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    Nutella Cafe

    3.3 (1.5k reviews)
    Open 8:00 am - 9:00 pm
    Updated over 3 months ago

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    NUTELLA CAFE ATMOSPHERE

    What's the vibe?
    Touristy
    Trendy
    Classy
    Casual

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    Recommended Reviews - Nutella Cafe

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    Reviews With Photos

    Grace C.

    I was really excited to visit the Nutella Café, but unfortunately it was one of the most disappointing experiences of our Chicago trip. From the moment we walked in, the café was extremely disorganized. There were long lines that barely moved, yet it wasn't clear why. There was no visible menu, making it difficult to decide what to order while waiting. The staff appeared overwhelmed and worked at a very slow pace. Even more concerning, the employees who appeared to be supervisors (wearing black shirts) were nowhere to be found. The manager was sitting on a laptop and seemed completely unaware of the chaos unfolding around him. We waited over 20 minutes for just three items. When I finally approached the manager, he explained that every order goes through a single system or ticket, which is why everything takes so long. After walking over to the kitchen, he looked at the pile of orders with an expression that clearly said, "Wow, they're backed up," and only then decided to jump in and help. Unfortunately, the food didn't make up for the wait. * The cold hot chocolate was bland, not sweet, and had very little chocolate flavor. * The raspberry Danish was cold, dry, and tasted stale. * The banana bread was actually good, but it was served cold instead of warm. To make matters worse, the café was uncomfortably hot, with little to no air conditioning, and we couldn't find a single trash can in the dining area. Overall, this location suffers from poor leadership, a lack of organization, and disappointing food quality. A café carrying the Nutella name should provide a much better experience than this. I left feeling frustrated and would not recommend it unless significant improvements are made. Pros: * Banana bread had good flavor (although it should have been served warm). Cons: * Extremely long wait * Poor organization * No visible menu * Weak management and leadership * Slow, unprofessional service * Bland hot chocolate * Dry, stale pastry * Hot dining area with no noticeable A/C * No visible trash cans I expected a fun, memorable experience. Instead, it was one of the most poorly managed cafés I've visited.

    Very dirty floors.
    Gerry I.

    I came here with my sister 2 years ago. This year I came with my kids and my wife and it has been absolutely horrible since they opened up again. The service is awful , it's like you are doing them a favor for being here. The displays are gone. The food was meh, they ran out of half of their menu. Even the person that was assisting to make the personalized Nutella was rude. It was dirty inside and outside. I think the only nice person was the hostess.

    Lorri P.

    Very cute and clean location on Michigan Ave! Had no idea Nutella Cafe existed so this was a great after dinner treat! We had the hot cocoa which was rich, decadent and delicious! It's really nice because you get a cute Nutella biscuit cookie on top of your drink! We shared the grilled banana bread and a croissant, of course infused with Nutella! Both were delightful! The staff were great and friendly. They were working hard to keep the dining area spotless! It was nice to see! You can get a custom jar of Nutella with your name on it. That's cool! A great gift idea. Duly noted for the future!

    Bonnie C.

    I had to try out the famous Nutella cafe. Since it's the only one in the whole wide world it was like a no brainer. We walked there and it was really empty. We ordered the crepe with bananas. The flavor and taste was just like it's suppose to be Nutella and banana. You first start by choosing your base of crepe, waffle or pancake. And then each topping you add will be an additional cost. For a banana crepe it was about $12. Which is not bad. But compared to genki in San Francisco I feel like with that price it came with ice cream and fruits.

    Andres D.

    Super fun and a must-stop if you're a nutella fan!! Walking distance from The Bean and right on the Riverwalk. If anything, go for the hot chocolate (tastes like liquid Nutella its amazing) and the mixed fruits w Nutella as well! It gets a bit busy so keep an eye our for people leaving their tables (theres 2 sections) and grab a seat! It has a very Times Square cafe feel when you're in it. Would definitely go again!

    Nutella Banana Bread
    Angela R.

    My friends and I stopped here on a cold December evening as we were walking back to our hotel from Millennium Park. It was nice to be able to warm up for a few minutes. We ordered the Nutella Banana Bread and the Nutella Fruit Bowl along with some hot chocolate. It was all excellent. If you are looking for a little sweet fix at night, this is a great option.

    Menu
    Regina C.

    Very cool cafe! Line could get long, but it does go by pretty quickly. we waited for about 15 minutes before getting seated by the host. We ordered the Nutella Gelato and Liege Waffle. They were super sweet but really delicious. I think this cafe was more for the experience than really trying out the food. The food wasn't anything surprising as they are somewhat simple dishes. Overall, the experience was still very pleasant but I don't see this as a reoccurring cafe to go to when you're in Chicago.

    Waffle
    Mark L.

    I wanted to try this place mostly out of curiosity. It definitely felt more like a tourist trap. There was a really long line to get in and order, and the inside was super crowded, and we were lucky to be able to find a seat. Overall, it was alright and nothing particularly exceptional. A lot of the menu felt like things you could make at home with a jar of Nutella and some basic ingredients. We got the Nutella waffle with bananas and blackberries, and it honestly just tasted like a normal waffle with fruit and a drizzle of Nutella. The Nutella hot chocolate was okay too - basically a standard hot chocolate with some Nutella mixed in. The standout for me was the Nutella gelato. It was actually shockingly good. The Nutella flavor was much stronger and more pronounced, and it felt more unique compared to everything else we tried. Might be a cool place if you're from out of town, but I probably wouldn't make a special trip for it.

    Nutella crepe with strawberries, Nutella whipped cream, and Nutella gelato.
    Maggie X.

    There seems to aaaalways be a line outside, and it always seems like it barely moves. Then you're finally beckoned inside, and there's another line that barely moves. Some of that is because customers sit down and hang out at tables for a while, but some of that seems to be the painstakingly slow ordering mechanism. There's one cashier for taking orders and making the customized Nutella sticker, which requires confirmation of the lettering and printing out the sticker. I didn't have super high expectations for the Nutella crepe, but I was pleasantly surprised. The toppings all incur an additional charge, and we opted for strawberries, Nutella whipped cream, and Nutella gelato. The crepe itself was nicely thin and elastic, quite well cooked. The strawberries were ripe and sweet, and though I wish there were more, the quality was quite nice. The Nutella gelato was super thick and creamy, and it was really a punch of Nutella flavor. The Nutella whipped cream was much lighter in comparison, but still tasted nicely of Nutella that thickened the whipped cream a bit. And of course, the Nutella sauce and drizzle completed the Nutella overload, lending waves of hazelnut and chocolate to every bite. Definitely a decadent treat I'd come back for, though the wait time is a serious deterrent.

    Nutella
    Stephanie A.

    In Chicago I knew I had to try the Nutella cafe, we got up super early to go and try it out, the line got long but we were first in line, we first get it staff was nice and let us in, we started ordering. I order a Nutella crepe with strawberries and since it was cold I also got a hot chocolate and let me tell you it was delicious the food was to die for, it was worth the waiting in the cold, the place was super clean and I loved that they brought everything to you and once finished they would pick it up for you as well, it was very calm, I believe if had 2 floors which we didn't get to see but I loved the place and think it's a very cute spot to visit.

    Fruit Platter, Panzanella, Waffles and Creme Brûlée.
    Irma C.

    Very cute cafe. The only Nutella cafe in the nation. It's a nice stop for dessert. Definitely a lot of sugar. It's a nice break when walking around in the city. They have two levels of sitting areas. We ordered and staff brought out dishes to the table.

    Nutella mocha latte
    Amber L.

    Where do we start? The line is mismanaged as all hell, you have people waiting for an indeterminate amount of time outside with no update as to when people will be allowed in. They have room inside, but won't let people in over what I'm assuming is an attempt to keep the indoors less crowded. Once you're finally in you realize how much the place is in disarray, more specifically the spacing of things inside. It is obviously gimmicky, in a way that's more disappointing than fun. The menu is super small, Nutella focused of course, but there's not really anything interesting on it. The workers look like they would rather be tortured than working there. Anyways, we ordered the Nutella crepe with strawberries and an Iced Nutella Mocha Latte. Crepe? Sucked. Latte? Sucked more than the crepe. The crepe was doughy to the point it didn't feel properly cooked. Coming from an avid mutella crepe connoisseur, it was disappointing that THE Nutella Cafe flopped in comparison to any other crepe place. The latte was like drinking tar that came out of a pipe a mile away from a Nutella factory. Skip this place, it is so obviously a poor cash grab capitalizing on European tourism to Chicago.

    Inside
    Daniela A.

    I was excited to try this place because who doesn't love Nutella? But I dont think they delivered.. walked in and there was no line so when i ordered, the girl taking my ordered moved very slow and didnt really have costumer service skills.. she spoke like she really didn't want to be there. It was really cute inside but also very small with not a lot of seating for a popular touristy location. I ordered a waffle with Nutella and it didnt have much Nutella on it so I asked for extra and Nutella whipped cream. I also ordered an ice Nutella cocoa. The waffle was good but i did feel i over did it on the Nutella. And I also felt like maybe the Nutella wasn't that great of quality, like it was almost watered down in flavor.. the nutella whipped cream was also a let down, not much Nutella in it. Ans the Nutella cocoa was just milk, not a hint of Nutella in the flavor. I also ordered a jar of Nutella with my name, that was honestly so cute and the best thing I got there! Overall, its over hyped.. nothing really special.. save your time and money and enjoy your Nutella at home.

    Buscuit

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    2 years ago

    Crepe was great, prices average. No self serve water station is odd and paying $2.75 for a bottled water seemed high.

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    Nutella Cafe Reviews in Other Languages

    Ask the Community - Nutella Cafe

    Can I make a reservation?

    Hi Briana! Unfortunately, they don't take reservations.

    Do they accept reservations?

    Hi. No there no reservations, you B have to make a line if there's a lot of people the line starts on the street until there's capacity, but the line moves pretty fast!

    How much is it to customize the nutella jars?

    $8.49! With tax it's around $10

    Why no hazelnut/Nutella flavored coffee?

    They do have it

    When will there be a Nutella Cafe in Los Angeles, CA? Please have one soon!!

    Will this place be open on December 31st 2018 and the 1st Jan 2019? As we are going there for some family shopping in Chicago!. Anyone knows? Thank

    No signs on the door saying they would be closed, and Dec 31st is a Monday...my guess is yes

    Do their chocolate croissants sell out?

    Not that I've noticed!

    Is this US Nutella or European Nutella?

    US

    Is it pet friendly?

    I did not see any pets inside, Lots of people inside the store on the weekends.

    Does the menu include items that are nut-free for those with allergies?

    No, of course. It's Nutella made with hazelnut son.

    Apparently they don't know how to answer the phone. Can someone tell me if they have a ramp for a wheelchair to get inside? Thanks?

    Hi Tammy, the cafe is wheelchair accessible from the E Lake Street entrance.

    Will there be a Nutella Gift Shop inside the Cafe`?

    Yes, there are now gifts inside. Coffee mugs, tumblers, tiny jars of Nutella, thumb drives made to look like tiny jars of Nutella, large tins shaped like a Nutella jar with spreading accessories inside, custom jar labels, etc.

    View All 13 Questions

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