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    Nutella Cafe

    3.3 (1.5k reviews)
    Open 8:00 am - 10:00 pm
    Updated over 3 months ago

    Nutella Cafe Photos

    Business Info

    NUTELLA CAFE ATMOSPHERE

    What's the vibe?
    Touristy
    Trendy
    Classy
    Casual

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    Recommended Reviews - Nutella Cafe

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    Grace C.

    I was really excited to visit the Nutella Café, but unfortunately it was one of the most disappointing experiences of our Chicago trip. From the moment we walked in, the café was extremely disorganized. There were long lines that barely moved, yet it wasn't clear why. There was no visible menu, making it difficult to decide what to order while waiting. The staff appeared overwhelmed and worked at a very slow pace. Even more concerning, the employees who appeared to be supervisors (wearing black shirts) were nowhere to be found. The manager was sitting on a laptop and seemed completely unaware of the chaos unfolding around him. We waited over 20 minutes for just three items. When I finally approached the manager, he explained that every order goes through a single system or ticket, which is why everything takes so long. After walking over to the kitchen, he looked at the pile of orders with an expression that clearly said, "Wow, they're backed up," and only then decided to jump in and help. Unfortunately, the food didn't make up for the wait. * The cold hot chocolate was bland, not sweet, and had very little chocolate flavor. * The raspberry Danish was cold, dry, and tasted stale. * The banana bread was actually good, but it was served cold instead of warm. To make matters worse, the café was uncomfortably hot, with little to no air conditioning, and we couldn't find a single trash can in the dining area. Overall, this location suffers from poor leadership, a lack of organization, and disappointing food quality. A café carrying the Nutella name should provide a much better experience than this. I left feeling frustrated and would not recommend it unless significant improvements are made. Pros: * Banana bread had good flavor (although it should have been served warm). Cons: * Extremely long wait * Poor organization * No visible menu * Weak management and leadership * Slow, unprofessional service * Bland hot chocolate * Dry, stale pastry * Hot dining area with no noticeable A/C * No visible trash cans I expected a fun, memorable experience. Instead, it was one of the most poorly managed cafés I've visited.

    Very dirty floors.

    I came here with my sister 2 years ago. This year I came with my kids and my wife and it has been absolutely horrible since they opened up again. The service is awful , it's like you are doing them a favor for being here. The displays are gone. The food was meh, they ran out of half of their menu. Even the person that was assisting to make the personalized Nutella was rude. It was dirty inside and outside. I think the only nice person was the hostess.

    Lorri P.

    Very cute and clean location on Michigan Ave! Had no idea Nutella Cafe existed so this was a great after dinner treat! We had the hot cocoa which was rich, decadent and delicious! It's really nice because you get a cute Nutella biscuit cookie on top of your drink! We shared the grilled banana bread and a croissant, of course infused with Nutella! Both were delightful! The staff were great and friendly. They were working hard to keep the dining area spotless! It was nice to see! You can get a custom jar of Nutella with your name on it. That's cool! A great gift idea. Duly noted for the future!

    Bonnie C.

    I had to try out the famous Nutella cafe. Since it's the only one in the whole wide world it was like a no brainer. We walked there and it was really empty. We ordered the crepe with bananas. The flavor and taste was just like it's suppose to be Nutella and banana. You first start by choosing your base of crepe, waffle or pancake. And then each topping you add will be an additional cost. For a banana crepe it was about $12. Which is not bad. But compared to genki in San Francisco I feel like with that price it came with ice cream and fruits.

    Andres D.

    Super fun and a must-stop if you're a nutella fan!! Walking distance from The Bean and right on the Riverwalk. If anything, go for the hot chocolate (tastes like liquid Nutella its amazing) and the mixed fruits w Nutella as well! It gets a bit busy so keep an eye our for people leaving their tables (theres 2 sections) and grab a seat! It has a very Times Square cafe feel when you're in it. Would definitely go again!

    Nutella Banana Bread
    Angela R.

    My friends and I stopped here on a cold December evening as we were walking back to our hotel from Millennium Park. It was nice to be able to warm up for a few minutes. We ordered the Nutella Banana Bread and the Nutella Fruit Bowl along with some hot chocolate. It was all excellent. If you are looking for a little sweet fix at night, this is a great option.

    Menu
    Regina C.

    Very cool cafe! Line could get long, but it does go by pretty quickly. we waited for about 15 minutes before getting seated by the host. We ordered the Nutella Gelato and Liege Waffle. They were super sweet but really delicious. I think this cafe was more for the experience than really trying out the food. The food wasn't anything surprising as they are somewhat simple dishes. Overall, the experience was still very pleasant but I don't see this as a reoccurring cafe to go to when you're in Chicago.

    Waffle
    Mark L.

    I wanted to try this place mostly out of curiosity. It definitely felt more like a tourist trap. There was a really long line to get in and order, and the inside was super crowded, and we were lucky to be able to find a seat. Overall, it was alright and nothing particularly exceptional. A lot of the menu felt like things you could make at home with a jar of Nutella and some basic ingredients. We got the Nutella waffle with bananas and blackberries, and it honestly just tasted like a normal waffle with fruit and a drizzle of Nutella. The Nutella hot chocolate was okay too - basically a standard hot chocolate with some Nutella mixed in. The standout for me was the Nutella gelato. It was actually shockingly good. The Nutella flavor was much stronger and more pronounced, and it felt more unique compared to everything else we tried. Might be a cool place if you're from out of town, but I probably wouldn't make a special trip for it.

    Nutella crepe with strawberries, Nutella whipped cream, and Nutella gelato.
    Maggie X.

    There seems to aaaalways be a line outside, and it always seems like it barely moves. Then you're finally beckoned inside, and there's another line that barely moves. Some of that is because customers sit down and hang out at tables for a while, but some of that seems to be the painstakingly slow ordering mechanism. There's one cashier for taking orders and making the customized Nutella sticker, which requires confirmation of the lettering and printing out the sticker. I didn't have super high expectations for the Nutella crepe, but I was pleasantly surprised. The toppings all incur an additional charge, and we opted for strawberries, Nutella whipped cream, and Nutella gelato. The crepe itself was nicely thin and elastic, quite well cooked. The strawberries were ripe and sweet, and though I wish there were more, the quality was quite nice. The Nutella gelato was super thick and creamy, and it was really a punch of Nutella flavor. The Nutella whipped cream was much lighter in comparison, but still tasted nicely of Nutella that thickened the whipped cream a bit. And of course, the Nutella sauce and drizzle completed the Nutella overload, lending waves of hazelnut and chocolate to every bite. Definitely a decadent treat I'd come back for, though the wait time is a serious deterrent.

    Nutella
    Stephanie A.

    In Chicago I knew I had to try the Nutella cafe, we got up super early to go and try it out, the line got long but we were first in line, we first get it staff was nice and let us in, we started ordering. I order a Nutella crepe with strawberries and since it was cold I also got a hot chocolate and let me tell you it was delicious the food was to die for, it was worth the waiting in the cold, the place was super clean and I loved that they brought everything to you and once finished they would pick it up for you as well, it was very calm, I believe if had 2 floors which we didn't get to see but I loved the place and think it's a very cute spot to visit.

    Fruit Platter, Panzanella, Waffles and Creme Brûlée.
    Irma C.

    Very cute cafe. The only Nutella cafe in the nation. It's a nice stop for dessert. Definitely a lot of sugar. It's a nice break when walking around in the city. They have two levels of sitting areas. We ordered and staff brought out dishes to the table.

    Nutella mocha latte
    Amber L.

    Where do we start? The line is mismanaged as all hell, you have people waiting for an indeterminate amount of time outside with no update as to when people will be allowed in. They have room inside, but won't let people in over what I'm assuming is an attempt to keep the indoors less crowded. Once you're finally in you realize how much the place is in disarray, more specifically the spacing of things inside. It is obviously gimmicky, in a way that's more disappointing than fun. The menu is super small, Nutella focused of course, but there's not really anything interesting on it. The workers look like they would rather be tortured than working there. Anyways, we ordered the Nutella crepe with strawberries and an Iced Nutella Mocha Latte. Crepe? Sucked. Latte? Sucked more than the crepe. The crepe was doughy to the point it didn't feel properly cooked. Coming from an avid mutella crepe connoisseur, it was disappointing that THE Nutella Cafe flopped in comparison to any other crepe place. The latte was like drinking tar that came out of a pipe a mile away from a Nutella factory. Skip this place, it is so obviously a poor cash grab capitalizing on European tourism to Chicago.

    Inside
    Daniela A.

    I was excited to try this place because who doesn't love Nutella? But I dont think they delivered.. walked in and there was no line so when i ordered, the girl taking my ordered moved very slow and didnt really have costumer service skills.. she spoke like she really didn't want to be there. It was really cute inside but also very small with not a lot of seating for a popular touristy location. I ordered a waffle with Nutella and it didnt have much Nutella on it so I asked for extra and Nutella whipped cream. I also ordered an ice Nutella cocoa. The waffle was good but i did feel i over did it on the Nutella. And I also felt like maybe the Nutella wasn't that great of quality, like it was almost watered down in flavor.. the nutella whipped cream was also a let down, not much Nutella in it. Ans the Nutella cocoa was just milk, not a hint of Nutella in the flavor. I also ordered a jar of Nutella with my name, that was honestly so cute and the best thing I got there! Overall, its over hyped.. nothing really special.. save your time and money and enjoy your Nutella at home.

    Buscuit

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    9 days ago

    Customer service was great, but my nutella mocha tasted burnt. vibe was nice, if not busy and in need of another kiosk to order at.

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    14 days ago

    Gross, don't recommend. Drinks were terrible... Food was good but not spectacular. Very Overpriced .

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    Nikki G.

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    Page 1 of 37

    Nutella Cafe Reviews in Other Languages

    Ask the Community - Nutella Cafe

    Can I make a reservation?

    Hi Briana! Unfortunately, they don't take reservations.

    Do they accept reservations?

    Hi. No there no reservations, you B have to make a line if there's a lot of people the line starts on the street until there's capacity, but the line moves pretty fast!

    How much is it to customize the nutella jars?

    $8.49! With tax it's around $10

    Why no hazelnut/Nutella flavored coffee?

    They do have it

    When will there be a Nutella Cafe in Los Angeles, CA? Please have one soon!!

    Will this place be open on December 31st 2018 and the 1st Jan 2019? As we are going there for some family shopping in Chicago!. Anyone knows? Thank

    No signs on the door saying they would be closed, and Dec 31st is a Monday...my guess is yes

    Do their chocolate croissants sell out?

    Not that I've noticed!

    Is this US Nutella or European Nutella?

    US

    Is it pet friendly?

    I did not see any pets inside, Lots of people inside the store on the weekends.

    Does the menu include items that are nut-free for those with allergies?

    No, of course. It's Nutella made with hazelnut son.

    Apparently they don't know how to answer the phone. Can someone tell me if they have a ramp for a wheelchair to get inside? Thanks?

    Hi Tammy, the cafe is wheelchair accessible from the E Lake Street entrance.

    Will there be a Nutella Gift Shop inside the Cafe`?

    Yes, there are now gifts inside. Coffee mugs, tumblers, tiny jars of Nutella, thumb drives made to look like tiny jars of Nutella, large tins shaped like a Nutella jar with spreading accessories inside, custom jar labels, etc.

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    La Malinche Coffee & Tea House

    La Malinche Coffee & Tea House

    4.6(125 reviews)
    2.5 miPilsen
    $$

    A beautiful, eclectic coffee house just outside of Chinatown, La Malinche was the perfect place for…read morea casual late breakfast. With a cozy locals vibe, there was a mix of young professionals on laptops and families starting the morning. The bright aesethics of Mexican heritage and decor celebrating local artists make the space inspiring and energizing. The coffee was great. I got the horchata latte, which tasted even better than I hoped. I also ordered a El Chavo Torta, a deceptively simple sandwich that was incredibly delicious. I don't know what they put in the bread or what magical place they bought the cheese from, but my mouth is watering just thinking about it. When I'm in Chicago again, La Malinche is on my list of must visit spots.

    Stopped by La Malinche Coffee & Tea House in Pilsen to try something new. Place is nice and quiet…read more Bright pink walls, little decorative hearts, alebrijes all around and full piano in the room. Felt cozy right away. The staff were really welcoming, for an early morning. I got the hot chocolate. Honestly that's exactly what I needed that morning. It had that real Mexican chocolate taste. Thick, creamy, smooth and rich. The cinnamon came through warm but not too strong, plus a little extra on top that hit your nose before the first sip. Sweet and it almost had this slight earthy note too... hard to explain but good. It even had that little design on top, like the ones they do on cappuccinos. Didn't expect that but it was cool. I finished it slow. Didn't wanna rush it. Just sat there taking small sips and enjoying it while it was still hot.

    Photos
    La Malinche Coffee & Tea House - Beautiful colorful vibes

    Beautiful colorful vibes

    La Malinche Coffee & Tea House
    La Malinche Coffee & Tea House - Hot chocolate

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    Hot chocolate

    Dolce Arte - Veggie Skillet

    Dolce Arte

    4.1(74 reviews)
    4.2 miBridgeport

    Some restaurants you visit once and think "that was nice." Then there's Dolce Arte -- the kind of…read moreplace you bring your favorite people to, because you already know it's going to be a great time before you even sit down. This was my second visit and it delivered just as hard as the first. The Food What sets this place apart is the quality of ingredients. You can taste the freshness in every dish. The Service Attentive, friendly, and never rushed us. Exactly what you want when you're spending quality time with the people who matter. The Vibe It's cozy, warm, and the kind of spot where catching up with people you love just flows naturally. We lost track of time -- in the best possible way.

    Dolce Arte ended up being a nice place to slow down for a bit. It's inside an art gallery, so it…read morehas this mix of rustic and industrial style that feels different from a regular coffee shop. They also have a patio, and with the weather being nice, it was easy to just sit outside and relax for a while. I was honestly too hungry to spend much time deciding, so I just ordered one of the sourdough donut ball. It was exactly what I was hoping for. The outside had a light coating of sugar that gave it just the right amount of sweetness without being too much. Once I bit into it, the inside was soft, airy, and slightly chewy from the sourdough, which made it different from a regular donut. There was a subtle tang from the sourdough that balanced the sweetness really well, so it never felt overly sugary. It had a light crispness on the outside, then a warm, pillowy center that practically melted away with each bite. I finished it way faster than I expected. The only thing I forgot was ordering something to drink with it. Looking back, a good coffee would've made it even better. Still, I'd definitely stop by again the next time I'm in the area.

    Photos
    Dolce Arte - Pastries

    Pastries

    Dolce Arte - Stockyard Skillet

    Stockyard Skillet

    Dolce Arte - I have had their pastries many times (the BEST in neighborhood), only  2nd time having reg food.

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    I have had their pastries many times (the BEST in neighborhood), only 2nd time having reg food.

    The Stockyard Coffeehouse - Horchata latte

    The Stockyard Coffeehouse

    4.6(145 reviews)
    4.1 miBridgeport
    $$

    The best neighborhood breakfast spot ever. The drink change constantly, and I get excited to see…read morewhat new ones come out. All the matcha lattes are greatttt, the horchata latte could taste more horchata-like... I love the flights of different drinks you can get as well. Very special place. The service is always good everyone is so kind . The shop gets decorated very well throughout the year. Definitely a gem in the southside. Parking is very nice because there is street parking available all the time. Even after moving away from Chicago, I had to come back twice during my trip.

    I unofficially started the south side Chicago coffeeshop reviews. "Stockyard Coffeehouse" in…read moreBridgeport was chosen because of something very interesting I saw on the social media: latte flights! I bravely went for the latin-inspired latte flights, consisting of Mexican mocha, Coquito, horchata, and cafe de Olla. My favorite out of these four was the coquito because of the coconut pieces, which blended well with the latte. I know it sounded silly, but I enjoyed chewing these coconut flakes and they were good palate cleansers! The presentation was da bomb as well. The only reason that I couldn't give five stars to "Stockyard" was limited seating. The place was super cute, but there were only 3 tables and less than 4 high chair seating against the windows, plus some outdoor seating on the pedestrian walkway. The laptop users were respectfully directed to sit at the windows and outlets were available. The baristas were friendly and knowledgeable. I asked the details of the latte flight and they explained the offerings. I thought there was only one type of latte flights, but I believe the one I selected was very much suited to my preferences. "Stockyard Coffeehouse" is accessible via routes CTA 44 (Racine/Wallace) and CTA 8 (Halsted) busses. It's great to have a reliable indie coffeeshop in the neighborhood like this, so keep up the good work!

    Photos
    The Stockyard Coffeehouse - Selena themed coffee flight

    Selena themed coffee flight

    The Stockyard Coffeehouse - Matcha flight

    Matcha flight

    The Stockyard Coffeehouse - Latte flight

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    Latte flight

    Chiu Quon Bakery & Dim Sum - Individual servings of cakes and desserts

    Chiu Quon Bakery & Dim Sum

    4.2(657 reviews)
    2.4 miChinatown
    $

    For a take out bakery style restaurant, this place has everything I need and it all tastes great…read more They open super early in the morning if you want that dim sum or bakery fix. There aren't tables so don't expect to sit down to enjoy your food. Service was friendly and prompt. I ordered sui mai, beef rice rolls, lotus leaf rice, zhongzi, and a pineapple bbq pork bun. Everything, and I mean everything, was delicious. This will be my new take out dim sum and bakery spot in Chicago now. Give it a shot, you won't regret it.

    This is the best bakery in Southside Chinatown, without a doubt, the line just never stops like…read morethey're handing free food but they're not. Although the prices are very reasonable, you could come here everyday...BTW, make sure to bring cash as it's cash only. I really love coming here after a meal because the buns are soft, light, airy, and sweet. Thus far, my favorites are: - egg custard topping with a red bean filling and - the coconut bun with whipped creme Wow, those are really good but do try their other offerings and determine your own favorite item. I have to try their Argyle location to see if they're consistently great!! Oh, one more thing, there is a ledge by the window where you can eat quickly whilst standing up but it can get very crowded in there. Xie xie Chiu Quon!!

    Photos
    Chiu Quon Bakery & Dim Sum - Custom order cakes

    Custom order cakes

    Chiu Quon Bakery & Dim Sum - Portuguese egg tarts with their tantalizing brulee tops and tasty BBQ pork bun filling

    Portuguese egg tarts with their tantalizing brulee tops and tasty BBQ pork bun filling

    Chiu Quon Bakery & Dim Sum - Portuguese egg tart, coconut bun & BBQ pork bun

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    Portuguese egg tart, coconut bun & BBQ pork bun

    Honey Berry Pancakes and Cafe - Chocolate Chip Peanut Butter Pancakes

    Honey Berry Pancakes and Cafe

    3.5(594 reviews)
    1.1 miSouth Loop
    $$

    Absolutely amazing food and menu. Portions weee huge and delicious. Service was great as well…read more Will be visiting anytime I am near a location. A must if you are in Chicago or near another location.

    Extremely disappointing experience at Honey Berry. As a…read morefirst-time visitor to Chicago during Juneteenth weekend, I was looking forward to breakfast here, but the experience fell far short of expectations. Service Issues:The service was inattentive throughout the meal, and concerns were not adequately addressed when brought to the staff's attention. Basic items such as water, napkins, and straws took an unreasonable amount of time to arrive, with water alone taking more than 10-15 minutes. Food Quality Issues:The food and cleanliness were equally disappointing. I requested extra crispy bacon in my omelet, but the bacon was undercooked and appeared raw. Both coffee cups also arrived dirty, with dried coffee residue inside, raising concerns about cleanliness and attention to detail. Closing Takeaway:Adding to the frustration, gratuity was automatically included despite the poor service. I rarely leave reviews, but I hope management uses this feedback to improve service standards, food quality, and overall guest experience. But I will never visit again!! There's so many other great places around #Roux #Brulee # Batter & Berries

    Photos
    Honey Berry Pancakes and Cafe - Dining Area at Honeyberry Chicago

    Dining Area at Honeyberry Chicago

    Honey Berry Pancakes and Cafe - Veggie Skillet w/ sunny side up eggs

    Veggie Skillet w/ sunny side up eggs

    Honey Berry Pancakes and Cafe

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    Saint Anna Bakery & Cafe - Coconut bun

    Saint Anna Bakery & Cafe

    4.0(322 reviews)
    2.3 miChinatown
    $

    Saint Anna is a traditional Hong Kong-style bakery and café offering authentic, high-quality…read moreproducts at very reasonable prices. Before the pandemic, we used to visit every weekend. Our family and extended family often ordered birthday cakes from them, and their mango cake was our favorite. When mangoes were in season, they used plenty of fresh mango in the cakes. Their cakes are always fresh, light, fluffy, and not too sweet. My daughter and I also love their individual cakes, especially the Black Pearl and Walnut Cake. Their pineapple buns and egg tarts are her favorites as well. Saint Anna has also been part of our daughter's childhood. When she was little, my husband used to bring her here before or after Chinese school in Chinatown on Sundays. Her go-to breakfast items were the Butter Bun, Ham and Macaroni in Soup, and Diced Ham and Corn in Cream Rice. As she got older, Curry Chicken with Potato became her favorite. She especially loved the potato cubes soaked in the delicious, mild curry sauce. She would always ask for more potatoes and less chicken, haha! Saint Anna is a family-run business, and Sara and Irene, the daughters-in-law, used to take care of the front of house. They were always so friendly and accommodating. After a 6-year hiatus, we finally returned one Friday recently when we happened to be in the area with a friend. Sara is now a co-owner, and it was wonderful to see her again. She immediately recognized us and was so warm and welcoming. She even asked me to relay her greetings to my sisters when she greeted us and again when we were leaving. Those little gestures made our return feel especially meaningful. We were still full from a big dim sum lunch, so my daughter picked up 2 Mini Pineapple Buns and 2 Paper-Wrapped Sponge Cakes, while I got a Red Bean Roll. Everything was fresh, soft, and delicious, and the total came to just under $8, really a great value. Our friend also purchased 2 Fried Sticky Rice Dumplings with Chicken. I had never really paid attention to their limited dim sum selection before, so that was a nice discovery. We love Saint Anna and will definitely be back whenever we're in the area.

    I haven't even tried my food yet, but I'm so excited about it. Steady stream of folks coming in…read moreordering food to eat there and to go. The service is super friendly and courteous. It's clear she has regulars and they appreciate her. She knows what she's doing and prioritizes so that the flow is constantly moving but not stressful. It's like art. She also speaks English and Cantonese fluently so ordering is not stressful, but at the same time, the familiarity of hearing Cantonese is comforting. Food: I ordered Chow Fun with Gravy, Beef Egg Gravy with Rice, a bunch of pastry goods. I'll have to wait to try it all to complete my

    Photos
    Saint Anna Bakery & Cafe
    Saint Anna Bakery & Cafe - Red bean bun

    Red bean bun

    Saint Anna Bakery & Cafe - Hong Kong milk tea, egg tart

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    Hong Kong milk tea, egg tart

    Nutella Cafe - desserts - Updated August 2026

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