Well...I did finally get my custom ordered vehicle, but their obvious attempts to appease me were disappointing...largely because it was all focused upon the customer service survey that I would be receiving. Note...this was not related to the actual experience I had overall, it was merely an attempt at mitigation to a possible negative survey being submitted. Items of note...they pulled a fast one on me in that the $3500 rebate I should have been offered was rather quietly added to my contract as a component of the down payment, but the treatment of the rebate portion directed it to dealership...effectively adding $3500 to Nyle Maxwell's bottom line. It was completely avoided in the conversation I had with their finance manager. I didn't say anything about this as I wanted to see how far they would go with this rebate shuffle and second, I had stated what I was willing to pay for the vehicle and that is what happened...but I should have been offered the rebate or had it applied to offset sales tax and registration. Second item...when I indicated I wanted the paint/interior protection, instead of telling me the price and asking me if I wanted to pay for it now or roll it into my financing...the finance manager made the choice for me and now I'll be paying interest on $400 for 5.5 years even though I would have preferred to have just paid for it. (Update: I inquired about this and was told that they ALWAYS roll these service add-ons into the total for financing. He also conceded that it could have been handled differently, but it was allegedly "too late" to modify the contract.) They also seem to think customers time is a commodity that is at their full disposal. Overall, this location is very inefficient in its processes and communications and they are completely indifferent to how much of the customers time they consume. Bottomline, I would not buy another vehicle from this dealership. Their ethics and lack of professionalism as demonstrated in communications, broken processes and financial/contractual ploys clearly demonstrate that they do not intend to deal with customers in a fair, honorable manner. I'm not sure if there's a better Dodge dealership in the area, but this one reminded me of why I have repeatedly voiced that online, direct sales of vehicles is overdue. The dealerships have not evolved with the times and are still utilizing very old tactics to squeeze their victims...I mean customers...for everything they can. read more

Purchased a new 2018 Ram and about a year later the rubber pads on the running boards started breaking off. I took the truck to the service so they could order the parts to fix it. After a lengthy delay the service writer told me the situation wasn't covered under warranty. When asked "why" he told me they had never seen the problem before so it was probably something I did wrong. His solution to my problem was for me to purchase new running boards for $1200. I asked to speak to the Service manager and was told he was gone. Asked for a callback and never got it. Left countless messages and still no return call. Wrote a letter to the General Manager explaining my predicament and no word from him either. Have purchased several vehicles from Nyle Maxwell and always had good luck. Amazing how quickly a dealership can go downhill. I also tried to take advantage of their 2 hour oil change and was told I would have to leave my truck overnight. Wow, for an oil change??? read more

I really enjoyed my visit today at this dealership! Daniel was awesome , he went above and beyond to get me with the right dealer, Kyle. They weren't pushy, they only showed me what I asked for and didn't try to push something else on me. They both worked super hard to get me the jeep of my dreams! Thank you so much for such a great experience! If you need a jeep or a new car or truck go there! read more

giving it 2 stars as the deal was good, but promises were not handled well i understand when you sign up to get the gift card to "test drive" it is just to get your email spammed and calls and texts, but at least give the damn card, especially after spending $70k on a card. salesman kept saying manager was getting it done.....NOPE. want to get a new truck, guess will be finding another dealership, damn pissed me off. read more

I bought a 6 year old used car from Nyle Maxwell just before the summer of 2012, so I've had it less than a year. It was a high mileage car, and I bought it because my SUV got terrible gas mileage and I was about to start a new job which would require me to drive an additional 200 miles per week. I should've known better, because everyone I told how much I paid for the car was shocked, but it appeared to be in nice condition, had one owner who drove it as a commuter vehicle and appeared to take care of it. I figured it was worth the extra money. Now keep in mind that any kind of extended warranty that might be offered on their used cars did NOT apply to my purchase because of the mileage (we're talking around 180k). However, what I've found in the relatively short time that I've owned the car is that Nyle Maxwell hardly did any kind of real inspection for problems --both potential and present -- or they knew about them and failed to tell me. Look, at the end of the day, the industry says it's ok to be sleazy and not mention problems if the buyer doesn't notice that. While it may be fine for them, it's certainly not for me. Had they come clean and priced the vehicle accordingly, I would still have likely purchased it and dealt with the repairs, knowing full well what I was getting into. Nyle Maxwell, you lost my business for life. I'll make sure everyone I know steers clear as well. read more

Finally got my second set of keys. However took 15 minutes as my salesperson was not there and the person I asked was looking for them under a different last name. Case closed success! Overall it was probably the fastest in and out to seal the deal I had. Was not happy with APR but I did get a second car loan which I was researching is pretty hard to do. Give them a try. And remember that RR Nissan failed me and Mac Heik as well. read more

I went for my first service at Nyle Maxwell's Super center. I needed to get a shuttle and had inquired about the times. I was squeaking it close, because I had to get to my office to travel out of town. When I arrived it appeared that I had not asked all the details and I was more than likely going to be late. I explained my dilemma to Erik who took the initiative to jump in a vehicle and get me to my office. I made it on time. The little extra customer service he did here was really appreciated. Thanks Eric.... I needed that. PS. The service was done right and I'm back on the road. read more

I hate this place! If I could give negative stars I would. Their sales team is extremely nice but, their service side is a joke. It couldn't be less professional and customer focused. We bought our Grand Cherokee new almost 2 years ago. Our second Jeep in 4 years, we have been loyal customers and vehicle still under warranty. Our check engine light came on about 3 weeks ago, took it in and was told our gas was evaporating but not to worry the light will go off in a few days. 3 days later the light turned off. Then 2 days later the light turned on again on a Sunday. The next day took the Jeep in first thing at 7:00 am. They tried to turn me away again, I told them no there must be an issue if the check engine light keeps coming on. He agreed and and wanted to keep the car to get fixed. I asked for a loaner car so I could go to work and told me they are all out. All 55 rental vehicles are already out and they have 0 left. Told me I should reschedule for Saturday and I told him Saturday would work if they could shuttle me back. He said no problem. Fast forward to today, I go in at my scheduled time the service rep asked why I was there, he looked at my Jeep and said the check engine light was not on I'd be good. I told him no I needed the problem fixed. Told me to go wait inside, then I let him know I needed a shuttle ride home. He told me the shuttle service isn't available on the weekend. When I asked him if I could barrow a vehicle till it's fixed he said they have 0 rentals available. Told me to go wait inside and see if he can figure something out. I sat there for almost an hour. Went and talked with the guy told him I was pissed with the poor customer service, I had to come back 3 times for the same issue and a car still under warranty can't grt fixed in a timely manner. He then told me he would give me a rental car but needed it back by the end of the day they need to give it to someone else on Monday. Once again great customer service. Showing me I am not a valued customer someone else on Monday is more valued and he also lied to my face that they had 0 rentals. I want to sell my Jeep because I hate their service. Nyle Maxwell fix your shit! read more

Nyle Maxwell Chrysler Dodge Jeep RAM of Austin - Car Dealers Near Me - Austin, Texas

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I was looking to trade in my 2020 gladiator and Nyle Maxwell gave me the best trade in price compared to other dealers and online services. Jacob Thompson was really helpful throughout the entire process. He reached out to me first via phone and communicated really well while sending pictures & videos of the truck I wanted. Once I came in he made the process really smooth and quick. I was in and out within 1-2 hours including paperwork. I see a lot of bad reviews but I definitely didn't notice any of it with Jacob's help. Would recommend going to him if you're looking to buy! read more

On every occasion that I needed repair work done on the cars (two Fiats) I purchased from Nyle Maxwell, I rarely ever received a return phone call and the wait for parts was ridiculously long. In one instance, I was told to talk to a guy in the repair department named Nick. I found phone calls to be unproductive so I actually went to the not-so Supercenter to talk to Nick in person. I approached a guy that was pointed out to me as being Nick. I asked the guy "are you Nick?" His response: "it depends on who's asking." Classy. The whole place seems to be staffed by wise guys. They're the "Goodfellas" of the automotive industry. I have gotten rid of my Fiats and will never ever purchase anything from any dealer associated with Nyle Maxwell. I used to really enjoy being a Fiat owner but the Maxwell organization ruined the experience for me. The combination of inept service, rudeness and overall bad vibes is inexcusable when you're spending the kind of money involved in purchasing or having a car repaired. Two months to get a rear view mirror replaced. 6 months and several phone calls to get a defective sound system replaced. Finally, got a phone call a few days ago that the sound system was ordered. Ironically, it was the same day I traded the Fiat 500L which needed the new system for another car. Add to the mix the previously mentioned rudeness and poor communication and you've got a toxic business. Let me be clear about one thing. The folks who sold me the Fiats at the Domain showroom were all wonderful. And it pains me to no longer be a Fiat customer. I like the cars. But having to deal with the Nyle Maxwell part of the equation is so demoralizing and frustrating that it ruined my entire Fiat experience. And out of principle I can't support the Maxwell organization with my money. read more

Service Department. I have been trying to get my car fixed for a while now and have taken it to several repair shops without any luck. I decided to bring it here to the dealership, where service is more expensive, figuring I would get what I paid for rather than the continuous mistakes and run around at other repair shops. I was wrong. They also failed to listen to what I said was wrong with my vehicle, which centers around the AC causing my car to run rough and eventually it began stalling while driving. They looked it over, told me they found the issue and it would cost me close to $1000 to repair. I went ahead with the repair since I was told it would fix my issue. When I picked up my car I asked if I would be able to drive it like normal now while using AC, heater, whatever. I was told yes it's all fixed and I had a 2 year warranty on the service and parts. Now, about a month later my car is running rough and stalling while idling whenever the AC is on again. So I take my car back to discuss. Given the same run around I have been getting from other repair shops, told it would cost me more money to LOOK at this issue because now it's dealing with the AC and it wasn't that before (yes, it was, that's what I mentioned in the beginning). While I was here I needed my oil changed and state inspection done. It took some arguing about the issue before they agreed not to charge me for looking at my car again and then I was called and informed that it would cost $800+ to fix the issue with the AC, plus there was a laundry list of other things to get my car back to tip top condition that would cost $3000+ altogether. I said I didn't want to put any more money into this car, it's not worth that much, and if they had found all of this in the beginning I would have bought a brand new vehicle instead of trying to repair this one in the first place. I said I would pick up my car the next day and pay for the oil change and state inspection. Went to get my car the next day and was informed that it didn't pass inspection because the brake light at the very top of my car was out and my windshield wipers were torn. I have been told for several years that the top brake light will not cause you to fail inspections and that wipers torn less than a total of 1" will not cause you to fail inspection. So now I figure these guys are just being difficult and making my life harder because they can. I'm upset, but I'm still nice and ask if my car's windshield wiper fluid and other fluids were refilled during the oil change, I am told yes all fluids were checked and filled as per oil change standards. So I pay for my oil change and wait over 10 minutes for them to bring me my car, which I can see from where I'm standing in the lot. I stood there long enough that another associate asked me if I needed help. I said I was waiting for my car that's right there and that one of those people has my keys and keeps pressing the lock button, I don't know why they're not bringing my car around. He gave me some excuse about that person thinking my car was in back, I just said ok because I didn't want to argue anymore. Obviously my car is right here and they're pressing the button and can hear the honk right there so they know it's not in back, they're just taking their time and talking with someone else right now. Then I take my car to a Sticker Stop and ask them about brake lights and windshield wipers, they tell me what I've been told for years so I ask them to do my state inspection. Yeah, I passed state inspection. The guys at the Sticker Stop even said that my top brake light was working fine. Really?!? Wow. Then today I try to clean my windshield while driving home from work, NO WINDSHIELD WIPER FLUID. So I will be going in to let them know about this and explain how upset I am. Then I'll take my car to yet another repair shop just to double check this obviously poor service I had done to my vehicle at this dealership service department. read more

Well I for one have never used Yelp but I truly feel like I need to start. I'm new to the area and have a ticking noise in my new Dodge Ram. Took it to the service department and was told that they would need to keep my vehicle for 4-5 days in order to get someone to look at it. Then they suggest that I take it to a different dealership. I asked if that was the only options that I had and was told...yep. Places where I have purchase Have suggest that if they were backed up to bring it back in at a scheduled time....not this place. Seems like customer service is not something that this place remotely considers. Needless to say, I won't ever purchase a vehicle from this place if this is even close to what I'll get when there is an issue and I need service. I've read some of the other reviews after I left and they were dead on...service here is bad! read more

I purchased a 2013 Jeep Grand Cherokee Laredo from Nyle Maxwell in July 2015. I paid fair market value and was shown a CarFax report that said the vehicle had been in a VERY MINOR accident. During an appraisal in October 2015 I was informed the vehicle had been in a major accident that required extensive body work. I immediately went to Nyle Maxwell and they took the Jeep back to their mechanic shop and inspected it. I was told they saw no damage to the vehicle and that if there had been major damage they would have happily bought it back from me. I was not comfortable with their answer and took the vehicle to an auto body shop. The auto body shop preceded to identify multiple areas of repair, resultant from a major accident. When I returned to Nyle Maxwell with the report from the auto body shop their entire demeanor changed. I was made to wait for long periods and each person who I spoke to was rude and condescending. They refused to address the issue, only offering situations that would leave me thousands upside down. They informed me that their mechanics do complete inspections of all the used vehicles they sell and that they are not required to inform their customers of any damage they find, minor or major. I purchased a Jeep after great consideration. I am a single mother of two small children and my vehicle is vital. I felt a Jeep, with their safety rating and excellent trade-in value, would be a sound option. I am now driving a vehicle that has had major body work, that's compromised structure is a safety hazard, and that's trade-in value is highly diminished and I paid fair market value! The vehicle I purchased was grossly misrepresented and I was blatantly lied to when they inspected my vehicle for damage in October. Please save yourself the expense and headache of purchasing a used vehicle from this dealership! Updated - My first experience with this dealership was less than stellar and ended with a one star review. However, after a discussion with the GM the situation was amended. I am now happily driving a mechanically sound and safe vehicle. read more

We recently took our car in to have a warranty issue with our car looked at and while we were here we decided to take advantage of their tire rotation and oil change special. The work was done and they were very nice, but there are a couple of areas where they can improve. The first was that we were supposed to get a call letting us know when the car was ready, but after the had had the car overnight twice, we decided to call and see if they were waiting on a part or what. It turns out they just forgot to call us. The second is a small matter, but other dealerships I have been to usually wash your cash for you before they return it to you as a courtesy when they have kept it overnight. Here, they kept our car for two nights and didn't wash it before returning it, which would have gone a long way towards making us feel better about the fact that they kept it longer than needed because they didn't call us. Better communication would probably have earned them that last star. The service was probably timely, but since we had no way of knowing it was completed, it seemed untimely to us. read more

This dealership is horrible!! Do not trust them with your car or your possessions!! Took my current vehicle for appraisal on 11/23/2015 and it was involved in an accident with a tow truck (Denver Towing) while in their possession on their lot!! Nyle Maxwell was responsible as they had the keys but they were unapologetic and showed no signs of empathy for a car with zero scratches or previous damage. The sales manager, JT Carter, was supposed to call me directly but never even bothered. Luckily tow truck driver stopped and gave insurance information, but now my vehicle now has a carfax record because of these jerks. They downplayed the entire incident by saying "it was only a little paint rubbed off..." but I would love to see their reaction if it was there car that got "rubbed". To add insult to injury, they also stole a pair of Wireless Beats Headphones I left in the center console. Sure, my fault for trusting theses scumbags and leaving them in the car... Because of their lack of empathy, respect, and just common decency I purchase my new vehicle somewhere else and I highly suggest you do the same. read more

Nyle Maxwell Chrysler Dodge Jeep RAM of Austin - Took my car into Nyle Maxwell for appraisal... - Car Dealers Near Me - Austin, Texas

Got a 2015 Jeep Wrangler unlimited and I can't express how awesome the service was!! I submitted my information online and was reached out by Amanda day and she was so professional and asked me what I'm looking for and said she would get back to me. After a few hours she got back to me with exactly what I wanted and a great deal!! We went to test drive it and it was great. Then when it came down to price she got us a great deal. The service overall was great and Amanda was super helpful!!! I definitely will keep recommending people to her and get my future jeeps from her and here at nyle maxwell. If you come by here definitely go here and ask for Amanda!!! read more

I came in to Nyle Maxwell with a gleam of a Jeep Grand Cherokee in my eye. I left in a little under an hour in a weekend long test drive. I came back on Monday and was in and out in a tad under 3 hours...ooof BUT purchasing a car is a long process. Seriously, this place is fab. The customer service is amazing and they continue to go above and beyond for us i.e extra detailing and service work. I had a great experience with every staff member (LJ my lovely sales ninja, Nick the head honcho, and Mike in finance) and I couldn't recommend them higher. Are they a business? Yes. Will there be bumps and bruises due to the fact they are human? Yes. Will they do the best they can for their customers? YES! I couldn't be more pleased and I am in L O V E with my new Grand Cherokee. Thanks for everything!:) read more

I purchased a barely used Nissan Frontier from Nyle Maxwell. We ended up having a dirty title on our trade in vehicle that caused lots of problems. My sales agent Russell Campbell and Ken with finance were patient and great. I would purchase another vehicle from Nyle Maxwell. read more

I took my crossfire in for an easy diagnostic there was water dripping in to the floorboard, when i originally called i was super surprised the girl told me that i could drop my car off Monday night and it would be looked at Tuesday great! made my appointment, dropped it off and called Tuesday morning just to confirm that everything was all good for today so i could plan my rides. Andrew the original service adviser i spoke to was VERY rude, already irritated as soon as i opened my mouth, gave me zero information and told me he'd call me with updates. later that afternoon i got a text that it would be another day but "the expectation " was that it would be seen tomorrow (wednesday). i asked if that was a guarantee to which he never responded. 24 hours later i get another text that MAYBE they will look at my car FRIDAY! i'm frustrated because if they had told me upfront how long it would take i would have waited until an easier week for me to not have a car but again fine. Andrew was generally unhelpful land was NOT responsive AT ALL texts went unanswered for days and calls to the front desk always said he would call me back which he never did. FRIDAY a different advisor Justin reached out to me, my car was out that afternoon he was polite and responsive, 5 steps ahead of me and anything i needed! in conclusion if you take your car here for service request justin or atleast anyone other than andrew and if the service manager is reading this fire andrew and give justin a raise because i was about ready to freak out before he took over. read more

Nyle Maxwell Chrysler Dodge Jeep RAM of Austin - texts - Car Dealers Near Me - Austin, Texas

If I could give this center - 10 stars I would.. I applied and while my credit is average with some dings and hardly any recent revolving credit I continued to wait to hear from my sales rep Steven C. .. Let me tell you.. Sales reps are known to hound you.. They want that deal.. In my case while I was approved.. The sales rep must have deemed me unworthy.. I Had to contact him to get answers instead of the other way around.. Told me I was approved for a 10-15k vehicle and would have to put 1g down.. Then he never contacted me again.. Since I was upset about this experience thus far.. I went somewhere else.. The next day I went to dream cars.. They are still working on my deal.. But the customer service is superior.. They had me take home a 2013 MID SIZE suv.. Low miles and for 18k.. 0 down! for the whole weekend as they get with the lender to work out minor details.. Now while I don't expect this type of red carpet experience everytime , I do expect someone to contact me and at least act like they want my business. read more

Worst service ever ! Could not duplicate issue and released my vehicle back to me and was stranded again the same day within hours. Towed truck back in and for a day and a half it sat without anyone even touching it even after I showed up to check on status both days leaving work during my lunch break. The original service advisor lead me to believe it was being diagnosed the whole time. I popped in after work on the 2nd day and my advisor was not at his desk so I asked another advisor to check status and system showed that it had not been assigned to a technician yet and could not tell me where I was in the que. I saw where this was leading to after dealing with them from early Monday morning till late Wednesday evening. With that said I gotta a 2nd tow to a nearby mechanic shop, which will be the 1st service outside a Dodge dealership read more

NYLE MAXWELL SERVICE CENTER-I would not use them if my life depended on it. I bought my Jeep in Dec 2017 and was only given one key. It took through March 2018 to get a new key fob ordered and then took two weeks to come in. They didn't call me, I had to call them. I stopped by at 3:30 on Friday and they said it was going to take an hour and half. They said it would be best to come back in the morning and I did. Today they said they wouldn't be able to get to it. I know how mechanics get paid and they don't want to burn an hour of their time for something they won't get paid for. I'll drop it off Monday and be without a car for they whole day so this will be taken care of. This was the third time I had been there for them to take care of the sale of my car. All they care about is the sale. What if I needed real service? read more

The Good: Marc Smith was easy and professional to work with. He answered any question I had and I never felt pressured. He honored the internet discounted sale price when I decided to purchase my 2014 Jeep Wrangler. I had seen other positive reviews of Marc on the internet so I was relieved when he responded to my internet inquiry. The Bad: I have much lower opinion of the trade-in appraisal team. Initially offered me approximately $3000 less than Carmax on the same day for my trade-in. Nyle Maxwell would not match the Carmax offer. Make sure to do your homework before you walk through the doors. It is unfortunate that the trade came in so low because it set the tone for the rest of my experience at Nyle Maxwell. read more

BEWARE!!! Please save yourself a headache and a no value hit to your wallet. I was charged $1,750.XX for replacement of the ball joints and tie rod, alignment and oil change. Results: My Jeep Rubicon (JK) continued to veer right and left, my rear differential cover began to leak, after driving home I noticed my rear right tire was missing my locking lug nut, my tire pressure was +/- 3 lbs between tires. The service advisor was Rey. I took it to 4-Wheel Parts and had the job done correctly. read more

Complete blundering idiots! From Steve David the GM to Justin Lynch the sales manger and everyone in between. None of them know what the customer is asking for even when stated in writing! Tried buying a new Challenger and all they needed to answer was a) can it be ordered and built b) price and they couldn't even come up with all the answers. Just "come on in and we'll get you a new truck" I wasn't even buying a truck!! Mean while their crack telemarketing team is calling me with offers! Complete buffoons!! read more

Service Dept. In an era where it is so hard to find any responsive Client-Centric behavior, it is refreshing to find someone who gets the importance of customer service! Jonathan is always very helpful, courteous and makes the entire service experience positive. His client centric attitude and his proactive responsiveness is primary reason why I keep returning to Maxwell for the servicing of my Jeep. So far, I have not had a bad experience, only stellar. PS. It would be a nice touch if they would wash your vehicle after servicing it! -Goes a long ways to customer satisfaction. read more

Not a soul outside. Finally saw a lady who said she could not help us but would get someone. Walked around for another 20 minutes in the heat window peeking. No one came Walked inside to ask for assistance and found one young man. Then the Napoleon complex director of sales came out and berated us for saying they need to train their sales people. he said if we were going to criticize his dealership we did not have to do business with them. Wow. What a good example he set for the young salesman on how to treat customers. With service like this, will car dealerships last? read more

Big Improvement! Fair is Fair. I am absolutely thrilled to be writing a pretty positive review for Nyle Maxwell's service department, because I have been very vocal about many disappointments from them in the past. It's no secret from many of the past reviews that Maxwell has been letting down a lot of customers when in comes to their service department. Having purchased multiple vehicles from their family of stores, I can definitely attest to suffering similar experiences before. This time, I'm happy to report a much better experience (not quite perfect, but a real improvement). Better communication. Better timeliness. Better diagnostics. They even washed my Jeep and had it looking brand new when I picked it up, which is something they've never done before. Hopefully this is a sign of great things to come. Way to go Nyle Maxwell! Nothing pleases me more than being able to finally right something good about you guys. I'm hopeful that this trend continues. read more

Wait! I bought a "new to me car"? That was Soooo Painless!! Yippeeeeee! I am surprised to see that there are anything but good reviews. I recently purchased a vehicle from Maxwell and have had super duper customer service. I originally worked with Johnnie Vance but do to circumstances beyond our control ended up working with Cathy Townsend. I was surprised by the easy going attitude Cathy had. Like we were old friends walking around the lot chit-chatting. Didn't feel like I was buying a car AT ALL! Every single one of my phone calls were returned the SAME day. I have had service on my vehicle and again....NOTHING but good customer service. I will recommend this dealership to anyone and everyone! and hey if u buy a car from Cathy or Johnnie make sure u tell them Amanda Scott sent u ;) read more

Unprofessional from the very start. We were considering a used truck, and we were in communication with a sales man. He sent us photos of the truck, which peaked our interest, but when we get there to test drive it we quickly realized he left out all the major damage on the truck. When we confronted him about the damage he just kept saying that's all you can expect from a used vehicle. He refused to go any lower on the price so we had to walk. Even Kelly Blue Book's value was way lower. He had the nerve to say that we wasted HIS time, when he tried to pull a fast one. Had an attitude the whole time too. Won't EVER consider this place for future vehicles. read more

Excellent experience with Andrew DeOrian here at Nyle Maxwell Supercenter! read more

Nyle Maxwell Chrysler Dodge Jeep RAM of Austin - 2007 Ford Mustang convertible - Sweet! - Car Dealers Near Me - Austin, Texas

Did a lot of online research, popped in to consider a Jeep. Trey (sales) was awesome and didn't waste time talking about features or models I didn't need, helped me instead get right down to business. A little bit of back-and-forth and it looks like I'll be leaving tonight with a new car. Well done, overall. TV, free snacks and water, large inventory, not too far from my house to get service in future. read more

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This was absolutely the worst dealership experience I have ever had. You would hope that bringing your car to a dealership they would treat you better than any small car shop, however this is not the place. My jeep wranglers check engine light came on in the summer and it took over a week for them to even diagnose it or look at it. A WEEK. Then, they informed us it needed thousands of dollars worth of work, or we could pay about a thousand for something that MIGHT work. They then proceeded to tell us the part would be in in about a week, then when a week came nobody contacted us. We called, no call back. We finally got a hold of someone, it would be another week. Another week came, guess what no call, when we called they said there was no tracking number and they have no idea when it will come. What kinda of professional business tells their customer that they have no idea. This pattern repeated itself for TWO MONTHS. No part came. The part finally came, they "fixed" the issue and thousands of dollars later not only from the car but in travel and flights due to the inconvenience of them having my car for three months. We finally get the car back and week later the check engine light came on again, the same code as three months back. We called the dealership over 10 times, over two weeks and left voicemails for every higher up position you can name in the dealership and we NEVER got a response. We finally waited on hold for someone to talk to us and was able to get an appointment in the next week. We get the diagnosis three days later by text, how unprofessional, another couple thousand dollar fix was needed that was "completely unrelated" to the previous issue that they fixed. Explain to me how after sitting at their dealership for 3 months my car just all the sudden had all these issues. This dealership takes advantage of your trust that they are fixing your car and will charge you the highest number they can, making bigger issues than your car really had. We took it to another place and the issue wasn't even a fraction of how big they said the issue was. Long story short this dealership has incredibly unprofessional customer service and you should never take your car here to be fixed. I never will and I will make sure everyone I know won't take their car here either. read more

took my wrangler in to have them fix the leaky water pump, and they said "while we're in there, we should replace the serpentine belt, the timing belt, etc" - I said 'Sure'. Dropped it off on a Wednesday, and it wasn't ready until the next Monday (end of day). I ask if they test drove nd checked it out and was assured they did. I picked it up just as the Service people were closing at 6 pm. It was about 200 yards after I left the dealership driveway that I started hearing a high pitched whining sound, I drove it a bit to see if it was a tire noise or something and as I drove it I could tell this was a belt sound. They F-ed up the stupid belt replacement that I really didn't even Need. Stopped at HEB to gas up as it was on fumes, then it wouldn't restart. which was odd, except the serpentine belts keeps the alternator fed, and the belt sound might mean the alternator was unhappy, as the battery was suddenly dead. Nyle Maxwell's repair shop "fixed" my car so good that they left me dead in the HEB gas station parking lot. When I took it in this morning, they said they "wouldn't charge me the diagnostic fee". How Generous. To Review - My fully functional Jeep, was BROKEN by their "Mechanics". DO NOT take your car in there to be fixed!!! read more

Brent Gorski is the guy to talk to! He was phenomenal to work with. He also sold a Jeep Renegade to my girlfriend. We both appreciated so much how helpful he was. He was not pushy and did not have the typical car salesman vibe. He was very real and genuine. As others have mentioned, when trading in a vehicle it is very important to understand the value of your car before waltzing in and having a dealership appraise it. In this aspect, Nyle Maxwell is no exception. They offered a much lower amount than my car was valued. But that's how dealerships work... If you're surprised by this when you get there that is your own fault. Take it to CarMax first, they will appraise your vehicle for free and give you a written appraisal note. Unfortunately, buying a car is no longer the same as it was ten years ago. There's really no haggling with the price of the vehicle you're trying to purchase. However, you can haggle with how much you're willing to sell your car for. So go to carmax, knowledge is power. Then let the dealership appraise your vehicle and whip out your appraisal note from carmax when they low ball you. The salesman will run back to the finance department and bring back something that you might be happy with. Remember, you can always walk away. While working with the finance department (his first name was Jeremy) I really appreciated how he sold the extended warranty. I went in knowing that I wanted as much of it as I could afford, because I plan on having the 2015 Jeep Wrangler Rubicon for the rest of my life. However, in past experiences the finance managers have attempted to make me feel stupid for declining the extended warranty. Jeremy laid it out for me differently. Simply put, he earned my business and even customized the extended warranty for me in order to fit it into my budget. read more

Had a great experience at Niles Maxwell with Ronnie Brown. We had already found the car we wanted on the Internet and Ronnie gave us a low hassle negotiation on our trade, car and tint. He gave us a great loaner while his people added a tint. Niles Maxwell is a nice clean property; lots of cars and easy to get to. Nothing sketchy about it like some used dealerships. When we decided to buy they kept the process streamlined and it only took about an hour (I've spent full days in other places!). Nice dealership, would be happy to use again. read more

3 HOUR EXPRESS LANE OIL CHANGE I had an unpleasant experience with their "Express Lane" service before waiting 2 hours for an oil change but wanted to give them another shot. I called before coming over to setup an appointment. I was told they don't take appointments but it should be "around 30 minutes" for an oil change. Drove all the way from downtown to find out it will be a 3 hour wait. The service manager didn't seem to care nor have an explanation why they don't take appointments. Sorry but some people cannot wait 3 hours in the waiting room with small children to get an oil change. No thanks, I'll be taking my service somewhere else. read more

This review is for Janie Wiley. I bought my Jeep Wrangler two years ago. I have had zero problems with it and I absolutely love it. Janie was excellent at her job; both professional and personable. I felt like I was working with someone who saw me as an individual and not just another quota number. My Wrangler and I have since moved to Colorado. I called Janie recently to inquire about a paint pen, because I have chipped the paint in a couple of places taking the doors off my rig. Janie could have easily dismissed me because she works in a completely different department now and because I live so far away. Instead, I received the exact same treatment that I had when I was a sale for her 2 years prior, even though there was nothing in it for her. Janie was responsive, personable, and friendly, and most importantly, she was genuinely concerned about my needs. She not only had the paint pen sent to me, but also paid for it. I was lucky to chance upon her 2 years ago, and Nyle Maxwell is lucky to have her as an employee. read more

Went to this dealer for express services (oil change etc as my vehicle is under warranty). Arrived at the service center on a Thurs at 10:30 AM to be told that Express services was closed till 2 due to not taking in any more walk ins. While the service consultant was respectful, it still didn't excuse the complete lack of express service. Found a different dealership that was able to accommodate me. read more

I bought my 2016 Wrangler a few months ago. My review can be broken into two pieces: 1) I worked through the whole process with Amanda Day and she was amazing. She was genuine and helpful and accommodated all my needs. She was very trustworthy and helped me determine exactly what features I needed and which I didn't. She was very kind and I can not express enough how much a appreciate her amazing service. 2) On the other end of the spectrum, the total process took me 10 hours. That is in no way an exaggeration. I arrived to the dealership around 1030am with them expecting me after a call from Amanda. Amanda immediately helped me and wasted none of my time. But I then had to wait hours to speak to people in different departments in order to negotiate a strong deal. After all negotiating, it was 5pm. Then it took three hours to wait for the gentleman in finance and wait for my new Jeep to be ready. I did not leave until 830pm. If I anticipated that I would have packed myself lunch. If this could have been expedited, I would give full stars. But a whole day is definitely wasting valuable time. Everyone was helpful and sincere, just not efficient. read more