Customer service! I was there today 2/27 at 12:52 pm. I walked in wasn't greeted no problem, I knew…read morewhat I was looking for. Went to that isle and didn't see what I wanted, went to the desk and could hear ppl talking in the back( they never came up to help). Tony came in from outside with a customer, the phone rang , he answered it... helped the customer on the phone AND the customer the he was helping ! I just walked out. How do you ignore the person that's standing in front of you waiting to be helped???

Service was undeniably the best out of any automobile establishment I've stepped foot in. The…read moreemployee was very kind and charming and helped with all my questions that I had. If you ever need any help, Luke is your guy!

This place is Great! Top notch service. We have taken our Audi Q7 there a handful of times. Once…read morethey unclogged a hose and didn't even charge me. They will be our Go To for car service! Great service,,, fraction of the price of a dealership.

Can't repair what they say they will repair; but will take your money…read more That's it. No more to say.

Great service and very personable! Very knowledge unlike the chain stores. Parts are usually there…read morenext morning!

Customer service was very helpful in finding parts We wil definitely come back! Prices are also…read moredecent

I had a bad experience at the AutoZone in Countryside where the manager was misleading and…read moredismissive, and he allowed the employee who sold the brakes and rotors to me (did not inform me it doesn't come with hardware) to called me "confused." I reported it to corporate, and the district manager Antonia personally apologized and tried to make it right, which she kindly arranged the visit to this Downers Grove store. When I went in, Santiago was welcoming, informative, helpful, and made sure I was taken care of. Both his & Antonia's professionalism turned a bad situation into a much better one. Thanks to Antonia and Santiago for making it right.

I came to get windshield wipers. I asked for assistance since I'm not too good with car stuff. They…read moredirected me to the most expensive wipers. Once the worker walked away, another customer recommended different wipers to me, which I ended up getting. Once I checked out, I asked if they could put the wipers on for me. The worker tried to put them on, but didn't seem to know what he was doing, so he had to ask another worker to come and help him. Once they got to the back wiper, they told me I had bought the incorrect type of wiper, so I needed to return them. So we go inside and the worker didn't know how to do a return either. I understand he may be new, but I would imagine training would include how to process a return. They ended up not having the rear wiper I needed and recommended I go to the Bolingbrook location or they could have it delivered to that store. At that point, I had been there for at least 20 minutes, so I decided to just go home. I just wish I had better assistance.

This place is great. I came to get my car battery replaced. I recommend getting a Duralast gold…read morebattery. You get a 3 year warranty. It's the same for platinum if you go one tier up. You don't want to go too cheap on your car if you use it everyday. I also bought the Duralast gold brake pads and rotors from here. Those will last you longer than the cheap ones. The service here is good. Everyone was friendly. They were able to remove and replace my car battery. I saw they can also test your battery and check your engine light.

You couldn't pay me to come back here. I made an appointment for 3pm for a simple oil change. I get…read morehere 10 minutes early, wait 15 minutes in line, get checked in, hand over my keys to be told there will be a 2 hour wait. I got here at my SCHEDULED time. Stuck walking around Walmart for 2 hours now.

Good automobile batteries at good prices. But technicians are sloppy! In my case the forget to…read morereinstall the battery hold-down bracket (five pieces of metal hardware). I am trying to figure out how to get this rectified.

I had to have them order a caliper for my car since it wasn't available at the store. It arrived…read morethe next day and I went a head and installed it on my car. Everything went well till I tried to bleed the system. I couldn't get any fluid or air out of that system. So I took it over to Firestone for when to bleed the system since I taught that it was the ABS module. However they told me that the caliper was defective and it was clogged internally.... Great brand new part that was already defective!!!! Since I had the car already there I figured I would have the fix it for me since it would take O'Reilly's at least a day to get me a new one. Because of this I had to spend an additional $400 because of their incompetence. Also I when I went to return the part I didn't even get an apology. DON'T WASTE YOUR TIME AT THIS PLACE THIER PARTS ARE GARBAGE AND ITS JUST GOING TO COST YOU MORE TIME AND MONEY!!!!!!

This place is awesome! This location is the best! Staff is always nice and friendly...matt helped…read moreme out this time. I never feel like I'm being talked down to, or feel like a piece of meat coming here. Very helpful folks. I bought: Rotors Break pads Sea foam Freeon Oil Grease Gloves And air fresheners Great quality with a great price! They also have a warranty on parts. l

Called the store regarding a Diehard Gold battery purchased from Advanced on 9/24/2024. Supposedly…read morethis battery has a 3yr replacement warranty, it failed in less than a year. I bought the battery from the store on 75th closest to my house but the lady at the counter at the 75th store suggested I call Ogden to see if they could help with my account of 10 years. Dave or David from the Ogden store told me that the computer "crashed" and it would take some time to get any info, "call back later" is what he rudely replied. I called after 30 minutes, David was still rude and unhelpful telling me that my phone number was not attached to any "Speed perks account", BS, my so called status for Speed Perks is Elite do to the thousands of dollars in parts I have purchased throughout the years, David told me without an original receipt there was NOTHING they could do because I didn't exist according to their poorly kept records. Maybe my account info and thousands of other customers' records/info are wiped out with all the computer crashes!!! I did find the receipt and took the junk Diehard Gold battery back to the 75th store. Guess what!?, after the lady added all of my return info the computer crashed, can you believe Advanced Auto? It took the lady three computers and 30 minutes to return the junk battery and replace it with the same junk. Mysteriously my speed perks account shows me as an Elite status....Hmmmm David.... Unfortunately this situation and many like it are causing folks to order and buy parts online from places like Amazon where prices are much cheaper. I like to support local business and have for many years but I will not ever buy another Diehard battery again and I will not be shopping at Advanced auto anymore, hell I am sure Advanced doesn't care especially at the Ogden store where I don't exist anyway! Order your parts from Amazon people where places like Advanced Auto can't take advantage of you! Maybe two name changes here, Advantage for Advanced (cause they like to take Advantage) and DieEasy for Diehard (for the obvious) !!???

Overall a very standard advance auto parts but it's reliable and staffed well. Would have given 5…read morestars but I was a little alarmed by the handyman I saw tinkering with his car in the parking lot. Advance auto parts? More like advance auto farts!