Wow!!! Great service from North End!!! Karsten Robinson provided excellent service. My car buying experiencing was one of the best thus far. From the moment I was contacted by North End to agreeing to purchase the car. Smooth and Easy all the way!! Will definitely be recommending North End and Karsten!!! read more

How disappointed I was this past Saturday when I arrived at this dealership ready to trade in my current Mitsubishi for a new one! I had received a postcard in the mail that said challenge us to lower your monthly payment! When I arrived, no one approached me...I went to the front desk and this "sales manager" introduced himself..told him I was there to buy a new car and lower my payments per postcard. He laughed and turned me over to an extremely nice young lady who did everything she could to make the "deal" happen after a couple of hours. Then the sales manager go involved, was going to check some additional finance companies but it wouldn't happen until Sunday or Monday..I left, called hirm Sunday and before I could even tell him to put me in a lower value car, he proceeded to tell me he couldn't make it work, I should keep my current car longer to which I replied maybe I need to find a dealership that could make it happen...his answer "go right ahead" thank you ma'am! I ended up going to a professional organization yesterday and came home with a beautiful new car, all safety features, etc. and a wonderful buying experience! Sales girl Samantha at North End Motors was great and I was sorry it didn't work out for her! Sales Manager, terrible. read more

I was think of buying a car instead of refinancing and saw an amazing 2018 Honda Accord on their website. I went in with a lot of unknowns and was a little worried about the value of my trade in. Danny had led me through the process without all the normal salesman up-selling. I'm happy with my new car and what I received for my old one. I highly recommend and would do business in the future with them. read more

OK, we're all skeptical about used car dealers. In the past when I've bought used, it's always been thru Craigslist and I've had the vehicle checked by my own mechanic. This time I needed a car fast (mine DIED) and I had a rental car and I could not find one I liked on CL. This dealership is near me, a friend bought a vehicle there and was very pleased, and I decided to try it. I could not have been more pleased. Very professional. They don't just have a lot where they sell cars, they have their own mechanics and their own detailers. I wound up finding an unusual vehicle, a 10 year old 2004 Lexus SUV, gorgeous, showroom condition, low mileage, formerly a Fla. car so no rust, and 26 certified Lexus service visits. I'm in a new business and while my income is very good, the increase has been recent and doesn't show on past years' tax returns. I was skepical that I'd get a fair rate thru their financiing dept. Or that I could get a loan in general. Not only did they get me a loan but at a good rate, and including everything even sales tax and registration. Everyone was very professional, sales (Phil Cocio), sales managers, service. I would never go anywhere else. , Also--the day I went to pick up my car, I was told there would be a delay. They were going to replace the front brakes. I had driven the vehicle and noted no brake noises or problems, and yet they were replacing them anyway! I've had the car 3 weeks and I'm thrilled. I've taken a look at some of the negative reviews here out of curiousity and they are a bit stupid. People have a used vehicle for months and then have a mechanical problem and blame the dealer? If months from now I have a problem I'll know that I took my chances buying a used car. In fact, I know I have to replace the timing belt very soon. The car is 10 yrs old with 81,000 miles. I called a Lexus dealer and they told me the timing belt should be changed every 90,000 miles OR 7 years, so it needs to be replaced now. I knew that when I bought it. If I didn't check it out and had a problem it would be my own fault. The Lexus dealer wants $1050, my trusted garage will do it for $650. DO YOUR HOMEWORK. As to the complaint that dealer personnel trying to get buyers to buy extras, features, what do you expect? You'll get this from ANY dealer even if for a new vehicle. If you're spending 10 or 20 or more thousands of dollars do some homework, some reading, maybe Consumer Reports. I'm very pleased and would return there. read more

They have a great selection of cars. The staff there are very informed. Also they are very friendly. (Thanks Kent :-) ) I will be returning again very soon. read more

Bought a car here about two months ago... had to go back 3 times because they kept messing up the paperwork on their end. Had the car delivered and they realized they also messed up the car loan. Had to go back AGAIN. Now trying to get them to update the registration as promised and send a delivery refund as promised..... this place is a HUGE headache. I would go elsewhere. read more

I would not recommend this dealership. You put yourself at risk here. They do not keep their promises or their appointments, or their word. I put great value on honesty, and these folks do Not. I was shocked at the lack of service and respect I received. I am so upset about the way I was treated. Who knows what kind of car you will get when you buy from a place like this. Be Warned, Stay Away. read more

Sales dept great Service dept not so much:( I purchased a 2015 GMC Denali Terrain with the warranty. Everyone was incredible nice and dealership seemed to take customer service seriously. I referred my son to purchase a vehicle there , which he did. Last week my engine light came on , I called to schedule an appointment with service. They were busy and was told they would call me back. I did not get a call back , so I called again -they did get me in this morning. This is the first time this vehicle needed service and is under warranty. The service dept. did a diagnostic and stated a valve needed to be replaced it is under factory warranty. The service dept. stated they can do the repairs outside of the warranty because the other dealerships handle factory warranty unfortunately these dealerships are too busy. Plus, I if decide to send the vehicle to the other dealership , I would be responsible for the diagnostic. So I explained to the service department this does not feel good , usually when you have a vehicle under warranty it does not involve all these steps. Plus when I purchased the warranty , I specifically asked if all the work could be done at the service center, which I told was correct and no problem. I am extremely disappointment that I am going to have to pay out of pocket for something that should be covered. Serviceman did state he would speak to the manager , and he did find a dealership in Brockton to assist with the factory warranty not until Friday. When I asked about an appointment then the price diagnostic test came up again, and it just felt as going round in circles. So, end up just asking for it to be repaired, but not feeling great about paying for a warranty that is not covering or the fact that the work that is done at the North End Auto where I purchase the vehicle is not covered by warranty. Probably will not recommend in the future. read more

ALERT THIS DEALERSHIP DOES NOT PROVIDE CUSTOMER SATISFACTION I bought a car from this dealership and I got nothing but stress. I brought the owner Akee Parwaz a CERTIFIED diagnosis of my car and he says that nothing is wrong with my car. I have warranty and they still gave me a hard time to have my vehicle fixed until this day I have to go through court process cause they refuse to fix my car. PLEASE PEOPLE Don't waist your time or money at this dealer. read more

I was surprised by all the bad reviews this place had. I will second what someone else said, this is a high volume dealer so one of the cars I wanted to look at had already been sold. Jose is great though! He let me test drive a couple of cars and was super patient. I was torn between a Hyndai and a Kia. He let me take my time at looking at both. He also was great at explaining the financing options. It was truly a great experience. read more

Went to North End Auto to purchase my 2014 VW CC, first let me say Randy Torres was a pleasure to do business with, he made my experience the most stressed free and non pressured car buying experience ever, took care of everything I needed with zero problems, I don't know when I will be purchasing another car, but when I do it will definitely be from him, I'm going to refer any and everybody I know looking for a car to him, thanks again Randy! read more

Found a car I liked on Craigslist posted from here. After trouble clearing a service engine light in my 2003 trailblazer with 232,000mi on it, I decided to check out the Durango I was interested in. Walked around the lot looking for the car, wasn't approached by anyone (which was actually nice, in my opinion) decided to go in. Ryan greeted us at the door. I told him I was interested in the Durango and we sat down at his desk to discuss more. Right off the bat, Ryan came off as a very personable and honest. Although the car I went to see was out of my price range, he let me test drive it anyway. He also took the keys to the next model down. Although it wasn't what I wanted, it was just what I was looking for plus more. Ryan made the whole process very easy and understandable (first time financing and first time dealer buying). I got much more money than what my trade in was worth! Ryan was so great I ended up walking out extremely happy with my time and the money spent. I would highly recommend seeing Ryan Benjaminson if you go in here. Sadia was my financial advisor I worked with, also a very personable woman. She made sure I understood everything from top to bottom. We probably spent an extra 45 minutes talking about personal life which made me feel so comfortable! Thanks again Ryan and Sadia for making me happy with the car I bought and making everything so easy for me! I will say the only reason I took a star away was because when I picked up my car, it only had 1/4 of a tank of gas in it. Other than that, outstanding service from both of you! I'll be back for the Durango when it's time for my trade in! -Angela read more

Perhaps I am the exception, but we had a very good experience at North End Motors. We did a lot of comparison shopping and their price beat out everyones. They also gave us significantly more on our trade than other dealers offred. Our salesperson, Bernie was not high pressure at all. I did bring our car back the next day because they missed a scratch when they were buffing it and they took us right in. read more

My wife and I purchased her BMW X3 approx 8 mos.ago. Thank goodnees, the car has been reliable and safe since then. Everything the salesperson said it would be. We also signed up her car and my 328 Xi for their synthetic oil service everyone should take advantage of...especially if you own a high performance car. Ask for it by name...it is completely worth the initial $100 investment. Aside from all this, it is nice to see owners involved in the satisfaction of their customers. After oils changes, I am always asked if I am pleased with service, staff and ultimately the performance of my car. We would definitely go back when it is time to upgrade into something new...or pre-owned, I should say:) read more

Domingo was my salesman he was great small amount of miscommunication but other then that everything was great

Let me start by saying this. Do NOT Buy a car from North End Motors. Now allow me to explain in detail why. I contacted them about a 2014 Cadillac CTS sedan. Saw it advertised online. And called the dealership. Salesmen Ahmahd Crowell was fast to respond with a phone call. Then sent me a nice video of the car in question. I lived over an hour away, so the details were mainly being discussed on the phone and via text. After some back and forth we agreed on a monthly payment over a 5-year term. I also clarified the model of the car was the luxury edition which was what I was interested in. At this point I was impressed with how smooth we had been able to communicate, and the details of the information shared with me. After gaining the thumbs up I drove up to the dealership. Saw the car. Which looked even nicer in person. There was a small dent on the bumper and a couple of scratches and small dents that the salesmen Ahmahd said he would have taken care of. I was happy to move forward based on the cosmetics being addressed. Sat down and began the paperwork and soon learnt that the deal was structured over a 6-year term. NOT a 5 year. This almost derailed the whole thing. After some additional negotiations we ended up back to a 63-month term. With a slightly higher payment. I felt mislead to get into the dealership with false information but really wanted the car, so we worked through it. This also required me putting another $800 down ($5800 in total). Signed the paperwork in the finance office (woman in the finance office was a peach and very professional). Shortly after signing the car left for the body shop. Since I was buying out of state they assured me the cart would be checked over and pictures would be sent prior to the car being delivered. Here is where we began to free fall. The car was delivered to me. The bumper repair was subpar, and the dents and scratches were all remaining with the exception of one. Took pictures and sent them to Ahmahd and he put me in contact with the sales manager. They wanted m to bring the car in and evaluated for repair, but I did not have the time to spend a 3 hour round trip, so I advised I would have the dents addressed locally and tell them the cost of the repair. I ended up being stuck with 75% of the repair cost but in the dealer's defense they sent me $100 towards it. At this point I felt that all issues had been resolved. The car passed inspection with flying colors and all was good. NOPE. Called Cadillac directly to order an owner's manual (car didn't come with one) and they advised me it was the BASE model, not a luxury. Again, I was lied to by the dealership. Next, I brought the car into my local Cadillac dealership to order floor mats and to be shown how to use the paddle shifters. Service tech got in my car to show me and laughed and said well.... One of your paddles is missing, literally ripped off the back of the steering wheel. I took pics and again sent them to the dealer to be address. They again want me to bring the car down. Drop it off, receive a ride home and MAYBE they will address the issue. How am I the one having to take collectively 6 hours of my time to go back and fourth twice to have something fixed that should have been corrected prior to the car being sold. Literally they sold me a car with a piece of the steering wheel missing. After getting attitude from the service manager for the second time I hung up. I'm done being treated as I'm the one in the wrong. This dealership sells a lot of cars and they obviously lack in the quality control department. All these issues could have been avoided if they had properly gone through the car to begin with. Why am I the buyer having to deal with these issues? They should send someone to get the car or offer a local service solution. I just don't get the way this dealership conducts business. In short: I was deceived over the financial terms. Deceived over the actual model of the car. Deceived over the cosmetic repairs made to the car. Was given attitude by management (never by the salesmen, he was in the wrong, but always professional). And now have a car that I can't paddle shift because its MISSSING the shifter. You can't make this stuff up! Do yourselves a favor and DON'T BUY HERE! read more

Though I ended up buying a new car instead of their low mileage used vehicle I went to see, their car matched the pics in their ad. Their salesperson, Tommy Commerford, was helpful, knowledgeable, and straightforward. His manager attempted high pressure at the end of my visit, but he didn't play any games (no financing was discussed). Note that their $495 "doc fee" was at the highest end of MA doc fees per http://www.realcartips.com/newcars/482-documentation-fees-by-state.shtml. Also, I didn't immediately notice that the second paragraph in their vehicle descriptions listing various options says "At North End Motors we also carry vehicles with...." read more

I went in, as a repeat customer, and the service was horrid. Marie showed us the truck and when I went on a test drive was texting someone the entire time I was driving. Certainly not interested in seeing how I was enjoying the car. I then agreed to look into financing and with a good rate it was well over 5%, which seems high. I tried negotiating on the price and was told "You have been told we don't negotiate. Don't you remember that from the last time? If I lower the price I will loose money" said with hand over her chart and big eyes, looking sad. I could not get a price/monthly payment I needed, so I left. No thanks, nothing. read more

Made an appointment to go see a vehicle left work early to make my appointment with J.K. Drove to Canton. As soon as I walk in the door sale rep was not available. Another sales rep comes over and says I think we just sold that car this morning. Mind you I got a text message to confirm appointment at noon and my appointment was at 345. J.K would not show his face until the end before we were leaving and says yes I'm sorry we sold that vehicle. So we just walked out and told him you could've told me this prior to me coming. But anyways seems like all they care about is money and not the customer what's the point of making appointments and wasting peoples time. read more

Horrible dealership and Service department!! Please don't waste your time here...I promise that you'll be disappointed and your vehicle will have MAJOR problems. read more

...Avoid this place, overpriced cars, pushy sales people, just awful...they kept calling me over and over till I found my daughter a car at another dealer next town over same year make and model very similar car for $1800 dollars less...just next town over at a small car dealer right on 138 he did not have the car but he said it was easy to get one so two days later he call us and tell us he looked around and knew what other dealers where asking, and gave us a $1800 dollar off their price... read more

This review is for their SERVICE DEPT ONLY. I have never bought a car here. N. End Motors have been inspecting and servicing my 45 yr old Mustang convertible for the last 5 years or so and I am pleased with the attention and realistic assessments and recommendations they have made. The car is a real jalopy and needs everything but they have been very helpful keeping it on the road for use as a beach car every summer. I particularly like service guy, Rob who now recognizes my voice when I call to make an appt for annual inspection. read more

I have had two horrible experiences with North End Motors in Canton. 1. I went in to buy a car for my wife. The salesman was young and cocky. After the test drive, he told his coworker to park it in the "sold" lot. He then forced the sale upon us and made us very uncomfortable. We said we didn't want to buy, but they kept having different people talk to us. Finally we walked out and said we felt very pressured. It turns out the finance dept was trying to screw us with a high interest rate when we both had great credit. 2. I went to test drive a car. I called 30 minutes before and asked if the car was available to test. When I got there, the salesman looked confused and said the car wasn't actually at the site. We had to drive over to the other branch to actually find the car. A simple 20 minute test drive ended up taking 2 hours. These guys stink. Avoid at all costs. read more

Just bought a beautiful used 2011 Audi A4 here. Had the pleasure of working with Philip Chancey. I have to say, Philip really went the extra mile for me. He knew the market, was able to read what I wanted, and fully delivered. In addition to getting me in the car I had my heart set on, Philip took care of all the extras for me from personally bringing my car to a tint shop and ensuring the quality of work, to making sure the mechanics at their shop made sure I was in great shape to go by putting brand new brakes on the car for me before I drove it off the lot. I say all of this knowing that I am not an easy customer, I have pretty high standards and was genuinely impressed. Bottom line, the staff at North End Motors were professional, responsive, and knowledgeable. I'd highly recommend the dealership, and suggest anyone going in to ask for Philip Chancey. You won't be disappointed. read more

In December of last year, my car was totaled and was not a great way to end the year! Once my insurance company sent me the check, car shopping was on the list. This is truly one of my LEAST favorite things to do! I went to 4 dealers and had terrible experiences, as expected. Then, lucky # 5 was North End Motors in Canton, MA. I had done some online research and knew the car I wanted. I sent an e-mail and received a text within minutes to call one of the managers. I called and had a great conversation with Morgan, who set up an appointment for the next day! My wife and I went and met Morgan and then worked with Phillip Chancey. I knew right away it felt right-He truly knows cars but doesn't make you feel like you don't. Funny, kind, straight shooter-that's what we wanted. Another plus, he let US take the car out. Didn't jump in the back and sell, sell, sell. That is truly refreshing! Then, when it was time to crunch numbers there was no haggling, no "let me speak to my manager and see what we can do". None of that foolishness. There was a price, we ran numbers, we looked at some online comparisons, car sites, etc.... and we were sold! The Finance Manager was great as well! She explained everything in full detail and made is as painless as possible, (especially when you're talking about money/loans/etc.....). Purchased on a Tuesday, picked up on a Thursday, (that was my request as they said as long as my insurance company followed through in a timely manner, they could have had it for me Wednesday). We went yesterday and within a 1/2 hour, I was driving out of the lot! I will go to them for all services and am happy to report that I have now found a car dealership that I will continue to buy cars at. I've never found that in all the years of buying. No feelings of loyalty and that was what my dad did for many years, (went to the same dealer for service, new cars, etc... ). He knew he was being taken care of and now I can happily say I feel that way too. NORTH END MOTORS is a GREAT place to buy a car! read more

I have no complaints about service, friendliness, professional treatment, value & price of the car. (Sorry, I know, it looks like yelp is only for yelping, but I think they're OK, and so do other review sites.) One caveat, every dealer has a non-negotiable "Standard Documentation Fee", and MA has no cap on it, so it varies. Theirs is rather high. Add $500 to the sticker price, plus taxes, etc. That moved $13,781 up to $15,303. A dealer in Bourne has a fee of $379, and Falmouth Toyota pride themselves on a fee of $95. So find out what the standard documentation fee is for whatever dealer you're talking with, and factor it in. Comparison of sticker prices is not the whole story. read more

I felt like I definitely owed it to North End to update my review. About 2 months ago I turned in my Maxima and bought a new car from...North End Motors. And I must say they went above and beyond to find me the perfect car. Patrick, my salesman, was amazing. He listened to what I wanted and had the patience of a saint. The department that works the numbers- same thing. Overall, a really good experience compared to last time! read more

This is a horrible "dealership". Run, don't walk away from this place. The purchase process was horrible. A 3 day wait for my vehicle turned into 2 weeks. I was calling the salesman and the manager there after a week and no one would call me back, just blew me off. When I finally heard from the sales manager they told me that the bank lost my paperwork. It reached the bank (by Fedex) and they couldn't locate it. Frustrated beyond belief at this point, I demanded my $5000 deposit back and told them I was on my way to get it. Five minutes later the sales manager called me back and told me that it was all set, come and pick up the car. During my recent oil change (I bought the car 6 months ago) at a local Monro, I was informed that my brakes were bad in the the front (2 mm) and that my tires are almost bald. I contacted Akee, the General Manager, and told him what happened. He danced around the issue for several minutes saying that those places do that to sell brakes and tires and I asked him to let me have their service people take a look at it. I have only driven this car 3000 miles in 6 months and suddenly I need brakes. What about the "100 point safety inspection" I guess that doesn't include BRAKES and TIRES. I brought the car in there today and they wanted me to pay $250 for the front brakes (they gave me a $100 discount because I bought the car there) I told the service manager that wasn't acceptable, I would bring it elsewhere to be fixed. I don't trust them at all. This "dealership" is shady, they lie, they have despicable business practices, and NO customer service whatsoever. They clearly don't care about their customers and really should be shut down. I gave them a chance to make things right before writing this review, and they clearly did not. I have also filed a complaint with the Better Business Bureau. If I thought it would make a difference, I would contact the media to let everyone know that this place is not a reputable dealership in any way, shape or form. Based on the number of negative reviews here, this is not new information to anyone. read more

I came in a couple weeks ago and met with Corey. He was very helpful answering any questions i had. Made me feel comfortable and this helped in my decision. Its been three weeks now & i am loving my Acura ILX. I recommend you guys go pay him a visit. read more

Chris with very professionally funny. He was nice and direct in a very friendly manner. He called to keep me updated with what was going on. He got the job done just as he said he would. And in great time. As I showed up the one day unexpectedly, he made it known that he would be right with me as he was with someone else. I didn't have an appointment. A few other people I dealt with were very friendly as well. I was off riding in my new 2011 FX4. Well new to me. I will be looking for Chris W. when I'm ready to trade up. Hopefully no time soon sorry Chris. It's been 11 months and I love my truck. read more

I am very disappointed in the service I have received.I stayed until 9pm after which I was told the banks are closed and I would have to wait until the next day. They did however say i may have to put down 1-2 thousand dollars which was understandable. Icalled the next day and spoke with Patrick who stated that he didnt get all the banks back but I would have to put down 5000 dollars plus my trade in. I told him I was unwilling to do this and that if he could not help me I would find someone who was willing to try and get me in a new truck. He didnt try to further help but instead said good luck and hung up. I would never refer them to anyone for car buying. Very unhelpful nor does it seem they really want to sell vehicles!! read more

Terrible way to run a business. I test drove 1 car and loved it and wanted to buy it. First off when the salesman comes out with monthly payment options they were not a set figure, but were a range, like 200~215 per month. Wtf is that? Once we got rid of that and started talking set dollars, the sales guy I worked with was actually very nice, Danny. I only had a small window to work out the terms of the deal (Friday afternoon) and I had to leave when we were close to a deal. Made an appt for 230pm Saturday, the next day. I told him I was still very serious and gave my cell number and he gave me his. We continued via text through the day and he called me Friday night with great news about my interest rate which put my payments exactly where I needed them. I told him we had a deal. I texted him Saturday am, I told him I would be at the apt with cash down payment in hand. Fast forward a bit I get a TEXT at 215pm, they sold the car to someone else. No loyalty to their customers, and compared to the other reviews on this site my experience was nothing. At least they never got any of my $$. And save your cookie cutter reply Francisco because I don't care what you have to say. read more

They might as well put a morning after pill in the glovebox after raping you on the price. I signed all the papers and paid for the car on a Sunday and they said they would contact my insurance company for me Monday morning and I could pick up the car Monday evening. Well an hour before I was supposed to pick up the car I called my insurance company to make sure everything was all set and she said the dealer never contacted them. So that pushed my pickup time back three hours. And they charged me for an inspection sticker, seriously I wasted $17,000 on the car and you couldn't throw in a $30 sticker for free? And when I finally did get the car, there was NO gas in the tank! The light came on as soon as I pulled out of the parking lot! On top of that the navigation system is broke, which is find because I have my own handheld one. But because of that every time I turn on the radio it beeps literally every 30 seconds with a navigation error message, so I can't even listen to the radio. And when I called the dealership to ask if somebody could take a look at it the woman was a complete *itch to me! The service department closes at 5 and I get out of work at 3:30, but she insisted an hour was NOT enough time for someone to look at it. So I have to waste my Saturday morning at the dealership and pay for them to, not fix the navigation system, but just stop it from beeping. read more

Purchased a 2012 Volvo from North end, not only was I pleased with the dealership I was very pleased with the salesman John. He was very informative and made purchasing a new car easy. we enjoyed. his help so much we are considering purchasing a second car from there. read more

Horrible !!!!!!!! I wish there was a box with big X on it. The only reason why they got 1 star is because that is the only way that I will be able to write this review. I was referred by someone so I looked online and found a car that I wanted. Upon getting there, I was not formally introduced but was just asked for my license so that I could test drive the car. Yes, I did like the car but I was not given any appropriate information. I never received carfax. For financing, I never recieved the APR. I was told that I could not negotiate the price which seemed odd to me. & it was only when I came to sign the paperwork, that I got the total amount. No one knows the slightest information outside of their department. Afterwards, there were things that needed to be fixed with the car and Ive been waiting almost a week to get it fixed when it shouldve been done within three days. Ive been on a wild goose chase trying to get answers and call backs because everyone is either "busy" or "will call back". Prior to the sale: consistency, assertiveness and accuracy on days and times things would be handled. After the sale: lack of communication, confusion on who is doing what and lack of empathy for customer. Heads Up*: if you are trying to find out information on the car you purchased, you will be tossed back and forth from department to department and when you get a hold of someone, they probably wont know the answer. This is just my review. If you decide to go there to buy a car, please make sure youre in contact with the general manager throughout the entire process because you will be in this process for awhile. They assure their customers that they are the best dealership in New England because of how they treat their customers. Um FALSE to the 100th degree. Worst Car Experience EVER! read more

I bought a used vehicle from this dealership, which had a few problems after driving it for a few weeks. When I brought it back multiple times the problem was never fixed because they could not "duplicate the concern". I called back about wanting to trade the vehicle for another and they never returned my call. I took it to another dealership which I had previously bought from before, and they asked me if I knew it was a previous rental car, which I did not. This information was never disclosed to me, and made the car harder to sell. I ended up trading the vehicle for another at this dealership due to the problems I had and no response from North End. My experience trading it in brought other details to my attention. When I picked up my vehicle from North End there was only a half tank of gas! Other dealerships will provide a full tank as well as cover the cost of your first inspection. North End did not cover the first inspection due within 7 days. These details go a long way when recommending a dealership. I do not recommend North End Motors. read more

I bought a used Jeep from here a couple weeks ago. I had decided what I wanted after looking at the website and emailed them to make sure the Jeep was still available, they immediately contacted me and I set up a time to come in for a test drive. The salesman Randy was very helpful and took me for a test drive. I decided to purchase the car and they worked with me to get the monthly price I wanted to pay. I did have to wait awhile to meet with finance department, they said they were short handed. I picked up my car a few days later, the wait was quick and I was able to take my car home within minutes. They said they would send my registration in the mail. I received my registration a week later and went to get a sticker. I wanted to take it to my own mechanic and have them check everything out. I was a little disappointed when they told me the break light was out. I had figured all that had been checked before I took it home. Even though it only cost me $12 to have it replaced, it was still discouraging to me since I figured everything worked perfectly on it. I did contact them about this and they said they would have taken care of it for me had I brought it to them. I however l don't live close to there and it was not convenient for me to come all the way back there especially without a brake light. Overall great service, just recommend checking your vehicle's lights before driving it off the lot. read more

Worst car dealership ever....PLEASE READ. Test drove a truck and haggled back and forth a deal with the salesman. Did not meet on the price so I got up to leave and the manager came over to see if we could "meet in the middle" on the price. I waited another 30 minutes ( on top of the first 2 hours) when he came back he offered me the same price as before, I left. 2 days later the salesman calls me and "wants to earn my business" and offers to take $800 off the deal, I agree on the price and am ready to give him a credit card. He says he will run it by the boss and call me right back. 3 hours later and no call. I call him and he is with another customer, I am assured he will call me....he did not. I write an email that was not returned. The next day I call again and he is again with somebody, I ask for a manager. I explain the pricing situation we agreed upon to the manager and he says he can not give me that price and offers me the same price as before when I walked out. I told him to sell the car to someone else. Terrible way to run a business, lots of double talk, empty promises, unreturned calls. There are plenty of other car dealers to choose from. read more

WORST SERVICE EVER!!! No one knows what they are doing, and promise things that you will not get. I was told I would leave with my car that day... after 7 hours of waiting around and they "forgot" to get the car serviced. Went back to pick it up, and their was no gas in it, and had not been cleaned. The financial office never corrected their mistake on my payments and I continue to call and nothing has been done, since no one ever answers the phone. Terrible experience would not recommend this to anyone. read more

TERRIBLE!!!!!! ZERO STARS! I found a car that I liked online, emailed to confirm that they still had the car for sale, got a quick response that YES they still had the car. This was at 9am, made an appt for 12pm the same day to see the car. So we drove the 45 minutes to the "dealership" to see the car. Upon entering the dealership we asked for whom we were told to ask for, he passed us onto someone else - this person had no idea that we had an appt, were here to see a specific car, and definitely didn't have the car ready to be seen as requested. Once the salesman located me in their computer, and found the car that we were looking for; we were told that the car was SOLD!!!!!!!!!! And not just this morning, seems as though it was sold days ago. The worst part was that it seemed that none of the employees were even surprised that this was happening - or that we were furious. We complained to the manager on the way out, and he did apologize, and offer to look for a different car for us, BUT this seemed like such ordinary practice we left. TERRIBLE - will never go back, will tell everyone that we know! STAY AWAY from North End Motors - they wasted over 2hrs of our time, a 45 min drive with a toddler. Shame on them!!! read more