These gentlemen are the real deal. My engine light came on,…read moreso I just pulled in. They immediately put my car on the computer and diagnosed it. Since it wasn't life threatening, I got an appointment for the next day. Not only did they fix the problem in a very timely manner and for a very reasonable price, they also took me home and picked me up when the car was ready. I so appreciated the great customer service and the quality of the repair. I highly recommend this shop.

Bought a car with them but they wouldn't give it to me the day of sale, saying they needed more…read moretime to clean it up. I wanted to take my car home and it had seemed clean enough when we test drove it an hour before but they insisted and gave me a loaner instead. When I came to pick up the car it smelled vaguely of gas but I didn't think too much of it. By that evening the gasoline smell was nauseating. They never admitted it but it seems they'd overfilled the gas tank. It took a week before the smell went away. On top of that, within about week or two one of the wipers was falling off and the battery for the one key fob they'd given me was in need of a change. Given all this I have no confidence in their mechanical team's attention to detail. Wish that were the end though. After a month and a half and several phone calls they still hadn't sent out my license plate and couldn't explain why not. Spoke with several finance people who promised to look into it and call back with an answer and they never did. Bottom line go elsewhere if you can. This place has serious problems at many levels. Even if they have a slightly better price you'll get a much better experience at other nearby dealerships. I've bought from milton-martin in gainesville and carland in alpharetta and had great experiences both times.

Excellent service department! Ryan E. Was my Service Advisor. Handled a difficult recall service on…read moremy 06 CR V. It took multiple other people in the department, but it was handled quickly and professionally! Highly recommended them and the dealership! Kevin G.

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Although we purchased our Escape Hybrid their, my first attempt at service had been a complete…read morefailure. Sometime back I registered with Sue for oil change. Then a friend said it was too early for an oil change. Called her back, left message - nothing. Talked to my sales rep and he agreed. Should be 5k. Asked him if he could cancel. Now 5k and wanted to register. Did reviews and Todd was mentioned highly. Called and asked for him. Held a bit and then heard "this is Kate." Ok, set appt. Set appt for 15th at 2. Well got virus on 9, so called the following Monday - yup vm, and asked for either the 23rd or 24th around the same tie. Got a vm with "Ok Friday." Well is that the 24th or the 17th??? Called back and left vm questioning. Nothing, but on the 16th got a vm message from Heather confirming my appointment for the next day - Fri 17th. Called and left message for her and nothing. Can't help but think if you try to make an appointment and you get this kind of "service," how will they do with my car - ouch. Moving along as there are other Ford service places. This type of situation falls upon management; poor management, poor service.

Great experience as expected. Everyone was very helpful and checked everything out. All is great!read more

After 20+ years of my family bringing our vehicles to Scott's Auto, I'm extremely disappointed to…read moresay this will be our last time. Originally, I had Akebono brake pads installed on my vehicle based on Scott's Auto's recommendation. Unfortunately, I had to bring my car back at least six times over the course of several months trying to resolve ongoing brake issues related to that setup. After repeatedly dealing with the problem and getting frustrated, I decided to try a different option and asked them to install NAPA Adaptive One brakes, which had been recommended to me by another dealer. Scott's Auto went ahead and installed them without hesitation. However, no one bothered to inform me that those brakes were not really intended for my specific vehicle or that there may have been a better option. Additionally, I was never told they wouldn't be covered under warranty. As the professionals working on my car, I would have expected them to at least tell me that the parts I requested weren't the best choice and recommend something more appropriate. The most frustrating part is that John only told me this AFTER the brakes were already installed and said word verbatim "I would have never put these on your vehicle." Had I known that beforehand, I would never have chosen to put them on in the first place. The entire situation could have easily been avoided with a simple conversation. When I tried to discuss this with John, the response I received was extremely dismissive and unprofessional. Instead of acknowledging the situation or understanding why I was upset, he told me "you're a grown adult, you can make your own decisions." That completely misses the point. Of course I can make my own decisions--but I trusted the professionals I've been going to for decades to inform me if something I requested wasn't appropriate for my vehicle. Rather than taking any accountability, John accused me of arguing and said he didn't want to have a debate. I wasn't looking for a debate--I was looking for a reasonable explanation and basic customer service. After two decades of loyalty, the way this was handled was shocking. Between the repeated visits to fix the original brake issue and the dismissive way I was treated afterward, John provided one of the worst customer service experiences I've ever had. Unfortunately, after 20+ years of service, Scott's Auto has officially lost my business and the business of my entire family. Congratulations.

Excellent service Nick & others took charge & completed my issue quickly. Thanks guys.read more

Wow great service all around! They were quick, efficient, pleasant and positive attitudes, and they…read moredid not try to upsell me on unnecessary extras. Will definitely make this our go to for oil and tire servicing.

This Chevron is located on the corner of Crabapple Road and West Crossville Road in Roswell. Nearby…read morebusinesses includes Quik Trip, BP, Houck's Grille, J Christopher's, Fidelity Bank, Crabapple Middle School is about a mile from here so traffic is hectic around when school let in and out. What sets this station apart from every other station in the state is that it's one of the few left that still offers good ole fashioned full service. That means you don't have to get your butt out of your seat when your tank is running low. They not only top off your tank, they will check your oil, clean your window and do so with friendly southern hospitality. When I was here I went through the self-service because well honestly I'm little embarrassed to have people do something for me if I can do it myself. Nevertheless one of the guys from the full service side came over (Cliff) and cleaned my windshields front and back for free. Unfortunately I didn't have cash on me at the time so will catch you next time, Cliff. Appreciate the nice friendly gesture! Cheers! 1217th review 2/17/2018 137th for 2018

The only reason I am given this place a one star is the employee behind the counter, I went there…read moreto get emission testing as I pulled in I saw that all the bays where full I went inside and ask if I could get a test done and the guy behind the counter told me to pull my car to the end by I told him they where I car in there already he yelled out I did not tell you to pull in , So went out In my car and thought about leaving then I saw the tech wave me in so I went for it glad I did , the tech was great , Just very poor front counter person which does not reflexes well on the business!

Was unsure of a sized part but was told I could return if it doesn't fit. Tried it on in parking…read morelot and it didn't. Cashier goes to ring up my credit and says "Corporate refused the refund because they did not capture my phone or email info." Manager said to call the 800 # that's all he could offer . Went to Flat Out Auto and they literally gave me the correct part for free! See the difference here? Real folks who see solutions vs corporate employed shoulder shruggers. Won't happen again . Don't bother with the canned response either unless you have a remedy.

Typical selection of what you would expect at this Advance Auto Parts store, but only 2 stars for…read morethe mediocre service. Went in and there were 2 guys at the counter talking and they saw me standing there, had to say the "excuse me" to get their attention. I asked about a part I needed and one of the guys was like it's on isle 3 and went back to talk to his buddy. It would have been more helpful if he had showed me where on isle 3 it was, instead I had to go search it out. After finding what I needed and going back to the cashier I had 3 different workers walk by and looked at me before I finally got one to ring me up. AAP needs to work on their customer service skills.

Just a great business and repair shop overall. They do honest work for customers in a fast timely…read moremanner and they let you know the costs before work begins. They have repaired my car twice now for 2 seperate matters and both repairs were done well for a very fair price! Highly recommend these guys.

David at the front desk and his team are amazing Some of the best customer service I have ever had.read more