Bruce Lee came here since I was in the area and I kind of wanted to grab some additives for my car…read moreto help it run better it wasn't anything exclusive it was more of a common additive. But they had it at a reasonable price. Overall this is a typical automotive store so it features a general variety of everything for you like to expect at a car store. It's very quiet and it's in a pretty busy strip mall. Staff here was also pretty friendly. Store was very well stocked well organized and clean, overall pretty average experience

The customer service at this location is atrocious…read more The initial associate that helped us was unfriendly and couldn't locate my pro account. I was quoted a price without my discount for my (personal) car battery. We decided to call a different (local) O'Reilly's and not only was that associate much friendly but he was also able to locate my account and quote me the appropriate (discounted) price. Since my battery had just died (in the parking lot) I went back into this location to purchase the battery (with my pro discount). I asked the associate to install the new battery (since my car battery unexpectedly died I didn't have the necessary tools for installation), he stated he couldn't do it because he was had been waiting to go to lunch. He said I could ask the other associate, Jeff, to see if he wanted to do it. So I waited for Jeff (an even more unpleasant associate) to get off the phone and then I again asked if I could get my new battery installed. He just said outright said no. No explanation, no reasoning. When I told him I've never had issues getting my (personal) new car battery installed by O'Reilly's associates before he then stated "we don't install new car batteries for pro accounts...since you already get a discount". While this was occurring the first associate was still at the computer answering phone calls and checking out other customers. At this point, I'm frustrated and irritated with the entire situation so I decided to return the new battery. There was absolutely no way I was going to give my business to this location. I jumped my car (thank god for portable car jumpers) and drove to the O'Reilly's on Boughton. Although the Boughton couldn't install the new car battery the associate provided an explanation as to why that location (franchise) they couldn't AND a solution. The stark contrast between these two experiences made it clear that I will not be recommending the O'Reilly's on 75th nor will I be providing any future business to this location.

Customer service! I was there today 2/27 at 12:52 pm. I walked in wasn't greeted no problem, I knew…read morewhat I was looking for. Went to that isle and didn't see what I wanted, went to the desk and could hear ppl talking in the back( they never came up to help). Tony came in from outside with a customer, the phone rang , he answered it... helped the customer on the phone AND the customer the he was helping ! I just walked out. How do you ignore the person that's standing in front of you waiting to be helped???

I knew auto zone tested batteries, so I came here to test mine. That part of my visit went…read moresmoothly. Next, as anticipated, I had to purchase a new battery. They showed me the type of batteries that they had in stock. There was no pressure with buying the one that I needed. Now for the installation of the battery. No joke, it took the staff one hour to change out the battery. The staff kept forgetting tools inside the shop. His manager came out a few times to check on status. Instead of helping/teaching him, he walked away. If you are doing a quick purchase, this store has good hours and decent selection. I would not have them change a battery.

Great job servicing my 2008 4Runner. Nice staff, and transparent about the work they are doing.read more

Can't repair what they say they will repair; but will take your money…read more That's it. No more to say.

Great service and very personable! Very knowledge unlike the chain stores. Parts are usually there…read morenext morning!

Customer service was very helpful in finding parts We wil definitely come back! Prices are also…read moredecent

I had a bad experience at the AutoZone in Countryside where the manager was misleading and…read moredismissive, and he allowed the employee who sold the brakes and rotors to me (did not inform me it doesn't come with hardware) to called me "confused." I reported it to corporate, and the district manager Antonia personally apologized and tried to make it right, which she kindly arranged the visit to this Downers Grove store. When I went in, Santiago was welcoming, informative, helpful, and made sure I was taken care of. Both his & Antonia's professionalism turned a bad situation into a much better one. Thanks to Antonia and Santiago for making it right.

Marisol gave me the best service I have ever had. I went to auto zone to get a battery checked and…read morewas lucky to get her. I have both my rotator cuffs torn was not able to lift the hood. she did it for me and proceeded to check the battery as well as all the fluids including putting the antifreeze that I had purchased. Thank you Marisol

I came to get windshield wipers. I asked for assistance since I'm not too good with car stuff. They…read moredirected me to the most expensive wipers. Once the worker walked away, another customer recommended different wipers to me, which I ended up getting. Once I checked out, I asked if they could put the wipers on for me. The worker tried to put them on, but didn't seem to know what he was doing, so he had to ask another worker to come and help him. Once they got to the back wiper, they told me I had bought the incorrect type of wiper, so I needed to return them. So we go inside and the worker didn't know how to do a return either. I understand he may be new, but I would imagine training would include how to process a return. They ended up not having the rear wiper I needed and recommended I go to the Bolingbrook location or they could have it delivered to that store. At that point, I had been there for at least 20 minutes, so I decided to just go home. I just wish I had better assistance.

You couldn't pay me to come back here. I made an appointment for 3pm for a simple oil change. I get…read morehere 10 minutes early, wait 15 minutes in line, get checked in, hand over my keys to be told there will be a 2 hour wait. I got here at my SCHEDULED time. Stuck walking around Walmart for 2 hours now.

Good automobile batteries at good prices. But technicians are sloppy! In my case the forget to…read morereinstall the battery hold-down bracket (five pieces of metal hardware). I am trying to figure out how to get this rectified.

I had to have them order a caliper for my car since it wasn't available at the store. It arrived…read morethe next day and I went a head and installed it on my car. Everything went well till I tried to bleed the system. I couldn't get any fluid or air out of that system. So I took it over to Firestone for when to bleed the system since I taught that it was the ABS module. However they told me that the caliper was defective and it was clogged internally.... Great brand new part that was already defective!!!! Since I had the car already there I figured I would have the fix it for me since it would take O'Reilly's at least a day to get me a new one. Because of this I had to spend an additional $400 because of their incompetence. Also I when I went to return the part I didn't even get an apology. DON'T WASTE YOUR TIME AT THIS PLACE THIER PARTS ARE GARBAGE AND ITS JUST GOING TO COST YOU MORE TIME AND MONEY!!!!!!

This place is awesome! This location is the best! Staff is always nice and friendly...matt helped…read moreme out this time. I never feel like I'm being talked down to, or feel like a piece of meat coming here. Very helpful folks. I bought: Rotors Break pads Sea foam Freeon Oil Grease Gloves And air fresheners Great quality with a great price! They also have a warranty on parts. l

Called the store regarding a Diehard Gold battery purchased from Advanced on 9/24/2024. Supposedly…read morethis battery has a 3yr replacement warranty, it failed in less than a year. I bought the battery from the store on 75th closest to my house but the lady at the counter at the 75th store suggested I call Ogden to see if they could help with my account of 10 years. Dave or David from the Ogden store told me that the computer "crashed" and it would take some time to get any info, "call back later" is what he rudely replied. I called after 30 minutes, David was still rude and unhelpful telling me that my phone number was not attached to any "Speed perks account", BS, my so called status for Speed Perks is Elite do to the thousands of dollars in parts I have purchased throughout the years, David told me without an original receipt there was NOTHING they could do because I didn't exist according to their poorly kept records. Maybe my account info and thousands of other customers' records/info are wiped out with all the computer crashes!!! I did find the receipt and took the junk Diehard Gold battery back to the 75th store. Guess what!?, after the lady added all of my return info the computer crashed, can you believe Advanced Auto? It took the lady three computers and 30 minutes to return the junk battery and replace it with the same junk. Mysteriously my speed perks account shows me as an Elite status....Hmmmm David.... Unfortunately this situation and many like it are causing folks to order and buy parts online from places like Amazon where prices are much cheaper. I like to support local business and have for many years but I will not ever buy another Diehard battery again and I will not be shopping at Advanced auto anymore, hell I am sure Advanced doesn't care especially at the Ogden store where I don't exist anyway! Order your parts from Amazon people where places like Advanced Auto can't take advantage of you! Maybe two name changes here, Advantage for Advanced (cause they like to take Advantage) and DieEasy for Diehard (for the obvious) !!???

Overall a very standard advance auto parts but it's reliable and staffed well. Would have given 5…read morestars but I was a little alarmed by the handyman I saw tinkering with his car in the parking lot. Advance auto parts? More like advance auto farts!

Trying to get parts from someone who identified himself as the manager. Had my account number and…read moreaddress and he lied and told me my business address was wrong. Then he said ,"anyone can look up an address on the internet" so I asked him,"then why are you asking me for an address if anyone can look it up on the internet? " I don't think he was rational enough to see my point. I'm not sure what his purpose was in questioning a commercial account I've used for years.

This place is terrible , I used to work here. no one knows what theyre doing and the staff was…read moreterrible. Raises almost never applied and if anything it was $0.10 max. This job is not worth it whatsoever especially witb the current staff. I quit and they now are refusing me and service whatsoever. this place is absolutely terrible I do not recommend going here whatsoever. get your parts from literally anywhere else. Oriellys doesn't have anything in the first llace and the manager is super disrespectful and rude. the manager got butt hurt so I am no longer allowed to shop there. GO ANYWHERE ELSE. DO NOT RECOMMEND. Staff is absolutely clueless with everything.