James was great. He was very thorough, checked in with me, and explained everything clearly. I was…read morein between meetings, and the whole process went very smoothly. James told me the price before making any repairs, which I really appreciated. Overall, I was very pleased with the service.

We have been having problems recently with a 3 unit mini-split install - wall drip & humidity. Ryan…read more(supervisor) inspected and then dispatched an install team (Richard and his assistant) to follow up. While we'll see how the results turn out over time, they were all extremely professional and friendly. Quickly diagnosed problems with all 3 units that will hopefully solve the issues - under warranty from 3 years ago.

I have had Staton Plumbing come out twice to my house recently first was a routine leaky toilet…read moreissue and the second was an emergency water pipe burst. In both instances the plumbers were great. They were nice, personable, did good work, explained what they were doing, and educated me about things as well. The company overall has a good website, Text, app., and good communication from a dispatcher. I think I called them originally because I liked their commercials and I thought that was a dumb reason to call. But in the end, I'm glad I did. The most recent plumber's name was Steve. And he was very nice and very experienced. They then followed up by telephone with the very nice, Tracy. Thank you to Staton Plumbing.

I needed the anode rod replaced in my hot water heater. Staton's communication and scheduling were…read moreimpressive, but the guy who came out really pushed an expensive monthly payment plan and then quoted me over $2,000 to replace the anode rod. I'm 70 and live in a nice waterfront house so I'm thinking that I look like an old guy with more money than sense. I said no thanks and hired a small-firm plumber who did the job for $175.

We could not ask for better service than what we received last Friday evening. Our air condition…read morewent out on a hot July evening. We called Parker Fuel, and they came out to our home within an hour, and repaired the problem within a half hour. We are so very grateful to Brandon for his prompt, professional service. Thank you so very much!

Save yourself the hassle, mulitple service calls, and money on top of it all. Our furnace has never…read morebeen fixed in one service call. Multiple calls, things installed upside down, problem persisted...on and on. Have had service contract with them many years and it's awful. On top of that, Jim and Brandi in the office - both rude and yelled at me because "everyone has been calling with heat problems all day". Um, Jim...it's literally your industry. Our whole neighborhood has slowly been leaving Parker - other locations might be great but Ellicott City is a solid "no" for kind, professional, capable people.

I noticed the 1-star review left by "Team Z," and I can confidently say it appears to be either a…read moretroll or a competitor attempting to unfairly damage Mark from Gemini's reputation. Mark is a one-man operator who consistently provides top-notch customer service. I've used his services on many occasions, and he is always responsive, on time, and excellent with follow-up, consistently delivering a truly great customer experience. If, for any reason, a job is beyond his scope, he is completely upfront about it. Even if a repair takes more than a day, Mark will keep you updated on his availability and any parts that are on order. I would not hesitate to call or contact Mark for any of your HVAC needs. He absolutely deserves a full 5 stars.

Great customer service - highly recommend! All of our questions were answered thoroughly for a…read moreproject we were on the fence about

Great communication, texted a hour before arrival, very professional appearance, diagnoised…read moretankless water heater problems and had replacement parts on truck. Explained issues, showed defective parts and recommended yearly maintenance services. Compared his prices to what I could find online and his price was great. Woule recommend and use again, 5 star rating, Upper Marlboro Md area

H&C just installed new furnace and air conditioning units at our home in Laurel. Chris and Matt…read morearrived right on time and worked efficiently to install the units. Chris explained everything once the work was done and answered all my questions. Chris and Matt were very friendly and courteous. We moved to Laurel 6 years ago from Massachusetts and have always used H&C for tuneups on our equipment and have always been happy with their service. In addition, I think their pricing is fair. I highly recommend H&C Heating and Cooling!

An employee of this company was driving erratically and unsafe on Cedar Lane in Columbia shortly…read morebefore 5 pm today. He was purposefully driving slow to piss off the SUV behind him (no clue why) and then proceeded to break check them, nearly causing a multi vehicle crash. The SUV had to swerve around the H&C company truck to avoid collision. I would not patronize a business who employs unsafe individuals.

AC went, called, and very shortly had one of their servicemen at our door. quickly he isolated the…read moreproblem, explained it to me, and then promptly fixed it. I could it have asked for better service from the scheduling to the repair. great service.

So we were referred to them to come out to help get our hvac unit up and running. He came out and…read moreoverrode the delay switch on the actual HVAC unit system that's outside because he said we didn't need it because we also have the same delay switch thing on the thermostat inside He didn't check the air handler or anything else and said it was that . He hooked hoses and said our Freon was fine and that everything else was working properly. So paid him cash and almost 6 hours later the house stayed at a hot 80 degrees in the hall and actually got to 86 degrees in the kitchen as we have a magnetic thermostat which sits on the side of the refrigerator . So my husband texted him to tell him and he actually said to give our unit some more time to cool down the house !! Now I'm not an HVAC technician but I'm also not a moron. I know it does not take six hours to put a temperature of 77° in the house from 80 which in almost 6 hours that's what happened. He refused to come back out and it was 5 o clock. Wants to wait to see if it'll cool off overnight Meanwhile I'm on dialysis and have been very sick for some time and the thought of another night of 80-82 degrees is very difficult to deal with considering I do my treatments at home now in a hot sweltering room! So meanwhile the original company that's on vacation and personally got ahold of No Frost Air to help us wasn't much help either in trying to help and what the most horrible part is we ended up getting ahold of our neighbor who's friends father owns a HVAC company and they came right out !!!! So mind you another service Call $$$ in less than 6 hours.... The problem was the actual COMPRESSOR IS BAD AND WAS BAD ALL ALONG BUT NO FROST AIR TOOK ADVANTAGE BY TRYING TO ALTER OUR SYSTEM and say it needed more time to cool down which is still mind blowing to me ... The incompetence and the dishonesty of this company's owner is appalling to me that he could even do something like this and then tell my husband to wait until our prior hvac company owner comes back from vacation to address the problem with our HVAC not working and cooling our house .. Worst experience ever !!!! Who does that !! He should be ashamed of himself to do this to us . I'd give ZERO STARS if I could! This is a honest review!

Called Peninsula one afternoon because my furnace was acting up. The owner, Neil, actually answered…read morethe phone and said he could get out to my house the next day. He showed up on time (actually, early) and quickly and professionally diagnosed and fixed my furnace problems. I thought the price fair for what he did. Highly recommended!

Called the main number to discuss services I need for my condo and the prices involved. I asked 3…read moretimes to know the name of the person I was speaking with and all I got in response was "what can I help you with?". Why is your name a secret if you are responsible for answering a phone? Isn't it just good phone etiquette to give your name so people know who they are speaking to when trying to do business? Definitely not a good first/last impression for a business to make.