This is the absolute best Auto Zone. The staff goes above and beyond to assist customers. They are…read morehonest and kind. The manager knows how to take care of his customers. Highly recommend!!

I purchased a AutoZone Duralast brand brake component from this location. The critical safety…read morecomponent failed in less than a year. The part carries a lifetime warranty. Other purchasers reported an identical defect. The part number is close to that of the same type of part under recall. I filed a case with AutoZone customer service seeking a refund or store credit because I was not about to have the same, dangerous brake system part installed on a family member's car. No contact back from AutoZone's regional offices in over 5 weeks and after half a dozen phone calls. The store manager would do nothing for me but start another case with AutoZone corporate. I am waiting for a corporate vice president to contact me regarding this issue. I have also filed a case with the National Highway Traffic Safety Administration abut the shoddy part.

I was notified by Valvoline and my dealership that I was running low on my 2021 Hyundai Kona…read morebattery. I called and the gentleman said yes we have one we'll take a look to see if we can install for you upon coming in. I promptly went to this location because it was going to save me about $200 verses the dealership. Immediately, he treated me as if he didn't want to help. Muffling things like "oh my reader is saying I shouldn't touch your car" "the dealer is a criminal they want to steal your money, I've worked there before" "turn your car on and off, nothing is wrong with this battery" "there's too many warning codes" .... I had paperwork saying I needed a battery and it threatened my integrity. I grew up around the car business and this is NOT how you treat a customer that ultimately pays your bills. I am a young professional that takes exceptional care of my paid off well maintained vehicle. I felt discouraged, frustrated and unseen. He then told me "if I put the battery in, and you have to get it towed to the dealer don't blame me". Sir, what happened to you just saying you COULDN'T replace my battery? I feel almost profiled. As a woman, by herself I hope that he doesn't treat others this way as the face of Advance Auto Parts. I went to AutoZone and they felt SO embarrassed that I was treated this way at ANOTHER company, their competitor nonetheless that they gave me an extra 20% off and instantly put the battery in, took away the old one and even SHOOK MY HAND. I hope this is a learning lesson for associates at Advance Auto, I'll never come back.

So I went in to buy rotors for my car. The salesman gave me the wrong rotors. I gave him all the…read moreinformation of my make and model. Honest mistake on his part. So I go back a few days later to swap them out for the correct rotors. Well the manager Jeff was very rude and arrogant. He also tried charging me 26$ more for the rotors I need which were cheaper than the ones they gave me. He doesn't need to be a manager. He's not good in customer service. Really he doesn't need to interact with customers at all. I will no longer be using advanced auto in dawsonville. I've now wasted 3 hours of driving and time,gas to get the correct rotors from advanced.

If i could put 0 i came in looking for something simple, headlights and i wanted the white not the…read moreyellow lowlights. Dude that attempted to help was named Ryan an older lightskin bald dude. Told him make and model then he sold me headlights for 100$ probably cheaper options but thats not the point. They were the incorrect headlights because i went to a shop to throw them in and they didnt match my vehicle at all. Came back to get a refund and i wasnt even mad just wanted my money. He refunded the money then threw the receipt at me like its my fault! Called em out ofc but tht interaction turned me off to this location. Terrible attitude terrible!

i initially had a terrible experience where i was denied a return that i was promised id be able to…read moremake. after speaking with the manager, they were very understanding and helpful, and were willing to make the return. i believe i simply spoke with the wrong person, because this was the customer service I was initially looking for

One of the most thorough pre-buy inspections I have ever had …read more Sergio and his crew identified several issues that were okay but should be addressed. He gave me excellent information to come to a mutually-acceptable deal at the Dealership. Coffee, Snacks, TV, lounge chairs, and stables to work on while waiting. They even had a dog to play with.

I don't typically give reviews especially when service isn't rendered, but the customer service…read moreresponse from both Claudia and Sergio were fantastic when trying to find a floor mount bracket for a race car. My teammate elected to go a different route but the service was no less impeccable. I find it rare to get this kind of response in this day and age. Thank you and I hope to get the opportunity to work with you in the future.

Do not seem to genuinely care anything about the customers. It is sad because Mercedes is…read moreA great brand this dealership does not represent the brand.

Recently traded in my car so my negotiation was both on the value of my trade in as well as the…read moreprice of a car I was interested in. I personally don't enjoy car buying experience. Checking cars out - yes, the whole negotiation and paperwork - hell no. The team at RBM made it transparent, quick, very professional. The process took about two days to complete as my trade in was out of state and I needed some additional docs to comply with GA requirements. They made this my best car buying experience ever. Not my first time buying a luxury vehicle so I know what level of service to expect, but this was a whole another level of professionalism and customer care. Highly recommend.

One of my kids needed an oil change on her vehicle. Express Oil Change was opened early which…read morereally helped with our schedule. The work was done as scheduled. In addition, the manager took extra time explaining a few things to the kiddo to help them feel more comfortable, which was appreciated.

Bait and Switch place .... Advertised a $59.00 oil change service for 5 qts. of regular oil.... not…read moresynthetic. My car wound up taking 6 quarts. The extra quart cost me $28 more for a total of $87. For $28 I can buy 5 quarts of high mileage oil all day long. When I complained the guy said it's the way the system works and he can do nothing about it. Highly recommend you steer clear of this provider!!!

I had a minor tire leak from a nail. Stopped by on a Thursday morning and it was patched in ten…read moreminutes for $15. Affordable and nice staff.

Fast workers, never side tracked stayed ontop of their work and got the long line done with. If you…read morebring your own materials for an oil change they'll do a very good discount.

What outstanding and above " the call" service and professional folks here.!. I moved to cumming ga…read moredown the road from here. Found out I needed to move over a thousand miles away. My Lexus suv before this needed an expensive ac evaporator core. The nearest other dealerships were double $ and not helpful.. Sooner auto did the job for less with clear communication and Thought and saved the day! Plus they gave me a great deal on service ahead of the long trip! Thank you! Made the nightmare trip safely

Good with basic repairs. Have used them several times and prices were fair ...best to have apptread more