough they kept trying to deposit the down payment which clearly stated (deposit at a certain date) they kept trying to deposit it early and even after we brought a check for the full price of the car. We had to eventually pay to void it. Cameron needs to be fired. He is costing you business by not knowing how to speak to customers. I would not recommend North County Ford to my worst enemy. Worst dealership I have ever had to misfortune of dealing with. read more

I purchased a new 2012 ford fiesta from here at the beginning of the year. I get oil changes regularly, but try to wait for specials. I think $30-$40 is a bit expensive, but I like having it done at the dealership versus some random place. They wash my car afterward and I have had no problems. read more

Mick and George were great! They helped my dad and I find a car that was a good fit for me. They were extremely helpful and helped me find a car I love. Thank you! read more

Mike in Finance was awesome! Helped expedite our deal and also made us feel like we had known him for a long time. Knows his numbers, products, etc. Usually the worst part about the car buying process is when you are "forced" into the finance offices. Mike helped ease the pain of this necessity. Just an all around cool guy that doesn't make you feel like you need to be on guard to watch for sales tactics. Thanks Mike! read more

Was looking for a new vehicle came across one that I really liked at North County Ford.. Contacted them via email and had an immediate response. Spoke to George Bolanos who just answered all my questions and was very helpful and honest. I came in the same day and walked out with the car I wanted. It was a great experience. I would definitely recommend this place to anyone who is looking to purchased any new or used vehicles. Thank you for everything George and Eddie, you guys were awesome.. read more

They made things right with me. And Jeff P. is a great sales guy to deal with.

I went here not really looking for a car. Was interested in a white fiesta ST. I ended up with great service which was unexpected. He didnt try to sell me the car and by no means am I a friendly person. He bared with all my questions and was very honest! Patrick Mcallister , he knocked off a great deal lower than I even wanted forte car. No bs an easy person to work with. Enjoyed buying here and plan to tell my co workers about the new buy and deal I got from Patrick! read more

The customer service was excellent and was definitely the best experience we have had purchasing a new truck. We had minimal time waiting the truck was ready to go by the time we had finished all the paperwork. Would definitely recommend purchasing a new car from them. read more

After 10+ years we finally decided to get a new car, back in the day you would walk into a dealership and expect to be there the ENTIRE DAY! But that wasn't the case this time around, Fernando Ramos was our sales guy and he was awesome!!! We walked in on a Saturday afternoon, met with him , tests drove the car we wanted , gave him our info and he did the rest. We left the dealership in less than an hour and he took care of everything over the phone/text. By that evening we came back to the dealership , signed off on the car and left with a brand new SUV we are loving the car and definitely loved the buying experience. Thanks Fernando. read more

I have to confess that I'm baffled by some of these reviews. I always feel so welcomed and comfortable at the service center at North County Ford. I've never had an instance where my appointment wasn't honored. The guys never talk down to me, they're always full of warm smiles and they bend over backward to make sure my experience is a positive one. Alex, especially, is personable and professional. I'm so glad I got my Ford at North County Ford and will continue bringing my vehicle there for service. read more

Service people are nice, made an appointment online and assumed would be quick service. Over 2 hours to change my oil, normal PM. They said truck is on tge way, wait outside and over 30 minutes later truck finally pulled out. They have work on their ability to deliver more efficiently read more

So, I had another oil change this morning at 11:00am. When I came in I was not even greeted at all. I told one of the employees I had an appt for an oil change. I didn't leave until after 1pm. They didn't even tell me that my car was ready. I saw it outside just sitting there. I had to go to the front to ask if it was ready. The guys looked liked they didn't enjoy their jobs at all. No smiles, have a nice day or anything. Not a very pleasant place to go... Im only there because my husband purchased the oil changes... read more

Had a horrible experience at north county ford. I called to verify if they still had a truck that I seen on the USAA car sales website and they did. I told them I was a military member and had true car certificate from USAA I sent them a copy of the certificate which locks the price so there is no hassle on pricing. The salesman said they could probably honor if not maybe meet me in the middle. Sure enough the manager called me back and said there was no way he would honor the USAA certificate. I explained to him that the dealership should honor the price cause it was part of the military program. He said the truck was already priced fairly and there was no way he would honor it or even drop a penny more. The went on saying that I was trying to nickle and dime him for a few hundred dollars and that he didn't have to honor the USAA certificate. He also said he rather not sell the truck and rather send it to auction where he would get more money. Overall the sales manager was rude and unprofessional. Needless to say I'm glad I didn't buy the truck from North County Ford worst experience ever. read more

Place seems to operate in waves, for a while it was great, calls answered in timely manner, did not have to wait in service bay too long before you're helped. Now, just the opposite; can't get anyone to answer the phone, waited 20 min in service bay before being helped and service is very expensive read more

Never take you car there for service. The worst customer service you could possibly receive from a car dealership. Call to ask for a status on my car that was dropped off the previous day and never received a call back. The person that was assigned to as my service adviser NEVER called me back. Left messages for her to call. I had to call multiple times and I had to demand to talk to her. Horrible customer service I will never give another dime to this dealership. read more

I am so disappointed with the service at this dealership. Every time I call I never get a call back. This includes service and finance. It's so frustrating! I have called multiple times over a long period of time and the poor service remains the same. I have to put on the pressure to talk to someone when I am in need of help. Service should not be this way. I bought two cars in one day here, so you would think I would be treated a little better than this. I will not return to buy another car. read more

I called in regarding my keyless entry. The receptionist I spoke too (don't haver her name) was very kind and understanding of my situation and instead of telling me there was nothing that could be done, she put me in contact with Trevor who took time out of his day to show me how to fix the issue. I really appreciated both of them going above and beyond to help me. Thank you both! read more

I would have given North County Ford minus ten stars for their complete dishonesty in their repair department if the rating system would have allowed me to! Sadly, we took my husbands truck in for a recall repair...hoping to have a great experience with our local dealership. Both as a repair resource and we have been shopping for an explorer for me. In addition to the free recall repair, my husband asked if they could investigate a strange noise in the front end and gave permission for the $150 diagnosis. What happened when he went back in was astonishing and something we have not experienced in our 50 years as car owners. The counter guy gave my husband a repair estimate of $2300. While he was told that the part alone would be $1,000 and the rest in labor...none of these details were on the written estimate. We took the truck that very same day to a licensed mechanic that has been in business in Oceanside for 30 years. He repaired the issue by tightening six Allen bolts. The noise is now gone, he charged us nothing and we have had no additional problems since. My husband returned to North County Ford to talk to a manager to make sure they were aware that their repair department is totally scamming people with false and malicious diagnosis. It is unconscionable that any repair department would give a $2300 repair estimate for something that was as simple as tightening six bolts. Don't take your car here! They are not to be trusted. I'm talking to the manager, they would not even return the $150 diagnosis fee...for a contrived, dishonest diagnosis. We hope this is a mistake that escalated out of control and that management is not aware of the scam going on. They have lost our business for a new car, and any future repair business or recommendations. read more