Amazing service from Dan - he responded to my request to fix my KitchenAid fridge, was prompt to…read moreschedule me in and came on time. He tried a few things and has offered to come back in case his fixes don't work. He also checked my washer without charging more. Will definitely recommend for appliance issues

Simply put, if you are in need of an appliance repair, give Dan a call. He came to the rescue for…read moreus when our LG refrigerator had a part go bad. He was on time, professional, and fixed the problem very quickly after diagnosing the issue and procuring the part needed. Price is more than fair. He will be our go to guy for appliance needs in the future!

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Technicians were polite and professional. Charged exactly as quoted and were done fixing my dryer…read morein about an hour. Cleaned the space before they left.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Amen was fantastic. Fixed my dryer with no problems…read more He responded in a timely manner, and arrived promptly the next day. Excellent service.

I requested my dishwasher to be serviced because of a faulty water pump. Amen responded immediately…read moreto my request with an upfront and clear quote. He got me scheduled and came out quickly. He was communicative throughout, and arrived with the part and knew exactly what needed to be done. He is fast, knowledgable and offered a fair price. Will definitely call him again if/when we need another appliance serviced. Highly recommend!

We need to repair the washer for the rental property. The owner responded very fast and provided…read morequick diagnosis based on the video and pictures shared. He immediately gave a reasonable quote and fixed the problem the same day. Very professional and reliable!

From the owner: Fast & Reliable Appliance Repair in DC, Maryland & Virginia!…read more Same-Day & Emergency Repairs – We fix it fast so you can get back to life! Licensed & Insured Technicians – Professional, trusted service you can count on. Affordable Pricing & Upfront Quotes – No hidden fees, just honest work. We Repair All Major Appliances – Refrigerators, washers, dryers, ovens, dishwashers & more! 100% Satisfaction Guaranteed – Your peace of mind? is our priority! Serving All of DC, Maryland & Northern Virginia! Call now for same-day service!

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

S&E Appliance Repair saved our Christmas! We woke up Christmas Eve to continue our cookie baking…read moreonly to find that our gas oven was broken. We called many nearby appliance repair companies with no luck (either closed or only available after the holidays), until we gave Sammy a call. He answered the phone quickly, gathered basic information of our issue, and told us he'd be able to be at our place in the next couple hours. Not even an hour later, Sammy arrived. He quickly assessed the situation, disassembled the necessary parts, fixed the problem (loose igniter cable), reassembled the parts he disassembled, quickly wrote up our receipt paperwork, and was out the door! He was friendly, professional, and efficient. He truly saved our holiday season! My husband and I are very grateful and will be recommending his services to friends and family. COVID Precautions: He arrived with a mask and was very respectful of our requirements to wear shoe covers we offered.

**1 Star** **Deeply Unprofessional & Zero Follow-Through**…read more Last week, my partner and I hired this company to repair our 1.5-year-old washing machine that suddenly stopped draining. A technician came out the same day, diagnosed the issue, charged us the diagnostic fee, and we even tipped him. He told us he'd be back the next day after picking up the replacement part. And then... absolutely nothing. No update. No call. No text. No follow-through. Two days later, we called *them* -- only to be casually told that he "had to order the part" and that it would be Monday or Tuesday before they could return. Monday came and went. Tuesday came and went. Still nothing. After multiple calls from us, the company finally admitted **they never even ordered the part at all.** Not the first time we'd asked -- only after pressing them for answers a week later. No apology. No sense of urgency. No ownership. Just a vague "maybe later this week." This has been one of the most unprofessional, disorganized service experiences I've dealt with in a long time. We're now a week into this mess, completely without a functioning washing machine, because they simply didn't do what they said they would do. **Save yourself the frustration -- look elsewhere.**

Had a drainage issue with my Bosch dryer. Mohamed quickly diagnosed and it and did some…read moretroubleshooting. He explained what he was doing and what the next step would be if he couldn't clear the drain. Luckily he was able to clear the pump and we're back in business.

They recently did work on my dishwasher and I am super satisfied. The technician was prompt and…read morecommutative. When a part was needed there wasn't unnecessary delay, he picked it up and I was good to go the next day! Great experience overall and will definitely use them again.

Atlantic Appliance repaired my Samsung range and I am completely satisfied. I was able to schedule…read morethe appointment promptly and Mr. Singh arrived on time and was courteous and professional. He had the needed part on the truck and completed the repair successfully in one visit. In calling around I found that not all repair companies work on Samsung appliances, so I was fortunate to find Atlantic.

My dishwasher broke, and I called to see if they could fix it. It cost almost $70 for them to come…read moreout and tell me it would be another almost $400 to fix the dishwasher. The technician told me that they would have to completely remove the dishwasher from my counter and disconnect the hose to fix it because one of the plastic parts that had come off had a broken piece lodged in the hose. I ended up having the actual makers of the dishwasher come out and they fixed it without doing any of that. They said the piece wasn't broken and that it had just come out of where it was supposed to be. They fixed it in like 15 minutes. I give them credit for coming out so quickly, but after this experience I'm not sure I trust them.

I reached out on a Sunday and received a message very quickly regarding scheduling the next day…read more Received a diagnostic and repair service for dishwasher. Will happily reach out for future needs.

Quick responses and next day availability to replace my garbage disposal. It cost $475 total for…read morelabor and materials.