Customer service was very helpful in finding parts We wil definitely come back! Prices are also…read moredecent

I had a bad experience at the AutoZone in Countryside where the manager was misleading and…read moredismissive, and he allowed the employee who sold the brakes and rotors to me (did not inform me it doesn't come with hardware) to called me "confused." I reported it to corporate, and the district manager Antonia personally apologized and tried to make it right, which she kindly arranged the visit to this Downers Grove store. When I went in, Santiago was welcoming, informative, helpful, and made sure I was taken care of. Both his & Antonia's professionalism turned a bad situation into a much better one. Thanks to Antonia and Santiago for making it right.

No prices posted on the wall, you have to ask how much services cost. Said my vehicle takes a…read more'special filter' which it doesn't (extra charge). Charged extra for oil because they said it took an additional quart. They're clearly ripping people off in addition to harassing customers after they're told to just do an oil change. Gotta upsell no matter what you say. Very frustrating experience. Won't be returning.

I'll be going back: My friend went to the Lisle Car show and bought an Oil Change Cupon for $50 for…read moreme. I had my oil and filters changed and thought they were excellent in service and very nice and polite. I beleive they did a good job. I felt like I would come back for oil changes, definitely.

This is the first time I've gone to this dealership. I previously went to Castle Subaru in McHenry…read morewhere I purchased my car and had been extremely happy with them. When I called to make a service appointment they said they would be pleased to continue having me as a customer but suggested I go to a closer dealership. That is how I found Hawk Subaru in Plainfield and I am fortunate to have done so. I made an appointment and upon arrival was greeted by both the Justin the Service Manager and John the Assistant Manager. They were welcoming, friendly and extremely helpful both saying that if I had any concerns to contact them immediately. I went to the waiting area and was updated at each step by text; describing what they found, suggested doing, the cost involved and requesting my approval or rejection of each item. When I had any questions I received an immediate understandable response from John. The service provided was done efficiently, completely and in a timely manner. My charges were explained and their appreciation of my business was expressed. I shall not think twice about returning to this dealership for service and, in the event I decide to purchase another vehicle I shall return to Hawk. I highly recommend their service and thank them for their assistance and friendliness.

Elizabeth Nosaka is a terrible salesperson and should be fired…read more I stopped by on Friday 9/18 at around 11am to test drive a Subaru Crosstrek Base. Elizabeth greeted my father and I at the front door. We took the car for a test drive, which included a $50 Visa gift card for test driving a Subaru this month. I enquired about lease information and provided my details. We walked into Elizabeth's office where personal items were strewn across her desk....random keys, an opened pack of Marlboro cigarettes, etc. Real classy type of situation going on here at this dealership. Elizabeth went to retreive her sales manager's numbers on the vehicle; she came back and provided their price, which was substantially higher than a quote I received from Gerald in Naperville. When this was raised, Elizabeth's tone and attitude became argumentative, condescending, and dismissive when I provided her with the details from Gerald. She began nitpicking apart my quote from Gerald explaining that the lease price would actually be much higher, and explained that I would be paying for applicable options on the vehicle. I'm not interested in options, I'm interested in a Crosstrek Base which has a net cap cost of $25,346. She wasnt interested in hearing this either. My Dad asked a simple question about the financing rate on the lease, and Elizabeth's reaction was so ridiculous, unnecessary, and over the top....I told my father that we were done talking here, and we walked out. She blurted out to my father, "well I don't know the rate.....0.0000000 something", and used the tone of "why the hell are you asking me that question?". We're asking the question because we are looking to lease a vehicle, you invalid! Elizabeth ran behind us as we left, begging us to let her see if there was something she could do about the lease price. My father was more graceful as I was and actually continued to interact with her on our way out. The lease price isn't the problem. Elizabeth's entire being, including her disappointing, egregious attitude is to blame. I doubt that anything can be done to fix this problem, except fire her. I doubt that'll happen though. Because we all know car salesmen are scum of the Earth who project their extreme personal unhappiness onto anyone they can. These losers lost out on a sale of a vehicle today. Don't buy a vehicle from this place, they don't give a crap about you as a customer. They don't even honor the $50 Visa gift card for test driving a vehicle.

My son took his car there (under new ownership now by the way) and had an error code and they said…read morewas 8000 to repair by replacing all the timing components. Then took the car to dealership which said they needed to replace timing chains, water pump, pfazers, etc same things at a cost of 4200 oem parts included. Beware of this shop. Almost double what dealer charges.

I have been to GTM a total of 2 times. It was because they are a 1/2 mile from my house. They…read moreovercharged. And literally treated me like a dumb woman. When I told them that my ex was a mechanic that changed their tune. They didn't attempt to "sell" me the additional services I knew I didn't need. It's amazing what knowing a bit about cars can do for you in the long run. I wouldn't recommend them.

Just bought a gently used CX-30 here and I can't say enough good things about working with…read moreMyles..super knowledgeable about the cars and not pushy at all. Just gives facts and lets the cars speak for themselves. We spent most of the day here going back and forth between two different models and we never felt rushed or pressured. Very grateful for our experience here!

I have always been a loyal customer. My kids have been loyal customers. My parents have been loyal…read morecustomers. However, when I can not bring in my car because I work from 7-4 and they can't accommodate me dropping it off and getting a rental, because they have to diagnose the issue before allowing a rental to go out, and they only do that in the middle of 7-4, it becomes painfully clear that they don't have accommodations for the working class. I can't take off work. I don't have anyone who can take in my car, and even if they could, they would be stranded or have to call an UBER which can get expensive. I am leaving this review not to hate but to hopefully encourage countryside Mazda to put a plan into place to help the working class customers who can't come in between 7-4, and can't take off work. Please have a better system for people like me. This really shook my faith in this dealership, especially since they have always been there for me in the past. I know I am not the only one who has been in this situation. I will have to take a sick day, lose my pay for that day, and put undo stress on my colleagues and supervisors.

Service was fast and they were not overly pushy when trying to sell a warranty and upgrade.read more

I made the mistake of trying a new place for a brakes job. The bill was over $900 for front brakes…read moreand pads!?!? That was with a 20% off coupon. Then 4 months later the brakes were bad again. They replaced them free of charge. This time it only lasted a year. I didn't give Belle another chance. I went to my regular place I trust and have gone to for many years. The same brake job was done there for $300. They couldn't even identify the cheap brake pads I got from Bel Air in the photo attached. Side note, Belle told me I also needed a new headlamp, but it was just loose and I could tell and fixed it in a minute. Stay clear of this place, they can't be trusted.

I'm here from Wisconsin and a belt popped. I stopped at autozone which is where we figured out the…read moreproblem. The manager Sam at autozone recommended you and I must say not only did you take care of me quickly but with great personality and customer service. Thank you for getting me back on the road. Much appreciated

Known for having great integrity, they are excellent with repairs knowing their trade. They treat…read morecustomers like family. They accurately diagnose problems and are quick to complete the work on your car. You'll recognize a great repair shop when companies trust their fleet to them, meaning there are frequent returns on new repairs.

My brother and I take our cars to Diehl because they are absolutely excellent mechanics. My car is…read morea Honda Civic, bought brand new back in 2003 and they take care of it so I can keep it with me for another 23 years! I just had the 100,000 mile checkup and they went over every inch of her and did so very thoroughly. My brother drove away with it and it felt like a brand new car. He had the same thing done to his 2008 Honda Civic a few weeks ago, also bought brand new, and he too couldn't be happier. Diehl Westmont is fair, honest, no pushing anything the car doesn't need right now. From their service desk personnel to the amazing mechanics, I highly, highly recommend Diehl Westmont to everyone! Below are pics of our two Hondas back home in our garage, ready to roll on down the highway and get on the road again safely! Thank you Diehl Auto Repair Westmont!

I had a fantastic experience here and can't recommend them enough! Finding an auto repair shop that…read moreis honest, fairly priced, and fast is tough, but this place checks all the boxes. I brought my car in for 100,000 mile service on my Honda Civic. Instead of trying to upsell me on repairs I didn't need, the team thoroughly explained exactly what was going on and gave me a very reasonable quote. The work was completed on time, and my car is running perfectly now. It is such a relief to find a mechanic I can actually trust. Thank you to the whole team for the excellent customer service! I'll definitely be back for any future maintenance.