Grubbs Nissan

(5 reviews)

I had to jumpstart my daughter's car so we went to O'Reilly's near her house. Danielle was at the…read morefront counter and was very friendly and eager to help! She tested the battery, alternator and starter. When the alternator showed as failed, she informed my daughter that she should check to see if it's still under warranty and that she needed to tend to it soon.

A young lady named Danielle helped me on the phone. She was fantastic. She found exactly what I…read moreneeded while we were on the phone and when I got to the store, she had it sitting on the counter ready to go. I had tried calling your competitor, they didn't have what I needed . I don't think they should call themselves an auto parts store. You guys made a bad day much better. Thanks

AutoZone

(29 reviews)

Savannah was super helpful when I needed help finding some items in store. Excellent customer…read moreservice!

Upselling is fine but don't lie about what you have in stock. Went in for wipers and was told they…read moreonly had $50 ones so I asked for other options and was told that's all they had so I said I'd pass and then as I'm turning away they suddenly have $15 ones...

O'Reilly Auto Parts

4.1

(9 reviews)

Today I was in your store to replace my car battery. Nicholas and Amna assisted me. Nicholas looked…read morethings up on my previous purchase and was able to determine there was still an active warranty on my battery and replaced the battery free of charge for me. Nicolas even took the time to remove my old battery and put the new one in himself. The great service was much appreciated!

Nicholas was rude and seemed very annoyed to try to help me with a sunshade return/swap. He didn't…read moresay a word, just fumbled around with the sunshade and the receipt. This was the second time I had bad service. A couple of years ago, William told me I needed a new battery so I bought one, only to learn from the dealer the next day that my battery was fine. I reported him.

Longhorn Nissan

2.2

(19 reviews)

Hector Navarrete took care of all my needs this Morning. Customer service and work performed was…read moreoutstanding.

I have a complaint against the parts department. I walked in and the gentleman behind the parts…read morecounter did not even acknowledge me. Stook there a good couple of minutes, then he answered a phone call and help that customer. After he was finished with the call, he helped me and told me a part was 100+ more than what I had seen as the online price. He would not give me the online price; I had to sit there and order it on my phone then he went in the back and GOT MY part. Really you could not have just rang it up for the online price?????

Pep Boys

2.2

(78 reviews)

It took absolutely too long to get a state inspection here. I believe we were here for over an hour…read moreduring a very slow day. I'm talking about maybe 3 cars outside and 1 in the bay. They did the job though. Just took forever. Will not come back here probably.

I went there due to my AC not working. After finding the "issue" of why it was not working, they…read morequickly fixed it. The AC only lasted a few days before it went out again. I went back on a Tuesday with a scheduled appointment that was booked online earlier in the day only to find out the tech had left and would not be back till Friday. Instead of giving me a time slot with the other tech who would be back on Thursday, Carlos told me to come back on Friday. I had to ask if there was going to be another tech instead of him asking if I would be okay with a different tech looking at it. I dropped it off on Thursday and received no calls or information regarding the car till I called them at 5:30 pm to see if it was ready. The guys in the service department are always on their phones when you arrive and customer service has been very poor. I called them and turns out they cannot fix my AC so I wasted $300 for them not being able to fix it. Value is not there as many fixes have to be referred out which has wasted a lot of time and money.

Mad Differential

These guys are great! Great service. I'll probably keep going back for any transmission or…read moredifferential concerns or issues. Or even maybe upgrades!!

From the owner: Free consultations read more

AutoZone Auto Parts

3.9

(19 reviews)

Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

Fasty's Garage

2.3

(3 reviews)

I can't say enough good things about Fasty's Garage, he has worked on multiple vehicles over a span…read moreof years without ever having any issues. From custom lighting IGLA, Radenso radar ,air suspension, fastys has done it for me.

I stupidly bought the shaker light kit. Once it was received due to health reasons we had to wait…read moreto install it. When I opened the pouch the paper was pealed from the light strip. I emailed them regarding this and of course, no response. We are members of several car clubs. Thus information will be passed on to them. This was my first foray into leds. Not only were they extremely overpriced but they are also junk. DO NOT BUY from Fastys.

Interstate All Battery Center of Euless, TX

(26 reviews)

They helped me with my key fob battery and I had a great experience. The process was quick and…read moreprices were great too

Brought my truck in thinking it needed a new battery. They installed one and off I go. Within 5…read moreminutes the battery light illuminated on the dash and I noticed the discharge needle well into the negative range. I called them and was told this was normal with a new battery as it "learned" a new vehicle. I was told to drive it about 20 miles and all would be OK. My wife got stranded in the middle of a 4 lane highway. The truck required towing to a mechanic. Found the voltage regulator failing. They insisted that any reputable battery dealer would have checked that when installing a new battery. I called Interstate back and was told, "You didn't ask us to check the system". Not good.

Murphy USA

(5 reviews)

This was a lifesaver and a blessing. I've had Walmart Plus for months and just found out about the…read morediscount. You get 10 cents per gallon off the regular gas price! I literally just moved from paying $4.75 a gallon. I would have gotten and used my Walmart ++ for sure! This place was conveniently located right off the main road. I will be coming here in the future. Not to mention Walmart right here!!

This has become my go-to gas station, when heading to work; it's a quick in and out. What I like…read moremost is, you can use your Walmart+ code and get ten cents off, per gallon. In the morning, like most gas stations, the bustle is bustling; but due to having many pumps, there's always one waiting and ready for ya. They get a thumbs up!

GivemetheVIN.com - Dallas, TX

3.9

(350 reviews)

I was purchasing a new car so I wanted to sell my Ruby Red 2018 Mustang Ecoboost Premium with only…read more16,000 miles to use as down payment. Dealer trade in offers were around $16,000 up to $17,000. Blue Book trade in value was around $16,500 to $18,000. Blue Book Private Party price is around $19,000 - $20,000. We provided our own car loan company that was indepandant from the car dealer and the agent suggested trying givemethevin.com I wasn't too excited about the hastle of selling the car private party. So I called givemethevin.com on Monday 3/9/26 and had a nice conversation with Jennifer. She asked for information about the car and some photos of my car. After hanging up I was able to send her the information and within an hour of our first conversation she called me right back with an excellent offer and asked if I was interested. I was very happy and excited about the offer. Then she asked for some other sepcific pictures of the car and documents. Jennifer and I talked again on 3/10/26 she made an offer of $19,750, oh yeah! Selling it private party I was going to ask $20,000 and if it got desperate I would have gone down to $18,000. So $19,750 was way above my expectations. Finalizing the documentating was completed the same day with a plesant lady named Monica. I was given instructions on completing the documentation and on where to deliver the car (40 miles away) and made an appointment for delivery on 3/11/26. When I arrived there the man who did the intake inspection was nice to work with and he already had the $19,750 check in hand. That took around 20 minutes then they paid for an Uber Chevy Suburban to drive me home. Three pain free days and $19,750 from start to finish was an outstanding experiance and givemethevin.com is a very honest and classy operation. I recommend them to anyone. I wish that I had more cars to sell.

Ben Goldberg was professional and very helpful in selling my car. The process was simple and easy.read more

H.J. Smith Automobiles

Thanks to associate purchased a 2008 Buick suv. Also my friend Howe Griffin and his daughter…read more Everyone speaks highly of your selection and professionalism. Looking forward to coming by and hopefully getting transportation. Charles Dyer 682.803.3828

From the owner: We hope that you will use this site to not only see what our current inventory selection is, but to…read morealso get to know us. Here is a little background for you: We are family owned and operated and have been at this location for over 30 years. We are buy here-pay here and do not charge interest on financing (thats right 0% interest). We do not advertise but have a large repeat business (we let our customers spread the word for us). We have sold to three generations of family members and still counting. Because everyone knows that you would not recommend any business to your child, family member or friend unless you were very happy with the service you received from them. We always try to provide the best in quality, value and customer satisfaction in both sales and service.

Texas Harley-Davidson

3.5

(40 reviews)

First, I'd like to thank Freddy for being cool, calm, and collected. I dumped my new-to-me bike in…read morethe parking lot and he came straight out and lifted it with little comment or disappointment. Second, the location is setup to collect customers and future business. They walk around the place happy to help. Some may interpret this as aggressive. I found it friendly. Third, they are willing to help and do their part of the introduction process to make you feel comfortable and wanted as a customer even when they are in the middle of something.

Mr. Freddy is an amazing salesman! Welcomed us on a hot Texas day with cold waters and treated us…read morelike we were long lost friends. Didn't force us to buy anything like other Harley dealerships. Highly recommend.

Junk Car Warriors Cash For Cars

Got a call from Kenia, process was so fast and easy ! Cash same day of pick up and free towing…read more Chuck was my driver he was very patient, and had great communication. They were able to pick up my vehicle from my work place and no hassle at all !!

From the owner: Safe junk car buyer Honest junk car buyer…read moreJunk car buyer free pick up Quick cash for my non running vehicle Sell my junk car with bad motor Who buys cars that don't work? Junk car removal and free pick up High offers for junk cars Who buys junk cars with damaged title? Who buys junk cars with a salvage title? Who buys junk cars if the title isn't under my name? Sell my junk car in Grand Prairie Junk car buyers that pick up in dealerships Junk car buyer in DFW Junk car buyer open on the weekend Junk car buyer in rainy weather Sell my junk car with missing parts Free junk car pick up Donate my junk car to parts Junk car buyers that pay cash and not check Quien compra carros yonke si el titulo no esta a mi nombre? Quien compra carros yonke el fin de semana? Best junk car buyers near me Who buys junk cars without catalytic converters? Sell my junk car with no wheels Junk yard near me Quick and easy cash for my junk yard Who buy cars? Scrap for cash Scrap my parts cars Cash 4 cars running or not No title? no problem

Big John's Muffler Shop

4.9

(43 reviews)

Try to keep this from getting TLDR. I guess the short story is this place did great work…read more I bought a used car years ago, it had a "performance" muffler on it. After putting up with the loud exhaust for a couple years, I was done. I went to a place that was closer to me at the time, and they put a stock muffler on it. Still had a little rumble, but told not much to do about it. Job well done, or so I thought. Few years later, I start noticing a rattle on startup. It's not bad, it goes away after warm up. I carry on. Few months ago, it gets worse, still goes away, but I think I might have a transmission issue. Friend of mine I'm telling about it said he had the same thing once and he had a broken bracket on his exhaust system. I get under and see this mess. Cracked welds, pipe separated from the muffler. Also, they didn't install a mounting support above the pipe, probably one of the reasons it broke. Well, not going back to that place. I did a little research, and Big Johns looked like the best place. Little out of my way, but I wanted to make sure this time things went better. I believe John was there when I arrived, and had another guy who worked with him. I mentioned the whole problem, plus said it was still a little loud. He suggested a slightly bigger muffler, plus he installed a bracket support where the other place hadn't, and also redid the other two supports that were in place. The new supports were obviously more heavy duty. It did the trick. Also, I noticed my car was running better and a couple of issues had gone away. Car is now running like it did before all this started, and it's the quietest it's ever been. Charged me $200 and it was well worth it. At this point, I'm pretty happy. Be aware that when I was there, they only work on one car at a time. I don't know if he utilizes the other garage bay, but they work fast. It took maybe 30 minutes or so to do the job.

Fast, accurate, quoted pricing, friendly, and knowledgeable…read moreI have gone here twice for catalytic converters very easy inconvenient

Hertz Car Sales Bedford

(5 reviews)

Do not buy a car from them under any circumstances. ESPECIALLY DREW GREVES. I was told I had a 1…read moreyear warranty on a car i purchased from them. THATS A LIE. I was told it would cost me $400 to fix some sensor cameras on my car. He's a liar, a thief, a scammer. And I will indeed blast this everywhere. I've had the car under 2 months. He's a sick disgusting liar. A PIECE OF SH**. They deserve to go out of business and he deserves to be out of a job for lying and to me telling me the car is in perfect condition. I REPEAT, DO NOT BUY A CAR FROM THEM.

Hertz Car Sales is a great place to purchase your next vehicle. It was such a seamless,…read morehassle-free experience from the moment I walked in the building till I drove my new vehicle off the lot. The sales rep and finance manager were very customer-oriented and made me feel totally at ease with the entire process. I couldn't be happier with Hertz Car Sales and recommend them highly. They have a wide range of vehicles in their inventory, an awesome staff and they combine that with great customer service to produce a superior car-buying experience.

Novak Motors

3.3

(23 reviews)

Great experience at Novak motors. Purchased a 2017 Grand Cherokee at Novak motors. Have had the…read moreregular, recommended maintenance for the vehicle performed there. Several items required attention and were promptly covered under the maintenance warranty.1) radio master control unit-volume kept automatically turning to max, replaced by Novak2) drivers side electric window motor required replacement, replaced by Novak3) replace AC condenser, replaced by Novak4) replace ESIM and evaporator purge, replaced by Novak. Now have 88,000 miles on the car. Very satisfied with the buying experience and fair price for the vehicle which was in excellent condition, as well as the efficient service performed by the maintenance staff.

they are pretty decent to buy cars from but do NOT buy the warranty and use their service center…read more They do not fix issues and just tell you that "oh, that's normal"

Better Than Junk

I sold my car with Better Than Junk, and had an amazing experience! I submitted a request online…read moreat: www.betterthanjunk.com, got a phone call back, got a great offer, they came out and paid me cash, and then the car was gone! I am a customer for life. Thank you Better Than Junk.

From the owner: We pay the most cash for your used cars and trucks - running or not! Are you tired of that junk car…read moretaking up valuable space in your garage or driveway? Don't let it collect dust any longer! We're here to help you turn that clunker into cold, hard cash! We specialize in purchasing junk cars and trucks of all makes, models, and conditions, and we'll pay you top dollar for it! Sell us your junk car and get same day cash with free towing. No matter the year or condition, we're ready to make you an offer.

JD Garage

See more unrecommended reviews

(44 reviews)

If you have a CarMax warranty, I would not recommend using this location…read more I brought in my Jaguar F-Type because this was the closest approved repair facility to my home. I had a confirmed appointment, but when I arrived, I was told the appointment would not be honored and service was refused. The interaction was also handled with an unnecessarily dismissive attitude, which made the experience even more frustrating. I cannot speak to the quality of their repair work because they would not evaluate or service my vehicle. However, based on the appointment and customer service experience alone, I would not waste your time

My G37 vert has been making an atrocious rattling sound. I took it to the Infiniti dealer earlier,…read moreand was quoted over $2k for a new catylic converter. There is nothing wrong with my converter. JD Garage lifted my car, tightened two loose screws, and the rattle disappeared, not joking. They were extremely friendly, and the nice lady at the front desk was so hospitable, and they clearly are very transparent. I feel bad walking away for free, but they will absolutely get my return business. That level of service is just unheard of in this day of age. I recommend, %. More than just because it was free, but because it didn't have to be. They would rather want business than screw someone over. Thank you guys very much.

Project Rebuild

4.0

(4 reviews)

Sam was awesome. Communication was great from the start. Pricing was fair, and he did a fantastic…read morejob. Will definitely recommend to family and friends.

Knowledgeable, fair, and affordable. When you use Sam and his team you know you getting the best…read morevalue by someone with true integrity. You'll never feel like you're being taken advantage of and that alone is so valuable. Thanks Sam!

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Don M.

2 years ago

I wish to recount my recent experience of purchasing a vehicle at Grubbs Nissan in Bedford, TX. I was assisted by Mr. Antonio, who helped me in selecting a new 2024 Nissan Sentra SR Premium for my teenage daughter. We mutually agreed that acquiring a new vehicle would be more cost-effective than purchasing a used one. On 04/09/24, I finalized the contract for my daughter's new car. After concluding my dealings with Mr. Antonio and the financing procedures with Thao Nguyen, I was handed over to the "New Car Delivery Specialist," Mr. Spencer, who affixed the temporary plate on my vehicle. During our interaction, Mr. Spencer recommended exploring the Nissan Connection before purchasing Nissan Virtual Key. I requested his assistance in setting up the Nissan Connection, to which he mentioned his colleague, Paris, would take care of it the following day. On Wednesday morning, I visited the dealership at around 8:30-9:00 am. The first person I encountered was Mr. Spencer, known as "The smile you can trust." During our conversation, we touched on various subjects such as the Nissan affiliation, his dog's untimely passing, and the tragic loss of his mechanic due to a car accident. However, there was a conspicuous absence of any mention regarding Ms. Paris's absence from work that day. Unaware of this situation, I still anticipated receiving a call from her to bring my car in for activation of service. Later in the day, around 2:30 pm, I contacted the dealership and spoke with Asa Rivera regarding the call promised by Spencer the previous day. Rivera assured me that I would receive a call within 10 minutes, which unfortunately did not happen. Subsequently, upon calling again, a young lady named Shannon answered but abruptly disconnected the call when I requested to be put on hold to speak with Spencer or Paris. Following the challenging situation, I returned the vehicle to the car dealer and requested a refund of my initial payment. The next day, Mr. Antonio contacted me and requested my presence for a discussion, which I agreed to due to our positive prior interactions. Consequently, I had a meeting with Mr. Thao, during which we reached a new agreement stipulating that the driver's door would be repaired and an alignment would be carried out. Mr. Abraham was tasked with overseeing this and assigning the job to a member of the service team. On Friday, I messaged Spencer to inquire about the status of the door, alignment, and the cancellation of the virtual key order. As per Spencer's responses, all the required work had been completed. However, my Nissan connection data indicated that the vehicle had not left the dealership premises, and no alignment report could be obtained from the service department. I was then placed on hold for a lengthy period of two hours while awaiting Abraham's assistance, only to discover that he had already left the premises. This lack of consideration for my time was disrespectful, and it raised doubts in my mind regarding the integrity of either Mr. Spencer, the new car specialist, or the service department. At that point, my level of trust was significantly diminished. Earlier today, on April 15th, 2024, I arrived at the dealership to collect everyone's business cards. Thao informed me that I had initiated a dispute with my bank regarding the $15,780 down payment. I sense that this might be a strategy to withhold my money for an extended period. I promptly contacted my bank to authenticate the email purportedly sent by the dealership's accountant, only to discover that it was deceptive misinformation. read more

Andrew N.

9 years ago

I sold my soul today; but in the best way possible. I was met by the amazing Teka, who I had an appointment with, and we got to talking about what I would be looking for if I decided to get a car today. We narrowed it down to an Altima, Sentra, and Rogue. After getting the keys, we drove around the lots, searching for the cars in the most elaborate game of hide and seek I have ever been apart of, first to lose, was the Altima, we took it for a drive, where I was able to test my patience, and the cars, sitting through a school zone after being detoured, learning about the dealership, and the incredible saleswoman I was speaking with. After parking the Altima, we went back to the game, clicking the alarm button until we heard the screeching to find the next car; which was the Sentra. The Sentra was a really nice car, in fact, I liked driving it better than the Altima, it felt nicer even though the price was a lot cheaper, there was a ton of space, at least the same, if not more as the Altima. I preferred how the car drove, the steering wheel felt better, and it just felt more like me. But, we found it second, so that one was out for our game. The third and final car we looked at was the Rogue, it held out the longest, and I knew as soon as I started driving, this would be my next car; little did I know, I would be getting it today. We went back inside, I was able to start looking at numbers, and then Teka, with her amazing personality and great sales tactics, was able to help me get the best deal. She had me sign some papers, and I sold my Soul, my Kia Soul. Off to the Finance department, where the building is a little quiet at first, but it wasn't bad. Then, Okeoma asked me to come back, we talked some numbers, and once again, I am blown away by the care, and customer service, it really didn't feel like talking to sales people, they wanted to know what you were looking for and give you the best option that fits, so we talked a lot about the different options, and went with it. After getting everything finalized, they were cleaning the car, and getting it ready, so back into the main building I went where Gina came up to speak with me, telling me about all the features and manual for my brand new vehicle. Gina was also amazing because she got in the car to set my car up (I am fairly young, I could have figured it out, but it was very kind of her to get everything ready.) She also helped me get all of my junk out of my old car, and we talked the whole time, about me driving a Soul, and how she was torn between the Soul, and ended up getting the Juke, and after all of her help, I got back in my car, where Teka's friendly face was again, in our last game of hide and seek, she found me, congratulated me on my purchase, and I was off. This was one of the best experiences I have ever had, not just for Car dealerships, but buying anything, and I spend way to much money. Overall, I would highly recommend this staff, they were all so nice, and had great personallities, I will be a Grubbs Shopper for a very long time, I look forward to seeing them all again, Teka, Okeoma, and Gina, thank you all for your time, and your incredible service, I do recommend them and Grubbs as a whole. tl;dr I sold my Soul, and it wasn't as bad as everyone else makes it out to be, also Grubbs was awesome, we played hide and seek, and found me a great new car. Thanks Guys and Girls! read more

Michael A.

8 years ago

NEVER AGAIN WILL I EVER EVEN STEP FOOT IN THIS BUILDING AGAIN. I am the proud owner of a 1992 Nissan 300zx (white). I was experiencing automatic transmission issues due to the transmission control unit being defective. I brought them my car they told me it just needed a new transmission. I told them do what EVER it takes make my car work properly. I trusted them because they are a Nissan dealership and I own a Nissan, go figure Nissan cant fix their own cars that they build. I approved the removal and replacement of my transmission 3 times. Each time they put my transmission in they left SEVERAL transmission oil pan bolts out/ loose hoses. After I returned and had them replace the transmission TWO MORE TIMES. They consistently broke things on my car and would not admit it the 19 year old kid who brought my car to the front with a knocking motor got out and broke the left control unit next to my steering wheel AFTER I WATCHED HIM DO IT HE TRIED TO TELL ME THAT IT WAS ALREADY LIKE THAT(CRACKED INTO PIECES yeah....nice try kid) . They had my car for a total of 5-6 months and NEVER THOUGHT TO CHECK THE OIL AFTER MULTIPULE DRIVE CYCLES FROM REPLACING MY TRANSMISSION. Any REAL mechanic would know to check the oil on a 25 year old car over that long of a time period. They test drove my car for the transmission for several HUNDRED miles AND LITERALLY RAN THE MOTOR EMPTY ON OIL. Once they blew my crankshaft of which I HAVE PROOF, they put the original transmission back in my car and refunded me the money for the transmission. AFTER THEY BLEW MY ENGINE THEY GAVE MY MONEY BACK to me and told ME "sorry we cant fix it" then I wanted to talk to the main service manager who simply didn't have enough time to talk to me ever. I waited in the lobby for FOUR hours to speak to him and he just simply didn't care at all clearly. DO NOT TAKE YOUR CAR HERE. THEY DONT FIX THEIR OWN MISTAKES. ESPECIALLY YOUR 300ZX. Now that I have all my proper paperwork I will be contacting my attorney. For the parts and labor for my crankshaft. It has been 1 year as of October 2017 and I am STILL FIXING THEIR MISTAKES. Their excuse was " its an old car it happens" the first thing a mechanic should do when he opens the hood of a car is check the fluids especially before they go put several hundred miles on it with a 19 year old kid driving my Z. ANGRY FACE!!!!!!!!!!!!!!!!!!!!!!!!!!! my car is not just any old car its a classic. Shame on them. I wont even call this dealer for parts you know why ? BECAUSE THEY CANT EVEN ANSWER THE PHONE. APPARENTLY THEY DONT KNOW HOW TO MAKE MONEY. I SAY FIRE THEM ALL AND FIND SOME REAL NISSAN LOVERS TO WORK FOR YOU. ALSO you cant run a business if your sexist. Some of us females spend more money on their awesome cars then we do our nails, shoes and outfits for our entire life. FIRE THE SERVICE MANAGER PLEASE. read more

Michaeo T.

5 years ago

This is a review for service department representative Salvador Diaz. No one has to tell you how tough it is to take your vehicle for service at the dealer. Bad news and pocket book hits abound. Yet, last week when we took our 2012 Sentra SE, as never before, I was pleasantly surprised to have been met by a top-notch person, Mr. Diaz, that was genuinely attentive and listened to our service needs. We're gifting the Sentra to our elderly aunt and shipping it to El Paso for her. Mr. Diaz's friendliness, knowledge of the service requirements, and empathy during the drop off was impressive. He listened carefully. I left feeling confident that Grubbs would perform good work, based on my initial interaction with Salvador. It didn't stop here. Salvador was timely and effective when he responded with the details of the vehicle's diagnosis. His explanations were clear, succinct, and creative when I had technical questions. He adapted quickly when I expanded the scope of work and was quick in following up to inform us that his tech, Mr. Uriel Ortuno could remedy the issue without too much budget-constraint concerns. Mr. Diaz's team went above the call of duty: He and his team detailed the vehicle in a way that made the Sentra look in near-new condition. This made me feel confident in the overall process. When we picked up the vehicle, the final bill appeared fair and equitable. Grubbs didn't just perform good work; they delivered fine work. The ride back home was very smoother than I had expected. Service crew turned off ABS lights, installed new brakes, serviced coolant lines refreshed, and bled the brake lines. The vehicle looks and performs in near-new condition. My elderly aunt will love this car. Thank you, Salvador. Grubbs is lucky to have you there. read more

Jo C.

11 years ago

I simply can't believe the negative reviews on this site are about GRUBBS NISSAN SERVICE DEPT. I took my 2009 Rogue in last week and I couldn't be more pleased with everything.....from Tonya,the Service Dept. receptionist/scheduler to Jeff the Service Advisor. I made an appointment for 2pm on a Tuesday. When I arrived there was my name and time of appt. on the "board" in the service drive. I was a bit early but, two, that's right 2, people came out to my car to be sure I had been waited on before Jeff came out, and let me add, Jeff was at car side before the 2:00 appointment time. I described my perceived problem (a bad fix at a non-Nissan shop). The quick driveway scan provided the same information that I expected. A loner car was given to me for the time my car was in the shop. Another satisfied customer I met while there gave me a discount coupon and it was honored by Grubbs when I picked up my car and paid for my repair. While the car was in the repair shop Jeff, the Service Advisor called and gave me details regarding the repair, time required, anticipated cost. When I went to pick up my car at the time I was told it would be ready, it was ready. Jeff (by now you know who I'm talking about) took me to the cashier and then came out to the car to thank me for my business. I WAS TOTALLY IMPRESSED! A few days later I received an email from the Service Manager, Clint who also thanked me for my business. Now here is the BEST part.......my car runs like, and drives like new! Does Grubbs Nissan have a satisfied customer? Yes! Will I go back for future maintenance and oil changes? You bet! Will recommend them to everyone I know and many that I don't? Absolutely!!!! read more

Tom M.

11 years ago

The best car buying experience I have ever had. Our salesman Charles Back was a delight to work with. He was straight forward and honest about what he could and could not deliver based upon my situation. Charles is very engaging and personable. He was never pushy and came through with a great deal. My wife and I are very happy with our new 2015 Rogue SV and I will be buying from him again in the future. Jose in the finance department was excellent as well. As you know the finance portion of the car buying experience is usually the boring and tedious part. My wife and I did have to wait for about 30 or 45 minutes before we began signing papers, but that's normal as far as I'm concerned. Once we sat down with Jose, he clearly explained all the warranty options and other add-ons typically offered by finance. I declined any additional coverage, but unlike other experiences Jose did not badger me into buying more nor did he try to guilt me into getting extra coverage. That is not to say he didn't make a second attempt at selling me the extras, but I didn't feel pressured at all. It should also be mentioned that despite being short-handed in the finance dept that day, Jose never had any moments of frustration that is typical when you are overwhelmed with customers. I could see at least one other worker that refused to make eye contact with customers or attempt to help Jose sign the new business. Thank you Jose and I hope your family members broken leg heals up so they can get back on the soccer field. read more

Charlie R.

11 years ago

Purchased a brand new 2015 Rogue SV from Grubbs last month. We talked to Leo Raja over in sales. I don't know if its just him or the entire Grubbs staff, but he made the whole process as easy as could be. No pushy sales tactics, didn't pressure us, and he gave us space. He gave me time to truly just go browse around and shop. Then when it came time for numbers, we made a deal quickly. Everything was just really nice, even the finance department gave me a redbull when I sat down. The girl who showed me how to use all the new buttons and tech was amazing. She took time with us and fully understood every little aspect of the car, synced up our phones and then called a few days later to see if we ran into any other questions. Everyone here is just extremely helpful, knowledgable, and proud to be a part of the dealership. And I know it seems like I'm talking them up a lot, but when compared to all the other dealerships in the area that we have purchased from in the past, they really do things better. The things i dreaded were simply absent from this purchase. What remained was just what car buying should be. If all Grubbs dealerships are like this, then they have a customer for life. You guys are doing things right. read more

Nate S.

12 years ago

My first NEW car purchase, and I am so glad it was with Grubbs. "Nissan Neal" Bass presented me a zero pressure, no-haggle situation, was patient in my test driving "demands" and gave me the best possible options on getting into my beautiful 2014 Altima 2.5S - which I've affectionately dubbed "Altimus Prime 2.0", the successor to my '08 Altima, AP 1.0. This team is beyond awesome! Seth Yu, in financing got me in and out quickly with no issues, and even had the time to tell me a little about his family while dropping some financial gems on me. Afterwards, the wonderful Jessica Youngblood (with Neal in tow) helped me move the contents of my trade-in over to my 2014. Then, helped me get acclimated with the new car's features. I'm pretty tech savvy (massive geek) but she was an amazing help! The team is honest and will do all they can to get you into the vehicle that's right for you! My girl just made a deal on an Altima as well, with Neal, Seth, and Jessica! Everyone at Grubbs is friendly, accommodating, and hospitable. I'll be in the Nissan family for years to come and look forward to doing much more with this as my flagship dealer in the future! Looking forward to my first oil change, gang! Peace and love. read more

Agnieszka K.

13 years ago

I recently purchased a 2013 Cube from Grubbs. From the moment I placed a phone call to check if they had the car on their lot, to the moment I drove it off the lot, I had a fantastic experience. I had been to other Nissan dealerships in the area, and they all gave off the typical slimy we-just-want-to-get-as-much-of-your-money-as-possible; horrible customer relations. I'd forgotten how awful it is to shop for a car until I came to Grubbs. From the very first moment everyone was pleasant and seemed genuine. I felt like they really wanted to make sure I had a great experience, and I truly appreciate that. Jayson was my sales associate, and he was very knowledgeable and extremely nice. The test drive was pleasant, even though they have a ton of construction going on around the dealership right now. The negotiating was painless, and they pretty much gave me everything I asked for. Patrick in Financing was very thorough, and genuine/hilarious. Jessica delivered the Cube and explained everything about what I needed to know to operate the car, and helped me set up the navigation, etc. We were there until after closing, and I never once felt rushed or pushed out. Like I said, everyone was really great. read more

Crystal L.

3 years ago

Only giving 2 star because the saleman, Isaac was fantactic. My recent experience at Grubs Nissan has left me feeling quite disappointed and frustrated. During the car purchase process, the finance manager, Abraham told me that they were generously including a warranty at no additional cost. Feeling appreciative of this offer, I proceeded with the purchase, trusting the dealership's word. However, upon returning home and reviewing the paperwork more closely, I discovered that the warranty had been added to the final bill, contrary to what was verbally agreed upon. I promptly tried to get in touch with the dealership for an entire week to have the issue resolved. Sadly, my attempts to reach out to Grubbs have been met with complete silence. Despite numerous calls and emails, they have not returned any of my messages, leaving me feeling unheard and ignored. I value transparency and honesty, and this experience has left me questioning Grubbs business practices. In conclusion, my experience with Grubbs Nissan has been far from satisfactory, and I would hesitate to recommend them to others. I urge the dealership to reflect on their practices and improve their communication and customer service. read more

Rick H.

8 years ago

I was in the market looking to purchase a preowned Automobile for my daughter when i called Grubbs Nissan, right from the moment Marian Spencer answered the phone we set an appointment and what a great experience it turned out to be. Marion met me and my wife with a courteous smile, proffessionalism and a customer sevice driven attitude, by working and achieving to meet our most stringent demands and she pulled it off. By putting my daughter into a new car i was supprised she could meet our numbers but she did. I have purchased several cars and trucks but Marion is one of the best she is personalable, polite and seeking to help the cusomer any way she can. In the Finance dept we worked with Gregory Rader another great experience he was polite and made the whole prosses very smooth giving us several opions and patiently explaing each one, i just cannot say thank you enough. I have been buying Automobiles for 35 years and this the first time i have ever writen a review for a Dealership, Sales person,or finiance officer but they have earned it. Thank you Marion Spencer Sales. Thank you Gregory Rader Finance Manager. Thank you Grubbs Nissan. Rick Hayes. . read more

Jon P.

6 years ago

We have been taking both of our vehicles here. Mine is under warranty and my wife's is out of warranty. They always try to push things that needS to be done on my wife's out of warranty car. The last thing was, oh you got new tires - then you need a $130 alignment. They are worried more about there personal reviews- then common sense thinking. We finally realized that we are paying for the same synthetic oil, but my sticker says come back in 5000 miles and hers says come back in 3000 miles. Brian the service manager said he could not give us a refund on past oil changes because the manufacturer recommends oil changes every 3750 miles, he said although you can go longer with synthetic. So that is why you can't have a refund because they were going by manufacturer recommendations. Which is it on my car you say 5000 miles but hers it is 3000 miles even though the manufacturer recommends 3750 on regular oil. Don't you think I want regular oil. Why doesn't the sticker say 3750 miles until your next oil change? We the customer cannot make informed decisions if the professional are clueless or don't care. read more

Tom A.

7 years ago

I recently purchased 2 new cars from Ignacio at Grubbs Nissan in Bedford. One Rogue sport for my wife and one for my daughter. The experience was outstanding. We are a Nissan family and have now purchased 7 Nissans over the years. Historically, I had purchased from another dealership. However, that Nissan dealership, located in Grapevine, has drastically changed their sales approach. The new approach completely turned me off to them. The Grapevine dealership, from which I have purchased 5 Nissans, barely recognized me as a valued customer, has very high pressure techniques and were constantly passing me off to different salespeople....and much more. Grubbs Nissan of Bedford is a completely different approach. They were respectful of us, our time, our money. Ignacio went out of his way to make the deal for me to get us into the vehicle we needed at the price we needed while being patient and grateful for as business. I plan on bringing my other daughter to purchase her new vehicle in 2020. Great Job Ignacio and Gruubs Nissan. Brace yourselves, Tom read more

Nancy P.

14 years ago

When shopping for a new vehicle we went to a Nissan dealer close to our house. Left with a nasty taste in our mouth. Drove to Grubbs and had a very easy purchase process. Got what we wanted at a great price. Our salesperson, Pat was easy to deal with and very interested in our needs. She followed up and made us feel good about spending money at Grubbs. When I took the vehicle in for its first oil change I was met immediately by the service adviser, Alex. She too was pleasant to deal with, very professional and personable. Alex gave me an estimate of the time it would take to complete the work. She made sure I knew where refreshments were and kept me posted. When the work was complete she fully explained what was done and was sure to show me her direct number in the event there were concerns on my part. I've purchased many, many new vehicles and had service done at many dealerships. My experience at Grubbs so far has been great. I would not hesitate to do business with them again or recommend them to anyone! Thanks for a job well done!! read more

Harvey J.

13 years ago

I have been a Grubbs Nissan car owner for 14 1/2 years, this is my 5th. car, why Grubbs ? Cause they just do things right. I always get a fast greeting, a smile, a honest how can we help you! At this point in time I am driving a Nissan Cube(second one). This is one fun ride, not a lot off this car on the road, it has not had any recall issues, and some say it fits me. The Grubbs staff in all departments are very customer aware, over the years I have used every department. The new online service appointment scheduler is a good tool to use, but I have even just drove up and it is never been a problem at getting my car in for service. I like to give my car the fancier things, so I go to the parts department and find out what kind of new add-ons that are out. They always have the new items in stock , and I have the service department do the installations. I will say this my next car will be a Grubbs Nissan Car, as the sales group is always present to help get you in the right car, the one that you want and at a fair price. read more

Dany D.

12 years ago

Well I do have a good memory from the last time I bought nissan Altima from nissan Grubbs And I did recommend this dealer to my wife and she got her car from Grubbs too . This time I went to the same sales consultant Mr Alvin Webb And he did work with me on getting a new car I was more than satisfy and happy with his service Can't forget Mr Nasouh Elsadi That he facilitate the whole deal Of buying my car And my wife's car too I do appreciate his concern of making every thing possible to get the new cars . I also have an excellent help and advice from Me Patrick Jordan In the finance department He explained every thing And kept in contact with me To be sure that all my question and concerns have the answer for them . I also appreciate Jessica good blood Her smiling face Her help of explaining how the car works Went throw the manual And kept in touch even after We got the cars . I do like this dealer Not only because they are nice and Professional But because the price was so attractive to me read more

R M.

11 years ago

I have been a customer of this dealership for the 35 years I have lived in this area. Jeff Norris has been my trusted service advisor though two Z's and an Armada. When we purchased the Armada from this dealership, I asked specifically that Jeff be our service advisor. He has always been helpful, friendly, and courteous. Recently, due to a personal situation, I needed to sell the Armada, Jeff again came to my rescue. He knew the vehicle inside and out, and knew the attention my husband lavished upon it. Although busy with a schedule full of service appointments, Jeff volunteered to assist and shepherded the sales process, resulting in a fair figure between the dealership and myself. He represented the dealership with professionalism, courtesy and efficiency. He treated me as a valued customer. For going well beyond the responsibilities of a service advisor, I thank Jeff Norris from the bottom of my heart, and recommend him enthusiastically. read more

Traci S.

12 years ago

I have now purchased 8 vehicles from Grubbs. No problems at all until the 7th purchase which was brand new. I had so many problems with the audio system that it was bordering on ridiculousness. They finally admitted to me that they could not solve the problem (which really wasn't their fault to begin with). But I had purchased from them, it was still under warranty and I expected it to be repaired. Clint Gibbons is WONDERFUL! He put me in a brand new car that I absolutely LOVE! He along with Mark (service manger) went above and beyond what any dealership would do to insure my complete satisfaction. This vehicle has been by far the best and I am completely satisfied with everything they have done for me. I along with my family and friends will continue to purchase from Grubbs until we die. Thank you Clint for treating me the way a customer should be treated, with respect, honesty and integrity. Very happy customer, Traci read more

Wayne D.

13 years ago

Wayne Dawson Today at 2:03 PM Dear Mr. Grubbs. Please convey my thanks and appreciation to your Sales Director, Michael Vu. I live in Big Spring, TX, which is 270 miles west of Bedford. I was directed to your dealership and Mr Vu by the USAA car buyer service. While working with Mr. Vu, he assured me that the price I was quoted thru USAA was the price, nothing would change, and I should not worry because he would handle everything. And he did. I purchased my new Nissan 370Z on the phone, without ever setting foot in your dealership. Arriving to pick the car Mr. Vu met me and walked me thru the paper work. My new car was spotless and ready to go. Good to his word, the price was the price, every detail was done, and there were no surprises! It was a real pleasure to meet and do business with Michael Vu. He is a credit to you and Grubbs Nissan. Thanks very much for an excellent car buying experience. Respectfully, Wayne R. Dawson read more

Scott W.

12 years ago

I brought my 2008 Altima in for an oil change, and though there was a line to get it done, the service person assured me it probably would not be too long of a wait. While I was there, looking at some other vehicles on the lot to pass the time, I was approached by Adam Hoehn a salesman for Grubbs, and we talked about why I was there, and if I might be interested in trading up, mentioning the great rebates on 2013 models, Adam's no pressure demeanor, and understanding attitude were reassuring and I ended up purchasing a 2013 Sentra, that I am very happy with.It was because of Adam's willingness to stay with me until we reached a number that I could live with, that this sale was made. This is the second vehicle I have purchased at Grubbs, and have been extremely happy with all the sales and service people, and have recommended them to several of my friends. read more

Grubbs Nissan - car_dealers - Updated August 2026

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