Rest in peace Mike! Kia Tarrytown!!! You were indeed such a good customer service rep. There is a void in my heart. You don't get this superb customer service anymore from anyone! You were one of a kind. I hope the others will follow in your footsteps. KIA lost a good rep. SIP!!!! read more

Completely disorganized, unhelpful sales people who quoted entirely different fees than the manager, and car almost sold with huge issue which explains why it was priced below market. Don't waste your time or $ here read more

This place is one big scam. In the end, we spent over an hour there, and didnt even see the car we came to buy. We drove an hour yesterday after calling to make an appointment to see a car they had advertised on their website. When we arrived, we weren't taken to the car, but the salesperson immediately asked us for info about our trade and financing, and then walked away, presumably to "get things started". Okay. After 10 minutes, we were wondering what was going on. The person came back - turns out, they were "bringing the car from their other lot" which was about 30 minutes away. Not kidding. So then. We were already there. They already had us waiting. So we started talking about price. They brought out their pricing sheet which very clearly showed a price over 5k higher than the price on the website (for a not inexpensive USED car). When we said, what is going on here, the salesperson said, well, THATS THE PRICE WE POST TO GET YOU IN THE DOOR. we were pretty much done after that. We heard 2 of the other people laughing about us, saying, "they will be back tomorrow, they won't find a better deal anywhere else, hahaha." (We did find a better deal, and a much better car, with a dealership that doesn't use deceptive practices or laugh at people trying to buy their non-existant cars). We left shortly after. And. Shocker. The car hadn't shown up after over an hour. This place is a SCAM. DONT GO THERE EVER. read more

Long ago, when I purchased my Kia Niro, I had rated this place five stars. Then it became Northeast Kia and I updated my review with a single star. Service had been terrible. I am happy to say that things have really turned around. When I go I find a clean, well staffed facility. They have been running it in quite a safe manner during Covid. Scheduling is quite easy, and the service staff is lovely to work with. I am assuming that it was just a change over that made things kind of terrible for a while. I would definitely recommend Northeast Kia once again at this point. read more

Spent an hour yesterday test driving and going over the vehicle I wanted to purchase...like the other reviews my experience was also horrendous...not til an hour and a half later did the the sales person tell us forget about the price you see on the sticker we are charging 15000 over sticker on the telluride and 8000 over on the sorrento...what a deal...when was the last time anyone said they wanted to pay over sticker...I also have a sportage I leased last year and the battery died at 8000 miles....not enough room or time to tell you about my wonderful experience with service....this place needs to close my friend also had an experience paid for a lease down payment and they sold the car before his scheduled pick up....disgrace read more

Billy was exceptional! He made my experience enjoyable. He was patient and thorough, as I test drove several different vehicles. I couldn't decide, and returned several times. Billy listened to my needs, and actually found me a better model, for the price I wanted to pay. He kept me informed throughout the process. I would highly recommend working with Billy, and I will definitely go back to Kia to see Billy for my next car as well. read more

This review is long ever due, I brought my car in for my NY inspection about a week and half ago and also I was trying to give this place another chance since after the last time I had an issue with them. I dropped my car off and reconfirmed that they had my correct number in the system and they did. I told them to call me when my car was done because I had to go back to work. I got a call maybe 35-40 minutes later, but maybe pick up on the last ring when the guy hung up. Anyways, he left a message saying that my inspection was done, but it was time to do my oil change. So I immediately called back the same number he called me, I called in total 5 times, 3 times out of the 5 I spoke to a receptionist who kept transferring me to services. The last time I spoke with her, I said "hey, is anybody in services because you keep transferring me and nobody is picking up?", she responded, " I don't know and I'm the only one answering the phones" with an attitude. Literally I was in mid sentences and she transferred me again. I hung up the phone and went over on the clock at work to talk to them because I know for a fact if I didn't get in touch with them some how my car would have just been sitting there. Firstly, what turned this experience sour once again was that the receptionist,Dolly lacked in customer service. If I'm telling you for the 3 time out the 5 times I called that every time you transfer me nobody is picking up, you should maybe put in a little bit more effort to have proper phone etiquette. I'm sorry that you can't properly do your job and pick up lines because technically you are a receptionist. Maybe you should find another job that doesn't require you to have to multitask. Secondly, when I got over there to then express that I tried getting a hold of them, I was the crazy one because they been in service all long and they didn't get a phone call. Alright cool, I mentioned to them that the receptionist that answered the phone was very rude. I then go to mention about them wanting to do an oil change, because technically I was offered 3 free oil changes from my previous experience with my tires situation. The "service manager" Ken decided to speak and said, " oh you were suppose to take down that review about us to get those free oil changes." I said, firstly nobody told me that, and I'm not taking down the review. Make a long story short that conversation didn't go so well and I will never be going back to this location again. They slap a new name on their business and swear they are much better but they lack in communication, in customer services, and hiring competent people to do their job the right way. They are so worried about bad reviews rather than doing the right thing for their customers and their CARS! I will not be taking down my previous review or any other reviews I rightly can for no free oil changes that I can ALWAYS pay myself. read more

Northeast Kia - That's definitely their number, and I called them 5x - Car Dealers Near Me - White Plains, New York

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I used them for an oil change for my car a couple times and for my wife's car this past visit. For oil changes they may be a couple dollars more then other places but they are on the way home so I dealt with it. On one of my oil changes they did not check the fluids but they did comp my 2nd oil change. However my visit with my wife's care made me take my business elsewhere for now on. They told me about other services my car needed and I agreed to do them but when I got a breakdown of their labor rates and called other Kia services places I found out they were $60 more for 2 separate items. I don't really do reviews but this called for me to speak up. Save your money and go elsewhere. They say they are award winning. Don't fall for that hype. read more

It's been a month since getting the Telluride, and I'm just learning now that they just paid off my previous lease and didn't buy it out. So now I don't know where that vehicle is or what condition it is in. Apparently, I'm on the hook for all sorts of fees now (miles, damage, etc) and god knows what could have happened to it since. The dealership's lack of communication and the condition of its packed back lot doesn't give me a high level of confidence. NO ONE HAS RETURNED MY CALLS. Finance guy's voicemail is full. If zero stars were an option... read more

So where to begin. My wife and I went in to look to turn in our lease for a new vehicle and was directed to a vehicle on the lot a model trim lower with less features. We kindly said no thank you we liked our trim level and color. Next we were asked if we wanted same trim model different color. We said again no thanks. We went back and forth on price and landed where we felt comfortable. But we were walking because of color. As we got up the sales manager (jumani) said ok you got it I'll have the color you want and trim in 2-3 days. Ok so we agreed and put a $350 deposit down and left. I called 2 days later asking for the v.I.n. of our new vehicle so I could shop for car insurance rates. I got "Ok we'll call you in 20min" they never called. So I call the next day "the car is in service and we are getting it ready for pick up" I said ok please get me the vin and call me back. I do get a call back surprised and hopeful. They say "hey Brian we ended up getting the car in but it's black (wrong color)". hence why they wouldn't give me any details about the vehicle when requested over the last 4 days. I said no thank you and they asked me if I wanted to wait until 4/6 when they would get one. We said no we request our deposit back. Well after two confirmations from jumani and team they said it would be back on the credit card in 2-3days. 5 days later we called and my wife finally got through to financing and guess what? Surprise they never put it in. Well thank god someone reasonable rectified that, but STEER CLEAR. We were lied to on multiple occasions and we were almost out $350! Besides a small showroom it was a mess and ver unorganized. Ps someone called complaining about service while were there LOL! read more

Called to buy a Telluride SX, got multiple text messages confirming appointment and that car was waiting in front waiting for us to see.- the morning of our visit got another call confirming we are coming. Showed up on time and salesman says a person put deposit on car an hour before- our appointment was 1015 am. He did not offer even to show us the car and the color. I doubt the car even existed, and he tried to push us to look at a different model. No calls telling us not available. Also why would a dealer accept a deposit when I was willing to buy the car then and there. Left and will never return. I haven't been to a reputable Kia dealer yet. Corporate better put their dealers in line. Eventually the T Telluride novelty will disappear and so will its costumers. read more

Good service, took a while to get to test drive the car. Doesnt seem like they maintain their used car inventory. Found alot of issues with the car I was looking to buy. Salesman Luis was helpful, he understood I didnt want that junk car but his manager kept pushing for him to convince me to buy the car. They seemed offended that I didnt like the car. Its been on the lot for over 90 days... the car is junk! read more

I had called up and scheduled an appointment to test drive a Kia Optima. While on the phone with the internet sales manager, I had requested a few different numbers. She said she will give me a call back, I waited 2 hours before I called back requesting those numbers again. She said they will get to it when they can... I let a few hours go by, as I'm now sitting at a different dealership..I call up and ask to speak with the manager, whom the gentleman said it was him. I explained everything to him, asked him if he could put numbers together for me, as I had over an hour drive, and if it wasn't in the price range, I would have to cancel my appointment. I was told to give him 15 minutes, and he will call me right back. It is now 2 months later, not a single person has reached out or called, with numbers, trying to sell a vehicle, nothing. By far one of the worst dealerships I have EVER dealt with, and very unprofessional. Very bad customer service on their end! Went with an Altima Platinum instead! read more

I would strongly recommend avoiding this dealership. The service department is fantastic but finance and management are incredibly shady. If something happens to your vehicle that is covered under warranty they are ill equipped at dealing with Kia North America and KMF USA. The cars are nice but generally speaking Kia leaves a lot be desired from a Customer Experience standpoint. Be warned. Steer clear of this dealership and Kia in general because if any problems occur you will not be supported in any way read more

Took my car in for a recall issue. The item was repaired under the recall notice. I was shown a list of things that should be serviced. I chose to have repaired one item on the list I thought was important to repair. The repair bill was over $800. I paid the bill and left not noticing a $25 surcharge. When I called the service dept and asked about it I was told the surcharge was for using a credit card to pay the bill. No one ever mention a surcharge for credit card use. Had I been told that I would have paid the bill in cash. That's the last time they'll ever see me. I'll take my car to another dealer for any recall repairs or any other repairs I need. If you have to use this dealershiip for any repairs take a pocket full of cash. read more

Mike was very helpful and knowledgeable. Very smooth service compared to my past experience with White Plains Kia or Yonkers Kia

Stay away from this dealership!!! They tried to sell me a car they had no ownership no title. I gave a good down payment trusting them. The manger ended taking the down payment not returning my calls or even apologizing for the inconvenience of taking my money and lying. Every time I called they gave me the run around about tomorrow you'll get the title and the car and been saying this for days. They never intended to sell the car but scam you. Stay away spend your money else where. read more

Had great service it seems there was a big change at this location. I was greeted with a smile after I told them what service would be needed I was then shown to the waiting room. I was told if it took longer then expected or if they had to keep my car I could get a loaner something that was never offered before. I did not buy my car from this location but was told it did not matter which some dealerships treat you like a red headed stepchild. They told me upfront there was a recall which was promptly changed and even offered to wash car. I live closer to the Yonkers dealership but will now always return here read more

Love my new kia finally got my dream car all thanks to Anthony Ynoa anyone looking for a car come here best people

I have leased 4 cars from Norhteast Kia over the past 3+ years and it has been a wonderful experience each time. I have worked directly with James who is the manager. He's very fair, delivers exactly what he promises and gets you in and out very quickly. I highly recommend them! read more

Our lease was up & we wanted some figures so we could figure out our next step. We were greeted by some guy ( I think his name Anthony Craig) we told him what information we were looking for. We sat down with him at a desk. 2 minutes later he said I will be right back. He came back and 2 minutes later he left again giving us some info but not really showing us anything in black and white. We did go outback and look at 1 car. He just kept sitting down & again 2 minutes later get up finally we said we had to go and talk about it, we meant go home and discuss it he left us sitting there for about 20-30 minutes so finally we got up and went to our car that's when he found us again and we told him we were going home to discuss it, two days later he calls me and I said we weren't coming back he never really gave us any information about how he kept getting up and leaving never told us an amount, how many years or really any important information. The customer waiting area did not have anything for you to drink, place was a mess. There was only one car in the show room the whole trip was just a waste of our time. read more

If I could give 0 stars I would! This dealership is janky and all about hustling customers. The manager has a disgusting demeanor and he's untrustworthy. I've been here numerous times this year and each time there's new staff, same disgusting manager, and lies told to us consumers. I see a car on their website, call to check for availability and get told the car is available and get asked if and when can I come in, I set up an appointment to only get there and be told the car is unavailable. They then ask would I like to buy the newest car in the showroom. The last time I went the salesman tried to hustle me, once again. He then told me the cars that I enquire about are marked lower and held for workers at the dealership. So basically they're lying to us just to bring us in for the highest bidding hustle. While the cars we really want are unattainable because workers are calling dibs on them after lowering the prices. They do bad business and I see why the staff changes so frequently. Perhaps they should hack the manager of this location and start with a fresh, honest leader. read more

DO NOT do business with this dealership. I put a $1,000 down payment on a pre-owned car and signed a contract to buy with them. Before I could come back to pick it up, the salesman called and said that another salesman sold the car(even though we had a contract) and they didn't have it anymore. They would return my $1,000 right away. It's 12 DAYS later and they still have not returned my $1,000. I've spoken to their accounting department twice, not as much as an "I'm sorry" from anyone, for selling the car out from under me or not returning my money, just promises to look into it and get back to me, which they have yet to do. Funny that they can take the deposit from my checking account in 30 seconds, but when it comes to returning my money, no one is taking responsibility. One more unreturned phone call and this is going to court. I will post a follow-up. read more

I received an advertisement in the mail for 2021 KIAs. I've never owned a KIA but my Toyota lease is ending. It seemed like a great deal, so I called. The woman who answered the phone could not have been more disinterested in me or selling me a car. Within 5 seconds I got, "That car is out of stock and we don't know when it will be back" and "That car is in stock but we will not honor the offer after today." I guess they don't want to sell cars, so I guess I won't be buying there read more

Worst place I have a 10a appointment to see a car. They had me wait in a waiting room for almost an hour while they got the car ready. Someone finally comes out and says they lost the key and are looking for it so in the meantime they decided to show me a car tht was $6,000 over my budget. They assured me I would get approved for a loan just come look at the car. Boom 2 hrs have gone by. Now I am sitting with someone talking number and hey are asking me to put. Deposit down on the car which they lost the keys to. I refuse they end up convincing me tht if I want it to out it down so no one else buys it while they look for the key. I decide to go shopping at Kmart while they locate the key. 3 hrs go by now I'm ready to get my money back and go but Nooo in order to get the refund I have to wait for the finance manager. But there is I kh one and there's are people ahead of me so back to the waiting room I sat for 2 more hours. I eventually found another manger demanded my money back and left. FYI while I was in there there was another woman complaining of the same run around game. I spent abt 6 hours In Tht place all together on my only day off read more

I went to Kia to get maintenance (oil change etc.) done. I said what I wanted clearly, yet they did services that I did not asked for. I had to pay a lot of money for services that I did not requested. They said that the labor was already done and I had to pay. I am very upset and will never go there again. Don't waste your time and money at this Kia. read more

I made an appointment to test drive a car at 3:30pm on Thursday for the next day Friday at 1pm. When I arrived the individual who I spoke with via email wasn't the person I'd be dealing with. The sales rep told me the car I came in to check out had been sold the day before, but the they had another car at another location they could bring over. It was the same year but less mileage and it was $3000 more than the original car. Plus another $2500 in fee that he couldn't explain. Total scam. read more

I was told 3 absolute lies by the salesman. Location of vehicle, location of the Keys, and "A guy's coming with the keys hell be here in 15 min" read more

I called to make an appointment for my 2019 KIA 15000 mile service. I asked the person did he have an idea of how much it would cost, his response, we have to take the car and do a diagnostic and then we can tell you how much it cost. I said but don't you guys do 15000 mile service, you must have an idea of how much it would cost to rotate the tires, change the oil, change the filters, everything that 15,000 miles requires, his response immediately was $500.00 HA HA... read more

I had set up an appointment to see a used ($70K) car for the next day. The car was filthy. Mud all over the interior, and ashes on the seats from the help using the car for joy rides. I relied on the vehicles reputation (Land Rover) and low miles (3000) and purchased the car. Northeast Kia said the registration would take 3-4 weeks. It was 4 weeks before they even sent it to my state to get registered. The temporary plates expired, and we were not able to use an illegal car on the streets in our state. So it sat in the garage. I had requested a loaner, or a rental. The managers wouldn't take my calls, hung up on me, and wouldn't return emails (RUBEN, James, Jumani). At 7 weeks they finally agreed to a $25 per day rental. The minimal charge for a rental car is $90. Kia national didn't want to help because the car wasn't a KIA. I don't know their manufactured vehicle, but do you know what is the cheapest vehicle you can rent for $90? A KIA. That should tell you something. They don't care about customer service, or you after they sell a car. That should tell you what kind of dealership this is. Awful! BTW, I finally received a registration at 8 weeks. Avoid this dealership! Nick (owner), enjoy your cocktails in the Hamptons cheapskate. read more

I have a 2014 Kia Sedona, about a month or so ago battery light ABS light kept coming on while driving car would die replaced the alternator and battery.kept happening brought it to Northeast Kia Told him what was going on they had the car for three days replaced the battery sensor which is just a cable running from the battery to the fuse box charged me $600 told me issue was fixed. One day later problems started happening again checked the voltage with headlights on battery charges with no lights on battery drains they told me I needed a factory alternator for $450 gave them the go ahead alternator was replaced told me she was fixed left dealership didn't even drive 3 miles same issue. Brought the van back again they refunded me for the alternator kept the Van another two days told me it was the battery which I then replaced again.Drove the van three more days issue happening again battery discharges alternator not charging when lights are not on called them back was told there's nothing more they can do for me. So I'm currently out over $800 issue still happening read more

Just purchased a 2020 Kia Optima SE with all of the options. James and the owner where just terrific with purchasing this car.They bent over backwards and after some negotiating of a price ,they came in at a amazing deal. They where 1,000 less then a comparable 2019 Sonata i purchased in Dec as a left over. Also they gave a fair trade in price on a 2013 Buick Verano with miles on it. When we picked up the car,it was spotless and James was such a pro in explaining all of the paperwork. I can recommend this dealer also with there bank financing,they came in at a lower rate then the credit union. So if you need a car, this dealer will step up and give you more value and service then the other Kia dealers we dealt with. read more

If I could give this dealership zero stars I would. I advise taking the trip to Rockland County or Yonkers if interested in a KIA. Purchased a 2020 KIA, the purchase experience was great. Post purchase it all went down hill. 1. Car was not detailed on delivery - no biggie. 2. They gave us temp tags for car and promised to ship the permanent tags before the temps would expire. Throughout the month, we called asking for status and kept being told we would have them before they expire. When calling they kept transferring me to different people, where possible, I left voice mail, but often the voice mail was full and I could not even do that. I finally got hold of of someone who sent out the plates to us. This after the temps had expired and after daughter got pulled over once (Warning). However, for a short period of time we were not able to drive car. Does not feel good having to make payments on a new car but having to Uber to and from work. Well, at least this issue is resolved, but it took a dozen phone calls and emails. 3. When we took delivery of this new car, the car was supposed to come with 2 sets of keys. At delivery they informed us they misplaced the 2nd set and they would send them to us within 1 week. They gave me an "I OWE You". Been over two months and guess what? Still don't have the 2nd set of keys. Again, multiple phone calls, emails and no resolution. In fact getting anyone outside of sales in this dealership is near impossible. Today, at about 10:30AM I got finance manager on the phone, he promised me a call back within 2 hours. We'll its 5:15 and no call back. At least they are consistent in their poor customer service. Its all good when they sell you a car, then afterwards, promises not kept, no follow-thru. I even told them I was going to share my experience on Yelp and various social media platforms and KIA Corporate, I guess they don't care. I game them plenty of opportunities to get this resolved. Looking thru some of the other reviews, you see people have had similar issues. Based on sales experience, I would of purchased another car here and recommended the dealer, but the post sales experience has me strongly recommending that you go elsewhere. read more

The quality of the service dept. has dropped since Julio left. They are terrible now. Nobody there has a clue. I brought my rio in after an indicator light came on, and after checking the code they refused to tell me what the code was. They only said they needed to order a part. I called the next day for an update, and no one knew what I was talking about. There was no record of anything. Then I found out they submitted my warranty claim to the wrong company. Every time I asked a question, the service manager said "the technician knows." I had to sit on hold for 30 mins just to get a very simple question answered. read more

They are getting a zero rating from me. I brought my Jeep in to trade In with approx 6 months left. They make me a great deal on a Kia Sorrento at that point my wife and I were happy. This would be my second Kia from here at well I drive one as well. Once we finalized the deal and signed all he paperwork we left happy with our new vehicle. Here is where the problem begins. 8-10 months down the line Jeep is calling ya asking for our payments. Northeast Kia turned in our car without paying the final payments. At that point we were stuck with close to 4K in payments and new Kia payments as well. We are now in collections and after calling over to Kia they had revamped all their staff and GM. I have a feeling the GM pulled out paperwork to get a higher commission and once he did he left. Same thing goes with our salesman they both miraculously quit or left Kia after our deal. There was something very shady going on and now we are stuck with car payments as well as 4 k in collections. What they did to my family after leaving two Kias from them was completely unfair and ridiculous leaving my family to clean up the mess. When I called they gave me the run around and denied that could ever happen. I am a very loyal and honest person and would of never made this deal for a new car if they were going to take over the final payments to my previous car. I will never go back here and anyone who is going there fell free to reach out to me and I will explain my horrific story and problem I am still dealing with. The owner would t even give me a call or help deal with this situation. The only solution they did was put me on with some finance guy who had no power nor could give me any answers other than it is what it is. They would t even try to work with me for any reason. Horrible customer service. I even called their district manager or regional manager to see what he/she could do and I never even got a call back from them as well. I work In Hospitality and I know how to handle issues and the way Northeast Kia handles this was poor and like I said earlier I will never go back nor should you. The worst part is I like my Sorrento and could of been a lifetime customer with Kia and not I just have a bitter taste in my mouth. Thanks Northeast Kia for ruining my credit. And the GM name at the time was V so if you ever experience a GM at another car dealership with that name just run !!!!!! read more

siennai found a great vehicle on their site.. a 2017 toyota sienna xle.. great mileage ..no accidents reports to be found on line connected to the vin.. since we would have a 5 hour ride to get there we contacted them via both email and phone ..was assured it was still available we made plans to go down.. set up our finance s to be ready..showed up early to see the place and make sure all was well. .they started the procedure.. so far so good.. got to take it for a test drive.. nice ride ..handled great.. so back to the mother ship.. our salesman took our information.. we had a flier that showed the vehicle had been on their lot since last september and was priced at $21999.. but they had bumped it up to 23000..so they took the price down ..and also gave me a trade in for my 2012 santa fe.. for 3000.. we contacted my insurance company to make the necessary modifications to my account as i had to add collision and comprehensive as my vehicle would be financed. now meanwhile we were supposed to be shown around our vehicle with all of its attractive buttons and features.. the color was listed as midnite black ..but is actually a very handsome dark blue with ash interior..so no lessons on operating.. this " new " car..also only one set key.. i had given them both keys for my santa fe.. so now comes the best part.. got invited into the loan /money makers office.. a large pile of papers were set in front of me..we were given explanations on most of them.. but one very particular got slid by..until my boyfriend checked it out.. ha..an $1800 service warranty was added to the final cost .we were not happy .. so he confronted the loan shark and made sure it was changed...i signed the necessary change. so that was taken care of.. now we had been sitting around the mother ship since around 11a.m. the clock was ticking and it was reaching for 4p.m. so they started to hasten our departure .. i had still not been able to either get instructions on basic operation of new sienna or had i had access to my old vehicle to retrieve my remaining personal items.. the salesman takes us out to the new one to put the license plates on .. good show..their car lot is crowded..so while we were attempting to transfer property from one vehicle to another we we had to sidle side ways to get by this one guy who had a parked a huge van next to the santa fe.. so we could only open the doors slightly.. finally .that was done had our loan papers in hand..one vehicle key...and ready to go.. back to our hotel..the story has not ended..yet.. so week home.. and find the oil had not been changed..after having set on the lot for over 8 months.. so we have an appointment to get it done by a toyota dealership .now last but not least .. they had two different tires on our 2017 toyota sienna xle.. michelin and firestone.. seriously ..people keep your eyes open.. while walking around the dealership. have them move any vehicle you are interested in out to the front for better viewing.. read more